HP Proliant Servers Troubleshooting Guide

Transcription

1 HP Prliant Servers Trubleshting Guide Abstract This dcument describes cmmn prcedures and slutins fr the many levels f trubleshting fr HP PrLiant G7 and earlier servers. This dcument is intended fr the persn wh installs, administers, and trubleshts servers r server blades. HP assumes yu are qualified in the servicing f cmputer equipment and trained in recgnizing hazards in prducts with hazardus energy levels. Part Number: August 2013 Editin: 13

2 Cpyright 2004, 2013 Hewlett-Packard Develpment Cmpany, L.P. The infrmatin cntained herein is subject t change withut ntice. The nly warranties fr HP prducts and services are set frth in the express warranty statements accmpanying such prducts and services. Nthing herein shuld be cnstrued as cnstituting an additinal warranty. HP shall nt be liable fr technical r editrial errrs r missins cntained herein. Micrsft, Windws, and Windws Server are U.S. registered trademarks f Micrsft Crpratin. Intel and Pentium are trademarks f Intel Crpratin in the U.S. and ther cuntries. AMD is a trademark f Advanced Micr Devices, Inc.

3 Cntents Intrductin... 8 What's new... 8 Revisin histry (Octber 2011) (April 2011) (January 2011)... 9 Getting started HP PrLiant 100 Series Server trubleshting infrmatin Hw t use this guide Pre-diagnstic steps Imprtant safety infrmatin Symptm infrmatin Prepare the server fr diagnsis Cmmn prblem reslutin Lse cnnectins Service ntificatins Firmware updates DIMM handling guidelines Hard drive guidelines SAS and SATA hard drive guidelines SCSI hard drive guidelines Hard drive LED cmbinatins Ht-plug SCSI hard drive LED cmbinatins SAS and SATA hard drive LED cmbinatins Server updates with an HP Trusted Platfrm Mdule and BitLcker enabled Diagnstic flwcharts Trubleshting flwcharts Trubleshting flwchart reference websites Start diagnsis flwchart General diagnsis flwchart Pwer-n prblems flwchart POST prblems flwchart Operating system bt prblems flwchart Server fault indicatins flwchart Hardware prblems Prcedures fr all PrLiant servers Pwer prblems Pwer surce prblems Pwer supply prblems System pen circuits and shrt circuits UPS prblems General hardware prblems Prblems with new hardware Unknwn prblem Cntents 3

4 Third-party device prblems Internal system prblems Battery pack prblems CD-ROM and DVD drive prblems Diskette drive prblems Drive prblems (hard drives and slid state drives) SD card prblems USB drive key prblems Fan prblems HP Trusted Platfrm Mdule prblems Memry prblems PPM prblems Prcessr prblems Tape drive prblems Graphics and vide adapter prblems External device prblems Vide prblems Muse and keybard prblems Audi prblems Printer prblems Cable prblems Lcal I/O cable prblems Mdem prblems Netwrk cntrller prblems Expansin bard prblems Sftware prblems Operating system prblems and reslutins Operating system prblems Operating system updates Restring t a backed-up versin When t Recnfigure r Relad Sftware Linux perating systems Applicatin sftware prblems Sftware lcks up Errrs ccur after a sftware setting is changed Errrs ccur after the system sftware is changed Errrs ccur after an applicatin is installed ROM prblems Remte ROM flash prblems Bt prblems Sftware tls and slutins Cnfiguratin tls SmartStart sftware HP ROM-Based Setup Utility Array Cnfiguratin Utility Optin ROM Cnfiguratin fr Arrays Re-entering the serial number and prduct ID Management tls Autmatic Server Recvery ROMPaq utility ilo and ilo 2 technlgy ilo 3 technlgy Cntents 4

5 Erase Utility HP Systems Insight Manager Redundant ROM supprt USB supprt Diagnstic tls HP Insight Diagnstics HP Insight Diagnstics survey functinality Integrated Management Lg Array diagnstic sftware Remte supprt and analysis tls HP Insight Remte Supprt sftware Keeping the system current Drivers Versin cntrl Operating system versin supprt PrLiant Supprt Packs Smart Update Firmware DVD HP Service Pack fr PrLiant System Online ROM flash cmpnent utility Subscriber's chice Care Pack Firmware maintenance Types f ROM Verifying firmware versins Updating firmware Unsupprted prcessr stepping with Intel prcessrs Unsupprted prcessr stepping with AMD prcessrs HP resurces fr trubleshting Online resurces HP Technical Supprt website HP Guided Trubleshting website Server dcumentatin White papers Service ntificatins, advisries, and ntices Subscriptin services HP Care Pack Services Prduct infrmatin resurces Additinal prduct infrmatin Registering the server Overview f server features and installatin instructins Key features, ptin part numbers Server and ptin specificatins, symbls, installatin warnings, and ntices Teardwn prcedures, part numbers, specificatins Technical tpics Prduct installatin resurces Switch settings, LED functins, drive, memry, expansin bard and prcessr installatin instructins, and bard layuts External cabling infrmatin Pwer capacity Prduct cnfiguratin resurces Device driver infrmatin DDR3 memry cnfiguratin Operating System Versin Supprt Cntents 5

6 Operating system installatin and cnfiguratin infrmatin (fr factry-installed perating systems) Server cnfiguratin infrmatin Installatin and cnfiguratin infrmatin fr the server setup sftware Sftware installatin and cnfiguratin f the server ilo infrmatin Management f the server Installatin and cnfiguratin infrmatin fr the server management system Fault tlerance, security, care and maintenance, cnfiguratin and setup Errr messages ADU errr messages Intrductin t ADU errr messages ADU versin 8.0 thrugh 8.28 errr messages POST errr messages and beep cdes Intrductin t POST errr messages Nn-numeric messages r beeps nly Series Series Series Series Series Series Series Series Series Event list errr messages Intrductin t event list errr messages A CPU Pwer Mdule (System Bard, Scket X) ASR Lckup Detected: Cause Autmatic perating system shutdwn initiated due t fan failure Autmatic Operating System Shutdwn Initiated Due t Overheat Cnditin Blue Screen Trap: Cause [NT] Crrected Memry Errr Threshld Passed (Slt X, Memry Mdule Y) EISA Expansin Bus Master Timeut (Slt X) PCI Bus Errr (Slt X, Bus Y, Device Z, Functin X) Prcessr Crrectable Errr Threshld Passed (Slt X, Scket Y) Prcessr Uncrrectable Internal Errr (Slt X, Scket Y) Real-Time Clck Battery Failing System AC Pwer Overlad (Pwer Supply X) System AC Pwer Prblem (Pwer Supply X) System Fan Failure (Fan X, Lcatin) System Fans Nt Redundant System Overheating (Zne X, Lcatin) System Pwer Supplies Nt Redundant System Pwer Supply Failure (Pwer Supply X) Unrecverable Hst Bus Data Parity Errr Uncrrectable Memry Errr (Slt X, Memry Mdule Y) HP BladeSystem p-class infrastructure errr cdes Server blade management mdule errr cdes Pwer management mdule errr cdes Prt 85 cdes and ilo messages Trubleshting the system using prt 85 cdes Prcessr-related prt 85 cdes Memry-related prt 85 cdes Cntents 6

7 Expansin bard-related prt 85 cdes Miscellaneus prt 85 cdes Windws Event Lg prcessr errr cdes Message ID: Message ID: Message ID: Message ID: Message ID: Cntacting HP Cntacting HP technical supprt r an authrized reseller Custmer self repair Server infrmatin yu need Operating system infrmatin yu need Micrsft perating systems Linux perating systems Nvell NetWare perating systems SCO perating systems IBM OS/2 perating systems Oracle Slaris perating systems Acrnyms and abbreviatins Index Cntents 7

8 Intrductin What's new The thirteenth editin f the HP PrLiant Servers Trubleshting Guide, part number , includes the fllwing additins and updates: Added infrmatin abut HP Service Pack fr PrLiant (n page 78). SPP replaces lder methds f updating firmware and system sftware n many f the servers supprted by this dcument. Added a reference t the prduct page fr HP Smart Update Manager (n page 79). The fllwing tpics were updated t prvide infrmatin abut the SPP and t explain hw it replaces the HP Smart Update Firmware DVD and PSP: Firmware updates (n page 18) Drivers (n page 77) PrLiant Supprt Packs (n page 78) Smart Update Firmware DVD (n page 78) Updating firmware (n page 82) HP Smart Update Manager deplyment (n page 82) Offline deplyment (if SPP is nt supprted) (n page 83) Online deplyment (if SPP is nt supprted) (n page 83) Revisin histry (Octber 2011) The twelfth editin f the HP PrLiant Servers Trubleshting Guide, part number , included the fllwing additins and updates: Updated Pwer surce prblems (n page 37) Updated HP SIM reprts a drive fault n a hard drive managed by an HP Smart Array cntrller (n page 44) Updated The fault LED is illuminated n a hard drive managed by an HP Smart Array cntrller (n page 44) Updated N hard drives are recgnized (n page 45) Updated General graphics and vide adapter prblems are ccurring (n page 53) Updated Screen is blank fr mre than 60 secnds after yu pwer up the server (n page 53) Updated During installatin f Oracle Slaris, the system lcks up r a panic errr ccurs (n page 61) Updated When t Recnfigure r Relad Sftware (n page 62) Updated Array Cnfiguratin Utility Intrductin 8

9 Updated Optin ROM Cnfiguratin fr Arrays (n page 71) Updated Autmatic Server Recvery (n page 72) Updated the fllwing sectin in HP Smart Update Manager deplyment (n page 82): Online deplyment ("Online deplyment (if SPP is nt supprted)" n page 83) Added r updated multiple messages in Errr messages (n page 91) ADU versin 8.0 thrugh 8.28 errr messages (n page 111) POST errr messages and beep cdes (n page 121): Nn-numeric messages r beeps nly (n page 121) 200 series (n page 135) 1700 series (n page 146) 1800 series (n page 171) Updated Linux perating systems (n page 187) Updated Oracle Slaris perating systems (April 2011) The eleventh editin f the HP PrLiant Servers Trubleshting Guide, part number , included the fllwing additins and updates: Updated the HP PrLiant 100 Series Server trubleshting infrmatin (n page 11) sectin t prvide trubleshting infrmatin fr the HP PrLiant ML110 G7 Server and HP PrLiant DL120 G7 Server. Updated the fllwing sectins t include the HP Smart Update Firmware DVD: Firmware updates (n page 18) HP Smart Update Manager deplyment (n page 82) ROM Update Utility (January 2011) The tenth editin f the HP PrLiant Servers Trubleshting Guide, part number , included the fllwing additins and updates: Added a new sectin t Getting started: Perfrming prcessr prcedures in the trubleshting prcess (n page 16) Updated Breaking the server dwn t the minimum hardware cnfiguratin (n page 16). Updated the intrductin and sectins in Hardware prblems (n page 37): Unknwn prblem (n page 40) Prcessr prblems (n page 51) Updated multiple messages in Errr messages (n page 91): POST errr messages and beep cdes (n page 121) Event List Errr Messages (n page 171) Prt 85 cdes and ilo messages (n page 179) Windws Event Lg prcessr errr cdes (n page 183) Intrductin 9

10 Insight Diagnstics prcessr errr cdes Intrductin 10

11 Getting started HP PrLiant 100 Series Server trubleshting infrmatin Use this guide fr trubleshting infrmatin n the HP PrLiant ML110 G7 Server and the HP PrLiant DL120 G7 Server. Fr trubleshting infrmatin n HP PrLiant 100 Series Servers ther than the HP PrLiant ML110 G7 Server and HP PrLiant DL120 G7 Server, see the respective server user guides. Hw t use this guide NOTE: Fr cmmn trubleshting prcedures, the term "server" is used t mean servers and server blades. This guide prvides cmmn prcedures and slutins fr the many levels f trubleshting a PrLiant server frm the mst basic cnnectr issues t cmplex sftware cnfiguratin prblems. T understand the sectins f this guide and t identify the best starting pint fr a prblem, use the fllwing descriptins: Cmmn prblem reslutin (n page 18) Many server prblems are caused by lse cnnectins, utdated firmware, and ther issues. Use this sectin t perfrm basic trubleshting fr cmmn prblems. Diagnstic flwcharts (n page 22) When a server exhibits symptms that d nt immediately pinpint the prblem, use this sectin t begin trubleshting. The sectin cntains a series f flwcharts that prvide a cmmn trubleshting prcess fr PrLiant servers. The flwcharts identify a diagnstic tl r a prcess t help slve the prblem. Hardware prblems (n page 37) When the symptms pint t a specific cmpnent, use this sectin t find slutins fr prblems with pwer, general cmpnents, system bards, system pen circuits and shrt circuits, and external devices. Sftware prblems (n page 60) When yu have a knwn, specific sftware prblem, use this sectin t identify a slutin t the prblem. Sftware tls and slutins (n page 67) Use this sectin as a reference fr sftware tls and utilities. HP resurces fr trubleshting (n page 86) Getting started 11

12 When additinal infrmatin becmes necessary, use this sectin t identify websites and supplemental dcuments that cntain trubleshting infrmatin. Errr messages (n page 91) Use this sectin fr a cmplete list f the fllwing messages: ADU errr messages (n page 91) POST errr messages and beep cdes (n page 121) Event list errr messages (n page 171) HP BladeSystem infrastructure errr cdes ("HP BladeSystem p-class infrastructure errr cdes" n page 175) Prt 85 cdes and ilo messages (n page 179) Pre-diagnstic steps WARNING: T avid ptential prblems, ALWAYS read the warnings and cautinary infrmatin in the server dcumentatin befre remving, replacing, reseating, r mdifying system cmpnents. IMPORTANT: This guide prvides infrmatin fr multiple servers. Sme infrmatin may nt apply t the server yu are trubleshting. Refer t the server dcumentatin fr infrmatin n prcedures, hardware ptins, sftware tls, and perating systems supprted by the server. 1. Review the imprtant safety infrmatin (n page 12). 2. Gather symptm infrmatin (n page 15). 3. Prepare the server fr diagnsis (n page 15). 4. Use the Start diagnsis flwchart (n page 24) t begin the diagnstic prcess. Imprtant safety infrmatin Familiarize yurself with the safety infrmatin in the fllwing sectins befre trubleshting the server. Imprtant safety infrmatin Befre servicing this prduct, read the Imprtant Safety Infrmatin dcument prvided with the server. Symbls n equipment The fllwing symbls may be placed n equipment t indicate the presence f ptentially hazardus cnditins. This symbl indicates the presence f hazardus energy circuits r electric shck hazards. Refer all servicing t qualified persnnel. WARNING: T reduce the risk f injury frm electric shck hazards, d nt pen this enclsure. Refer all maintenance, upgrades, and servicing t qualified persnnel. Getting started 12

13 This symbl indicates the presence f electric shck hazards. The area cntains n user r field serviceable parts. D nt pen fr any reasn. WARNING: T reduce the risk f injury frm electric shck hazards, d nt pen this enclsure. This symbl n an RJ-45 receptacle indicates a netwrk interface cnnectin. WARNING: T reduce the risk f electric shck, fire, r damage t the equipment, d nt plug telephne r telecmmunicatins cnnectrs int this receptacle. This symbl indicates the presence f a ht surface r ht cmpnent. If this surface is cntacted, the ptential fr injury exists. WARNING: T reduce the risk f injury frm a ht cmpnent, allw the surface t cl befre tuching. weight in kg weight in lb This symbl indicates that the cmpnent exceeds the recmmended weight fr ne individual t handle safely. WARNING: T reduce the risk f persnal injury r damage t the equipment, bserve lcal ccupatinal health and safety requirements and guidelines fr manual material handling. These symbls, n pwer supplies r systems, indicate that the equipment is supplied by multiple surces f pwer. WARNING: T reduce the risk f injury frm electric shck, remve all pwer crds t cmpletely discnnect pwer frm the system. Warnings and cautins WARNING: Only authrized technicians trained by HP shuld attempt t repair this equipment. All trubleshting and repair prcedures are detailed t allw nly subassembly/mdule-level repair. Because f the cmplexity f the individual bards and subassemblies, n ne shuld attempt t make repairs at the cmpnent level r t make mdificatins t any printed wiring bard. Imprper repairs can create a safety hazard. WARNING: T reduce the risk f persnal injury r damage t the equipment, be sure that: The leveling feet are extended t the flr. The full weight f the rack rests n the leveling feet. The stabilizing feet are attached t the rack if it is a single-rack installatin. The racks are cupled tgether in multiple-rack installatins. Only ne cmpnent is extended at a time. A rack may becme unstable if mre than ne cmpnent is extended fr any reasn. WARNING: T reduce the risk f electric shck r damage t the equipment: D nt disable the pwer crd grunding plug. The grunding plug is an imprtant safety feature. Plug the pwer crd int a grunded (earthed) electrical utlet that is easily accessible at all times. Unplug the pwer crd frm the pwer supply t discnnect pwer t the equipment. D nt rute the pwer crd where it can be walked n r pinched by items placed against it. Pay particular attentin t the plug, electrical utlet, and the pint where the crd extends frm the server. Getting started 13

14 weight in kg weight in lb WARNING: T reduce the risk f persnal injury r damage t the equipment: Observe lcal ccupatin health and safety requirements and guidelines fr manual handling. Obtain adequate assistance t lift and stabilize the chassis during installatin r remval. The server is unstable when nt fastened t the rails. When munting the server in a rack, remve the pwer supplies and any ther remvable mdule t reduce the verall weight f the prduct. CAUTION: T prperly ventilate the system, yu must prvide at least 7.6 cm (3.0 in) f clearance at the frnt and back f the server. CAUTION: The server is designed t be electrically grunded (earthed). T ensure prper peratin, plug the AC pwer crd int a prperly grunded AC utlet nly. Electrstatic discharge Preventing electrstatic discharge T prevent damaging the system, be aware f the precautins yu need t fllw when setting up the system r handling parts. A discharge f static electricity frm a finger r ther cnductr may damage system bards r ther static-sensitive devices. This type f damage may reduce the life expectancy f the device. T prevent electrstatic damage: Avid hand cntact by transprting and string prducts in static-safe cntainers. Keep electrstatic-sensitive parts in their cntainers until they arrive at static-free wrkstatins. Place parts n a grunded surface befre remving them frm their cntainers. Avid tuching pins, leads, r circuitry. Always be prperly grunded when tuching a static-sensitive cmpnent r assembly. Grunding methds t prevent electrstatic discharge Several methds are used fr grunding. Use ne r mre f the fllwing methds when handling r installing electrstatic-sensitive parts: Use a wrist strap cnnected by a grund crd t a grunded wrkstatin r cmputer chassis. Wrist straps are flexible straps with a minimum f 1 meghm ±10 percent resistance in the grund crds. T prvide prper grund, wear the strap snug against the skin. Use heel straps, te straps, r bt straps at standing wrkstatins. Wear the straps n bth feet when standing n cnductive flrs r dissipating flr mats. Use cnductive field service tls. Use a prtable field service kit with a flding static-dissipating wrk mat. If yu d nt have any f the suggested equipment fr prper grunding, have an authrized reseller install the part. Fr mre infrmatin n static electricity r assistance with prduct installatin, cntact an authrized reseller. Getting started 14

15 Symptm infrmatin Befre trubleshting a server prblem, cllect the fllwing infrmatin: What events preceded the failure? After which steps des the prblem ccur? What has been changed since the time the server was wrking? Did yu recently add r remve hardware r sftware? If s, did yu remember t change the apprpriate settings in the server setup utility, if necessary? Hw lng has the server exhibited prblem symptms? If the prblem ccurs randmly, what is the duratin r frequency? T answer these questins, the fllwing infrmatin may be useful: Run HP Insight Diagnstics (n page 75) and use the survey page t view the current cnfiguratin r t cmpare it t previus cnfiguratins. Refer t yur hardware and sftware recrds fr infrmatin. Refer t server LEDs and their statuses. Prepare the server fr diagnsis 1. Be sure the server is in the prper perating envirnment with adequate pwer, air cnditining, and humidity cntrl. Fr required envirnmental cnditins, see the server dcumentatin (n page 86). 2. Recrd any errr messages displayed by the system. 3. Remve all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys. 4. Pwer dwn the server and peripheral devices if yu will be diagnsing the server ffline. If pssible, always perfrm an rderly shutdwn: a. Exit any applicatins. b. Exit the perating system. c. Pwer dwn the server. 5. Discnnect any peripheral devices nt required fr testing (any devices nt necessary t pwer up the server). D nt discnnect the printer if yu want t use it t print errr messages. 6. Cllect all tls and utilities, such as a Trx screwdriver, lpback adapters, ESD wrist strap, and sftware utilities, necessary t trublesht the prblem. Yu must have the apprpriate Health Drivers and Management Agents installed n the server. T verify the server cnfiguratin, cnnect t the System Management Hmepage ( ) and select Versin Cntrl Agent. The VCA gives yu a list f names and versins f all installed HP drivers, Management Agents, and utilities, and whether they are up-t-date. HP recmmends yu have access t the server dcumentatin (n page 86) fr server-specific infrmatin. HP recmmends yu have access t the SmartStart CD fr value-added sftware and drivers required during the trubleshting prcess. Dwnlad the current versin f SmartStart frm the HP website ( Getting started 15

16 Perfrming prcessr prcedures in the trubleshting prcess Because this dcument supprts multiple generatins f HP PrLiant server mdels, it als cvers prcesses that include trubleshting f varius mdels and types f prcessrs. Befre perfrming any trubleshting steps that invlve prcessrs, review the fllwing guidelines: Be sure that nly authrized persnnel perfrm the trubleshting steps that invlve installatin, remval, r replacement f a prcessr. Always lcate the dcumentatin fr yur prcessr mdel befre perfrming any steps that require installing, remving, r replacing a prcessr. If yu cannt lcate the hard cpy f the instructins, lcate yur server user guide r maintenance and service guide n the HP website ( Sme prcessr mdels require the use f a prcessr installatin tl, and specific steps are dcumented t ensure that yu d nt damage the prcessr r prcessr scket n the system bard. Fr server mdels that have pins inside the prcessr scket, remember that THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. If yu damage the scket, yu must replace the system bard. Depending n the server mdel, the cntacts may be n the prcessr r they may be inside the prcessr scket. Never tuch the cntacts. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. If the cntacts inside the prcessr scket are damaged, yu must replace the system bard. Always cmplete all ther trubleshting prcedures befre remving r replacing a prcessr. Breaking the server dwn t the minimum hardware cnfiguratin During the trubleshting prcess, yu may be asked t break the server dwn t the minimum hardware cnfiguratin. A minimum cnfiguratin cnsists f nly the cmpnents needed t bt the server and successfully pass POST. When requested t break the server dwn t the minimum cnfiguratin, uninstall the fllwing cmpnents, if installed: All additinal DIMMs Leave nly the minimum required t bt the server either ne DIMM r a pair f DIMMs. Fr mre infrmatin, see the memry guidelines in the server user guide. All additinal cling fans, if applicable Fr the minimum fan cnfiguratin, see the server user guide. All additinal pwer supplies, if applicable (leave ne installed) All hard drives All ptical drives (DVD-ROM, CD-ROM, and s frth) All ptinal mezzanine cards All expansin bards Befre remving the cmpnents, be sure t determine the minimum cnfiguratin fr each cmpnent and fllw all guidelines in the server user guide. Always use the recmmended minimum cnfiguratin abve befre remving any prcessrs. If yu are unable t islate the issue with the cnfiguratin abve, yu will then remve all but ne f the prcessrs. Getting started 16

17 CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. Getting started 17

18 Cmmn prblem reslutin Lse cnnectins Be sure all pwer crds are securely cnnected. Be sure all cables are prperly aligned and securely cnnected fr all external and internal cmpnents. Remve and check all data and pwer cables fr damage. Be sure n cables have bent pins r damaged cnnectrs. If a fixed cable tray is available fr the server, be sure the crds and cables cnnected t the server are ruted crrectly thrugh the tray. Be sure each device is prperly seated. Avid bending r flexing circuit bards when reseating cmpnents. If a device has latches, be sure they are cmpletely clsed and lcked. Check any interlck r intercnnect LEDs that may indicate a cmpnent is nt cnnected prperly. If prblems cntinue t ccur, remve and reinstall each device, checking the cnnectrs and sckets fr bent pins r ther damage. Fr HP PrLiant BL c-class Server Blades, be sure the Onbard Administratr tray is seated prperly. Service ntificatins T view the latest service ntificatins, refer t the HP website ( Select the apprpriate server mdel, and then click the Trublesht a Prblem link n the prduct page. Firmware updates Dwnlad firmware updates frm the fllwing lcatins: The mst recent SPP ("HP Service Pack fr PrLiant" n page 78) frm the HP website ( The HP Smart Cmpnents available as part f the SPP ("HP Service Pack fr PrLiant" n page 78). The mst recent versin f a particular server r ptin firmware frm the HP website ( All servers discussed in this dcument might nt be supprted by SPP. T determine if yur prduct is supprted by the SPP, see the latest server supprt guide n the HP website ( If yur server is nt supprted by SPP, see "Keeping the system current (n page 77)" fr ther ptins. Cmmn prblem reslutin 18

19 HP ffers a subscriptin service that can prvide ntificatin f firmware updates. Fr mre infrmatin, see "Subscriber's Chice (n page 80)." Fr mre infrmatin n updating firmware, see "Firmware maintenance (n page 80)." DIMM handling guidelines CAUTION: Failure t prperly handle DIMMs can cause damage t DIMM cmpnents and the system bard cnnectr. When handling a DIMM, bserve the fllwing guidelines: Avid electrstatic discharge (n page 14). Always hld DIMMs by the side edges nly. Avid tuching the cnnectrs n the bttm f the DIMM. Never wrap yur fingers arund a DIMM. Avid tuching the cmpnents n the sides f the DIMM. Never bend r flex the DIMM. When installing a DIMM, bserve the fllwing guidelines: Befre seating the DIMM, align the DIMM with the slt. T align and seat the DIMM, use tw fingers t hld the DIMM alng the side edges. T seat the DIMM, use tw fingers t apply gentle pressure alng the tp f the DIMM. Fr mre infrmatin, see the HP website ( &jumpid=reg_R1002_USEN). Hard drive guidelines SAS and SATA hard drive guidelines When adding hard drives t the server, bserve the fllwing general guidelines: The system autmatically sets all drive numbers. If nly ne hard drive is used, install it in the bay with the lwest drive number. Drives must be the same capacity t prvide the greatest strage space efficiency when drives are gruped tgether int the same drive array. Drives in the same lgical vlume must be f the same type: ACU des nt supprt mixing SAS and SATA drives in the same lgical vlume. ACU des nt supprt mixing traditinal drives and slid state drives (SSD) in the same lgical vlume. SCSI hard drive guidelines Each SCSI drive must have a unique ID. Cmmn prblem reslutin 19

20 The system autmatically sets all SCSI IDs. If nly ne SCSI hard drive is used, install it in the bay with the lwest number. Drives must be the same capacity t prvide the greatest strage space efficiency when drives are gruped tgether int the same drive array. Hard drive LED cmbinatins Ht-plug SCSI hard drive LED cmbinatins Activity LED (1) On, ff, r flashing On, ff, r flashing On r flashing Online LED (2) Fault LED (3) Interpretatin On r ff Flashing A predictive failure alert has been received fr this drive. Replace the drive as sn as pssible. On Off The drive is nline and is cnfigured as part f an array. If the array is cnfigured fr fault tlerance and all ther drives in the array are nline, and a predictive failure alert is received r a drive capacity upgrade is in prgress, yu may replace the drive nline. Flashing Off D nt remve the drive. Remving a drive may terminate the current peratin and cause data lss. The drive is rebuilding r underging capacity expansin. On Off Off D nt remve the drive. The drive is being accessed, but (1) it is nt cnfigured as part f an array; (2) it is a replacement drive and rebuild has nt yet started; r (3) it is spinning up during the POST sequence. Flashing Flashing Flashing D nt remve the drive. Remving a drive may cause data lss in nn-fault-tlerant cnfiguratins. One r mre f the fllwing cnditins may exist: The drive is part f an array being selected by an array cnfiguratin utility Drive Identificatin has been selected in HP SIM The drive firmware is being updated Off Off On The drive has been placed ffline due t hard disk drive failure r subsystem cmmunicatin failure. Yu may need t replace the drive. Off Off Off One r mre f the fllwing cnditins may exist: The drive is nt cnfigured as part f an array The drive is cnfigured as part f an array, but it is a replacement drive that is nt being accessed r being rebuilt yet The drive is cnfigured as an nline spare If the drive is cnnected t an array cntrller, yu may replace the drive nline. SAS and SATA hard drive LED cmbinatins NOTE: Predictive failure alerts can ccur nly when the server is cnnected t a Smart Array cntrller. Cmmn prblem reslutin 20

21 Online/activity LED (green) Fault/UID LED (amber/blue) On, ff, r flashing Alternating amber and blue On, ff, r flashing Steadily blue On Amber, flashing regularly (1 Hz) Interpretatin The drive has failed, r a predictive failure alert has been received fr this drive; it als has been selected by a management applicatin. The drive is perating nrmally, and it has been selected by a management applicatin. A predictive failure alert has been received fr this drive. Replace the drive as sn as pssible. On Off The drive is nline, but it is nt active currently. Flashing regularly (1 Hz) Amber, flashing regularly (1 Hz) D nt remve the drive. Remving a drive may terminate the current peratin and cause data lss. The drive is part f an array that is underging capacity expansin r stripe migratin, but a predictive failure alert has been received fr this drive. T minimize the risk f data lss, d nt replace the drive until the expansin r migratin is cmplete. Flashing regularly (1 Hz) Off Flashing irregularly Amber, flashing regularly (1 Hz) Flashing irregularly Off D nt remve the drive. Remving a drive may terminate the current peratin and cause data lss. The drive is rebuilding, erasing, r it is part f an array that is underging capacity expansin r stripe migratin. The drive is active, but a predictive failure alert has been received fr this drive. Replace the drive as sn as pssible. The drive is active, and it is perating nrmally. Off Steadily amber A critical fault cnditin has been identified fr this drive, and the cntrller has placed it ffline. Replace the drive as sn as pssible. Off Amber, flashing regularly (1 Hz) A predictive failure alert has been received fr this drive. Replace the drive as sn as pssible. Off Off The drive is ffline, a spare, r nt cnfigured as part f an array. Server updates with an HP Trusted Platfrm Mdule and BitLcker enabled When a TPM is installed and enabled in RBSU, and when the Micrsft Windws BitLcker Drive Encryptin feature is enabled, always disable BitLcker befre perfrming any f the fllwing prcedures: Restarting the cmputer fr maintenance withut a PIN r startup key Updating firmware (n page 82) Upgrading critical early bt cmpnents Upgrading the system bard t replace r remve the TPM Disabling r clearing the TPM Mving a BitLcker -prtected drive t anther server Adding an ptinal PCI device, such as a strage cntrller r netwrk adapter Cmmn prblem reslutin 21

22 Diagnstic flwcharts Trubleshting flwcharts T effectively trublesht a prblem, HP recmmends that yu start with the first flwchart in this sectin, "Start diagnsis flwchart (n page 24)," and fllw the apprpriate diagnstic path. If the ther flwcharts d nt prvide a trubleshting slutin, fllw the diagnstic steps in "General diagnsis flwchart (n page 24)." The General diagnsis flwchart is a generic trubleshting prcess t be used when the prblem is nt server-specific r is nt easily categrized int the ther flwcharts. The available flwcharts include: Start diagnsis flwchart (n page 24) General diagnsis flwchart (n page 24) Pwer-n prblems Server pwer-n prblems flwchart (n page 26) p-class server blade pwer-n prblems flwchart (n page 28) c-class server blade pwer-n prblems flwchart (n page 28) POST prblems flwchart (n page 30) Server and p-class server blade POST prblems flwchart (n page 31) c-class server blade POST prblems flwchart (n page 32) Operating system bt prblems flwchart (n page 32) Server fault indicatins flwchart Server and p-class server blade fault indicatins flwchart (n page 34) c-class server blade fault indicatins flwchart (n page 36) Trubleshting flwchart reference websites Each flwchart cntains references t external websites. The fllwing websites crrespnd t the numbered websites in each flwchart: 1. HP Technical Supprt ( Select yur cuntry and then fllw the instructins t lcate sftware, firmware, and drivers. 2. HP PrLiant maintenance and service guides: Business Supprt Center ( Select Manuals. Under Servers, select PrLiant and tc series servers. Select the prduct, and then lcate the link fr the maintenance and service guide. HP BladeSystem p-class Supprt and Dcuments ( Under Prduct supprt, select the prduct. Select Manuals (guides, supplements, addendums, etc). Under Service and maintenance infrmatin, lcate the link fr the maintenance and service guide. Diagnstic flwcharts 22

23 HP BladeSystem c-class Technical Dcumentatin ( Select Supprt, Drivers and Manuals, and then select the prduct. Select Manuals, and then lcate the link fr the maintenance and service guide. 3. HP BladeSystem p-class Supprt and Dcuments ( T lcate the HP BladeSystem p-class System Maintenance and Service Guide, select the prduct. Select Manuals (guides, supplements, addendums, etc). Under Service and maintenance infrmatin, lcate the link fr the dcument. 4. HP BladeSystem Pwer Sizer ( Use the Pwer Sizer t plan yur pwer infrastructure and meet the needs f an HP BladeSystem slutin. 5. Remte management ( T lcate the Integrated Lights-Out User Guide, select the prduct, and then select Supprt & Dcuments. Select Manuals and lcate the link t the dcument. 6. SmartStart Supprt and Dcuments ( In the User guides sectin, lcate the link fr the HP ROM-Based Setup Utility User Guide. 7. System Management Hmepage ( Access cnslidated system management infrmatin. Diagnstic flwcharts 23

24 Start diagnsis flwchart Use the fllwing flwchart t start the diagnstic prcess. General diagnsis flwchart Diagnstic flwcharts 24

25 The General diagnsis flwchart prvides a generic apprach t trubleshting. If yu are unsure f the prblem, r if the ther flwcharts d nt fix the prblem, use the fllwing flwchart. Diagnstic flwcharts 25

26 Pwer-n prblems flwchart Server pwer-n prblems flwchart Sme servers have an internal health LED and an external health LED, while ther servers have a single system health LED. The system health LED prvides the same functinality as the tw separate internal and external health LEDs. Depending n the mdel, the internal health LED and external health LED may either appear slid r they may flash. Bth cnditins represent the same symptm. Fr the lcatin f server LEDs and infrmatin n their statuses, see the server dcumentatin n the HP website ( Symptms: The server des nt pwer n. The system pwer LED is ff r amber. The external health LED is red, flashing red, amber, r flashing amber. The internal health LED is red, flashing red, amber, r flashing amber. The system health LED is red, flashing red, amber, r flashing amber. Pssible causes: Imprperly seated r faulty pwer supply Lse r faulty pwer crd Pwer surce prblem Imprperly seated cmpnent r interlck prblem Diagnstic flwcharts 26

27 Diagnstic flwcharts 27

28 p-class server blade pwer-n prblems flwchart c-class server blade pwer-n prblems flwchart Fr the lcatin f server LEDs and infrmatin n their statuses, see the server dcumentatin n the HP website ( Diagnstic flwcharts 28

29 Symptms: The server des nt pwer n. The system pwer LED is ff r amber. The health LED is red r amber. Pssible causes: Imprperly seated r faulty pwer supply Lse r faulty pwer crd Pwer surce prblem Imprperly seated cmpnent r interlck prblem Diagnstic flwcharts 29

30 POST prblems flwchart Symptms: Server des nt cmplete POST NOTE: The server has cmpleted POST when the system attempts t access the bt device. Server cmpletes POST with errrs Pssible prblems: Imprperly seated r faulty internal cmpnent Faulty KVM device Faulty vide device Diagnstic flwcharts 30

31 Server and p-class server blade POST prblems flwchart Diagnstic flwcharts 31

32 c-class server blade POST prblems flwchart Operating system bt prblems flwchart Symptms: Server des nt bt a previusly installed OS Server des nt bt SmartStart Pssible causes: Crrupted OS Hard drive subsystem prblem Diagnstic flwcharts 32

33 Incrrect bt rder setting in RBSU There are tw ways t use SmartStart when diagnsing OS bt prblems n a server blade: Use ilo t remtely attach virtual devices t munt the SmartStart CD nt the server blade. Use a lcal I/O cable and drive t cnnect t the server blade, and then restart the server blade. Diagnstic flwcharts 33

34 Server fault indicatins flwchart Symptms: Server bts, but a fault event is reprted by Insight Management Agents Server bts, but the internal health LED, external health LED, r cmpnent health LED is red r amber Pssible causes: NOTE: Fr the lcatin f server LEDs and infrmatin n their statuses, refer t the server dcumentatin. Imprperly seated r faulty internal r external cmpnent Unsupprted cmpnent installed Redundancy failure System vertemperature cnditin Server and p-class server blade fault indicatins flwchart Sme servers have an internal health LED and an external health LED, while ther servers have a single system health LED. The system health LED prvides the same functinality as the tw separate internal and external health LEDs. Depending n the mdel, the internal health LED and external health LED may either appear slid r they may flash. Bth cnditins represent the same symptm. Diagnstic flwcharts 34

35 Fr the lcatin f server LEDs and infrmatin n their statuses, see the server dcumentatin n the HP website ( Diagnstic flwcharts 35

36 c-class server blade fault indicatins flwchart Diagnstic flwcharts 36

37 Hardware prblems Prcedures fr all PrLiant servers The prcedures in this sectin are cmprehensive and include steps abut r references t hardware features that may nt be supprted by the server yu are trubleshting. CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. Pwer prblems Pwer surce prblems 1. Press the Pwer On/Standby buttn t be sure it is n. If the server has a Pwer On/Standby buttn that returns t its riginal psitin after being pressed, be sure yu press the switch firmly. 2. Plug anther device int the grunded pwer utlet t be sure the utlet wrks. Als, be sure the pwer surce meets applicable standards. 3. Replace the pwer crd with a knwn functinal pwer crd t be sure it is nt faulty. 4. Replace the pwer strip with a knwn functinal pwer strip t be sure it is nt faulty. 5. Have a qualified electrician check the line vltage t be sure it meets the required specificatins. 6. Be sure the prper circuit breaker is in the On psitin. 7. If Enclsure Dynamic Pwer Capping r Enclsure Pwer Limit is enabled n supprted servers, be sure there is sufficient pwer allcatin t supprt the server. Fr mre infrmatin, see the fllwing dcuments: The HP Pwer Capping and HP Dynamic Pwer Capping fr PrLiant servers technlgy brief n the HP website ( df) The HP BladeSystem Onbard Administratr User Guide n the HP website ( 8. Be sure n lse cnnectins exist ("Lse cnnectins" n page 18). Pwer supply prblems 1. Be sure n lse cnnectins exist ("Lse cnnectins" n page 18). Hardware prblems 37

38 2. If the pwer supplies have LEDs, be sure they indicate that each pwer supply is wrking prperly. If the LEDs indicate a prblem with a pwer supply, replace the pwer supply. Fr mre infrmatin, see the server dcumentatin n the HP website ( 3. Be sure the system has enugh pwer, particularly if yu recently added hardware, such as hard drives. Additinal pwer supplies may be required. Check the system infrmatin frm the IML. Fr prduct-specific infrmatin, see the server dcumentatin n the HP website ( Fr mre infrmatin, see the HP Pwer Advisr n the HP website ( 4. If running a redundant cnfiguratin, be sure that all f the pwer supplies in the system are the same. Fr a list f supprted pwer supplies, see the server dcumentatin n the HP website ( System pen circuits and shrt circuits CAUTION: D nt perate the server fr lng perids with the access panel pen r remved. Operating the server in this manner results in imprper airflw and imprper cling that can lead t thermal damage. 1. Check the server LEDs t see if any statuses indicate the surce f the prblem. Fr LED infrmatin, refer t the server dcumentatin. 2. Remve all pwer surces t the server. 3. Be sure n lse cnnectins (n page 18) exist in the area. 4. Be sure each cmpnent in the area is wrking. Refer t the sectin fr each cmpnent in this guide. If yu cannt determine the prblem by checking the specific area, perfrm each f the fllwing actins. Restart the server after each actin t see if the prblem has been crrected. Reseat all I/O expansin bards. Be sure n lse cnnectins (n page 18) exist in the rest f the server, particularly with the cables that cnnect t the system bard. Be sure n freign material exists, such as screws, bits, r slt bracket blanks, that may be shrt circuiting cmpnents. UPS prblems UPS is nt wrking prperly 1. Be sure the UPS batteries are charged t the prper level fr peratin. See the UPS dcumentatin fr details. 2. Be sure the UPS pwer switch is in the On psitin. See the UPS dcumentatin fr the lcatin f the switch. 3. Be sure the UPS sftware is updated t the latest versin. Use the Pwer Management sftware lcated n the Pwer Management CD. Hardware prblems 38

39 4. Be sure the pwer crd is the crrect type fr the UPS and the cuntry in which the server is lcated. See the UPS reference guide fr specificatins. 5. Be sure the line crd is cnnected. 6. Be sure each circuit breaker is in the On psitin, r replace the fuse if needed. If this ccurs repeatedly, cntact an authrized service prvider. 7. Check the UPS LEDs t be sure a battery r site wiring prblem has nt ccurred. See the UPS dcumentatin. 8. If the UPS sleep mde is initiated, disable sleep mde fr prper peratin. The UPS sleep mde can be turned ff thrugh the cnfiguratin mde n the frnt panel. 9. Change the battery t be sure damage was nt caused by excessive heat, particularly if a recent air cnditining utage has ccurred. NOTE: The ptimal perating temperature fr UPS batteries is 25 C (77 F). Fr apprximately every 8 C t 10 C (16 F t 18 F) average increase in ambient temperature abve the ptimal temperature, battery life is reduced by 50 percent. Lw battery warning is displayed 1. Plug the UPS int an AC grunded utlet fr at least 24 hurs t charge the batteries, and then test the batteries. Replace the batteries if necessary. 2. Be sure the alarm is set apprpriately by changing the amunt f time given befre a lw battery warning. Refer t the UPS dcumentatin fr instructins. One r mre LEDs n the UPS is red Refer t the UPS dcumentatin fr instructins regarding the specific LED t determine the cause f the errr. General hardware prblems Prblems with new hardware 1. Be sure the hardware being installed is a supprted ptin n the server. Fr infrmatin n supprted hardware, see the server dcumentatin. If necessary, remve unsupprted hardware. 2. T be sure the prblem is nt caused by a change t the hardware release, see the release ntes included with the hardware. If n dcumentatin is available, see the HP supprt website ( 3. Be sure the new hardware is installed prperly. T be sure all requirements are met, see the device, server, and OS dcumentatin. Cmmn prblems include: Incmplete ppulatin f a memry bank Installatin f a prcessr withut a crrespnding PPM Hardware prblems 39

40 Installatin f a SCSI device withut terminatin r withut prper ID settings Setting f an IDE device t Primary/Secndary when the ther device is set t CS Cnnectin f the data cable, but nt the pwer cable, f a new device 4. Be sure n memry, I/O, r interrupt cnflicts exist. 5. Be sure n lse cnnectins (n page 18) exist. 6. Be sure all cables are cnnected t the crrect lcatins and are the crrect lengths. Fr mre infrmatin, see the server dcumentatin. 7. Be sure ther cmpnents were nt accidentally unseated during the installatin f the new hardware cmpnent. 8. Be sure all necessary sftware updates, such as device drivers, ROM updates, and patches, are installed and current, and the crrect versin fr the hardware is installed. Fr example, if yu are using a Smart Array cntrller, yu need the latest Smart Array Cntrller device driver. Uninstall any incrrect drivers befre installing the crrect drivers. If the "Unsupprted prcessr detected" message is displayed, update the system ROM t supprt the installed prcessr. Fr mre infrmatin, see "Unsupprted prcessr stepping with Intel prcessrs (n page 85)." 9. After installing r replacing bards r ther ptins, run RBSU t be sure all system cmpnents recgnize the changes. If yu d nt run the utility, yu may receive a POST errr message indicating a cnfiguratin errr. a. Check the settings in RBSU. b. Save and exit the utility. c. Restart the server. Fr mre infrmatin n RBSU, see the HP ROM-Based Setup Utility User Guide n the Dcumentatin CD r the HP website ( 10. Be sure all switch settings are set crrectly. Fr additinal infrmatin abut required switch settings, see the labels lcated n the inside f the server access panel r the server dcumentatin. 11. Be sure all bards are prperly installed in the server. 12. T see if the utility recgnizes and tests the device, run HP Insight Diagnstics (n page 75). 13. Uninstall the new hardware. Unknwn prblem 1. Pwer dwn and discnnect pwer t the server. 2. Fllwing the guidelines and cautinary infrmatin in the server dcumentatin, reduce the server t the minimum hardware cnfiguratin by remving all cards r devices that are nt necessary t start the server. Keep the mnitr cnnected t view the server startup prcess. Befre cmpleting this step, see "Breaking the server dwn t the minimum hardware cnfiguratin (n page 16)." 3. Recnnect pwer, and then pwer n the system. If the vide des nt wrk, see "Vide prblems (n page 53)." Hardware prblems 40

41 CAUTION: Only authrized technicians trained by HP shuld attempt t remve the system bard. If yu believe the system bard requires replacement, cntact HP Technical Supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185) befre prceeding. CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. If the system fails in this minimum cnfiguratin, ne f the primary cmpnents has failed. If yu have already verified that the prcessr, PPM, pwer supply, and memry are wrking befre getting t this pint, replace the system bard. If nt, be sure each f thse cmpnents is wrking. If the system bts and vide is wrking, add each cmpnent back t the server ne at a time, restarting the server after each cmpnent is added t determine if that cmpnent is the cause f the prblem. When adding each cmpnent back t the server, be sure t discnnect pwer t the server and fllw the guidelines and cautinary infrmatin in the server dcumentatin. Third-party device prblems 1. Refer t the server and perating system dcumentatin t be sure the server and perating system supprt the device. 2. Be sure the latest device drivers ("Drivers" n page 77) are installed. 3. Refer t the device dcumentatin t be sure the device is prperly installed. Fr example, a third-party PCI r PCI-X bard may be required t be installed n the primary PCI r PCI-X bus, respectively. Testing the device 1. Uninstall the device. If the server wrks with the device remved and uninstalled, a prblem exists with the device, the server des nt supprt the device, r a cnflict exists with anther device. 2. If the device is the nly device n a bus, be sure the bus wrks by installing a different device n the bus. 3. Restarting the server each time t determine if the device is wrking, mve the device: a. T a different slt n the same bus (nt applicable fr PCI Express) b. T a PCI, PCI-X, r PCI Express slt n a different bus c. T the same slt in anther wrking server f the same r similar design If the bard wrks in any f these slts, either the riginal slt is bad r the bard was nt prperly seated. Reinsert the bard int the riginal slt t verify. 4. If yu are testing a bard (r a device that cnnects t a bard): a. Test the bard with all ther bards remved. b. Test the server with nly that bard remved. Hardware prblems 41

42 CAUTION: Clearing NVRAM deletes the cnfiguratin infrmatin. Refer t the server dcumentatin fr cmplete instructins befre perfrming this peratin r data lss culd ccur. 5. Clearing NVRAM can reslve varius prblems. Clear the NVRAM, but d nt use the backup.sci file if prmpted. Have available any.cfg,.ovl, r.pcf files that are required. Internal system prblems Battery pack prblems The battery stps charging r begins t swell The batteries in BBWC battery packs are a cnsumable material. After 3 years f service, batteries may nt prvide predictable data retentin times. If a battery fails cmpletely, the HP Smart Array cntrller detects this cnditin and autmatically restricts write cache functins t prtect user data. T help ensure uninterrupted perfrmance levels, HP recmmends replacing battery packs at 3-year intervals. In NiMH batteries, the charging and discharging prcesses create and recmbine inert gases, which can cause the buttn cell t swell in size by as much as 20%. Battery packs are designed t stp charging befre excess swelling ccurs. Hwever, if excess swelling des ccur, a pressure mechanism within the buttn cell releases these nn-txic, nn-crrsive gases befre the cell incurs physical damage. If this pressure release ccurs, the battery n lnger charges prperly, and the strage slutin reprts a failed battery. CD-ROM and DVD drive prblems System des nt bt frm the drive 1. Be sure the drive bt rder in RBSU is set s that the server bts frm the CD-ROM drive first. 2. If the CD-ROM drive jumpers are set t CS (the factry default), be sure the CD-ROM drive is installed as device 0 n the cable s that it is in psitin fr the server t bt frm the drive. 3. Be sure n lse cnnectins (n page 18) exist. 4. Be sure the media frm which yu are attempting t bt is nt damaged and is a btable CD. 5. If attempting t bt frm a USB CD-ROM drive: Refer t the perating system and server dcumentatin t be sure bth supprt bting frm a USB CD-ROM drive. Be sure legacy supprt fr a USB CD-ROM drive is enabled in RBSU. Data read frm the drive is incnsistent, r drive cannt read data 1. Clean the drive and media. 2. If a paper r plastic label has been applied t the surface f the CD r DVD in use, remve the label and any adhesive residue. Hardware prblems 42

43 3. Be sure the inserted CD r DVD frmat is valid fr the drive. Fr example, be sure yu are nt inserting a DVD int a drive that nly supprts CDs. Drive is nt detected 1. Be sure n lse cnnectins (n page 18) exist. 2. Refer t the drive dcumentatin t be sure cables are cnnected as required. 3. Be sure the cables are wrking prperly. Replace with knwn functinal cables t test whether the riginal cables were faulty. 4. Be sure the crrect, current driver is installed. Diskette drive prblems Diskette drive light stays n 1. Be sure n lse cnnectins (n page 18) exist. 2. Be sure the diskette is nt damaged. Run the diskette utility n the diskette (CHKDSK n sme systems). 3. Be sure the diskette is prperly inserted. Remve the diskette and reinsert crrectly int the drive. 4. Be sure the diskette drive is cabled prperly. Refer t the server dcumentatin. A prblem has ccurred with a diskette transactin Be sure the directry structure n the diskette is nt bad. Run the diskette utility t check fr fragmentatin (CHKDSK n sme systems). Diskette drive cannt read a diskette 1. If the diskette is nt frmatted, frmat the diskette. 2. Check the type f drive yu are using and be sure yu are using the crrect diskette type. Drive is nt fund Be sure n lse cnnectins (n page 18) exist with the drive. Nn-system disk message is displayed 1. Remve the nn-system diskette frm the drive. 2. Check fr and discnnect any nn-btable USB devices. Diskette drive cannt write t a diskette 1. If the diskette is nt frmatted, frmat the diskette. Hardware prblems 43

44 2. Be sure the diskette is nt write prtected. If it is, use anther diskette r remve the write prtectin. 3. Be sure yu are attempting t write t the prper drive by checking the drive letter in the path statement. 4. Be sure enugh space is available n the diskette. Drive prblems (hard drives and slid state drives) HP SIM reprts a drive fault n a hard drive managed by an HP Smart Array cntrller If the drive fault LED is illuminated, see the drive LED cmbinatin tables in "Hard drive LED cmbinatins (n page 20)." If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service guide. If the drive fault LED is nt flashing and the perating system supprts HP Insight Diagnstics, versin 7.40 r later ("HP Insight Diagnstics" n page 75), perfrm the fllwing: a. Run the Smart Array SCSI Diagnsis feature (n page 75). b. Perfrm the actins recmmended by the diagnsis reprt. c. If the issue is still present, run the apprpriate array diagnstic sftware (n page 76). Fr array diagnstic sftware reprt analysis, cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). If the drive fault LED is nt flashing and the perating system des nt supprt HP Insight Diagnstics, versin 7.40 r later ("HP Insight Diagnstics" n page 75), insert the SmartStart CD and run the apprpriate array diagnstic sftware (n page 76). Fr array diagnstic sftware reprt analysis, cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). The fault LED is illuminated n a hard drive managed by an HP Smart Array cntrller If the drive fault LED is illuminated, see the drive LED cmbinatin tables in "Hard drive LED cmbinatins (n page 20)." If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service guide. If the drive fault LED is nt flashing and the perating system supprts HP Insight Diagnstics, versin 7.40 r later ("HP Insight Diagnstics" n page 75), perfrm the fllwing: a. Run the Smart Array SCSI Diagnsis feature (n page 75). b. Perfrm the actins recmmended by the diagnsis reprt. c. If the issue is still present, run the apprpriate array diagnstic sftware (n page 76). Fr array diagnstic sftware reprt analysis, cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). If the drive fault LED is nt flashing and the perating system des nt supprt HP Insight Diagnstics, versin 7.40 r later ("HP Insight Diagnstics" n page 75), insert the SmartStart CD and run the apprpriate array diagnstic sftware (n page 76). Fr array diagnstic sftware reprt analysis, Hardware prblems 44

45 cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). System cmpletes POST but drive fails 1. Be sure n lse cnnectins (n page 18) exist. 2. Be sure n device cnflict exists. 3. Be sure the hard drive is cabled prperly and terminated if necessary. 4. Be sure the hard drive data cable is wrking by replacing it with a knwn functinal cable. 5. Be sure the access panel is installed prperly when the server is perating. Drives may verheat and cause sluggish respnse r drive failure. 6. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. 7. Run RBSU ("HP ROM-Based Setup Utility" n page 67) t verify that the bt cntrller rder is set prperly. N hard drives are recgnized 1. Be sure n pwer prblems (n page 37) exist. 2. Check fr lse cnnectins (n page 18). 3. Be sure that the cntrller supprts the hard drives being installed. 4. Be sure the cntrller has the mst recent firmware. 5. If the cntrller supprts license keys and the cnfiguratin is dual dmain, be sure the license key is installed. Hard drive is nt recgnized by the server 1. Check the hard drive LEDs t be sure they indicate nrmal functin. Fr infrmatin n hard drive LEDs, see hard drive LED cmbinatins (n page 20). Fr server-specific hard drive LED infrmatin, see the server dcumentatin r the HP website ( 2. Be sure n lse cnnectins (n page 18) exist. 3. Be sure the crrect drive cntrller drivers are installed. 4. Be sure the hard drive is cnfigured prperly: a. T determine the prper cnfiguratin, see the hard drive dcumentatin. b. Remve the hard drive and be sure the cnfiguratin jumpers are set prperly. c. Fr a nn-ht-plug hard drive, be sure a cnflict des nt exist with anther hard drive. Check fr SCSI ID cnflicts. d. When using an array cntrller, be sure the hard drive is cnfigured in an array. Run ACU. Hardware prblems 45

46 A new drive is nt recgnized 1. Be sure the drive is supprted. T determine drive supprt, see the server dcumentatin r the HP website ( 2. Be sure the drive bay is nt defective by installing the hard drive in anther bay. 3. Run HP Insight Diagnstics (n page 75). Then, replace failed cmpnents as indicated. 4. When the drive is a replacement drive n an array cntrller, be sure that the drive is the same type and f the same r larger capacity than the riginal drive. Data is inaccessible 1. Be sure the files are nt crrupt. Run the repair utility fr the perating system. 2. Be sure n viruses exist n the server. Run a current versin f a virus scan utility. 3. When a TPM is installed and is being used with BitLcker, be sure the TPM is enabled in RBSU ("HP ROM-Based Setup Utility" n page 67). See the TPM replacement recvery prcedure in the perating system dcumentatin. 4. When migrating encrypted data t a new server, be sure t fllw the recvery prcedures in the perating system dcumentatin. Server respnse time is slwer than usual 1. Be sure the hard drive is nt full. If needed, increase the amunt f free space n the hard drive. HP recmmends that hard drives have a minimum f 15 percent free space. 2. Review infrmatin abut the perating system encryptin technlgy, which can cause a decrease in server perfrmance. Fr mre infrmatin, see the perating system dcumentatin. SD card prblems System des nt bt frm the drive 1. Be sure the drive bt rder in RBSU is set s that the server bts frm the SD card. 2. Reseat the SD card. USB drive key prblems System des nt bt frm the drive 1. Be sure that USB is enabled in RBSU. 2. Be sure the drive bt rder in RBSU is set s that the server bts frm the USB drive key. 3. Reseat the USB drive key. Hardware prblems 46

47 Fan prblems General fan prblems are ccurring 1. Be sure the fans are prperly seated and wrking. a. Fllw the prcedures and warnings in the server dcumentatin fr remving the access panels and accessing and replacing fans. b. Unseat, and then reseat, each fan accrding t the prper prcedures. c. Replace the access panels, and then attempt t restart the server. 2. Be sure the fan cnfiguratin meets the functinal requirements f the server. Refer t the server dcumentatin. 3. Be sure n ventilatin prblems exist. If yu have been perating the server fr an extended perid f time with the access panel remved, airflw may have been impeded, causing thermal damage t cmpnents. Refer t the server dcumentatin fr further requirements. 4. Be sure n POST errr messages ("POST errr messages and beep cdes" n page 121) are displayed while bting the server that indicate temperature vilatin r fan failure infrmatin. Refer t the server dcumentatin fr the temperature requirements fr the server. 5. Access the IML t see if any event list errr messages (n page 171) relating t fans are listed. 6. Replace any required nn-functining fans and restart the server. Refer t the server dcumentatin fr specificatins n fan requirements. 7. Be sure all fan slts have fans r blanks installed. Refer t the server dcumentatin fr requirements. 8. Verify the fan airflw path is nt blcked by cables r ther material. Ht-plug fan prblems are ccurring 1. Check the LEDs t be sure the ht-plug fans are wrking. Refer t the server dcumentatin fr LED infrmatin. NOTE: Fr servers with redundant fans, backup fans may spin up peridically t test functinality. This is part f nrmal redundant fan peratin. 2. Be sure n POST errr messages ("POST errr messages and beep cdes" n page 121) are displayed. 3. Be sure ht-plug fan requirements are being met. Refer t the server dcumentatin. All fans in an HP BladeSystem c-class enclsure are perating at a high speed...while fans in the ther enclsures are perating at nrmal speed. If all fan LEDs are slid green, but the fans in this enclsure are perating at a higher speed than nrmal, then access mre infrmatin frm the Onbard Administratr r ilo 3. Hardware prblems 47

48 All fans in an HP PrLiant G6 server are nt spinning r are nt spinning at the same speed Fr all servers, access the IML. If n errr messages are listed, then the fans are perating as designed. If an errr message is listed in the IML, then perfrm the suggested prcedure t crrect the errr. Fr all server blades, access mre infrmatin frm the Onbard Administratr r ilo 3. HP Trusted Platfrm Mdule prblems If the TPM fails and is n lnger detected by RBSU, request a new system bard and TPM bard frm an HP authrized service prvider ("Cntacting HP technical supprt r an authrized reseller" n page 185). CAUTION: Any attempt t remve an installed TPM frm the system bard breaks r disfigures the TPM security rivet. Upn lcating a brken r disfigured rivet n an installed TPM, administratrs shuld cnsider the system cmprmised and take apprpriate measures t ensure the integrity f the system data. When installing r replacing a TPM, bserve the fllwing guidelines: D nt remve an installed TPM. Once installed, the TPM becmes a permanent part f the system bard. When installing r replacing hardware, HP service prviders cannt enable the TPM r the encryptin technlgy. Fr security reasns, nly the custmer can enable these features. When returning a system bard fr service replacement, d nt remve the TPM frm the system bard. When requested, HP Service prvides a TPM with the spare system bard. Any attempt t remve an installed TPM frm the system bard breaks r disfigures the TPM security rivet. Upn lcating a brken r disfigured rivet n an installed TPM, administratrs shuld cnsider the system cmprmised and take apprpriate measures t ensure the integrity f the system data. When using BitLcker, always retain the recvery key/passwrd. The recvery key/passwrd is required t enter Recvery Mde after BitLcker detects a pssible cmprmise f system integrity. HP is nt liable fr blcked data access caused by imprper TPM use. Fr perating instructins, see the encryptin technlgy feature dcumentatin prvided by the perating system. Memry prblems General memry prblems are ccurring Islate and minimize the memry cnfiguratin. Use care when handling DIMMs ("DIMM handling guidelines" n page 19). Be sure the memry meets the server requirements and is installed as required by the server. Sme servers may require that memry banks be ppulated fully r that all memry within a memry bank must be the same size, type, and speed. T determine if the memry is installed prperly, see the server dcumentatin. Check any server LEDs that crrespnd t memry slts. Hardware prblems 48

49 If yu are unsure which DIMM has failed, test each bank f DIMMs by remving all ther DIMMs. Then, islate the failed DIMM by switching each DIMM in a bank with a knwn wrking DIMM. Remve any third-party memry. T test the memry, run HP Insight Diagnstics (n page 75). Server is ut f memry 1. Be sure the memry is cnfigured prperly. Refer t the applicatin dcumentatin t determine the memry cnfiguratin requirements. 2. Be sure n perating system errrs are indicated. 3. Be sure a memry cunt errr ("Memry cunt errr exists" n page 49) did nt ccur. Refer t the message displaying memry cunt during POST. Memry cunt errr exists Pssible Cause: The memry mdules are nt installed crrectly. 1. Be sure the memry mdules are supprted by the server. See the server dcumentatin. 2. Be sure the memry mdules have been installed crrectly in a supprted cnfiguratin. See the server dcumentatin. 3. Be sure the memry mdules are seated prperly ("DIMM handling guidelines" n page 19). 4. Be sure n perating system errrs are indicated. 5. Restart the server and check t see if the errr message is still displayed. 6. Run HP Insight Diagnstics (n page 75). Then, replace failed cmpnents as indicated. Server fails t recgnize existing memry 1. Reseat the memry. Use care when handling DIMMs ("DIMM handling guidelines" n page 19). 2. Be sure the memry is cnfigured prperly. See the server dcumentatin. 3. Be sure a memry cunt errr did nt ccur ("Memry cunt errr exists" n page 49). See the message displaying memry cunt during POST. Server fails t recgnize new memry 1. Be sure the memry is the crrect type fr the server and is installed accrding t the server requirements. See the server dcumentatin r HP website ( 2. Be sure yu have nt exceeded the memry limits f the server r perating system. See the server dcumentatin. 3. Be sure n Event List errr messages are displayed in the IML ("Integrated Management Lg" n page 76). 4. Be sure the memry is seated prperly ("DIMM handling guidelines" n page 19). 5. Be sure n cnflicts are ccurring with existing memry. Run the server setup utility. Hardware prblems 49

50 6. Test the memry by installing the memry int a knwn wrking server. Be sure the memry meets the requirements f the new server n which yu are testing the memry. 7. Replace the memry. See the server dcumentatin. Server fails t bt, all DIMM LEDs illuminate amber,......the health LED is blinking red, the system emits cntinuus beeps, and an entry is lgged t the Integrated Management Lg (IML) Pssible cause: The server is an HP PrLiant G6 server with 5500-series Xen prcessrs installed. The DIMMs are nt installed accrding t the server requirements. Be sure the memry is the crrect type fr the server and is installed accrding t the server requirements. D nt mix Unbuffered and Registered PC3 DIMMs. Ppulate DIMM slts fr a prcessr nly if the prcessr is installed. If Unbuffered DIMMs are installed, each channel supprts a maximum f tw DIMMs. If quad-rank DIMMs are installed fr a prcessr, a maximum f tw DIMMs can be installed n each channel fr that prcessr. If a channel cntains quad-rank DIMMs, the quad-rank DIMM must be installed first n that channel. Fr mre infrmatin, see the server dcumentatin n the HP website ( If the system is cnfigured with HP ilo 2 Firmware versin 1.75, the IML message reprts the fllwing message: Uncrrectable Memry Errr (Mdule Unknwn) This des NOT indicate a failed DIMM; this nly indicates a DIMM cnfiguratin errr. If the system is cnfigured with HP ilo 2 Firmware versin 1.77 r later, the IML message reprts the fllwing message: Memry Cnfiguratin Errr: System bt halted Fr mre infrmatin, see the server dcumentatin n the HP website ( PPM prblems If the PPMs are nt integrated n the system bard: CAUTION: D nt perate the server fr lng perids with the access panel pen r remved. Operating the server in this manner results in imprper airflw and imprper cling that can lead t thermal damage. 1. If applicable, check the PPM LEDs t identify if a PPM failure ccurred. Fr infrmatin n LEDs, refer t the server dcumentatin. 2. Reseat each PPM, and then restart the server. 3. If reseating the PPMs is nt effective, remve all but ne PPM, restart the server t see if the PPM is wrking, and then install each PPM individually, cycling pwer each time. Fllw the warnings and cautinary infrmatin in the server dcumentatin. Hardware prblems 50

51 Prcessr prblems 1. If applicable, check the prcessr LEDs t identify if a PPM failure ccurred. Fr LED infrmatin, see the server dcumentatin. 2. Be sure each prcessr is supprted by the server and is installed prperly. Fr prcessr requirements, see the server dcumentatin. 3. Be sure the server ROM is current. If an "unsupprted prcessr detected" message appears, see "Unsupprted prcessr stepping with Intel prcessrs (n page 85)." 4. Be sure yu are nt mixing prcessr stepping, cre speeds, r cache sizes if this is nt supprted n the server. Fr mre infrmatin, see the server dcumentatin. CAUTION: Remval f sme prcessrs and heatsinks require special cnsideratins fr replacement, while ther prcessrs and heatsinks are integrated and cannt be reused nce separated. Fr specific instructins fr the server yu are trubleshting, refer t prcessr infrmatin in the server user guide. CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. 5. If the server has nly ne prcessr installed, replace it with a knwn functinal prcessr. If the prblem is reslved after yu restart the server, the riginal prcessr failed. CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. 6. If the server has multiple prcessrs installed, test each prcessr: a. Remve all but ne prcessr frm the server. Replace each with a prcessr terminatr bard r blank, if applicable t the server. b. If the server includes PPMs that are nt integrated n the system bard, remve all PPMs frm the server except fr the PPM assciated with the remaining prcessr. c. Replace the remaining prcessr with a knwn functinal prcessr. If the prblem is reslved after yu restart the server, a fault exists with ne r mre f the riginal prcessrs. Install each prcessr and its assciated PPM (if applicable) ne by ne, restarting each time, t find the faulty prcessr r prcessrs. At each step, be sure the server supprts the prcessr cnfiguratins. Tape drive prblems The fllwing sectins include the mst cmmn tape drive issues. Actins are listed in the rder that they shuld be tried. If the issue is reslved, it is nt necessary t cmplete the remaining actins. All actins may nt apply t all tape drives. Fr detailed tape drive guided trubleshting infrmatin, see the HP website ( Hardware prblems 51

52 T dwnlad HP StrageWrks Library and Tape Tls, see the HP website ( Fr mre infrmatin abut cmmn tasks, see the HP website ( Stuck tape issue 1. Manually press the Eject buttn. Allw up t 10 minutes fr the tape t rewind and eject. 2. Perfrm a frced eject: a. Press and hld the Eject buttn fr at least 10 secnds. b. Allw up t 10 minutes fr the tape t rewind and eject. The green Ready LED shuld flash. 3. Pwer cycle the drive. Allw up t 10 minutes fr the drive t becme ready again. 4. Check fr cnflicts in backup sftware services. 5. Check the SCSI/HBA/Driver cnfiguratin f the drive. 6. Inspect media and cables, and discard any that are faulty r damaged. 7. Cntact HP supprt ("Cntacting HP technical supprt r an authrized reseller" n page 185). Read/write issue Backup issue 1. Run the Drive Assessment Test in HP StrageWrks Library and Tape Tls. CAUTION: Running the Drive Assessment Test verwrites the tape. If it is nt pssible t verwrite the tape, run the lgs-based Device Analysis Test instead. 2. Run the Media Assessment Test in HP StrageWrks Library and Tape Tls. This is a read-nly test. 1. Run the Drive Assessment Test in HP StrageWrks Library and Tape Tls. CAUTION: Running the Drive Assessment Test verwrites the tape. If it is nt pssible t verwrite the tape, run the lgs-based Device Analysis Test instead. 2. Check the backup lgs. 3. Verify that a supprted cnfiguratin is being used. 4. Check fr media damage: Incrrect label placement Brken, missing, r lse leader pin Damaged cartridge seam Usage in incrrect envirnment 5. Check fr sftware issues: a. Check the backup sftware. b. Check that virus scanning sftware is nt scheduled t run at the same time as the back-up. 6. Verify that a tape can be frmatted. Hardware prblems 52

53 Media issue 1. Verify that the crrect media part number is being used. 2. Pull a supprt ticket using HP StrageWrks Library and Tape Tls. Lk fr issues in the cartridge health sectin. Lk fr issues in the drive health sectin. 3. Run the Media Assessment Test in HP StrageWrks Library and Tape Tls. 4. Check fr media damage: Incrrect label placement Brken, missing, r lse leader pin Damaged cartridge seam Usage in incrrect envirnment 5. Check if the Tape Errr LED is flashing: a. Relad the suspect tape. If the Tape Errr LED stps flashing, the prblem has cleared. b. Lad a new r knwn gd tape. If the Tape Errr LED stps flashing, the prblem has cleared. c. Relad the suspect tape. If the Tape Errr LED flashes, discard the suspect media as faulty. 6. Discard any media that has been used at temperatures greater than 45 C (113ºF) r less than 5ºC (41ºF). Graphics and vide adapter prblems General graphics and vide adapter prblems are ccurring Use nly cards listed as a supprted ptin fr the server. Fr a cmplete list f supprted ptins, see the server dcumentatin n the HP website ( Be sure that the pwer supplies installed in the server prvide adequate pwer t supprt the server cnfiguratin. Sme high-pwer graphics adapters require specific cabling, fans, r auxiliary pwer. Fr mre infrmatin abut adapter pwer requirements, see the dcumentatin that ships with the graphics ptin r see the vendr website. Fr mre infrmatin abut server pwer capabilities, see the server dcumentatin n the HP website ( Be sure the adapter is seated prperly. External device prblems Vide prblems Screen is blank fr mre than 60 secnds after yu pwer up the server Hardware prblems 53

54 1. Be sure the mnitr pwer crd is plugged int a wrking grunded (earthed) AC utlet. 2. Pwer up the mnitr and be sure the mnitr light is n, indicating that the mnitr is receiving pwer. 3. Be sure the mnitr is cabled t the intended server r KVM cnnectin. 4. Be sure n lse cnnectins (n page 18) exist. Fr rack-munted servers, check the cables t the KVM switch and be sure the switch is crrectly set fr the server. Yu may need t cnnect the mnitr directly t the server t be sure the KVM switch has nt failed. Fr twer mdel servers, check the cable cnnectin frm the mnitr t the server, and then frm the server t the pwer utlet. 5. Press any key, r enter the passwrd, and wait a few mments fr the screen t activate t be sure the energy saver feature is nt in effect. 6. Be sure the vide driver is current. Fr driver requirements, see the third-party vide adapter dcumentatin. 7. Be sure a vide expansin bard has nt been added t replace nbard vide, making it seem like the vide is nt wrking. Discnnect the vide cable frm the nbard vide, and then recnnect it t the vide jack n the expansin bard. NOTE: All servers autmatically bypass nbard vide when a vide expansin bard is present. 8. Press any key, r enter the passwrd, and wait a few mments fr the screen t activate t be sure the pwer-n passwrd feature is nt in effect. Yu can als tell if the pwer-n passwrd is enabled if a key symbl is displayed n the screen when POST cmpletes. If yu d nt have access t the passwrd, yu must disable the pwer-n passwrd by using the Passwrd Disable switch n the system bard. See the server dcumentatin. 9. If the vide expansin bard is installed in a PCI ht-plug slt, be sure the slt has pwer by checking the pwer LED n the slt, if applicable. See the server dcumentatin. 10. Be sure the server and the OS supprt the vide expansin bard. Mnitr des nt functin prperly with energy saver features Be sure the mnitr supprts energy saver features, and if it des nt, disable the features. Vide clrs are wrng Be sure the 15-pin VGA cable is securely cnnected t the crrect VGA prt n the server and t the mnitr. Be sure the mnitr and any KVM switch are cmpatible with the VGA utput f the server. Slw-mving hrizntal lines are displayed Be sure magnetic field interference is nt ccurring. Mve the mnitr away frm ther mnitrs r pwer transfrmers. Hardware prblems 54

55 Muse and keybard prblems 1. Be sure n lse cnnectins (n page 18) exist. If a KVM switching device is in use, be sure the server is prperly cnnected t the switch. Fr rack-munted servers, check the cables t the switch bx and be sure the switch is crrectly set fr the server. Fr twer mdel servers, check the cable cnnectin frm the input device t the server. 2. If a KVM switching device is in use, be sure all cables and cnnectrs are the prper length and are supprted by the switch. Refer t the switch dcumentatin. 3. Be sure the current drivers fr the perating system are installed. 4. Be sure the device driver is nt crrupted by replacing the driver. 5. Restart the system and check whether the input device functins crrectly after the server restarts. 6. Replace the device with a knwn wrking equivalent device (anther similar muse r keybard). If the prblem still ccurs with the new muse r keybard, the cnnectr prt n the system I/O bard is defective. Replace the bard. If the prblem n lnger ccurs, the riginal input device is defective. Replace the device. 7. Be sure the keybard r muse is cnnected t the crrect prt. Determine whether the keybard lights flash at POST r the NumLck LED illuminates. If nt, change prt cnnectins. 8. Be sure the keybard r muse is clean. Audi prblems Be sure the server speaker is cnnected. Refer t the server dcumentatin. Printer prblems Printer des nt print 1. Be sure the printer is pwered up and nline. 2. Be sure n lse cnnectins (n page 18) exist. 3. Be sure the crrect printer drivers are installed. Printer utput is garbled Be sure the crrect printer drivers are installed. Hardware prblems 55

56 Cable prblems Drive errrs, retries, timeuts, and unwarranted drive failures when using an lder Mini SAS cable The Mini SAS cnnectr life expectancy is 250 cnnect/discnnect cycles (fr external, internal, and cable Mini SAS cnnectrs). If using an lder cable that culd be near the life expectancy, replace the Mini SAS cable. Lcal I/O cable prblems NOTE: The lcal I/O cable is used nly with HP PrLiant p-class server blades. If the lcal I/O cable des nt have ht-plug functinality, be sure yu are nt using a PS/2 keybard r muse. With a PS/2 keybard r muse, the lcal I/O cable cannt be cnnected as a ht-plug device. Cnnect the lcal I/O cable befre bting the server, r switch t USB devices (if supprted) t use the lcal I/O cable ht-plug functinality. Mdem prblems N dial tne exists 1. Be sure the cables are plugged in as specified in the mdem dcumentatin. 2. Cnnect a wrking telephne directly t the wall jack, and then test the line fr a dial tne. 3. If n dial tne is detected, the phne line is nt wrking. Cntact the lcal telephne cmpany and arrange t crrect the prblem. N respnse ccurs when yu type AT cmmands Recnfigure the COM prt address fr the mdem. 1. Be sure the cmmunicatins sftware is set t the COM prt t which the mdem is cnnected. 2. Check IRQ settings in the sftware and n the mdem t be sure n cnflict exists. 3. Type AT&F at the cmmand prmpt t reset the mdem t factry-default settings. 4. Be sure yu are in terminal mde and nt MS-DOS mde. 5. Refer t the HP website ( fr a cmplete list f AT cmmands. AT cmmands are nt visible Set the ech cmmand t On using the AT cmmand ATE. Data is displayed as garbled characters after the cnnectin is established 1. Be sure bth mdems have the same settings, including speed, data, parity, and stp bits. Hardware prblems 56

57 2. Be sure the sftware is set fr the crrect terminal emulatin. a. Recnfigure the sftware crrectly. b. Restart the server. c. Run the cmmunicatins sftware, checking settings and making crrectins where needed. d. Restart the server, and then reestablish the mdem cnnectin. Mdem des nt answer an incming call 1. Enable the aut-answer ptin in the cmmunicatins sftware. 2. Be sure an answering machine is nt answering the line befre the mdem is able t answer. a. Turn ff the answering machine. r Recnfigure the aut-answer ptin t respnd in fewer rings than the answering machine. b. Restart the server, and then reattempt the cnnectin. Mdem des nt cnnect t anther mdem 1. Be sure a dial tne exists. 2. Be sure the line is nt in use at anther extensin befre using it. 3. Be sure yu are dialing the crrect telephne number. 4. Be sure the mdem n the ther end is wrking. Mdem discnnects while nline 1. Be sure n lse cnnectins (n page 18) exist. 2. Be sure n line interference exists. Retry the cnnectin by dialing the number several times. If cnditins remain pr, cntact the telephne cmpany t have the line tested. 3. Be sure an incming call is nt breaking the cnnectin due t call waiting. Disable call waiting, and then reestablish the cnnectin. AT cmmand initializatin string is nt wrking Use the mst basic string pssible t perfrm the task. The default initializatin string is AT&F&C1&D2&K3. Cnnectin errrs are ccurring 1. Check the maximum baud rate fr the mdem t which yu are cnnecting, and then change the baud rate t match. 2. If the line yu are accessing requires errr cntrl t be turned ff, d s using the AT cmmand AT&Q6%C0. Hardware prblems 57

58 3. Be sure n line interference exists. Retry the cnnectin by dialing the number several times. If cnditins remain pr, cntact the telephne cmpany t have the line tested. 4. Be sure the mdem is current and cmpliant with CCITT and Bell standards. Replace with a supprted mdem if needed. Yu are unable t cnnect t an nline subscriptin service 1. If the line yu are accessing requires errr cntrl t be turned ff, d s using the AT cmmand AT&Q6%C0. 2. If the ISP yu are accessing requires access at a decreased baud rate, recnfigure the cmmunicatins sftware t crrect the cnnectin baud rate t match the ISP. 3. If this des nt wrk, frce a slwer baud rate (14400 baud) with the AT cmmand AT&Q6N0S37=11. Yu are unable t cnnect at 56 Kbps 1. Find ut the maximum baud rate at which the ISP cnnects, and change the settings t reflect this. Reattempt t cnnect at a lwer baud rate. 2. Be sure n line interference exists. Retry the cnnectin by dialing the number several times. If cnditins remain pr, cntact the telephne cmpany t have the line tested. Netwrk cntrller prblems Netwrk cntrller is installed but nt wrking 1. Check the netwrk cntrller LEDs t see if any statuses indicate the surce f the prblem. Fr LED infrmatin, refer t the netwrk cntrller dcumentatin. 2. Be sure n lse cnnectins (n page 18) exist. 3. Be sure the netwrk cable is wrking by replacing it with a knwn functinal cable. 4. Be sure a sftware prblem has nt caused the failure. Refer t the perating system dcumentatin fr guidelines n adding r replacing PCI Ht Plug devices, if applicable. 5. Be sure the server and perating system supprt the cntrller. Refer t the server and perating system dcumentatin. 6. Be sure the cntrller is enabled in RBSU. 7. Check the PCI Ht Plug pwer LED t be sure the PCI slt is receiving pwer, if applicable. 8. Be sure the server ROM is up t date. 9. Be sure the cntrller drivers are up t date. 10. Be sure a valid IP address is assigned t the cntrller and that the cnfiguratin settings are crrect. 11. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. Hardware prblems 58

59 Netwrk cntrller has stpped wrking 1. Check the netwrk cntrller LEDs t see if any statuses indicate the surce f the prblem. Fr LED infrmatin, refer t the netwrk cntrller dcumentatin. 2. Be sure the crrect netwrk driver is installed fr the cntrller and that the driver file is nt crrupted. Reinstall the driver. 3. Be sure n lse cnnectins (n page 18) exist. 4. Be sure the netwrk cable is wrking by replacing it with a knwn functinal cable. 5. Check the PCI Ht Plug pwer LED t be sure the PCI slt is receiving pwer, if applicable. 6. Be sure the netwrk cntrller is nt damaged. 7. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. Netwrk cntrller stpped wrking when an expansin bard was added 1. Be sure n lse cnnectins (n page 18) exist. 2. Be sure the server and perating system supprt the cntrller. Refer t the server and perating system dcumentatin. 3. Be sure the new expansin bard has nt changed the server cnfiguratin, requiring reinstallatin f the netwrk driver. a. Uninstall the netwrk cntrller driver fr the malfunctining cntrller in the perating system. b. Restart the server and run RBSU. Be sure the server recgnizes the cntrller and that resurces are available fr the cntrller. c. Restart the server, and then reinstall the netwrk driver. 4. Refer t the perating system dcumentatin t be sure the crrect drivers are installed. 5. Refer t the perating system dcumentatin t be sure that the driver parameters match the cnfiguratin f the netwrk cntrller. Prblems are ccurring with the netwrk intercnnect blades Be sure the netwrk intercnnect blades are prperly seated and cnnected. Expansin bard prblems System requests recvery methd during expansin bard replacement When replacing an expansin bard n a BitLcker -encrypted server, always disable BitLcker befre replacing the expansin bard. If BitLcker is nt disabled, the system requests the recvery methd selected when BitLcker was cnfigured. Failure t prvide the crrect recvery passwrd r passwrds results in lss f access t all encrypted data. Be sure t enable BitLcker after the installatin is cmplete. Fr infrmatin n BitLcker, see BitLcker fr Servers n the Micrsft website ( Hardware prblems 59

60 Sftware prblems The best surces f infrmatin fr sftware prblems are the perating system and applicatin sftware dcumentatin, which may als pint t fault detectin tls that reprt errrs and preserve the system cnfiguratin. Other useful resurces include HP Insight Diagnstics (n page 75) and HP SIM ("HP Systems Insight Manager" n page 74). Use either utility t gather critical system hardware and sftware infrmatin and t help with prblem diagnsis. IMPORTANT: This guide prvides infrmatin fr multiple servers. Sme infrmatin may nt apply t the server yu are trubleshting. Refer t the server dcumentatin fr infrmatin n prcedures, hardware ptins, sftware tls, and perating systems supprted by the server. Refer t "Sftware tls and slutins (n page 67)" fr mre infrmatin. Operating system prblems and reslutins Operating system prblems Operating system lcks up Scan fr viruses with an updated virus scan utility. General prtectin fault ccurs A general prtectin fault, r general prtectin errr, ccurs when the Micrsft perating system terminates suddenly with an errr, including but nt limited t: Miscalculating the amunt f RAM needed fr an allcatin Transferring executin t a segment that is nt executable Writing t a read-nly r a cde segment Lading a bad value int a segment register Using a null pinter A GPF is immediately identifiable by a blue screen with white text, and the text may cntain infrmatin that identifies the prblem. Remve any newly installed sftware r hardware t verify that they are nt the cause. Bt the server in Safe Mde r Last Knwn Gd Cnfiguratin. If neither f these actins reslve the prblem, cntact an authrized service prvider ("Cntacting HP technical supprt r an authrized reseller" n page 185). Fr mre infrmatin abut debugging tls r specific GPF messages, refer t the Micrsft website ( Sftware prblems 60

61 Errrs are displayed in the errr lg Fllw the infrmatin prvided in the errr lg, and then refer t the perating system dcumentatin. Prblems ccur after the installatin f a service pack Fllw the instructins fr updating the perating system ("Operating system updates" n page 61). During installatin f Oracle Slaris, the system lcks up r a panic errr ccurs Disable ACPI supprt in Oracle Slaris. Fr mre infrmatin n hw t disable ACPI, see the Oracle website ( Operating system issues with Intel dual-cre prcessrs (Hyper-Threading enabled) Sme versins f Micrsft Windws and distributins f Linux may hang during OS installatin, fail t cmplete OS installatin, r fail t bt after installatin n servers with either three r fur Intel dual-cre prcessrs installed. Micrsft Windws Server 2003-based media System may hang during installatin r during bt. Windws Server 2003 SP1 Slipstream des nt exhibit this issue. If SP1 Slipstream media is nt available, the base media installatin can be perfrmed using ne f the fllwing methds: Install the OS with nly ne r tw prcessr(s) Disable Hyper-Threading in RBSU, then apply SP1 befre adding the additinal prcessr(s) and re-enabling Hyper-Threading Linux distributins Additinal infrmatin and the apprpriate slutins fr the Linux distributins (if any) can be fund at the HP website ( Operating system updates Use care when applying perating system updates (Service Packs, htfixes, and patches). Befre updating the perating system, read the release ntes fr each update. If yu d nt require specific fixes frm the update, it is recmmended that yu d nt apply the updates. Sme updates verwrite files specific t HP. If yu decide t apply an perating system update: 1. Perfrm a full system backup. 2. Apply the perating system update, using the instructins prvided. 3. Install the current drivers ("Drivers" n page 77). If yu apply the update and have prblems, lcate files t crrect the prblems n the HP website ( Sftware prblems 61

62 Restring t a backed-up versin If yu recently upgraded the perating system r sftware and cannt reslve the prblem, yu can try restring a previusly saved versin f the system. Befre restring the backup, make a backup f the current system. If restring the previus system des nt crrect the prblem, yu can restre the current set t be sure yu d nt lse additinal functinality. Refer t the dcumentatin prvided with the backup sftware. When t Recnfigure r Relad Sftware If all ther ptins have nt reslved the prblem, cnsider recnfiguring the system. Befre yu take this step: 1. Weigh the prjected dwntime f a sftware relad against the time spent trubleshting intermittent prblems. It may be advantageus t start ver by remving and reinstalling the prblem sftware, r in sme cases by using the System Erase Utility and reinstalling all system sftware. CAUTION: Perfrm a backup befre running the System Erase Utility. The utility sets the system t its riginal factry state, deletes the current hardware cnfiguratin infrmatin, including array setup and disk partitining, and erases all cnnected hard drives cmpletely. Refer t the instructins fr using this utility. 2. Be sure the server has adequate resurces (prcessr speed, hard drive space, and memry) fr the sftware. 3. Be sure the server ROM is current and the cnfiguratin is crrect. 4. Be sure yu have printed recrds f all trubleshting infrmatin yu have cllected t this pint. 5. Be sure yu have tw gd backups befre yu start. Test the backups using a backup utility. 6. Check the perating system and applicatin sftware resurces t be sure yu have the latest infrmatin. 7. If the last-knwn functining cnfiguratin des nt wrk, try t recver the system with perating system recvery sftware: Micrsft perating systems: Windws Server 2003 Autmated System Recvery Diskette. If the perating system was factry-installed, click Start>All Prgrams>Accessries>System Tls t access the backup utility. Fr mre infrmatin, see the perating system dcumentatin. Windws 2000 Emergency Repair Diskette. If the perating system was factry-installed, click Start>Prgrams>System Tls t access the Emergency Repair Disk Utility. Fr mre infrmatin, see the perating system dcumentatin. Nvell NetWare Repair traditinal vlumes with VREPAIR. On NetWare 5.X systems, repair NSS vlumes with the NSS menu cmmand, and n NetWare 6 systems, repair NSS vlumes using the NSS/PlVerify cmmand fllwed by the NSS/PlRebuild cmmand, if necessary. Fr mre infrmatin, see the NetWare dcumentatin X. Caldera UnixWare and SCO OpenServer frm Caldera Emergency bt diskette. Fr mre infrmatin, see the Caldera UnixWare r SCO OpenServer frm Caldera dcumentatin. Oracle Slaris Device Cnfiguratin Assistant bt diskette. Fr mre infrmatin, see the Oracle dcumentatin. Sftware prblems 62

63 IBM OS/2 Pwer up the server frm the startup diskettes. Fr mre infrmatin, see the OS/2 dcumentatin. Linux Fr mre infrmatin, see the perating system dcumentatin. Linux perating systems Fr trubleshting infrmatin specific t Linux perating systems, refer t the Linux fr PrLiant website ( Applicatin sftware prblems Sftware lcks up 1. Check the applicatin lg and perating system lg fr entries indicating why the sftware failed. 2. Check fr incmpatibility with ther sftware n the server. 3. Check the supprt website f the sftware vendr fr knwn prblems. 4. Review lg files fr changes made t the server which may have caused the prblem. 5. Scan the server fr viruses with an updated virus scan utility. Errrs ccur after a sftware setting is changed Check the system lgs t determine what changes were made, and then change settings t the riginal cnfiguratin. Errrs ccur after the system sftware is changed Change settings t the riginal cnfiguratin. If mre than ne setting was changed, change the settings ne at a time t islate the cause f the prblem. Errrs ccur after an applicatin is installed Check the applicatin lg and perating system lg fr entries indicating why the sftware failed. Check system settings t determine if they are the cause f the errr. Yu may need t btain the settings frm the server setup utility and manually set the sftware switches. Refer t the applicatin dcumentatin, the vendr website, r bth. Check fr verwritten files. Refer t the applicatin dcumentatin t find ut which files are added by the applicatin. Reinstall the applicatin. Be sure yu have the mst current drivers ("Drivers" n page 77). Sftware prblems 63

64 ROM prblems Remte ROM flash prblems General remte ROM flash prblems are ccurring Be sure yu fllw these requirements fr using the Remte ROM flash utility: A lcal administrative client system that is running the Micrsft Windws NT 4.0, Windws 2000, r Windws Server 2003 perating system One r mre remte servers with system ROMs requiring upgrade An administrative user accunt n each target system. The administrative accunt must have the same username and passwrd as the lcal administrative client system. All target systems are cnnected t the same netwrk and use prtcls that enable them t be seen frm the administrative client. Each target system has a system partitin that is at least 32 MB in size. Verificatin that the ROM versin t which yu are upgrading can be used fr all the servers r array cntrllers that yu are upgrading. Fllw the instructins fr the Remte ROM Flash prcedure that accmpany the sftware. Cmmand-line syntax errr If the crrect cmmand-line syntax is nt used, an errr message describing the incrrect syntax is displayed and the prgram exits. Crrect the syntax, and then restart the prcess. Access denied n target cmputer If yu specify a netwrked target cmputer fr which yu d nt have administrative privileges, an errr message is displayed describing the prblem, and then the prgram exits. Obtain administrative privileges fr the target cmputer, and then restart the prcess. Be sure the remte registry service is running n a Windws -based system. Invalid r incrrect cmmand-line parameters If incrrect parameters are passed int cmmand-line ptins, an errr message describing the invalid r incrrect parameter is displayed and the prgram exits (Example: Invalid surce path fr system cnfiguratin r ROMPaq files). Crrect the invalid parameter, and then restart the prcess. Netwrk cnnectin fails n remte cmmunicatin Because netwrk cnnectivity cannt be guaranteed, it is pssible fr the administrative client t becme discnnected frm the target server during the ROM flash preparatin. If any remte cnnectivity prcedure fails during the ROM flash nline preparatin, the ROM flash des nt ccur fr the target system. An errr message describing the brken cnnectin displays and the prgram exits. Attempt t ascertain and crrect the cause f cnnectin failure, and then restart the prcess. Sftware prblems 64

65 Failure ccurs during ROM flash After the nline flash preparatin has been successfully cmpleted, the system ROM is flashed ffline. The flash cannt be interrupted during this prcess, r the ROM image is crrupted and the server des nt start. The mst likely reasn fr failure is a lss f pwer t the system during the flash prcess. Initiate ROMPaq disaster recvery prcedures. Target system is nt supprted If the target system is nt listed in the supprted servers list, an errr message appears and the prgram exits. Only supprted systems can be upgraded using the Remte ROM Flash utility. T determine if the server is supprted, see the HP website ( System requests recvery methd during a firmware update When updating the firmware n a BitLcker -encrypted server, always disable BitLcker befre updating the firmware. If BitLcker is nt disabled, the system requests the recvery methd selected when BitLcker was cnfigured. Failure t prvide the crrect recvery passwrd r passwrds results in lss f access t all encrypted data. If BitLcker is cnfigured t measure ptin ROMs, yu must fllw the firmware upgrade steps in "Updating firmware (n page 82)." BitLcker can be cnfigured t measure the fllwing ptin ROMs: ilo 2 NIC Smart Array strage Standup HBAs Be sure t enable BitLcker after the firmware updates are cmplete. Fr infrmatin n perfrming ROM updates, see "Firmware maintenance (n page 80)." Fr infrmatin n BitLcker, see BitLcker fr servers n the Micrsft website ( Bt prblems Server des nt bt Pssible cause: The system ROMPaq flash fails. The system ROM is crrupt. The server fails t bt after a SYSROM update using ROMPaq. Servers (nn-blades) If the system ROM is crrupted, the system autmatically switches t the redundant ROM in mst cases. If the system des nt autmatically switch t the redundant ROM, perfrm the fllwing steps: 1. Pwer dwn the server. 2. Remve the server frm the rack, if necessary. Sftware prblems 65

66 3. Remve the access panel. 4. Change psitins 1, 5, and 6 f the system maintenance switch t n. 5. Install the access panel. 6. Install the server int the rack. 7. Pwer up the server. 8. After the system beeps, repeat steps 1 thrugh Change psitins 1, 5, and 6 f system maintenance switch t ff. 10. Repeat steps 5 and 6. If bth the current and backup versins f the ROM are crrupt, return the system bard fr a service replacement. T switch t the backup ROM when the System ROM is nt crrupt, use RBSU ("HP ROM-Based Setup Utility" n page 67). Server blades If the system ROM is crrupted, the system autmatically switches t the redundant ROM in mst cases. If the system des nt autmatically switch t the redundant ROM, perfrm the fllwing steps: 1. Pwer dwn the server. 2. Remve the server. 3. Remve the access panel. 4. Change psitins 1, 5, and 6 f the system maintenance switch t n. 5. Install the access panel. 6. Install the server in the enclsure and pwer up the server. 7. After the system beeps, repeat steps 1 thrugh Change psitins 1, 5, and 6 f system maintenance switch t ff. 9. Repeat steps 5 and 6. If bth the current and backup versins f the ROM are crrupt, return the system bard fr a service replacement. T switch t the backup ROM when the System ROM is nt crrupt, use RBSU ("HP ROM-Based Setup Utility" n page 67). Sftware prblems 66

67 Sftware tls and slutins Cnfiguratin tls SmartStart sftware SmartStart is a cllectin f sftware that ptimizes single-server setup, prviding a simple and cnsistent way t deply server cnfiguratin. SmartStart has been tested n many PrLiant server prducts, resulting in prven, reliable cnfiguratins. SmartStart assists the deplyment prcess by perfrming a wide range f cnfiguratin activities, including: Preparing the system fr installing "ff-the-shelf" versins f leading perating system sftware Installing ptimized server drivers, management agents, and utilities autmatically with every assisted installatin Testing server hardware using the Insight Diagnstics Utility ("HP Insight Diagnstics" n page 75) Installing sftware drivers directly frm the CD. With systems that have Internet cnnectin, the SmartStart Autrun Menu prvides access t a cmplete list f PrLiant system sftware. Enabling access t the Array Cnfiguratin Utility and Erase Utility (n page 74) SmartStart is included in the HP Insight Fundatin suite fr PrLiant. Fr mre infrmatin abut SmartStart sftware, see the HP Insight Fundatin suite fr PrLiant r the HP website ( SmartStart Scripting Tlkit The SmartStart Scripting Tlkit is a server deplyment prduct that allws yu t build an unattended autmated installatin fr high-vlume server deplyments. The SmartStart Scripting Tlkit is designed t supprt PrLiant BL, ML, DL, and SL servers. The tlkit includes a mdular set f utilities and imprtant dcumentatin that describes hw t apply these tls t build an autmated server deplyment prcess. The Scripting Tlkit prvides a flexible way t create standard server cnfiguratin scripts. These scripts are used t autmate many f the manual steps in the server cnfiguratin prcess. This autmated server cnfiguratin prcess cuts time frm each deplyment, making it pssible t scale rapid, high-vlume server deplyments. Fr mre infrmatin, and t dwnlad the SmartStart Scripting Tlkit, see the HP website ( HP ROM-Based Setup Utility RBSU is a cnfiguratin utility embedded in HP PrLiant servers that perfrms a wide range f cnfiguratin activities that can include the fllwing: Cnfiguring system devices and installed ptins Enabling and disabling system features Sftware tls and slutins 67

68 Using RBSU Displaying system infrmatin Selecting the primary bt cntrller Cnfiguring memry ptins Language selectin Fr mre infrmatin n RBSU, see the HP ROM-Based Setup Utility User Guide n the Dcumentatin CD r the HP website ( T use RBSU, use the fllwing keys: T access RBSU, press the F9 key during pwer-up when prmpted. T navigate the menu system, use the arrw keys. T make selectins, press the Enter key. T access Help fr a highlighted cnfiguratin ptin, press the F1 key. IMPORTANT: RBSU autmatically saves settings when yu press the Enter key. The utility des nt prmpt yu fr cnfirmatin f settings befre yu exit the utility. T change a selected setting, yu must select a different setting and press the Enter key. Default cnfiguratin settings are applied t the server at ne f the fllwing times: Upn the first system pwer-up After defaults have been restred Default cnfiguratin settings are sufficient fr prper typical server peratin, but cnfiguratin settings can be mdified using RBSU. The system will prmpt yu fr access t RBSU with each pwer-up. Aut-cnfiguratin prcess The aut-cnfiguratin prcess autmatically runs when yu bt the server fr the first time. During the pwer-up sequence, the system ROM autmatically cnfigures the entire system withut needing any interventin. During this prcess, the ORCA utility, in mst cases, autmatically cnfigures the array t a default setting based n the number f drives cnnected t the server. NOTE: The server may nt supprt all the fllwing examples. NOTE: If the bt drive is nt empty r has been written t in the past, ORCA des nt autmatically cnfigure the array. Yu must run ORCA t cnfigure the array settings. Drives installed Drives used RAID level 1 1 RAID RAID 1 3, 4, 5, r 6 3, 4, 5, r 6 RAID 5 Mre than 6 0 Nne T change any ORCA default settings and verride the aut-cnfiguratin prcess, press the F8 key when prmpted. Sftware tls and slutins 68

69 Bt ptins By default, the aut-cnfiguratin prcess cnfigures the system fr the English language. T change any default settings in the aut-cnfiguratin prcess (such as the settings fr language, perating system, and primary bt cntrller), execute RBSU by pressing the F9 key when prmpted. After the settings are selected, exit RBSU and allw the server t rebt autmatically. Fr mre infrmatin n RBSU, see the HP ROM-Based Setup Utility User Guide n the Dcumentatin CD r the HP website ( Near the end f the bt prcess, the bt ptins screen is displayed. This screen is visible fr several secnds befre the system attempts t bt frm a supprted bt device. During this time, yu can d the fllwing: Access RBSU by pressing the F9 key. Access the System Maintenance Menu (which enables yu t launch ROM-based Diagnstics r Inspect) by pressing the F10 key. Frce a PXE Netwrk bt by pressing the F12 key. BIOS Serial Cnsle BIOS Serial Cnsle allws yu t cnfigure the serial prt t view POST errr messages and run RBSU remtely thrugh a serial cnnectin t the server COM prt. The server that yu are remtely cnfiguring des nt require a keybard and muse. Fr mre infrmatin abut BIOS Serial Cnsle, see the BIOS Serial Cnsle User Guide n the Dcumentatin CD r the HP website ( Cnfiguring AMP mdes Nt all PrLiant servers supprt all AMP mdes. RBSU prvides menu ptins nly fr the mdes supprted by the server. Advanced memry prtectin within RBSU enables the fllwing advanced memry. Advanced ECC Mde Prvides memry prtectin beynd Standard ECC. All single-bit failures and sme multi-bit failures can be crrected withut resulting in system dwntime. Online Spare Mde Prvides prtectin against failing r degraded DIMMs. Certain memry is set aside as spare, and autmatic failver t spare memry ccurs when the system detects a degraded DIMM. DIMMs that are likely t receive a fatal/uncrrectable memry errr are remved frm peratin autmatically, resulting in less system dwntime. See the server-specific user guide fr DIMM ppulatin requirements. Mirrred Memry Mde Prvides prtectin against uncrrectable memry errrs that wuld therwise result in system failure. In this mde, the system maintains tw cpies f all data. If an uncrrectable memry errr ccurs, the system autmatically retrieves the gd data frm the mirrred cpy. The system cntinues t perate nrmally withut any user interventin. If the system supprts ht-plug memry, the failed memry can be replaced while the system cntinues t perate. RAID Memry Mde Prvides prtectin levels similar t Mirrred Memry Mde, and it requires less memry allcatin than full redundancy. Sftware tls and slutins 69

70 Array Cnfiguratin Utility ACU is a brwser-based utility with the fllwing features: Runs as a lcal applicatin r remte service Supprts nline array capacity expansin, lgical drive extensin, assignment f nline spares, and RAID r stripe size migratin Suggests the ptimum cnfiguratin fr an uncnfigured system Prvides different perating mdes, enabling faster cnfiguratin r greater cntrl ver the cnfiguratin ptins Remains available any time that the server is n Displays n-screen tips fr individual steps f a cnfiguratin prcedure Beginning with ACU versin , prvides diagnstic functinality n the Diagnstics tab (frmerly knwn as Array Diagnstics Utility). Fr ptimum perfrmance, the minimum display settings are reslutin and 16-bit clr. Servers running Micrsft perating systems require ne f the fllwing supprted brwsers: Internet Explrer 6.0 r later Mzilla Firefx 2.0 r later Fr Linux servers, see the README.TXT file fr additinal brwser and supprt infrmatin. Fr mre infrmatin abut the cntrller and its features, see the HP Smart Array Cntrllers fr HP PrLiant Servers User Guide n the HP website ( T cnfigure arrays, see the Cnfiguring Arrays n HP Smart Array Cntrllers Reference Guide n the HP website ( Diagnstics tasks The ACU Diagnstics feature replaces the Array Diagnstic Utility supprted by SmartStart v8.20 and earlier. Fr each cntrller, r fr all f them, yu can select the fllwing tasks: View Diagnstic Reprt ACU generates and displays the diagnstic reprt. Generate Diagnstic Reprt ACU generates a reprt withut the graphical display. Fr either task, yu can save the reprt. In the SmartStart envirnment, yu can save the reprt t a frmatted diskette r USB device. In nline and ffline envirnments, ACU saves the diagnstic reprt t a cmpressed flder, which cntains an XML reprt, a plain text reprt, and a viewer file s yu can display and navigate the reprt thrugh a web brwser. Each ACU Diagnstics reprt cntains a cnslidated view f any errr r warning cnditins encuntered. It als prvides detailed infrmatin fr every strage device, including the fllwing: Device status Cnfiguratin flags Firmware versin numbers Physical drive errr lgs ACU Diagnstics never cllects infrmatin abut the data cntent f lgical drives. The diagnstic reprt des nt cllect r include the fllwing: Sftware tls and slutins 70

71 File system types, cntents, r status Partitin types, sizes, r layut Sftware RAID infrmatin Operating system device names r munt pints Optin ROM Cnfiguratin fr Arrays Befre installing an perating system, yu can use the ORCA utility t create the first lgical drive, assign RAID levels, and establish nline spare cnfiguratins. The utility als prvides supprt fr the fllwing functins: Recnfiguring ne r mre lgical drives Viewing the current lgical drive cnfiguratin Deleting a lgical drive cnfiguratin Setting the cntrller t be the bt cntrller Selecting the bt vlume If yu d nt use the utility, ORCA will default t the standard cnfiguratin. Fr mre infrmatin regarding the default cnfiguratins that ORCA uses, see the HP ROM-Based Setup Utility User Guide n the Dcumentatin CD. Fr mre infrmatin abut the cntrller and its features, see the HP Smart Array Cntrllers fr HP PrLiant Servers User Guide n the HP website ( T cnfigure arrays, see the Cnfiguring Arrays n HP Smart Array Cntrllers Reference Guide n the HP website ( Re-entering the serial number and prduct ID When re-entering the serial number and prduct ID n an HP PrLiant G4 r G5 server, use the fllwing prcedure: After yu replace the system bard, yu must re-enter the server serial number and the prduct ID. 1. During the server startup sequence, press the F9 key t access RBSU. 2. Select the System Optins menu. 3. Select Serial Number. The fllwing warning is displayed: WARNING! WARNING! WARNING! The serial number is laded int the system during the manufacturing prcess and shuld NOT be mdified. This ptin shuld nly be used by qualified service persnnel. This value shuld always match the serial number sticker lcated n the chassis. 4. Press the Enter key t clear the warning. 5. Enter the serial number and press the Enter key. 6. Select Prduct ID. 7. Enter the prduct ID and press the Enter key. 8. Press the Esc key t clse the menu. 9. Press the Esc key t exit RBSU. 10. Press the F10 key t cnfirm exiting RBSU. The server will autmatically rebt. Sftware tls and slutins 71

72 When re-entering the serial number and prduct ID n an HP PrLiant G6 server r later, use the fllwing prcedure: After yu replace the system bard, yu must re-enter the server serial number and the prduct ID. 1. During the server startup sequence, press the F9 key t access RBSU. 2. Select the Advanced Optins menu. 3. Select Service Optins. 4. Select Serial Number. The fllwing warnings appear: WARNING! WARNING! WARNING! The serial number is laded int the system during the manufacturing prcess and shuld NOT be mdified. This ptin shuld nly be used by qualified service persnnel. This value shuld always match the serial number sticker lcated n the chassis. Warning: The serial number shuld ONLY be mdified by qualified persnnel. This value shuld always match the serial number lcated n the chassis. 5. Press the Enter key t clear the warning. 6. Enter the serial number and press the Enter key. 7. Select Prduct ID. The fllwing warning appears: Warning: The Prduct ID shuld ONLY be mdified by qualified persnnel. This value shuld always match the Prduct ID n the chassis. 8. Enter the prduct ID and press the Enter key. 9. Press the Esc key t clse the menu. 10. Press the Esc key t exit RBSU. 11. Press the F10 key t cnfirm exiting RBSU. The server autmatically rebts. Management tls Autmatic Server Recvery ASR is a feature that causes the system t restart when a catastrphic perating system errr ccurs, such as a blue screen, ABEND (des nt apply t HP PrLiant DL980 Servers), r panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, als knwn as the Health Driver, is laded. When the perating system is functining prperly, the system peridically resets the timer. Hwever, when the perating system fails, the timer expires and restarts the server. ASR increases server availability by restarting the server within a specified time after a system hang. At the same time, the HP SIM cnsle ntifies yu by sending a message t a designated pager number that ASR has restarted the system. Yu can disable ASR frm the System Management Hmepage r thrugh RBSU. ROMPaq utility The ROMPaq utility enables yu t upgrade the system firmware (BIOS). T upgrade the firmware, insert a ROMPaq USB Key int an available USB prt and bt the system. In additin t ROMPaq, Online Flash Cmpnents fr Windws and Linux perating systems are available fr updating the system firmware. The ROMPaq utility checks the system and prvides a chice (if mre than ne exists) f available firmware revisins. Sftware tls and slutins 72

73 Fr mre infrmatin, g t the HP website ( and click n Drivers, Sftware & Firmware. Then, enter yur prduct name in the Find an HP prduct field and click G. ilo and ilo 2 technlgy The ilo subsystem is a standard cmpnent f selected PrLiant servers that prvides server health and remte server manageability. The ilo r ilo 2 subsystem includes an intelligent micrprcessr, secure memry, and a dedicated netwrk interface. This design makes ilo r ilo 2 independent f the hst server and its perating system. The ilo r ilo 2 subsystem prvides remte access t any authrized netwrk client, sends alerts, and prvides ther server management functins. Using ilo r ilo 2, yu can: Remtely pwer up, pwer dwn, r rebt the hst server. Send alerts frm ilo r ilo 2 regardless f the state f the hst server. Access advanced trubleshting features thrugh the ilo r ilo 2 interface. Diagnse ilo r ilo 2 using HP SIM thrugh a web brwser and SNMP alerting. Fr mre infrmatin abut ilo r ilo 2 features (which may require an ilo Advanced Pack r ilo Advanced fr BladeSystem license), see the ilo r ilo 2 dcumentatin n the Dcumentatin CD r n the HP website ( ilo 3 technlgy The ilo 3 subsystem is a standard cmpnent f selected PrLiant servers that prvides server health and remte server manageability. The ilo 3 subsystem includes an intelligent micrprcessr, secure memry, and a dedicated netwrk interface. This design makes ilo 3 independent f the hst server and its perating system. In additin t remte management features, ilo 3 is als respnsible fr managing the health f the PrLiant server. The intelligence f ilo 3 manages the Sea f Sensrs thermal cntrl, directs pwer management functins, and mnitrs the health f server cmpnents. The ilo 3 subsystem prvides secure remte access frm any authrized netwrk client. The enhancements t ilo 3 enable custmers t get wrk dne faster by prviding turb-charged remte access perfrmance, a streamlined user experience, and enhanced standards supprt. Using ilo 3, yu can d the fllwing: Access a high-perfrmance and secure Remte Cnsle t the server frm anywhere in the wrld. Use the shared ilo 3 Remte Cnsle t cllabrate with up t six server administratrs. Remtely munt high-perfrmance Virtual Media devices t the server. Securely and remtely cntrl the pwer state f the managed server. Send alerts frm ilo 3 regardless f the state f the hst server. Access advanced trubleshting features thrugh the ilo 3 interface. Fr mre infrmatin abut ilo 3 features (which may require an ilo Advanced Pack r ilo Advanced fr BladeSystem license), see the ilo 3 dcumentatin n the Dcumentatin CD r n the HP website ( Sftware tls and slutins 73

74 Erase Utility CAUTION: Perfrm a backup befre running the System Erase Utility. The utility sets the system t its riginal factry state, deletes the current hardware cnfiguratin infrmatin, including array setup and disk partitining, and erases all cnnected hard drives cmpletely. Refer t the instructins fr using this utility. Run the Erase Utility if yu must erase the system fr the fllwing reasns: Yu want t install a new perating system n a server with an existing perating system. Yu encunter an errr when cmpleting the steps f a factry-installed perating system installatin. T access the Erase Utility, use the System Erase buttn n the hme screen f the SmartStart CD ("SmartStart sftware" n page 67). HP Systems Insight Manager HP SIM is a web-based applicatin that allws system administratrs t accmplish nrmal administrative tasks frm any remte lcatin, using a web brwser. HP SIM prvides device management capabilities that cnslidate and integrate management data frm HP and third-party devices. IMPORTANT: Yu must install and use HP SIM t benefit frm the Pre-Failure Warranty fr prcessrs, SAS and SATA drives, and memry mdules. Fr additinal infrmatin, refer t the Management CD in the HP PrLiant Essentials Fundatin Pack r the HP SIM website ( Redundant ROM supprt The server enables yu t upgrade r cnfigure the ROM safely with redundant ROM supprt. The server has a single ROM that acts as tw separate ROM images. In the standard implementatin, ne side f the ROM cntains the current ROM prgram versin, while the ther side f the ROM cntains a backup versin. NOTE: The server ships with the same versin prgrammed n each side f the ROM. Safety and security benefits When yu flash the system ROM, ROMPaq writes ver the backup ROM and saves the current ROM as a backup, enabling yu t switch easily t the alternate ROM versin if the new ROM becmes crrupted fr any reasn. This feature prtects the existing ROM versin, even if yu experience a pwer failure while flashing the ROM. USB supprt HP prvides bth standard USB supprt and legacy USB supprt. Standard supprt is prvided by the OS thrugh the apprpriate USB device drivers. Befre the OS lads, HP prvides supprt fr USB devices thrugh legacy USB supprt, which is enabled by default in the system ROM. Legacy USB supprt prvides USB functinality in envirnments where USB supprt is nt available nrmally. Specifically, HP prvides legacy USB functinality fr the fllwing: Sftware tls and slutins 74

75 POST RBSU Diagnstics DOS Operating envirnments which d nt prvide native USB supprt Diagnstic tls HP Insight Diagnstics HP Insight Diagnstics is a practive server management tl, available in bth ffline and nline versins, that prvides diagnstics and trubleshting capabilities t assist IT administratrs wh verify server installatins, trublesht prblems, and perfrm repair validatin. HP Insight Diagnstics Offline Editin perfrms varius in-depth system and cmpnent testing while the OS is nt running. T run this utility, launch the SmartStart CD. HP Insight Diagnstics Online Editin is a web-based applicatin that captures system cnfiguratin and ther related data needed fr effective server management. Available in Micrsft Windws and Linux versins, the utility helps t ensure prper system peratin. Fr mre infrmatin r t dwnlad the utility, refer t the HP website ( Smart Array SCSI Diagnsis feature NOTE: This feature is nly available in HP Insight Diagnstics Online Editin. The HP Insight Diagnstics Online Editin ("HP Insight Diagnstics" n page 75) prvides the capability t use nn-intrusive system level checks t diagnse Smart Array SCSI hard drives. Diagnsis supprts SCSI, SATA, and SAS hard drives that are attached t a Smart Array cntrller and cnfigured as part f a lgical vlume. Diagnsis is nt cmpnent testing, but is a cmbinatin f drive histry and cntrller errr status. Diagnsis assists in cnfirming hardware status and is faster than ffline testing. Using the diagnsis feature reduces dwntime and prvides infrmatin n ne pass. The diagnsis feature shuld be used: T trublesht why a hard drive is in a particular state. When HP SIM reprts a hard drive pre-failure r that a hard drive has failed. When data crruptin r strage prblems ccur, but n physical indicatins are evident. When cnflicting errrs exist. When repeated failures ccur. HP Insight Diagnstics survey functinality HP Insight Diagnstics (n page 75) prvides survey functinality that gathers critical hardware and sftware infrmatin n PrLiant servers. Sftware tls and slutins 75

76 This functinality supprts perating systems that may nt be supprted by the server. Fr perating systems supprted by the server, see the HP website ( If a significant change ccurs between data-gathering intervals, the survey functin marks the previus infrmatin and verwrites the survey data files t reflect the latest changes in the cnfiguratin. Survey functinality is installed with every SmartStart-assisted HP Insight Diagnstics installatin, r it can be installed thrugh the HP PSP ("PrLiant Supprt Packs" n page 78). NOTE: The current versin f SmartStart prvides the memry spare part numbers fr the server. T dwnlad the latest versin, see the HP website ( Integrated Management Lg The IML recrds hundreds f events and stres them in an easy-t-view frm. The IML timestamps each event with 1-minute granularity. Yu can view recrded events in the IML in several ways, including the fllwing: Frm within HP SIM ("HP Systems Insight Manager" n page 74) Frm within Survey Utility Frm within perating system-specific IML viewers Fr NetWare: IML Viewer (des nt apply t HP PrLiant DL980 Servers) Fr Windws : IML Viewer Fr Linux: IML Viewer Applicatin Frm within the ilo 3 user interface Frm within HP Insight Diagnstics (n page 75) Fr mre infrmatin, see the Management CD r DVD in the HP Insight Fundatin suite fr PrLiant. Array diagnstic sftware Determine the versin f SmartStart supprted by the server and chse ne f the fllwing array diagnstic methds: Fr servers that supprt SmartStart 8.25 r later, array diagnstic capability is part f the ACU sftware. Fr mre infrmatin, see "Array cnfiguratin utility." Fr servers that supprt SmartStart 8.2 r earlier, the Array Diagnstic Utility is a separate utility. The HP Array Diagnstics Utility is a web-based applicatin that creates a reprt f all HP strage cntrllers and disk drives. This reprt prvides vital infrmatin t assist in identifying faults r cnditins that may require attentin. ADU can be accessed frm the SmartStart CD ("SmartStart sftware" n page 67) r dwnladed frm the HP website ( Sftware tls and slutins 76

77 Remte supprt and analysis tls HP Insight Remte Supprt sftware HP strngly recmmends that yu install HP Insight Remte Supprt sftware t cmplete the installatin r upgrade f yur prduct and t enable enhanced delivery f yur HP Warranty, HP Care Pack Service, r HP cntractual supprt agreement. HP Insight Remte Supprt supplements yur mnitring cntinuusly t ensure maximum system availability by prviding intelligent event diagnsis, and autmatic, secure submissin f hardware event ntificatins t HP, which will initiate a fast and accurate reslutin, based n yur prduct s service level. Ntificatins may be sent t yur authrized HP Channel Partner fr nsite service, if cnfigured and available in yur cuntry. Fr mre infrmatin, see the HP website ( The HP Insight Remte Supprt Release Ntes detail the prerequisites, supprted hardware, and assciated perating systems. The release ntes are available n the HP website ( HP Insight Remte Supprt is included as part f HP Warranty, HP Care Pack Service, r HP cntractual supprt agreement. Keeping the system current Drivers IMPORTANT: Always perfrm a backup befre installing r updating device drivers. T install a SmartStart-supprted OS, use the SmartStart sftware (n page 67) and its Assisted Path feature t install the OS and latest driver supprt. If yu are installing drivers frm the SmartStart CD, be sure that yu are using the latest SmartStart versin that yur server supprts. T verify that yur server is using the latest supprted versin, see the HP website ( Fr mre infrmatin, see the dcumentatin prvided with the SmartStart CD. If yu d nt use the SmartStart CD t install an OS, drivers fr sme f the new hardware are required. These drivers, as well as ther ptin drivers, ROM images, and value-add sftware can be dwnladed frm the HP website ( Fr supprted G7 and earlier servers, SmartStart is still available n the HP website ( Fr sustaining supprt, use SPP ("HP Service Pack fr PrLiant" n page 78), if supprted n yur server. If SPP is nt supprted, then use HP PrLiant Supprt Packs ("PrLiant Supprt Packs" n page 78) (pst 8.70). T determine if yur prduct is supprted by the SPP, see the latest server supprt guide n the HP website ( Versin cntrl The VCRM and VCA are Web-enabled Insight Management Agents tls that HP SIM uses t facilitate and schedule sftware update tasks t the entire enterprise. Sftware tls and slutins 77

78 VCRM manages the repsitry fr Windws and Linux PSPs as well as nline firmware. Administratrs can brwse a graphical view f the PSPs r cnfigure VCRM t autmatically update the repsitry with Internet dwnlads f the latest sftware frm HP. VCA cmpares installed sftware versins and available updates. Administratrs can cnfigure VCA t pint t a repsitry managed by VCRM. Fr mre infrmatin abut versin cntrl tls, see the HP Systems Insight Manager Help Guide and the Versin Cntrl User Guide n the HP Systems Insight Manager website ( Operating system versin supprt Refer t the perating system supprt matrix ( PrLiant Supprt Packs PSPs have been discntinued and replaced by the SPP. PSP 9.10 was the last versin. Fr mre infrmatin abut SPP, see "HP Service Pack fr PrLiant (n page 78)." T determine if yur prduct is supprted by the SPP, see the latest server supprt guide n the HP website ( PSPs represent perating system-specific bundles f PrLiant ptimized drivers, utilities, and management agents. Refer t the PSP website ( Smart Update Firmware DVD The Smart Update Firmware DVD is replaced by the SPP ("HP Service Pack fr PrLiant" n page 78). Smart Update Firmware DVD was the last versin. Fr mre infrmatin abut SPP, see "HP Service Pack fr PrLiant (n page 78)." T determine if yur prduct is supprted by the SPP, see the latest server supprt guide n the HP website ( The Smart Update Firmware DVD is an rganized firmware cllectin fr PrLiant servers and ptins pwered by HP Smart Update Manager (n page 79). The Smart Update Firmware DVD cmbines the fllwing resurces n a single DVD: Firmware Maintenance CD HP BladeSystem Firmware Deplyment Tl (FDT) The HP BladeSystem nline firmware bundles The PrLiant BladeSystem Release Sets Offline, autmatic mde fr HP PrLiant BL, DL, ML, and 100 Series servers Firmware deplyment supprt fr HP PrLiant 100 Series servers HP Service Pack fr PrLiant SPP is a release set that cntains a cmprehensive cllectin f firmware and system sftware cmpnents, all tested tgether as a single slutin stack fr HP PrLiant servers, their ptins, BladeSystem enclsures, and limited HP external strage. Fr mre infrmatin r t dwnlad SPP, see the HP website ( Sftware tls and slutins 78

79 SPP supprts mst HP PrLiant servers and HP BladeSystem prducts, but might nt supprt lder mdels. T determine if yur prduct is supprted by the SPP, see the latest server supprt guide n the HP website ( HP Smart Update Manager HP SUM is included in many HP prducts fr installing and updating firmware and sftware n HP PrLiant servers. HP SUM prvides a GUI and a cmmand-line scriptable interface fr deplyment f firmware and sftware fr single r ne-t-many HP PrLiant servers and netwrk-based targets, such as ilos, OAs, and VC Ethernet and Fibre Channel mdules. Key features f HP SUM include: Dependency checking, which ensures apprpriate installatin rder and dependency checking between cmpnents Intelligent deplyment f nly required updates Simultaneus firmware and sftware deplyment fr multiple remte targets in bth GUI and CLI mdes Imprved deplyment perfrmance Lcal nline deplyment f HP PrLiant servers and enclsures Remte (ne-t-many) nline deplyment f HP PrLiant servers and enclsures Lcal ffline firmware deplyments with HP Supprt Pack fr PrLiant deliverables Remte ffline deplyment when used with the Scripting Tlkit, ilo Virtual Media, r PXE bted media GUI r CLI scripts with extensive lgging Remte cmmand-line deplyment Supprt fr updating firmware n netwrk-based targets such as the OA, ilo thrugh the Netwrk Management Prt, VC Ethernet and Fibre Channel mdules, and 3Gb/6Gb SAS BL Switch intercnnects n HP PrLiant servers Fr mre infrmatin abut HP SUM, see the prduct page n the HP website ( T access the HP Smart Update Manager User Guide, see the HP SUM infrmatin library n the HP website ( System Online ROM flash cmpnent utility This utility is nt available n HP PrLiant G6 servers r later. Fr mre infrmatin, see "Updating firmware (n page 82)." The Online ROM Flash Cmpnent Utility enables system administratrs t efficiently upgrade system r cntrller ROM images acrss a wide range f servers and array cntrllers. This tl has the fllwing features: Wrks ffline and nline Supprts Micrsft Windws NT, Windws 2000, Windws Server 2003, Nvell Netware, and Linux perating systems Sftware tls and slutins 79

80 IMPORTANT: This utility supprts perating systems that may nt be supprted by the server. Fr perating systems supprted by the server, see the HP website ( Integrates with ther sftware maintenance, deplyment, and perating system tls Autmatically checks fr hardware, firmware, and perating system dependencies, and installs nly the crrect ROM upgrades required by each target server T dwnlad the tl and fr mre infrmatin, see the HP website ( Subscriber's chice Care Pack HP's Subscriber's Chice is a custmizable subscriptin sign-up service that custmers use t receive persnalized prduct tips, feature articles, driver and supprt alerts, r ther ntificatins. T create a prfile and select ntificatins, refer t the HP website ( HP Care Pack Services ffer upgraded service levels t extend and expand bundled services with easy-t-buy, easy-t-use supprt packages that help yu make the mst f yur server investments. Fr mre infrmatin, see the HP website ( Firmware maintenance HP has develped technlgies t help ensure that HP servers prvide maximum uptime with minimal maintenance. Many f these technlgies als reduce server management effrts, enabling administratrs t wrk n issues and reslve prblems withut taking servers ffline. The prcess f updating system r ptin firmware is referred t as a flash prcess r flashing the ROM. A firmware r ROM flash remves the existing versin f firmware frm the ROM and replaces it with a mre recent versin. Update the firmware t d the fllwing: Supprt new hardware, such as a prcessr revisin Supprt new features Crrect prblems in a previus firmware versin Withut the crrect firmware versin, the server and hardware ptins may nt functin prperly. Types f ROM System ROM Types f ROMs include: System ROM (n page 80) Optin ROMs (n page 81) All PrLiant servers have a system ROM. Sftware tls and slutins 80

81 A system rebt is required fr a ROM upgrade t take effect. Fr disaster recvery r ROM dwngrade purpses, backups f the mst current ROM image are available in either redundant ROM r a ROM backup. PrLiant servers supprt either the redundant ROM feature r the Disaster Recvery feature. Bth assist with the management f system ROM revisins and ensure the prper peratin f the platfrm if a failure ccurs during the firmware upgrade prcess. Redundant ROM supprt The server enables yu t upgrade r cnfigure the ROM safely with redundant ROM supprt. The server has an 8-MB ROM that acts as tw, separate 4-MB ROMs. In the standard implementatin, ne side f the ROM cntains the current ROM prgram versin, while the ther side f the ROM cntains a backup versin. NOTE: The server ships with the same versin prgrammed n each side f the ROM. When yu flash the system ROM, ROMPaq writes ver the backup ROM and saves the current ROM as a backup, enabling yu t switch easily t the alternate ROM versin if the new ROM becmes crrupted fr any reasn. This feature prtects the existing ROM versin, even if yu experience a pwer failure while flashing the ROM. Yu can chse which ROM t use in RBSU ("HP ROM-Based Setup Utility" n page 67). Disaster recvery supprt The Disaster Recvery feature is supprted n servers that d nt supprt Redundant ROM. When a ROM flash fails r the system ROM becmes crrupted, disaster recvery enables administratrs t update the system ROM with a Systems ROMPaq Diskette r USB key. T use this feature n supprted servers, bt t the apprpriate media (ROM flash diskette r USB key) fr the affected platfrm, and then allw the flash recvery prcess t cmplete. Because n vide supprt exists during this prcess, the server emits a series f beeps at cmpletin. Autmatic backup A backup cpy f the ROM image existing n the target server is made in the ROM image backup subdirectry: \CPQSYSTEM\FWBACKUP\SYSTEM Fr additinal infrmatin, see the HP Online ROM Flash User Guide n the HP website ( Optin ROMs Smart Cmpnents fr ptin ROMs prvide efficient administratin f ptin ROM upgrades. Types f ptin ROMs include: Smart Array strage cntrller ROMs Lights-Out Management ROM flash cmpnents SAS hard drive ROMs NIC firmware HP Onbard Administratr fr HP c-class BladeSystem Sftware tls and slutins 81

82 NOTE: The Onbard Administratr and NIC firmware are nly supprted in nline deplyments. Verifying firmware versins T lcate and verify the mst current firmware versins, use the fllwing tls: Insight Diagnstics Online Editin ("HP Insight Diagnstics" n page 75) Access this tl frm the System Management Hmepage ( ). VCA ("Versin cntrl" n page 77) Access this tl frm the System Management Hmepage ( ). HP SIM ("HP Systems Insight Manager" n page 74) VCRM ("Versin cntrl" n page 77) Subscriber's Chice (n page 80) Updating firmware Several tls are available fr updating firmware. HP prvides the fllwing methds: HP Service Pack fr PrLiant (n page 78) (preferred) Smart Update Firmware DVD (n page 78) ROMPaq utility (n page 72) System nline ROM flash cmpnent utility (n page 79) Fr manual firmware updates, dwnlad the current firmware frm the HP website ( T update the firmware: 1. Check the firmware versin n the device ("Verifying firmware versins" n page 82). 2. Determine the latest firmware versin available. 3. If a TPM is installed and enabled n the server, disable BitLcker befre updating the firmware. Fr mre infrmatin, see the perating system dcumentatin. 4. Dwnlad and update the firmware t the current versin supprted fr the hardware cnfiguratin. 5. Verify the firmware update by checking the firmware versin. 6. If a TPM is installed and enabled n the server, enable BitLcker after the firmware update is cmplete. Fr mre infrmatin, see the perating system dcumentatin. HP Smart Update Manager deplyment HP SUM is included in many HP prducts fr installing and updating firmware and sftware n HP PrLiant servers. Prducts such as the Smart Update Firmware DVD and PSP are n lnger updated and were replaced by the SPP ("HP Service Pack fr PrLiant" n page 78). T determine if yur prduct is supprted by the SPP, see the latest server supprt guide n the HP website ( If yur prduct is supprted by the SPP, use the deplyment Sftware tls and slutins 82

83 infrmatin lcated in the HP Smart Update Manager User Guide n the HP website ( Fr mre infrmatin abut HP SUM, see "HP Smart Update Manager (n page 79)." Offline deplyment (if SPP is nt supprted) Use the prcedure in this sectin nly if yur prduct is nt supprted by the SPP. If yur prduct is supprted by the SPP, use the deplyment infrmatin lcated in the HP Smart Update Manager User Guide n the HP website ( T deply cmpnents in an ffline manner: 1. Bt the server frm the Firmware Maintenance CD r DVD, Smart Update Firmware DVD, r a USB drive key. 2. If using the Smart Update Firmware DVD, at the menu, select either Autmatic Mde (default) r Interactive Mde. If Autmatic Mde is selected r the 30 secnd default timer runs ut, the latest firmware available n the DVD is installed. The server autmatically rebts when it finishes updating. Lg files are nt available in this methd f installatin. If Interactive Mde is selected, yu must select a specific release set r bundle t apply. 3. At the prmpt, select a language and keybard. 4. Click Cntinue. 5. Read the End-User License Agreement. If yu agree t the terms f the license agreement, click Agree t cntinue. The firmware update interface appears. 6. Click the Firmware Update tab. 7. Click Install Firmware. HP SUM is initiated. 8. Select and install the preferred cmpnents. Fr mre infrmatin, see the HP Smart Update Manager User Guide n the HP website ( Online deplyment (if SPP is nt supprted) Use the prcedure in this sectin nly if yur prduct is nt supprted by the SPP. If yur prduct is supprted by the SPP, use the deplyment infrmatin lcated in the HP Smart Update Manager User Guide n the HP website ( T deply cmpnents in an nline manner: 1. Chse ne f the fllwing ptins: Insert the Firmware Maintenance CD r DVD, r Smart Update Firmware DVD. The firmware maintenance interface pens autmatically. In Linux, if autstart is nt enabled, yu must manually start the CD r DVD. Insert the USB drive key. Manually start the interface, and then pen a CLI. T access the Firmware Maintenance CD r DVD, r Smart Update Firmware DVD, enter ne f the fllwing cmmands: In Windws : \_autrun\autrun_win In Linux: /autrun Sftware tls and slutins 83

84 If yu are using a USB drive key with multiple images, navigate t the apprpriate subflder t launch autrun fr the Firmware Maintenance CD r DVD, r Smart Update Firmware DVD. 2. Read the End-User License Agreement. If yu agree t the terms f the license agreement, click Agree t cntinue. The firmware maintenance interface appears. 3. Click the Firmware Update tab. 4. Click Install Firmware. HP SUM is initiated. 5. Select and install the preferred cmpnents. Fr mre infrmatin, see the HP Smart Update Manager User Guide n the HP website ( ROMPaq utility diskette r USB drive key The btable ROMPaq diskette r USB drive key cntains all the necessary system files, ROM image files, and the cnfiguratin files required t upgrade the ROM firmware. This prcedure is mst effective when flashing the ROM n a small number f servers lcated in clse prximity. T flash the ROM using ROMPaq: 1. Dwnlad the system ROMPaq utility diskette r USB drive key fr each target server. ROMPaq dwnlads are available n the HP website ( 2. Shut dwn each target server, and then rebt using the crrect ROMPaq diskette r USB drive key fr that server. 3. Fllw the interactive sessin in the ROMPaq utility, and then select the devices t be flashed. 4. After the ROMPaq utility flashes the ROM fr the selected devices, cycle pwer manually t rebt the system back int the perating system. Optin ROMPaqs have been retired as an upgrade delivery methd fr strage ptins. Firmware upgrades fr strage ptins are nw delivered using Smart Cmpnents and Smart Cmpnent deplyment utilities. Fr additinal infrmatin abut the ROMPaq utility, see the server dcumentatin r the HP website ( System ROMPaq Firmware Upgrade Utility The Systems ROMPaq Firmware Upgrade Utility fr PrLiant servers is available as a SftPaq dwnlad frm the HP website ( The Enhanced SftPaq dwnlad cntains utilities t restre r upgrade the System ROM n PrLiant servers: ROMPaq Diskette A Windws-based utility t create a btable 1.44-MB diskette that can be used t restre r update the System ROM lcally. ROMPaq USB Key A Windws-based utility t partitin, frmat, and cpy files lcally t a USB flash media device, such as an HP drive key. ROMPaq USB Key diskette frmat A Windws-based utility t partitin, frmat, and cpy files lcally t a USB flash media device, such as an HP drive key. The frmatted USB key simulates a diskette in capacity and is usable n the fllwing servers: Sftware tls and slutins 84

85 Servers that exhibit an Unsupprted prcessr state ("Unsupprted Prcessr Detected System will ONLY bt ROMPAQ Utility. System Halted." n page 130) Servers that supprt the Disaster Recvery feature ("Disaster recvery supprt" n page 81) Fr additinal infrmatin, see the dcumentatin cntained in the Enhanced SftPaq. Unsupprted prcessr stepping with Intel prcessrs Fr systems based n Intel prcessrs, yu must update the system ROM t supprt new steppings (revisins) f prcessrs. System ROM fr HP servers cntains the Intel micrcde, als called prcessr supprt cde, that the system uses t initialize the prcessr and ensure prper peratin f the platfrm. New steppings f Intel prcessrs tend t be functinally equivalent t previus steppings. HP PrLiant servers fully supprt mixing steppings when ther parameters are identical: prcessr speed, cache size, number f cres, and prcessr wattage. T maintain supprt and uptime, HP prvides updated system ROM befre shipping new stepping prcessrs. A new r replacement prcessr may be a newer stepping. At bt, the server indicates if the current system ROM des nt supprt the new stepping prcessr. The fllwing message is displayed: Unsupprted Prcessr Detected System will ONLY bt ROMPAQ Utility. If this message is displayed, update the system ROM in ne f the fllwing ways: Updating system ROM withut remving the prcessr (n page 85) Updating system ROM after remving the prcessr (n page 85) Updating system ROM withut remving the prcessr If the "Unsupprted Prcessr Detected" message is displayed, and yu chse t leave the prcessr installed, the system will nly bt the fllwing devices: Systems ROMPaq Diskette installed in a legacy diskette drive Systems ROMPaq Diskette installed in a USB diskette drive Systems ROMPaq USB Key in diskette frmat A systems ROMPaq USB key in diskette frmat is a USB drive key frmatted as a diskette drive with the ROMPaq utility. Fr infrmatin n hw t create a systems ROMPaq USB key in diskette frmat, see "System ROMPaq Firmware Upgrade Utility (n page 84)." Updating system ROM after remving the prcessr If the "Unsupprted Prcessr Detected" message is displayed, and yu chse t remve the prcessr, update the system ROM using any standard ROM flash mechanism. After updating the system ROM, install the new stepping prcessr. Unsupprted prcessr stepping with AMD prcessrs Fr systems based n AMD prcessrs, yu may need t update the system ROM t supprt new steppings (revisins) f prcessrs. Hwever, in mst cases, a system ROM update is nt required. If the system ROM des nt supprt the new stepping prcessr, the system des nt display any message. Fr system ROM update requirements, see the dcumentatin that ships with the prcessr. Sftware tls and slutins 85

86 HP resurces fr trubleshting Online resurces HP Technical Supprt website Trubleshting tls and infrmatin, as well as the latest drivers and flash ROM images, are available n the HP website ( HP Guided Trubleshting website HP Guided Trubleshting is available fr many prducts and cmpnents n the HP website ( Server dcumentatin Server dcumentatin is the set f dcuments that ships with a server. Mst server dcuments are available as a PDF r a link n the Dcumentatin CD. Server dcumentatin can als be accessed frm the HP Supprt Center website ( White papers White papers are electrnic dcumentatin n cmplex technical tpics. Sme white papers cntain in-depth details and prcedures. Tpics include HP prducts, HP technlgy, OS, netwrking prducts, and perfrmance. See ne f the fllwing websites: HP Supprt Center ( Industry Standard Server Technlgy Cmmunicatins ( Service ntificatins, advisries, and ntices T search fr service ntificatins, see the HP website ( Select Advisries, Bulletins & Ntices. Enter the prduct name and click G. Select the prduct, and then the list f dcuments is displayed. Subscriptin services HP ffers subscriptin services t keep custmers infrmed n the latest prduct infrmatin, driver updates, sftware changes, and ther alerts. Subscriber's chice fr business HP's Subscriber's Chice is a custmizable subscriptin sign-up service that custmers use t receive persnalized prduct tips, feature articles, driver and supprt alerts, r ther ntificatins. HP resurces fr trubleshting 86

87 T create a prfile and select ntificatins, refer t the HP website ( Change cntrl and practive ntificatin HP ffers Change Cntrl and Practive Ntificatin t ntify custmers 30 t 60 days in advance f upcming hardware and sftware changes n HP cmmercial prducts. Fr mre infrmatin, refer t the HP website ( HP Care Pack Services HP Care Pack Services ffer upgraded service levels t extend and expand bundled services with easy-t-buy, easy-t-use supprt packages that help yu make the mst f yur server investments. Fr mre infrmatin, see the HP website ( Prduct infrmatin resurces Additinal prduct infrmatin Refer t prduct infrmatin n the HP Servers website ( Registering the server T experience quicker service and mre efficient supprt, register the prduct at the HP Prduct Registratin website ( Overview f server features and installatin instructins Fr server features, see the Prduct QuickSpecs n the HP website ( Fr installatin instructins, see the server user guide n the Dcumentatin CD r n the HP Supprt Center website ( Key features, ptin part numbers Fr mre infrmatin abut prduct features, specificatins, ptins, cnfiguratins, and cmpatibility, see the prduct QuickSpecs n the HP Prduct Bulletin website ( Server and ptin specificatins, symbls, installatin warnings, and ntices See the server dcumentatin and printed ntices. Printed ntices are available in the Reference Infrmatin pack. Server dcumentatin is available in the fllwing lcatins: Dcumentatin CD that ships with the server Dcumentatin CD that ships with the enclsure (fr HP BladeSystem dcumentatin) HP resurces fr trubleshting 87

88 HP Supprt Center website ( Teardwn prcedures, part numbers, specificatins See the server maintenance and service guide, available in the fllwing lcatins: Dcumentatin CD that ships with the server Dcumentatin CD that ships with the enclsure (fr HP BladeSystem dcumentatin) HP Supprt Center website ( Technical tpics White papers are electrnic dcumentatin n cmplex technical tpics. Sme white papers cntain in-depth details and prcedures. Tpics include HP prducts, HP technlgy, OS, netwrking prducts, and perfrmance. See ne f the fllwing websites: HP Supprt Center ( Industry Standard Server Technlgy Cmmunicatins ( Prduct installatin resurces Switch settings, LED functins, drive, memry, expansin bard and prcessr installatin instructins, and bard layuts See the hd labels and the server user guide. The hd labels are lcated n the access panels f the server, and the server user guide is available in the fllwing lcatins: Dcumentatin CD that ships with the server HP Supprt Center website ( External cabling infrmatin Refer t cabling infrmatin n the HP website ( Pwer capacity Fr all HP PrLiant ML and DL servers, see the HP Pwer Advisr n the HP website ( Fr all HP PrLiant BL server blades, see the HP BladeSystem Pwer Sizer n the HP website ( HP resurces fr trubleshting 88

89 Prduct cnfiguratin resurces Device driver infrmatin Refer t driver infrmatin n the HP Sftware and Drivers website ( DDR3 memry cnfiguratin See the DDR3 Memry Cnfiguratin Tl n the HP website ( Operating System Versin Supprt Fr infrmatin abut specific versins f a supprted perating system, refer t the perating system supprt matrix ( Operating system installatin and cnfiguratin infrmatin (fr factry-installed perating systems) Refer t the factry-installed perating system installatin dcumentatin that ships with the server. Server cnfiguratin infrmatin Refer t the server user guide n the Dcumentatin CD, the server installatin pster shipped with the server, and the SmartStart installatin pster (if the server supprts SmartStart) in the HP PrLiant Essentials Fundatin Pack. Installatin and cnfiguratin infrmatin fr the server setup sftware Refer t the server user guide n the Dcumentatin CD, the server installatin pster shipped with the server, and the SmartStart installatin pster (if the server supprts SmartStart) in the HP PrLiant Essentials Fundatin Pack. Sftware installatin and cnfiguratin f the server If the server supprts SmartStart, refer t the SmartStart installatin pster in the HP PrLiant Essentials Fundatin Pack. ilo infrmatin Refer t the HP Integrated Lights-Out User Guide n the Dcumentatin CD r the Remte Management website ( HP resurces fr trubleshting 89

90 Management f the server Refer t the HP Systems Insight Manager Help Guide n the Management CD r DVD, r the HP website ( Installatin and cnfiguratin infrmatin fr the server management system Refer t the HP Systems Insight Manager Installatin and User Guide n the Management CD r DVD, r the HP website ( Fault tlerance, security, care and maintenance, cnfiguratin and setup See the server dcumentatin available in the fllwing lcatins: Dcumentatin CD that ships with the server HP Business Supprt Center website ( HP resurces fr trubleshting 90

91 Errr messages ADU errr messages Intrductin t ADU errr messages This sectin cntains a cmplete alphabetical list f all ADU ("Array diagnstic sftware" n page 76) errr messages fr ADU versin and earlier. IMPORTANT: This guide prvides infrmatin fr multiple servers. Sme infrmatin may nt apply t the server yu are trubleshting. Refer t the server dcumentatin fr infrmatin n prcedures, hardware ptins, sftware tls, and perating systems supprted by the server. WARNING: T avid ptential prblems, ALWAYS read the warnings and cautinary infrmatin in the server dcumentatin befre remving, replacing, reseating, r mdifying system cmpnents. Acceleratr Bard nt Detected Descriptin: Array cntrller did nt detect a cnfigured array acceleratr bard. Install an array acceleratr bard n an array cntrller. If an array acceleratr bard is installed, check fr prper seating n the array cntrller bard. Acceleratr Errr Lg Descriptin: List f the last 32 parity errrs n transfers t r frm the memry n the array acceleratr bard. Displays starting memry address, transfer cunt, and peratin (read and write). If many parity errrs are listed, yu may need t replace the array acceleratr bard. Acceleratr Parity Read Errrs: X Descriptin: Number f times that read memry parity errrs were detected during transfers frm memry n the array acceleratr bard. If many parity errrs ccurred, yu may need t replace the array acceleratr bard. Acceleratr Parity Write Errrs: X Descriptin: Number f times that write memry parity errrs were detected during transfers t memry n the array acceleratr bard. If many parity errrs ccurred, yu may need t replace the array acceleratr bard. Errr messages 91

92 Acceleratr Status: Cache was Autmatically Cnfigured During Last Cntrller Reset Descriptin: Cache bard was replaced with ne f a different size. N actin is required. Acceleratr Status: Data in the Cache was Lst......due t sme reasn ther than the battery being discharged. Descriptin: Data in cache was lst, but nt because f the battery being discharged. Be sure the array acceleratr is prperly seated. If the errr persists, yu may need t replace the array acceleratr. Acceleratr Status: Dirty Data Detected has Reached Limit......Cache still enabled, but writes n lnger being psted. Descriptin: Number f cache lines cntaining dirty data that cannt be flushed (written) t the drives has reached a preset limit. The cache is still enabled, but writes are n lnger being psted. This prblem usually ccurs when a prblem with the drive r drives ccurs. Reslve the prblem with the drive r drives. The cntrller can then write the dirty data t the drives. Psted-writes peratins are restred. Acceleratr Status: Dirty Data Detected......Unable t write dirty data t drives Descriptin: At least ne cache line cntains dirty data that the cntrller has been unable t flush (write) t the drives. This prblem usually ccurs when a prblem with the drive r drives ccurs. Reslve the prblem with the drive r drives. The cntrller can then write the dirty data t the drives. Acceleratr Status: Excessive ECC Errrs Detected in at Least One Cache Line......As a result, at least ne cache line is n lnger in use. Descriptin: At least ne line in the cache is n lnger in use due t excessive ECC errrs detected during use f the memry assciated with that cache line. Cnsider replacing the cache. If cache replacement is nt dne, the remaining cache lines generally cntinue t perate prperly. Acceleratr Status: Excessive ECC Errrs Detected in Multiple Cache Lines......As a result, the cache is n lnger in use. Descriptin: The number f cache lines experiencing excessive ECC errrs has reached a preset limit. Therefre, the cache has been shut dwn. 1. Reseat the cache t the cntrller. 2. If the prblem persists, replace the cache. Errr messages 92

93 Acceleratr Status: Obslete Data Detected Descriptin: During reset initializatin, bslete data was fund in the cache due t the drives being mved and written t by anther cntrller. N actin is required. The cntrller either writes the data t the drives r discards the data cmpletely. Acceleratr Status: Obslete Data was Discarded Descriptin: During reset initializatin, bslete data was fund in the cache, and was discarded (nt written t the drives). N actin is required. Acceleratr Status: Obslete Data was Flushed (Written) t Drives Descriptin: During reset initializatin, bslete data was fund in the cache. The bslete data was written t the drives, but newer data may have been verwritten. If newer data was verwritten, yu may need t restre newer data; therwise, nrmal peratin shuld cntinue. Acceleratr Status: Permanently Disabled Descriptin: Array acceleratr bard has been permanently disabled. It will remain disabled until it is reinitialized using ACU. Check the Disable Cde field. Run ACU t reinitialize the array acceleratr bard. Acceleratr Status: Pssible Data Lss in Cache Descriptin: Pssible data lss was detected during pwer-up due t all batteries being belw sufficient vltage level and n presence f the identificatin signatures n the array acceleratr bard. N way exists t determine if dirty r bad data was in the cache and is nw lst. Acceleratr Status: Temprarily Disabled Descriptin: Array acceleratr bard has been temprarily disabled. Check the Disable Cde field. Acceleratr Status: Unrecgnized Status Descriptin: A status was returned frm the array acceleratr bard that ADU des nt recgnize. Obtain the latest versin f ADU ("Array diagnstic sftware" n page 76). Acceleratr Status: Valid Data Fund at Reset Descriptin: Valid data was fund in psted-write memry at reinitializatin. Data will be flushed t disk. N errr r data lss cnditin exists. N actin is required. Errr messages 93

94 Acceleratr Status: Warranty Alert Descriptin: Catastrphic prblem exists with array acceleratr bard. Refer t ther messages n Diagnstics screen fr exact meaning f this message. Replace the array acceleratr bard. Adapter/NVRAM ID Mismatch Descriptin: EISA NVRAM has an ID fr a different cntrller frm the ne physically present in the slt. Run the server setup utility. Array Acceleratr Battery Pack X nt Fully Charged Descriptin: Battery is nt fully charged. If 75% f the batteries present are fully charged, the array acceleratr is fully peratinal. If mre than 75% f the batteries are nt fully charged, allw 36 hurs t recharge them. Array Acceleratr Battery Pack X Belw Reference Vltage (Recharging) Descriptin: Battery pack n the array acceleratr is belw the required vltage levels. Replace the array acceleratr bard if the batteries d nt recharge within 36 pwered-n hurs. Bard in Use by Expand Operatin Descriptin: Array acceleratr memry is in use by a capacity expansin r RAID migratin. The array acceleratr is autmatically re-enabled fr caching when the capacity expansin r RAID peratin cmpletes. Bard nt Attached Descriptin: An array cntrller is cnfigured fr use with array acceleratr bard, but ne is nt cnnected. Cnnect array acceleratr bard t array cntrller. Cache Has Been Disabled Because ADG Enabler Dngle is Brken r Missing Descriptin: The cache has been disabled because RAID ADG vlume is cnfigured but the ADG Enabler Dngle is brken r missing. Check the ADG Enabler Dngle. Replace if needed. Cache Has Been Disabled; Likely Caused By a Lse Pin n One f the RAM Chips Descriptin: Cache has been disabled due t a large number f ECC errrs detected while testing the cache during POST. This is prbably caused by a lse pin n ne f the RAM chips. Try reseating the cache t the cntrller. If that des nt wrk, replace the cache. Errr messages 94

95 Cnfiguratin Signature is Zer Descriptin: ADU ("Array diagnstic sftware" n page 76) detected that NVRAM cntains a cnfiguratin signature f zer. Old versins f the server setup utility culd cause this. Run the latest versin f server setup utility t cnfigure the cntrller and NVRAM. Cnfiguratin Signature Mismatch Descriptin: The array acceleratr bard is cnfigured fr a different array cntrller bard. The cnfiguratin signature n the array acceleratr bard des nt match the ne stred n the array cntrller bard. T recgnize the array acceleratr bard, run ACU. Cntrller Cmmunicatin Failure Occurred Descriptin: Cntrller cmmunicatin failure ccurred. ADU was unable t successfully issue cmmands t the cntrller in this slt. 1. Be sure all cables are prperly cnnected and wrking. 2. Be sure the cntrller is wrking, and replace if needed. Cntrller Detected. NVRAM Cnfiguratin nt Present Descriptin: EISA NVRAM des nt cntain a cnfiguratin fr this cntrller. Run the server setup utility t cnfigure the NVRAM. Cntrller Firmware Needs Upgrading Descriptin: Cntrller firmware is belw the latest recmmended versin. Update the cntrller t the latest firmware versin ("Firmware maintenance" n page 80). Cntrller is Lcated in Special "Vide" Slt Descriptin: Cntrller is installed in the slt fr special vide cntrl signals. If the cntrller is used in this slt, LED indicatrs n the frnt panel may nt functin prperly. Install the cntrller int a different slt, and run the server setup utility t cnfigure NVRAM. Then, run ACU t cnfigure the cntrller. Cntrller Is Nt Cnfigured Descriptin: Cntrller is nt cnfigured. If the cntrller was previusly cnfigured and yu change drive lcatins, a prblem might exist with the placement f the drives. ADU ("Array diagnstic sftware" n page 76) examines each physical drive and lks fr drives that have been mved t a different drive bay. Lk fr messages indicating which drives have been mved. If n messages are displayed and drive swapping did nt ccur, run ACU t cnfigure the cntrller and run the server setup utility t cnfigure NVRAM. D nt run either utility if yu believe drive swapping has ccurred. Errr messages 95

96 Cntrller Reprted POST Errr. Errr Cde: X Descriptin: The cntrller returned an errr frm its internal POST. Replace the cntrller. Cntrller Restarted with a Signature f Zer Descriptin: ADU ("Array diagnstic sftware" n page 76) did nt find a valid cnfiguratin signature t use t get the data. NVRAM may nt be present (uncnfigured) r the signature present in NVRAM may nt match the signature n the cntrller. Run the server setup utility t cnfigure the cntrller and NVRAM. Disable Cmmand Issued Descriptin: The issuing f the Acceleratr Disable cmmand has disabled psted-writes. This ccurred because f an perating system device driver. Restart the system. Run ACU t reinitialize the array acceleratr bard. Drive (Bay) X Firmware Needs Upgrading Descriptin: Firmware n this physical drive is belw the latest recmmended versin. Update the drive t the latest firmware versin ("Firmware maintenance" n page 80). Drive (Bay) X has Insufficient Capacity fr its Cnfiguratin Descriptin: Drive has insufficient capacity t be used in this lgical drive cnfiguratin. Replace this drive with a larger capacity drive. Drive (Bay) X has Invalid M&P Stamp Descriptin: Physical drive has invalid mnitr and perfrmance data. Run the server setup utility t prperly initialize this drive. Drive (Bay) X Has Lse Cable Descriptin: The array cntrller culd nt cmmunicate with this drive at pwer-up. This drive has nt previusly failed. 1. Be sure all cables are prperly cnnected and wrking. 2. Pwer dwn the system and attempt t recnnect data/pwer cable t the drive. 3. Pwer up the system. 4. If the prblem persists, pwer dwn the system and replace the cable. 5. If the prblem persists, pwer dwn the system and replace the drive. Errr messages 96

97 Drive (Bay) X is a Replacement Drive Descriptin: This drive has been replaced. This message is displayed if a drive is replaced in a fault-tlerant lgical vlume. If the replacement was intentinal, allw the drive t rebuild. Drive (Bay) X is a Replacement Drive Marked OK Descriptin: The drive has been replaced and marked OK by the firmware, in ne f three pssible scenaris: the drive was replaced in a nn-fault-tlerant cnfiguratin; mre drives were replaced than the cnfigured fault-tlerant-cnfiguratin mde culd sustain; r the strage enclsure was pwered dwn befre the server, preventing the drive frm being rebuilt. The drive may cntain incrrect data. Verify data n the drives. Always pwer dwn the server befre pwering dwn any external drive enclsures. Drive (Bay) X is Failed Descriptin: The indicated physical drive has failed. 1. Check fr lse cable cnnectins ("Lse cnnectins" n page 18). 2. If cable cnnectrs are secure, replace the drive. Drive (Bay) X is Underging Drive Recvery Descriptin: This drive is being rebuilt frm the crrespnding mirrr r parity data. N actin is required. Drive (Bay) X Uplad Cde Nt Readable Descriptin: An errr ccurred while ADU ("Array diagnstic sftware" n page 76) was trying t read the uplad cde infrmatin frm this drive. If multiple errrs ccur, the drive may need t be replaced. Drive (Bay) X Was Inadvertently Replaced Descriptin: The physical drive was incrrectly replaced after anther drive failed. CAUTION: D nt run the server setup utility and try t recnfigure, r data will be lst. 1. Pwer dwn the server. 2. Replace the drive that was incrrectly replaced. 3. Replace the riginal drive that failed. Errr messages 97

98 Drive Mnitring Features Are Unbtainable Descriptin: ADU ("Array diagnstic sftware" n page 76) is unable t get mnitr and perfrmance data due t a fatal cmmand prblem (such as drive time-ut), r is unable t get data due t these features nt being supprted n the cntrller. Check fr ther errrs such as time-uts. If n ther errrs ccur, upgrade the firmware t a versin that supprts mnitr and perfrmance, if desired. Drive Mnitring is NOT Enabled fr SCSI Prt X Drive ID Y Descriptin: The mnitr and perfrmance features have nt been enabled n this drive. Run the server setup utility t initialize the mnitr and perfrmance features. Drive Time-Out Occurred n Physical Drive Bay X Descriptin: ADU issued a cmmand t a physical drive and the cmmand was never acknwledged. The drive r cable may be bad. Check the ther errr messages n the Diagnstics screen t determine reslutin. Drive X Indicates Psitin Y Descriptin: Message indicates a designated physical drive, which seems t be scrambled r in a drive bay ther than the ne fr which it was riginally cnfigured. 1. Examine the graphical drive representatin n ADU ("Array diagnstic sftware" n page 76) t determine prper drive lcatins. 2. Pwer dwn the server. 3. Remve drive X and place it in drive psitin Y. 4. Rearrange the drives accrding t the ADU instructins. Duplicate Write Memry Errr Descriptin: Data cannt be written t the array acceleratr bard in duplicate due t the detectin f parity errrs. This is nt a data-lss situatin. Replace the array acceleratr bard. Errr Occurred Reading RIS Cpy frm SCSI Prt X Drive ID Descriptin: An errr ccurred while ADU ("Array diagnstic sftware" n page 76) was trying t read the RIS frm this drive. HP stres the hard drive cnfiguratin infrmatin in the RIS. If multiple errrs ccur, the drive may need t be replaced. FYI: Drive (Bay) X is Third-Party Supplied Descriptin: Third-party supplied the installed drive. If prblems exist with this drive, replace it with a supprted drive. Errr messages 98

99 Identify Lgical Drive Data did nt Match with NVRAM Descriptin: The identify unit data frm the array cntrller des nt match with the infrmatin stred in NVRAM. This can ccur if new, previusly cnfigured drives have been placed in a system that has als been previusly cnfigured. Run the server setup utility t cnfigure the cntrller and NVRAM. Insufficient adapter resurces Descriptin: The adapter des nt have sufficient resurces t perfrm psted-write peratins t the array acceleratr bard. Drive rebuild may be ccurring. Operate the system withut the array acceleratr bard until the drive rebuild cmpletes. Inter-Cntrller Link Cnnectin Culd Nt Be Established Descriptin: Unable t cmmunicate ver the link cnnecting the redundant cntrllers. Be sure bth cntrllers are using the same hardware and firmware revisins. If ne cntrller failed, replace it. Less Than 75% Batteries at Sufficient Vltage Descriptin: The peratin f the array acceleratr bard has been disabled due t less than 75% f the battery packs being at the sufficient vltage level. Replace the array acceleratr bard if the batteries d nt recharge within 36 pwered-n hurs. Less Than 75% f Batteries at Sufficient Vltage Battery Pack X Belw Reference Vltage Descriptin: Battery pack n the array acceleratr is belw the required vltage levels. Replace the array acceleratr bard if the batteries d nt recharge within 36 pwered-n hurs. Lgical Drive X Failed Due t Cache Errr Descriptin: This lgical drive failed due t a catastrphic cache errr. Replace the array acceleratr bard and recnfigure using ACU. Lgical Drive X Status = Failed Descriptin: This status culd be issued fr several reasns: Lgical drive is cnfigured fr N Fault Tlerance, and ne r mre drives failed. Mirrring is enabled, and any tw mirrred drives failed. Data Guarding is enabled, and tw r mre drives failed. Anther cnfigured lgical drive is in the WRONG DRIVE REPLACED r LOOSE CABLE DETECTED state. Check fr drive failures, wrng drive replaced, r lse cable messages. If a drive failure ccurred, replace the failed drive r drives, and then restre the data fr this lgical drive frm the tape backup. Errr messages 99

100 Otherwise, fllw the prcedures fr crrecting prblems when an incrrect drive is replaced r a lse cable is detected. Lgical Drive X Status = Interim Recvery (Vlume Functinal, but nt Fault Tlerant) Descriptin: A physical drive in this lgical drive has failed. The lgical drive is peratinal, but the lss f an additinal drive may cause permanent data lss. Replace the failed drive as sn as pssible. Lgical Drive X Status = Lse Cable Detected......SOLUTION: Turn the system ff and attempt t reattach any lse cnnectins. If this des nt wrk, replace the cable(s) and cnnectin(s). Descriptin: At pwer up, the system des nt detect a cnfigured physical drive r an external strage unit that was previusly detected befre the last system shutdwn. This event can ccur if the user remves ne r mre drives after the system is pwered dwn r if a lse cable r malfunctin prevents the drives frm spinning up. If a drive r enclsure has been remved r discnnected, d the fllwing: 1. Pwer dwn the server. 2. Check cabling. 3. Pwer up the server and strage enclsure at the same time. If drives are failed r purpsely remved while the system is ff: 1. Rebt the server. 2. When prmpted during POST, press F2 t fail the missing drives. Lgical Drive X Status = Overheated Descriptin: The temperature f the Intelligent Array Expansin System drives is beynd safe perating levels and has shut dwn t avid damage. Check the fans and the perating envirnment. Lgical Drive X Status = Overheating Descriptin: The temperature f the Intelligent Array Expansin System drives is beynd safe perating levels. Check the fans and the perating envirnment. Lgical Drive X Status = Recvering (rebuilding data n a replaced drive) Descriptin: A physical drive in this lgical drive has failed and has nw been replaced. The replaced drive is rebuilding frm the mirrr drive r the parity data. N actin is required. Nrmal peratins can ccur; hwever, perfrmance will be less than ptimal until after the rebuild prcess cmpletes. Errr messages 100

101 Lgical Drive X Status = Wrng Drive Replaced Descriptin: A physical drive in this lgical drive has failed. The incrrect drive was replaced. 1. Pwer dwn the server. 2. Replace the drive that was incrrectly replaced. 3. Replace the riginal drive that failed with a new drive. CAUTION: D nt run the server setup utility and try t recnfigure, r data will be lst. Lse Cable Detected - Lgical Drives May Be Marked FAILED Until Crrected Descriptin: At pwer up, the system des nt detect a cnfigured physical drive r an external strage unit that was previusly detected befre the last system shutdwn. This event can ccur if the user remves ne r mre drives after the system is pwered dwn r if a lse cable r malfunctin prevents the drives frm spinning up. If a drive r enclsure has been remved r discnnected, d the fllwing: 1. Pwer dwn the server. 2. Check cabling. 3. Pwer up the server and strage enclsure at the same time. If drives are failed r purpsely remved while the system is ff: 1. Rebt the server. 2. When prmpted during POST, press F2 t fail the missing drives. Mirrr Data Miscmpare Descriptin: Data was fund at reset initializatin in the psted-write memry; hwever, the mirrr data cmpare test failed resulting in that data being marked as invalid. Data lss is pssible. Replace the array acceleratr bard. N Cnfiguratin fr Array Acceleratr Bard Descriptin: The array acceleratr bard has nt been cnfigured. If the array acceleratr bard is present, run ACU t cnfigure the bard. One r Mre Drives is Unable t Supprt Redundant Cntrller Operatin Descriptin: At least ne drive in use des nt supprt redundant cntrller peratin. Replace the drive that des nt supprt redundant cntrller peratin. Errr messages 101

102 Other Cntrller Indicates Different Hardware Mdel Descriptin: The ther cntrller in the redundant cntrller cnfiguratin is a different hardware mdel. Be sure bth cntrllers are using the same hardware mdel. If they are, make sure the cntrllers are fully seated in their slts. Other Cntrller Indicates Different Firmware Versin Descriptin: The ther cntrller in the redundant cntrller cnfiguratin is using a different firmware versin. Be sure bth cntrllers are using the same firmware revisin. Other Cntrller Indicates Different Cache Size Descriptin: The ther cntrller in the redundant cntrller cnfiguratin has a different size array acceleratr. Be sure bth cntrllers are using the same capacity array acceleratr. Prcessr Reduced Pwer Mde Enabled in RBSU Descriptin: Prcessrs clcked dwn If yu select the reduced pwer mde in RBSU, the prcessr are displayed as their reduced speed during POST. This message indicates that the RBSU reduced pwer mde has been enabled and als indicates the maximum speed fr the installed prcessrs. Prcessr Nt Started (Prcessr Stalled) Descriptin: If prcessr fails t launch r fails after being launched but befre cmpleting its initializatin, the prcessr is nt started and this message is displayed. This is likely a defective prcessr. Prcessr Nt Started (Stepping Des Nt Match) Descriptin: If a prcessr has a stepping different than the btstrap prcessr, the prcessr is nt started, and this message is displayed. Prcessr Nt Started (Unsupprted Prcessr Stepping) Descriptin: If a prcessr has an unsupprted stepping, it is nt started, and this message is displayed. Prcessr Nt Supprted (Unsupprted Cre Speed) Descriptin: If a prcessr has a cre speed that is incmpatible with the ther installed prcessrs, the prcessr is nt started, and this message is displayed. Errr messages 102

103 RIS Cpies Between Drives D Nt Match Descriptin: The drives n this cntrller cntain cpies f the RIS that d nt match. The hard drives in the array d nt have matching cnfiguratin infrmatin. 1. Reslve all ther errrs encuntered. 2. Obtain the latest versin f ADU, and then rerun ADU ("Array diagnstic sftware" n page 76). 3. If uncnfigured drives were added, cnfigure these drives using ACU. 4. If drives r arrays were mved, be sure the mvement fllws the guidelines listed in the dcumentatin fr the array cntrller. 5. If the errr persists after cmpleting steps 1 thrugh 4, cntact an HP authrized service prvider ("Cntacting HP technical supprt r an authrized reseller" n page 185). SCSI Prt X Drive ID Y Failed - REPLACE (failure message) Descriptin: ADU ("Array diagnstic sftware" n page 76) detected a drive failure. Crrect the cnditin that caused the errr, if pssible, r replace the drive. SCSI Prt X, Drive ID Y Firmware Needs Upgrading Descriptin: Drive firmware may cause prblems and shuld be upgraded. Update the drive t the latest firmware versin ("Firmware maintenance" n page 80). SCSI Prt X, Drive ID Y Has Exceeded the Fllwing Threshld(s) Descriptin: The mnitr and perfrmance threshld fr this drive has been vilated. Check and reslve the threshld that has been vilated. SCSI Prt X, Drive ID Y is nt Stamped fr Mnitring Descriptin: The drive has nt been stamped with mnitr and perfrmance features. T stamp withut destrying the current cnfiguratin: 1. Run ACU. 2. Change the array acceleratr size and save the cnfiguratin. 3. Change the array acceleratr back t the riginal size and save again. This shuld cause ACU t stamp the drive with mnitring and perfrmance features. SCSI Prt X, Drive ID Y May Have a Lse Cnnectin......SOLUTION: Turn the system ff and attempt t reattach any lse cnnectins. If this des nt wrk, replace the cable(s) and cnnectin(s). Descriptin: SMART is unable t cmmunicate with the drive, because the cable is nt securely cnnected, r the drive cage cnnectin has failed. 1. Pwer dwn the system. Errr messages 103

104 2. Recnnect the cable securely. 3. Restart the system. 4. If the prblem persists, replace the cables and cnnectrs as needed. SCSI Prt X, Drive ID Y RIS Cpies Within This Drive D Nt Match Descriptin: The cpies f RIS n the drive d nt match. Check fr ther errrs. The drive may need t be replaced. SCSI Prt X, Drive ID Y...S.M.A.R.T. Predictive Failure Errrs Have Been Detected in the Factry Mnitr and Perfrmance Data......SOLUTION: Please replace this drive when cnditins permit. Descriptin: A predictive failure warning fr this hard drive has been generated, indicating that a drive failure is imminent. Replace this drive at the earliest pprtunity. Refer t the server dcumentatin fr drive replacement infrmatin befre perfrming this peratin. SCSI Prt X, Drive ID Y...S.M.A.R.T. Predictive Failure Errrs Have Been Detected in the Pwer Mnitr and Perfrmance Data......SOLUTION: Please replace this drive when cnditins permit. Descriptin: A predictive failure warning fr this hard drive has been generated, indicating a drive failure is imminent. Replace this drive at the earliest pprtunity. Refer t the server dcumentatin fr drive replacement infrmatin befre perfrming this peratin. SCSI Prt X, Drive ID Y Was Replaced On a Gd Vlume: (failure message) Descriptin: ADU ("Array diagnstic sftware" n page 76) fund that this drive was replaced, even thugh n prblem ccurred with the vlume. N actin is required. Set Cnfiguratin Cmmand Issued Descriptin: The cnfiguratin f the array cntrller has been updated. The array acceleratr bard may remain disabled until it is reinitialized. Run the server setup utility t reinitialize the array acceleratr bard. Sft firmware upgrade required Descriptin: ADU ("Array diagnstic sftware" n page 76) has determined that the cntrller is running firmware that has been sft upgraded by the Upgrade Utility. Hwever, the firmware running is nt present n all drives. This culd be caused by the additin f new drives in the system. Update all drives t the latest firmware versin ("Firmware maintenance" n page 80). Errr messages 104

105 Strage Enclsure n SCSI Bus X has a Cabling Errr (Bus Disabled)......SOLUTION: The SCSI cntrller has an internal and external cable attached t the same bus. Please discnnect the internal r external cable frm the cntrller. If this cntrller supprts multiple buses, the cable discnnected can be reattached t an available bus. Descriptin: The current cabling cnfiguratin is nt supprted. Refer t the server dcumentatin fr cabling guidelines, and recnfigure as indicated. Strage Enclsure n SCSI Bus X Indicated a Dr Alert......SOLUTION: Be sure that the strage enclsure dr is clsed r the side panel is prperly installed. Descriptin: The side panel f the external strage unit is pen. Be sure the side panel f the strage unit is securely clsed. Strage Enclsure n SCSI Bus X Indicated a Pwer Supply Failure......SOLUTION: Replace the pwer supply. Descriptin: A pwer supply in the external strage unit has failed. Replace the pwer supply. Strage Enclsure n SCSI Bus X Indicated an Overheated Cnditin......SOLUTION: Make sure all cling fans are perating prperly. Als be sure the perating envirnment f strage enclsure is within temperature specificatins. Descriptin: The external strage unit is generating a temperature alert. 1. Be sure all fans are cnnected and perating prperly. 2. Be sure the perating envirnment f the strage unit is within specificatins. 3. Fr better airflw, remve any dust buildup frm fans r ther areas. 4. Check the server dcumentatin fr allwable temperature specificatins and additinal tips. 5. If the prblem persists, replace the fan. Strage enclsure n SCSI Bus X is unsupprted with its current firmware versin......solution: Upgrade the firmware versin n the strage enclsure. Descriptin: The firmware versin f the external strage unit is nt supprted. Update the strage device t the latest firmware versin ("Firmware maintenance" n page 80). Strage Enclsure n SCSI Bus X Indicated that the Fan Failed......SOLUTION: Replace the fan. Descriptin: The cling fan lcated in the external strage unit has failed. Replace the fan. Strage Enclsure n SCSI Bus X Indicated that the Fan is Degraded......SOLUTION: this cnditin usually ccurs n enclsures with multiple fans and ne f thse fans has failed. Replace any fans nt perating prperly. Errr messages 105

106 Descriptin: One r mre fans in the external strage unit have failed. Replace the failed fans. Strage Enclsure n SCSI Bus X Indicated that the Fan Mdule is Unplugged......SOLUTION: Make sure the fan mdule is prperly cnnected. Descriptin: A fan in the external strage unit is nt cnnected prperly. Check and reseat all fan cnnectins securely. Strage Enclsure n SCSI Bus X - Wide SCSI Transfer Failed......SOLUTION: This may indicate a bad SCSI cable n bus X. Try replacing the cable. Descriptin: A cable n bus X has failed. 1. Replace the failed cable. 2. If the prblem persists, cntact an authrized service prvider. Swapped cables r cnfiguratin errr detected. A cnfigured array f drives......was mved frm anther cntrller that supprted mre drives than this cntrller supprts. SOLUTION: Upgrade the firmware n this cntrller. If this desn t slve the prblem, then pwer dwn system and mve the drives back t the riginal cntrller. Descriptin: Yu have exceeded the maximum number f drives supprted fr this cntrller, and the cnnected cntrller was nt part f the riginal array cnfiguratin. 1. Update the cntrller t the latest firmware versin ("Firmware maintenance" n page 80). 2. If the prblem persists: Replace this cntrller with the riginal cntrller. r Replace this cntrller with a new cntrller that supprts the number f drives in the array. Swapped Cables r Cnfiguratin Errr Detected. A Drive Rearrangement......was attempted while an expand peratin was running. This is an unsupprted peratin. SOLUTION: Pwer dwn system then mve drives back t their riginal lcatin. Pwer n system and wait fr the expand peratin t cmplete befre attempting a drive rearrangement. Descriptin: One r mre drive lcatins were changed while an expand peratin was in prgress. 1. Pwer dwn the server. 2. Place the drives in their riginal lcatins. 3. Restart the server, and then cmplete the expand peratin. 4. Mve the drives t their new lcatins after the expand peratin is cmpleted. Errr messages 106

107 Swapped Cables r Cnfiguratin Errr Detected. An Unsupprted Drive Arrangement Was Attempted......SOLUTION: Pwer dwn system then mve drives back t their riginal lcatin. Descriptin: One r mre physical drives were mved, causing a cnfiguratin that is nt supprted. Mve all drives t their riginal lcatins, and then refer t the server dcumentatin fr supprted cnfiguratins. Swapped cables r cnfiguratin errr detected. The cables appear t be interchanged......solution: Pwer dwn system then mve the drives r cables back t their riginal lcatin. Descriptin: ADU ("Array diagnstic sftware" n page 76) has detected a change in the cable cnfiguratin. One r mre cables may be cnnected t the incrrect bus r ne r mre drives have been mved t new lcatins. 1. Refer t the server dcumentatin fr supprted cnfiguratins and cabling guidelines. 2. Restre t the riginal cnfiguratin. Swapped cables r cnfiguratin errr detected. The cnfiguratin infrmatin n the attached drives......is nt backward cmpatible with this cntrller s firmware. SOLUTION: Upgrade the firmware n this cntrller. If this desn t slve the prblem then pwer dwn system then mve drives back t the riginal cntrller. Descriptin: The current firmware versin n the cntrller cannt interpret the cnfiguratin infrmatin n the cnnected drives. Update the cntrller t the latest firmware versin ("Firmware maintenance" n page 80). r If the prblem persists, mve the drives t the riginal cntrller. Swapped Cables r Cnfiguratin Errr Detected. The Maximum Lgical Vlume Cunt X......was exceeded during lgical vlume additin. All lgical vlumes beynd X have been lst and cannt be recvered. SOLUTION: Identify the drives that cntain the lst lgical vlumes. Mve thse drives t anther cntrller where the lgical vlumes can be recreated. NOTE! If a drive cntains a valid lgical vlume and a lst lgical vlume, then d nt mve that drive t anther cntrller. Descriptin: Mre lgical drives were created than are supprted n this cntrller, causing lst lgical drive vlumes. Identify the drives cntaining lst vlumes, and then mve them t anther cntrller s the lst vlumes can be recreated. CAUTION: Remving a drive that cntains valid vlume data causes all valid data t be lst. Errr messages 107

108 System Bard is Unable t Identify which Slts the Cntrllers are in Descriptin: The slt indicatr n the system bard is nt wrking crrectly. Firmware recgnizes bth cntrllers as being installed in the same slt. 1. Be sure bth cntrllers are fully seated in their slts. If the prblem persists, this might indicate a cntrller prblem r a system bard prblem. CAUTION: Only authrized technicians trained by HP shuld attempt t remve the system bard. If yu believe the system bard requires replacement, cntact HP Technical Supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185) befre prceeding. 2. Remve ne f the cntrllers in the cnfiguratin and see if the remaining cntrller generates a POST message. 3. Mve the remaining cntrller t the ther slt t see if it still generates a POST message. 4. Repeat these steps with the ther cntrller. If bth cntrllers give POST messages in ne slt but nt the ther, it is a system bard prblem. If ne f the cntrllers gives POST messages and the ther cntrller des nt, replace the cntrller that is giving the POST messages. Cntact an authrized service prvider fr any warranty replacements. The Redundant Cntrllers Installed are nt the Same Mdel......SOLUTION: Pwer dwn the system and verify that the redundant cntrllers are different mdels. If they are different mdels, replace the ther cntrller with the same mdel as this ne. Descriptin: ADU detected tw different cntrller mdels installed in a redundant cntrller cnfiguratin. This is nt supprted and ne r bth cntrllers may nt be perating prperly. Use the same cntrller mdels fr redundant cntrller cnfiguratins. This Cntrller Can See the Drives but the Other Cntrller Can't Descriptin: The ther cntrller in the redundant cntrller cnfiguratin cannt recgnize the drives, but this cntrller can. Reslve any ther errrs and then rerun ADU ("Array diagnstic sftware" n page 76). This Cntrller Can't See the Drives but the Other Cntrller Can Descriptin: The ther cntrller in the redundant cntrller cnfiguratin can recgnize the drives, but this cntrller cannt. Reslve any ther errrs and then rerun ADU ("Array diagnstic sftware" n page 76). Unable t Cmmunicate with Drive n SCSI Prt X, Drive ID Y Descriptin: The array cntrller cannt cmmunicate with the drive. If the hard drive amber LED is n, replace the drive. Errr messages 108

109 Unable t Retrieve Identify Cntrller Data. Cntrller May be Disabled r Failed...SOLUTION: Pwer dwn the system. Verify that the cntrller is fully seated. Then pwer the system n and lk fr helpful errr messages displayed by the cntrller. If this desn t help, cntact yur HP service prvider. Descriptin: ADU ("Array diagnstic sftware" n page 76) requested the identify cntrller data frm the cntrller, but was unable t btain it. This usually indicates that the cntrller is nt seated prperly r has failed. 1. Pwer dwn the server. 2. Be sure the cntrller is fully seated. 3. Restart the server. 4. Reslve any errr messages displayed by the cntrller. If this des nt slve the prblem, cntact an HP authrized service prvider ("Cntacting HP technical supprt r an authrized reseller" n page 185). Unknwn Disable Cde Descriptin: A cde was returned frm the array acceleratr bard that ADU des nt recgnize. Obtain the latest versin f ADU ("Array diagnstic sftware" n page 76). Unrecverable Read Errr Descriptin: Read parity errrs were detected when an attempt t read the same data frm bth sides f the mirrred memry was made. Data lss will ccur. Replace the array acceleratr bard. Unsupprted Prcessr Cnfiguratin (Prcessr Required in Slt #1) Descriptin: Prcessr required in slt 1. If yu d nt install a supprted prcessr in slt 1, this message is displayed, and the system halts. Warning Bit Detected Descriptin: A mnitr and perfrmance threshld vilatin may have ccurred. The status f a lgical drive may nt be OK. Check the ther errr messages fr an indicatin f the prblem. WARNING - Drive Write Cache is Enabled n X Descriptin: Drive has its internal write cache enabled. The drive may be a third-party drive, r the perating parameters f the drive may have been altered. Cnditin can cause data crruptin if pwer t the drive is interrupted. Replace the drive with a supprted drive r restre the perating parameter f the drive. Errr messages 109

110 WARNING - Mixed Feature Prcessrs Were Detected Descriptin: Mixed feature prcessrs were detected. The server will bt using the lwest featured prcessr. If yu install supprted prcessrs with different features in the same system, this infrmatinal message is displayed. WARNING - Resetting Crrupted CMOS Descriptin: This infrmatinal message displays when the ROM detects that CMOS is crrupted. The default values are restred. This message des nt display if a user has intentinally invalidated the cnfiguratin thrugh RBSU by erasing NVRAM. WARNING - Resetting Crrupted NVRAM Descriptin: This infrmatinal message displays when the ROM detects that NVRAM is crrupted. The default values are restred. This message des nt display if a user has intentinally invalidated the cnfiguratin thrugh RBSU by erasing NVRAM. WARNING - Resetting Crrupted System Envirnment Descriptin: This infrmatinal message is displayed when the System Envirnment Variables are crrupted. The default values are restred. This message des nt display if a user has intentinally invalidated the cnfiguratin thrugh RBSU by erasing NVRAM. WARNING - Restring Default Cnfiguratins as Requested Descriptin: If, n the subsequent pwer up, yu select the ptin t erase NVRAM in RBSU, this infrmatinal message is displayed. WARNING: Strage Enclsure n SCSI Bus X Indicated it is Operating in Single Ended Mde......SOLUTION: This usually ccurs when a single-ended drive type is inserted int an enclsure with ther drive types; and that makes the entire enclsure perate in single ended mde. T maximize perfrmance replace the single-ended drive with a type that matches the ther drives. Descriptin: One r mre single-ended mde SCSI drives are installed in an external strage unit that perates in LVD mde. The array cntinues t perate, but installing all LVD drives maximizes perfrmance. Write Memry Errr Descriptin: Data cannt be written t the cache memry. This typically means that a parity errr was detected while writing data t the cache. This can be caused by an incmplete cnnectin between the cache and the cntrller. This is nt a data lss circumstance. Pwer dwn the system and be sure that the cache bard is fully cnnected t the cntrller. Errr messages 110

111 Wrng Acceleratr Descriptin: This may mean that the bard was replaced in the wrng slt r was placed in a system previusly cnfigured with anther bard type. Included with this message is a message indicating (1) the type f adapter sensed by ADU ("Array diagnstic sftware" n page 76), and (2) the type f adapter last cnfigured in EISA NVRAM. Check the diagnsis screen fr ther errr messages. Run the server setup utility t update the system cnfiguratin. ADU versin 8.0 thrugh 8.28 errr messages This sectin cntains a cmplete alphabetical list f all ADU ("Array diagnstic sftware" n page 76) errr messages. ADU is being replaced by the ACU diagnstics feature ("Diagnstics tasks" n page 70). If the fllwing versins are installed n the server, see the messages in this sectin: ADU versin 8.0 thrugh ADU versin 8.25 ACU diagnstics 8.28 and later Array Acceleratr: The batteries were ht-remved. Replace the batteries. Array Acceleratr: The cache is disabled because the batteries are lw n the redundant cntrller. Replace the batteries if the batteries d nt recharge within 36 pwered-n hurs. Array Acceleratr: The cache fr this cntrller is temprarily disabled since a snapsht is in prgress......the cntrller requires a rebt t enable the cache. Until the rebt ccurs, array acceleratr peratins such as Expansin, Extensin, and Migratin are disabled. Rebt the Cntrller t enable the cache. Until the rebt ccurs, array acceleratr peratins such as Expansin, Extensin, and Migratin are disabled. Array Acceleratr: The cache is disabled because the batteries are lw. Replace the batteries if the batteries d nt recharge within 36 pwered-n hurs. Array Acceleratr: This cntrller has been set up t be a part f a redundant pair f cntrllers......but the array acceleratr cache sizes are different n the tw cntrllers. Make certain that bth cntrllers are using array acceleratrs with the same amunt f cache memry installed. Adjust the memry installed in the array acceleratrs t matching sizes. Errr messages 111

112 Array Acceleratr: The cache is disabled because the restre peratin frm flash memry failed. Reseat the cntrller cache mdule. If the prblem persists, cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). Array Acceleratr: The cache is disabled because the charge n the flash-memry capacitr is t lw. Replace the capacitr if the capacitr des nt recharge within 10 minutes. Array Acceleratr: The cache is disabled because a capacitr has failed t charge t an acceptable level. Replace the capacitr. Array Acceleratr: The cache is disabled because the backup peratin t flash memry failed. Reseat the cntrller cache mdule. If the prblem persists, cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). Array Acceleratr: The cache is disabled because there are n capacitrs attached t the cache mdule. Install a capacitr. Array Acceleratr: The cache is disabled because a flash memry r capacitr hardware failure has been detected. Cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). Array Acceleratr: This cntrller's firmware is nt backward cmpatible with the cache mdule revisin. Upgrade the cntrller t the latest firmware. If the prblem persists, cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). Array status: The array has failed. Check fr failed physical r lgical drives in the array and crrect the failure cause. Array status: The array currently has a drive erase peratin queued, running, stpped r cmpleted n a lgical r physical drive. N actin is required. Errr messages 112

113 Array Status: The array has a spare drive assigned which is smaller than the smallest data drive in the array Sme peratins in the array will nt be available. Replace the spare drive with anther drive at least the size f the smallest data drive in the array. Cntrller State: The array cntrller cntains a vlume that was created with a different versin f cntrller firmware and is nt backward-cmpatible with the current versin f firmware. Yu may recnfigure the cntrller, but the existing cnfiguratin and data will be verwritten and ptentially lst. Upgrade the cntrller t the latest firmware. If the prblem persists, mve the cnfigured arrays back t the riginal cntrller. Cntrller State: The array cntrller cntains mre lgical drives than are supprted in the current cnfiguratin Any cnfiguratin cmmand (e.g. lgical drive creatin, array expansin, etc.) r mdificatin t the cntrller will result in the lss f all existing data n the disabled vlume(s). Identify the drives that cntain the lst lgical vlumes. Mve thse drives t anther cntrller where the lgical vlumes can be recreated. If a drive cntains a valid lgical vlume that is in use and a lst lgical vlume, then d nt mve that drive t anther cntrller. Cntrller State: The array cntrller cntains ne r mre lgical drives with a RAID level that is nt supprted in the current cnfiguratin Any cnfiguratin cmmand (e.g. lgical drive creatin, array expansin, etc.) r mdificatin t the cntrller will result in the lss f all existing data n the disabled vlume(s). D ne f the fllwing: If this message is bserved after mving a cnfigured array f drives frm anther cntrller, then upgrade the firmware n this cntrller. Als, check if the cache mdule is installed. Install the cache mdule if nt present. If this desn't slve the prblem, pwer dwn the server and mve the drives back t the riginal cntrller. If this message is bserved withut any drive mvement, check if the cache mdule has failed and replace it if required. If the prblem persists, cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). Cntrller State: The array cntrller cntains redundant cnnectins t ne r mre physical drives that are nt supprted in the current cnfiguratin Please remve the redundant cnnectin(s) r, if yur cntrller supprts it, install the apprpriate license key t enable the dual dmain feature. Take the apprpriate actin as stated in the message. Errr messages 113

114 Cntrller State: The array cntrller is cnnected t an expander card r an external enclsure and is perating withut a memry bard. If there are physical drives attached t the expander card r external enclsure, and thse drives cntain any lgical drives, then making any cnfiguratin change will lead t ptential data lss n thse lgical drives. Install a cache memry mdule. Cntrller State: The array cntrller is perating withut a memry bard and cntains ne r mre lgical drives with a RAID level that is nt supprted in the current cnfiguratin. Any cnfiguratin cmmand (e.g. lgical drive creatin, array expansin, etc.) r mdificatin t the cntrller will result in the lss f all existing data n the disabled vlume(s). Install a cache memry mdule. Cntrller State: The array cntrller is perating withut a memry bard and has a bad vlume psitin Any cnfiguratin cmmand (e.g. lgical drive creatin, array expansin, etc.) r mdificatin t the cntrller will result in the lss f all existing data n the disabled vlume(s). Install a cache memry mdule. Cntrller State: The array cntrller is perating withut a memry bard and cntains mre lgical drives than are supprted in the current cnfiguratin Any cnfiguratin cmmand (e.g. lgical drive creatin, array expansin, etc.) r mdificatin t the cntrller will result in the lss f all existing data n the disabled vlume(s). Install a cache memry mdule. Cntrller State: The array cntrller is perating withut a memry bard and has an invalid physical drive cnnectin Any cnfiguratin cmmand (e.g. lgical drive creatin, array expansin, etc.) r mdificatin t the cntrller will result in the lss f all existing data n the disabled vlume(s). Install a cache memry mdule. Cntrller State: The array cntrller has a cnfiguratin that requires mre physical drives than are currently supprted Yu may recnfigure the cntrller, but the existing cnfiguratin and data will be verwritten and ptentially lst. D ne f the fllwing: If this message is bserved after mving a cnfigured array f drives frm anther cntrller, then upgrade the firmware n this cntrller. Als, check if the cache mdule is installed. Install the cache mdule if nt present. If this desn't slve the prblem, pwer dwn the server and mve the drives back t the riginal cntrller. If this message is bserved withut any drive mvement, check if the cache mdule has failed and replace it if required. If the prblem persists, cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). Errr messages 114

115 Cntrller State: The array cntrller has an unknwn disabled cnfiguratin status message Any cnfiguratin cmmand (e.g. lgical drive creatin, array expansin, etc.) r mdificatin t the cntrller will result in the lss f all existing data n the disabled vlume(s). Cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). Cntrller State: The array cntrller has an unsupprted cnfiguratin Yu may recnfigure the cntrller, but the existing cnfiguratin and data will be verwritten and ptentially lst. D ne f the fllwing: If this message is bserved after mving a cnfigured array f drives frm anther cntrller, then upgrade the firmware n this cntrller. Als, check if the cache mdule is installed. Install the cache mdule if nt present. If this desn't slve the prblem, pwer dwn the server and mve the drives back t the riginal cntrller. If this message is bserved withut any drive mvement, check if the cache mdule has failed and replace it if required. If the prblem persists, cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). Cntrller State: The cntrller cannt be cnfigured. CACHE STATUS PROBLEM DETECTED:... The cache n this cntrller has a prblem. T prevent data lss, cnfiguratin changes t this cntrller are nt allwed. Please replace the cache t be able t cntinue t cnfigure this cntrller. Replace the cache mdule. Cntrller State: A lgical drive is cnfigured with a newer versin f the Array Cnfiguratin tls than is currently running....please btain a newer versin f the Array Cnfiguratin tls t cnfigure r diagnse this cntrller. Obtain the latest versin f ACU. Cntrller State: The HBA des nt have an access ID......External SCSI array cntrllers that supprt SSP require HBAs t have an access ID. Upgrade the HBA. If the prblem persists, cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). Drive Offline due t Erase Operatin: The lgical drive is ffline frm having an erase in prgress. N actin is required. The lgical drive will be ffline temprarily. Lgical drive migrate and extend peratins are nt pssible while the erase peratin is in prgress. Errr messages 115

116 Drive Offline due t Erase Operatin: The physical drive is currently queued fr erase. N actin is required. The lgical drive cntaining this physical drive cannt be migrated r extended while the erase peratin is in prgress. Drive Offline due t Erase Operatin: The physical drive is ffline and currently being erased. N actin is required. The lgical drive cntaining this physical drive cannt be migrated r extended while the erase peratin is in prgress. Drive Offline due t Erase Operatin: The physical drive is ffline and the erase prcess has been failed......the drive may nw be brught nline thrugh the re-enable erased drive cmmand in ACU. Re-enable the physical drive using the Array Cnfiguratin Utility. Drive Offline due t Erase Operatin: The physical drive is ffline and the erase prcess has cmpleted......the drive may nw be brught nline thrugh the re-enable erased drive cmmand in ACU. Re-enable the physical drive using the Array Cnfiguratin Utility. Drive Offline due t Erase Operatin: The physical drive is ffline frm having an erase in prgress. N actin is required. The lgical drive cntaining this physical drive cannt be migrated r extended while the erase peratin is in prgress. Failed Array Cntrller: cde:<lckup Cde> : Restart the server and run a diagnstic reprt Install the latest versin f cntrller firmware. If the cnditin persists, the cntrller may need t be replaced r require service. Take the apprpriate actin as indicated in the message. If the cnditin persists, replace the cntrller r cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). Lgical drive state: A lgical drive is cnfigured with a newer versin f Strage/Cnfig Md than is currently running. Obtain the latest versin f ACU. Lgical drive state: Backgrund parity initializatin is currently queued......r in prgress n this lgical drive. If backgrund parity initializatin is queued, it will start when I/O is perfrmed n the drive. When backgrund parity initializatin cmpletes, the perfrmance f the lgical drive will imprve. N actin is required. Errr messages 116

117 Lgical drive state: The current array cntrller is perfrming capacity expansin,......extensin, r migratin n this lgical drive. N actin is required. Further cnfiguratin is disabled until the prcess cmpletes. Lgical drive state: The lgical drive is disabled frm a SCSI ID cnflict. Check all SCSI cmpnents t make sure they all have a unique SCSI ID. Lgical drive state: The lgical drive is nt cnfigured. Refresh the system using the Array Cnfiguratin Utility. Lgical drive state: The lgical drive is nt yet available. N actin is required. This lgical drive will remain in this state until all expand/shrink r mve peratins n this array are cmpleted. All I/O requests sent t the lgical drive in this state will be rejected. Lgical drive state: The lgical drive is ffline frm being ejected. Reinstall the remved physical drives. Lgical drive state: The lgical drive is queued fr erase. N actin is required. Lgical drive migrate and extend peratins are nt pssible while the erase peratin is in prgress. Lgical drive state: The lgical drive is queued fr expansin. N actin is required. Lgical drive state: The lgical drive is queued fr rebuilding. N actin is required. Nrmal peratins can ccur; hwever, perfrmance will be less than ptimal during the rebuild prcess. Lgical drive state: This lgical drive has a high physical drive cunt......as well as a high stripe size value such that a cntrller lck up culd ccur. It is recmmended that the stripe size be migrated t a lwer value. Migrate the stripe size t a lwer value using the Array Cnfiguratin Utility. NVRAM Errr: Bard ID culd nt be read......(read-only Table failed checksum test). Unrecverable errr. Cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). NVRAM Errr: Btstrap NVRAM image failed checksum test,......but a backup image was fund and successfully restred. A system restart is needed. Restart the server. Errr messages 117

118 NVRAM Errr: Btstrap NVRAM image failed checksum test......and culd nt be restred. This errr may r may nt be recverable. A firmware update might be able t crrect the errr. Update the cntrller firmware. If the update fails, cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). Physical Drive State: The data n the physical drive is being rebuilt. N actin is required. Nrmal peratins can ccur; hwever, perfrmance will be less than ptimal during the rebuild prcess. Physical Drive State: Predictive failure. This physical drive is predicted t fail sn. If this drive is part f a nn-fault-tlerant cnfiguratin, d the fllwing: 1. Back up all data n the drive. 2. Replace the drive. 3. Restre all data t the new drive. If this drive is part f a fault-tlerant cnfiguratin, d nt replace this drive unless all ther drives in the array are nline. Physical Drive State: This drive is nt supprted fr cnfiguratin......and shuld be discnnected frm this cntrller. Replace the physical drive with a drive supprted by the cntrller. Physical Drive State: SATA drives are nt supprted fr cnfiguratin and shuld be discnnected frm this cntrller. Replace the physical drive with a drive supprted by the cntrller. Physical Drive State: Single-prted drives are nt supprted fr cnfiguratin and shuld be discnnected frm this cntrller. Replace the physical drive with a drive supprted by the cntrller. Physical Drive State: This drive cntains unsupprted cnfiguratin data......it cannt be used fr cnfiguratin and shuld be discnnected frm this cntrller. Replace the physical drive with a drive supprted by the cntrller. Physical Drive State: This drive is nt supprted fr cnfiguratin by this versin f cntrller firmware. Replace the physical drive with a drive supprted by the cntrller. Physical Drive State: This drive is smaller in size than the drive it is replacing......it is nt supprted fr cnfiguratin and shuld be discnnected frm this cntrller. Errr messages 118

119 Replace the physical drive with a larger drive supprted by the cntrller. Physical Drive State: This drive is unrecgnizable......it is nt supprted fr cnfiguratin and shuld be discnnected frm this cntrller. Replace the physical drive with a drive supprted by the cntrller. Physical Drive State: This physical drive is part f a lgical drive that is nt supprted by the current cnfiguratin... Any cnfiguratin cmmand (e.g. lgical drive creatin, array expansin, etc.) r mdificatin t the cntrller will result in the lss f all existing data n the disabled lgical drive(s). D ne f the fllwing: If this message is bserved after mving a cnfigured array f drives frm anther cntrller, then upgrade the firmware n this cntrller. Als, check if the cache mdule is installed. Install the cache mdule if nt present. If this desn't slve the prblem, pwer dwn the server and mve the drives back t the riginal cntrller. If this message is bserved withut any drive mvement, check if the cache mdule has failed and replace it if required. If the prblem persists, cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). Redundancy State: This cntrller has been setup t be part f a redundant pair f cntrllers......but redundancy is temprarily disabled. Redundancy is temprarily disabled because capacity expansin, extensin, r migratin is in prgress. Redundancy will be enabled when this prcess is cmplete. N actin is required. Redundancy State: This cntrller has been setup t be part f a redundant pair f cntrllers......but redundancy is disabled. Redundancy is disabled fr an unknwn reasn. Cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). Redundant Path Failure: Multi-dmain path failure Check the strage device I/O mdule and cables t restre redundant paths. Redundant Path Failure: The lgical drive is degraded due t the lss f a redundant path. Check the strage bx I/O mdule and cables t restre redundant paths t the lgical drive. Redundant Path Failure: The physical drive is degraded due t the lss f a redundant path. Check the strage bx I/O mdule and cables t restre redundant paths t the physical drive. Errr messages 119

120 Redundant Path Failure: Warning: Redundant I/0 mdules f this strage bx......are nt cabled in a recmmended cnfiguratin. T crrectly cnnect the cables t the strage system, see the prduct user guide. Smart SSD State: SSD has less than 2% f usage remaining befre wearut. Mnitr the drive frequently and replace the drive befre wearut. Smart SSD State: SSD has less than 2% f usage remaining befre wearut It has less than an estimated 56 days befre it reaches the maximum usage limit and shuld be replaced as sn as pssible. Replace the SSD as sn as pssible. Smart SSD State: SSD has less than 5% f usage remaining befre wearut. Mnitr the drive frequently and replace the drive befre wearut. Smart SSD State: SSD has less than 5% f usage remaining befre wearut It has less than an estimated 56 days befre it reaches the maximum usage limit and shuld be replaced as sn as pssible. Replace the SSD as sn as pssible. Smart SSD State: SSD has less than an estimated 56 days befre it reaches the maximum usage limit fr writes (wearut)......and shuld be replaced as sn as pssible. Replace the SSD as sn as pssible. Smart SSD State: SSD has reached the maximum rated usage limit fr writes (wearut) and shuld be replaced immediately. Replace the SSD immediately. Smart SSD State: The SmartSSD Wear Gauge lg is full...wear Gauge parameters are nt available. SSD wearut cannt be mnitred. If wearut needs t be mnitred, replace the drive. Strage Enclsure: The enclsure is reprting a critical temperature status cnditin......pwer ff the enclsure immediately. Pwer ff the enclsure immediately. Be sure that all the fans are cnnected and perating prperly. Replace any defective fans. Fr better airflw remve any dust buildup frm fans r ther areas. If the prblem persists, cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). Errr messages 120

121 Strage Enclsure: One r mre fans have failed. Replace the failed fan. Strage Enclsure: Warning: The enclsure is reprting a high temperature status. Be sure that all fans are cnnected and perating prperly. Replace any defective fans. Fr better airflw, remve any dust buildup frm fans r ther areas. If the prblem persists, cntact HP supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185). Strage Enclsure: Warning: One r mre redundant pwer supplies in this enclsure has failed r is nt plugged in crrectly. Reseat the pwer supply firmly and check the pwer cable. If the prblem persists, check the pwer supply. POST errr messages and beep cdes Intrductin t POST errr messages The errr messages and cdes in this sectin include all messages generated by PrLiant servers. Sme messages are infrmatinal nly and d nt indicate any errr. A server generates nly the cdes that are applicable t its cnfiguratin and ptins. HP PrLiant p-class server blades d nt have speakers and thus d nt supprt audi utput. Disregard the audible beeps infrmatin if the server falls int this categry. IMPORTANT: This guide prvides infrmatin fr multiple servers. Sme infrmatin may nt apply t the server yu are trubleshting. Refer t the server dcumentatin fr infrmatin n prcedures, hardware ptins, sftware tls, and perating systems supprted by the server. WARNING: T avid ptential prblems, ALWAYS read the warnings and cautinary infrmatin in the server dcumentatin befre remving, replacing, reseating, r mdifying system cmpnents. Nn-numeric messages r beeps nly Advanced Memry Prtectin mde: Advanced ECC Pssible Cause: Advanced ECC supprt is enabled. Nne. Advanced Memry Prtectin mde: Advanced ECC with ht-add supprt Pssible Cause: Advanced ECC with Ht-Add supprt is enabled. Nne. Errr messages 121

122 Advanced Memry Prtectin mde: Online spare with Advanced ECC...Xxxx MB System memry and xxxx MB memry reserved fr Online Spare. Pssible Cause: This message indicates Online Spare Memry is enabled and indicates the amunt f memry reserved fr this feature. Nne. Advanced Memry Prtectin mde: Multi-bard mirrred memry with Advanced ECC...Xxxx MB System memry and xxxx MB memry reserved fr Mirrring. Pssible Cause: This message indicates Mirrred Memry is enabled and indicates the amunt f memry reserved fr this feature. Nne. Advanced Memry Prtectin mde: RAID memry with Advanced ECC...Xxxx MB System memry and xxxx MB memry reserved fr RAID. Pssible Cause: This message indicates RAID Memry is enabled and indicates the amunt f memry reserved fr this feature. Nne. An Unexpected Shutdwn ccurred prir t this pwer-up Pssible Cause: The server shut dwn because f an unexpected event n the previus bt. Check the System Management Lg r OS Event Lg fr details n the failure. Critical Errr Occurred Prir t this Pwer-Up Pssible Cause: A catastrphic system errr, which caused the server t crash, has been lgged. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. Fan Slutin Nt Fully Redundant Audible Beeps: Pssible Cause: The minimum number f required fans is installed, but sme redundant fans are missing r failed. Install fans r replace failed fans t cmplete redundancy. Errr messages 122

123 Fan Slutin Nt Sufficient Audible Beeps: Pssible Cause: The minimum number f required fans is missing r failed. Install fans r replace any failed fans. Fatal DMA Errr Pssible Cause: The DMA cntrller has experienced a critical errr that has caused an NMI. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. Fatal Express Prt Errr Pssible Cause: A PCI Express prt has experienced a fatal errr that caused an NMI. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace the failed PCI Express bards r reseat lse PCI Express bards. Fatal Frnt Side Bus Errr Pssible Cause: The prcessr frnt-side bus experienced a fatal errr. 1. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75). CAUTION: Befre replacing r reseating any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard requiring replacement f the system bard. 2. Replace any failed prcessrs r reseat any lse prcessrs. Fatal Glbal Prtcl Errr Pssible Cause: The system experienced a critical errr that caused an NMI. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. Errr messages 123

124 Fatal Hub Link Errr Pssible Cause: The hub link interface has experienced a critical failure that caused an NMI. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. FATAL ROM ERROR: The System ROM is nt Prperly Prgrammed. Audible Beeps: 1 lng, 1 shrt Pssible Cause: The System ROM is nt prperly prgrammed. Replace the physical ROM part. Fibre Channel Mezzanine/Balcny Nt Supprted. Audible Beeps: 2 shrt Descriptin: The Fibre Channel adapter is nt supprted n the server. Install the supprted Fibre Channel adapter. High Temperature Cnditin detected by Prcessr X Pssible Cause: Ambient temperature exceeds recmmended levels, fan slutin is insufficient, r fans have failed. Adjust the ambient temperature, install fans, r replace the failed fans. Illegal Opcde - System Halted Pssible Cause: The server has entered the Illegal Operatr Handler because f an unexpected event. This errr is ften sftware-related and des nt necessarily indicate a hardware issue. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace any failed cmpnents as indicated. Be sure that all sftware is installed prperly. ilo Generated NMI Pssible Cause: The ilo cntrller generated an NMI. Check the ilo lgs fr details f the event. Errr messages 124

125 Internal CPU Check - Prcessr Pssible Cause: A prcessr has experienced an internal errr. 1. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75). CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. 2. Replace any failed cmpnents as indicated, including prcessrs and PPMs. Invalid memry types were fund n the same nde. Please check DIMM cmpatibility. - Sme DIMMs may nt be used Descriptin: Invalid r mixed memry types were detected during POST. Use nly supprted DIMM pairs when ppulating memry sckets. Refer t the applicable server user guide memry requirements. Invalid Passwrd - System Halted! Pssible Cause: An invalid passwrd was entered. Enter a valid passwrd t access the system. Invalid Passwrd - System Restricted! Pssible Cause: A valid passwrd that des nt have permissins t access the system has been entered. Enter a valid passwrd with the crrect permissins. Memry fund n unppulated Nde. Prcessr is required t be installed fr memry t be used. Descriptin: The system detects DIMMs, but is unable t use the DIMMs because a prcessr is nt installed in the crrespnding scket. CAUTION: Befre installing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard requiring replacement f the system bard. T use the installed DIMMs, install a prcessr in the crrespnding scket. Errr messages 125

126 Mismatched pwer supplies nt supprted Audible Beeps: 1 lng, 1 shrt Pssible Cause: The pwer supplies installed in the server are nt supprted in the current cnfiguratin. The server des nt supprt installing mre than ne type f pwer supply. Install supprted pwer supplies in a supprted cnfiguratin. Fr supprted pwer supply cnfiguratins, see the server dcumentatin n the HP website ( Mixed prcessr speeds detected. Please make sure that all prcessrs are the same speed. System Halted! Audible Beeps: 1 lng, 1 shrt Descriptin: Mixed prcessr speeds are nt supprted. Refer t the server dcumentatin fr supprted prcessrs. Be sure that all installed prcessrs are the same speed. Netwrk Server Mde Active and N Keybard Attached Pssible Cause: A keybard is nt cnnected. An errr has nt ccurred, but a message is displayed t indicate the keybard status. N actin is required. NMI - Buttn Pressed! Pssible Cause: The NMI buttn was pressed, initiating a memry dump fr crash dump analysis. Rebt the server. NMI - Undetermined Surce Pssible Cause: An NMI event has ccurred. Rebt the server. Nde Interleaving disabled - Invalid memry cnfiguratin Descriptin: Each nde must have the same memry cnfiguratin t enable interleaving. Ppulate each nde with the same memry cnfiguratin and enable interleaving in RBSU. Errr messages 126

127 N Flppy Drive Present Pssible Cause: N diskette drive is installed r a diskette drive failure has ccurred. 1. Pwer dwn the server. 2. Replace a failed diskette drive. 3. Be sure a diskette drive is cabled prperly, if a diskette drive exists. N Keybard Present Pssible Cause: A keybard is nt cnnected t the server r a keybard failure has ccurred. 1. Pwer dwn the server, and then recnnect the keybard. 2. Be sure n keys are depressed r stuck. 3. If the failure reccurs, replace the keybard. Parity Check 2 - System DIMM Memry Pssible Cause: An uncrrectable errr memry event ccurred in a memry DIMM. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) t identify failed DIMMs. Then, use the DIMM LEDs t identify failed DIMMs and replace the DIMMs. PCI Bus Parity Errr, PCI Slt X Pssible Cause: A PCI device has generated a parity errr n the PCI bus. Fr plug-in PCI cards, remve the card. Fr embedded PCI devices, run Insight Diagnstics and replace any failed cmpnents as indicated. Pwer Fault Detected in Ht-Plug PCI Slt X Audible Beeps: 2 shrt Pssible Cause: A PCI-X ht-plug expansin slt was nt pwered up prperly. Rebt the server. Errr messages 127

128 Pwer Supply Slutin Nt Fully Redundant Audible beeps: Nne Pssible cause: The minimum pwer supply requirement is installed, but a redundant pwer supply is missing r failed. D ne f the fllwing: Install a pwer supply. Replace failed pwer supplies t cmplete redundancy. Prcessr X Unsupprted Wattage. Audible beeps: 1 lng, 1 shrt Pssible cause: Prcessr nt supprted by current server. CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. See the server dcumentatin fr supprted prcessrs. If the prcessr is supprted, remve the prcessr, update the system t latest ROM, and then reinstall the prcessr. Redundant ROM Detected - This system cntains a valid backup system ROM. Pssible Cause: The system recgnizes bth the system ROM and redundant ROM as valid. This is nt an errr. Nne REDUNDANT ROM ERROR: Backup ROM Invalid run ROMPAQ t crrect errr cnditin. Pssible Cause: The backup system ROM is crrupted. The primary ROM is valid. Run ROMPaq Utility t flash the system s that the primary and backup ROMs are valid. REDUNDANT ROM ERROR: Btblck Invalid cntact HP Representative. Pssible Cause: ROM btblck is crrupt. Cntact an authrized service prvider. REDUNDANT ROM ERROR: Primary ROM invalid. Bting Backup ROM run ROMPAQ t crrect errr cnditin Errr messages 128

129 Pssible Cause: The primary system ROM is crrupt. The system is bting frm the redundant ROM. Run ROMPaq Utility t restre the system ROM t the crrect versin. Temperature vilatin detected - system Shutting Dwn in X secnds Audible Beeps: 1 lng, 1 shrt Pssible Cause: The system has reached a cautinary temperature level and is shutting dwn in X secnds. Adjust the ambient temperature, install fans, r replace any failed fans. There must be a first DIMM in pair if secnd DIMM in pair is ppulated. Secnd DIMM in pair ignred. Descriptin: The first DIMM scket in the pair is nt ppulated. The secnd DIMM in the pair is nt recgnized r used. Ppulate the DIMM scket. This DIMM des nt supprt thermal mnitring... A less efficient cling slutin with fans running at higher speeds will be utilized t allw the system t perate with this DIMM installed. Pssible Cause: Unsupprted DIMMs are installed that d nt cntain a temperature sensr. All supprted DIMMs fr this platfrm include internal temperature sensrs. See the server dcumentatin fr supprted DIMMs. Install nly DIMMs supprted by the server. This system nly supprts 667 MHz Frnt Side Bus Speed Prcessrs. One r mre 800 MHz Frnt Side Bus Speed Prcessrs have been initialized at 667 MHz. System Halted! Audible beeps: 1 lng, 1 shrt Pssible cause: One r mre 800-MHz frnt side bus speed prcessrs have been initialized at 667 MHz. CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. Crrect the prcessr cnfiguratin. Errr messages 129

130 Trusted Executin Errr fund: 0X Audible beeps: Nne Pssible cause: Intel Trusted Executin Technlgy has indicated an errr during the previus attempt at trusted bt. Check the errr cde in the Intel dcumentatin. Fr mre infrmatin, see the Intel website ( Unsupprted DIMM(s) fund in system. - DIMM(s) may nt be used Descriptin: Unsupprted memry types fund in system. Refer t the applicable server user guide memry requirements and replace with supprted DIMMs. Unsupprted PCI Card Detected Remve PCI Card frm Slt Audible beeps: 2 shrt Pssible cause: The PCI card installed in the slt referenced in the message is strictly nt supprted n this system. Remve the card frm the slt reprted in the message. Unsupprted pwer supply detected in bay X Audible Beeps: 1 lng, 1 shrt Pssible Cause: The pwer supply in bay X is nt supprted by the server. Install a supprted pwer supply in bay X. Fr supprted pwer supplies, see the server dcumentatin n the HP website ( Unsupprted Prcessr Detected System will ONLY bt ROMPAQ Utility. System Halted. Audible Beeps: 1 lng, 1 shrt Pssible Cause: Prcessr and/r prcessr stepping is nt supprted by the current system ROM. Refer t the server dcumentatin fr supprted prcessrs. If a ROM versin exists that supprts the prcessr, 1. Pwer dwn the server. 2. Insert a Systems ROMPAQ diskette cntaining the latest ROM versin. 3. Bt the system t flash the system t the latest ROM versin. Allw 15 minutes fr the prcess t cmplete. Successful cmpletin is indicated by a series f beeps f increasing pitch. USB Tape-based One buttn Disaster Recvery (OBDR) drive detected. <<Press F8 fr cnfiguratin ptins>> Select a cnfiguratin ptin: 1. Enable OBDR 2. Exit Errr messages 130

131 Pssible Cause: A USB tape device that supprts One Buttn Disaster Recvery (OBDR) is installed in the system. 1. Press 1 r 2. Pressing 2 exits the cnfiguratin. Pressing 1 starts the cnfiguratin. The fllwing message appears Attempting t enable OBDR fr the attached USB tape drive Observe the cnfiguratin prgress. The fllwing errr may appear: Errr - USB tape drive nt in Disaster Recvery mde. 3. Fllw the nscreen directins: Remve pwer t USB drive and rebt. The fllwing message shuld appear: OBDR is nw enabled fr the attached USB tape drive. WARNING: A Type 2 Header PCI Device Has Been Detected... The BIOS will nt cnfigure this card. It must be cnfigured prperly by the OS r driver. Audible Beeps: 2 shrt Pssible Cause: Only Type 0 and Type 1 Header PCI Devices are cnfigured by the system ROM. The device will nt wrk unless the OS r device driver prperly cnfigure the card. Typically this message nly ccurs when PCI cards with a PCI t PCMCIA bridge are installed. Refer t the perating system dcumentatin r the device driver infrmatin that ships with the Type 2 PCI device. WARNING - ilo 2 nt respnding. System health mnitring has been disabled. Pssible Cause: The ilo 2 firmware is nt respnding. The ilo 2 firmware may be crrupt. If the ilo 2 firmware is crrupt, update the ilo 2 firmware using the Firmware Maintenance CD. WARNING - ilo 3 nt respnding. System health mnitring has been disabled. Pssible Cause: The ilo 3 firmware is nt respnding. The ilo 3 firmware may be crrupt. If the ilo 3 firmware is crrupt, update the ilo 3 firmware using the Firmware Maintenance CD r DVD, r Smart Update Firmware DVD. WARNING - Mixed Stepping Prcessrs were detected. System cannt prceed. Audible beeps: 1 lng, 1 shrt Pssible cause: One r mre 800-MHz frnt side bus speed prcessrs have been initialized at 667-MHz. Errr messages 131

132 CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. Crrect the prcessr cnfiguratin. WARNING: PrLiant Demand Based Pwer Management cannt be supprted with the fllwing prcessr cnfiguratin. The system will run in Full Perfrmance mde. Pssible Cause: The system is cnfigured fr HP Static Lw mde and the current prcessr cannt supprt this mde. Fr mre infrmatin abut the Pwer Regulatr fr PrLiant ptin, see the HP ROM-Based Setup Utility User Guide n the Dcumentatin CD r the HP website ( 100 Series 101-I/O ROM Errr Pssible Cause: Optins ROM n a PCI, PCI-X, r PCI Express device is crrupt. If the device is remvable, remve the device and verify that the message disappears. Update Optin ROM fr a failed device. 101-ROM Errr Audible Beeps: 1 lng, 1 shrt Pssible Cause: System ROM checksum. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. 101-Optin ROM Checksum Errr......An add-in card in yur system is nt wrking crrectly. If yu have recently added new hardware, remve it and see if the prblem remains. If this message ges away after yu remve yur new hardware, there may be a prblem with the add-in card. Audible Beeps: 1 lng, 1 shrt Pssible Cause: An expansin bard in the system is nt wrking crrectly. If yu have recently added new hardware, remve it and see if the prblem persists. If this message ges away after yu remve the new hardware, there may be a prblem with the expansin bard. Review the expansin bard dcumentatin, and then try reinstalling the bard. Errr messages 132

133 102-System Bard Failure Pssible Cause: 8237 DMA cntrllers, 8254 timers, and similar devices. CAUTION: Only authrized technicians trained by HP shuld attempt t remve the system bard. If yu believe the system bard requires replacement, cntact HP Technical Supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185) befre prceeding. Replace the system bard. Run the server setup utility. 102-System Bard Failure, CMOS Test Failed. Pssible Cause: 8237 DMA cntrllers, 8254 timers, and similar devices. CAUTION: Only authrized technicians trained by HP shuld attempt t remve the system bard. If yu believe the system bard requires replacement, cntact HP Technical Supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185) befre prceeding. Cntact an authrized service prvider fr system bard replacement. 102-System Bard Failure, DMA Test Failed Pssible Cause: 8237 DMA cntrllers, 8254 timers, and similar devices. CAUTION: Only authrized technicians trained by HP shuld attempt t remve the system bard. If yu believe the system bard requires replacement, cntact HP Technical Supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185) befre prceeding. Cntact an authrized service prvider fr system bard replacement. 102-System Bard Failure, Timer Test Failed Pssible Cause: 8237 DMA cntrllers, 8254 timers, and similar devices. CAUTION: Only authrized technicians trained by HP shuld attempt t remve the system bard. If yu believe the system bard requires replacement, cntact HP Technical Supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185) befre prceeding. Cntact an authrized service prvider fr a system bard replacement. Errr messages 133

134 104-ASR Timer Failure Pssible Cause: System bard failure. CAUTION: Only authrized technicians trained by HP shuld attempt t remve the system bard. If yu believe the system bard requires replacement, cntact HP Technical Supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185) befre prceeding. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. 162-System Optins Nt Set Audible Beeps: 2 lng Pssible Cause: Cnfiguratin is incrrect. The system cnfiguratin has changed since the last bt (additin f a hard drive, fr example) r a lss f pwer t the real-time clck has ccurred. The real-time clck lses pwer if the nbard battery is nt functining crrectly. Press the F1 key t recrd the new cnfiguratin. Run the server setup utility t change the cnfiguratin. If this message persists, yu may need t replace the nbard battery. 163-Time & Date Nt Set Audible Beeps: 2 lng Pssible Cause: Invalid time r date in cnfiguratin memry. Run the server setup utility and crrect the time r date Cnfiguratin Nn-vlatile Memry Invalid Pssible Cause: Nnvlatile cnfiguratin crrupted. Run the server setup utility and crrect the cnfiguratin. 180-Lg Reinitialized Pssible Cause: The IML ("Integrated Management Lg" n page 76) has been reinitialized due t crruptin f the lg. Event message, n actin is required. Errr messages 134

135 200 Series 201-Memry Errr Pssible Cause: Memry failure detected. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. 203-Memry Address Errr Pssible Cause: Memry failure detected. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated Invalid Memry Cnfiguratin Detected. DIMMs installed when n crrespnding prcessr is detected. Descriptin: Prcessr is required t be installed fr memry t be used. CAUTION: Befre installing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard requiring replacement f the system bard. Ppulate the prcessr scket r remve the DIMM. 207-Invalid Memry Cnfiguratin - DIMMs must be installed in pairs r sequentially Audible beeps: 1 lng, 1 shrt Pssible cause: The system is cnfigured with nly ne FBDIMM and the system des nt supprt single FBDIMM mde, r multiple FBDIMMs are installed but were nt installed in the prper rder. D ne f the fllwing: Install a valid FBDIMM pair if the system des nt supprt single channel memry mde. Remve and install FBDIMMs in the prper rder. 207-Invalid Memry Cnfiguratin - DIMMs Must be Installed Sequentially Audible Beeps: 1 lng, 1 shrt Pssible Cause: Installed DIMMs are nt sequentially rdered. Reinstall DIMMs in prper rder. Errr messages 135

136 207-Invalid Memry Cnfiguratin - DIMM Size Parameters Nt Supprted. Audible Beeps: 1 lng, 1 shrt Pssible Cause: Installed memry mdule is an unsupprted size. Install a memry mdule f a supprted size. 207-Invalid Memry Cnfiguratin - Incmplete Bank Detected in Bank X Audible Beeps: 1 lng, 1 shrt Pssible Cause: Bank is missing ne r mre DIMMs. Fully ppulate the memry bank. 207-Invalid Memry Cnfiguratin - Insufficient Timings n DIMM Audible Beeps: 1 lng, 1 shrt Pssible Cause: The installed memry mdule is nt supprted. Install a memry mdule f a supprted type. 207-Invalid Memry Cnfiguratin - Mismatched DIMMs within DIMM Bank Audible Beeps: 1 lng, 1 shrt Pssible Cause: Installed DIMMs in the same bank are f different sizes. Install crrectly matched DIMMs. 207-Invalid Memry Cnfiguratin - Mismatched DIMMs within DIMM Bank......Memry in Bank X Nt Utilized. Audible Beeps: 1 lng, 1 shrt Pssible Cause: Installed DIMMs in the same bank are f different sizes. Install crrectly matched DIMMs. 207-Invalid Memry Cnfiguratin - Mismatched DIMMs within DIMM Bank......Memry in Bard X Bank X Nt Utilized. Audible Beeps: 1 lng, 1 shrt Pssible Cause: Installed DIMMs in the same bank are f different sizes. Install crrectly matched DIMMs. 207-Invalid Memry Cnfiguratin - Unsupprted DIMM in Bank X Audible Beeps: 1 lng, 1 shrt Pssible Cause: One f the DIMMs in bank X is f an unsupprted type. Install supprted DIMMs t fill the bank. Errr messages 136

137 207-Invalid Memry Cnfiguratin - Single channel memry......mde supprts a single DIMM installed in DIMM scket 1. Please remve all ther DIMMs r install memry in valid pairs. System Halted. Audible Beeps: 1 lng, 1 shrt Pssible Cause: DIMMs are installed in pairs, but the server is in single channel memry mde. Remve all ther DIMMs r install memry in valid pairs and change the memry mde. 207-Invalid Memry Cnfiguratin - Unsupprted DIMM in Scket X Audible Beeps: 1 lng, 1 shrt Pssible Cause: Unregistered DIMMs r insufficient DIMM timings. Install registered ECC DIMMs. 207-Memry Cnfiguratin Warning - DIMM In Scket X des nt have Primary Width f 4 and nly supprts standard ECC. Advanced ECC des nt functin when mixing DIMMs with Primary Widths f x4 and x8. Audible Beeps: 1 lng, 1 shrt, r nne Pssible Cause: Installed DIMMs have a primary width f x8. Install DIMMs that have a primary width f x4 if Advanced ECC memry supprt is required. 208-Memry Bard Errr - This errr culd be the result f a bad r imprperly installed memry bard r a system bard issue Audible Beeps: 1 lng, 1 shrt Pssible Cause: The memry bard is bad r imprperly installed, r there is a system bard issue. Reseat the memry bard. If this des nt reslve the issue, either replace the memry bard r replace the system bard. 209-Online Spare Memry Cnfiguratin - N Valid Banks fr Online Spare Audible Beeps: 1 lng, 1 shrt Pssible Cause: Tw valid banks are nt available t supprt an nline spare memry cnfiguratin. Install r reinstall DIMMs t supprt nline spare cnfiguratin. 209-Online Spare Memry Cnfiguratin - Spare Bank is Invalid Audible Beeps: 1 lng, 1 shrt Pssible Cause: Installed DIMMs fr nline spare bank are f a size smaller than anther bank. Install r reinstall DIMMs t supprt nline spare cnfiguratin. 209-Ht-add Memry Cnfiguratin - Bards must be installed sequentially. Audible Beeps: 1 lng, 1 shrt Errr messages 137

138 Pssible Cause: Memry bards are nt installed sequentially. Install r reinstall memry bards sequentially. 209-Invalid Lckstep memry cnfiguratin Audible Beeps: 1 lng, 1 shrt Pssible Cause: The memry is nt installed prperly t supprt Lckstep mde. See the server dcumentatin fr supprted Lckstep memry cnfiguratins. 209-Mirrr Memry Cnfiguratin - Memry Sizes n bards X and Y d nt match Audible Beeps: 1 lng, 1 shrt Pssible Cause: The verall size f tw bards participating in a mirrred cnfiguratin des nt match. Install r reinstall DIMMs t supprt mirrred mde. 209-RAID Memry Cnfiguratin - Memry Sizes n bards X and Y d nt match Audible Beeps: 1 lng, 1 shrt Pssible Cause: The verall size f tw bards participating in a RAID des nt match. Install r reinstall DIMMs t supprt RAID mde. 210-Memry Bard Pwer Fault n bard X Audible Beeps: 1 lng, 1 shrt Pssible Cause: A prblem exists with a memry bard pwering up prperly. Exchange DIMMs and retest. Replace the memry bard if prblem persists. 210-Memry Bard Failure n bard X Audible Beeps: 1 lng, 1 shrt Pssible Cause: A prblem exists with a memry bard pwering up prperly. Exchange DIMMs and retest. Replace the memry bard if prblem persists. 212-Prcessr Failed, Prcessr X Audible Beeps: 1 shrt Pssible Cause: Prcessr in slt X failed. 1. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75). CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. 2. Replace failed cmpnents as indicated. Errr messages 138

139 214-Prcessr PPM Failed, Mdule X Pssible Cause: Indicated PPM failed. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. 300 Series 301-Keybard Errr Pssible Cause: Keybard failure ccurred. 1. Pwer dwn the server, and then recnnect the keybard. 2. Be sure n keys are depressed r stuck. 3. If the failure reccurs, replace the keybard. 301-Keybard Errr r Test Fixture Installed Pssible Cause: Keybard failure ccurred. 1. Pwer dwn the server, and then recnnect the keybard. 2. Be sure n keys are depressed r stuck. 3. If the failure reccurs, replace the keybard. 303-Keybard Cntrller Errr Pssible Cause: System bard, keybard, r muse cntrller failure ccurred. 1. Be sure the keybard and muse are cnnected. CAUTION: Only authrized technicians trained by HP shuld attempt t remve the system bard. If yu believe the system bard requires replacement, cntact HP Technical Supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185) befre prceeding. 2. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. Errr messages 139

140 304-Keybard r System Unit Errr Pssible Cause: Keybard, keybard cable, muse cntrller, r system bard failure. 400 Series 1. Be sure the keybard and muse are cnnected. CAUTION: Only authrized technicians trained by HP shuld attempt t remve the system bard. If yu believe the system bard requires replacement, cntact HP Technical Supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185) befre prceeding. 2. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. 40X-Parallel Prt X Address Assignment Cnflict Audible Beeps: 2 shrt Pssible Cause: Bth external and internal prts are assigned t parallel prt X. Run the server setup utility and crrect the cnfiguratin. 404-Parallel Prt Address Cnflict Detected......A hardware cnflict in yur system is keeping sme system cmpnents frm wrking crrectly. If yu have recently added new hardware remve it t see if it is the cause f the cnflict. Alternatively, use Cmputer Setup r yur perating system t insure that n cnflicts exist. Audible Beeps: 2 shrt Pssible Cause: A hardware cnflict in the system is preventing the parallel prt frm wrking crrectly. 1. If yu have recently added new hardware, remve it t see if the hardware is the cause f the cnflict. 2. Run the server setup utility t reassign resurces fr the parallel prt and manually reslve the resurce cnflict. 3. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. 600 Series 601-Diskette Cntrller Errr Pssible Cause: Diskette cntrller circuitry failure ccurred. 1. Be sure the diskette drive cables are cnnected. Errr messages 140

141 2. Replace the diskette drive, the cable, r bth. 3. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. 602-Diskette Bt Recrd Errr Pssible Cause: The bt sectr n the bt disk is crrupt. 1. Remve the diskette frm the diskette drive. 2. Replace the diskette in the drive. 3. Refrmat the diskette. 605-Diskette Drive Type Errr. Audible Beeps: 2 shrt Pssible Cause: Mismatch in drive type ccurred. Run the server setup utility t set the diskette drive type crrectly. 611-Primary Flppy Prt Address Assignment Cnflict Audible Beeps: 2 shrt Pssible Cause: A hardware cnflict in the system is preventing the diskette drive frm perating prperly. 1. Run the server setup utility t cnfigure the diskette drive prt address and manually reslve the cnflict. 2. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. 612-Secndary Flppy Prt Address Assignment Cnflict Audible Beeps: 2 shrt Pssible Cause: A hardware cnflict in the system is preventing the diskette drive frm perating prperly. 1. Run the server setup utility t cnfigure the diskette drive prt address and manually reslve the cnflict. 2. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. Errr messages 141

142 1100 Series 1151-Cm Prt 1 Address Assignment Cnflict Audible Beeps: 2 shrt Pssible Cause: Bth external and internal serial prts are assigned t COM X. Run the server setup utility and crrect the cnfiguratin Series The server may have a failed system battery. Sme......cnfiguratin settings may have been lst and restred t defaults. Refer t server dcumentatin fr mre infrmatin. If yu have just replaced the system battery, disregard this message. Pssible Cause: Real-time clck system battery has lst pwer. The system will lse its cnfiguratin every time AC pwer is remved (when the system is unplugged frm AC pwer surce) and this message displays again if a battery failure has ccurred. Hwever, the system will functin and retain cnfiguratin settings if the system is cnnected t the AC pwer surce. Replace battery (r add external battery) Temperature Vilatin Detected. - Waiting 5 Minutes fr System t Cl...Press Esc key t resume bting withut waiting fr the system t cl. WARNING: Pressing Esc is NOT recmmended as the system may shutdwn unexpectedly. Pssible Cause: The temperature measured by ne f the system temperature sensrs has exceeded acceptable levels. In many cases, this is due t the ambient inlet air temperature exceeding acceptable levels. Be sure t fllw all f the envirnmental requirements fr the server. Space and airflw Always allw adequate ventilatin. Always ppulate the racks with blanking panels and the enclsures with blade blanks. Always ppulate the server with air baffles, blanks, and heatsinks. Always perate the server with the access panel installed. Temperature Only perate the server in a rm where the temperature des nt exceed the recmmended temperature fr the server. Fr mre infrmatin abut the ptimum envirnment fr the server, see the server user guide n the HP website ( CPU Zne Fan Assembly Failure Detected. Either......the Assembly is nt installed r multiple fans have failed in the CPU zne. Errr messages 142

143 Pssible Cause: Required fans are missing r nt spinning. 1. Check the fans t be sure they are installed and wrking. 2. Be sure the assembly is prperly cnnected and each fan is prperly seated. 3. If the prblem persists, replace the failed fans. 4. If a knwn wrking replacement fan is nt spinning, replace the assembly CPU Zne Fan Assembly Failure Detected. Single fan......failure. Assembly will prvide adequate cling. Pssible Cause: Required fan is nt spinning. Replace the failed fan t prvide redundancy, if applicable Fan Failure Detected Audible Beeps: 2 shrt Pssible Cause: Required fan is nt installed r spinning. 1. Check the fans t be sure they are wrking. 2. Be sure each fan cable is prperly cnnected and each fan is prperly seated. 3. If the prblem persists, replace the failed fans Fan x Failure Detected (Fan Zne CPU) Audible Beeps: 2 shrt Pssible Cause: Required fan is nt installed r spinning. 1. Check the fans t be sure they are wrking. 2. Be sure each fan cable is prperly cnnected, if applicable, and each fan is prperly seated. 3. If the prblem persists, replace the failed fans Fan x Failure Detected (Fan Zne I/O) Audible Beeps: 2 shrt Pssible Cause: Required fan is nt installed r spinning. 1. Check the fans t be sure they are wrking. 2. Be sure each fan cable is prperly cnnected, if applicable, and each fan is prperly seated. 3. If the prblem persists, replace the failed fans. Errr messages 143

144 1611-Fan x Nt Present (Fan Zne CPU) Audible Beeps: 2 shrt Pssible Cause: Required fan is nt installed r spinning. 1. Check the fans t be sure they are wrking. 2. Be sure each fan cable is prperly cnnected, if applicable, and each fan is prperly seated. 3. If the prblem persists, replace the failed fans Fan x Nt Present (Fan Zne I/O) Audible Beeps: 2 shrt Pssible Cause: Required fan is nt installed r spinning. 1. Check the fans t be sure they are wrking. 2. Be sure each fan cable is prperly cnnected, if applicable, and each fan is prperly seated. 3. If the prblem persists, replace the failed fans Pwer Supply Zne Fan Assembly Failure Detected. Either......the Assembly is nt installed r multiple fans have failed. Pssible Cause: Required fans are missing r nt spinning. 1. Check the fans t be sure they are installed and wrking. 2. Be sure the assembly is prperly cnnected and each fan is prperly seated. 3. If the prblem persists, replace the failed fans. 4. If a knwn wrking replacement fan is nt spinning, replace the assembly Pwer Supply Zne Fan Assembly Failure Detected. Single fan......failure. Assembly will prvide adequate cling. Pssible Cause: Required fan is nt spinning. Replace the failed fan t prvide redundancy, if applicable Primary Fan Failure (Fan Zne System) Pssible Cause: A required fan is nt spinning. Replace the failed fan. Errr messages 144

145 1611-Redundant Fan Failure (Fan Zne System) Pssible Cause: A redundant fan is nt spinning. Replace the failed fan Primary Pwer Supply Failure Audible Beeps: 2 shrt Pssible Cause: Primary pwer supply has failed. Replace pwer supply Pwer Supply Cnfiguratin Errr Pssible Cause: The server cnfiguratin requires an additinal pwer supply. A mving bar is displayed, indicating that the system is waiting fr anther pwer supply t be installed. Install the additinal pwer supply Pwer Supply Cnfiguratin Errr - A wrking pwer supply must be installed in Bay 1 fr prper cling. - System Halted! Pssible Cause: The server cnfiguratin requires an additinal pwer supply. A mving bar is displayed, indicating that the system is waiting fr anther pwer supply t be installed. Install the additinal pwer supply Pwer Supply Failure, Pwer Supply Unplugged, r Pwer Supply Fan Failure in Bay X Pssible Cause: The pwer supply has failed, r it is installed but nt cnnected t the system bard r AC pwer surce. Reseat the pwer supply firmly and check the pwer cable r replace pwer supply Pwer Supply Cnfiguratin Failure -A wrking pwer supply must be installed in Bay 1 fr prper cling. -System Halted! Pssible Cause: Pwer supply is imprperly cnfigured. Run the server setup utility and crrect the cnfiguratin. Errr messages 145

146 1700 Series 1700-Slt X Drive Array - Please replace Array Acceleratr Battery......The Array Acceleratr Cache will be enabled nce the battery has been replaced and charged. Pssible Cause: The battery needs t be replaced and charged. Replace and charge the Array Acceleratr battery Slt X Drive Array - Please install Array Acceleratr Battery......The Array Acceleratr Cache will be enabled nce the battery is installed and charged. Pssible Cause: The battery needs t be installed and charged. Install and charge the Array Acceleratr battery SCSI Cable Errr Detected Pssible Cause: SCSI cable failed. 1. Check all SCSI cable cnnectrs fr bent pins. 2. Reseat the SCSI cable n the cntrller and all cnnected devices. 3. If the prblem persists, replace the SCSI cable Slt X Drive Array cntrller - Memry Self-Test Errr - Access t all strage has been disabled......access t all strage has been disabled. Replace the Array Acceleratr daughtercard if this errr persists after restarting system. Pssible Cause: The cache mdule has failed r is experiencing a fault. Replace the cache mdule Unsupprted Virtual Mde Disk Operatin - System Halted Pssible Cause: The perating system currently running des nt supprt virtual DMA service. Lad r update the device driver apprpriate fr the perating system The Extended BIOS Data Area in Server Memry has been Overwritten......Smart Array Interrupt 13h BIOS Cannt Cntinue - System Halted Errr messages 146

147 Pssible Cause: An applicatin has verwritten memry reserved by the Smart Array cntrller. If this ccurs when a particular applicatin is laded, check fr an updated versin f that applicatin Slt X Drive Array Cntrller - Btstrap NVRAM checksum failed The secnd line f the message includes ne f the fllwing lines f text: r (unrecverable errr) (n suitable backup fund) Pssible Cause: The Btstrap NVRAM n the specified Smart Array cntrller is crrupt r invalid. 1. Update the cntrller with the latest firmware versin. 2. If the prblem still exists, replace the cntrller Slt X Drive Array Cntrller - Btstrap NVRAM restred frm backup. System restart required Pssible Cause: The specified Smart Array cntrller Btstrap NVRAM was restred in ne f the fllwing ways: It was detected as crrupt, and the backup cpy was restred. It was autmatically updated because a newer versin was available. 1. Rebt the server. 2. If the prblem still exists, update the cntrller t the latest firmware versin Slt X Drive Array - Nn-Array Cntrller Drives Detected Warning: pssible data lss may ccur......physical drive(s) detected which had been previusly attached t a nn-array cntrller. Any nn-array data n these drives will be lst unless they are remved. T save data, turn ff system pwer immediately and remve the drives. Pssible Cause: One r mre physical drives were attached t a nn-array cntrller. Pwer dwn the system, and then remve the drives. Errr messages 147

148 1711-Slt X Drive Array - RAID ADG lgical drive(s) cnfigured but Array Acceleratr size <= 32 MB...This cnfiguratin is nt recmmended. Cnsider migrating lgical drive(s) t RAID 5 r upgrading the Array Acceleratr mdule. Pssible Cause: This cnfiguratin is nt recmmended. Migrate lgical drives t RAID 5 r upgrade t a larger array acceleratr mdule Slt X Drive Array - Stripe size t large fr RAID 5/6 lgical drive(s)...this cnfiguratin is nt recmmended due t transfer buffer usage. Cnsider migrating t smaller stripe size via Array Cnfiguratin Utility. Pssible Cause: This cnfiguratin is nt recmmended because f cntrller memry requirements. Perfrm RAID migratin t smaller stripe size using the Array Cnfiguratin Utility Slt X Drive Array - RAID 5 lgical drive(s) cnfigured with 56 Drives, but Array Acceleratr size <= 32 MB......This cnfiguratin is nt recmmended. Cnsider migrating lgical drive(s) t RAID 0 r 1, reducing the number f drives in the array, r upgrading the Array Acceleratr mdule. Pssible Cause: Upgrade the Array Acceleratr mdule t a larger size. Migrate lgical drives t RAID 0 r 1, reduce the number f drives in the array, r upgrade t a larger-size array acceleratr mdule Slt X Drive Array - Redundant ROM Reprgramming Failure......Replace the cntrller if this errr persists after restarting system. Pssible Cause: Flash ROM is failing. The cntrller detects a checksum failure, but is unable t reprgram the backup ROM. 1. Update the cntrller t the latest firmware versin ("Firmware maintenance" n page 80). 2. If the prblem persists, replace the cntrller Slt X Drive Array - Redundant Checksum Errr......Backup ROM has autmatically been activated; check firmware versin. Pssible Cause: The cntrller flash peratin is interrupted by a pwer cycle, r flash ROM is failing. The cntrller detects a ROM checksum errr and autmatically switches t the backup ROM image. If this backup ROM image is a lwer versin than the riginally running image, update the cntrller t the latest firmware versin. Errr messages 148

149 1715-Slt X Drive Array Cntrller - Memry Errr(s) Occurred... Warning: Crrected Memry Errr(s) were detected during cntrller memry self-test. Upgrade t the latest firmware. If the prblem persists, replace the Cache Mdule r Cntrller. Pssible Cause: The memry is beginning t fail. Upgrade t the latest firmware. If this errr persists, replace the cache mdule r cntrller Slt X Drive Array - Unrecverable Media Errrs Detected n Drives during previus Rebuild r Backgrund Surface Analysis scan......errrs will be fixed autmatically when the sectr(s) are verwritten. Backup and restre recmmended. Pssible Cause: A media errr is detected n a drive and cannt be crrected because f degraded fault tlerance r a media errr at the same lcatin n anther drive in the same array. An unrecverable read errr is returned t the perating system when this blck address is read. Backup and restre the data n the drive. Sequential write peratins t the affected blcks shuld reslve the media errrs Slt X Drive Array - Disk Drive(s) Reprting OVERHEATED Cnditin: Prt X Bx Y Bay(s) Z Pssible Cause: The drives listed in this message are currently in an verheated state. Check the fans and be sure the air flws ver the drive. Install the access panel, if remved Slt X Drive Array Device discvery fund mre devices attached t this cntrller than firmware currently supprts......sme devices are ignred. Pssible Cause: The firmware des nt supprt the number f devices currently attached t the cntrller. If release ntes indicate that supprt fr additinal devices has been added, upgrade t the latest versin f cntrller firmware. Remve sme f the devices attached t the cntrller. Errr messages 149

150 1719-Slt X Drive Array - A cntrller failure event ccurred prir t this pwer-up (previus lck-up cde = 0x####) Pssible Cause: A cntrller failure event ccurred befre the server pwered up. Install the latest versin f cntrller firmware. If the cnditin persists, then replace the cntrller Slt X Drive Array - S.M.A.R.T. Hard Drive(s) Detect imminent failure: Prt X Bx Y Bay(s) Z......D nt replace drive unless all ther drives in the array are nline! Back up data befre replacing drive(s) if using RAID 0. Pssible Cause: A hard drive SMART predictive failure cnditin is detected. It may fail at sme time in the future. If this drive is part f a nn-fault-tlerant cnfiguratin, back up all data befre replacing the drive and restre all data afterward. If this drive is part f a fault-tlerant cnfiguratin, d nt replace this drive unless all ther drives in the array are nline Slt X Drive Array - Drive Parameter Tracking Predicts Imminent Failure......The fllwing devices shuld be replaced when cnditins permit. Prt X Bx Y Bay(s) Z Pssible Cause: Drive parameter tracking reprts a predictive-failure cnditin n the indicated drive. It may fail at sme time in the future. If the drive is part f a nn-fault-tlerant cnfiguratin, back up all data befre replacing the drive and restre all data afterward. If the drive is part f a fault-tlerant cnfiguratin, d nt replace the drive unless all ther drives in the array are nline Slt X Drive Array - Physical Drive Psitin Change(s) Detected Lgical drive cnfiguratin has autmatically been updated. (and smetimes als this:) * Inactive spare drive assignments have been lst due t invalid mvement. Pssible Cause: The lgical drive cnfiguratin has been updated autmatically fllwing physical drive psitin changes. N actin is required. Errr messages 150

151 1725-Slt X Drive Array-Optinal SIMM (Memry Mdule) Prblem Detected Pssible Cause: SIMM has been autmatically disabled because f memry errrs r because an unsupprted SIMM type was installed. Replace the SIMM memry mdule n the indicated cntrller Slt X Drive Array - Cache Memry Size r Battery Presence Has Changed...Array Acceleratr cnfiguratin has autmatically been updated. Pssible Cause: The array acceleratr cnfiguratin has been updated autmatically due t replacement f the array acceleratr (r cntrller) with ne having different cache memry size. This message may als appear fllwing remval r installatin f the cache battery back. T change the default cache read/write allcatin rati, run the ACU Slt X Drive Array - New Lgical Drive(s) Attachment Detected......If mre than 32 lgical drives, this message will be fllwed by: Aut-cnfiguratin failed: T many lgical drives. Pssible Cause: The cntrller has detected an additinal array f drives that was cnnected when the pwer was ff. The lgical drive cnfiguratin infrmatin has been updated t add the new lgical drives. The maximum number f lgical drives supprted is 32. Additinal lgical drives will nt be added t the cnfiguratin. N actin is required Slt X New (r Previusly Failed) Lgical Drive(s) Attached... (smetimes fllwed by:)...*aut-cnfiguratins failed: T many lgical drives *Aut-cnfiguratins failed: RAID 5/6 Drive Array Migrated Pssible Cause: The cntrller has detected an additinal array f drives that was cnnected when the pwer was ff. The lgical drive cnfiguratin infrmatin has been updated t add the new lgical drives. The maximum number f lgical drives supprted is 32. Additinal lgical drives will nt be added t the cnfiguratin. N actin is required Slt X Drive Array - Abnrmal Shut-Dwn Detected With Write Cache Enabled Pssible Cause: N array acceleratr battery backup exists n the array cntrller, but caching was enabled. Any data that may have been in array acceleratr memry has been lst due t the cntrller pwer lss. Restre data frm backup. Errr messages 151

152 1729-Slt X Drive Array - Perfrmance Optimizatin Scan In Prgress...RAID 4/5/ADG perfrmance may be higher after cmpletin. Pssible Cause: One r mre RAID 4/5/ADG parity drives are being initialized. Perfrmance f the cntrller imprves after the parity data has been initialized by ARM, an autmatic prcess that runs in the backgrund n the cntrller. N actin is required Slt X Disk Perfrmance Optimizatin Scan In Prgress... (smetimes fllwed by:)...raid 5/6 perfrmance may be higher after cmpletin ** Autmatic RAID 6 parity data reinitializatin in prgress after migratin frm anther cntrller mdel multiple drive failure is nt tlerated until this backgrund initializatin prcess cmpletes Pssible Cause: On ne r mre RAID 5/6/50/60 vlumes, parity initializatin has nt cmpleted. N actin is required Fixed Disk 0 Des Nt Supprt DMA Mde Pssible Cause: Fixed drive errr detected. Run the server setup utility and crrect the cnfiguratin Fixed Disk 1 Des Nt Supprt DMA Mde Pssible Cause: Fixed drive errr detected. Run the server setup utility and crrect the cnfiguratin Slt X Drive Array - Array Acceleratr Battery Pack Missing......Array Acceleratr Psted-Write Cache is disabled until additinal battery packs are installed. Pssible Cause: Battery packs are detached frm the cntrller r have failed. Check the battery pack t be sure the cnnectin is secure. If the cnditin persists, then install a replacement battery pack Slt X Drive Array - Strage Enclsure Firmware Upgrade Prblem Detected......Prt x Bx y (Fllwed by ne f the fllwing:) *Enclsure firmware upgrade needed - run Flash Cmpnents. *Unable t read firmware versin f ne r mre cmpnents Errr messages 152

153 Pssible Cause: An incrrect enclsure firmware versin is installed, r an enclsure firmware upgrade is needed. Upgrade the enclsure firmware and the cntrller firmware. If the cnditin persists, then replace the enclsure cmpnents. Fr mre infrmatin, see the HP BladeSystem c-class Enclsure Trubleshting Guide n the HP website ( Slt X Drive Array - Unsupprted Redundant Cabling Cnfiguratin Detected......Multiple paths t the same enclsure/drives are nt supprted by this Smart Array firmware versin. Access t all drives has been disabled until redundant SAS cable(s) are detached, r firmware is updated t a versin that supprts dual-dmain. Pssible Cause: An unsupprted redundant cabling cnfiguratin fr the Smart Array firmware versin is installed. Discnnect the redundant SAS cables, and then update the Smart Array firmware t the crrect versin HP Trusted Platfrm Mdule Errr Audible Beeps: 2 shrt Pssible Cause: A TPM is installed, but the System ROM is unable t cmmunicate with the TPM. Request a new system bard and TPM bard frm an HP authrized service prvider ("Cntacting HP technical supprt r an authrized reseller" n page 185). When installing r replacing a TPM, bserve the fllwing guidelines: D nt remve an installed TPM. Once installed, the TPM becmes a permanent part f the system bard. When installing r replacing hardware, HP service prviders cannt enable the TPM r the encryptin technlgy. Fr security reasns, nly the custmer can enable these features. When returning a system bard fr service replacement, d nt remve the TPM frm the system bard. When requested, HP Service prvides a TPM with the spare system bard. Any attempt t remve an installed TPM frm the system bard breaks r disfigures the TPM security rivet. Upn lcating a brken r disfigured rivet n an installed TPM, administratrs shuld cnsider the system cmprmised and take apprpriate measures t ensure the integrity f the system data. When using BitLcker, always retain the recvery key/passwrd. The recvery key/passwrd is required t enter Recvery Mde after BitLcker detects a pssible cmprmise f system integrity. HP is nt liable fr blcked data access caused by imprper TPM use. Fr perating instructins, see the encryptin technlgy feature dcumentatin prvided by the perating system. Errr messages 153

154 1737-Slt X Drive Array - Redundant Cabling Cnfiguratin has excess Device Paths......Redundant I/O paths t sme devices attached t the cntrller are exceeding per device limit by firmware. These excess paths are ignred. Pssible Cause: The redundant cabling cnfiguratin creates mre redundant I/O paths than the firmware allws. Update the firmware t the crrect versin. Verify the redundant cabling cnfiguratin Slt X Drive Array - Strage Enclsure Redundant Cabling Prblem Detected......Check strage bx I/O mdule and cable t restre redundant paths t the fllwing disk drive(s): Prt x Bx y Bay(s) z Select "F1" t persist with this message n rebts until failed paths are restred Select "F2" t disable this message n rebts n further POST message fr recurring path failure with lgical drive(s) crrespnding t these disk drives Pssible Cause: A prblem exists with the strage enclsure redundant cabling. A single path was fund t drives that were previusly cnnected redundantly. Check the strage bx I/O mdule and cable t restre redundant paths t the drives, then d ne f the fllwing: If the redundant cables/paths were nt purpsefully remved, press F1 t display this message n rebt until the prblem is reslved. The drives shuld be accessible thrugh the remaining path. If the redundant paths were purpsefully remved, press F2 t disable this message n all subsequent rebts Slt X Drive Array - Redundant Cabling is nt as recmmended... (fllwed by ne r mre f the fllwing:)...* Strage bx has multiple paths frm same cntrller prt * I/O mdules are nt cabled fr gd fault tlerance * Redundant I/O paths exist due t direct lpback f cntrller prts * Redundant I/O mdule supprted and unsupprted strage bxes are cabled tgether. * Refer t prduct user guide Pssible Cause: Incrrect redundant cabling cnfiguratin Fr infrmatin n hw t cable the device in a supprted manner fr dual-dmain redundant path supprt, see the prduct user guide Fixed Disk 0 failed Set Blck Mde Pssible Cause: Fixed drive errr detected. Run the server setup utility and crrect the cnfiguratin. Errr messages 154

155 1741-Fixed Disk 1 failed Set Blck Mde Pssible Cause: Fixed drive errr detected. Run the server setup utility and crrect the cnfiguratin Slt X Drive Array - Lgical Drive Erase Operatin in Prgress......Lgical drives being erased are temprarily ffline. Pssible Cause: The drives being erased are ffline. D ne f the fllwing: Wait fr the erase prcess t cmplete befre using the lgical drive. Abrt the erase prcess using ACU Slt X Drive Array - Lgical Drive Erase Operatin(s) are Queued......Lgical drives will temprarily g ffline while being erased. Pssible Cause: The drives being erased are ffline. D ne f the fllwing: Wait fr the erase prcess t cmplete befre using the lgical drive. Abrt the erase prcess using ACU Slt X Drive Array - Drive Erase Operatin In Prgress (r Queued)......The fllwing disk drive(s) will be blank upn cmpletin: (fllwed by a list f drives) Pssible Cause: A drive erase peratin was previusly initiated by the user and is in prgress r is scheduled fr all drives in the list. Nne required 1745-Slt X Drive Array - Drive Erase Operatin Cmpleted......The fllwing disk drive(s) have been erased and will remain ffline until ht-replaced r re-enabled by the Array Cnfiguratin Utility: (fllwed by a list f drives) Pssible Cause: The drive erase peratin was successfully cmpleted, and the drives are being held in an ffline state t ensure that the drives remain blank until re-enabled by the user. Replace each drive in the list r re-enable each drive in the list using ne f the fllwing methds: Use the Array Cnfiguratin Utility (all drive types). Perfrm ht-plug remval and reinstallatin (ht-plug hard drives nly). Errr messages 155

156 1746-Slt X Drive Array - Unsupprted Strage Cnnectin Detected......SAS cnnectin via expander is nt supprted n this cntrller mdel. Access t all strage has been disabled until the expander and cnnectins beynd it are detached r cntrller is upgraded. Pssible Cause: The cntrller r firmware versin des nt supprt the attached drive enclsure. Upgrade the cntrller, r detach the expander-based strage cnnectins Slt X Drive Array - Unsupprted Array Cnfiguratin Detected... (fllwed by ne f the fllwing:)...* Mre lgical drive(s) cnfigured than what this cntrller mdel can supprt when the memry mdule is detached * One r mre lgical drive(s) are cnfigured in psitins that this cntrller des nt supprt when the memry mdule is detached. * One r mre lgical drive(s) are cnfigured fr RAID fault tlerance level(s) that are nt supprted when the memry mdule is detached. * Cnfiguratin infrmatin indicates ne r mre hard drive(s) are lcated in drive bays that are inaccessible when the memry mdule is detached. * Capacity Expansin peratin(s) are pending but cannt cntinue because the Array Acceleratr mdule has been detached. * ALL lgical drive(s) have been disabled. T avid data lss, upgrade cntrller r mve the drives back t the riginal cntrller. Run Array Cnfiguratin Utility t discard the current array and create new cnfiguratin * Access t the fllwing disk drives(s) has been disabled: Select F1 t cntinue disabling these drives until a new array cnfiguratin is created n them. T avid data lss, mve these drives back t the riginal cntrller. Select F2 t reset cnfiguratin in these disk drives nw. Pssible Causes: The Array Acceleratr memry mdule was remved r is defective. The drives were mved t a cntrller that des nt have an Array Acceleratr memry mdule attached. Attach an Array Acceleratr memry mdule t this cntrller, r mve the drives back t the riginal cntrller. If Capacity Expansin peratins are pending, be sure that the riginal Array Acceleratr mdule is attached. If all lgical drives have been disabled, upgrade the cntrller r mve the drives back t the riginal cntrller t avid data lss. Then, run ACU t discard the current array and create a new cnfiguratin. If access t specific drives has been disabled, d ne f the fllwing: Press the F1 key t cntinue disabling the drives until a new array cnfiguratin has been created. T avid data lss, mve the drives back t the riginal cntrller. Press the F2 key t reset the cnfiguratin fr the drives Slt X Drive Array - Unsupprted Array Acceleratr Battery Attached......Please install battery pack(s) with the crrect part number. Errr messages 156

157 Pssible Cause: The current battery pack is nt supprted n this Array Acceleratr mdule. Install nly supprted battery packs with the crrect part number Slt X Drive Array - Array Acceleratr Flash Memry being erased......acceleratr will be reenabled when flash memry erase has cmpleted. Pssible Cause: The Array Acceleratr flash memry is being erased. N actin is required Fixed Disk 0 failed ID cmmand Pssible Cause: Fixed drive errr detected. Run the server setup utility and crrect the cnfiguratin Fixed Disk 1 failed ID cmmand Pssible Cause: Fixed drive errr detected. Run the server setup utility and crrect the cnfiguratin Slt X Drive Array - Array Cntrller Maximum Operating Temperature Exceeded During Previus Pwer Up Pssible Cause: The cntrller is verheating. Be sure adequate system cling and sufficient airflw acrss the cntrller are available Slt X Drive Array - One r mre RAID levels are cnfigured......but are nt supprted due t cntrller mdel r an inactive/missing license key. Please re-attach drives t riginal cntrller r enter license key. Pssible Cause: The cntrller mdel des nt supprt the cnfiguratin n the drives, r the license key is inactive r missing. Re-attach drives t the riginal cntrller, r enter a license key Redundant cntrllers are nt the same mdel Pssible Causes: A Smart Array 3100ES Cntrller is paired with a 4250ES cntrller. In a redundant cntrller cnfiguratin, bth cntrllers must be the same mdel. Errr messages 157

158 A defective system bard r a cntrller is nt fully seated in the PCI slt. If the cntrllers are different mdels, replace ne f the cntrllers s they are bth the same mdel. Reseat the cntrllers. CAUTION: Only authrized technicians trained by HP shuld attempt t remve the system bard. If yu believe the system bard requires replacement, cntact HP Technical Supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185) befre prceeding. If the prblem persists, replace the system bard Slt X Array Acceleratr mdule Incmpatible with this cntrller......please replace Array Acceleratr mdule. Pssible Cause: The current Array Acceleratr is nt supprted. Replace the Array Acceleratr mdule with the crrect mdel fr this cntrller. If this ccurs after upgrading t a larger mdule, update the cntrller firmware befre attaching the new mdule Drive Array - Acceleratr Size Mismatch Between Cntrllers......Same size Array Acceleratr shuld be attached t bth cntrllers. Pssible Cause: Incrrect array acceleratr is attached t redundant Smart Array 4250ES Cntrllers. Install 64-MB array acceleratr mdule n bth Smart Array 4250ES Cntrllers Slt X Drive Array - Redundant Cntrller Errr:......Unable t read slt psitin (bad mtherbard r cntrller) Pssible Cause: A redundant cntrller prblem r defective system bard exists. 1. Reseat the cntrllers. 2. If the prblem persists: a. Replace the cntrllers. CAUTION: Only authrized technicians trained by HP shuld attempt t remve the system bard. If yu believe the system bard requires replacement, cntact HP Technical Supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185) befre prceeding. b. Replace the system bard. Errr messages 158

159 1760-Fixed Disk 0 des nt supprt Blck Mde Pssible Cause: Fixed drive errr detected. Run the server setup utility and crrect the cnfiguratin Fixed Disk 1 Des Nt Supprt Blck Mde Pssible Cause: Fixed drive errr detected. Run the server setup utility and crrect the cnfiguratin Slt X Drive Array - Cntrller Firmware Upgrade Needed...(Unsupprted Array Acceleratr Attached) Pssible Cause: The current cntrller firmware des nt supprt the attached Array Acceleratr mdule type. Upgrade the cntrller firmware, r replace the Array Acceleratr mdule Slt X Drive Array - Array Acceleratr daughtercard critical errr; please replace......(cntrller is disabled until this prblem is reslved) Pssible Cause: Array acceleratr mdule is lse, missing, r defective. Replace the array acceleratr mdule Slt X Drive Array - Array Acceleratr mdule is detached; please reattach. Pssible Cause: Array acceleratr mdule is lse, missing, r defective. 1. Reseat array acceleratr mdule. 2. If the prblem persists, replace the array acceleratr mdule Slt X Drive Array - Capacity Expansin Prcess is Temprarily Disabled... (fllwed by ne f the fllwing:)...expansin will resume when Array Acceleratr has been reattached. * Expansin will resume when Array Acceleratr has been replaced. * Expansin will resume when Array Acceleratr RAM allcatin is successful. * Expansin will resume when Array Acceleratr battery/capacitr reaches full charge. * Expansin will resume when Autmatic Data Recvery has been Cmpleted. * Expansin will resume when Array Acceleratr battery/capacitr is cnnected. Errr messages 159

160 Pssible Cause: The capacity expansin prcess has been temprarily disabled. Fllw the actin that is displayed nscreen t resume the capacity expansin prcess Slt X Drive Array - Resuming Lgical Drive Expansin Prcess Pssible Cause: Pwer was lst while a lgical expansin peratin was perfrmed. A cntrller reset r pwer cycle ccurs while array expansin is in prgress. N actin is required Slt X Drive Array - Drive(s) Disabled due t Failure During Expansin... (pssibly fllwed by ne f the fllwing additinal details:)...* Array Acceleratr Remved r Failed; Expansin Prgress Data Lst. * Expansin Prgress Data Culd Nt Be Read Frm Array Acceleratr. * Expansin Abrted due t Unrecverable Drive Errrs. * Expansin Abrted due t Array Acceleratr Errrs. Select "F1" t cntinue with lgical drives disabled Select "F2" t accept data lss and t re-enable lgical drives Pssible Cause: Data was lst while the array was expanded; therefre, the drives have been temprarily disabled. Capacity expansin failed due t: Array acceleratr r hard drive failed r was remved; expansin prgress data lst Expansin prgress data culd nt be read frm array acceleratr Expansin abrted due t unrecverable drive errrs Expansin abrted due t array acceleratr errrs Press the F1 key t cntinue with the lgical drives disabled. Or, press the F2 key t accept the data lss and re-enable the lgical drives. Restre data frm backup. Replace drive r array acceleratr, as apprpriate Slt X Drive Array - Disk Drive Firmware Update Recmmended Please upgrade firmware n the fllwing drive mdel(s) using ROM Flash Cmpnents (dwnlad frm Mdel XYZ (minimum versin = ####) Pssible Cause: Drive firmware update needed. The indicated drives are running firmware that is knwn t cause intermittent prblems. Update all drives t the latest firmware versin ("Firmware maintenance" n page 80). Errr messages 160

161 1771-Primary Disk prt Address cnflict Pssible Cause: Internal and external hard drive cntrllers are bth assigned t the primary address. Run the server setup utility and crrect the cnfiguratin Secndary Disk prt Address cnflict Pssible Cause: Address assignment cnflict. Internal and external hard drive cntrllers are bth assigned t the secndary address. Run the server setup utility and crrect the cnfiguratin Primary Fixed Disk prt Address cnflict Pssible Cause: Fixed drive errr detected. Run the server setup utility and crrect the cnfiguratin Slt X Drive Array - Obslete data fund in Array Acceleratr......Data Fund in Array Acceleratr was Older Than Data Fund n Drives. Obslete Data has been Discarded Pssible Cause: Drives were used n anther cntrller and recnnected t the riginal cntrller while data was in the riginal cntrller cache. Data fund in the array acceleratr is lder than data fund n the drives and has been autmatically discarded. Check the file system t determine whether any data has been lst Slt X Drive Array - Strage Enclsure Cabling Prblem Detected: SAS Prt Y: OUT prt f this bx is attached t OUT prt f previus bx......turn system and strage bx pwer OFF and check cables. Drives in this bx and cnnectins beynd it will nt be available until the cables are attached crrectly. Fr cabling cnfiguratin infrmatin, see the strage enclsure dcumentatin Slt X Drive Array - SCSI Bus Terminatin Errr...Internal and external drives cannt bth be attached t the same SCSI prt. SCSI prt Y: Check cables Pssible Cause: External and internal cnnectrs f the specified SCSI prts are cnnected t drives. The indicated SCSI bus is disabled until this prblem is reslved. The SCSI bus is nt prperly terminated when internal and external drives are cnnected cncurrently t the same SCSI bus. 1. Pwer dwn the server. Errr messages 161

162 2. Be sure the cables t the specified prt are cnnected prperly and securely ("Lse cnnectins" n page 18). 3. Recnfigure the drives t different SCSI prts Slt X Drive Array - Shared SAS Prt Cnnectin Cnflict Detected - Prts 1I, 1E: Strage cnnectins detected n bth shared internal and external prts....cntrller selects internal prt until cnnectin is remved frm ne f the prts. Fr cable cnfiguratin infrmatin, refer t the cntrller dcumentatin Drive Array Reprts Imprper SCSI Prt 1 Cabling Pssible Cause: The integrated array enabler bard failed. The I/O bard, drive backplane fan bard, r drive backplane failed. 1. Replace the integrated array enabler bard. 2. Update the integrated Smart Array ptin t the latest firmware versin ("Firmware maintenance" n page 80). CAUTION: Only authrized technicians trained by HP shuld attempt t remve the I/O bard. If yu believe the I/O bard requires replacement, cntact HP Technical Supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185) befre prceeding. 3. Rebt the server after replacing each item: a. Drive backplane fan bard b. Drive backplane c. I/O bard 1777-Slt X Drive Array - Strage Enclsure Prblem Detected... (fllwed by ne r mre f the fllwing):...scsi Prt Y: Cling Fan Malfunctin Detected SCSI Prt Y: Overheated Cnditin Detected SCSI Prt Y: Side-Panel must be Clsed t Prevent Overheating SCSI Prt Y: Redundant Pwer Supply Malfunctin Detected SCSI Prt Y: Wide SCSI Transfer Failed SCSI Prt Y: Interrupt Signal Inperative SCSI Prt y: Unsupprted PrLiant Strage System Detected Pssible Cause: Envirnment threshld was vilated n the drive enclsure. Check the cling fan peratin by placing a hand ver the fan. Errr messages 162

163 Be sure the internal plenum cling fan in twer servers r strage systems is peratinal. If the fan is nt perating, check fr bstructins and check all internal cnnectins. Replace the unit side panel if remved. Check the LEDs. If the PrLiant Strage System pwer LED is amber instead f green, this indicates a redundant pwer supply failure. If the message indicates t check SCSI cables, d the fllwing: a. Cmpare the cabling against the diagrams in the HP Smart Array Cntrller User Guide. b. If the ruting is crrect, replace cables n the specified prt until the POST errr message is eliminated. IMPORTANT: This errr message applies t systems that use SCSI cntrllers. Fr systems that use SAS cntrllers, see errr message 1777 fr SAS ("1777-Slt X Drive Array - Strage Enclsure Prblem Detected..." n page 163) Slt X Drive Array - Strage Enclsure Prblem Detected... (fllwed by ne r mre f the fllwing):...* Cling Fan Malfunctin Detected * Overheated Cnditin Detected * Side-Panel must be Clsed t Prevent Overheating * Redundant Pwer Supply Malfunctin Detected * Unsupprted ROM Type Installed n Backplane * Enclsure Prcessr Nt Detected r Respnding Turn system and strage enclsure pwer OFF and turn them back ON t retry. If this errr persists, upgrade the enclsure firmware r replace the I/O mdule. * Link Errrs Detected by Expander * Incrrect Bay Infrmatin Received frm Enclsure * Installed drives nt detected, nly I/O mdule 2 present Pssible Cause: Envirnment threshld was vilated n the drive enclsure. Check the cling fan peratin by placing a hand ver the fan. Be sure the internal plenum cling fan in twer servers r strage systems is peratinal. If the fan is nt perating, check fr bstructins and check all internal cnnectins. Replace the unit side panel if remved. Check the LEDs. If the PrLiant Strage System pwer LED is amber instead f green, this indicates a redundant pwer supply failure. IMPORTANT: This errr message applies t systems that use SAS cntrllers. Fr systems that use SCSI cntrllers, see errr message 1777 fr SCSI ("1777-Slt X Drive Array - Strage Enclsure Prblem Detected..." n page 162). Errr messages 163

164 1778-Slt X Drive Array resuming Autmatic Data Recvery (Rebuild) prcess Pssible Cause: A cntrller reset r pwer cycle ccurred while Autmatic Data Recvery was in prgress. N actin is required Slt X Drive Array - Replacement drive(s) detected OR previusly failed drive(s) nw appear t be peratinal:......prt X Bx Y Bay(s) Z Restre data frm backup if replacement drive(s) have been installed. Pssible Cause: Mre drives failed (r were replaced) than the fault-tlerance level allws. The array cannt be rebuilt. If drives have nt been replaced, this message indicates an intermittent drive failure. Be sure the system is always pwered up and dwn crrectly: When pwering up the system, all external strage systems must be pwered up befre (r at the same time as) the server. When pwering dwn the system, the server must be pwered dwn befre pwering dwn any external strage systems Slt X Drive Array - Lgical drive(s) previusly failed......select "F1" t cntinue with lgical drives disabled Select "F2" t accept data lss and t re-enable lgical drives (fllwed by ne f the fllwing:) * Lgical drive(s) disabled due t pssible data lss. * Lgical drive(s) reenabled. Restre data frm backup if replacement drive(s) have been installed Pssible Cause: Previusly failed lgical drives are attached t the cntrller. D ne f the fllwing: T cntinue with lgical drives disabled, select F1. T accept data lss and t re-enable the lgical drives, select F Disk 0 Failure Pssible Cause: Hard drive r frmat errr detected. The drive is nt installed crrectly r has failed. 1. Be sure any jumpers are set crrectly. 2. Be sure pwer and drive cables are cnnected securely, bth t the drive and the system bard. 3. Be sure the cables are the crrect cables fr the server mdel. 4. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated. Errr messages 164

165 1781-Disk 1 Failure Pssible Cause: Hard drive r frmat errr detected. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated Disk Cntrller Failure Pssible Cause: Hard drive circuitry errr detected. Run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace failed cmpnents as indicated Slt X Drive Array Cntrller Failure... fllwed by ne f the fllwing:)...* [Bard ID nt prgrammed (replace ROMs r replace cntrller)] * [I2C read errr] * [Image checksum errr] * [Incnsistent vlume cunt] * [Incnsistent vlume cunt (B)] * [Unexpected hardware revisin hardware rewrk needed] * [Unsupprted Flash ROM type installed] * [ilo cmmunicatin mechanism self-test errr] * [PROGRAM BUG! Insufficient padding bytes (cmd=##h)] * [Incrrect EEPROM type] * [Init failure (cmd=##h, err=##h)] * [Cmmand failure (cmd=##h, err=##h)] * [Self-test failure (ErrCde=####h)] * [I2C NVRAM recnfiguratin failure] * [PCI bridge missing] * [PCI bridge disabled; check System ROM versin] * [PDPI nt fund] * [PDPI disabled; check System ROM versin] * [Bard ID nt prgrammed] Pssible Cause: The cntrller failed. 1. Reseat the array acceleratr mdule. 2. Reseat the cntrller in the PCI slt. 3. Update the cntrller t the latest firmware versin ("Firmware maintenance" n page 80). 4. If the prblem persists, replace the cntrller Slt X Drive Array - Drive Failure......The fllwing disk drive(s) shuld be replaced: Prt X Bx Y Bay(s) Z Errr messages 165

166 Pssible Cause: Defective drive r cables detected. 1. Be sure all cables are cnnected prperly and securely. 2. Be sure all drives are fully seated. 3. Replace defective cables, drive X, r bth Slt X Drive Array - Lgical Drive Failure Pssible Cause: Defective drive r cables detected. 1. Be sure all cables are cnnected prperly and securely. 2. Be sure all drives are fully seated. 3. Replace defective cables, drive X, r bth Slt X Drive Array nt Cnfigured... (fllwed by ne f the fllwing:)...* Run Array Cnfiguratin Utility * N Drives Detected * SAS Cable(s) Attached t Wrng SAS Prt Cnnectr(s) Turn system pwer OFF and swap SAS prt cnnectrs t prevent data lss. * Drive psitins cannt be changed during Capacity Expansin. * Drive psitins appear t have changed. Run Array Diagnstics Utility (ADU) if previus psitins are unknwn. Then turn system pwer OFF and mve drives t their riginal psitins. * Cnfiguratin infrmatin indicates drive psitins beynd the capability f this cntrller. This may be due t drive mvement frm a cntrller that supprts mre drives than the current cntrller. T avid data lss turn system pwer OFF and reattach drives t the riginal cntrller. * Cnfiguratin infrmatin indicates drives were cnfigured n a cntrller with a newer firmware versin. T avid data lss, reattach drives t riginal cntrller r upgrade cntrller firmware. Pssible Cause: Drive array cnfiguratin nt detected. Run ACU. Pwer dwn the system and swap the SAS prt cnnectrs t prevent data lss. Run ADU ("Array diagnstic sftware" n page 76) if previus psitins are unknwn. Then, pwer dwn the system and mve the drives t their riginal psitins. T avid data lss, update the cntrller firmware t the same r later versin n the riginal cntrller ("Firmware maintenance" n page 80) Slt X Drive Array Recvery Needed......The fllwing drive(s) need Autmatic Data Recvery (Rebuild): Prt x Bx y Bay(s) z Select F1 t cntinue with recvery f data t drive. Select F2 t cntinue withut recvery f data t drive. Errr messages 166

167 Pssible Cause: A failed r replacement drive has nt yet been rebuilt. Perfrm ne f the fllwing actins: Press the F1 key t cntinue with recvery f data t the drive. Data will be autmatically restred t drive X when a failed drive has been replaced, r t the riginal drive if it is wrking again withut errrs. Press the F2 key t cntinue withut recvery f data t the drive. The failed drive will nt be rebuilt and the system will cntinue t perate in a failed state f Interim Data Recvery Mde. Replace the failed drive and press the F1 key t rebuild the array. If the drive rebuild is nt successful r is abrted because the system rebted befre the rebuild f the drive cmpleted, anther versin f the 1786 POST errr message will be displayed Slt X Drive Array Operating in Interim Recvery (Degraded) Mde... (fllwed by ne r mre f the fllwing:)...* The fllwing disk drive(s) are failed and shuld be replaced * The fllwing disk drive(s) are insufficient size and shuld be replaced * The fllwing disk drive(s) are mismatched type and shuld be replaced * The fllwing disk drive(s) are unsupprted type and shuld be replaced * The fllwing disk drive(s) are ffline due t the erase prcess (additinally be ne f the fllwing if a spare drive is activated:) * On-Line Spare Drive is being Activated * On-Line Spare Drive Active * On-Line Spare Drive Failed Pssible Cause: Hard drive X failed r cable is lse r defective. Fllwing a system restart, this message ntes that drive X is defective and fault tlerance is being used. 1. Be sure all cables are cnnected prperly and securely. 2. Test and replace defective cables. 3. Replace drive X. (depending n the fault-tlerance level, all data may be lst if anther drive fails) Slt X Drive Array Reprts Incrrect Drive Replacement......The fllwing drive(s) shuld have been replaced: Prt x Bx y Bay(s) z The fllwing drive(s) were incrrectly replaced: Prt x Bx y Bay(s) z Select "F1" t cntinue drive array will remain disabled. Select "F2" t reset cnfiguratin all data will be lst. Pssible Cause: Replacement drives may have been installed in the wrng drive bays. A bad pwer cable cnnectin t the drive, nise n the data cable, r defective SCSI cable exists. Errr messages 167

168 If replacement drives are installed in the wrng bays, prperly reinstall the drives as indicated and then d ne f the fllwing: Press the F1 key t restart the server with the drive array disabled. Press the F2 key t use the drives as cnfigured and lse all the data n them. If a bad pwer cable cnnectin exists: a. Repair the cnnectin and press the F2 key. b. If the prblem persists, run ADU ("Array diagnstic sftware" n page 76) t reslve. Be sure the cable is ruted prperly Slt X Drive Array Disk Drive(s) Nt Respnding......Check cables r replace the fllwing drive(s): Prt x Bx y Bay(s) z Select "F1" t cntinue - drive array will remain disabled Select "F2" t fail drive(s) that are nt respnding - Interim Recvery Mde will be enabled if cnfigured fr fault tlerance. Pssible Cause: Drives that were wrking when the system was last used are nw missing r are nt starting up. A pssible drive prblem r lse cable exists. 1. Pwer dwn the system. 2. Be sure all cables are prperly cnnected. 3. Be sure all drives are fully seated. 4. Pwer cycle any external enclsures while the system is ff. 5. Pwer up the server t see if the prblem still exists. 6. If cnfigured fr fault-tlerant peratin and the RAID level can sustain failure f all indicated drives: a. Press the F2 key t fail the drives that are nt respnding b. Replace the failed drives. 7. Press the F1 key t start the system with all lgical drives n the cntrller disabled. Be sure the system is always pwered up and dwn crrectly. When pwering up the system, all external strage systems must be pwered up befre the server. When pwering dwn the system, the server must be pwered dwn befre external strage systems Disk 0 Cnfiguratin Errr Pssible Cause: Hard drive errr r wrng drive type detected. 1. Run the server setup utility and crrect the cnfiguratin. 2. If the prblem persists, run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace the failed assembly as indicated. Errr messages 168

169 1791-Disk 1 Errr Pssible Cause: Hard drive errr r wrng drive type detected. 1. Run the server setup utility and crrect the cnfiguratin. 2. If the prblem persists, run Insight Diagnstics ("HP Insight Diagnstics" n page 75) and replace the failed assembly as indicated Slt X Drive Array - Valid Data Fund in Array Acceleratr......Data will autmatically be written t drive array. Pssible Cause: Pwer was interrupted while data was in the array acceleratr memry. Pwer was then restred within several days, and the data in the array acceleratr was flushed t the drive array. N actin is required. N data has been lst. Perfrm rderly system shutdwns t avid leaving data in the array acceleratr Slt X Drive Array - Data in Array Acceleratr has been Lst... (plus ne f the fllwing:)...* Array Acceleratr Battery Depleted * Array Acceleratr Battery Discnnected * Array Acceleratr Data Backup Failed * Array Acceleratr Backup Data Restre Failed Pssible Cause: Pwer was interrupted while data was in the array acceleratr memry, r the array acceleratr batteries failed. Data in array acceleratr has been lst. 1. Verify the integrity f the data stred n the drive. Pwer was nt restred within enugh time t save the data. 2. Perfrm rderly system shutdwns t avid leaving data in the array acceleratr Drive Array - Array Acceleratr Battery Charge Lw......Array Acceleratr is temprarily disabled. Array Acceleratr will be re-enabled when battery reaches full charge. Pssible Cause: The battery charge is belw 75 percent. Psted writes are disabled. Replace the array acceleratr bard if the batteries d nt recharge within 36 pwered-n hurs Slt X Drive Array - Array Acceleratr Cnfiguratin Errr......Data des nt crrespnd t this drive array. Array Acceleratr is temprarily disabled. Errr messages 169

170 Pssible Cause: Pwer was interrupted while data was in the array acceleratr memry, r the data stred in the array acceleratr des nt crrespnd t this drive array. Match the array acceleratr t the crrect drive array, r run ACU t clear the data in the array acceleratr Slt X Drive Array - Array Acceleratr Nt Respnding......Array Acceleratr is temprarily disabled. Pssible Cause: Array acceleratr is defective r is missing. Depending n the array cntrller mdel, the cache may be disabled r the cntrller might nt be usable until this prblem is crrected. 1. Reseat the array acceleratr daughter bard if the cnnectr is lse. 2. If the prblem persists, replace the bard Slt X Drive Array - Array Acceleratr Read Errr Occurred......Data in Array Acceleratr has been lst. Array Acceleratr is disabled. Pssible Cause: Hard parity errr detected while reading data frm psted-writes memry. Replace the array acceleratr daughter bard Slt X Drive Array - Array Acceleratr Self-Test Errr Occurred......Array Acceleratr is disabled. Pssible Cause: Array acceleratr failed self-test. Depending n the array cntrller mdel, the cache may be disabled r the cntrller might nt be usable until this prblem is crrected. Replace the array acceleratr daughter bard Slt X Drive Array - Drive(s) Disabled due t Array Acceleratr Data Lss......Select F1 t cntinue with lgical drives disabled. Select F2 t accept data lss and t re-enable lgical drives. Pssible Cause: One r mre lgical drives failed due t lss f data in psted-writes memry. Press the F1 key t cntinue with the lgical drives disabled. Press the F2 key t accept data lss and re-enable lgical drives. After pressing the F2 key, check the integrity f the file system and restre lst data frm backup. Errr messages 170

171 1800 Series 1800-Slt X Drive Array - Array Acceleratr Super-Cap is charging......the Array Acceleratr Cache will be enabled nce Super-Cap has been charged. N actin is required. Pssible Cause: The Array Acceleratr Super-Cap is charging. N actin is required Slt X Drive Array - Please install Array Acceleratr Super-Cap......The Array Acceleratr Cache will be enabled nce Super-Cap is installed and charged. Pssible Cause: The Array Acceleratr Super-Cap needs t be installed. Install the Array Acceleratr Super-Cap. Event list errr messages Intrductin t event list errr messages This sectin cntains event list errr messages recrded in the IML ("Integrated Management Lg" n page 76), which can be viewed thrugh different tls. The frmat f the list is different when viewed thrugh different tls. An example f the frmat f an event as displayed n the IMD fllws: **001 f 010** ---cautin--- 03/19/ :54 PM FAN INSERTED Main System Lcatin: System Bard Fan ID: 03 **END OF EVENT** WARNING: T avid ptential prblems, ALWAYS read the warnings and cautinary infrmatin in the server dcumentatin befre remving, replacing, reseating, r mdifying system cmpnents. IMPORTANT: This guide prvides infrmatin fr multiple servers. Sme infrmatin may nt apply t the server yu are trubleshting. Refer t the server dcumentatin fr infrmatin n prcedures, hardware ptins, sftware tls, and perating systems supprted by the server. NOTE: The errr messages in this sectin may be wrded slightly different than as displayed by the server. Errr messages 171

172 A CPU Pwer Mdule (System Bard, Scket X)......A CPU Pwer Mdule (Slt X, Scket Y) Failed Event Type: Pwer mdule failure Replace the pwer mdule. In the case f an embedded pwer mdule, replace the system bard. ASR Lckup Detected: Cause Event Type: System lckup Examine the IML ("Integrated Management Lg" n page 76) t determine the cause f the lckup. Fr mre infrmatin, refer t the HP ROM-Based Setup Utility User Guide n the server Dcumentatin CD r the SmartStart Supprt and Dcuments website ( Autmatic perating system shutdwn initiated due t fan failure Event Type: Fan failure Replace the fan. Autmatic Operating System Shutdwn Initiated Due t Overheat Cnditin......Fatal Exceptin (Number X, Cause) Event Type: Overheating cnditin Check fans. Als, be sure the server is prperly ventilated and the rm temperature is set within the required range. Blue Screen Trap: Cause [NT]......Kernel Panic: Cause [UNIX] Abnrmal Prgram Terminatin: Cause [NetWare] Event Type: System lckup Refer t the perating system dcumentatin. Crrected Memry Errr Threshld Passed (Slt X, Memry Mdule Y)......Crrected Memry Errr Threshld Passed (System Memry) Crrected Memry Errr Threshld Passed (Memry Mdule Unknwn) Event Type: Crrectable errr threshld exceeded Cntinue nrmal peratin, and then replace the memry mdule during the next scheduled maintenance t ensure reliable peratin. Errr messages 172

173 EISA Expansin Bus Master Timeut (Slt X)......EISA Expansin Bus Slave Timeut EISA Expansin Bard Errr (Slt X) EISA Expansin Bus Arbitratin Errr Event Type: Expansin bus errr Pwer dwn the server, and then replace the EISA bard. PCI Bus Errr (Slt X, Bus Y, Device Z, Functin X) Event Type: Expansin bus errr Replace the PCI bard. Prcessr Crrectable Errr Threshld Passed (Slt X, Scket Y) Event Type: Crrectable errr threshld exceeded CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. Replace the prcessr. Prcessr Uncrrectable Internal Errr (Slt X, Scket Y) Event Type: Uncrrectable errr CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. Replace the prcessr. Real-Time Clck Battery Failing Event Type: System cnfiguratin battery lw Replace the system cnfiguratin battery. Errr messages 173

174 System AC Pwer Overlad (Pwer Supply X) Event Type: Pwer supply verlad 1. Switch the vltage frm 110 V t 220 V r add an additinal pwer supply (if applicable t the system). 2. If the prblem persists, remve sme f the installed ptins. System AC Pwer Prblem (Pwer Supply X) Event Type: AC vltage prblem Check fr any pwer surce prblems. System Fan Failure (Fan X, Lcatin) Event Type: Fan failure Replace the fan. System Fans Nt Redundant Event Type: Fans nt redundant Add a fan r replace the failed fan. System Overheating (Zne X, Lcatin) Event Type: Overheating cnditin Check fans. System Pwer Supplies Nt Redundant Event Type: Pwer supply nt redundant Add a pwer supply r replace the failed pwer supply. System Pwer Supply Failure (Pwer Supply X) Event Type: Pwer supply failure Replace the pwer supply. Unrecverable Hst Bus Data Parity Errr......Unrecverable Hst Bus Address Parity Errr Event Type: Hst bus errr Errr messages 174

175 CAUTION: Only authrized technicians trained by HP shuld attempt t remve the system bard. If yu believe the system bard requires replacement, cntact HP Technical Supprt ("Cntacting HP" n page 185, "Cntacting HP technical supprt r an authrized reseller" n page 185) befre prceeding. Replace the bard n which the prcessr is installed. Uncrrectable Memry Errr (Slt X, Memry Mdule Y)......Uncrrectable Memry Errr (System Memry) Uncrrectable Memry Errr (Memry Mdule Unknwn) Event Type: Uncrrectable errr Replace the memry mdule. If the prblem persists, replace the memry bard. HP BladeSystem p-class infrastructure errr cdes The server blade management mdules and pwer management mdules cntain service prts that enable service persnnel t gather fault infrmatin. T gather the fault infrmatin: 1. Cnnect t the service prt. Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( 2. Access the diagnstics. Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( Server blade management mdule errr cdes Server blade errr cdes Lcatin LED cdes Server Blade - Slt r 1-2 Server Blade - Slt r 2-2 Server Blade - Slt r 3-2 Server Blade - Slt r 4-2 Server Blade - Slt r 5-2 Server Blade - Slt r 6-2 Server Blade - Slt r 7-2 Server Blade - Slt r 8-2 Perfrm the fllwing steps t reslve the prblem. Stp when the prblem is reslved. 1. Reseat the server. Refer t server dcumentatin n the HP website ( Server blade management mdule bard errr cdes LED cde: 9-1, 9-2, 9-3, 9-4, 9-5, 9-6, 9-7, 9-8, 9-9, 9-10, 9-11, r 9-12 Errr messages 175

176 Lcatin: Server blade management mdule Perfrm the fllwing steps t reslve the prblem. Stp when the prblem is reslved. 1. Press the server blade management mdule reset buttn. 2. Replace the server blade management mdule. Server blade management mdule signal backplane errr cdes LED cde: 10-1, 10-2, r 10-3 Lcatin: Server blade management backplane Perfrm the fllwing steps t reslve the prblem. Stp when the prblem is reslved. 1. Press the server blade management mdule reset buttn. 2. Replace the signal backplane. Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( Server blade management mdule pwer backplane A errr cdes LED cde: 11-1, 11-2, 11-3, r 11-4 Lcatin: Server blade pwer backplane A Perfrm the fllwing steps t reslve the prblem. Stp when the prblem is reslved. 1. Press the server blade management mdule reset buttn. 2. Replace the pwer backplane. Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( Server blade management mdule pwer backplane B errr cdes LED cde: 12-1, 12-2, 12-3, r 12-4 Lcatin: Server blade pwer backplane B Perfrm the fllwing steps t reslve the prblem. Stp when the prblem is reslved. 1. Press the server blade management mdule reset buttn. 2. Replace the pwer backplane. Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( Intercnnect A Errr Cde LED cde: 13-1, 13-2, 13-3, r 13-4 Lcatin: Intercnnect device - side A Perfrm the fllwing steps t reslve the prblem. Stp when the prblem is reslved. 1. Press the server blade management mdule reset buttn. 2. Reseat the intercnnect device. Errr messages 176

177 Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( 3. Replace the intercnnect device. Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( Intercnnect B Errr Cde LED cde: 14-1, 14-2, 14-3, r 14-4 Lcatin: Intercnnect device - side B Perfrm the fllwing steps t reslve the prblem. Stp when the prblem is reslved. 1. Press the server blade management mdule reset buttn. 2. Reseat the intercnnect device. Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( 3. Replace the intercnnect device. Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( Intercnnect Mdule A (10-Cnnectr) Errr Cde LED cde: 15-1 r 15-2 Lcatin: Intercnnect mdule - side A (10-cnnectr) Perfrm the fllwing steps t reslve the prblem. Stp when the prblem is reslved. 1. Press the server blade management mdule reset buttn. 2. Reseat the intercnnect mdule. Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( 3. Replace the intercnnect mdule. Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( Intercnnect Mdule A (6-Cnnectr) Errr Cde LED cde: 17-1 r 17-2 Lcatin: Intercnnect mdule - side A (6-cnnectr) Perfrm the fllwing steps t reslve the prblem. Stp when the prblem is reslved. 1. Press the server blade management mdule reset buttn. 2. Reseat the intercnnect mdule. Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( 3. Replace the intercnnect mdule. Errr messages 177

178 Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( Intercnnect Mdule B (10-Cnnectr) Errr Cde LED cde: 16-1 r 16-2 Lcatin: Intercnnect mdule - side B (10-cnnectr) Perfrm the fllwing steps t reslve the prblem. Stp when the prblem is reslved. 1. Press the server blade management mdule reset buttn. 2. Reseat the intercnnect mdule. Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( 3. Replace the intercnnect mdule. Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( Intercnnect Mdule B (6-Cnnectr) Errr Cde LED cde: 18-1 r 18-2 Lcatin: Intercnnect mdule - side B (6-cnnectr) Perfrm the fllwing steps t reslve the prblem. Stp when the prblem is reslved. 1. Press the server blade management mdule reset buttn. 2. Reseat the intercnnect mdule. Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( 3. Replace the intercnnect mdule. Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( Unknwn server blade management mdule errr cde LED cde: 19-1 Lcatin: Unknwn Perfrm the fllwing steps t reslve the prblem. Stp when the prblem is reslved. 1. Press the server blade management mdule reset buttn. 2. Replace the server blade management mdule. Pwer management mdule errr cdes Pwer supply errr cdes Lcatin LED cdes Pwer Supply - Slt r 1-2 Pwer Supply - Slt r 2-2 Errr messages 178

179 Lcatin LED cdes Pwer Supply - Slt r 3-2 Pwer Supply - Slt r 4-2 Pwer Supply - Slt r 5-2 Pwer Supply - Slt r 6-2 Perfrm the fllwing steps t reslve the prblem. Stp when the prblem is reslved. 1. Reseat the pwer supply. Fr mre infrmatin, refer t the HP BladeSystem Maintenance and Service Guide n the HP website ( 2. Reseat the pwer management mdule. 3. Replace the pwer supply. Pwer management mdule bard errr cdes LED cde: 7-1, 7-2, 7-3, 7-4, 7-5, 7-6, 7-7, 7-8, 7-9, 7-10, 7-11, 7-12, r 7-13 Lcatin: Pwer management bard Perfrm the fllwing steps t reslve the prblem. Stp when the prblem is reslved. 1. Reseat the pwer management mdule. 2. Replace the pwer management mdule. Pwer management mdule backplane errr cdes LED cde: 8-1, 8-2, 8-3, 8-4, 8-5, 8-6, 8-7, r 8-8 Lcatin: Pwer management backplane Perfrm the fllwing steps t reslve the prblem. Stp when the prblem is reslved. 1. Press the pwer management mdule reset buttn. Unknwn pwer management mdule errr cde LED cde: 19-1 Lcatin: Unknwn Perfrm the fllwing steps t reslve the prblem. Stp when the prblem is reslved. 1. Press the pwer management mdule reset buttn. Prt 85 cdes and ilo messages Trubleshting the system using prt 85 cdes 1. Lcate the prt 85 cde display. IMPORTANT: Be sure the prt 84/85 switch is set t display prt 85 cdes. 2. Lcate the cde in the fllwing table. Errr messages 179

180 Fr example, if the prt 85 cde displays "31h," see "Prcessr-related prt 85 cdes (n page 180)" fr mre infrmatin. Prt 85 cde 3xh 4xh 6xh All ther cdes, including 00h, 01h, and 5xh Descriptin Prt 85 cdes in this frmat indicate prcessr-related errrs. See "Prcessr-related prt 85 cdes (n page 180)" fr mre infrmatin. Prt 85 cdes in this frmat indicate memry-related errrs. See "Memry-related prt 85 cdes (n page 181)" fr mre infrmatin. Prt 85 cdes in this frmat indicate expansin bard-related errrs. See "Expansin bard-related prt 85 cdes (n page 182)" fr mre infrmatin. Prt 85 cdes in this range cver several areas. See the sectin "Miscellaneus prt 85 cdes (n page 182)" fr mre infrmatin. 3. Reference the designated sectin in this guide fr the apprpriate trubleshting steps. Prcessr-related prt 85 cdes Prcessr-related prt 85 cdes display in the frmat 3xh. IMPORTANT: Rebt the server after cmpleting each numbered step. If the errr cnditin cntinues, prceed with the next step. T trublesht prcessr-related errr cdes: 1. Bring the server t base cnfiguratin by remving all cmpnents that are nt required by the server t cmplete POST. Fr mre infrmatin, see "Breaking the server dwn t the minimum hardware cnfiguratin (n page 16)." This prcess can include remving all: Expansin bards DIMMs, except the first bank Hard drives Peripheral devices IMPORTANT: Prcessr scket 1 and PPM slt 1 must be ppulated at all times r the server des nt functin prperly. CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. 2. Remve all prcessrs and PPMs, except the prcessr installed in scket 1 and the crrespnding PPM. CAUTION: Befre replacing r reseating any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard requiring replacement f the system bard. 3. Reseat the prcessr in scket 1. Errr messages 180

181 CAUTION: Befre replacing r reseating any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard requiring replacement f the system bard. 4. Reseat the remaining prcessrs, rebting after each installatin t identify any failed prcessrs. IMPORTANT: Ppulate the prcessrs in the fllwing rder: 1, 2, 4, 3. IMPORTANT: Always install a PPM when yu install a prcessr. The system fails t bt if the PPM is missing. 5. Replace the prcessr in scket Replace the prcessr bard, if applicable. 7. Replace the system bard. IMPORTANT: If replacing the system bard r clearing NVRAM, yu must re-enter the server serial number thrugh RBSU ("Re-entering the serial number and prduct ID" n page 71). Memry-related prt 85 cdes Memry-related prt 85 cdes display in the frmat 4xh. IMPORTANT: Rebt the server after cmpleting each numbered step. If the errr cnditin cntinues, prceed with the next step. T trublesht memry-related errr cdes: 1. Check the memry LEDs fr any identified errrs r failed DIMMs, and take crrective actin. 2. Bring the server t base cnfiguratin by remving all cmpnents that are nt required by the server t cmplete POST. Fr mre infrmatin, see "Breaking the server dwn t the minimum hardware cnfiguratin (n page 16)." This prcess can include remving all: Expansin bards DIMMs, except the first bank Hard drives Peripheral devices IMPORTANT: Prcessr scket 1 and PPM slt 1 must be ppulated at all times r the server des nt functin prperly. CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. 3. Remve all prcessrs and PPMs, except the prcessr installed in scket 1 and the crrespnding PPM. 4. Reseat the remaining memry bards, rebting after each installatin t islate any failed memry bards, if applicable. Errr messages 181

182 5. Replace the DIMMs with a remaining bank f memry. 6. Replace the memry bard, if applicable. 7. Replace the system bard. IMPORTANT: If replacing the system bard r clearing NVRAM, yu must re-enter the server serial number thrugh RBSU ("Re-entering the serial number and prduct ID" n page 71). Expansin bard-related prt 85 cdes Expansin bard-related prt 85 cdes display in the frmat 6xh. IMPORTANT: Rebt the server after cmpleting each numbered step. If the errr cnditin cntinues, prceed with the next step. T trublesht expansin bard-related errr cdes: 1. Reseat all expansin bards. 2. Bring the server t base cnfiguratin by remving all cmpnents that are nt required by the server t cmplete POST. Fr mre infrmatin, see "Breaking the server dwn t the minimum hardware cnfiguratin (n page 16)." This prcess can include remving all: Expansin bards DIMMs, except the first bank Hard drives Peripheral devices IMPORTANT: Prcessr scket 1 and PPM slt 1 must be ppulated at all times r the server des nt functin prperly. CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. 3. Remve all prcessrs and PPMs, except the prcessr installed in scket 1 and the crrespnding PPM. 4. Install the expansin bards ne at a time, rebting between each installatin t islate the failed expansin bard. 5. Replace the failed expansin bard, if applicable. 6. Replace the PCI riser bard, if applicable. 7. Replace the system bard. IMPORTANT: If replacing the system bard r clearing NVRAM, yu must re-enter the server serial number thrugh RBSU ("Re-entering the serial number and prduct ID" n page 71). Miscellaneus prt 85 cdes T trublesht all ther prt 85 cdes: Errr messages 182

183 IMPORTANT: Rebt the server after cmpleting each numbered step. If the errr cnditin cntinues, prceed with the next step. 1. Bring the server t base cnfiguratin by remving all cmpnents that are nt required by the server t cmplete POST. Fr mre infrmatin, see "Breaking the server dwn t the minimum hardware cnfiguratin (n page 16)." This prcess can include remving all: Expansin bards DIMMs, except the first bank Hard drives Peripheral devices IMPORTANT: Prcessr scket 1 and PPM slt 1 must be ppulated at all times r the server des nt functin prperly. CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. 2. Remve all prcessrs and PPMs, except the prcessr installed in scket 1 and the crrespnding PPM. 3. Install each remaining system cmpnent, rebting between each installatin t islate any failed cmpnents. 4. Clear the system NVRAM. 5. Replace the system bard. IMPORTANT: If replacing the system bard r clearing NVRAM, yu must re-enter the server serial number thrugh RBSU ("Re-entering the serial number and prduct ID" n page 71). Windws Event Lg prcessr errr cdes Message ID: 4137 Severity: Errr Descriptin: The prcessr in slt X, scket X has crrected an excessive number f internal errrs. The system will cntinue t perate. CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. Replace the prcessr. Errr messages 183

184 Message ID: 4140 Severity: Warning Descriptin: The system is perating with a hetergeneus prcessr envirnment. Nne Message ID: 4141 Severity: Warning Descriptin: Only X ut f the X installed prcessrs have been started by the perating system. The system will cntinue t perate. Cnfirm that the license agreement in use supprts all f the installed prcessrs. Message ID: 4169 Severity: Warning Descriptin: The prcessr in slt X, scket X has crrected an excessive number f internal errrs. The system will cntinue t perate. CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. Replace the prcessr. Message ID: 4190 Severity: Errr Descriptin: The system encuntered an NMI prir t this bt. The NMI surce was "Uncrrectable cache memry errr." CAUTION: Befre remving r replacing any prcessrs, be sure t fllw the guidelines prvided in "Perfrming prcessr prcedures in the trubleshting prcess (n page 16)." Failure t fllw the recmmended guidelines can cause damage t the system bard, requiring replacement f the system bard. Replace the prcessr. Errr messages 184

185 Cntacting HP Cntacting HP technical supprt r an authrized reseller Befre cntacting HP, always attempt t reslve prblems by cmpleting the prcedures in this guide. IMPORTANT: Cllect the apprpriate server infrmatin and perating system infrmatin ("Operating system infrmatin yu need" n page 186) befre cntacting HP fr supprt. Fr United States and wrldwide cntact infrmatin, see the Cntact HP website ( In the United States: T cntact HP by phne, call Fr cntinuus quality imprvement, calls may be recrded r mnitred. If yu have purchased a Care Pack (service upgrade), see the Supprt & Drivers website ( If the prblem cannt be reslved at the website, call Fr mre infrmatin abut Care Packs, see the HP website ( Custmer self repair What is custmer self repair? HP's custmer self-repair prgram ffers yu the fastest service under either warranty r cntract. It enables HP t ship replacement parts directly t yu s that yu can replace them. Using this prgram, yu can replace parts at yur wn cnvenience. A cnvenient, easy-t-use prgram: An HP supprt specialist will diagnse and assess whether a replacement part is required t address a system prblem. The specialist will als determine whether yu can replace the part. Fr specific infrmatin abut custmer replaceable parts, refer t the maintenance and service guide n the HP website ( Server infrmatin yu need Befre cntacting HP technical supprt, cllect the fllwing infrmatin: Explanatin f the issue, the first ccurrence, and frequency Any changes in hardware r sftware cnfiguratin befre the issue surfaced Onbard Administratr SHOW ALL reprt (fr HP BladeSystem prducts nly) Cntacting HP 185

186 Fr mre infrmatin n btaining the Onbard Administratr SHOW ALL reprt, see the HP website ( ). Third-party hardware infrmatin: Prduct name, mdel, and versin Cmpany name Specific hardware cnfiguratin: Prduct name, mdel, and serial number Number f prcessrs and speed Number f DIMMs and their size and speed List f cntrllers and NICs List f cnnected peripheral devices List f any ther ptinal HP r Cmpaq hardware Netwrk cnfiguratin Specific sftware infrmatin: Operating system infrmatin ("Operating system infrmatin yu need" n page 186) List f third-party, HP, and Cmpaq sftware installed PCAnywhere infrmatin, if installed Verificatin f latest drivers installed Verificatin f latest ROM/BIOS Verificatin f latest firmware n array cntrllers and drives Results frm attempts t clear NVRAM Operating system infrmatin yu need Depending n the prblem, yu may be asked fr certain pieces f infrmatin. Be prepared t access the infrmatin listed in the fllwing sectins, based n perating system used. Micrsft perating systems Cllect the fllwing infrmatin: Whether the perating system was factry installed Operating system versin number A current cpy f the fllwing files: WinMSD (Msinf32.exe n Micrsft Windws 2000 systems) Bt.ini Memry.dmp Event lgs Dr. Watsn lg (drwtsn32.lg) if a user mde applicatin, such as the Insight Agents, is having a prblem Cntacting HP 186

187 IRQ and I/O address infrmatin in text frmat An updated Emergency Repair Diskette If HP drivers are installed: Versin f the PSP used List f drivers frm the PSP The drive subsystem and file system infrmatin: Number and size f partitins and lgical drives File system n each lgical drive Current level f Micrsft Windws Service Packs and Htfixes installed A list f each third-party hardware cmpnent installed, with the firmware revisin A list f each third-party sftware cmpnent installed, with the versin A detailed descriptin f the prblem and any assciated errr messages Linux perating systems Cllect the fllwing infrmatin: Operating system distributin and versin Lk fr a file named /etc/distributin-release (fr example, /etc/redhat-release) Kernel versin in use Output frm the fllwing cmmands (perfrmed by rt): lspci -v uname -a cat /prc/meminf cat /prc/cpuinf rpm -qa dmesg lsmd ps -ef ifcnfig -a chkcnfig -list munt Cntents f the fllwing files: /var/lg/messages /etc/mdules.cnf r /etc/cnf.mdules /etc/lil.cnf r /etc/grub.cnf r /bt/grub/menu.lst r bt/grub/grub.cnf /etc/fstab If HP drivers are installed: Versin f the PSP used Cntacting HP 187

188 List f drivers frm the PSP (/var/lg/hppldu.lg) A list f each third-party hardware cmpnent installed, with the firmware revisins A list f each third-party sftware cmpnent installed, with the versins A detailed descriptin f the prblem and any assciated errr messages Nvell NetWare perating systems Cllect the fllwing infrmatin: Whether the perating system was factry installed Operating system versin number Printuts r electrnic cpies (t t a supprt technician) f AUTOEXEC.NCF, STARTUP.NCF, and the system directry A list f the mdules. Use CONLOG.NLM t identify the mdules and t check whether errrs ccur when the mdules attempt t lad. A list f any SET parameters that are different frm the NetWare default settings A list f the drivers and NLM files used n the server, including the names, versins, dates, and sizes (can be taken directly frm the CONFIG.TXT r SURVEY.TXT files) If HP drivers are installed: Versin f the PSP used List f drivers frm the PSP Printuts r electrnic cpies (t t a supprt technician) f: SYS:SYSTEM\SYS$LOG.ERR SYS:SYSTEM\ABEND.LOG SYS:ETC\CPQLOG.LOG SYS:SYSTEM\CONFIG.TXT SYS:SYSTEM\SURVEY.TXT Current patch level A list f each third-party hardware cmpnent installed, with the firmware revisins A list f each third-party sftware cmpnent installed, with the versins A detailed descriptin f the prblem and any assciated errr messages SCO perating systems Cllect the fllwing infrmatin: Installed system sftware versins (TCP/IP, VP/Ix) Prcess status at time f failure, if pssible Printuts r electrnic cpies (t t a supprt technician) f: Output f /etc/hwcnfig cmmand Output f /usr/bin/swcnfig cmmand Cntacting HP 188

189 Output f /etc/ifcnfig cmmand /etc/cnf/cf.d/sdevice /etc/inittab /etc/cnf/cf.d/stune /etc/cnf/cf.d/cnfig.h /etc/cnf/cf.d/sdevice /var/adm/messages (if PANIC messages are displayed) If HP drivers are installed: Versin f the EFS used List f drivers frm the EFS If management agents are installed, versin number f the agents System dumps, if they can be btained (in case f panics) A list f each third-party hardware cmpnent installed, with the firmware revisins A list f each third-party sftware cmpnent installed, with the versins A detailed descriptin f the prblem and any assciated errr messages IBM OS/2 perating systems Cllect the fllwing infrmatin: Operating system versin number and printuts r electrnic cpies (t t a supprt technician) f: IBMLAN.INI PROTOCOL.INI CONFIG.SYS STARTUP.CMD SYSLEVEL infrmatin in detail TRAPDUMP infrmatin (if a TRAP errr ccurs) A directry listing f: C:\ C:\OS2 C:\OS2\BOOT HPFS386.INI (fr Advanced r Advanced with SMP) If HP drivers are installed: Versin f the SSD used List f drivers frm the SSD Versins f the OS/2 Management Insight Agents, CPQB32.SYS, and OS/2 Health Driver use The drive subsystem and file system infrmatin: Number and size f partitins and lgical drives File system n each lgical drive Cntacting HP 189

190 Warp Server versin used and: Whether Entry, Advanced, Advanced with SMP, r e-business All services running at the time the prblem ccurred A list f each third-party hardware cmpnent installed, with the firmware revisins A list f each third-party sftware cmpnent installed, with the versins A detailed descriptin f the prblem and any assciated errr messages Oracle Slaris perating systems Cllect the fllwing infrmatin: Operating system versin number Type f installatin selected: Interactive, WebStart, r Custmer JumpStart Which sftware grup selected fr installatin: End User Supprt, Entire Distributin, Develper System Supprt, r Cre System Supprt If HP drivers are installed with a DU: DU number List f drivers in the DU diskette The drive subsystem and file system infrmatin: Number and size f partitins and lgical drives File system n each lgical drive A list f all third-party hardware and sftware installed, with versins A detailed descriptin f the prblem and any assciated errr messages Printuts r electrnic cpies (t t a supprt technician) f: /usr/sbin/crash (accesses the crash dump image at /var/crash/$hstname) /var/adm/messages /etc/vfstab /usr/sbin/prtcnf Cntacting HP 190

191 Acrnyms and abbreviatins ABEND abnrmal end ACPI Advanced Cnfiguratin and Pwer Interface ACU Array Cnfiguratin Utility ADG Advanced Data Guarding (als knwn as RAID 6) ADU Array Diagnstics Utility AMP Advanced Memry Prtectin ASR Autmatic Server Recvery BMC basebard management cntrller CS cable select DMA direct memry access DU driver update EFS Extended Feature Supplement Acrnyms and abbreviatins 191

192 ESD electrstatic discharge FBDIMM fully buffered DIMM FDT Firmware Deplyment Tl HP SIM HP Systems Insight Manager HP SUM HP Smart Update Manager IDE integrated device electrnics ilo Integrated Lights-Out ilo 2 Integrated Lights-Out 2 ilo 3 Integrated Lights-Out 3 IMD Integrated Management Display IML Integrated Management Lg IRQ interrupt request KVM keybard, vide, and muse LVD lw-vltage differential Acrnyms and abbreviatins 192

193 MMX multimedia extensins NMI nnmaskable interrupt NVRAM nnvlatile memry OBDR One Buttn Disaster Recvery ORCA Optin ROM Cnfiguratin fr Arrays PCI-X peripheral cmpnent intercnnect extended POST Pwer-On Self Test PPM prcessr pwer mdule PSP HP PrLiant Supprt Pack PXE prebt executin envirnment RBSU ROM-Based Setup Utility RIS reserve infrmatin sectr RPM Red Hat Package Manager SAS serial attached SCSI Acrnyms and abbreviatins 193

194 SATA serial ATA SIM Systems Insight Manager SIMM single inline memry mdule SP1 Service Pack 1 SPP HP Service Pack fr PrLiant SSD supprt sftware diskette TPM Trusted Platfrm Mdule UPS uninterruptible pwer system USB universal serial bus VCA Versin Cntrl Agent VCRM Versin Cntrl Repsitry Manager Acrnyms and abbreviatins 194

195 Index A acceleratr errr lg 90 acceleratr status 91, 92, 93 ACPI supprt 60 ACU (Array Cnfiguratin Utility) 69 adapters 93, 98 additinal infrmatin 86 ADG enabler dngle is brken r missing 93 ADU (Array Diagnstic Utility) 75 ADU errr messages 90, 110 Advanced ECC supprt 120, 121 Advanced Memry Prtectin (AMP) 120, 121 advisries 85 applicatin sftware prblems 62 array acceleratr 110 array acceleratr battery pack 168 array acceleratr bard 90, 91, 93, 97, 98, 100, 108, 110, 147, 150, 168 array acceleratr memry size change detected 150 array acceleratr mdule 157 Array Cnfiguratin Utility (ACU) 69 array cntrllers 103, 156 Array Diagnstic Utility (ADU) 75 array status 111 ASR (Autmatic Server Recvery) 71, 171 ASR timer failure 133 AT cmmands 55, 56 audi 54 audi prblems 54 authrized reseller 184 aut-cnfiguratin prcess 67 autmatic backup 80 Autmatic Server Recvery (ASR) 71 B backplane, errr cdes 178 backup issue, tape drive 51 backup, restring 61 batteries, insufficient warning when lw 38 batteries, replacing 41 battery 38, 41, 98, 110, 141 beep cdes 120 BIOS Serial Cnsle 68 blank screen 52 blue screen event 171 bard in use by expand peratin 93 bard nt attached 93 bt ptins 68 bt prblems 64 bting prblems 41 bting the server 41 C cable prblems 55 cables 18, 100, 105, 106 cables, trubleshting 18 cables, VGA 53 cabling 87 cabling prblem 161 cache errr 98 cache, disabled 93 cache, replacing 91 Care Pack 76, 79, 86 cautins 13 CD-ROM drive 41 Change Cntrl 85 checksum failed 146 clr 53 COM prt 141 cmmand syntax 63 cmmand-line syntax errr 63 cmmn prblem reslutin 18 cmmn prblems 18 cnfiguratin errrs 105, 106, 133 cnfiguratin f system 66, 88 cnfiguratin signature 94 cnfiguratin tls 66 cnnectin errrs 56, 57 cnnectin prblems 18, 55 cntacting authrized reseller 184 cntacting HP 184, 185 cntacting technical supprt 184 cntrller 107, 108, 110 cntrller failure 94, 149 cntrller state 114 cntrllers, array 94, 95, 101, 107, 156, 158 Index 195

196 critical errr 121 CSR (custmer self repair) 184 custmer self repair (CSR) 184 D data lss 41 data recvery 41, 45 DDR3 memry cnfiguratin 88 deplyment, ffline 82 deplyment, nline 82 device driver infrmatin 88 diagnse tab, HP Insight Diagnstics 74 diagnsing prblems 74 diagnstic tls 66, 71, 74 diagnstics 69 Diagnstics tasks 69 diagnstics utility 74 dial tne 55 DIMM installatin guidelines 49 DIMMs 19, 124, 126, 128, 129, 134, 135, 136, 137 dirty data 91 disable cmmand issued 95 disaster recvery 80 diskette drive 42 diskette drive prblems 42, 139, 140 DMA errr 122 dcumentatin 85 drive array cntrller 146 drive erase peratin 154 drive errrs 42, 55, 95, 96, 97, 100, 103, 107, 126, 139, 140 drive failure 55, 102 drive failure, detecting 42 drive LEDs 20, 42 drive mnitring nt enabled 97 drive nt fund 42, 44 drive nt respnding 97 drive nt stamped fr mnitring 102 drive ffline due t erase peratin 114, 115 drive prblems 41, 42, 43, 102, 103 drive replaced, n prblem fund 103 drive time-ut ccurred 97 drivers 76, 88 drives 19, 20, 43 drives, trubleshting 43 DVD-ROM drive 41 E ECC errrs 91 EISA expansin bus master timeut 172 electrstatic discharge 14 end user license agreement (EULA) 82 energy saver features 53 erase peratin 114, 115 Erase Utility 73 errr cdes, HP BladeSystem p-class infrastructure 174 errr cdes, prcessr 182 errr cdes, Windws Event Lg prcessr 182 errr lg 60 errr messages 60, 63, 90, 110, 120, 170, 174 errr messages, ADU 90 errr messages, event list 170 errr messages, POST 120 EULA (end user license agreement) 82 event list errr messages 170 expansin bard 58, 87 expansin bard prblems 58 expansin bard-related prt 85 cdes 181 express prt errr 122 external device prblems 52 F fan assembly 141, 142, 143 fan LED 46 fan prblems 46, 47, 121, 122 fans 46, 47, 121, 122, 123, 142, 143, 144, 171 fault-tlerance methds 89 FBDIMMs 19, 47 features 8, 86 Fibre Channel adapters 123 firmware 64, 77, 88, 94, 103 firmware maintenance 79 Firmware Maintenance CD 77, 82 firmware, updating 18, 64, 77, 79, 81 firmware, upgrading 18, 64, 81, 102, 158 firmware, versin 81 flash ROM 64, 79 flwcharts 22 frnt side bus errr 122 G general diagnsis flwchart 24 general prtectin fault 59 glbal prtcl errr 122 graphics adapter prblems 52 Index 196

197 graphics card ptin 52 guided trubleshting 85 guidelines, cabling 19 H hard drive guidelines 19 hard drive LED cmbinatins 20 hard drive LEDs 20, 43 hard drive prblems, diagnsing 43 hard drive, failure f 44 hard drives, determining status f 20 hard drives, mving 44, 45 hardware features 36 hardware prblems 36, 38 hardware supprted 36 hardware trubleshting 36, 38, 39, 41, 52 health driver 71 health LEDs 20 ht fixes 60 ht-plug PCI slt, pwer fault 126 hw t use this guide 11 HP BladeSystem infrastructure errr cdes 174 HP Care Pack Services 79, 86 HP Enterprise Cnfiguratr 87 HP Guided Trubleshting website 85 HP Insight Diagnstics 74, 170 HP Insight Diagnstics survey functinality 74 HP PrLiant Essentials Fundatin Pack 73, 88 HP Service Pack fr PrLiant 77 HP Smart Update Manager verview 77, 78 HP Smart Update Manager, deplyment 81 HP Systems Insight Manager verview 43, 73, 89 HP technical supprt 184 HP trubleshting resurces 85 HP website 85 hub link errr 123 I IBM OS/2 188 illegal pcde 123 illegal peratr handler 123 ilo (Integrated Lights-Out) 72, 88, 130 ilo messages 178 IMD (Integrated Management Display) 170 IML (Integrated Management Lg) 49, 75, 133, 170 Imprtant Safety Infrmatin dcument 12 infrmatin required 185 infrastructure errr cdes 174 Insight Diagnstics 74, 76, 170 installatin and cnfiguratin 87 installatin instructins 86, 87 insufficient adapter resurces 98 Integrated Lights-Out (ilo) 72, 88, 130 Integrated Management Lg (IML) 75, 170 inter-cntrller link cnnectin 98 internal health LED 20 internal system prblems 41 invalid passwrd 124 K keybard 54, 125, 126 keybard prblems 54, 125, 126, 138, 139 KVM 53, 54 L LED cmbinatins, hard drive 20 LED cmbinatins, SAS hard drive 20 LED cmbinatins, SATA hard drive 20 LED cmbinatins, SCSI hard drive 20 LEDs 38 LEDs, hard drive 20 LEDs, PPM failure 49, 50 LEDs, prcessr failure 50 LEDs, trubleshting 20 Linux 62, 186 lcal I/O cable 55 lgical drive 98, 150 lgical drive attachment detected 150 lgical drive expansin prcess 159 lgical drive state 115, 116 lgical drive, failure f 98, 99, 100, 147, 150 lgical drive, migrating 147 lse cnnectins 18, 102 M maintenance and service guide 87 Management CD 89 management tls 71 media issue, tape drive 52 memry 47, 87, 124, 133, 134, 135, 136, 171 memry bards 137 memry cunt errr 48 memry errr 109, 134, 174 memry nt recgnized 48 memry prblems 47, 48 memry requirements 49 memry, cnfiguring 88, 134, 135, 136 memry, interleaving 125 Index 197

198 memry, mirrred 68, 69, 137 memry, RAID 68, 137 memry-related prt 85 cdes 180 Micrsft perating systems 185 minimum hardware cnfiguratin 16 Mini-SAS cable 55 mirrr data miscmpare 100 mirrred memry 68, 69, 121 miscellaneus prt 85 cdes 181 mdem prblems 55 mdems 55, 56 mnitr 52, 53 muse 54 muse prblems 54 N netwrk cnnectin prblems 63 netwrk cntrller prblems 57 netwrk cntrllers 57, 58 netwrk intercnnect blades 58 new hardware 38 NMI event 122, 123, 125 n dial tne 55 nn-system disk message 42 ntices 85 Nvell NetWare 187 NVRAM errr 116, 117 O ffline deplyment 82 One Buttn Disaster Recvery 129 nline deplyment 82 Online ROM Flash Cmpnent Utility 78 nline spare memry 68, 121, 136 nline trubleshting resurces 85 perating system crash 59, 71 perating system prblems 59, 60, 171 perating system updates 60 perating system versin supprt 77, 88 perating systems 59, 60, 62, 77, 88, 185 perating systems supprted 77, 88 ptin ROM 80 Optin ROM Cnfiguratin fr Arrays (ORCA) 70 Oracle Slaris 60, 189 ORCA (Optin ROM Cnfiguratin fr Arrays) 70 OS bt prblems flwchart 31 verheating 173 P panic errr 60 parallel prt 139 parameters 63 parity errrs 90, 97, 126 part numbers 86, 87 passwrds 124 patches 60 PCI bards 40 PCI bus errr 172 PCI device 129, 130 PCI expansin slts 126 PCI slt, pwer fault 126 perfrmance ptimizatin scan 151 perfrmance threshld vilated fr the drive 102, 108 phne numbers 184 physical drive state 117 prt 85 cde, expansin bard-related 181 prt 85 cde, list 178 prt 85 cde, memry-related 180 prt 85 cde, miscellaneus 181 prt 85 cde, prcessr-related 179 prt 85 cde, trubleshting 178 prt 85 cde, viewing 178 POST errr messages 101, 109, 120 POST errr messages, 100 series 131 POST errr messages, 1100 series 141 POST errr messages, 1600 series 141 POST errr messages, 1700 series 145 POST errr messages, 200 series 134 POST errr messages, 300 series 138 POST errr messages, 400 series 139 POST errr messages, 600 series 139 POST errr messages, nn-numeric 120 POST prblems flwchart 29, 30, 31 pwer calculatr 87 pwer crd 13 pwer fault 126 pwer management mdule errr cdes 177, 178 pwer mdule 171 pwer prblems 36, 37 pwer regulatr 131 pwer surce 36 pwer supplies 36, 125, 127, 129, 143, 144, 173, 177 pwer supply failure errrs 177 pwering dwn 121 pwering n prblems 121 pwer-n prblems flwchart 26, 28 Index 198

199 PPM (prcessr pwer mdule) 49, 50, 124 PPM failure LEDs 49, 50 PPM prblems 49, 138 PPM slts 49 pre-diagnstic steps 12 predicive failure errrs detected 103 preparatin prcedures 15 preparing the server fr diagnsis 15 printer prblems 54 printers 54 prcessr crrectable errr threshld passed 172 prcessr errr cdes 84, 182 prcessr failure LEDs 50 prcessr installatin tl 16 Prcessr Pwer Mdule (PPM) 49, 50 prcessr prblems 16, 50, 84, 124, 125, 137, 182, 183 prcessr stepping 84, 130 prcessr uncrrectable internal errr 172 prcessr-related prt 85 cdes 179 prcessrs 16, 50, 87, 124, 125, 127, 128, 129, 131, 182, 183 prduct cnfiguratin resurces 86 prduct infrmatin resurces 86 prduct installatin resurces 86 PrLiant Supprt Pack (PSP) 77 PSPs, verview 77 Q QuickSpecs 86 R rack stability 13 rack warnings 13 RAID cnfiguratin 156 RAID memry 68, 121 RBSU (ROM-Based Setup Utility) 41, 66, 67, 68 RBSU cnfiguratin 67 read/write errrs 42 read/write issue, tape drive 51 real-time clck battery failing 172 recnfiguring sftware 61 redundancy state 118 redundant cabling cnfiguratin 152, 153 redundant cntrller peratin 100 redundant path failure 118, 119 redundant ROM 64, 73, 80, 127 registering the server 86 relading sftware 61 remte ROM flash 63 remte ROM flash prblems 63 remte supprt and analysis tls 76 required infrmatin 185 resurces 85 resurces, trubleshting 85 respnse time 45 restring 61 revisin histry 8, 9 RIS (Remte Installatin Services) 97, 102, 103 ROM errr 63, 123, 127, 131 ROM legacy USB supprt 73 ROM prblems 63 ROM redundancy 64, 73 ROM, types 79 ROM, updating 64, 78 ROM, verifying 81 ROM-Based Setup Utility (RBSU) 41, 66 ROMPaq Disaster Recvery 64, 80 ROMPaq utility 71, 73, 83 S safety cnsideratins 12, 14, 73 safety infrmatin 12, 73 SAS and SATA hard drive guidelines 19 SAS drives 19, 20 SAS hard drive guidelines 19 SAS hard drive LEDs 20 SAS/SATA LED cmbinatins 20 SATA hard drive 19, 20, 44, 45 SATA hard drive guidelines 19 SATA hard drive LEDs 20 SCO 187 scripted installatin 66 SCSI bus terminatin errr 160 SCSI hard drive 19, 43, 44 SCSI hard drive guidelines 19 SCSI prt cabling 161 SD card 45 serial number 70 server blade management mdule errr cdes 174, 175, 176, 177 server dcumentatin 85, 86, 87, 88 server des nt bt 64 server fault indicatins flwchart 32, 33, 35 server features and ptins 86 server management 89 server respnse time 45 server setup 76, 88, 93 service ntificatins 18, 85 Index 199

200 Service Packs 60, 77 shared prts 161 shared SAS prt cnnectin cnflict 161 shrt circuits 37 Smart Array SCSI Diagnsis feature 43, 74 Smart Update Manager 77, 78, 81 SmartStart autrun menu 66 SmartStart Scripting Tlkit 66 SmartStart sftware 88 SmartStart, verview 66 sftware 59, 66, 88 sftware errrs 62 sftware failure 62 sftware prblems 59 sftware resurces 66, 88 sftware trubleshting 59, 62 specificatins, ptin 86 specificatins, server 86, 87 SPP 77 start diagnsis flwchart 24 static electricity 14 strage enclsure 104, 105 strage, external 87 stuck tape 51 Subscriber's Chice 79, 85 Sun Slaris 189 supprt 76 supprt packs 66 supprted perating systems 77, 88 switches 87 symbls in text 86 symbls n equipment 12, 86 symptm infrmatin 15 syntax 63 syntax errr 63 system AC pwer verlad 173 system AC pwer prblems 173 system battery 141 system bard failure 132 system bard replacement 107, 132 system cnfiguratin settings 66, 73, 133 System Erase Utility 73 system fan 173 system fan failure 173 system fans nt redundant 173 System Online ROM flash cmpnent utility 78 system verheating 173 system pwer supplies nt redundant 173 system pwer supply failure 173 system ROM 79, 84 System ROMPaq Firmware Upgrade Utility 83 Systems Insight Manager 73 T tape drives 50 tape drives, failure f 50 tasks 69 teardwn prcedures 87 technical supprt 184 technical tpics 87 telephne numbers 184 temperature 123, 128, 141 testing devices 40 third-party devices 40, 97 time and date, setting 133 TPM (Trusted Platfrm Mdule) 21, 45, 47, 58, 64 trubleshting 20, 36 trubleshting flwcharts 22 trubleshting prcedures, prcessr 16 trubleshting resurces 11, 22, 85 Trusted Platfrm Mdule (TPM) 21, 45, 47, 58, 64, 152 U uncrrectable memry errr 174 unknwn disable cde 108 unknwn errr cde 178 unknwn prblem 39 unrecverable hst bus data parity errr 173 unrecverable read errr 108 unsupprted array acceleratr battery attached 155 unsupprted prcessr cnfiguratin 108 unsupprted prcessr stepping 84 unsupprted wattage 127 updating the firmware 81, 84 updating the perating system 60 updating the system ROM 73, 84 UPS (uninterruptible pwer supply) 37, 38 USB drive key 45, 82, 83 USB supprt 73 using this guide 11 utilities 66 utilities, deplyment 66 V VCRM (Versin Cntrl Repsitry Manager) 76 Versin Cntrl Repsitry Manager (VCRM) 76 vide adapter prblems 52 vide clrs 53 vide prblems 52, 53 Index 200

201 W warning messages 108, 109 warnings 13, 86 website, HP 85, 86 websites, reference 22, 85 what's new 8 when t recnfigure r relad sftware 61 white papers 85, 87 Windws Event Lg prcessr errr cdes 182 Index 201