Reception as a Service

Transcription

1 Reception as a Service OFFICEHQ VIRTUAL RECEPTION PRODUCTS & SERVICES COMMERCIAL IN CONFIDENCE OfficeHQ 2014 OfficeHQ

2 Overview of OfficeHQ Products & Services MyReceptionist Our most popular offering! The MyReceptionist answering service represents our customers businesses to give their callers a true receptionist experience. This is not just a messaging service - all calls received are answered by our friendly receptionists with our customers preferred greeting and transferred to our customer wherever they are in the world. Customers may be at home, on their cell phone, at a hotel, or at a client site. Customers can update their contact numbers at any time in our online portal, by telephone or smartphone apps for the iphone and Android. They can also add and update notes for their dedicated receptionist instantly. Once a caller has been greeted, the receptionist will call our customers on their pre-selected divert numbers and, if they do elect to take the call, the caller will be instantly patched through. Alternatively a message will be sent by text and/or , detailing the message left by the caller, and their contact information - allowing our customer to return the call at a more convenient time. This service can be configured to operate during business hours, after hours or 24x7 with free voic for after-hours messages. MyAssistant with MyDiary This is our premium live reception service charged on a pay as you go (per minute instead of per call) for customers who need their office to be fronted by a friendly, efficient and personal assistant. This is the ideal service for the sole trader or small business that require our receptionists to acquire additional information from callers or assist with diary/calendar bookings. This service is popular with health services and other small business professionals. Following agreed protocol, receptionists will book appointments directly into customer diaries. OfficeHQ

3 Callers are professionally greeted by the OfficeHQ Receptionist in your business name using your preferred call answering script. The OfficeHQ Receptionist will gather the relevant details from your callers can either transfer the calls or send a detailed message to the relevant contacts/functional areas of your business. Callers will have the comfort of knowing that their call has been answered by a professional receptionist who has proactively addressed their requirements and in the event that a message is taken, that their message will be received for a call back ASAP. Clients can also access inbound call records on the OfficeHQ web portal. Message Express This is our message only service - designed to give customers maximum calls with a budget price tag. We ensure calls are answered professionally in our customers business name and messages are sent instantly by and SMS. This service operates 24x7 so our customers never miss a call. All our customers have to do is call forward their business, cell or home office line to an exclusive number we allocate. When their clients ring their number their calls are seamlessly answered and their message is sent directly to them. Message Centre Clients select a local or toll free number which can be used by the client to advertise their business. They can record a custom greeting that is played to inbound callers. After a tone, the caller can record a message up to 3 minutes long. This message is then forwarded to the client and can be accessed from any client. Faxes can also be converted to and sent instantaneously. Virtual Address This is perfect for anyone needing an up-market CBD office location. OfficeHQ provides an address to use on letterheads to forward mail as requested. OfficeHQ

4 Reception as a Service Subscription Fees & Charges Subscription fees are charged monthly in advance as per schedule below. Excess calls over the plan allowance are charged at the scheduled rate. All prices exclude GST. MyReceptionist Clients can chose from either a daily call plan (business hours only) or a monthly call plan (24x7): Incl. Calls per Day* Monthly Subscription Excess & After-hours Call Charge MyReceptionist 0 $10.00 $2.75 MyReceptionist 5 5 $85.00 $2.50 MyReceptionist $ $2.50 MyReceptionist $ $2.50 *Unused daily call allowance expires each day. Incl. Calls per Month* Monthly Subscription Excess Call Charge MyReceptionist $59.00 $2.50 MyReceptionist $99.00 $2.50 MyReceptionist $ $2.50 MyReceptionist $ $2.50 *Unused monthly call allowance expires each month. MyAssistant (with MyDiary) Inbound Call Charge Monthly Subscription Setup Fee MyAssistant $1.60/minute* $40.00 $50.00 MyAssistant with MyDiary $1.60/minute* $40.00 $99.00 * 30 second increments Additional Charges Messaging & Transfers Service Charge Flagfall Message by SMS $0.30 Call transfer to land-line $0.10 /min $0.15 Call transfer to Mobile $0.40 /min $0.35 OfficeHQ

5 MessageExpress Incl. Calls per Month Monthly Subscription Excess Call Charge MessageExpress $29.00 $1.50 MessageExpress $49.00 $1.50 MessageExpress $89.00 $1.50 Message Express subscription and call charge includes after hours calls and notification by SMS and . Ad-on Packages: MessageCentre Incl. Minutes per Month Monthly Subscription Excess Additional Minutes MessageCentre Fax 100 $25.00 $0.20/minute MessageCentre Voic 200 $20.00 $0.12/minute MessageCentre Voic Lite 0 $5.00 $0.15/minute Virtual Address Monthly Subscription: $ per month Numbers Monthly Subscription: $20.00 (Setup Fee $25.00) Other Charges: Additional Contacts with on-line client portal login to manage call answering preferences can be configured and will incur an additional $5.00 per month charge per additional contact. Please Note: OfficeHQ reserves the right to change prices at any time with one month's notice. Usage Prepayment A Usage Prepayment charge appears on the first bill in addition to the subscription charge and rebills whenever the client account balance is below $0.00. Usage charges such as call transfer, text messages (if applicable) and inbound calls over the nominated subscription allowance are deducted from the prepaid usage credit on the client account. Please note: the prepayment default amount is from $25.00 to $50.00 depending on the package subscription. OfficeHQ

6 About OfficeHQ OfficeHQ (incorporating ReceptionHQ in the US and the UK) has been established since 2003 and provides virtual reception and answering services to clients ranging from sole traders and professionals to small business, government, not-for-profit and corporates. OfficeHQ provides a premium virtual receptionist and call answering service at an affordable price point. Customers can access the service on demand with instantaneous on-line set up. They have the flexibility to update their call preferences using the web portal or via an Android or iphone App and their calls can be transferred to wherever they are in the world 24x7 or a message will be sent by or SMS. The OfficeHQ solution offering is unmatched in the industry and provides a competitive edge to our customers using highly trained, locally based receptionists (multi lingual as required), who deliver a professional reception service tailored to the customer requirements. Our unique live answering service is delivered utilizing proprietary, leading edge software to provide real-time, live answering and messaging services to clients based in Australia, the United States and the United Kingdom and enables re-directing of phone calls and forwarding messages to anywhere in the world. The technology platform and infrastructure has continued to migrate and adopt new features and functionality (voice & data) and is scalable and robust serving a global network of operators and customers. OfficeHQ boasts an outstanding track record of customer loyalty with an average client tenure of a minimum of three years. A significant proportion of our current subscriber base are small businesses with an increasing demand emerging within the enterprise sector to handle overflow and to contain expenditure on overheads. The virtual reception services provided by OfficeHQ enable businesses to reduce operating costs and grow revenues through improved customer service and increased productivity. We are unique in that we are not a stereotypical call centre but rather employ specialist receptionist and call answering teams in hubs in various global locations where they can operate at our premises or telecommute. We are pioneers in this emerging business practice and pride ourselves in our standards of excellence for telecommuting by our employees. We are a truly virtual business! Other key points of difference include: Online, real-time, local number activation (including DIDs) across USA, UK, Europe and Australia In-house developed and maintained, proprietary leading edge software Failover from Australia, US and UK to any POP OfficeHQ

7 Receptionist screen POP technology Highly trained, professional, locally based receptionists with 24x7 quality standards monitoring: Call pick-up times Schedule adherence Abandon rates Call durations Recording & whisper coaching Full-service, no obligation, free trials & special offers with low costs plans, user friendly terms and conditions Fully automated real-time billing platform On-line client access portal and iphone/android Apps for customization, reporting & case management. Contact Details: Angela Peverell Director, Sales & Marketing Phone: 1300 ANSWER ( ) Direct: Web: OfficeHQ