How To Handle Calls For A Law Firm

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1 A 24 Hour Telephone Answering Service For the Legal Sector Handling Calls Since 1998

2 A credible partner, to protect your firm s reputation Since 1998 CallCare have specialised in 24 hour call handling management for the UK's legal sector. As an endorsed partner of the Scottish Law Society and a service provider to both large city firms and local high-street practices we fully understand the day to day demands law firms encounter, particularly the imperative to maintain telephone communication with clients at all times. Should your telephone systems fail or your staff be unavailable, CallCare is ideally positioned to remotely manage your phones, ensuring you never miss an important call. Our procedures and sophisticated technology allow us to provide swift and secure responses, tailored to your exact needs, requirements and law regulations and each and every call is treated with the sensitivity, confidentiality and professionalism it deserves.

3 A trusted provider, seamlessly managing your practice's calls At CallCare we pride ourselves on bespoke technology and highly trained staff, ensuring all your firm s calls are expertly managed. Tailored service - designed for lawyers and implemented to your firm s specific requirements Experienced provider - strong portfolio of clients in the legal sector, both large and small firms High levels of quality - staff monitored daily, all calls recorded & checked No single point of failure - 3 strategically placed, independently run call centres Financially robust - an established organisation with a high credit rating Some of the ways we help our legal practice clients are: Top 50 law firm: Recognised as one of the top 50 firms in the UK, our operators answer incoming calls, directing the callers across 8 sites and to its 900+ staff, providing a seamless backup for their existing staff when the phones are busy or they are understaffed. The firm's clients never know they are talking to someone from outside of the legal offices. Small high-street based law firm: This high street solicitors uses CallCare's services as an alternative to hiring a full time receptionist. CallCare operators answer the calls as though they are based in the firm, forwarding calls and taking messages. As a small firm they particularly value the fact that they never miss a call that could result in new business.

4 A tailored solution, suited to you and your clients CallCare delivers a portfolio of services, designed to facilitate the working practices of any law firm. Remote Switchboard and Reception: CallCare operate a virtual switchboard for firms, patching calls directly through to staff, even when your firm s receptionists are away from their desks. Out of Hours Call Answering: Acting as a member of the firm s internal team, CallCare operators capture any calls received after office closing times, making sure no client call or fee earning opportunity is missed. Overflow and Absence Call Answering: When solicitors and clerks are away from their desks, out of the office or simply too busy to answer the phones, CallCare operators answer their calls, remotely increasing the workforce. Disaster recovery and BCP: Should the firm's telephone operations be affected by a system failure, CallCare instantly take over calls, offering BCP cover as recommended by the Law Society. Solicitor Call-out Services: Offering a secure and reliable contact line for employees on call.

5 A professional service, ensuring your firm never misses a call By partnering with CallCare your firm can rest assured that your phones will always be answered consistently and professionally, your clients treated courteously and confidentially and your messages relayed quickly and accurately. Additional benefits include: Improved trust and credibility - phones are always answered professionally Increased client acquisition - no new client calls are missed Reduced costs and labour - no need for temporary staff cover Improved client satisfaction - with 24 hour phone support Greater effectiveness - dedicate time to fee earning not calls Insurance against system failure - compliant with Law Society regulations

6 Our Partners: Some of the organisations that rely on us: For a consultation on how CallCare services could help your firm please: call: enquiries@callcare247.com visit: Head Office CallCare Limited 5 Signet Court Swann Road Cambridge CB5 8LA Corporate Office Suite Sloane Street Knightsbridge London SW1X 9QR Operations Office Units 1&2 Buffalo Court Kansas Avenue Salford Quays M50 2QL