SUPPORTING BUSINESS TRANSFORMATION

Transcription

1 SUPPORTING BUSINESS TRANSFORMATION Ralph Thompson Business Process Management Lead Jaguar Land Rover 19 th November 2015

2 INTRODUCTION Managed the ARIS UK Operation Founder/ UK Managing Director/ Product Director Supported BT, Shell, Nat West, BOC Gasses. Influenced / Managed Developments within ARIS, PPM and Simulation BPM Projects (ARIS) Jaguar Land Rover (BPM Lead Within Centre of Excellence) Vodafone (Global Core Business Model) Allianz, EDF Energy, Siemens, Kraft (US), NATS, Bank of America and others Other Product Development Business Process Simulation (Lanner / WITNESS) Nimbus, System Architect, Visio, Casewise 2

3 JAGUAR LAND ROVER 3

4 MAJOR LESSONS LEARNED -1 Adoption of Content by End Users Recognise that there is a selling job to do Prepare sales packs as soon as possible (sample reports / deliverables) Include content review as part of job role objectives Include KPIs and relate them to processes Identify Process Owners and Delegated Approvers Easier said than done! Hold in Model Attributes and make clearly visible in reports Use Workflows and Governance Engines to direct content approvals from them 4

5 MAJOR LESSONS LEARNED - 2 Keep the Models as Clear and Simple as Possible Consolidate model and symbol types: minimise the filter Keep flows uncluttered: happy path is clear Minimise size and complexity of models; remove trivial events (readable on A3) Appear as corporate intranet (branding) Address different types of audience with appropriate levels of detail Agree Consistent Modelling Standards Establish internal user group Enforce strict control of filter and template Semantic checks and manual peer reviews (using checklists) 5

6 SAMPLE PROCESS SAP Steps SAP Steps (Blue) Business Control 6

7 BUSINESS CONTROLS ALLOCATED TO PROCESS STEPS Simple 1 st step towards full GRC adoption Quick win: provides Business Assurance buy-in Used as a basis for auditing Key driver for process completion Short Name Control ID (RACM ID) Long Description Why the Control is in place Is this Control Critical? 7

8 MAJOR LESSONS LEARNED - 3 Embed ARIS Deliverables throughout the Project Life Cycle Avoids ARIS becoming Shelfware Provide valuable reports for teams (Excel, Word, ) Use Models as Basis for Testing (System / User Acceptance) Drives quality of models and validates the content Workload of ARIS team will increase Publish a Process Catalogue Provide in Excel with ARIS URLs, making access to content easier Issue regularly within Company Newsletters, highlighting what s new A Shopping List for projects, promoting re-use of generic processes 8

9 ARIS IN A PROJECT LIFE CYCLE (SAP EXAMPLE) 9

10 BUSINESS USER ADOPTION Process flows form the blueprint design, used within user acceptance and training Engagement and adoption of processes by the business. Bridging the gap between business and IT / Project Reduced time and cost of training preparation Only possible if designers Keep It Simple 10

11 PROCESS STEP REPORT (EXCEL) KEY DELIVERABLE Processes Process Steps Business Role or System 11

12 MAJOR LESSONS LEARNED - 4 The Importance of Libraries Roles, Organisation Units, Application Systems, Controls, Consolidate local project libraries into central ones (conduct regular meetings) Stipulate ARIS Use with Vendors and 3 rd Party Suppliers Part of contract agreement and deliverables Use Model Attributes to Drive Status Reports (ARIS Completion Statistics) Reduced administration effort and increased accuracy Enable Your Team to Successfully Engage Business Users 12

13 MULTIPLE VIEWS / STRUCTURES OF PROCESSES 13

14 END TO END AND FUNCTIONAL 14

15 BENEFITS (EXAMPLES): ARIS MODELLING Re-Use of Processes Significant reduction in implementation / transformation cost and risk Common processes deployed consistently across all operations Single Source of the Truth Enables us to quickly understand and improve business processes Knowledge Share Across all project and business teams within the company and its partners Open access to company operations - enables more suppliers to engage Platform for Governance, Risk and Compliance 15

16 THANK YOU! Ralph Thompson +UK (0)