1 VoIP/PBX Axxess Server

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1 - 1 1 VoIP/PBX Axxess Server The Axxess Server supports comprehensive Voice Over Internet Protocol network services, which are based on the Open Source Asterisk VoIP software. The Axxess Server VoIP telephony gateway converts voice to data and bridge existing phone networks with data networks. Using VoIP technology allows organizations to optionally route voice calls over existing data networks, instead of the PSTN and delivers substantial savings benefits. This architecture offers an alternative telephony solution that works in tandem with the existing telephony network. 1.1 Calling Advanced Interactive support line To discuss your Axxess Server services in general, and the VoIP Axxess Server services in particular, please telephone us using your Axxess Server VoIP network at: Advanced Interactive support line Note: This service is activated only if the server is not configured with Vancouver phone number Ext. 227 We offer various services such as VoIP to PSTN gateway advice, new IP phones installation, customizing your Axxess VoIP Server services and features, and superb technical support and after sales service.

2 Local PBX The local extensions for virtual PBX systems would be 2xy on default. Each Virtual Axxess PBX Subsystem is equipped with: 25 IP phones (LinkSys SPA942) with voic ; 25 IP soft phones (X-lite, or EyeBeam); Operator phone with switchboard; Day and night auto attendants which can be recorded from the operator phone; Music on hold; Caller ID; Call parking; Call transfer; Voic transfer; Call forward on busy and/or unavailable; Do not disturb; Call mute; Call waiting; Ring tones; Speed dial; Three way conference; Meet-me conference room with programmable PIN; First and last names digital directory; Verbal staff directory; Call logs.

3 - 3 The following custom features can be added: Additional local extensions; Phone calls recording; Fax connection; Voic to ; Block caller ID; Additional conference rooms; PSTN and/or digital lines for local, long distance and international calls; Paging; Pickup a call from a different phone in the same group; Billing system X-Lite softphone Download the X-lite installation file from to your Desktop. The installation file X-Lite_Win32_1011s_41150.exe is also located on your Axxess Server public drive. Launch the X-Lite_Win32_1011s_41150.exe installation program from your Desktop. Follow the installation instructions. Create the X-lite soft phone shortcut on your Desktop. To finish the installation you will be required to restart your PC. You can delete the file X- Lite_Win32_1011s_41150.exe from your Desktop now. Launch the X-lite softphone double-clicking its icon on the Desktop.

4 - 4 The X-lite softphone and SIP Accounts configuration window will appear. Click Add. Add your SIP account as on the picture below. The User name and Authorization user name are 2xy (where 2xy is your extension). Insert your own Domain name. If your PC with X-lite installed is located in the Axxess Server local network, then sip.advancedinteractive.local would be set as the Domain. Click OK. To find out the Password, see the Appendix B Passwords in this documentation.

5 - 5 Check the option Enabled. Click Close. The phone will display the following messages: Initializing. Discovering network. Registering. When the phone displays Ready, you can start making calls. Dial numbers in the same patterns as from your hard phone. See the Attachment D Phone Book. Some of the patterns follow: *98 connect to your Voic 2## - local extension 9 1 xxx xxx xxxx (or 8 1 xxx xxx xxxx) North America phone number To disable your softphone, click the Show Menu button, choose Exit.

6 - 6 There is a red phone icon on the X-lite display shown whenever you miss a call. Double-click the red icon, or click the arrow right to the display to see the list of missed calls. Your whole calling history is placed in the Calls tab. Edit your parties phone numbers in the Contacts tab for speed dial. There is a yellow envelope icon on the X-lite screen whenever you have a voic . Dial *98 to listen to your voic . To be able to enter your voic box by double-clicking the yellow icon, setup the Number to dial for checking voic in SIP account settings Properties Voic . See for more capabilities of X-lite softphone.

7 LinkSys SPA942 hardphone When the phone is delivered to you, it is pre-set to download its configuration from your Axxess PBX Server. Connect the phone to the network. Plug the ethernet cable into the back of the base station labeled WAN. If connecting to IEEE powered ethernet switch, the phone does not need external power. Use AC power supply that came with the phone and plug it to power source otherwise. The first boot sequence takes time from few seconds to few minutes. The phone will check for firmware upgrade and remote configuration files. Date, time, and your phone number are displayed on the LCD screen after a successful network initialization and phone registration. Two lines with single local extensions are enabled by default. Contact support@advancedinteractive.com to enable all four lines for one local extension, or enable multiple extensions on one phone. Check the LinkSys phone user guide for detailed descriptions of the phones features below. Dial and redial; Phone s directory and speed dial; Call forward cfwd; Do not disturb dnd; Volume adjustment; Using the handset, headset, speaker; Simultaneous calls (two lines are enabled by default); Accessing your voic box; Muting a call; Placing a call on hold; Three way conference calls; Attended transfer xfer; Change ring tone. The user guide is placed on the public drive of your Axxess Domain Server, or can be found on Users extensions Your Axxess VoIP Server comes with preconfigured 25 user s local extensions. Below is your Axxess VoIP Server local phone directory with the extensions available for users. SIP phone Local extension Note IP phone Operator and Administrator phone IP phone 2## The hard phone is connected inside of your local network on default. Contact Advanced Interactive support team if you want to have your phones connected from anywhere on Internet. X-lite soft phones can be installed, configured and registered to your Axxess PBX Server from any PC connected to Internet. Virtual Private Network can be installed on your Axxess Server to enhance security when connecting phones from outside of your local network.

8 User PBX web interface Login to user PBX web interface Open - Voic & Recordings (ARI). The users can only login from local network. Use your extension as Login ID, your voic password as Password

9 Manage your voic Choose the Voic option in the left bar menu to manage your voic ; You can: Listen to your voic (click on the Playback ) icon; Delete your voic (check the box left you your voic , then click the delete button); Move your voic to a different folder (check the box left you your voic , choose Folder, then click the move_to button); Forward your voic to a different user (check the box left you your voic , choose the recipient next to forward_to button, click the forward_to button); Search your voic within the current folder (insert a part of Caller ID into the Search box, click the Search button);

10 - 10 Choose the Settings option in the left bar menu to change your voic settings or to enable or disable recordings on all incoming and outgoing calls (option Call Monitor Settings);

11 Check your call data records Select the Call Monitor option in the left bar menu to list your incoming and outgoing calls; Click on any of the columns headings to sort your call data records accordingly Set your phone features You can set some of your phone features, if you select the Phone Features in the left bar menu; You can set/unset: Call Waiting; Do Not Disturb feature; Call Forwarding Enable/disable call recordings Select the Settings option from the left bar menu to enable or disable recordings on all incoming and outgoing calls (option Call Monitor Settings); Choose one of the options Always, Never, or On-Demand for Record INCOMING or Record OUTGOING calls to start or stop recordings, then click the Update button. Always all calls are recorded Never no calls are recorded On-Demand press 888 during the call to start recording. Press 888 again if you wish to stop recording.

12 - 12 To check the recorded calls, select the Call Monitor option, then click the icon (play or download) right to the monitored call in the Monitor column. NOTE: The logged user can see all calls from other users who have the same number part of Caller ID. (e.g. all UCAN staff members will see each other calls). To delete the recording, click the check box left to the call in the list, then click the delete button Service extensions Axxess PBX Server supports applications recognized in the computer telephony industry. Following table contains local SIP extensions to connect to the VoIP local services. Operator 0 By default the phone p200 is the operator phone. Directory # Options: 1 dial by first name 2 dial by last name 3 verbal staff directory Paging a phone *2## An announcement through the phone speaker (optional feature) Paging all *299 An announcement to all 2## lines (optional feature Listen To Voice Mail *97 You will be asked to enter a mailbox number and password. Listen To Voice Mail from your own phone *98 You will be asked to enter your password. The dialing phone mailbox is connected automatically. Call forward all activation *72 2## *72 9 ### ### #### Call forward all deactivation *73 Call forward unavailable activation *52 Call forward unavailable deactivation *53 Call forward busy activation *90 Call forward busy deactivation *91 Park a Call 280 Xfer -> 280 -> Listen to ext (28x)

13 - 13 Retrieve a Parked Call 281, 282, 283, 284 One of the numbers is chosen automatically and told to you after you park a call. Call Pickup *8 Pickup a call while ringing on a different phone (optional feature) Call recording 888 Start or stop recording while on a call (optional feature) IVR 777 Call waiting activation *70 Call waiting deactivation *71 Do Not Disturb activation *78 Do Not Disturb deactivation *79 Speak your extension *65 Speak time *60 Join a MeetMe conference room 270 Callers enter the room with the pin as set by an administrator from web interface Directory The Directory extension # presents the caller with instructions on how to use his/her touch tone keypad to dial a person in local PBX network. Two options below are given to the caller: 1. Dial by first name 2. Dial by last name The names and extensions for dialing by name are edited from web interface. The extension # is dialed from IVR (AutoAttendant) AutoAttendant (IVR) The Automated Attendant is probably one of the most recognized telephone services. The auto attendant answers the incoming call with prerecorded voice messages. A menu of choices for directing his/her call is offered to the caller. Multiple digital or PSTN external lines can be connected to the Axxess PBX Server. An external number is configured to ring a particular local extension, or is a general entrance to the company PBX. When calling Axxess PBX Server general external number, the PBX answer depends on the current PBX mode. The Axxess PBX Server works in three different modes: Day AutoAttendant The welcome to our office message answers the call. The caller can dial 0 for the receptionist, # for the office directory, or any local extension while listening to the message. Night AutoAttendant The our office is currently closed message will answer the call. The caller can still dial any local extension. The caller can also press # to enter the company directory. If not extension is dialled, voic can be left in receptionist phone. The Night AutoAttendant is automatically activated during out of office hours. The PBX operator can also manually switch to the Night AutoAttendant mode dialing the extension *280; The Axxess PBX Server default dial plan is programmed with an operator (extension 200 by default), day and night AutoAttendants.

14 How to change messages in IVR. 1. Login to - FreePBX Administration; 2. Choose System Recordings Add Recording; 3. Enter the local extension of the phone that will be used for recordings into the text box in Step1; 4. Click Go; 5. Dial *77 from the phone you specified in Step1; 6. Record the message after the beep. Press # at the end of the message; 7. Follow the instructions (press 1 to listen to the message, press * to re-record); 8. Hang up the phone, when the recording is done; 9. Dial *99 to verify the recording;

15 Insert a name of the recorded file (e.g. Eminata_Mar_11_2009) into the text box in Step 2; 11. Click Save; 12. Choose DayMessage from the menu on the right side; 13. Choose the name of the new recorded file for DayMessage; 14. Click Save; Note: 15. You can remove the recording you created from the recordings list now (e.g. click on Eminata_Mar_11_2009, click Remove Recording). The recorded file will be still available (e.g. the file custom/eminata_mar_11_2009) and the removing of the recording from the recordings list will not change the selection of the file in the DayMessage.

16 - 16 The recordings DayMessage and Nightmessage are used in your day and night IVRs (see the Usage List in web interface after you click on the recording). Never remove the DayMesage and Nightmessage recordings. When changing messages in the DayMessage or Nightmessage recordings, record a new file with Add Recording. Then change the file name in DayMessage or Nightmessage to the new recorded one. At the end you can remove the new recording you have created, the recorded file will be still available. Auto attendants can be complex listings of choices. "Welcome to the abc company. For sales press 1, for service press 2, to speak to our operator press 3." Once the caller has made their choice, the call is routed to the appropriate ringing extension, where they will be connected to the called party, or presented with yet another series of choices. To change the AutoAttendants features, contact support@advancedinteractive.com. Our technical team will help you to design and implement an effective answer and route for your incoming calls. Auto attendants are available that incorporate advanced features such as voice mail, information on demand, and follow-me capabilities Voic Dial the extension *98 if you want to hear your Voice Mail messages that were recorded while you were not answering your phone calls or were busy answering another phone call. You will be asked to enter your mailbox number (your local extension 2##) and password. The default password is the same as the local extension. Each PBX user can change his/her password from the Voic menu. Each LinkSys 942 and GrandStream 2000 phones are programmed to access its Voic box after pressing the message button. You can also dial *98 to enter the phone s own Voic box. The complex voice directory will be played and lead you through listening, deleting, forwarding, or replying your voice messages and other advanced Voice Mail services. Below is the voic system menu: 1 Read voic messages 3 Advanced options 1 Reply 2 Call back 3 Envelope 4 Outgoing call 4 Play previous message 5 Repeat current message 6 Play next message 7 Delete current message 8 Forward message to another mailbox 9 Save message in a folder * Help; during msg playback: Rewind # Exit; during msg playback: Skip forward 2 Change folders 0 Mailbox options 1 Record your unavailable message 2 Record your busy message 3 Record your name 4 Record your temporary message 5 Change your password * Return to the main menu * Help # Exit After recording a message (incoming message, busy/unavailable greeting, or name) 1 - Accept 2 - Review 3 - Re-record 0 - Reach operator (not available when recording greetings/name)

17 Parking a call Call Park allows you to "Park" or hold one call against your station. The parked call can be retrieved from any IP phone in your local network. You may use your telephone for other calls while the call is parked. A call can be parked for 2 minutes by default. Call parking procedures are described below. Note: Your Axxess PBX system might be configured with a different Park a Call extension. Check your own system phone directory. What You Do What You Hear Park a Call: You are on an established call. Inform the caller you are going to park the call. Press the Xfer button. The calling party will listen to music on hold. Press 280. You hear the Call Park activation code. Your phone is now free to be used for any other purpose. Retrieve the Parked Call: Pick up any IP phone and dial the extension that you were given when you parked the call ( ). Renew your conversation with the caller. Transfer The park retrieval extension - one of the numbers The caller. Note: If the Parked Call is not retrieved within 120 seconds, your phone rings again MeetMe Conference A MeetMe Conference allows parties to dial one telephone number to establish a conference call. The originator of the conference should distribute the conference telephone number and pin to all conferees who call the number at the specific date and time. What You Do The first conferee: Dial the listed directory number (default 270). Enter the pin as stipulated ahead followed by the # key. Next conferee will have to enter the same pin to join the conference. What You Hear Please enter your conference number followed by the # key. You are currently being the only one person on this conference. Confirmation tone. Music on hold. As other conferees dial the MeetMe conference number, you hear the confirmation tone. After the tone, you can speak to the new conferee. The tone alerts you that another person has entered the conference. It is heard by all existing conferees. The next conferees: Dial the listed directory number (default 270). Enter the pin given to you by the originator of the conference Please enter your conference number followed by the # key Confirmation tone. You are connected with the one or more parties already in

18 - 18 followed by the # key. To mute/unmute yourself: Press *. Press 1. If a conferee needs to hold the MeetMe call, he/she should mute the call. Otherwise, the others will hear music on hold in background (if music on hold is enabled in the conferee phone system). To leave the conference: Press #. the conference call. Please press 1 to mute or unmute yourself You are now muted (unmuted). Goodbye The other participants hear the confirmation tone. The last participant hears music Announcements After you dial the code *2xy, you are connected directly to a built-in announcement speaker on the phone 2xy. You can make an one-way announcement to the phone. You can make an announcement to all phones dialing * PA system Public Address (PA) system sends your call to the Axxess Server soundcard output. The feature is available only if your Axxess Server has the soundcard installed. What You Do What You Hear Dial the number *82. Please enter your password followed by the pound key. Note: The password is not required if dialing from an administrator IP phone. Enter the password followed by the # key. Thank you. Start talking. After a beep, your voice is transferred into the PA system connected to the soundcard installed on your Axxess Server. Hang up. 1.3 Connection to VoIP network We offer connections between two or more Axxess PBX Servers as an optional feature. Connection to any VoIP provider on the telephone market can be configured optionally, too. This allows enterprises to expand the VoIP Axxess Server network to home offices, branch offices, or partners and allows VoIP service providers to expand the Axxess Server VoIP network to their customers.

19 Connection to traditional telephone equipment The Axxess VoIP Server provides an interface between your local VoIP PBX network on the one side, and the traditional PSTN network or other VoIP network on the other side. The Axxess Server is equipped with a VoIP Interface Card that has four ports for connection to a phone, switch, or PSTN line. Our technical team in Advanced Interactive Canada does the initial configuration of the VoIP Card channels according to the customer request. See Appendix D VoIP network for your Axxess VoIP Server configuration.