Dr. KNITASHA V. WASHINGTON, DHA, MHA, FACHE phone

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1 phone CAREER SUMMARY / OBJECTIVE Multi-dimensional health care professional with more than 15 years industry experience served in both the payer and provider segments of business. Master change management agent with demonstrated skill managing consultative performance improvement projects, developing, managing and advising public health campaigns, developing strategic plans and facilitating innovation. A demonstrated researcher with an applied knowledge and focus in the areas of organizational development, health equity, patient safety, patient engagement, quality and performance improvement. International health experience with extensive knowledge of safety net, public and academic medical center operations. Skill set includes leadership and program development for national, state and community based initiatives to include policy and advocacy work. This high profile relationship manager has a strong working knowledge of collaborating strategies with physicians, administrators, public officials, governmental agencies, allied associations and clinicians in an effort to improve our health system and is seeing a role whereas her transformational leadership style and instinctive aptitude toward innovation is rewarded in a thought-leadership role where organizational vision, mission and culture strive to be leaders of the epic change necessary in health care. EDUCATION / CREDENTIALS Central Michigan University, Mount Pleasant, Michigan D.H.A. Doctor of Health Administration Degree Dissertation - A Longitudinal Analysis of Minority Career Development Programs in Developing a Viable Health Careers Pipeline: Perspectives on Policy and Funding Governors State University, University Park, Illinois M.H.A. Master of Health Administration Degree Chicago State University, Chicago, Illinois B.A. Bachelor of Arts Degree Concentration: Business Administration Certifications: American College of Health Care Executives (ACHE) Board Certified Fellow (2008 Present) PROFESSIONAL EXPERIENCE Indiana Wesleyan University, Merrillville, IN December 2012 Present Midwest based comprehensive Christian University focused on liberal arts and education programs Adjunct Professor Taught section of Applied Business Statistics coursework under the direction of the College of Business, Master of Business Administration Program. Developed curriculum and applied health care business practitioner knowledge to the classroom setting in an effort to demonstrate the practical learning s for the purpose of student program advancement. Achieved 100% student retention and received greater than 3.9 (out of 5) overall class survey MedAssets (Aspen Healthcare Metrics Division), Centennial, CO August Present

2 A publicly traded health care consulting firm owned by MedAssets, Inc. Director, Consulting Services Manages consultative physician preference and value analysis non-labor expense reduction opportunity engagements with hospital organizations. Serves as subject matter expert in service line opportunity assessment, contract negotiations and physician alignment strategies. Redesigned Value Analysis / Supply Chain organizational structure for Midwestern health care system made up of nine acute care facilities. Developed strategy and implemented a consolidated system non-labor cost operations savings methodology resulting in $35.7 million total savings ($12 million savings for surgical services and med/surg). Utilized systems-thinking approach to coach and mentor physicians, administrative staff and clinicians in shifting cultural paradigm towards effective cost management Developed corporate strategy for osteobiologics utilization / clinical cost management initiative 29 acute care facilities in Texas. Collaborated with physicians and clinical administrators to implement a preferred provider strategy netting 28% savings from prior 12-month spend Washington Howard & Associates January Present Self-owned and operated independent consulting agency President / Chief Operating Officer ` The Washington Howard and Associates brand was developed to meet the evolving research, communications and strategic planning needs of health care organizations, for professionals and advocates. Under this authority independently contracted health care innovative engagements are developed and managed. Designed health equity learning event for Centers for Medicare and Medicaid (CMS) National Partnership for Patients (NPP) Campaign. Assisted in the production of the virtual event by coordinating with National Content Developer, CMS and Office of Minority Health. Continually works for the NPP in a collaboratively strategic role of managing and monitoring performance, outcomes and activities toward the CMS aims. Partners with national stakeholders, partners, physicians and health care leaders in advocating patient and family engagement, improvements in patient safety and quality Worked in partnership with East Chicago Community Health Center, East Chicago Department of Public Health and St. Catherine s Hospital to develop and coordinate a community-based practice operations plan for optimizing emergency room utilization Developed a five-year strategic plan for Chicagoland community acute care facility. Performed audit of prior consultative evaluations and worked with team to facilitate preliminary change management needs and document roadmap to success Served as patient engagement expert at the Society to Improve Diagnosis in Medicine 2013 annual strategic planning retreat focused on improving stakeholder collaborations and patient engagement University Healthsystem Consortium, Oak Brook, IL January 2005 July 2010 An alliance of 103 academic medical centers and 191 affiliate hospital organizations. Principal Consultant, Interim Sr. Director Partnered with executive, clinical and physician leadership of academic medical centers (AMC) to develop and implement revenue enhancement and cost savings strategic initiatives. Served as Interim Sr. Director over Supply Chain Data Solutions.

3 Researched AMC best practices and worked to document and implement best practice across various health systems. Expert level user of performance improvement data (UHC CDB clinical database and UHC ODB operations database). Developed and implemented orthopedic solution case study (national and regional); savings in excess of $200 million Invalesco Group, Dallas, Texas (acquired by Navigant Consulting) September 2002 January 2005 A leading international consulting firm Senior Consultant Operational responsibilities included partnering with senior executives in identifying labor expensive reduction opportunities by cost center and determining strategies for operationalizing budgetary modifications. Redesigned mid-sized community facility Emergency Department to add a 5-bed Continued Diagnostic Unit (CDU) to improve overall capacity. TAT by 16.2%, reduced elopement rate by 57.6% and decreased admitted holds by 27.9%, resulting in total financial impact of $1,675,000 Decreased Emergency Department turnaround time (TAT) in large academic medical center, resulting in 35% decrease in patient wait. Increased overall capacity by 24% Provident Hospital of Cook County, Chicago, Illinois January 2002 September 2002 A public held 200 bed community based hospital. Implemented process changes that resulted in positively altering patient safety concerns, reduced duplication and maximized resource utilization. Designed and administered patient and employee satisfaction surveys; improved overall customer satisfaction and departmental service levels Conducted departmental analysis of Communications, Medical Records and Outpatient Pharmacy; modeled JCAHO CAMH 2002 for improving organizational performance to increase performance and customer satisfaction. Conducted compliance reviews on agent contracts and internal policies and procedures; identified substandard specification performance opportunities by compliance review of $3 million purchased service agreement OTHER SELECT POSITIONS HELD New Business Consultant, Chicago, Illinois May 2000 November 2001 United Healthcare of Illinois Account Executive, Chicago, Illinois August 1998 May 2000 Unicare Health Plans (Rush Prudential) Administrative Coordinator, Chicago, Illinois December 1993 August 1997 Humana Health Plans PROFESSIONAL AFFILIATIONS National Association of Health Services Executives, Executive Board Member, Present

4 University Healthsystem Consortium, Supplier Diversity and Orthopedic Council, American College of Health Care Executives (ACHE) Member, Board Certified Fellow 2003 Present ACHE Regents Advisory Council Member, 2011 Present Chicago Healthcare Executives Forum (CHEF) Member, Present COMMUNITY INVOLVEMENT Northwestern Lurie Cancer Center Office of Minority Health Advisory Council, Present Fertile Ground Foundation Executive Board, 2005 Present St. James Health System, Missions HR Committee Member, University of Illinois School of Public Health Advisory Board, Present University of Illinois at Chicago (UIC) Seven Pillars Project: Crossing the Patient Safety-Medical Liability Chasm Consumer Advisory Board, Present SELECT RECOGNITIONS AND AWARDS 2013 Governors State University Health Policy Symposium Speaker 2013 American College of Health Care Executives (ACHE) Regent s Healthcare Leadership Award 2012 CMS Quality Net Facilitator 2012 CMS Patient Engagement Tiger Team Presenter 2012 Research: A Longitudinal Analysis of Minority Health Careers Development Programs 2011 Chicago Health Executive Forum Leadership Forum Keynote Speaker 2011 Chicagoland Patient Safety Summit, Conference Co-Moderator and Presenter 2011 Research: Technology Advancement and the Virtual Classroom 2011 Chicago Defender, Chicago Sun-Times Health Care Reform from a Community Perspective 2010 Girlfriends Health Guide Spring Featured Cover Story 2010 Authored Wasting Money Not Saving Lives (whitepaper) 2009 American Hospital Association Minority Trustee Training 2008 National Association of Health Services Executives Young Executive of the Year 2008 Association for Healthcare Resource and Materials Management National Conference Presenter 2008 Archetype Filmworks Documentary HIV/AIDS and the Black Community Chicago Panelist 2008 National Association Health Services Executives ICON Award 2007 and 2009 University Healthsystem Consortium Employee Performance Excellence Award 2006 National Association of Public Hospitals National Conference Presenter PUBLIC HEALTH / POLICY EXPERIENCE International Health Experience: World Congress on Public Health Conference Addis Ababa, Ethiopia Africa (2012), World Health Organization Geneva, Switzerland (2009), Country of Belize (2010)

5 Participating member of the Policy and Advocacy Committee for the Commission to End Health Disparities. The CEHCD was established in 2004 by the American Medical Association and the National Medical Association, and with the National Hispanic Medical Association joining soon thereafter and was formed to address disparities in health care and in response to the Institute of Medicine s report Unequal Treatment: Confronting Racial and Ethnic Disparities in Health Care Partnered with community resources such as: minister coalitions, community health care providers, community residents and health care administrators to understand health care needs and concerns. Works with special interest groups and policy makers to drive positive change in South Chicagoland health care delivery systems ( ) Developed a series of public forum educational workshops utilizing the resources of community health care providers, the AIDs Foundation of Chicago, the American Cancer Society and American Heart Association titled State of the Union Address: Black America and HIV/AIDs (2010) Coordinated a health care leadership call-to-action with senior executive leaders of Chicago region hospitals in support of advocating minimizing the loss of acute care and primary care facilities within health disparate portions of Illinois (2009) Served on advisory council in selection process and development of public health system independent board (2009) National Association of Health Services Executives (NAHSE) January Present A national professional association focused on elimination of health disparities and leadership diversity President, Chicago Midwest Chapter (3-Year Term) Serves as elected official in the primary role of developing, managing and implementing organization s diversity and population health management strategies. Collaborates with NAHSE national office to align regional initiatives with overall organizational goals. Foster relationships with public officials, governmental agencies and health care administrators to identify opportunities for strategic alignment and promotion of diversity agenda within health care delivery system and educational platforms. Plans and designs the NAHSE Chicago programs, establishes budgets, confirms donors and educates membership and community constituents on health related issues. Select achievements: Collaborated with American Heart Association to design and implement 2012 Faith Summit to convene over 100 ministers and faith-based leaders. Summit s estimated impact in excess of 200,000 constituents educated on chronic disease management Teamed with Office of Illinois State Senator Toi Hutchinson to establish the NAHSE Chicago Legislative Internship Program. Select students worked in collaboration with the office to obtain health policy and advocacy work experience Increased organizational membership by 55% and funding impacted by 30% improvement REFERENCES AVAILABLE UPON REQUEST