Background Information. Receptionist/ Administration Assistant (Part time 2 regular afternoons per week; and relief cover for holidays and sickness)

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1 Background Information Inverness and the Highlands Inverness was awarded city status in It enjoys one of the fastest growth rates in Europe but has many of the advantages associated with both small town and big city living. It is small enough to be friendly and to have retained its community feeling but large enough to have the facilities and events you would expect to find in any modern city. Inverness is the capital of the Highlands of Scotland which contain some of the most beautiful scenery in Europe. The Highlands can be enjoyed peacefully or for the more adventurous they are seen as the outdoor capital of Europe. Eden Court Eden Court is the theatre and entertainment venue for the Highlands and Islands of Scotland. We present a wide ranging and varied programme of live performances and films, as well as providing the largest programme of creative learning of any UK theatre. Our programme ranges from full scale opera to rock music, from large scale drama to stand up comedy and from international modern dance to local community companies. We have two stateof-the-art cinemas, showing popular blockbusters, art house film and specialist cinema from around the world. Eden Court is home to both the Inverness Film Festival and Inverness Book Festival and one of Scotland s most popular Christmas pantomimes. We deliver our creative learning programme throughout the region. During the last few years Eden Court has become a great success story. We have achieved consistent and substantial growth in audience numbers and are highly respected by our two major revenue funders the Highland Council and Creative Scotland. Eden Court serves the whole of the Highlands of Scotland (an area similar in size to Wales). Over 30% of our audience travel for more than 90 minutes to attend a performance so we pride ourselves on looking after our audience and ensuring that their remarkable loyalty is repaid. Whether you focus on our unique creative learning programme, the size of the region we serve or the variety of our programme, there really is no other theatre like us in Britain.

2 The Eden Court building Eden Court Theatre was designed by Law and Dunbar Naismith and opened in It combined a new theatre and foyer space with dressing room and office accommodation in an 1878 building that was originally the residence for the Bishop of Inverness. The building was significantly extended and refurbished in 2007 with design by Page \ Park. It is now the largest arts centre in Scotland and has won a number of architecture, design and environmental awards. It is a Grade A listed building. We have a main house of 850 seats (The Empire), a second smaller theatre with 250 seats (The OneTouch Theatre); two cinemas (La Scala and The Playhouse); two studios and 15 dressing rooms. Eden Court is also home to a restaurant, bars, visual arts spaces and conference facilities. Eden Court staff Our staff include some of the most experienced, professional and skilful working in theatre throughout the UK. We offer competitive rates of pay, a generous pension scheme, beautiful premises and a relaxed and informal working environment in which you will be able to make a valuable contribution. The post of As part of the administration team the is responsible for contributing to the smooth running of the administration of the theatre. In particular they are responsible for ensuring that all business customers, both personal and telephone callers, are made to feel welcome and are dealt with effectively and courteously. In many cases the Receptionist will create a first impression of Eden Court for potential business partners and it is therefore essential that the individual has an open, friendly and helpful manner. The Receptionist will also support members of the Eden Court team, and will need to deal with these internal customers with the same courtesy and friendliness. This is an opportunity for the right individual to join a committed and experienced team in a central support role, through which they will be able to gain an understanding of many of the workings of this vibrant arts organisation.

3 Job Description Eden Court is the Theatre for the Highlands and Islands and is committed to presenting a wide and varied programme of music, drama, dance, comedy and film and a range of arts education and participation opportunities to appeal to all residents of the Highlands and visitors to the area. You will report to the Finance and Administration Manager. Normal working hours will be 2pm to 5pm on Tuesday and one other afternoon. You will also be required to cover the leave of our regular s. Reception shifts are from 9:15 am to 2:15pm (morning) and from 2pm to 5pm (afternoon). You should be available to cover both shifts. It is likely that you will be called at short notice for some of these shifts e.g. in the case of staff illness. It is anticipated that this additional relief work will amount to around 40 half days a year. The flexibility to work at short notice is essential. Summary of reception/ administration duties As part of the administration team you are responsible for contributing to the smooth running of the administration of the theatre. In particular you are responsible for ensuring that all business customers, both personal and telephone callers, are made to feel welcome and are dealt with effectively and courteously. Overall your role is to ensure efficient and effective administration within the organisation. In particular your responsibilities and duties include: Reception Answering telephones Organising telephone cover at all times that you are on duty Dealing with general enquiries, passing on calls and taking messages General Admin Word processing and photocopying as and when required Management of s Assistance to the Finance Department Data input as required Ad hoc assistance and other administrative duties as and when required

4 Provide assistance to visiting companies as agreed with front-of-house and technical teams Meet and greet visiting companies as necessary Offer assistance to visiting companies during their stay e.g. Pantomime, Ballet Stationery Ordering stationery Maintaining the stationery stock in good order Photocopier Managing the photocopier, including taking readings each month and liaising with technical support.travel and accommodation Assisting with travel and accommodation bookings for Eden Court staff Recruitment Taking enquiries from potential applicants Distributing recruitment packs Liaising with candidates generally throughout the application process Communication Maintaining excellent communication systems for all users of the theatre in order to ensure the effective flow of information including keeping up to date on all activities within the building and attending staff and team meetings when required Mail Taking responsibility for all incoming and outgoing mail and for recording and monitoring use of the franking machine Customer Care Ensuring that all Eden Court customers, visitors and staff are dealt with in an efficient and courteous manner Other duties You will be required to carry out any other duties requested by the Finance and Administration Manager or Assistant Accountant which are reasonable requirements for the job of Receptionist/ Administration Assistant at Eden Court. As a member of Eden Court staff you will be required to implement certain key policies including Equal Opportunities, Customer Care and The Health & Safety Policy. You will also be expected to take your share of responsibility in the ongoing improvement of these policies and for contributing to the overall profile and reputation of Eden Court.

5 Candidate Specification Experience We do not expect a candidate to have experience of all the areas listed below but preference will be given to candidates who can demonstrate experience in a number of the areas. Experience of working in a busy office environment Experience of using a telephone switchboard Computer literacy: familiarity with Word and Excel An interest in theatre Cover for holidays/ absence through illness The ability to provide cover for the morning receptionist during holidays and other absences is essential. At times you will be required to work at short notice. Personal Qualities Ability to work both independently and as part of a team Strong organisational skills Strong communication skills, in writing, in person and over the telephone Commitment to high standards of care for both external and internal partners An honest and reliable character A calm, efficient and friendly manner Ability to get on with a wide range of people Patience, initiative and common sense

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