Position Description. Commencement Date Approved by Organisation Structure Location Employment Type Reports To Direct Reports. Babinda, financial year

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1 Position Description IFL-172 Position Healthcare Manager Commencement Date TBA Approved by CEO Organisation Structure Location Employment Type Reports To Direct Reports Innisfail Full Time subject to Chief Executive Team Leaders ongoing funding at Officer Innisfail, Tully, the end of each Babinda, financial year Ravenshoe, Primary Health Care Manager Our Mission Statement Empowering Aboriginal and Torres Strait Islander people who live in the Great Green Way and Inland Savannah regions to live long healthy lives Our Vision Statement The elimination of disparities in health and wellbeing experienced by Aboriginal and Torres Strait Islander peoples in our region, by ensuring that Mamu Health Service Limited: - operates a sustainable, primary health care Service in the Great Green Way and Outreach areas with strong community and client support; - cooperates with strategic health initiatives for Closing the Gap and the National Health Reform Agenda; -establishes client service partnerships and coordination arrangements with other providers and with other Aboriginal and Torres Strait Islander Organisations; and -implements innovative approaches and good governance to improve and expand service delivery Overview of Mamu Health Service Limited Established in 1990, Mamu Health Service Limited is a community controlled health organisation providing comprehensive Primary Health Care to Innisfail and surrounding districts. Mamu Health Service Limited operates from the following locations: 10 Ernest Street Innisfail, 23 Glady Street Innisfail, 20 Owen Street Innisfail, 91 Munro Street Babinda, 8 Watkins Street Tully, 41 Grigg Street Ravenshoe.

2 Position Purpose The purpose of this position is to provide strategic leadership and management in the implementation and delivery of comprehensive Primary Health Care services within Mamu Health Service Limited and strategic initiatives related to models of primary health care and associated Aboriginal and Torres Strait Islander primary health care programs. This position is also responsible for business planning, administration and financial management. Travelling throughout the geographic service area of Mamu Health Service Limited is a requirement of this position. Position Duties Performance Area Responsibility/Task Primary Health Care Ensure the achievement of strategic objectives within budget for health service delivery Lead the planning, implementation and evaluation of quality, comprehensive primary health care and treatment for Aboriginal and Torres Strait Islander people Lead a multi-disciplinary team of professionals in the delivery of health services that are planned, targeted and responsive to community needs Responsible for ensuring effective integration of clinical activity with community engagement to achieve culturally appropriate and preventative focused Primary Health Care within Mamu Health Service Limited geographic area Ensure primary health care services maximise Medicare billings to meet financial targets Ensure high quality health promotion and health education to clients and development of culturally acceptable resources and program activities Foster the development and maintenance of a continuous quality improvement workplace Ensure Mamu HSL s AGPAL accreditation status is maintained across all clinic locations

3 Policy & Planning Strategic Development, Planning & Reporting Develop and submit to CEO an annual unit plan that: a) Efficiently and effectively manages the delivery health services that are responsive and receptive to the needs of the community b) Efficiently and effectively manages the delivery of contracted health service program objectives of federal and state government funding authorities Support good governance decision making through the provision of timely and accurate advice, information and reporting Provide expert advice to the CEO to ensure Mamu Health Service Limited meets its accountability, compliance and governance requirements Use appropriate engagement and communication approaches consistent with agreed organisation, operational and local governance processes Ensure the organisation meets objectives of Strategic/Business Plan, yearly Action Plan Ensure the Health Unit meets objectives and targets of locationbased Clinic Plans Ensure that Mamu Health Service Limited provides priority to Aboriginal and Torres Strait Islander people at all times as per funding agreement requirements with the Department of Health As a member of the Senior Management Team, contribute to strategic planning and development processes within the organisation As a member of the Clinical Governance Team, make recommendation for improvements in line with clinical practice and standards to achieve health outcomes for the client population Work with CEO to ensure the development of the strategic plan and annual business plan

4 Ensure the functionality of the patient information management system for the collection, retrieval and analysis of data to support effective decision making Provide the CEO monthly reports and analysis of Mamu s health data containing, where required, recommended actions in relation to trends and issues of the client population and Medicare revenue generating practices Prepare evidence-based business cases to support major initiatives, changes or to address identified and/or emerging needs in the community Assist in funding submission preparation Report against agreed indicators and ensure compliance with reporting requirements to enable ongoing and increased funding for services Administration Collect relevant data from Patient Information Recall System and other sources to assist in the planning and delivery of services to the community Assist in maintaining the PIRS (patient information recall system) Communicare in accordance with organisational requirements and standards Keep accurate, current statistics and other client records and files on Patient Information Recall System - Communicare Prepare written monthly reports for line manager To ensure culturally appropriate resources are available for stakeholders Assist with grant writing and funding proposals when required Develop and maintain own workplan in line with position description and organisational objectives

5 Financial Planning & Management Ensure a high standard of financial management is applied to budget development, control and financial performance management In conjunction with the CEO, Finance Manager and Business Services Manager, assist the development of the annual budget which supports the Annual Business Plan In collaboration with the Senior Management Team and Team Leaders/Managers, lead the implementation of new funding frameworks and activity based funding models Ensure effective financial controls and delegations are in place for supporting financial responsibility and accountability through Team Leaders/Managers Ensure that funds are expended within budget and used in accordance with approved budgets and funding requirements Delegation of Authority As per Delegation of Authority Policy Key Performance Indicators Refer to National Key Performance Indicators as per funding agreement Refer to Clinic Action/Staff Work Plan Key Performance Indicators Community Engagement Develop and maintain effective working relationships with internal staff Develop and maintain effective relationships with other Aboriginal and Torres Strait Islander Community Controlled Health Services in the region and state Develop and maintain effective collaborative partnerships and strategic alliances with key external stakeholders such as Government departments and agencies, nongovernment organisations, corporates, educational and

6 tertiary institutions and other community organisations Communication Conduct all face to face and telephone contact with patients in a friendly, professional manner at all times Maintain a harmonious and cooperative relationship with work colleagues and clients Contribute to the efficient and effective functioning of the workplace in order to meet organisational objectives Demonstrating professional workplace behaviours Undertaking responsibilities or activities as directed by your supervisor Teamwork Ensure own behaviours adhere to Mamu Health Service Limited s zero tolerance policy on Workplace Bullying and Harassment Ensure own behaviours adhere to Mamu Health Service Limited s zero tolerance policy on Breaches of Client and Organisational Confidentiality Ensure own behaviours adhere to Mamu Health Service Limited s zero tolerance policy on any form of Discrimination in the Workplace Actively participate in compulsory staff meetings Contribute to process improvement and adhere to all Mamu Health Service Limited s Policies and Procedures Participation in community events (weekends and after hours when required) Be able to work in any location within our service area when required Health Promotion Support the planning, implementation and evaluation of group activities

7 Provide and support health promotion programs through local networks Information Management Implement systems for gathering and recording qualitative and quantitative data to monitor and report on service performance within all health service areas Monitors team performance against agreed clinic/program plans and provides feedback to direct reports Ensures development and implementation of quality data systems and information management practices Source potential opportunities with tertiary institutions for research purposes Ensure the accurate collection and recording of patient demographics in the patient information recall system (where required) Maintain accurate recording of client records (where required) Operate a computerised appointment system (where required) Gather and record statistical data relevant to measuring performance against agreed indicators and participate in review and evaluation activities (where required) Relationship Management Ensure own and team behaviours adhere to Mamu Health Service Limited s zero tolerance policy on Workplace Bullying and Harassment Ensure own and team behaviours adhere to Mamu Health Service Limited s zero tolerance policy on Breaches of Client and Organisational Confidentiality Ensure own and team behaviours adhere to Mamu Health Service Limited s zero tolerance policy on

8 any form of Discrimination in the Workplace Develop and maintain effective working relationships with internal staff Develop and maintain effective relationships with other Aboriginal Medical Services in the region Develop and maintain effective collaborative partnerships and strategic alliances with key external stakeholders and service providers Human Resources Ensure all clinical staff maintain an up to date knowledge regarding clinical practices and ensure clinical staff attend on going professional development Supervise and conduct performance reviews of staff, including ongoing management of staff training and professional development plans Assist with staff recruitment when necessary Contribute to effective team performance and conduct regular team meetings to ensure staff are informed of workplace matters and issues affecting them Quality, Risk and Compliance, WH&S - Standard Comply with all MHSL Policies and Procedures Address WH & S hazards, near misses, incidents and injuries and adhere to infection control processes Recognise your responsibility and ensure the health, safety and wellbeing of yourself, colleagues and clients Compliance and participate (when required) with standards, policies and procedures, legislation and guidelines

9 Observe any lawful instructions regarding health and safety Identify and make recommendations to improve processes, quality and service delivery outcomes In conjunction with the CEO, ensure that the organisation has in place, and regularly reviews and updates comprehensive risk management strategies in relation to the delivery of health services Contribute as required to maintenance of AGPAL accreditation status and reaccreditation process Contribute as required to maintenance of ISO:9001 accreditation status and reaccreditation process Ensure Quality Assurance parameters are maintained at all times Participate in quality improvement processes to improve client and organisational outcomes Record issues relating to nonconformance and suggestions for improvement from staff or from outside the organisation Delegate tasks to a staff member to carry out corrective or preventive action View all current and past client improvement suggestions and any associated action taken Print reports on continual improvement suggestions Use of Continual Improvement Register located in the Quality Coordinator Software Program Attend Management Review Committee meetings when required Other Duties Other duties as required, within the employee s skills and capacity level Selection Criteria

10 Selection Criteria SC1 Possession of tertiary / diploma level qualifications in Health Management or similar field and/or significant and proven work experience in a similar environment SC2 Demonstrated knowledge and understanding of Aboriginal and Torres Strait Islander cultures including - An understanding of the issues affecting Aboriginal and Torres Strait Islander people in contemporary society - the ability to communicate effectively and credibly with Aboriginal and Torres Strait Islander people to ensure that Aboriginal and Torres Strait Islander views are incorporated into health service planning/development and implementation SC3 Ability to provide effective strategic leadership and management of comprehensive primary health care services, including human, financial, and physical resources of a health service SC4 Demonstrated understanding and working knowledge of continuous quality improvement and accreditation systems and processes and their application in health service settings SC5 Demonstrated understanding and working knowledge of Medicare and Australian government health legislation and policy SC6 Demonstrated ability to establish and maintain collaborative working relationships with external peers and stakeholders across the health and social service sectors SC7

11 Demonstrated understanding and commitment to the principles of Aboriginal Community Controlled Health Services and the concept of Comprehensive Primary Health Care Additional Factors Employment Checks Criminal History Check (AFP) Working with Children Check Blue Card. Employment will not continue where your application for a blue card is not approved, withdrawn or your blue card is disqualified Proof of Qualifications Proof of qualifications and current registration (where appropriate) are to be provided prior to commencement of employment Other Current QLD Drivers licence is required Ability to travel within the geographic service area Ability to use Microsoft Office products and data collection systems Current First Aid Certificate or ability to obtain one Additional Information Mamu Health Service Limited has a six (6) month probation policy Mamu Health Service Limited has a No Smoking Policy at all buildings, offices and motor vehicles at all sites

12 I...have read and understood this letter and accept the offer of employment from Mamu Health Service Limited on the terms and conditions set out in the letter. Date:. Signature... Please note that the responsibilities outlined in this position description are not exhaustive and only an indication of the work of the role. Mamu Health Service Limited can direct you to carry out duties which it considers are within your level of skill, competence and training. This position description will be reviewed annually, when the position becomes vacant or as deemed necessary. This position is also subject to change dependent on operational requirements of the organisation.

13 APPLICATION INFORMATION PACKAGE FOR POSITION OF HEALTHCARE MANAGER Organisational Overview Mamu Health Service Limited is Aboriginal Community Controlled Health Service established since 1990 providing Comprehensive Primary Health Care to Innisfail and surrounding districts. We have clinics located at Innisfail, Tully, Babinda, Ravenshoe. Employment Information Remuneration: The salary for this position is dependent on skills and qualifications. The expected pay range will be $85, to $105, Salary Sacrifice: Mamu Health Service Limited staff enjoy the benefits of salary sacrifice up to the maximum allowable under current Federal rules for PBI (Public Benevolent Institutions). Mamu Health Service Limited salary sacrifice is offered through Eziway. Superannuation: Mamu Health Service Limited contributes 9.5% of the employee s gross base salary

14 Leave Entitlements: Mamu Health Service Limited offer staff five (5) weeks annual leave, twelve (12) days personal leave and other benefits Working with Children & Criminal History Check: It is a condition of employment that all employees are holders of a current and valid blue card Working with Children Check. Employment cannot continue where your blue card application is not approved or disqualified Confidentiality: It is a requirement of employment that all employees sign a Confidentiality Agreement upon commencement of employment Application Introduction Thank you for your interest in the vacant position with Mamu Health Service Limited. This Information Package is designed to give you some general information and to assist you with your application. Mamu Health Service Limited is committed to the principles of Equal Employment Opportunity and Anti- Discrimination. These principles are applied to recruitment to promote fair, merit-based selection processes. Employment equity, education and professional development are strong focuses as employees hold the key to the performance and success of our centre. Before preparing your application you should read all the information in this package carefully. Particular attention should be given to the enclosed Position Description and the Selection Criteria. How to Make an Application

15 Read this Application Information Package, the Position Description and Selection Criteria. You should assess whether you meet each of the essential Selection Criteria before you apply for the position. In your application you must include: Completed Application Form Your responses to the Selection Criteria Your resume Copies of all relevant certificates, licences, degrees etc Your application should be marked PRIVATE AND CONFIDENTIAL. The return address is show in this information package. What are Selection Criteria and Where Did They Come From? The Selection Criteria are the requirements of the position and condensed from the position description you have applied for. Both the Position Description and the Selection Criteria are included in this package. What Information Will I Need to Provide to Address the Selection Criteria? You need to document for the Selection Panel how you believe you have accomplished each Selection Criteria in your previous work experience and how you believe you will be able to apply each Selection Criteria in this particular position. How to Respond to the Selection Criteria You should prepare a written response to each of the Selection Criteria. The Selection Criteria focus on the experience, qualifications, skills and qualities that are most important in the position. Please read the Position Description carefully and take it into consideration when preparing your responses.

16 You may respond to each of the Selection Criteria in point-form or in a paragraph. Each response should be less than one A4 page in length or about 300 words. Typed and double-spaced responses are preferred but clear hand-written responses are also acceptable. It is important that you state clearly the ways in which you meet each of the Selection Criteria. You should demonstrate that you have gained the relevant skills through education, previous experience in the workplace or through personal life experience. If you do not have specific experience you should show that you have the potential to master the skill and to perform the duties to the required standard. You may wish to give examples of situations where you demonstrated the required skill or solved related problems. Your responses should clearly demonstrate that you are the best person for the position. When preparing each response you may like to list your experience under headings such as: Previous Experience Qualifications, Education and Training, Skills and Achievements Personal Qualities Application Your application is a written response to the selection criteria. As detailed above, it is important that you state how you meet the selection criteria and are able to contribute to the effective functioning of the position. Please note that applications submitted by will not be accepted. The term ability generally is used in relation to a person s potential to handle certain aspects of the work. You may already possess the required skills through actual experience or readily transferable skills obtained in a similar position. Where the term demonstrated is used, you must have successfully performed this activity or displayed this competence in the past. Late Applications Late applications may be considered at the discretion of the Selection Panel.

17 What is the Selection Panel? One of the objectives of Mamu Health Service is to support the objectives of ensuring that appointments are based firmly on the principles of equity and merit. Selection Panels should comprise of at least three (3) members. One member, in addition to chairing the Panel, should represent the profession or service in line with the advertised position. Further representation should be to ensure equity and impartiality of the process. A Panel will undertake the selection process. Each Selection Panel will be convened with care to ensure that it has the necessary expertise to make a sound decision in a fair and impartial way. Collectively, the Panel will have an understanding of the vacancy and its role and will be responsible for t he integrity of the final selection decision. How Your Suitability will be Assessed A number of separate selection techniques may be used to gather information in regard to your suitability so that a proper and thorough assessment is assured. These should include your application, interview and referee reports. Short-listing After the closing date the Selection Panel will evaluate all applications based on responses to Selection Criteria. The best will be short-listed and applicants will be invited for an interview. Interview A Selection Panel will interview each shortlisted applicant. Interview questions will be based on the Selection Criteria and highlight important aspects of the Position Description.

18 Each application will be assessed against the selection criteria to determine who will progress to the next stage of the interview. Applicants who satisfy the essential selection criteria and establish their suitability in regard to the other selection criteria will be interviewed. The purpose of the interview is to provide the applicant with the opportunity to expand on information presented in their application and to enable the Panel to gather further data for the assessment process. The body of the interview will be structured so that each person interviewed will be asked the same series of questions based upon the Selection Criteria. It is not an opportunity for the Selection Panel to ask the applicant tricky or obscure questions, but rather to assist you in presenting your case in the best manner possible. Some positive interview behaviours are: to be straightforward and completely honest; to listen and ask for clarification where necessary; to clarify information presented in your application; and to be well prepared by anticipating the type of questions you might be asked, given they will be directly related to the selection criteria. Try not to waffle or evade questions, exaggerate or interrupt Panel members. Referee Reports Your nominated referees will be asked their opinion regarding how they believe you have and can address the Selection Criteria for this particular position. The referees should confine their information to facts that are directly known to them, not second hand information. This information should address only the Selection Criteria. You need to consider carefully the persons you nominate as referees. Consider providing your referees with a copy of the Position Description so that they are prepared in providing relevant information to the Selection Panel. Selection The candidate who demonstrates the highest overall level of merit shall be recommended for appointment to the position.

19 Notification You will be notified in writing of the outcome of your application. Once the appointment of the selected candidate has been approved, both the appointee and all unsuccessful applicants will be advised as soon as possible. Upon Appointment The successful candidate will be offered the position as soon as possible after a decision has been reached. Unsuccessful applicants will be notified within seven days of the final appointment. The successful applicant will be placed on a probationary period for a minimum of three (3) months to a maximum of twelve (12) months. During this time, probationary reports will be completed by your immediate supervisor. If your performance has been satisfactory after your probationary time, your appointment will be confirmed. You will be an employee of Mamu Health Service Limited. Am I able to obtain feedback regarding my application after the Selection process is completed? Yes. The Panel is obliged to provide, upon request, all information they have regarding your suitability to the position i.e., data from the interview, referees, Panel comments and decisions and reasons for that decision. This may include a comparative analysis in regard to the collective suitability of applicants shortlisted for an interview. Address for Applications: Send PRIVATE AND CONFIDENTIAL applications to: The Chief Executive Officer Mamu Health Service Limited PO Box 1537 Innisfail Qld 4860

20 Please ensure your application reaches Mamu Health Service before 5:00pm on the advertised closing date, Tuesday 18 th August You should NOT send the following: Your photograph Original documents (Original and supporting documentation may be required at the interview) Folios and binders You may have your application returned to you Mamu Health Service recognises that you invest a great deal of time and effort in preparing your application. You may also make a significant financial investment, such as in the production of photocopied documents. This centre is very willing to return unsuccessful applications. Should you be unsuccessful and you would like to have your application returned to you, please make a specific request in your application and enclose a stamped self-addressed envelope. We wish you every success in your application.

21 JOB APPLICATION FORM Please print all information Title of Position Advertised Preferred Title Family Name Given Names (in full) Address Contact Phone Number (W) (H) Mobile Phone Referees: We require two current Employer referees. (must be able to be contacted during business hours) Name.. Contact Number: IFL-172 Application Information Package Healthcare Manager Position Description Page 21 of 23

22 Relationship:.. Name:.. Contact Number: Relationship:.. Acknowledgement Please complete this section Do not detach from form Thank you for your application for. Mamu Health Service has received your application. The process of shortlisting applicants for an interview will commence after the closing date and you will be advised of the outcome in due course. Applicant s Name Address Postcode IFL-172 Application Information Package Healthcare Manager Position Description Page 22 of 23

23 CHECKLIST Read the Position Description In a separate document, address the Selection Criteria. Shortlisting of applicants for an interview and selection will be based on the selection criteria Include a copy of an up-to-date Resume Fill out the Application Form Ensure your application reaches Mamu Health Service by 5:00pm of the Closing Date Late applications may be accepted through the discretion of the Selection Panel. Due to confidentiality issues job applications submitted by will not be accepted. IFL-172 Application Information Package Healthcare Manager Position Description Page 23 of 23