ITIL Process Map for Microsoft Visio

Transcription

1 ! Contact " # Deutsche Seiten ITIL Process Map for Microsoft Visio A complete set of ITIL Process Templates for Microsoft Visio # # # See prices Request a formal offer Order a license in our online shop On this page: Highlights: ITIL Process Map for Visio Contents in detail License model and specifications Resources and further reading Highlights: ITIL Process Map for Visio Compatibility ITIL Service Lifecycle (2011 Edition): 100% compatible (covers Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) ISO/IEC 20000:2011: 100% compatible. Design Flowcharts in BPMN notation illustrate the ITIL processes and provide a reference that can be easily understood and maintained: Intuitive, clear-cut layout in four levels of detail Navigable (linked shapes allow drill-downs to more detailed views or jumps to peer processes) 1 of 8 19/05/15 12:57

2 Get Special in touch features for Specifically designed to make optimal use of Microsoft Microsoft Visio Visio, including a special Visio stencil with custom master Contact form shapes " User-friendly Excel repository and custom Visio add-in,! info (a) it-processmaps.com adding features to Visio that allow you to maintain central The team object information in a database (check out our special International distribution partners page with additional information on the Excel repository feature!) Cooperations and partnerships Join an ITIL webinar RACI matrix in Excel format. License model Simple license model based on sites - no recurring subscription Useful links fees. Prices and online shop To GTC get and a good license first conditions impression of the ITIL Process Map, take a Select video look Downloads: at our product Factsheets, videos. screen shots and white papers Product videos Contents in detail: ITIL Process Map for Visio What our clients say "These ITIL process models are terrific and have resulted in a significant jump start in the implementation and change management required for our IT section to achieve Best Practice." ITIL reference process models for Visio Customer list Process diagrams in four layers of detail illustrate the interrelationships of the ITIL processes Social and allow drilling down into the process details: Connect with us $ % & ' ( + Level 0: The ITIL Service Lifecycle The Share ITIL this top-level page processes (service lifecycle stages) and their interrelationships on one single Like Share 5 page. This is the main entry point into the Visio process model. 3 Share 8 Level 1: ITIL service lifecycle stages Latest news A New: set of Free 5 Visio ITIL webinar diagrams (recording) for each stage of the ITIL service YaSM Blog: lifecycle, Beware illustrating of evil process the ITIL templates! big picture. YaSM Wiki: The new wiki on the YaSM framework More news... 2 of 8 19/05/15 12:57

3 A set of 24 diagrams for the ITIL main processes (e.g. Change Management). These Visio diagrams show on one single page what an ITIL main Copyright 2015 IT Process Maps GbR, Germany Legal notice Privacy Disclaimer GTC and license conditions process is about. From here, the user is able to open detailed BPMN process diagrams on the sub-process level using hyperlinks. Member of itsmf Level 3: BPMN - ITIL process details "ITIL " is a registered trademark of AXELOS Limited. "IT Infrastructure Library " is a registered trademark of AXELOS Limited. "itsmf " is a registered trade mark of it Service Management Forum International (ITSMFI) in the United Kingdom and other countries. "Microsoft ", "Word ", "Excel " and "Visio " are registered trademarks of Microsoft Corp. "ARIS " and "IDS Scheer" The ITIL Process Map for Visio includes 126 are registered trademarks of Software AG. "igrafx ", "igrafx Flowcharter " and "igrafx Process " are registered trademarks detailed process flows in BPMN (Business Process of igrafx LLC. "IBM ", "Rational " and "System Architect " are registered trademarks of IBM Corporation. "YaSM " is a Modelling Notation) for all ITIL processes. These registered trademark of IT Process Maps GbR. Visio ITIL templates contain A complete view of all process inputs and outputs Detailed activity sequences Responsibilities for the activities, indicated by ITIL roles Linked checklists and document templates A short description of the process objectives. ITIL RACI matrix An ITIL RACI matrix illustrates the participation of the ITIL roles in the various ITIL processes: RACI matrix in Excel format Our ITIL RACI Matrix comes in the form of an Excel table. This makes it easy for you to adapt the matrix to the specific needs of your organization. To learn more, please check out our special page on the ITIL RACI matrix. Additional reference diagrams in the Visio ITIL Process Map Additional diagrams provide direct access to all processes and sub-processes and an overview of the shape types used in the Visio process model: ITIL process index 3 of 8 19/05/15 12:57

4 on one single page. All process diagrams are directly accessible from this page via links. Legend A legend page explains the different types of shapes used in the Visio process model. The Excel repository feature The ITIL Process Map for Visio includes an Excel repository feature to manage certain types of objects which are used throughout the various process diagrams (Process, Data Object, Role, and Checklist shapes). The repository itself is a simple Excel file which is easy to modify. A special Visio add-in and a corresponding toolbar allow you to pick existing objects from the repository from within Visio. Check out our special page with more detailed information about the Excel repository feature! ITIL checklists and document templates Many Data Object shapes in the process diagrams are linked to "checklists" which provide more details on these objects - and can often be used as templates. All in all, there are more than 100 ITIL checklists and document templates in Microsoft Word format, explaining all important ITIL process outputs in detail. 4 of 8 19/05/15 12:57

5 A checklist "Incident Record" is provided as part of the Incident Management process, to explain the structure of the data typically contained in an Incident Record. You can use this checklist as a template when you start creating Incident Records in your own organization. Accompanying documentation Additional documents help you to get started with ITIL and the ITIL Process Map for Visio. Introduction to ITIL and the ITIL Process Map This document contains a brief introduction to ITIL and explains how the ITIL Process Map for Visio was created from the ITIL books. ITIL implementation guide ITIL implementation projects are characterized by a typical course of action, independent of the size and type of the organisation. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL and ISO initiatives. ITIL process metrics (key performance indicators - KPIs) Process owners use objective quality criteria to assess whether their processes are running "well". To support the selection of suitable KPIs, the ITIL Process Map for Visio contains a choice of suitable metrics for the most important ITIL processes. 5 of 8 19/05/15 12:57

6 Additional documents provide quick access to the following information: ITIL process descriptions (a hierarchical index of all all processes and sub-processes with brief descriptions) ITIL glossary (ITIL terms and acronyms; an alphabetical index of information objects which are used in various parts of the Visio ITIL reference model to represent process outputs and inputs, with definitions) ITIL roles (an alphabetical index of the ITIL roles used in the process model, complete with their descriptions) Process outputs and inputs Tables in Excel format show the outputs and inputs for every process on the lowest level of detail. Users can create specific views on this information by applying filters and/or sorting. License model and specifications: ITIL Process Map for Visio Coverage Complete Service Lifecycle (ITIL V Edition) Service Strategy Service Design Service Transition Service Operation Continual Service Improvement Platform/ environment Language versions License model Microsoft Visio 2003 or above (a Microsoft Visio license is not included) English or German Licenses to use the product are granted on a per-site basis, where a site is defined as a single company location or a cluster of adjacent company locations within one geographic region of a country. Each site is entitled to use the product without limitation of time, number of users and number of copies. 6 of 8 19/05/15 12:57

7 Visio. Resources and further reading Related pages For a first introduction to the ITIL Process Map, take a look at our product videos Contact us to ask further questions Join a live web presentation. Downloads Factsheet on the ITIL Process Map for Visio A description of the ITIL Process Map's features, contents and benefits [PDF, 2 pages]. Screen shots: ITIL Process Map for Visio The screen shot collection contains detailed, zoomable vector graphics which allow you to examine the different types of diagrams in detail [PDF, 16 pages] Home, ITIL Process Map, Versions, ITIL Visio ITIL licensed product Our ITIL process model has successfully passed an official review by APMG. Product videos Want to see the ITIL Process Map in action? Check out our product videos! 7 of 8 19/05/15 12:57

8 Join an ITIL webinar In our interactive webinars we demonstrate the ITIL Process Map and answer your questions. Next date: 3 June # Register now (or watch a recording) IT Process Wiki A complete Wiki about ITIL: Reference material on ITIL 2011 and ITSM, ITIL templates,... YaSM Yet another Service Management Model: The new, leaner service management framework. 8 of 8 19/05/15 12:57