POSITION DESCRIPTION Northern Services Coordinator

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1 1 Job Title: Responsible To: Operations Manager, Community Programs Responsible For: Purpose Vision Values Position Purpose: Key Challenges Key Result Areas Industrial Instrument Location The development, implementation and evaluation of youth programs and services in North East and North Western Adelaide as well as securing funding to sustain these programs. The will be responsible for leading and managing a small team of staff and will also contribute to the operational and strategic goals of the organisation. The YWCA of Adelaide influences community and government attitudes on issues facing young women and empowers and supports young women through programs and services responsive to their needs. The YWCA of Adelaide aspires to a fully inclusive world where peace, justice, freedom, human dignity, reconciliation and diversity are promoted and sustained through women s leadership. Equity and justice Diversity Inclusive communities Women s participation and leadership Responsible governance The importance and value of men, families and communities to our organisation Management and Supervision of Northern Services Project Officers and volunteers Planning, implementation and evaluation of youth services and programs (including 'hands on' delivery of services) in response to community need Development of sustainability strategies for Northern Services Development of sustainability strategies for Northern Services Development of robust case management systems and processes Development and implementation of evaluation tools Program KPI's and contractual targets Management and Supervision of Project Officers and volunteers Program sustainability YWCA Enterprise Agreement Level 5 Wandana Community Centre, Blacks Road, Gilles Plains

2 2 A. ORGANISATION CHART (What are the key reporting relationships for the role?) Communications Manager Operations Manager Community Programs Business Development Manager Youth Mentoring Young Women's Program Northern Services Indigenous Program Northern Services Project Officers B. JOB REQUIREMENTS (What are the key activities for the role?) Key Result Area 1 Program KPI's and Contractual Targets Key Tasks: Ensure case management services are implemented for young people referred to Northern Services Ensure skill development programs and unstructured group programs and activities are implemented for young people in partnership with the City of Tea Tree Gully and City of Port Adelaide Enfield Provide statistical reports and progress reports to the Department of Families and Communities as required Establish and maintain networks with local agencies, schools and Families SA within the North Eastern and North Western areas of Adelaide Job holder is successful when: Case management targets are met Effective case management systems are in place to assess referred clients, develop action plans, manage and monitor young people's progress and implement successful exit strategies for young people Skill development programs and unstructured group program targets are met Reports to the funding body are of a high quality and submitted on time Networking targets are met and collaborative relationships are built with other service providers Key Result Area 2 Key Tasks: Recruit, manage and support Project Officers in the Northern Services Team Provide regular supervision of program staff, set individual work plans and Management and Supervision of Project Officers and Volunteers Job holder is successful when: Program staff are working efficiently and effectively with

3 3 monitor staff progress Work collaboratively with staff to plan, implement and improve services Lead team meetings and discussions to track and improve program performance Identify the training needs of staff and implement strategies to meet these needs Perform annual appraisals with staff members Represent Northern Services on the YWCA Management Committee Ensure there is no duplication within the team and human resources are maximised Ensure staff and volunteers adhere to legislation and organisational policies relating to Occupational Health and Safety and Welfare Provide updates on program performance to the Operations Manager via monthly meetings and reports Oversee Northern Services finances including managing the budget, reforecasting income and expenditure and providing financial updates to the Operations Manager and Department of Families and Communities Undertake regular program planning to set goals, action plans and review schedules for the team within the parameters of the budget and contractual obligations Determine and implement appropriate evaluation methods and tools to capture demographic data, outcomes of case management and program delivery and areas for improvement within the program a clear understanding of their role Communication within the team is optimal and staff feel supported and motivated The individual strengths of the team are identified and capitalised on and areas for improvement are addressed Annual appraisals are of high quality and conducted in a timely manner Senior Management are aware of developments with Northern Services and any issues that arise Northern Services staff members and volunteers report working in a safe environment A break-even budget is produced and met annually for government contracts Northern Services is delivered in-line with the contractual agreement with the Department of Families and Communities YWCA of Adelaide has a sound understanding of client and stakeholder needs, program outcomes, and areas for service improvement Key Result Area 3 Program sustainability Key Tasks: Work alongside the Operations Manager, Business Development Manager and Communications Manager to identify opportunities for new government contracts, partnerships, corporate sponsorship or fee-for-service activities Collaborate with agencies and local government to develop new project ideas and identify potential project funds In conjunction with the Communications Manager, write tender submissions to funding bodies Maintain strong relationships with the Department of Families and Job holder is successful when: The Operations Manager, Business Development Manager and Communications Manager have a clear understanding of potential areas of growth for Northern Services A minimum of $500,000 in funding has been applied for in grant applications over the financial year YWCA of Adelaide has an excellent reputation with

4 Communities, City of Tea Tree Gully, City of Port Adelaide Enfield, local schools and community organisations Department of Families and Communities and other key stakeholders for delivering outcomes to young people in North East and North Western Adelaide Councils and schools want to continue to work with Northern Services to deliver ongoing youth services and programs C. PURPOSE AND VALUES REQUIREMENTS Core Area of Responsibility Purpose and Values Key Tasks Actively support the YWCA s purpose and values; Positively and constructively represent the YWCA to external contacts at all opportunities; Behaves in a way that contributes to a workplace that is free of discrimination, harassment and bullying behaviour at all times; Operates in line with the YWCA s policies and practices (EG: financial, HR, etc); To help ensure the health, safety and welfare of self and others working in the business; Follows reasonable directions given by the company in relation to Occupational Health, Safety & Welfare. D. RECRUITMENT INFORMATION (The essential knowledge, experience, skills and personal attributes required for the job) 1. Competencies Written & oral communication skills including public speaking and the ability to develop effective working relationships with stakeholders. Ability to maintain confidentiality and to exercise tact, discretion, and sound judgment. Excellent skills in planning, implementation and evaluation of community based projects, programs and services. Ability to work independently without day to day supervision, as well as in a team environment. 4

5 5 Time management skills & the ability to prioritise workload. Commitment to continuous improvement, including regular review of work practices. Ability to achieve operational outcomes within approved budgets. Ability to manage staff and develop a positive, supportive work environment. High level of organisational and computer skills and ability to adhere to deadlines. Ability to relate, engage and work with diverse stakeholders (young people, culturally diverse groups, government and community sector). 2. Educational/Vocational Qualifications 2.1 Relevant tertiary qualifications (such as a degree in Social Work) or equivalent experience working in similar roles in the human services sector. 3. Experience 3.1 Management and support of staff and volunteers. 3.2 Experience in program development and management in a community based organisation including the ability to form productive partnerships and alliances with stakeholders. 3.2 Significant experience in the provision of counselling, programs, training and group work, preferably with vulnerable young people. 3.3 Working with diverse, disadvantaged and multicultural groups. 3.4 Working within an outcome-based framework. 4. Knowledge 4.1 Knowledge of Human Resource Management. 4.2 Knowledge of the community sector with a focus on youth and/or women's organisations and networks. 4.3 Sound understanding of issues affecting young people, especially women, living within difficult or disadvantaged circumstances.

6 6 4.4 Knowledge of relevant workplace legislation including the Equal Opportunity Act, Occupational Health, Safety and Welfare Act, Children s Protection Act. 4.5 Sound understanding of adolescent development, family dynamics and women's issues. E. SPECIAL CONDITIONS 1. The position is required to work within the Strategic Directions and values of the organisation. 2. The position is offered on a full-time basis. 3. The hours will generally be conducted between Monday and Friday from 9am 5pm or as negotiated with the Operations Manager. 4. The position requires flexibility in working hours and work outside of normal business hours from time to time i.e. evenings and some weekends. TOIL provisions will apply as per the Enterprise Agreement. 5. A satisfactory National Police Certificate will be provided by the employee (prior to employment). The employer will seek regular National Police Certificates throughout employment as consistent with organisational policy. 6. A current driver s license is required. E. APPROVAL Manager s Name: Approval date

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