pay monthly guide to old Orange plans

Transcription

1 pay monthly guide to old Orange plans 1

2 2011 VAT change The Government is increasing the VAT rate from 17.5% to 20%. So from 4 January 2011 the amount of VAT we add to your bill will become 20%. The new VAT rate will also apply to charges outside of your package, for example, messages or calls abroad. Talk Plans and available prior to 30 October 2013 This guide is for your reference, as the Talk Plans and featured are no longer available. You can t change over to of the Talk Plans featured, or add of the additional listed in the following pages Note: if you change your Service Plan or number of inclusive which you receive as part of your monthly subscription, you will lose rollover which you may have accumulated in the previous month Off peak calls are from 7pm to 7am Monday to Thursday and from 7pm Friday until 7am Monday morning and all day on Bank Holidays 2 3

3 administration and other charges payment related charges non-direct debit payment per mobile number 3.58 payment failure direct debit per failure 5.00 late payment a charge for paying your bill late in one month per bill 5.00 The cost of the telecommunications remain the same irrespective of the payment method. Late payment charges are not subject to VAT on consumer price plans The Works 24m plans 8 May September The Works 24 month package cost time Mobile Internet 250MB 500MB 1GB 3GB 5GB 8GB Swappable s 1 Animal and iphone plans 10 April October Canary 18 month package cost free Answer Phone Racoon 18 month package cost UK landline calls free Answer Phone Dolphin 18 month package cost time Mobile 100MB 250MB Internet push free Answer Phone Panther 18 month package cost time Mobile Internet browsing & 250MB 500MB 750MB 1GB 2GB tethering push & WiFi Swapable 1 2 free Answer Phone additional dedicated Customer Service, itemised billing iphone plans iphone 18 month package cost Mobile Internet 500MB 750MB WiFi free Answer Phone itemised paper billing tethering 1.54 per month from 1 per day 4 5

4 iphone 6 month SIM only package cost Mobile Internet 750MB WiFi Voic itemised paper billing 1.54 per month tethering 1 p er day iphone 18 month package cost * Mobile Internet browsing & tethering 1GB 2GB WiFi free Answer Phone itemised paper billing 1.54 per month tethering from 1 per day * 61 tariff includes dedicated Customer Service Animal plans 1 February October Dolphin 24 month package cost * 20.50* time Mobile 100MB 250MB Internet push free Answer Phone Panther 24 month package cost time Mobile Internet browsing & 250MB 500MB 750MB 1GB tethering push & WiFi Swapable 1 2 free Answer Phone Canary plans 15 September October Canary 24 month package cost free Answer Phone The Works 24m plans 1 February May month package cost time Mobile Internet 250MB 500MB 1GB 3GB 5GB 8GB Swappable s 1 *For new and upgrading customers joining these plans from 30 June 2013, you will receive a 5 discount on your normal monthly plan charges. Your bill will show your normal plan charges plus the 5 discount. 6 7

5 SIM only packages 10 April April Canary 30 days SIM only package cost free Answer Phone Canary 12 month SIM only package cost free Answer Phone Racoon 30 days SIM only package cost UK landline calls free Answer Phone Racoon 12 month SIM only package cost UK landline calls free Answer Phone Dolphin 30 days SIM only package cost time Mobile Internet 100MB 100MB 250MB 250MB 250MB free Answer Phone Dolphin 12 month SIM Only package cost time Mobile Internet 100MB 100MB 250MB 250MB 250MB free Answer Phone Panther 30 days SIM only package cost time Mobile Internet browsing & tethering 250MB 500MB 500MB 750MB 1GB push & WiFi free Answer Phone Panther 12 month SIM Only package cost time Mobile Internet 100MB 100MB 250MB 250MB 250MB push & WiFi free Answer Phone 8 9 9

6 Camel 30 days SIM only package cost International iphone 30 days SIM Only package cost time Mobile Internet 250MB 500MB 750MB 1GB WiFi free Answer Phone itemised paper billing 1.54 per month tethering from 1 per day iphone 12 month SIM Only package cost time Mobile Internet 250MB 500MB 750MB 1GB WiFi free Answer Phone itemised paper billing 1.54 per month tethering from 1 per day Animal plans 4 October April Canary 18 month package cost free Answer Phone - Canary 12 month SIM Only package cost free Answer Phone - Racoon 18 month package cost Racoon 12 month SIM Only package cost UK landline calls free Answer Phone - UK landline calls free Answer Phone

7 Dolphin 18 month package cost time Mobile 100MB 250MB Internet - push free Answer Phone - Dolphin 12 month SIM Only package cost time Mobile Internet 100MB 100MB 250MB 250MB 250MB free Answer Phone - Panther 18 month package cost time Mobile Internet browsing 250MB 500MB 750MB 1GB 2GB & tethering push & unlimted WiFi Swapable 1 2 free Answer Phone - additional - decicated Customer Service, itemised billing Panther 12 month SIM Only package cost time Mobile Internet browsing 250MB 500MB 500MB 750MB 1GB & tethering 1 push & WiFi free Answer Phone - 1 Mobile internet: UK mobile browsing only. Data allowance shared across mobile devices. iphone plans From 18 October April iphone 18 month package cost Mobile Internet 500MB 750MB WiFi free Answer Phone itemised paper billing tethering iphone 18 month package 1.54 per month from 1 per day cost * Mobile Internet 1GB browsing & tethering WiFi free Answer Phone itemised paper billing 1.54 per month tethering from 1 per day 2GB * package includes dedicated Customer Service

8 6 month iphone SIM Only package cost Mobile Internet 750MB WiFi Voic itemised paper billing 1.54 per month tethering from 1 per day 12 month iphone SIM Only package cost Mobile Internet browsing & tethering 250MB 500MB 750MB 1GB WiFi Voic itemised paper billing tethering Connected plans From 26 October April Connected Tablet and Handset plan 1.54 per month from 1 per day cost device handset tablet handset tablet handset tablet handset tablet handset tablet Mobile Internet 1GB 2GB 5GB browsing & tethering 3 inclusive WiFi 1,2 1 WiFi: BT Openzone hotspots in the UK. 2 Subject to fair usage policy of 3GB per month per device. 3 2 per day out of bundle charge for data Standard call charges for customers joining 24 month plan from 1 February 2013 All voice calls outside allowance will be subject to minimum call charge of 1 minute and then charged per minute. Calls are calculated per second in bundle. zone cost per minute standard UK landline (01, 02, 03 numbers) (excluding Jersey, Guernsey and Isle of Man) 35p calls to other Orange customers 35p calls to other mobile operators including calls to T-Mobile customers 35p Answer Phone retrieval 1 35p Standard Messaging 15p per message Text Message delivery receipt 2p* Photo Messaging 40p per message Video Messaging 51.1p per message Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers 1 Answer Phone retrieval is chargeable, unless stated otherwise. *Not within talk plan message allowance. Camel Connected Orange plan * Up to 25 October Camel Connected 24 month package cost device phone tablet Mobile Internet browsing & tethering 2GB WiFi 1 2 * Selected devices only. 1 WiFi: BT Openzone hotspots in the UK. 2 Subject to fair usage policy of 3GB per month per device. ipad and iphone Connected plan 22 November th October month package cost device iphone ipad iphone ipad iphone ipad Mobile Internet browsing & tethering 2GB WiFi WiFi: BT Openzone hotspots in the UK. 2 Subject to fair usage policy of 3GB per month per device. 35p (min 0p) 51.1p (min 0p) 14 15

9 Connected ipad and iphone tethering bundles tethering bundles cost bundle taken at contract sign/resign bundle taken at other occesion old Orange plans From 15 May January 2013 (iphone and iphone 24M Plans) Animal plans: 6 September January iphone plans 24 month package cost Mobile Internet 100MB 250MB 500MB WiFi free Answer Phone itemised paper billing 1.54 per month tethering from 1 per day out of bundle cost per MB 500MB 1.5GB 3GB 10GB 2p/MB 3GB 10GB 5.1p/MB combined tethering bundles cost combined Mobile Internet and tethering allowance 500MB 500MB 1GB 3GB duration 1 month Monthly Rolling iphone plans 24 month package cost Mobile Internet browsing & tethering 1GB 1GB 2GB 3GB WiFi s Yes free Answer Phone Yes itemised paper billing 1.54 per month tethering from 1 per day iphone Connected 24 month package cost Mobile Internet browsing & tethering WiFi s Panther (a) 24 month package cost time Mobile Internet 500MB 750MB push & WiFi Swapable free Answer Phone optional Panther (b) 24 month package* free for the first 30 days for one of the service (New & upgrade customer only): sat nav with Orange Maps, 50 Photo messages, Sky News and Sports or Orange Game Zone charged 5 per month unless cancelled cost Anytime Mobile Internet 500MB 750MB 1GB 2GB & WiFi Swapable 1 free Answer Phone optional *Tariffs are available to selected handsets only. 2GB free Answer Phone Yes free for the first 30 days for one of the service (New & upgrade customer only): sat nav with Orange Maps, 50 Photo messages, Sky News and Sports or Orange Game Zone charged 5 per month unless cancelled Yes 16 17

10 Racoon 24 month package cost UK landline calls free Answer Phone Dolphin 24 month package cost time Mobile Internet 250MB push free Answer Phone Panther Connected 24 month package cost Mobile Internet 1.5GB 2GB 2GB 2GB browsing & tethering push & WiFi Swapable free Answer Phone *WiFi: BT Openzone hotspots in the UK. 1 Mobile internet: UK mobile browsing only. Data allowance shared across mobile devices. ^ Subject to 10GB per month fair usage policy. Standard call charges (exclude Panther a) You get loads of and in your package, but if you use these up, the following charges apply. All voice calls outside allowance will be subject to minimum call charge of 1 minute and then charged per minute. Calls are calculated per second in bundle. Panther 24 month package price per minute cost per minute cost time Mobile Internet browsing and tethering 2GB push & WiFi Swapable 2 free Answer Phone additional dedicated Customer Service, itemised billing standard UK landline (01, 02, 03 numbers) calls to other Orange customers calls to other mobile operators including calls to T-Mobile customers Answer Phone retrieval 1 Standard Messaging 35p 35p 35p 35p 12p per message Text Message delivery receipt 1p* Photo Messaging Video Messaging 30.6p per message 51.1p per message Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers 35p 51.1p 1 Answer Phone retrieval is chargeable, unless stated otherwise. *Not within talk plan message allowance

11 Standard call charges for Panther Extra plan (a) All voice calls outside allowance will be subject to minimum call charge of 1 minute, then charge per second. zone standard UK landline (01, 02, 03 numbers) calls to other Orange customers calls to other mobile operators including calls to T-Mobile customers cost per minute Answer Phone retrieval 1 25p Standard Messaging 12p per message Text Message delivery receipt 1p* Photo Messaging 30.6p per message Video Messaging 51.1p per message Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers 25p 25p 25p 30.6p 51.1p 1 Answer Phone retrieval is chargeable, unless stated otherwise. *Not within talk plan message allowance. Mobile Internet: A daily flat rate of 1 per day applies for out of bundle data usage. This is subject to a daily fair usage allowance of 25MB, and a monthly download limit of 500MB. 25MB provides enough data for normal levels of usage and browsing. However, for customers who are planning to download and stream data we would recommend that you take up one of our 500MB or 1GB data bundles. Please note, should you regularly exceed the 25MB daily fair usage allowance and as a result, you reach your 500MB limit before the end of the monthly period, protection controls may be applied to your service. This may result in a reduced speed of transmission. ` Tethering: A daily flat rate of 1 per day applies for out of bundle use. If you re on a plan that includes mobile internet and tethering, you ll pay 1 a day if you use tethering and 1 a day if you use mobile internet for out of bundle use. This is subject to a daily fair usage allowance of 25MB tethering. Please note, should you reach your 500MB limit before the end of the monthly period, protection controls may be applied to your service. This may result in a reduced speed of transmission and/or disconnection. iphone tethering bundles available on iphone plans only. old Orange plans From 17 October May 2012 iphone 24 month package cost mins Mobile Internet WiFi free Answer Phone itemised paper billing tethering From 14 February 2012 to 14 May 2012 iphone plan 24 month package 750MB 1.54 per month from 1 per day cost mins Mobile Internet browsing & tethering 1GB 2GB WiFi free Answer Phone itemised paper billing tethering 1.54 per month from 1 per day 20 21

12 4 October February 2012 iphone plan 24 month package cost price per minute standard UK landline (01, 02, 03 numbers) calls to other Orange customers calls to other mobile operators including calls to T-Mobile customers Answer Phone retrieval 1 Standard Messaging Mobile Internet browsing & tethering 1 1GB 2GB WiFi* free Answer Phone ^ itemised paper billing 1.54 per month tethering *WiFi: BT Openzone hotspots in the UK. 1 Mobile internet: UK mobile browsing only. Data allowance shared across mobile devices. ^Subject to 10GB per month fair usage policy. All voice calls outside allowance will be subject to minimum call charge of 1 minute and then charged per minute. Calls are calculated per second in bundle. cost per minute 35p 35p 35p 35p 12p per message Text Message delivery receipt 1p* from 1 per day administration and other charges payment related charges non-direct debit payment per mobile number 3.58 payment failure direct debit per failure 5.00 late payment a charge for paying your bill late in one month per bill 5.00 The cost of the telecommunications remain the same irrespective of the payment method. Late payment charges are not subject to VAT on consumer price plans calls to premium rate and other special numbers From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. Call charges if using an Orange phone (per min) ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity Minimum call charge calls to p 7.4p calls to , p 7.4p calls to 0845 and p 12.4p Photo Messaging Video Messaging 30.6p per message 51.1p per message Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers 1 Answer Phone retrieval is chargeable, unless stated otherwise. *Not within talk plan message allowance July November 2011 Connected ipad & iphone 24 month package cost 65 35p (min 0p) 51.1p (min 0p) device iphone ipad 600 time Mobile Internet¹ WiFi* 2GB ^ WiFi *WiFi: BT Openzone hotspots in the UK. ¹ Mobile internet: UK mobile browsing only. 5.1p/MB charge will be applied when the data allowance is used up. ^Subject to fair usage policy of 10GB per month per device

13 1 April October 2011 Canary 30 days SIM only package cost Mobile Internet - Racoon 30 days SIM only package cost Anytime Mobile Internet (500MB) Mobile Internet - Dolphin 30 days SIM only package landline calls cost time Mobile Internet 500MB time Mobile Internet (500MB) 1 April - 17 October 2011 (Except iphone 24M & Plans) iphone 24-month 20.86: 25 July - 17 October 2011 iphone 24-month 26.06: 3 May - 17 October 2011 Standard iphone plans 18 month package cost Mobile Internet 500MB 750MB WiFi * Magic Number Voic Standard iphone plans 24 month package cost Mobile Internet 100MB 250MB 500MB 750MB WiFi Magic Number Voic Canary 12 month SIM Only package cost Magic Number Camel 30 days SIM Only package cost additional 100 International iphone 18 month package cost Mobile Internet 750MB 1GB WiFi Magic Number Voic Inclusive multimedia service 50 photo messages & sat nav with Orange Maps itemised billing 1.54 per month Internet Everywhere Tethering from 5.10 per month 24 25

14 iphone 24 month package cost Mobile Internet 750MB 750MB 1GB 1GB 1GB WiFi * Magic Number Voic Inclusive multimedia service 50 photo messages & sat nav with Orange Maps 50 photo messages & sat nav with Orange Maps 20MB roaming data * 100 roaming * itemised paper billing 1.54 per month Internet Everywhere Tethering *within Ireland, the Channel Islands and Orange Roaming Zone Europe iphone SIM only 30 days Internet Everywhere Tethering 1. from 5.10 per month cost Mobile Internet WiFi Magic Number Voic itemised paper billing 1 April September 2011 Canary 24 month package 500MB 1.54 per month from 5.10 per month 3GB 1 April September 2011 Canary 18 month package cost Canary 24 month package cost Racoon 18 month package cost Racoon 24 month package landline cost Dolphin 18 month package landline cost time mobile internet 250MB 500MB push cost

15 Dolphin 24 month package cost time mobile internet 100MB 250MB 500MB push optional push Panther 18 month package cost time mobile internet 750MB 1GB push , WiFi and 50 photo messages additional free Answer Phone Panther 24 month package dedicated Customer Service, itemised billing and free Answer Phone cost time mobile internet 750MB 1GB push , WiFi and 50 photo messages additional free Answer Phone dedicated Customer Service, itemised billing and free Answer Phone Panther (a) 24 month package cost time Mobile Internet 500MB 750MB push & WiFi Swapable free Answer Phone optional Panther (b) 24 month package* free for the first 30 days for one of the service (New & upgrade customer only): sat nav with Orange Maps, 50 Photo messages, Sky News and Sports or Orange Game Zone charged 5 per month unless cancelled cost Anytime Mobile Internet 500MB 750MB 1GB 2GB & WiFi Swapable 1 free Answer Phone optional *Tariffs are available to selected handsets only. free for the first 30 days for one of the service (New & upgrade customer only): sat nav with Orange Maps, 50 Photo messages, Sky News and Sports or Orange Game Zone charged 5 per month unless cancelled Panther 24 month package cost time mobile internet 500MB 750MB 1GB push , WiFi push , WiFi, 250MB tethering data 28 29

16 Standard call charges You get loads of and in your package, but if you use these up, the following charges apply. From 4 January 2011, for standard talk plans, all voice calls outside allowance will be subject to minimum call charge of 1 minute, then charge per second. SIM only calls outside of your inclusive bundle will be rounded up to the next minute when they are charged. Calls are charged per second in bundle. zone cost per minute standard UK landline (01, 02, 03 numbers) 25p calls to other Orange customers 25p calls to other mobile operators including calls to T-Mobile customers 25p Answer Phone retrieval 1 25p Standard Messaging 12p per message Text Message delivery receipt 1p* Photo Messaging 30.6p per message Video Messaging 51.1p per message Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers 1 Answer Phone retrieval is chargeable, unless stated otherwise. *Not within talk plan message allowance. 30.6p (min 0p) 51.1p (min 0p) calls to premium rate and other special numbers calls to charity helplines Call charges if using an Orange phone (per min) Minimum call charge Free. Visit orange.co.uk/charity for full details calls to p 15.3p calls to , p 15.3p calls to 0845 and p 20.4p calls to p 20.4p calls to call forwarding * 20.4p 20.4p calls to 0844 followed by p 10.2p calls to 0844 followed by 428, 462 or p 76.6p calls to all other 0844 and 0843 numbers 12.3p 12.3p calls to 0871, 0872, p 35.7p calls to personal number beginning with p 76.6p satellite calls p 076 paging number service up to 51.1p up to 51.1p calls to p 10.2p * Further detail for call forwarding number ranges can be found at orange.co.uk/pmcf From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. Call charges if using an Orange phone (per min) Minimum call charge calls to p 7.4p calls to , p 7.4p calls to 0845 and p 12.4p ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity 30 31

17 calls to premium rate and other special numbers continued premium rate numbers (09) International premium rate numbers (calls to premium rate operating on international prefixes) call charges if using an Orange phone (per minute) For specific details on 09 call charges, please visit orange.co.uk/paymonthly guide and download the 09 Premium rate number guide The call will be charged between 1.25 and 2.25 per minute or as a fixed charge. 09 numbers charged per minute are rounded for the first minute and billed per second thereafter (if applicable) 1.54 For more information on premium rate and translation (08 numbers) please see our codes of practice at orange.co.uk/ codesofpractice. ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity 1 June July 2011 Orange 24M plans cost time mobile internet 100MB Calls outside of your inclusive bundle will be rounded up to the next minute when they are charged. 1 June July month plan cost free to call Orange customer service mobile internet Calls outside of your inclusive bundle will be rounded up to the next minute when they are charged. 1 July May month plan cost Calls outside of your inclusive bundle will be rounded up to the next minute when they are charged. From 4 January 2011, for standard talk plans, all voice calls outside allowance will be subject to minimum call charge of 1 minute, then charge per second. SIM only calls outside of your inclusive bundle will be rounded up to the next minute when they are charged. Calls are charged per second in bundle. Standard call charges zone cost per minute standard UK landline 25p (01, 02, 03 numbers) calls to other Orange customers 25p calls to other mobile operators including calls to T-Mobile customers 25p Answer Phone retrieval 1 25p Standard Messaging 12p per message Text Message delivery receipt 1p* Photo Messaging 30.6p per message Video Messaging 51.1p per message Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers 30.6p (min 0p) 51.1p (min 0p) 32 33

18 calls to premium rate and other special numbers calls to charity helplines * Further detail for call forwarding number ranges can be found at orange.co.uk/pmcf. Call charges if using an Orange phone (per min) Minimum call charge Free. Visit orange.co.uk/charity for full details calls to p 15.3p calls to , p 15.3p calls to 0845 and p 20.4p calls to p 20.4p calls to call forwarding * 20.4p 20.4p calls to 0844 followed by p 10.2p calls to 0844 followed by 428, 462 or p 76.6p calls to all other 0844 and 0843 numbers 12.3p 12.3p calls to 0871, 0872, p 35.7p calls to personal number beginning with p 76.6p satellite calls p 076 paging number service up to 51.1p up to 51.1p calls to p 10.2p calls to premium rate and other special numbers continued premium rate numbers (09) International premium rate numbers ( calls to premium rate operating on international prefixes) call charges if using an Orange phone (per minute) For specific details on 09 call charges, please visit orange.co.uk/paymonthly guide and download the 09 Premium rate number guide The call will be charged between 1.25 and 2.25 per minute or as a fixed charge. 09 numbers charged per minute are rounded for the first minute and billed per second thereafter (if applicable) 1.54 For more information on premium rate and translation (08 numbers) please see our codes of practice at orange.co.uk/ codesofpractice. ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. Call charges if using an Orange phone (per min) calls to p calls to , p calls to 0845 and p ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity 1 Answer Phone retrieval is chargeable, unless stated otherwise. *Not within talk plan message allowance

19 1 November March 2011 Panther 18 month package cost time mobile internet 750MB 1GB push , sat nav with Orange Maps & 50 photo messages April March 2011* *Canary days SIM only, Racoon 24 Month 16.50, Dolphin 24 month 16.50, & 38.48, Dolphin 18 month & are available from 1 November Canary 18 month package cost Panther 24 month package cost time mobile internet 750MB 1GB push , sat nav with Orange Maps & 50 photo messages Free answer phone for 900 or above packages. Dedicated Customer service and itemised billing are available for 3000 package. 12 month SIM only package cost Magic number Canary 24 month package cost Canary 30 days SIM only package cost time mobile internet 500MB Racoon 18 month package cost landline Racoon 24 month package cost 16.50* landline *Avaialble from 1 November

20 Racoon 30 days SIM only package cost time mobile internet 500MB landline Dolphin 18 month package cost time mobile internet 250MB 500MB push Dolphin 24 month package cost time mobile internet 250MB 500MB push Dolphin 30 days SIM only package cost time mobile internet 500MB 1 March March 2011 iphone 18 month package cost time mobile internet 500MB 750MB iphone 24 month package WiFi^ and voic cost time mobile internet 500MB 750MB WiFi^ and voic 1 Mobile internet: UK mobile browsing only. 61.3p daily data cap is applicable for out of bundle data usage. 2 Unlimited offer is subjected to fair usage. ^WiFi: BT Openzone hotspots in the UK. Subject to 10GB per month fair usage policy. iphone Extra 18 month package cost time mobile internet 750MB 1GB Sat nav with Orange Maps and 50 photo messages. WiFi^ and voic 36 month package cost month SIM only package cost time mobile internet 500MB 38 39

21 iphone Extra 24 month package cost time mobile internet 750MB 1GB Internet Everywhere Tethering Sat nav with Orange Maps and 50 photo messages. Sat nav with Orange Maps, 50 photo messages, 20MB roaming data³ and 100 roaming ³ 3GB WiFi^ and voic package is entitled to Free itemised billing service. 1 Mobile internet: UK mobile browsing only. 61.3p daily data cap is applicable for out of bundle data usage. 2 Unlimited offer is subjected to fair usage. 3 Can be used in Ireland, Channel Islands and Europe 1 Zone. ^WiFi: BT Openzone hotspots in the UK. Subject to 10GB per month fair usage policy. iphone 30 Days SIM only package 4 January March 2011 Animal plans, Nokia comes with music & iphone price per minute cost per minute standard UK landline (01, 02, 03 numbers) 20.4p calls to other Orange customers 20.4p calls to other mobile operators including calls to T-Mobile customers 20.4p Answer Phone retrieval p Standard Messaging 12.3p per message Text Message delivery receipt 1p Photo Messaging 30.6p per message Video Messaging 51.1p per message Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers 30.6p (min 0p) 51.1p (min 0p) cost time mobile internet 500MB WiFi^ and voic 1 Mobile internet: UK mobile browsing only. 61.3p daily data cap is applicable for out of bundle data usage. 2 Unlimited offer is subjected to fair usage. ^WiFi: BT Openzone hotspots in the UK. Subject to 10GB per month fair usage policy. Standard Call charge for 1 month, 18 Month SIM only, 36 month and iphone SIM only plans. price per minute cost per minute standard UK landline (01, 02, 03 numbers) 25.5p calls to other Orange customers 25.5p calls to other mobile operators including calls to T-Mobile customers 25.5p Answer Phone retrieval p Standard Messaging p per message Text Message delivery receipt 1p Photo Messaging 30.6p per message Video Messaging 51.1p per message Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers 30.6p (min 0p) 51.1p (min 0p) 40 41

22 Animal plans, Nokia comes with music & iphone calls to premium rate and special numbers calls to charity helplines cost per minute Minimum call charge Free. Visit orange.co.uk/charity for full details calls to p 15.3p calls to , p 15.3p calls to 0845 and p 20.4p calls to p 20.4p calls to call forwarding * 20.4p 20.4p calls to 0844 followed by p 10.2p calls to 0844 followed by 428, 462 or p 76.6p calls to all other 0844 and 0843 numbers 12.3p 12.3p calls to 0871, 0872, p 35.7p calls to personal number beginning with p 76.6p satellite calls p 076 paging number service up to 51.1p up to 51.1p calls to p 10.2p 1 Answer Phone retrieval is chargeable, unless stated otherwise. *Not within talk plan message allowance. All calls will be subject to a minimum call charge of 1 minute of call type, unless stated otherwise. Customers are on iphone, SIM Only and 36 month plans are subject to minimum call charge of 5.1p, when charge is applied. From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. Call charges if using an Orange phone (per min) Minimum call charge calls to p 7.4p calls to , p 7.4p calls to 0845 and p 12.4p Standard Call charge for 1 month, 18 Month SIM only, 36 month and iphone SIM only plans calls to premium rate and special numbers cost per minute Minimum call charge calls to charity helplines Free. Visit orange.co.uk/charity for full details calls to p 5.1p calls to , p 5.1p calls to 0845 and p 5.1p calls to p 1p calls to call forwarding * 20.4p 5.1p calls to 0844 followed by p 1p calls to 0844 followed by 428, 462 or p 76.6p calls to all other 0844 and 0843 numbers 12.3p 1p calls to 0871, 0872, p 1p calls to personal number beginning with p 76.6p satellite calls p 076 paging number service up to 51.1p up to 51.1p calls to p 10.2p 1 Answer Phone retrieval is chargeable, unless stated otherwise. *Not within talk plan message allowance. All calls will be subject to a minimum call charge of 1 minute of call type, unless stated otherwise. Customers are on iphone, SIM Only and 36 month plans are subject to minimum call charge of 5.1p, when charge is applied. From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. Call charges if using an Orange phone (per min) Minimum call charge calls to p 7.4p calls to , p 7.4p calls to 0845 and p 12.4p ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity 42 43

23 1 April 30 October 2010 Racoon 24 month package cost UK landline calls 1 September February 2011 iphone plans 18 month package cost Mobile Internet 1 500MB 750MB Dolphin 18/24 month packages 18 month 24 month cost WiFi* Magic Number voic 3GB Compatible handsets only. Anytime Mobile internet 500MB and push ² 24 month package cost Mobile Internet 1 500MB 750MB Panther 18 month package cost time mobile internet optional push , sat nav with Orange Maps and 50 photo messages. Sky news & Sports or Orange Games Zone. additional Free answer phone inclusive Sat nav Handset specific Dedicated Customer Service itemised billing and free answer phone. WiFi* 3GB Magic Number voic * WiFi: Unlimited use of BT Openzone hotspots in the UK. ¹ Mobile Internet: UK mobile browsing only. 61.3p daily data cap is applicable for out of bundle data usage. 2 Unlimited offer is subject to fair usage. iphone 18 month package cost Mobile Internet 1 500MB 1GB WiFi* Magic Number voic service 3GB 50 photo messages & sat nav with Orange Maps intemised paper billing 1.54 per month Internet Everywhere Tethering From 5.10 per month 44 45

24 24 month package cost Mobile Internet 1 750MB 1GB WiFi* Magic Number voic service 3GB 50 photo messages & sat nav with Orange Maps 50 photo messages & sat nav with Orange Maps, 20MB roaming data², 100 roaming ² intemised paper billing 1.54 per month Internet Everywhere Tethering From 5.10 per month 2 September 5 October 2010 iphone 30 days SIM only plan cost Mobile Internet 1 WiFi* Magic Number Voic intemised paper billing Internet Everywhere Tethering 3GB 1.54 per month from 5.10 per month * Mobile Internet: Unlimited time mobile internet browsing in the UK per month subject to Fair Use Policy. WiFi: Unlimited use of BT Openzone hotspots in the UK subject to Fair Use Policy. 1 Fair usage of 750MB applies * WiFi: Unlimited use of BT Openzone hotspots in the UK subject to Fair Use Policy. ¹ Mobile Internet: UK mobile browsing only. 61.3p daily data cap is applicable for out of bundle data usage. 2 Can be used in Ireland, Channel Islands and Europe 1 Zone to Make or received calls 3 Unlimited offer is subject to fair usage. 6 October February 2011 iphone 30 days SIM only plan cost Mobile Internet 1 WiFi* Magic Number voic intemised paper billing Internet Everywhere Tethering 500MB 3GB 1.54 per month From 5.10 per month * WiFi: Unlimited use of BT Openzone hotspots in the UK subject to Fair Use Policy. ¹ Mobile Internet: UK mobile browsing only. 61.3p daily data cap is applicable for out of bundle data usage. 2 Unlimited offer is subject to fair usage

25 3 August August 2010 iphone plans 18 month package cost Mobile Internet 500MB 750MB WiFi * 4 iphone Extra tariffs 18 month package cost Mobile Internet 750MB 1GB WiFi * 1 Magic Number Magic Number Voic Voic itemised paper billing 1.54 per month Inclusive multimedia service 50 photo messages & sat nav with Orange Maps itemised paper billing 1.54 per month 24 month package cost Internet Everywhere Tethering * WiFi: Unlimited use of BT Openzone hotspots in the UK subject to Fair Use Policy. ¹ Mobile Internet: 60p data daily cap is applicable for out of bundle data usage. 4 Unlimited offer is subject to fair usage. from 5.10 per month Mobile Internet 500MB 750MB WiFi * 4 Voic 24 month package cost itemised paper billing Internet Everywhere Tethering 1.54 per month from 5.10 per month Mobile Internet 750MB 1GB WiFi * 4 Magic Number Voic Inclusive multimedia service 50 photo messages & sat nav with Orange Maps 50 photo messages & sat nav with Orange Maps 20MB roaming data² 100 roaming ³ itemised paper billing 1.54 per month Internet Everywhere Tethering from 5.10 per month 3GB * WiFi: Unlimited use of BT Openzone hotspots in the UK subject to Fair Use Policy. ¹ Mobile Internet: 60p data daily cap is applicable for out of bundle data usage. 2 Can be used in Ireland, Channel Islands and Europe 1 Zone to Make or received calls 3 Can be used in Ireland, Channel Islands and Europe 1 Zone. 4 Unlimited offer is subject to fair usage

26 31 March August 2010 iphone plans 18 month package cost European roaming 2 European roaming mobile internet browsing 3 Mobile Internet & WiFi * 1 Magic Number * Mobile Internet: Unlimited time mobile internet browsing in the UK per month subject to Fair Use Policy. WiFi: Unlimited use of BT Openzone hotspots in the UK subject to Fair Use Policy. 1 Fair usage of 750MB applies 2 Can be used in Ireland, Channel Islands and Europe 1 Zone to Make or received calls Voic itemised paper billing 1.54 per month Internet Everywhere Tethering from 5.10 per month Super fast home broadband Included November August 2010 iphone plans 18 month package cost Mobile Internet & WiFi * 1 Magic Number itemised paper billing 1.54 per month Internet Everywhere Tethering from 5.10 per month 1 November March 2010 iphone plans 24 month package cost Mobile Internet & WiFi * 1 3 Can be used in Ireland, Channel Islands and Europe 1 Zone. 4 Unlimited offer is subject to fair usage. Magic Number 5 Superfast Home Broadband product is Home Max, 17.36/month within Orange areas itemised paper billing 1.54 per month 24 month package cost European roaming European roaming 20MB mobile internet browsing 3 Internet Everywhere Tethering from 5.10 per month Mobile Internet & WiFi * 1 Magic Number Voic itemised paper billing 1.54 per month Internet Everywhere Tethering from 5.10 per month 3GB Included Super fast home broadband

27 1 November March 2010 iphone plans 18 month package cost European roaming European roaming mobile 20MB internet browsing 3 Mobile Internet & WiFi * 1 Magic Number itemised paper billing 1.54 per month Internet Everywhere Tethering from 5.10 per month 3GB 19 January March 2010 iphone plans 18 & 24 month packages 18 month 24 month cost Mobile Internet & WiFi * 1 Magic Number itemised paper billing Internet Everywhere Tethering Super fast home broadband 4 from 5.10 per month from 5.10 per month 24 month package cost European roaming European roaming mobile internet browsing 3 20MB Mobile Internet & WiFi * 1 Magic Number itemised paper billing Internet Everywhere Tethering 3GB call charges for iphone plans All voice calls are subjected to 5.1p minimum call charge, unless otherwise stated. standard UK landline (01, 02, 03 numbers) zone cost per minute 20.4p calls to other Orange customers 20.4p calls to customers of other UK mobile operators including calls to T-Mobile customers Answer Phone retrieval p Standard Messaging 12.3p Text Message delivery receipt 1p* Photo Messaging 30.6p Video Messaging 51.1p Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers free 30.6p 51.1p 52 53

28 calls to charity helplines call charges if using an Orange phone (per minute) Free. Visit orange.co.uk/charity for full details calls to p calls to , p calls to 0845 and p calls to p calls to call forwarding beginning with 07 or p calls to 0844 followed by p calls to 0844 followed by 428, 462 or p calls to all other 0844 numbers, 0843 numbers 12.3p calls to 0871, 0872, p calls to personal number beginning with p satellite calls paging number service up to 51.1p per minute calls to p premium rate numbers (09) For specific details on 09 call charges, please visit orange.co.uk/paymonthlyguide and download the 09 Premium rate number guide. The call will be charged between 1.25 and 2.25 per minute or as a fixed charge. 09 numbers charged per minute are rounded for the first minute and billed per second thereafter (if applicable) International premium rate numbers (calls to premium rate operating on international prefixes) From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. Call charges if using an Orange phone (per min) calls to p calls to , p calls to 0845 and p Dolphin 18 month package cost Mobile Internet free for the first 2 months evening & weekend browsing (new customers), charged at 5.10 per month thereafter inclusive sat nav handset specific additional Dolphin 24 month package Anytime Mobile internet (500MB) free Answer Phone and dedicated Customer Services cost Mobile Internet free for the first 2 months evening & weekend browsing (new customers), charged at 5.10 per month thereafter Anytime Mobile internet (500MB) inclusive sat nav handset specific additional free Answer Phone and dedicated Customer Services ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity 54 55

29 Dolphin SIM only package cost Mobile Internet Anytime Mobile Internet (500MB) calls to premium rate and other special numbers calls to charity helplines call charges if using an Orange phone (per minute) Free. Visit orange.co.uk/charity for full details calls to p calls to , p calls to 0845 and p calls to p calls to call forwarding beginning with 20.4p 07 or 08 calls to 0844 followed by p calls to 0844 followed by 76.6p (min call charge 76.6p) 428, 462 or 566 calls to all other 0844 numbers, 0843 numbers 12.3p (no min call charge) calls to 0871, 0872, p calls to personal number beginning 76.6p with satellite calls 5.87 per minute at all times 076 paging number service up to 51.1p per minute For specific details on 09 call charges, please visit orange.co.uk/paymonthlyguide and download the 09 Premium rate number guide. The call will be charged Premium rate numbers (09) between 1.25 and 2.25 per minute or as a fixed charge. 09 numbers charged per minute are rounded for the first minute and billed per second thereafter (if applicable) International premium rate numbers (calls to premium rate operating on international 1.54 prefixed)³ From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. Call charges if using an Orange phone (per min) calls to p calls to , p calls to 0845 and p Nokia Comes With Music plans 6 June June 2010 All voice calls are subjected to 5.1p minimum call charge when become chargeable. 24 month package cost Unlimited music download from the Nokia Music store with Nokia 5800 to phone & PC for the entire contract life. Mobile Internet 500MB additional 1 Unlimited offers are subject to fair usage 1 July March 2010 plans Dolphin 12 month package free Answer Phone cost Mobile Internet free for the first 2 months evening & weekend browsing (new customers), charged at 5.10 per month thereafter Racoon 12 month package cost landline Mobile Internet free for the first 2 months evening & weekend browsing (new customers), charged at 5.10 per month thereafter ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity 56 57

30 Racoon 18 month package cost Mobile Internet UK landline calls free for the first 2 months evening & weekend browsing (new customers), charged at 5.10 per month thereafter Anytime Mobile internet (500MB) Racoon SIM only package cost Mobile Internet landline calls Anytime Mobile internet (500MB) inclusive sat nav handset specific additional Racoon 24 month package free Answer Phone and Dedicated Customer Services cost UK landline calls Panther 18 month package cost sent direct to phone* Mobile Internet 1 Inclusive sat nav handset specific additional ¹ offers are subject to fair usage dedicated Customer Service, itemised billing and Answer Phone Mobile Internet free for the first 2 months evening & weekend browsing (new customers), charged at 5.10 per month thereafter Anytime Mobile internet (500MB) Panther 24 month package inclusive sat nav handset specific additional free Answer Phone and Dedicated Customer Services cost sent direct to phone* Mobile Internet 1 inclusive sat nav handset specific additional dedicated Customer Service, itemised billing and Answer Phone *compatible handsets only 58 59

31 Standard call charges for animal plans, Nokia Comes With Music plans & iphone plans All voice calls are subjected to 5.1p minimum call charge when become chargeable. zone cost per minute standard UK landline (01, 02, 03 numbers) 20.4p calls to other Orange customers 20.4p calls to customers of other UK mobile operators including calls to T-Mobile customers 20.4p Answer Phone retrieval p Standard Messaging 12.3p Text Message delivery receipt 1p* Photo Messaging 30.6p Video Messaging 51.1p Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers 30.6p 51.1p Standard Call charge for 1 month, 18 Month SIM only, 36 month and iphone SIM only plans. zone cost per minute standard UK landline 25.5p calls to other Orange customers 25.5p calls to customers of other UK mobile operators including calls to T-Mobile customers 25.5p Answer Phone retrieval 25.5p Standard Messaging 15.3p Text Message delivery receipt 1p* Photo Messaging 30.6p Video Messaging 51.1p Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers Not paying by Direct Debit costs 3.58 per month. 1 Answer Phone retrieval is chargeable, unless stated otherwise. 30.6p 51.1p calls to premium rate and other special numbers calls to charity helplines call charges if using an Orange phone (per minute) Free. Visit orange.co.uk/charity for full details calls to p calls to , p calls to 0845 and p calls to p calls to call forwarding beginning with 07 or p calls to 0844 followed by p calls to 0844 followed by 428, 462 or 566 calls to all other 0844 numbers, 0843 numbers 76.6p (min call charge 76.6p) 12.3p (no min call charge) calls to 0871, 0872, p calls to personal number beginning with p satellite calls 5.87 per minute at all times 076 paging number service up to 51.1p per minute For specific details on 09 call charges, please visit orange.co.uk/paymonthlyguide and download the 09 Premium rate number guide. The cal will be charged between 1.25 and Premium rate numbers (09) 2.25 per minute or as a fixed charge. 09 numbers charged per minute are rounded for the first minute and billed per second thereafter (if applicable) International premium rate numbers (calls to premium rate 1.54 operating on international prefixed)³ *Not within talk plan message allowance. Calls are charged per second for in bundle. SIM Only Calls outside of your inclusive bundle will be rounded up to the next whole minute when they are charged. 36 month plan: Calls outside your inclusive bundle are subject to a 25.5p minimum call charge 60 61

32 premium rate numbers (09) call charges if using an Orange phone (per minute) For specific details on 09 call charges, please visit orange.co.uk/paymonthlyguide and download the 09 Premium rate number guide The call will be charged between 1.25 and 2.25 per minute or as a fixed charge. 09 numbers charged per minute are rounded for the first minute and billed per second thereafter 2 April December 2009 plans Dolphin 18/24 month packages cost 18 month 24 month : off peak browsing : off peak web browsing Unlimited Unlimited Unlimited 400 Unlimited International premium rate numbers (calls to premium rate operating on international prefixes) per minute For more information on premium rate and translation (08 numbers) please see our codes of practice at orange.co.uk/ codesofpractice 1 Phone calls to numbers beginning with 070 will be charged at 76.6p/minute and also subject to a minimum call charge of 76.6p per call. For more information just go to orange.co.uk/guidetopaymonthly. ² A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 18 January For details of free to call helpline service numbers, go to: orange.co.uk/charity 3 A list of International premium rate numbers will be available at orange.co.uk/guidetopaymonthly All calls will be subject to a minimum call charge of 1 minute of call type, unless stated otherwise. From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. Call charges if using an Orange phone (per min) calls to p Unlimited 600 Unlimited Unlimited 750 Unlimited Unlimited Unlimited 1200 Unlimited Unlimited Any time mobile internet (500MB) Any time mobile internet (500MB) Unlimited Unlimited Any time mobile internet (500MB) Any time mobile internet (500MB) calls to , p calls to 0845 and p 1 A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 18 January For details of free to call helpline service numbers, go to: orange.co.uk/charity 62 63

33 Racoon 18/24 month packages 18 month 24 month Panther 18/24 month packages 18 month 24 month cost : off peak browsing : off peak web browsing cost : off peak browsing : off peak web browsing Unlimited Landlne Unlimited Landlne Unlimited Unlimited Unlimited Landline and 500 MB time mobile internet time mobile internet (500MB) Unlimited Landline and 500 MB time mobile internet Unlimited Landline and 500 MB time mobile internet Unlimited sent direct Unlimited sent direct to phone *, mobile to phone *, mobile internet internet Unlimited sent direct to phone *, mobile internet and free ansswer phone Unlimited offers are subject to fair usage. * compatible handsets only. 1 July November 2009 Nokia Comes With Music Unlimited sent direct to phone *, mobile internet and free ansswer phone Unlimited sent direct to phone *, mobile internet and free ansswer phone cost mobile internet additional music download from the Nokia Music Store to phone and PC for the entire contract life free Answer Phone and dedicated Customer Services Unlimited offers are subject to fair usage

34 February November 2009 message bundle bundle cost per month June June 2009 plan 36 month package cost 12 month 18 month 24 month : landline : landline : landline cost mobile internet Calls are charged per second, however, calls outside of your inclusive bundle are subject to a minimum call charge of 25p. Try Off peak data will not in the tariffs. 30 June April 2009 plans Dolphin 12/18/24 month packages cost 12 month 18 month 24 month : off peak browsing : off peak web browsing Racoon SIM only package, time cost s time calls to landlines time calls to landlines Canary 12/18/24 month packages 12 month 18 month 24 month Unlimited Unlimited Unlimited 400 Unlimited Unlimited 600 Unlimited Unlimited 750 Unlimited Unlimited Unlimited Unlimited Dolphin SIM only package cost : Orange to Orange : Orange to Orange : Orange to Orange cost, time s Canary SIM only package cost, time s off-peak web browsing time Orange to Orange calls 66 67

35 Panther 12/18/24 month packages cost 12 month 18 month 24 month All Panther packages and 18 month Racoon include free calls to Answer Phone. ¹ choice of or landline or Orange plus 2 months of off-peak web browsing ² choice of, landlines, Orange to Orange or 250MB time web browsing plus 2 months of off-peak web browsing Panther SIM only package cost, time Standard call charges Answer Phone s free 500MB web browsing free choice of, landlines, Orange to Orange or 250MB time web browsing* * If 250 MB time web browsing is chosen as the, then the 2 months of off peak browsing does not apply. calls to premium rate and other special numbers calls to charity helplines call charges if using an Orange phone (per minute) Free. Visit orange.co.uk/charity for full details calls to p calls to 0800, p calls to 0845 and p calls to p calls to call forwarding beginning with 07 all other call forwarding 20.4p Charged at relevant standard call charge rate calls to 0844 followed by p calls to 0844 followed by 428, 462 or p calls to all other 0811 numbers 12.3p calls to 0871, 0872, p calls to personal number beginning with p satellite calls 5.87 per minute at all times cost per minute standard UK landline (01, 02, 03 numbers) 12.3p calls to other Orange customers 12.3p calls to customers of other UK mobile operators including 35.8p calls to T-Mobile customers Answer Phone retrieval 12.3p Standard Messaging 12.3p Text Message delivery receipt 1p* Photo Messaging 30.6p Video Messaging 51.1p Video Calling Orange to Orange calls to other UK s Calls are billed per second. Not paying by Direct Debit costs 3.58 per month. * Not within talk plan message allowance. 30.6p 51.1p Premium rate numbers (09) (There are 3 levels of access across 4 price banks)* 1 subject to a minimum charge of 56.2p. For specific details on 09 call charges, please visit orange.co.uk/paymonthlyguide and download the 09 Premium rate number guide. The call will be charged between 1.25 and 2.25 per minute or as a fixed charge. 09 numbers charged per minute are rounded for the first minute and billed per second thereafter (if applicable). For more information on 09 number call charges, please visit orange.co.uk/paymonthlyguide and download the 09 Premium Rate number guide. For more information on premium rate and translations (08 numbers) please see our codes of practice at orange.co.uk/codesofpractice 68 69

36 From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. Call charges if using an Orange phone (per min) calls to p calls to , p calls to 0845 and p ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity 1 March June 2008 plans Dolphin 12/18/24 month package cost 12 month 18 month 24 month December April 2009 plans off peak browsing Panther 18 month package, time off peak browsing cost Answer Phone s multimedia* Magic Numbers Racoon 12/18/24 month package free Choose either, landlines, Orange to Orange and 500MB time web browsing 2 months of off-peak web browsing 1 cost 12 month 18 month 24 month landline each month landline each month landline each month Canary 12/18/24 month package 12 month 18 month 24 month cost orange to orange each month orange to orange each month orange to orange each month

37 Panther 12/18/24 month package cost 12 month 18 month 24 month s each month s each month 5 s each month choice of, landline or Orange to Orange 5 choice of, landline, Orange to Orange or 250MB time web browsing standard call charges zone cost per minute standard UK landline (01, 02, 03 numbers) 12.3p calls to other Orange customers 12.3p calls to customers of other UK mobile operators including calls to T-Mobile customers 35.8p Answer Phone retrieval 12.3p Standard Messaging 12.3p Text Message delivery receipt 1p* Photo Messaging 30.6p Video Messaging 51.1p Video Calling Orange to Orange calls to other UK s 30.6p 51.1p calls to charity helplines call charges if using an Orange phone (per minute) Free. Visit orange.co.uk/charity for full details calls to 0808 up to 15.3p calls to 0800, p calls to 0845 and p calls to p calls to call forwarding beginning with 07 all other call forwarding 20.4p Charged at relevant standard call charge rate calls to 0844 followed by p calls to 0844 followed by 428, 462 or p calls to all other 0811 numbers 12.3p calls to 0871, 0872, p calls to personal number beginning with p satellite calls Premium rate numbers (09) (There are 3 levels of access across 4 price banks)* 5.87 per minute at all times Details on 09 call charges, please visit orange.co.uk/paymonthlyguide and download the 09 Premium rate number guide. The call will be charged between 1.25 and 2.25 per minute or as a fixed charge. 09 numbers charged per minute are rounded for the first minute and billed per second thereafter (if applicable). Calls are billed per second. Not paying by Direct Debit costs 3.58 per month unless you pay via an Orange shop. 2 Multiple photo messages or messages over 100kb are 51.1p * Not within talk plan message allowance. 1 subject to a minimum charge of 56.2p. all calls are subject to a minimum call charge of 5p unless stated otherwise. For more information on premium rate and translations (08 numbers) please see our codes of practice at orange.co.uk/codesofpractice 72 73

38 From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. Call charges if using an Orange phone (per min) calls to p calls to , p calls to 0845 and p ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity 1 March February 2008 plans Dolphin 12/18/24 month package cost 1 12 month 18 month 24 month each month each month each month unltd unltd March August 2008 plans Racoon 12/18/24 month package Dolphin SIM only 12 month 18 month 24 month cost off peak cost 1 landline each month landline each month landline each month Racoon SIM only cost unltd unltd off-peak calls to landlines Panther SIM only Canary 12/18/24 month package 12 month 18 month 24 month cost 1 choice of, landline, orange to orange or 250MB time web browsing cost 1 Orange to Orange each month Orange to Orange each month Orange to Orange each month All Panther packages and 18 month Racoon include free calls to Answer Phone. 1 Subject to payment by Direct Debit and non-itemised billing, except for Panther plans where itemised billing is inclusive unltd unltd 2 2 All offers are subject to fair usage and additional terms. See orange.co.uk for details. 3 Unlimited landline are to standard UK landlines beginning with 01, 02 or 03 only. * Calls to 08 numbers, 09 numbers and call forwarding are not in the inclusive bundle and may be charged up to a maximum of 56.2p/min, 2.25/min and 20.4p/min or standard call charge rates respectively. Panther 12/18 month package 12 month 18 month cost 1 choice of, landline or Orange to Orange choice of, landline or Orange to Orange

39 1 March February 2008 SIM only plans Dolphin SIM only package, time cost 1 s ² Off-peak ² Off-peak August February 2007 plans Dolphin 12/18 month package cost 1 12 month 18 month Racoon SIM only package, time cost 1 s ² ³ off peak landline calls ² ³ off peak landline calls ² ³ landline calls Panther SIM only package Racoon 12/18 month package cost 1 12 month 18 month landline each month landline each month cost 1, time s Canary 12/18 month package 12 month 18 month choice of one of the ² Orange to Orange calls, ², ² ³ landlines calls. ¹ Subject to payment by Direct Debit and non-itemised billing, except for Panther plans where itemised billing is inclusive. ² All offers are subject to fair usage and additional terms. See orange.co.uk for details. cost 1 Orange to Orange each month Orange to Orange each month ³ Unlimited landline are to standard UK landlines beginning with 01,02,03 only

40 Panther 12/18 month package cost 1 12 month 18 month Canary 12/18 month package cost 1 12 month 18 month Orange to Orange each month Orange to Orange each month For Dolphin the standard call charges are 15.3p to standard UK landlines, 15.3p to other Orange mobiles, 15.3p to answer phone and 40.9p calls to other mobile. All Panther packages and 18 month Racoon include free calls to Answer Phone. 18 month Racoon packages include free calls to Answer Phone 1 Subject to payment by Direct Debit and non-itemised billing. 2 All offers are subject to fair usage and additional terms. See orange.co.uk for details. 3 Unlimited landline are to standard UK landlines beginning with 01, 02 or 03 only. * Calls to 08 numbers, 09 numbers and call forwarding are not in the inclusive bundle and may be charged up to a maximum of 56.2p/min, 2.25/min and 20.4p/min or standard call charge rates respectively. 1 April July 2006 plans Dolphin 12/18/24 month package 12 month 18 month Panther 12/18 month package cost 1 12 month 18 month 18 month Racoon packages include free calls to Answer Phone * Calls to 08 numbers, 09 numbers and call forwarding are not in the inclusive bundle and may be charged up to a maximum of 56.2p/min, 2.25/min and 20.4p/min or standard call charge rates respectively. See page 33 for details cost 1 For further information on call charges please refer to standard call charges table on page 33 for details Panther 12/18 month package 12 month 18 month cost 1 Racoon 12/18 month package 12 month 18 month cost 1 landline each month landline each month For Dolphin the standard call charges are 15.3p to standard UK landlines, 15.3p to other Orange mobiles, 15.3p to answer phone and 40.9p calls to other mobile. All Panther packages and 18 month Racoon include free calls to Answer Phone Subject to payment by Direct Debit and non-itemised billing, except for Panther plans where itemised billing is inclusive. * Calls to 08 numbers, 09 numbers and call forwarding are not in the inclusive bundle and may be charged up to a maximum of 56.2p/min, 2.25/min and 20.4p/min or standard call charge rates respectively

41 standard call charges calls to premium rate and other special numbers cost (per minute) standard UK landline (01, 02, 03 numbers) 12.3p calls to other Orange customers 12.3p calls to customers of other UK mobile operators including calls to T-Mobile customers 35.8p Answer Phone retrieval 12.3p Text Messaging 12.3p Text Message delivery receipt 1p* Photo Messaging p Video Messaging 51.1p Video Calling Orange to Orange calls to other UK s 30.6p 51.1p All charges per minute and include VAT. Calls are billed per second. Not paying by Direct Debit costs 3.58 per month. 1 From 24 August 2009 phone calls to numbers beginning with 070 will be charged at 76.6p/minute and also subject to a minimum call charge of 76.6p per call. For more information just go to orange.co.uk/guidetopaymonthly 2 Multiple photo messages or messages over 100KB are 51.1p. * Not within talk plan message allowance. for all Animal Plans Launched in 2006 and 2007 calls to charity helplines call to 0808 cost (per minute) Free. Visit orange.co.uk/charity for full details calls to 0800, p calls to p calls to p calls to p calls to 0844 numbers followed by 428, 462 or 566 free 56.2p calls to 0844 numbers followed by p calls to call forwarding beginning with p all other call forwarding Charged at relevant standard call charge rate calls to 0871, 0872, p calls to personal number beginning with p satellite calls 5.87 per minute at all times. This is applicable to Orange Service Plan customers premium rate numbers (09) For specific details on 09 call charges, please visit orange.co.uk/paymonthlyguide and download the 09 Premium rate number guide The cal will be charged between 1.25 and 2.25 per minute or as a fixed charge. 09 numbers charged per minute are rounded for the first minute and billed per second thereafter (if applicable) Customers on the legacy Dolphin plans pay 15.3p per minute for 0845, 0870 and 0844 calls instead of 12.3p. From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. Call charges if using an Orange phone (per min) calls to 0808 no change to above table calls to , p calls to 0845 and 0870 no change to above table ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity 80 81

42 Your Plan You can use your to call all Orange phones, Orange Answer Phone, UK and fixed lines. All prices below include VAT. Talk time cost per month and call types calls to time *Orange Premier plans cost per month * * cost per month calls to Orange customers 12.3p From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. calls to 0808 calls to , 0500 calls to 0845 and 0870 Orange to Orange Anytime Call charges if using an Orange phone (per min) ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity if you opt to only include calls to other Orange phones, Orange Answer Phone and landlines (not other mobile s), you will get 50% more inclusive every month for example, for you ll get 300 each month calls to UK landlines 12.3p calls to Answer Phone 12.3p calls to customers of other UK mobile operators including calls to T-Mobile customers 35.8p calls to p calls to p calls to p calls to 0844 numbers followed by (428/462/566/093/444) up to 30.6p calls to call forwarding beginning with p per month (excluding calls to other s) All prices listed include VAT cost per month Family from Orange per month (excluding calls to other s) cost per month all other call forwarding Charged at relevant standard call charge rate calls to 0871, 0872, 0873 peak up to 30.6p; off-peak up to 15.3p calls to personal number beginning with p calls to 0800/ p message 10.2p photo message* 30.6p video message 51.1p video calling Orange to Orange to other UK mobile s 30.6p 51.1p All rates above are pence per minute (ppm), but calls are billed per second and include VAT. UK landline calls are calls to 01, 02 and 03 geographic landlines. Note: There are restrictions on moving service plans within the first half of your minimum term contract (eg within first 6 months of a 12 month contract). * Multiple photo messages or messages over 100KB are 51.1p This is a package that makes it a little easier to manage your family s mobile spend. one itemised bill for the whole family, pay monthly and pay as you go 50% free every month for pay monthly customers 50 free each month for pay as you go customers Reserve Tank for pay as you go customers convenient weekly or monthly top ups from a minimum of 2.50 per week or 10 per month Terms and conditions apply. For further details visit orange.co.uk/family

43 Everyday 50 Off-Peak Service Plans and call types monthly subscription for single phone cost per month (charged at 51.1p per day) and call types Orange to Orange off-peak Orange Combination Any Network off-peak number of phones allowed 1 standard talk time ( per day) 50 off-peak calls to Orange customers peak 35.8p/off-peak 5.1p calls to UK landlines peak 35.8p/off-peak 1p calls to Answer Phone 10.2p calls to customers of other UK mobile operators including calls to T-Mobile customers calls to 0845 calls to 0870 peak 40.9p/off-peak 25.5p peak 12.3p/off-peak 1p peak 12.3p/off-peak 1p calls to p calls to 0844 numbers followed by (428/462/566/093/444) up to 30.6p calls to call forwarding beginning with p all other call forwarding Charged at relevant standard call charge rate calls to 0871, 0872, 0873 up to 30.6p calls to personal number beginning with p calls to 0800/ p message 10.2p photo message 25.5p CSD access to Orange World* Line 2 subscription** 5.1p weekdays/2p weekends 9.49 per month itemised billing 1.02 All rates above are pence per minute (ppm), but calls are billed per second and include VAT. Not available to customers after 1 October * These charges apply to accessing from Orange World via a CSD connection. If you change your setting to call other WAP, you will be charged at your standard rate. ** Line 1 must be of greater value than Line 2. From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. Call charges if using an Orange phone (per min) calls to p calls to , p calls to 0845 and 0870 no change to above table monthly subscription for single phone standard talk time ( per month) 1000 off-peak to Orange phones, Answer Phone and standard UK landlines 200 off-peak to other UK mobile s and 800 off-peak to Orange phones, Answer Phone and standard UK landlines 1000 off-peak to standard UK or landline peak 35.8p calls to Orange customers off-peak 5.1p peak 35.8p calls to Orange landlines off-peak 5.1p peak 35.8p calls to Orange Answer Phone off-peak 5.1p calls to customers of other UK mobile operators peak 35.8p including calls to T-Mobile customers off-peak 5.1p calls to p calls to p calls to p calls to 0844 numbers followed by (428/462/566/093/444) up to 30.6p calls to call forwarding beginning with p all other call forwarding Charged at relevant standard call charge rate calls to 0871, 0872, 0873 up to 30.6p calls to personal number beginning with p calls to 0800/ p message 10.2p All rates above are pence per minute (ppm), but calls are billed per second and include VAT. These plans are not available to new connections. From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. Call charges if using an Orange phone (per min) calls to p calls to , p calls to 0845 and 0870 no change to above table ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity 84 85

44 Orange Everytime and call types Orange Everytime Orange Everytime 20 Orange Everytime 200 Orange Everytime 400 Orange Everytime 1000 monthly subscription for single phone monthly subscription per additional phone n/a n/a number of phones allowed to 2 1 to 5 1 to 15 standard talk time per month calls to Orange customers and UK landlines calls to Answer Phone 10p 10p free free free calls to customers of other UK mobile operators including calls to T-Mobile customers calls to 0845 calls to p 35p 35p 35p 35p 35p peak 12.3p off-peak 6p peak 10.2p off-peak 10.2p calls to p calls to 0844 numbers followed by (428/462/566/093/444) calls to call forwarding beginning with 07 all other call forwarding up to 30.6p 20.4p Charged at relevant standard call charge rate calls to 0871, 0872, 0873 up to 30.6p calls to personal number beginning with p calls to 0800/ p photo message 25.5p access to Orange World* 10.2p 10.2p weekdays/2p weekends 5.1p 5.1p 5.1p Line 2 subscription** 7.26 n/a n/a n/a n/a All rates above are pence per minute (ppm), but calls are billed per second and include VAT. Not available to customers after 1 October * These charges apply to accessing from Orange World. If you change your setting to call other WAP, you will be charged at your standard rate. ** Line 1 must be of greater value than Line 2. From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. Call charges if using an Orange phone (per min) calls to p calls to , p calls to 0845 and 0870 no change to above table ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity Orange Talk Plans and call types Talk 60 calls to p calls to 0844 numbers followed by (428/462/566/093/444) up to 30.6p calls to call forwarding beginning with p calls to call forwarding Charged at relevant standard call charge rate calls to 0871, 0872, 0873 up to 30.6p calls to personal number beginning with p calls to 0800/ p message 10.2p 10.2p 10.2p 10.2p 5.1p 4.1p 4.1p photo message 25.5p weekdays 5.1p access to Orange World* weekends 2p 2p 2p Line 2 subscription** 11.8 n/a n/a n/a All rates above are pence per minute (ppm), but calls are billed per second and include VAT. Not available to customers after 1 October * These charges apply to accessing from Orange World. If you change your setting to call other WAP, you will be charged at your standard rate. ** Line 1 must be of greater value than Line 2. Talk 150 Talk 200 Talk 500 Talk 1800 Talk 5000 Talk monthly subscription for single phone monthly subscription per additional phone n/a 15 n/a number of phones allowed 1 1 to to 5 1 to 15 1 to 35 1 to 100 standard talk time per month Orange to landlines Calls to other Orange customers 15.3p 5.1p 15.3p 5.1p 10.2p 5.1p 15.3p 5.1p 10.2p 5.1p 15.3p 5.1p 9.2p 5.1p 13.3p 5.1p 9.2p 5.1p 13.3p 5.1p 7.1p 5.1p 12.3p 5.1p calls to Answer Phone 9.2p 9.2p 9.2p free free free free calls to customers of other UK mobile operators including calls to T-Mobile customers calls to 0845 calls to 0870 peak off-peak peak off-peak peak off-peak 30.6p 12.3p 12.3p 6.1p 10.2p 10.2p 7.1p 5.1p 12.3p 5.1p From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. Call charges if using an Orange phone (per min) calls to p calls to , p calls to 0845 and 0870 no change to above table ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity 86 87

45 Talkshare Plus Talkshare Plus enables up to four sharers who are on one of the Service Plans that are no longer available to from cheaper calls and and share inclusive. sharers can call each other for a flat rate of 5.1p per minute and 5.1p per message, all day every day after the inclusive have been use up each sharer pays 15 per month Talkshare buy 120 or more with the standard Your Plan, and you can share your and costs with up to 19 other pay monthly customers each additional sharer will be charged per month, and after the inclusive have been used, calls between sharers cost 5.1p per minute, and messages just 5.1p each discontinued data bundles 2 April August 2010 Pay as you use without a data bundle If you do not want to buy an internet bundle you can pay as you use for 3.06/MB. The Daily Cap is automatically available to new customers, however, existing customers will need to request the service, Daily Cap will ensure that you will never spend more than 1.54 per day when browsing. You can buy a daily bundle for Mobile internet browsing bundles Mobile internet cost Information Evening and weekends Monthly Browsing Bundle Evening and weekends Monthly Browsing Bundle taken at the point of contract sign/resign 5.10 per month 5.10 per month Evening and weekends mobile internet is inclusive 500MB time allowance per month out of bundle cost per day 3.06/MB 1.02/MB Availability All PAY monthly customers New and upgrading customers Orange in Front Anytime Monthly Browsing Bundle (500MB) 7.66 per month 500MB time allowance per month 1.02/MB Existing customers It is no longer possible to add Orange in Front to your Service Plan. a new phone upgrade every 12 months up to the value of Anytime Monthly Browsing Bundle (250MB) 5.10 per month 250MB time allowance per month 1.02/MB Existing customers 30 inclusive messages every month 1 a month credit towards international calls (unused credit will roll over each month, up to a maximum of 6.13) Orange in Front costs 5.10 per month multimedia 1 April September 2011 chargeabale options Unlimited² Monthly Browsing Unlimited² Monthly Browsing TRY Evening and Weekends Monthly Browsing Bundle¹ 5.10 per month per month Free¹ Unlimited mobile internet access³ Unlimited mobile internet access³ First two Months Evening and Weekend Monthly Browsing Bundle for free when taken as part of TRY 3.06/MB The evening and weekend pack includes 7pm-7am Monday-Friday and 7pm Friday to 7am Monday. 1 After 2 months there will be a 5.10 monthly subscription charge which will apply automatically unless you opt out. ² Unlimited offers are subject to 1GB fair usage. PAY monthly customers who have 500MB data bundle in the talk plan. PAY monthly customers who do not have data bundle in the talk plan. New customers 3 Should not to be used for Internet Tethering (e.g. using your handset as a modem) mobile internet push MB push Orange Maps basic Orange Maps professional Orange Maps photo messages 50 photo messages 100 photo messages Sky News and Sports* Sky News and Sports Orange Games Zone access to a catalogue of games Mobile internet cost Information Anytime Monthly Browsing Bundle out of bundle cost per MB MB time allowance 96p per MB Orange Games Zone 2 inclusive games every month and 10% off all other content whilst a member. Available on compatible devices only. Sky News and Sports available on compatible devices. Other terms apply see 1orange.co.uk/entertainment/tv/termsSkyTV.php * 5 when taken at point of connection or upgrade. 6 when adding it to an existing plan

46 Product name Size cost out of bundle (inc VAT) (inc VAT) Orange World Access 1 1MB Orange World Access 3 3MB MMS Orange World Access 4 4MB Orange World Access 10 10MB p Orange World Access 25 25MB p Orange World Access 80 80MB p Orange World Access MB p Orange World Access Max Fair Use 1000MB 90 N/A Fair Use 8.17 Monthly time access to the internet 30MB usage limit 8.17 Pay as You Consume rates From 1 March 2010 to 1 August 2010 We introduced a daily flat rate of 60p per day in replacement of the daily cap (see table below). This will apply automatically to new customers from 31 March 2010 for out of bundle data usage. Upgrading customers moving to a new talk plan will also get the new 61.3p per day flat rate automatically from April Existing customers will receive a SMS notifying them of when the new daily flat rate will apply to them. Mobile internet browsing bundles Mobile internet cost Information out of bundle cost per day Availability discontinued BlackBerry Bundles May 08 November 08 Evening and weekends Monthly Browsing Bundle 5.10 per month Evening and weekends mobile internet is inclusive 61.3p All PAY monthly customers contract duration Product name 24 Month 18 month and browsing Talk Anytime Monthly Browsing Bundle (500MB) 7.66 per month 500MB time allowance per month 61.3p Existing customers discontinued BlackBerry bundles August 07 April 08 Product name cost inclusive data allowance Internet for BlackBerry (data only) Internet Talk for BlackBerry (voice and data) MB (BlackBerry APN only) 6MB (BlackBerry APN only) out of bundle cost per MB 2.04 per MB 12.3p per Voice not possible 2.04 per MB 12.3p per Voice charged at call plan rate Anytime Monthly Browsing Bundle (250MB) Unlimited² Monthly Browsing Unlimited² Monthly Browsing TRY Evening and Weekends Monthly Browsing Bundle¹ 5.10 per month 5.10 per month per month Free¹ 250MB time allowance per month Unlimited mobile internet access³ Unlimited mobile internet access³ First two Months Evening and Weekend Monthly Browsing Bundle for free when taken as part of TRY ² Unlimited offers are subject to 1GB fair usage. ³ Should not to be used for Internet Tethering (e.g. using your handset as a modem) 61.3p Existing customers PAY monthly customers who have 500MB data bundle in the talk plan. PAY monthly customers who do not have data bundle in the talk plan. 61.3p New customers discontinued BlackBerry bundles December 2006 August 2007 Existing customers can op-out from the 61.3p rate by contacting customer and go back to the 1.02 cap. New customers from March or upgrading ones going onto new talk plans from April 30th will get the 60p daily rate as default and not be entitled to opt out. Product name cost inclusive data allowance message out of bundle cost per MB Internet for BlackBerry MB per MB Internet Talk for BlackBerry (Dolphin, Racoon & Canary) Internet talk for BlackBerry Panther MB per MB MB per MB 90 91

47 16 August July 2011 Travel in Countires in Ireland & Channel Islands and Europe 1 Zones Bundle cost Bundle elements Bundle duration Out of bundle charges per MB MB 1 Day* 45.9p calls to premium rate and other special numbers For customers who are not on of the Dolphin, Racoon, Canary or Panther packages cost (per minute) MB 1 Day* 45.9p *Once you opt in, the bundle begins automatically, as soon as you start using data in Ireland and Channel Islands zone or Europe 1 zone. You will be charged the bundle fee each day for data you use up until the allowance has been used. If you use more than the bundle allowance, costs revert to 3.07 per MB. The bundle will last until midnight of that same day (local time). 16 August May 2011 Travel in Countires in Ireland & Channel Islands and Europe 1 Zones calls to charity helplines calls to 0800, 0500 calls to 0845 calls to 0870 Free. Visit orange.co.uk/charity for full details 10.2p** 10.2p** 10.2p** Bundle cost Bundle elements Bundle duration *Once you opt in, the bundle begins automatically, as soon as you start using data in Ireland and Channel Islands zone or Europe 1 zone. You will be charged the bundle fee each day for data you use up until the allowance has been used. If you use more than the bundle allowance, costs revert to 3.07 per MB. The bundle will last until midnight of that same day (local time). From 1 March 2010 to 1 August 2010 Out of bundle charges per MB MB 30 Days 45.9p MB 30 Days 45.9p MB 30 Days 45.9p MB 30 Days 45.9p MB Monthly 45.9p MB Monthly 45.9p MB Monthly 45.9p MB Monthly 45.9p calls to 0844 calls to 0844 numbers followed by (428/462/566/093/444) calls to call forwarding beginning with 07 calls to call forwarding 10.2p** up to 30.6p 20.4p Charged at relevant standard call charge rate calls to 0871, 0872, 0873 numbers up to 30.6p calls to personal number beginning with 070 satellite calls premium rate numbers (09) 56.2p 5.87 per minute at all times; this is applicable to Orange Service Plan customers For specific details on 09 call charges, please visit orange.co.uk/paymonthlyguide and download the 09 Premium rate number guide. The call will be charged between 1.25 and 2.25 per minute or as a fixed charge. 09 numbers charged per minute are rounded for the first minute and billed per second thereafter (if applicable). Bundle cost Inclusive elements 3MB 5MB 5MB 50MB 10MB 10MB 10MB 50MB Bundle duration 30 days monthly monthly monthly 30 days monthly monthly monthly Zones covered Out of bundle charges Travel in Countries in Ireland & Channel Islands and Europe 1 zones 45.9p per MB 45.9p per MB 45.9p per MB 45.9p per MB 8.17 per MB all around the world* 8.17 per MB *Bundles are available in Ireland & Channel Islands, Europe 1 (include France and Spain), Europe 2 (include Turkey and Croatia), Australia, USA & Canada, Rest of World 1 and Rest of World 2 zones per MB 8.17 per MB From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. Call charges if using an Orange phone (per min) calls to p calls to , p** calls to 0845 and 0870 no change to above table ¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February For details of free to call helpline service numbers, go to: orange.co.uk/charity ** these are for customers on Your Plan, Orange to Orange off-peak and Any Network off-peak only

48 01 July June 2011 using your phone abroad: set up and costs Using your phone abroad is as simple as using it at home. 24 hours before you travel, call 150 to enable international calling. To set up your Answer Phone PIN call 123 from your Orange phone (this will enable you to retrieve messages from your Answer Phone whilst abroad). If you need to know how much a call is going to be whilst you re away, you can FROM [COUNTRY] to 159 and we ll let you know the cost. Don t forget this is FREE. calling from zone calling the UK, Ireland & Channel Islands or Europe 1 calling other zone receiving calls sending Ireland & Isle of Man Guernsey & Jersey Europe 1 (Vatable) Europe 1 (Non-VAT) Europe 2 Australia USA & Canada Rest of World 1 Rest of World p 20.4p 24.5p 20.4p p p 40.9p 40.9p 40.9p p p 6p 7.1p 6p 70p 70p 70p 90p p 6.8p 8.1p 6.8p 40p 40p 40p 50p 50p 01 September June 2011 Europe Traveller Europe Traveller 30 day holiday bundle Monthly frequent traveller cost allowance World Traveller 200 discounted rate to make calls 200 Mins to receive calls for free in all countries in Europe 1000 discounted rate to make calls 1000 Mins to receive calls for free in all countries in Europe For 5.10 a month get discounts on all your calls and when travelling in top international destinations such as the USA & Canada, Australia, Turkey, Egypt and m more. calling from zone Ireland & Channel Islands Europe 1 (inc. France, Spain) making calls abroad: % discount on standard roaming rates receiving calls abroad: % discount on standard roaming rates sending abroad: % discount on standard roaming rates 10% 14% 10% 10% 14% 10% photo messaging (less than 50KB) photo messaging (over 50KB including video messaging) listen to answer phone 61.3p 61.3p 61.3p 61.3p 61p p 76.6p 76.6p 76.6p 77p p 20.4p 24.5p 20.4p p Europe 2 (inc. Turkey) 30% 30% 30% Australia 30% 30% 30% USA & Canada 30% 30% 30% Rest of World 1 Rest of World 2 20% 20% 20% 20% 20% 20% * Calls to customer are free from your Orange phone. All call rates above are pence per minute (ppm). Prices apply to all s in all countries and zones. All calls made whilst in Ireland & Channel Islands and Europe 1 will be charged per second with a 30 second minimum call charge; and calls received whilst abroad will be charged per second for all zones (No minimum call charge). For more information regarding call charge in aircraft, please go to orange.co.uk/aircraft. For more information regarding call charge in ship, please go to orange.co.uk/ship

49 calling from zone Ireland & Channel Islands Europe 1 (inc. France, Spain) saving receiving calls abroad: % discount on standard roaming rates sending abroad: % discount on standard roaming rates making calls abroad: % discount on standard roaming rate 10% 25% 17% 25% international calling Valid until 28 February 2011 Call abroad Subscription. Get our Call Abroad Subscription for 2.56 a month and from discounts to all our international calling zones. International calling Europe 2 (inc. Turkey, Croatia) Australia 29% 50% 38% Calling abroad from the UK Discounted Voice call Standard charge per min Orange 46.0p 18.4p Texting abroad from UK Photo Message abroad from UK under/ over 50KB Making an int l video call Receiving an int l video call USA & Canada 14% 21% 38% Europe p 20.4p Rest of World 1 31% 33% 30% Europe p 25.5p Rest of World 2 Ireland 15.3p 12.3p Australia 51.1p 28.6p 20.4p 30.6p 51.1p free USA 30.6p 12.3p calls to customer are free from your Orange phone prices apply to all s in all countries and zones where a discount rate is not applicable (some zones, products), standard charges will apply all calls made whilst in Ireland, Channel Islands & Europe 1 will be charged per second with a 30 second minimum call charge, and all calls made whilst abroad other than Ireland, Channel Islands & Europe 1 will be charged in 60 second increments all calls received whilst abroad will be charged in per second in countries where VAT is applicable, VAT is in the above rates ROW p 76.6p ROW p 96 97

50 100% For further information about Orange and our products and please visit our website at orange.co.uk. The information contained within this booklet is correct at the time of going to press, but Orange reserves the right to make subsequent changes to it, and may be modified, supplemented or withdrawn. For up to date information on the latest prices please visit orange.co.uk All prices include VAT unless otherwise stated. Everything Everywhere, UK registered comp Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW orange.co.uk All other trademarks are acknowledged. EE _1013 This booket is printed entirely on recycled paper containing 100% post-consumer recovered fibre. You can recycle this publication again. 98