GET YOUR CALL COSTS UNDER CONTROL WITH BT BUSINESS ONE PLAN.

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1 GET YOUR CALL COSTS UNDER CONTROL WITH BT BUSINESS ONE PLAN. WITH CAPPED CALL RATES BT BUSINESS ONE PLAN HELPS YOU MANAGE YOUR CALL COSTS. The end of the quarter is here and we have extra budget. Team day out it is then! Woo hoo!

2 MANAGE YOUR CALL SPEND. Do you know exactly how many calls you ll make this month? Nobody does. This is why phone bills can often feel a little unexpected. But it doesn t have to be like this. With you can control your costs and make bills more manageable. ONE PLAN FOR MORE SAVING AND CERTAINTY. With 1 you can choose to have capped 2 or uncapped call rates so your costs won t suddenly spiral out of control. That s not the only saving. Dealing with one supplier means you can save time, hassle and worry. You can even have all your costs wrapped up in one single bill. Check out all the other benefits below, and there are options to suit every business need. ONE PLAN TRADITIONAL ONE PLAN PLUS ONE PLAN ONE PLAN TRADITIONAL ONE PLAN PLUS One supplier End of next working day fix for faults 3 BT Billing Analyst 4 Network Call Performance 4 Capped calls 2 Calls of up to an hour to other lines or mobiles 5 Call Allowance of 500 minutes 6 Optional Call Package of 5,500 minutes 5 per month to UK landlines, mobiles and most international numbers 7 Traditional One Committed Spend , , , , ,000

3 ONE PLAN TRADITIONAL WHEN YOU JUST WANT TO GET YOUR CALLS UNDER CONTROL. With Traditional you get: Capped call rates to keep spending down 2 Committed Spend ,000 Ideal if you only want to include your telephone line. UK Landline to UK Landline Charge for inland UK Calls (maximum charge for up to an hour) Includes 01, 02, 03, g21, 0870 Maximum charge for calls up to an hour 15p UK Landline to UK Mobiles (maximum charge for up to an hour) Maximum charge for calls up to an hour 25p ONE PLAN PLUS GET CALLS TO YOUR OWN LANDLINES AND MOBILES INCLUDED. With you get: Capped call rates to keep spending down 2 Make calls of up to an hour to other BT lines or BT mobiles in your business and it won t cost you any extra 5 Committed Spend ,000 Ideal if you have 100 lines or less. Charge for inland UK Calls (maximum charge of up to an hour) Includes 01, 02, 03, g21, 0870 Charge per call for up to 60 minutes 6p after 60 minutes 4p UK Landline to UK Mobiles 9 Charge for calls to UK Mobiles 7.8p 6p 20p UK Landline to UK Mobiles 9 (if you don t take up the fixed to mobile cap) Prices for O2, T Mobile, Orange and Vodafone Day 8.6p Evening 6.6p Weekend 6.6p Landline international call rates 10 (capped rate inclusive ) USA 3.3p 5p 10p France, Germany, Italy, Netherlands, Spain and Switzerland 4.6p 5p 15p China, Russia, South Korea and Taiwan 12p 5p 20p Bangladesh, India and Pakistan 24p 5p 50p

4 ONE PLAN CHOOSE FROM PAY PER CALL OR A CALL PACKAGE. With you get: Pick how you want to pay: Call Package or pay per call, whichever suits you best Capped call rates for keeping costs down with both options 2 With the Call Package option you get 5,000 inclusive Call Allowance minutes per month to UK landlines and most international numbers, and 500 inclusive Call Allowance minutes to mobiles for each line you take 7 Committed Spend ,000. Charge for inland UK Calls (maximum charge of up to an hour) Includes 01, 02, 03, g21, 0870 of set up fee (maximum charge for up to an hour) 6p (charge for additional Inland UK Calls) 0845 Calls Daytime 2.55p Evening 0.85p Weekend 0.85p UK Landline to most UK Mobiles 9 Pence per minute rates of set up fee Charge for calls to UK Mobiles 7.8p 6p 20p Landline international call rates 10 (capped rates inclusive ) USA 3.3p 5p 10p France, Germany, Italy, Netherlands, Spain and Switzerland 4.6p 5p 15p China, Russia, South Korea and Taiwan 12p 5p 20p Bangladesh, India and Pakistan 24p 5p 50p Call Package 7 Monthly charge 500 Tier ,000 Tier ,000 Tier ,000 Tier ,000 Tier ,000 Tier 13.50

5 ONE PLAN TRADITIONAL WHEN YOU WANT FIXED LINES AND CALLS. With Traditional you get: Pick how you want to pay: Call Package or pay per call, whichever suits you best Capped call rates for keeping costs down with both options 2 With the Call Package option you get 5,000 inclusive Call Allowance minutes per month to UK landlines and most international numbers, and 500 inclusive Call Allowance minutes to mobiles for each line you take 7 Committed Spend ,000 Ideal if you have 50 lines or less. Set up fee Cap Charge for inland UK Calls (maximum charge of up to an hour) Includes 01, 02, 03, g21, nominal committed spend 8 4p 3p 15p 01, 02, 03, g21, , ,000 nominal committed spend 8 3p 3p 15p (charge for additional Inland UK Calls) 0845 Calls only Daytime 2.55p Evening 0.85p Weekend 0.85p UK Landline to most UK Mobiles 9 Pence per minute rates of set up fee Charge for calls to UK mobiles 9p 6p 25p Landline international call rates 10 (there are also special capped rates for calls around the world, here are a few examples) USA 3.3p 5p 10p France, Germany, Italy, Netherlands, Spain and Switzerland 4.6p 5p 15p China, Russia, South Korea and Taiwan 12p 5p 20p Bangladesh, India and Pakistan 24p 5p 50p Traditional Call Package 7 Monthly charge 200 Tier Tier ,000 Tier ,000 Tier ,000 Tier ,000 Tier 21.00

6 ONE PLAN PLUS WHEN YOU MAKE A LOT OF CALLS WITHIN YOUR BUSINESS. With you get: calls to colleagues in your business at no extra charge, whether they re on a BT landline or a BT mobile 5 Call Allowance of 500 minutes a month Capped calls to help manage your costs 2 Pick how you want to pay: Call Package or pay per call, whichever suits you best With the Call Package option you get 5,000 inclusive Call Allowance minutes per month to UK landlines and most international numbers, and 500 inclusive Call Allowance minutes to mobiles for each line you take 7 Committed Spend ,000. Charge for inland UK Calls (maximum charge of up to an hour) Includes 01, 02, 03, g21, 0870 Charge per call for up to 60 minutes 6p after 60 minutes 4p (charge for additional Inland UK Calls) 0845 Non Geo Calls All tiers Daytime 2.55p Evening 0.85p Weekend 0.85p UK Landline to most UK Mobiles 9 Pence per minute rates of set up fee Charge for calls to UK mobiles 7.8p 6p 20p Landline international call rates 10 (there are also special capped rates for calls around the world, here are a few examples) USA 3.3p 5p 10p France, Germany, Italy, Netherlands, Spain and Switzerland 4.6p 5p 15p China, Russia, South Korea and Taiwan 12p 5p 20p Bangladesh, India and Pakistan 24p 5p 50p Call Package 7 Monthly charge 500 Tier ,000 Tier ,000 Tier ,000 Tier ,000 Tier ,000 Tier 13.50

7 CAPPED CALL CHARGES AT A GLANCE. These are the charges for calls of up to an hour, inclusive s. Calls to international landlines 10 One One USA 10p 10p 10p 10p 10p France, Germany, Italy, Netherlands, Spain and Switzerland China, Russia, South Korea and Taiwan 15p 15p 15p 15p 15p 20p 20p 20p 20p 20p Bangladesh, India and Pakistan 50p 50p 50p 50p 50p Calls to UK landlines 8 Traditional One 01, 02, 03, g21, p 6p 6p 15p 6p Calls to UK mobiles 9 Traditional One Includes most UK mobiles 25p 20p 20p 25p 20p

8 WE WANT TO HELP. When it comes to controlling costs, we ve got your back. We ll get to know you and your business so we can help find other ways to save you money and improve your technology. Here are some other reasons why BT is the best choice for your business: 1 million small business customers trust us to look after their IT and communication needs We understand how important it is for you to keep overheads down, and will go out of our way We to are suggest in partnership other solutions with market to save leaders you money in different fields so we can provide total solutions for small businesses It s reassuring to know your calls are being looked after by BT, a supplier who makes 9,164,388 Our calls dedicated possible business for its customers support teams every day are available for all your service needs Combining your calls, lines, mobile and broadband with BT is the first step to streamlining We ll never leave you in the lurch and you ll have a 24-hour UK helpdesk to support you if the your communications into a much faster, productive and cost-effective way of working unexpected happens Our network has 99.9% UK coverage - keeping you and your business connected We ll help you improve the efficiency of call handling; for instance, Network Call Performance is Our a free network tool that of partners shows you across how the many world calls means that we go unanswered offer the widest international coverage in the marketplace We We re have in the this largest for the wi-fi long network term and in will the advise UK with you over on 4 new million technology hotspots, that enabling will help you your to work business wherever both and now whenever and in the you future. want. BT has a proven record of providing excellent service and reliability. That s why more businesses in the UK trust us to provide them with fixed and mobile communications. Things you need to know: All prices exclude VAT and are correct at the time of publication, but may change from time to time. Information about your charges can be found in the BT Price List at Please note that as charges are subject to change, the BT Price List will always include the most up to date charging information. 1. Opt-in required. Conditions apply including a Commitment Period and an annual Committed Spend. The terms and conditions include the Contract for (copies of which can be found at: www. bt.com/business/terms, the BT Price List (which can be found at: and the Order Form where applicable). It s important you check to ensure all relevant numbers and services are included in your Inventory. Please advise us of any changes. Failure to check the list or to notify BT of any omissions may mean that is not applied to all of your lines and may mean that you do not reach 85% the Nominal Committed Spend in which case a reconciliation charge will be applied. Please note that reconciliation charges apply where you do not achieve 85% of the Nominal Committed Spend. The Nominal Committed Spend is the tier within which your Committed Spend lies. Further details of the reconciliation rules are detailed in the BT Price List. See - Section 56. At the end of the Commitment Period, please refer to the BT Price list for further details on the benefits you will continue to receive. The products and services that you include within are provided on the standard terms and conditions applicable to those products and services and are not provided under the Contract for. Termination of the contract will not terminate these products and services, which must be terminated in accordance with the relevant BT standard terms and conditions. 2. rates apply after 60 minutes. Set up Fee, Fair Use Policy and Conditions apply. Please see the BT Price List for details. 3. Sunday faults fixed on a Tuesday with Prompt Care. Faster response times available with Total and Critical Care: Terms and Conditions apply. See the BT Price List Section 14 for details. 4. Please note that this feature is not available on all lines. Further information can be found by contacting or ing the helpdesk at: ncphelpdesk@bt.com. 5. Customers with up to 100 BT Access lines only. All telephony accounts must be recorded on the inventory. Intra-business inclusive calls within the UK to listed accounts apply to first hour only; thereafter standard rates apply. Excludes roaming. Conditions, exclusions, and fair use policy apply as set out in the BT Price List. 6. Call Allowance option - provides the Customer with 500 inland minutes per calendar month per line. Please note that the Call Allowance is separate to the call allowance under the Call Package. 7. Details of the Call Package are set out in the BT Price List at exclusions apply. The Call Package includes a call allowance per line or channel per calendar month of 5000 Inland & International Direct Dial minutes and 500 Fixed to Mobile minutes. If minutes exceed the monthly allowance you will be charged for any calls from the next calendar day until the end of that calendar month. Further details can be found in the BT Price List. The Call Package charge is applicable per line or channel. 8. rates apply after 60 minutes. Set up Fee, Fair Use Policy and Conditions apply. Please see the BT Price List for details. 9. Opt in required. Applies to calls to the four main mobile operators only. Set up Fee, Exclusions, Fair Use Policy and Conditions apply. Please see the BT Price List for details. 10. Opt-in required. Landline calls only. applies below the cap. Call restrictions, Fair Use Policy and Conditions apply. Please see the BT Price List for details. Offices Worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No July 2013 PHME 67994