A highly professional service

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1 MyPA.com office A highly professional service that has directly led to an increase in profits within my business. One Week Free Trial Telephone answering Our globally unique answering services offer your business an entire PA team simply to focus on answering all enquiries no matter where they come from, exactly as if based in your office. We only work with small to medium sized businesses, and we are committed to making a positive difference to the lives of our clients, and their clients alike mypaoffice.com We answer: Telephone Live Help Contact forms Social Media

2 I wouldn t be without MyPA, we ve made so much progress since not being stuck in the office! - Letting Agent Telephone answering When your existing or potential customer contacts you and if you can t take the call, they are seamlessly diverted to your PA team -- each call is answered promptly and professionally in your business name. Your PA team are real, genuine people, recruited because of their loving nature and customer service skills. Updates or new instructions are quickly implemented and your PA s work with you to build a useful portfolio, uniquely customised to handle your calls to a reliable and impressive standard. By combining frequent training with a fully dedicated approach, your PA will understand your needs and how best to handle your enquiries mypa@mypaoffice.com Just a few things MyPA Office can do: Answer every call professionally and in your company name Send messages to you and/or your colleagues Transfer calls such as new enquiries (optional) Answer specific questions, use your website and much more

3 We love MyPA! MyPA team are always so polite and helpful. It s an absolutely amazing service for businesses - Building Firm Telephone answering Message options Your messages can be delivered by , SMS, both or Fax. Divert options Divert all calls -or- calls on engaged tones and no answer. Set up options Fast with basic information -or- advanced answering portfolio mypa@mypaoffice.com With your calls covered, your PA team enables you to do what you do best whilst never missing new business opportunities. MyPA Office works as your full time secretary or can simply look after the calls you can t get to. This gives you peace of mind during meetings in or out of the office, whilst travelling, on holiday or when focusing on projects. Message Relay Message Relay is included in all Telephone answering packages completely free. Simply reply to any message your PA sends you with an instruction. Your PA can contact the caller, or wait until they call again. Try MyPA Office FREE: One Week Free Trial with no obligation or contract

4 Be free from missed calls & engaged tones Why we re unique We obsess over the small details Through frequent training and a quantitive portfolio, your PA team handle calls to an executive standard. Your PA can ask multiple questions on calls, fill in forms and book appointments. We offer an incredible range of next generation answering services and add-ons that you won t find anywhere else; making us the only globally unique multi-platform answering and secretarial service - and we love what we do! A tailored and active portfolio MyPA Office works hard to take note of your business preferences and builds a personal and productive relationship between you and your team. By using bespoke software and taking diligent measures, we ensure that important information and updates are clear and accurate when answering your enquiries

5 Perfect for my target market. As a driving school we do lots of marketing on the internet - Driving school owner Live Help answering Live Help is designed to give your website visitors a free and easy option to get more information, by way of instant messaging. MyPA Office installs a branded Live Help feature on your website ready for visitors to use, it is automatically connected to your PA who receives a notification when someone wants to chat and instantly answers each request. Live Help is a perfect way to encourage a higher level of interaction on your website, it is both subtle and accessible. We will also activate triggers too, welcoming people when they visit and offering assistance mypa@mypaoffice.com Setting up is fast and simple User friendly Impressive to potential customers Packed with features - Interaction tracking - Automated translation - Triggers and prompts Full report + transcript

6 It used to take me hours to call people back, Call Back answering is an amazing idea! - Magazine M.D. Call Back answering This simple service enables your PA to receive a notification when a Call Back request is made on your website. MyPA Office calls each request back within minutes; professionally handling enquiries and requests. Potential customers enjoy an impressive, friendly, and informative customer service experience. Every Call Back request is treated with urgency and reported to you with full information. If you don t already have a Call Back request form on your website, we can design and install one -or- if you need help with forwarding notifications, we re happy to help with that too mypa@mypaoffice.com Just a few things MyPA Office can do: Professionally introduce themselves in your company name Answer general or specific questions and forward PDF s or documents Send messages to you or colleagues and transfer calls to landlines/mobiles Collect data and use your website for a specific function or to find information

7 Answering add-ons Message relay Simply reply to any message your PA sends you with an instruction. Your PA can contact the caller, or wait until they call again. Appointment making You can share single or multiple calendars with MyPA Office, allowing us to act on potential sales and ease the load for you. Appointment reminders Reduce no shows with this powerful add-on. MyPA Office can schedule a reminder via text after an appointment has been booked. MyPA 24-7 MyPA Office helps your business grow and continues to answer all enquiries, even when your office is closed days a year. Data management Data taken whilst answering your enquiries is sent to you in a simple database and is updated on a monthly basis. We re committed to providing a reliable and highly effective customer service solution, and a genuine boost to the lives of our clients and their clients alike - all over the world

8 A summary of what your PA can do MyPA Caroline is always so friendly and our clients love her! There s no way I would go back to the phone ringing at random moments. A real business with good heart. - Solicitor - Answer all main points of communication - Informatively answer specific questions - Take detailed messages or transfer calls - Book appointments via shared calendars - Schedule SMS appointment reminders - Contact customers directly with messages - Use your website for a certain function - Use web dashboards or Excel spreadsheets - Send attachments via your business - Send literature by post with your letterhead - Send you all contact info taken, monthly - Instantly implement instructions / updates...and more MyPA Office HQ is on the Isle of Wight, England and we actively search for people across the UK who are committed to making a positive difference to join the fast expanding MyPA team. You ll always find friendly and understanding people, dedicated to giving your potential and existing customers accurate information in a clear and friendly manner. We pride ourselves on being professional yet welcoming and dynamic, with the aim to become a seamless part of your business. we are always ready when you need us and we will make things a little easier as you do the things you love; at the same time knowing that your business is covered no matter what mypa@mypaoffice.com

9 MyPA office Extra services.com Social Media answering Your PA is notified of comments, messages and tweets and actively responds whilst using proven techniques to further interaction. answering MyPA Office monitors addresses of your choice whilst responding to enquiries and unsubscibing to junk, time wasting or dangerous material. Telephone numbers We can arrange geographic or national numbers with a diversion facility already included. (e.g. 0800, (0300, 020) with optional call recording Postal Addresses We can arrange local or national business addresses with postal forwarding services /mypaoffice /mypaoffice /mypaoffice One Week Free Trial We d love to offer you the chance to try our globally unique Telephone answering service for one week with absolutely zero costs and no obligation. Get in touch and ask to speak with an executive PA, who will walk you through a quick set-up and answer any questions you may have. P.S. Thank you for taking the time to learn about our services, we hope to speak with you soon! Love from, MyPA

10 A few things that your Executive PA can do: Design your new website or make improvements to your existing one Design business cards, leaflets, PDF s, signatures & more MyPA Executive Three easy steps. Life changing results. Unlock the entire range of MyPA Office services 1. Starting with a down to earth chat about you and your business. We ll get to the bottom of your main frustrations in business, determine your goals in design, marketing, customer services, accounts, admin, software and how our services can work for you. 2. Based on your 1-to-1 conversation, we ll put together a list of jobs tailored to your exact requirements, and project manage all tasks with your PA team according to your chosen time bundle. 3. Your Exexutive PA briefs your team who then get started on the work that you want done. You receive monthly a time sheet and access to online project management for a clear view of job progress with time used and overall time remaining. Create or design your Facebook, Twitter and Google+ pages Get your name out there by , postal and social media marketing Arrange an even more in-depth and tailored answering service Give business advice and customer service training for your staff Manage your accounts via online accounts & invoice software Organise and manage your Google adwords campaign Input data into organised databases or into dashboards...and more