HR/Employment Law Consultancy Services. Your Service, Your Way

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1 HR/Employment Law Consultancy Services Your Service, Your Way

2 About Abbey Abbey HR Consultancy Services is a trading division of LHS Solicitors LLP. LHS Solicitors LLP is regulated by the Solicitors Regulation Authority for its legal activities and has become one of the UK s leading full service commercial law firms in the UK. As a leading supplier of HR, Employment Law and HR Consultancy and Training Services to SME businesses, Abbey HR Consultancy Services enjoys an enviable reputation for providing commercial, pragmatic advice and support for our clients. As a client of Abbey HR Consultancy Services you will benefit from: A professional approach through our investment in people A commitment to working closely, and in partnership with you, and becoming part of your team A strong history of partnership and long relationships with our clients Qualified legal advice delivered in a pragmatic and commercial manner Doing what we say we will do, when we say we will, and being open and honest in all our dealings with you A client centred approach where we are always on your side

3 Introduction About Abbey HR Consultancy Services A growing number of businesses in the UK today access outsourced HR support to assist with HR/employment law processes. Over 30% of businesses are currently benefiting from some form of outsourced support of this kind. Why outsource? Businesses engage with an outsourced service provider for a variety of different reasons. Lack of onsite skills and knowledge, difficulty maintaining compliance or the need to manage costs are just a few. The right solution can support all three. Why Abbey HR? Abbey HR Consultancy Services provide a wealth of knowledge and expertise to businesses of all sizes in the UK and we pride ourselves on the range of specialist consultancy and employment law skills we provide. We have many years of experience in the consulting market, and provide a wide range of outsourced HR and Employment Law Services, consultancy support and training programmes with customer service at the forefront of everything we do. We believe this commitment to providing the highest levels of customer support, delivered in a practical, common sense and commercial way, sets us apart from our competitors. Take the Abbey Approach At Abbey HR we do not subscribe to the one size fits all approach to supporting our clients. We take the time to understand your needs before recommending an appropriate solution. Whether you need ongoing support or assistance with a one off project we offer clear, pragmatic advice and guidance to help you manage HR and employment law issues quickly and effectively. Benefits Our clients tell us that one of the things they value most is our customer focused approach. We are committed to maintaining close working relationships with our clients and consider ourselves to be a part of your team. Client feedback tells us that the Abbey approach works! With the advice and information provided by Abbey we feel confident that our work practices are compliant with ever changing legislation and working regulations.

4 HR Support Ongoing Support Abbey HR Consultancy Services retainer based solutions are bespoke. Each solution is tailored to meet specific requirements and so delivers exactly the right amount of support. What is a retainer? Under a retainer based solution a predefined set of services are delivered at a fixed monthly cost for an agreed term. Abbey HR s bespoke solutions ensure that you receive the support you require and are not paying for unwanted extras. Features Typically our retainer based solution consists of a combination of services Which may include some or all of the following: Revision or drafting of Contracts of Employment and Staff Handbook Full automatic updating of documentation Online Management system Advice line access Legal Expenses Insurance Additional consultancy support as required Practical training packages Benefits You will benefit from the peace of mind of knowing that your support requirements are taken care of at a cost that is fixed, leaving you to focus on growing your business Our service solutions are supported by a team of highly experienced, commercially aware consultants so you can be sure that you are being supported by some of the best in the industry. Clients value the simple, clear, pragmatic advice which underpins everything that we do. Flexibility Abbey HR offer a wide range of consultancy services in addition to the retainer, so you can access additional support as required. We have used Abbey HR for a about six years & as a mid-sized company with no in-house HR Manager, they have proved invaluable for us. It is very reassuring for our managers to have advice and support on hand at the end of the telephone, to chat through any staffing issues as they occur. They have also undertaken training for us on appraisals and managing performance which was extremely well evaluated.

5 HR Training Improve Performance, Reduce Risk As HR advisors we witness first hand the impact that untrained line managers can have on a business. High quality targeted training can reduce the risk whilst developing line manager capabilities. The benefits of training It is widely recognised that training and development plays an essential role in the success of a business. In support of this view Abbey HR offer a wide range of training solutions so accessing the right training has never been easier. In house training Our in house training program provides a simple and effective way of delivering training to onsite teams. We offer a portfolio of courses to choose from. Alternatively our training specialists can design a course to achieve a particular learning outcome. Popular topics include: Grievance - Disciplinary - Investigations Performance - Inductions - Absence Open training courses Our open training courses provide a lively, interactive and enjoyable way to acquire practical HR management skills. Our Foundation for HR Management course is essential for those with line manager responsibilities; it sets the scene for an additional three day training that may be accessed to further develop and consolidate learning. Open training courses may be accessed at a number of locations around the UK. Bespoke courses In order to achieve specific learning outcomes Abbey HR can design a course around a particular requirement. Our training team will assist you to identify your training goals and deliver training to achieve the desired outcomes. They take the time to explore the needs and culture of a company which in our case, led to a greater understanding of our business and a better understanding of ourselves. The training course has helped Capital Cash develop a better understanding of our staff which has changed the way we recruit, train and manage. Courses may also be held at our Head Office in Rugby.

6 HR Consultancy Need a Little More Help? Sometimes businesses need a little more than telephone advice. Professional on-site support is available from our team of consultants who have years of practical, hands on experience. Support when you need it Not all HR processes are planned or anticipated. HR issues by their very nature are often unexpected and a successful outcome is determined by how quickly and professionally they are handled. So whether it s: A difficult and sensitive disciplinary investigation Complex organisational changes arising from a transfer of ownership Planning and executing a redundancy situation Trade Union negotiations A critical recruitment and selection exercise Drafting settlement agreements Our team Abbey HR s team of consultants are on hand to quickly and confidently provide you with additional support when you need it most, at an affordable cost. Expertise The consultancy team at Abbey HR are all pragmatic and highly experienced HR professionals. They come with a wide variety of experience gained in retail, banking, and charitable sectors and include solicitors, training specialists and HR/employment law experts. Consultancy support is available to new or existing Abbey HR clients. Abbey HR have supported us by case management conference calls and meetings held at Head Office when we have had difficult confidential employee cases to resolve. I have an excellent rapport and relationship with Abbey HR who are very personable, their knowledge is impressive

7 Tribunal Support Expert Advice Employment tribunal claims are often unexpected but always stressful. Our team of experienced solicitors and HR consultants are on hand to guide you through the process providing guidance, advice and support every step of the way. Facing a tribunal claim? If you are the subject of a tribunal claim it can be both daunting and overwhelming. The process itself is clearly defined with rules and regulations that can be extremely difficult for the layman to negotiate. At this difficult time it is essential to engage the help of experts who will work with you to achieve a satisfactory outcome. Abbey HR have been supporting clients through the tribunal process for many years and understand the effect that the process can have on a business. The costs issue. One of the main areas of concern when facing a tribunal is cost. Mindful of this fact Abbey HR have a number of tribunal support solutions that can provide you with the help that you need with a clear and transparent schedule of costs. The options are: Fixed fee basis Consultancy basis at a daily/hourly rate Under Legal Expenses Insurance Fixed fee arrangement Our fixed fee arrangement can provide support with all stages of the tribunal process at a fixed cost. This service is available to new and existing clients. Consultancy basis Clients may engage support on a daily or hourly rate as required offering total flexibility whilst maintaining control of costs. Insured basis For complete peace of mind, clients taking out Legal Expenses Insurance are indemnified against the costs and awards of tribunal*. Insurance is available to clients taking an advisory service with us. * Subject to Policy Terms and Conditions.

8 Cezanne On Demand Simple, Powerful, Secure One of the fastest ways to improve the efficiency of your HR operations is through the use of a modern online HR system. Abbey HR Consultancy Services has partnered with Cezanne HR to offer you what we believe to be the most cost effective, complete and flexible HR solution available for UK companies today. Why Cezanne? Developed specifically for mid-sized and growing businesses, Cezanne s system is already in use by a number of our clients, and delivering significant business benefits. With Cezanne HR you ll be able to: Enable legislative compliance by recording appropriate information on employee events including disciplinary and grievance procedures, expiring visas, mandatory training etc. Save time and improve accuracy by automating approval and other processes Allow employees to securely update personal details, request holidays etc. through self service Cezanne clients Used by tens of thousands of employees worldwide, Cezanne HR is a proven solution that s delivered online, in the Cloud. This means no IT overheads for you, you just log in from your PC, tablet or smart phone. Importantly, Cezanne s system is easy to manage, and can be implemented in just a few weeks or even days. Easily store all of your people information, including documents, in one place Instantly access and share up-to-date data with both internal and external authorised users including Abbey HR (subject to security permissions), and thus improve decision-making effectiveness The solution includes modules for people management, absence and holiday management, performance appraisals and timesheet management, as well as online recruiting, and integrates with a number of different systems, including payroll.

9 Health and Safety Putting Safety First Health and Safety compliance continues to represent an area of concern for many SME's. Competent, professional support is essential to avoid unnecessary breaches that could result in investigation by the HSE. Services Health and Safety services are provided as bespoke solutions and may include: Onsite Health and Safety Audit and Report by qualified Health and Safety consultant Onsite support for implementation of processes and procedures Managing risk At Abbey HR we recognize that every business and industry sector has unique and individual Health and Safety requirements. Our proactive Health and Safety service solutions are structured around these requirements to ensure that your business meets its obligations under current Health and Safety legislation. Our Health and Safety partner Abbey HR s Health and Safety solutions are supported by Capita Property and Infrastructures whose expertise and excellent customer service underpin a comprehensive range of bespoke Health and Safety solutions. They are one of the UK s largest providers of Health and Safety services with over 200 consultants nationwide. Capita are the 2015 winner of the prestigious British Safety Industry Federation Service Excellence Award as voted by clients. Risk Assessments including Fire Risk Assessments Ongoing support and advice Training Modules and Training Courses

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11 Client Benefits of Regulation Abbey HR Consultancy Services are regulated by the Solicitors Regulation Authority (SRA) for our legal advice and Financial Conduct Authority (FCA) for our insurance activities. As such clients can be assured that they are receiving the highest standard of legal support. They also benefit from additional protection as any complaints relating to these services are subject to adjunction by Legal Ombudsman (LeO). Our insurance services (arranging Legal expenses Insurance cover) sit outside the scope of both regulation by the SRA and of the jurisdiction of LeO (in respect of complaints). However, insurance services are regulated by the FCA. Abbey HR s regulation affords our clients the benefit of additional protection, assurance of the highest standard of service and confidence in the quality of support that we provide. Please contact us for further details or to discuss how you can benefit from our services. Call us today on Abbey HR One Mitchell Court Castle Mound Way Rugby CV23 0UY Tel: Fax: Abbey HR Services is a trading division of LHS Solicitors LLP. Markel corporation is the ultimate holding company for LHS Solicitors LLP.