Hospitality Solutions

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1 BT Local Business Providing intelligent solutions for the Hospitality Industry

2 Meeting the needs of hospitality Good communication is at the heart of every successful hotel. BT have teamed up with Mitel to offer hospitality customers flexible, scalable, secure communications, optimised to meet the needs of the hospitality industry, from small economy hotels through to some of the worlds most famous luxury hotels. Hotels are under pressure to improve customer loyalty and increase revenue per available room When dealing with guests, the little things do matter, like greeting your guests by name, managing their privacy and ensuring guest services are delivered in a timely manner. Hotels can benefit from many embedded hospitality features developed in line with industry requirements to ensure your guests enjoy the best possible service. Many hotels have difficulty configuring conference facilities to meet the needs of increasingly demanding clients Our conferencing solution frees organisers from inflexible systems. Conference communications can be set-up quickly and easily wherever required. The Mitel wireless telephone base allows telephones to be placed almost anywhere without complex cabling or programming. And with BT Openzone you could offer guest internet access throughout the hotel or in specific areas. Front office staff find it difficult to greet guests, answer telephone calls and dedicate time to more complex issues during busy periods. The Mitel Wireless Front Desk allows staff to move between tasks more efficiently using wireless handsets or headsets. These devices also help you to make a good impression by eliminating unsightly cabling. The need to meet compliance requirements is increasingly challenging. The drive towards social responsibility is becoming an important part of attracting guests and retaining staff. For many years both BT and Mitel have taken a positive approach by addressing compliance issues in a way that adds value and builds reputation. Our products are designed to ensure hotels can take care of their guests, meet standards and minimise power consumption. Hotels find it difficult to establish and retain knowledgeable staff to manage and use hotel technology. Our integrated hospitality solution simplifies and reduces training requirements within a busy hotel environment. New staff quickly become effective and are able to focus on guest service. When implementing new solutions, hotels need to benefit from new technology and protect investment in traditional technology. Our open approach enables hotels to benefit from the latest technology and protect investment in traditional telephony wherever it makes sense. Together we maintain relationships with many other hospitality technology partners to ensure your systems are compatible.

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4 BT Local Business Communications solutions enhancing the guest experience Our communications solutions allow hoteliers to focus on managing the guest experience and hotel operations, offering the flexibility to adapt to guest and staff requirements with a minimum of management overhead. Mitel Communications Director (MCD) solutions from BT have an architecture that enables the support of traditional and IP communications, fixed and wireless. This approach allows hoteliers to benefit from IP communications whilst protecting investment in traditional telephony. MCD has a range of embedded hospitality features including voic , auto attendant, recorded announcements, record a call and music on hold to provide a simple, easily managed solution. All with the support of BT s full range of products and services from BT Mobile to BT Broadband and a comprehensive range of calling packages and assurance services

5 Providing tangible business benefits Guest Service The hospitality feature set has been continuously developed in line with industry requirements to ensure your guests have a pleasant, hassle free stay. When managing the guest experience the little things do matter: Greeting guests by name. Ensuring failed wake up calls are escalated. Managing guest privacy. The hospitality template enables an IP display telephone to be customized to hotel and guestroom requirements: High resolution hotel logos and graphics. Information about guest services. Information about local services and attractions. One touch contact keys. Guests can be informed about hotel services through recorded announcements: Breakfast options can be announced as part of a wake up call. Speed call keys can be used to access information lines. Staff Efficiency Managing face to face guest interaction, hotel operations and telephone calls is challenging within a busy hotel environment. We provide a number of solutions to enable staff to work effectively at any location: The Mitel Wireless Front Desk allows staff to move between tasks more efficiently using wireless handsets or headsets. These devices also help you to make a good impression by eliminating unsightly cabling. Staff can remain in touch throughout the hotel by using simple wireless telephones. Furthermore, staff can be contacted on one number regardless of location using Dynamic Extension. Dynamic Extension allows another device to be twinned with a prime line making it ideal for hotel managers, area managers, and offsite event staff. And when Dynamic Extensions are linked using BT Mobile with BT Calling plans the solution becomes even more attractive Increasing Revenue A few simple changes can make all the difference: Our solutions can help to ensure you never miss a call using the embedded auto attendant. Automatic call distribution can be used to direct callers to a member of staff, voic or a recorded announcement. In addition, hotel groups can benefit by centralising reservations. Hotels can attract profitable meeting and conference business by offering flexible, advanced communication services. Internet Access can now be a key factor in choosing hotels. BT s Openzone offers a range of options for offering Internet access - hotel wide or simply in public and conference room areas. Value add hotel services can be promoted on IP display telephones. Changes to hotel service information and promotions can be made centrally. Guests can make bookings at the touch of a button. Reducing Cost Configuration changes can be made quickly and easily using simple form based data entry through a web portal from anywhere. By investing in IP communications, hotels can connect to next generation networks. A single network connection can be used for voice, internet and video communications. Our integrated hospitality solution can simplify and reduce training requirements within a busy hotel environment. New staff quickly become effective and are able to focus on guest service. With BT s range of calling plans, hoteliers could benefit from further cost control with the addition of inclusive call minutes.

6 BT supporting services We provide a range of supporting services that will help you gain even more value from your investment. Structured cabling To get the best performance from your Mitel solution, your premises need a unified cabling infrastructure that s able to support all your voice and data needs now and into the future. Structured cabling allows you to: Handle voice and data in any format Change office configurations without the cost and inconvenience of recabling And we re your perfect structured cabling provider, because: We re one of the largest cabling installers in the UK, with a substantial, expert and nationwide presence as well as the largest research and development facility in Europe Our solutions are backed by a 20 year component warranty and an overall performance guarantee We re a one-stop shop, with a comprehensive portfolio of products and support services Power services The easiest and most effective way of protecting your business against disruption to the public power supply is by having back-up power to keep you going and ensuring your equipment closing down properly when necessary. Our range of BT PowerSentry models can give you: Clean, uninterrupted power Protection lasting from 20 minutes up to two hours for a variety of equipment configurations Power supply monitoring and controlled shutdown of critical equipment Automatic pager and alerts to keep you aware Event logging for later investigation Full analysis of your needs and expert advice

7 BT Openzone Internet Access for your customer BT Business Broadband BT Business Broadband is the only broadband provider that gives you the ability to provide secure public Wi-Fi access to your customers with no additional cost whilst ensuring your business enjoys network priority. BT Openzone Managed Service A managed solution aimed at large single site venues or several venues including access point installation, maintenance and support. BT Openzone Guest Enabling use of customers existing Wireless LAN to extend coverage for public use without compromising security. BT Openzone Terminals Dedicated standalone PC workstations offering facilioty for visitors to get online withpout need for laptops or PDAs etc. BT Openzone Vouchers Sales of Openzone vouchers to visitors. Earning commission as vouchers are purchased at 25% off RRP for onward sale to visitors. Professional services We also offer a professional consultancy service that covers every aspect of your communications. We adopt a common three-step approach to working with customers: Assessment we listen to your needs, create a tailored solution and outline the benefits you can expect. Plan and design we agree a full statement of requirements with you and produce a detailed design, costing and equipment list. Implementation we install the solution, integrate it with what you already have and support you through the go-live stage. Assurance options: keep your business up and running BT Assurance is a comprehensive support service that will take care of your communication systems and local area network 24/7. It offers: Excellent performance with our nationwide team of network engineers, 95% of faults are fixed by the end of the next workingday. And with our advanced remote access facilities, we can often get you back online fast. Peace of mind with contracts from one and seven years on most systems, discounts for long-term contracts and a range of service levels to meet a range of business needs. IT services: first-class protection for your communication systems We provide world-class IT services to help maintain and protect your infrastructure: Anti-virus and critical security updates automatically installed Remote monitoring and management, 24/7 Technical support and Microsoft application advice, 24/7 Next business day on-site repair and maintenance Hardware provision and installation.

8 Why Mitel and BT Flexibility, Simplicity, Innovation, Commitment, Integrity. Mitel has a solid 30-year history of innovative technology development and over 20 million users and 300,000 installed systems worldwide. Not only that but Mitel is a market leader in providing IP telephony solutions to small and medium sized businesses around the world Mitel is number 1 in the UK*, number 1 in the USA** and number 2 in Western Europe*. *Source: MZA **Source: Infotech Finance options Flexibility to match your business needs BT Finance gives you greater control over how you spend your business capital. You now have the option of either buying your solution or renting it, to reduce your capital outlay. And, subject to status, you can make a regular, single and flexible payment to cover your equipment, software, installation and connection charges. With BT Finance, there s no deposit to pay, and you can choose a rental term from two up to seven years, as well as your preferred payment frequency. Besides being easier on your cashflow, this also serves as a hedge against inflation, with instalments guaranteed not to increase. What s more, depending on how your auditor treats the payments, you may be able to allocate them as business expenses, helping to reduce your tax bill at the end of the year. Last but not least, there s also an in-built technology refresh option. This lets you upgrade or add new equipment during the term of the contract without penalty and, if you wish, replace it at the end of the payment term. For more information, please call All businesses are independently owned and operated. BT logotype and the Connect World symbol are trademarks of British Telecommunications plc used under licence (by the licensee). The meaning of the word partner or partnership in this communication is governed solely by the terms of the commercial agreement(s) and/or arrangements in place between BT and its partners. It does not give rise to a partnership in the Partnership Act 1890 and any such meaning is expressly rejected by BT and its partners. All BT sales and marketing activity is conducted ethically following the BT Code of Practice on Sales and Marketing. To view or order a copy of the Code, please visit or call 152 (business customers) or 150 (consumer customers). Offices Worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No Designed by Mitel. PHME 59370/12/09