BT BUSINESS COMPLETE.

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1 BT BUSINESS COMPLETE. IT S ALL ORGANISED TO SAVE YOU MONEY. Looks like everything s under control. Yep. Combine your business lines, calls, mobile and broadband for bigger savings. Plus with one bill, one supplier and the reassurance of being looked after by BT, it s the perfect arrangement.

2 BT BUSINESS COMPLETE ADDS UP TO MORE SAVINGS. With BT Business Complete, 1 you ll know exactly what you re spending each month. Plus the more you take, the more you save. Lines. Get 500 inclusive minutes from your business lines that s over 8 hours of calls. Calls. Free calls between business lines plus our great value Call Package. Mobile. Get the latest phones, plus free calls between company lines and mobiles with BT Business Mobile Solo. Broadband. Save up to 36 a year on business broadband. Microsoft Office. Set your office free with all your trusted Microsoft Office favourites from just 8 a month. LINES - OVER 8 HOURS OF INCLUSIVE CALLS ON YOUR BUSINESS LINES. Bring your business lines into Business Complete and we ll give you 500 inclusive minutes 2 to UK landlines, 0845 and 0870 numbers on each of those lines that s over 8 hours of calls. Additional support. To put your mind at rest, most BT Business lines come with Prompt Care, offering you an end of next working day fix for faults reported Monday to Saturday. 3 Alternatively why not upgrade to our Total Care package offering a 24-hour fix for only 12.6p a day. Or insure your business line with Critical Care offering a 6-hour fix for only 17p a day. CALLS - FREE CALLS BETWEEN BUSINESS LINES PLUS OUR GREAT VALUE CALL PACKAGE. With Business Complete, we ll give you free calls of up to an hour between all your business landlines that you bring into the contract. 4 Plus with our Business Complete Call Package, 5 you can get a further 5,000 minutes to UK and most international landlines, 0845 and 0870 numbers plus 500 minutes to mobiles for just a month that s equivalent to 135 worth of calls. 6 And if you also add mobile or broadband to your Business Complete contract you pay just a month a saving of 8 a month. Call Package on your business line Monthly cost When you only include a landline When you add mobile or broadband SAVE 192 over 24 months when you add mobile or broadband

3 MOBILE - KEEP SAVING WITH FREE CALLS BETWEEN COMPANY LINES AND MOBILES. Include mobile as part of Business Complete and get free calls between your business mobiles and landlines across all our Mobile Solo 7 options and all the benefits too: The latest devices from the leading suppliers - from budget handsets to top of the range smartphones. Excellent connectivity with 4G included as standard and unlimited free access to over 5 million BT Wi-fi hotspots. Unlimited minutes and texts on most of our plans and all phones come with a minimum of 500MB of data a month. Nokia Lumia a month. The Nokia Lumia 635 makes mobile working easy with windows 8.1 and Microsoft Office featured as standard. And because our 1GB plan comes with unlimited minutes and texts, 4G and free access to over 5 million BT Wi-fi hotspots, you ll be able to stay connected wherever you are. OUR LOWEST PRICED 4G HANDSET. Plan includes: unlimited minutes, unlimited texts, unlimited BT Wi-fi and 1GB data. Nokia Lumia a month. The Nokia Lumia 930 comes with a stunning 5 inch display and extra features such as wireless charging and surround sound voice recording. Windows 8.1 and Microsoft Office give you one seamless experience and helps you to stay connected with the people and apps that matter most. BEST PRICED 4G FLAGSHIP HANDSET. Plan includes: unlimited minutes, unlimited texts, unlimited BT Wi-fi and 1GB data. BT BUSINESS MOBILE CARE. We realise how much you rely on your mobile for business. If the unexpected happens, it can leave you high and dry. That s why we include BT Business Mobile Care as standard, to support you and keep you connected. Dedicated business support. We know modern businesses rely heavily on their communications. So, we have a team of dedicated experts available when you need them. Replacement handsets. All handsets come with a 24 month manufacturer warranty, and we ll swap faulty phones with like-for-like replacements on the next working day. 90-day early upgrades. Get your hands on the latest phones at the earliest opportunity up to 90 days before your Minimum Term ends. BT Business Mobile Voic . All BT Business mobile accounts come with pin-protected voic , remote access and personalised greetings. So missing a call never has to mean missing an opportunity. Out of the box. We ll help you get started advice on how to transfer contacts and content, set up , voic and BT Wi-fi, so you can hit the ground running.

4 BROADBAND - ADD BROADBAND AND SAVE UP TO 36 A YEAR. Bring your existing BT Business broadband lines into Business Complete and you can save up to 3 a month on your broadband rental. And if you need a new broadband 9 line or are looking to switch supplier you can save too. We have broadband packages designed to suit all types of businesses. Each package has been created with specific business needs in mind so you re sure to find the right one for you. There are discounts on each one depending on which package you choose as part of BT Business Complete. They all include: download speeds up to 17Mbps upload speeds up to 0.9Mbps 99.99% network reliability keeping you connected 24/7 technical support standard care aim to fix faults by the end of the next working day +1 prompt care aim to fix faults by the end of the next working day unlimited BT wi-fi access at over 5 million UK hotspots free Business Hub 3 1 inclusive license for Office 365 Small Business on BT Business Broadband Premium and the option to upgrade to Office 365 Premium for 4 a month plus the option for truly unlimited use of our IT support with BT Tech Heads. BT Business Broadband. Get BT Business Broadband, our great value business strength broadband without breaking the bank. Heavier bandwidth users can get unlimited broadband usage with BT Business Broadband Unlimited, along with Prompt Care, which promises that any faults will be fixed by the end of the next working day, or we ll give you a 25 goodwill payment. And if you re looking for even more, BT Business Broadband Premium comes with one free license for Microsoft Office Small Business so you can work wherever you are from virtually any device. You also get support for up to three computers and your broadband line with BT Tech heads, so you have peace of mind that there s always someone on hand to help if you need it. BT Business Infinity. If your business needs to go even faster, BT Business Infinity could be for you. You ll get Super-fast broadband that prioritises business customers, even at the busiest times of the day so you can expect consistently high speeds when your customers need it the most. As with our standard broadband, there s an option for those who need more bandwidth - BT Infinity Unlimited, which brings you download speeds of up to 9 times faster than the standard broadband speed in the UK. Unlimited comes with Prompt Care and Microsoft Office, and BT Business Infinity premium tops it off with support from BT Tech Heads for your peace of mind. If you send large s, use multiple applications or run busy websites, then one of our BT Business Infinity options is ideal for you. Here s what you can save. Broadband package Current monthly cost with Business Complete BT Business Broadband 12 BT Business Broadband Unlimited 18 BT Business Broadband Premium 25 BT Business Infinity 22 BT Business Infinity Unlimited 29 BT Business Infinity Premium 37 Other broadband packages Monthly saving with Business Complete BT Business Infinity Ultra, BT Business Infinity on Demand 10 Extra reassurance. All BT Business Broadband products come with a 24/ business helpdesk and are covered by one of our care packages. All Unlimited, Premium, Ultra and On Demand products come with Prompt Care as standard so you get that extra peace of mind that we ll fix your fault by the end of the next working day, after the fault is reported, Monday to Saturday. And if we re late in fixing the fault, you could be eligible for a 25 goodwill payment. 10

5 MICROSOFT OFFICE SMALL BUSINESS PREMIUM. With Microsoft Office Small Business premium 13 bringing together cloud versions of professional Microsoft tools, you get business class (with a large 50GB mailbox), calendars that sync over the air and the ability to share and work on files, and even hold conferences, wherever you are, from virtually any device. And when you save your most important files to the cloud, you can be sure they re there when you need them. I ll get that changed now. With Microsoft Office Professional Plus on up to five devices, you get your Office favourites like Word, Excel and PowerPoint just where you want them and always up-to-date. Get all this from just 8 a month with BT Business Complete. Microsoft Office Small Business Premium Monthly cost with Business Complete 12 month month With Prompt Care, we put our money where our mouth is - if something does go wrong with our broadband, we ll aim to fix it quickly, by the end of the next working day, Monday to Saturday. If we don t you could be eligible for a 25 goodwill payment. 10 We prioritise businesses over home owners at busy times, so you can expect consistently high speeds when your customers need you most. Work wherever you work best with unlimited access to over 5 million BT Wi-fi hotspots included in all our call packages. You can choose from the widest range of mobile devices to suit your business, with a 12 month warranty on them all. Combining your calls, lines, mobile and broadband with us is the first step to streamlining your communications into a much faster and more productive way of working. And the more you take, the more you save. Enjoy total peace of mind, knowing that our network is available 99.99% of the time. When we say unlimited broadband, we mean it and you can download as much as you like, without being charged more. Over 900,000 small business customers trust us to look after their IT and communication needs. More businesses trust us with their work communications than anyone else, so you know you can rely on us.

6 Things you need to know: All prices exclude VAT and are correct at the time of publication, but may change from time to time. 1. BT Business Complete (BTBC) includes a 24 month Minimum Period and you will receive the benefits of BTBC during the Minimum Period. At the end of that time the contract will continue but the Inclusive Minutes will no longer apply. You will continue to receive the other benefits of BTBC, but no new Minimum Period will start. Please note that an Annual Charge may apply where you do not achieve 80% of your Committed Spend. The products and services that you include within BTBC are provided on the standard Terms and Conditions applicable to those products and services and are not provided under the Contract for BTBC. Termination of the BTBC Contract will not terminate these products and services, which must be terminated in accordance with the relevant BT standard Terms and Conditions. For full details please see and www. bt.com/pricing. 2. The Inclusive Minutes option provides the Customer with 500 inland minutes per calendar month per Line. Please note that Inclusive Minutes are separate to the call allowance under the Call Package. 3. BT s end of next working day fix on landlines applies Monday to Saturday. The end of the day refers to 23:59. Sunday faults reported are fixed Tuesday of that week. 4. A Fair Use Policy applies to Intra Business Calls. Under this Fair Use Policy, where the total of the Customer s Calls under exceeds 75% of the Customer s Calls in any calendar month, BT may terminate the Intra Business Calls or the BT Business Complete contract. Further detail of this Fair Use Policy can be found in the BT Price List. 5. Details of the Business Complete Call Package are set out in the BT Price List at and exclusions apply. The Call Package includes a call allowance per line or channel per calendar month of 5000 Inland & International Direct Dial minutes and 500 Fixed to Mobile minutes. If minutes exceed the monthly allowance you will be charged for any calls from the next calendar day until the end of that calendar month. Further details and the charges can be found in the BT Price List. The Call Package charge is applicable per line or channel based on BTBC pence per minute rates of 5000 UK landline minutes at 2p per minute equal to 100 and 500 UK mobile minutes at 7p per minute equal to 35 worth of calls. 7. BT Business Mobile Solo includes a Minimum Period and Minimum Term of 24 months. The Minimum Term applies per Connection. Inclusive minutes, texts and data are per Connection and cannot be shared. Inclusive minutes apply to UK fixed lines starting with 01, 02 and 03 (excluding the Channel Islands and the Isle of Man), other UK mobile users in the UK, and voic . Texts are to any UK mobiles, but exclude texts sent when roaming internationally, texts to networks outside of the UK, texts to premium rate services and MMS. Once you have used all of your inclusive minutes and/or texts, calls/texts are then charged at standard BT Business Mobile rates. If you use more than your monthly data allowance there will be a charge of 50p per MB of usage. Exclusions and restrictions apply please see Section 10b of the BT Price List for details. 8. You ll need to be in range of a hotspot, have a wireless device and to register for this service. Our Fair use policy applies. See for details. 9.BT Business Broadband requires a BT line and a router and is subject to availability and line test. BT Business Infinity requires a BT line and an Infinity compatible router. Subject to availability, geographic location and line capability. 10. We aim to fix faults by the end of the next working day +1 for Standard Care and by the end of the next working day for Prompt Care connection charge applies. See Charges Schedule at for details x faster based on UK average standard (ADSL) broadband speed from Ofcom broadband report, November 2013, and for business-option 2 average customer speed. Subject to availability, geographic location, line capability, terms and conditions. To check if it s available in your area and what speed you could get visit business.bt.com/broadband-and-internet/internet-access/fibre-broadband/. 13. Minimum Terms and conditions apply. See for details. Outlook, Publisher and Access are Windows PC client programs and/or features only and cannot be used across other devices. For full terms and conditions see Offices Worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No March 2015 PHME 71946