UTILITY WAREHOUSE. "In a recent survey, 96% of customers said they would recommend the Utility Warehouse to a friend." SAVE MONEY GUARANTEED THE

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1 THE UTILITY WAREHOUSE Authorised Distributor "In a recent survey, 96% of customers said they would recommend the Utility Warehouse to a friend." SAVE MONEY GUARANTEED 16/07/12

2 Who are the Utility Warehouse? July a Discount Club operated by Telecom Plus PLC Telecom Plus was established in 1996, now listed on FTSE 250 British company, based in London, UK call centre over 450,000 customers

3 What s so special about this Discount Club? The UK's only genuine multi-utility provider Energy Communications Single bill for all your utilities Award-winning customer service Value that s unbeatable Easy to switch

4 Why haven t I heard of them? they don t advertise on TV or in the national press they rely on word of mouth recommendation from existing customers, and authorised Independent Distributors they share the money they save with their members, so they benefit from the best value in the UK over 450,000 satisfied customers have already discovered this unique Discount Club and all the benefits of membership it provides

5 How about an independent opinion? is the UK s leading independent consumer organisation. This is what they have said about the Utility Warehouse: Top rated Energy supplier Customer Satisfaction survey st st nd st nd rd Phone and Broadband Home Phone Mobile Internet Gas Electricity the Utility Warehouse has been in the top three in every Customer Satisfaction survey for Energy suppliers since these surveys began Whichsurveys include quality of products, customer service, value for money, and accuracy of bills 28/03/13

6 How do they compare with other companies? Gas and Electricity February 2011 Home Phone Phone and Broadband bundles February 2011 March 2011 These reports rate the Utility Warehouse higher than BT, British Gas, Sky, Virgin, E.ON, Talk Talk, and others

7 How much can I save? The Utility Warehouse Price Promise guarantees that you could benefit from: The UK s cheapest Home Phone and Broadband The UK s cheapest Mobile service The UK s cheapest standard Gas and Electricity Or they ll give you back Double the Difference. And they ll give you up to 200 to help you switch! All you need to do is: apply for at least four Eligible Services pay by direct debit Then you ll have Gold Status and will receive many other benefits too. Home Phone Mobile Internet Gas Electricity Full details of these benefits are available on our website.

8 Save 25% off your monthly bill You can save even more by using this exclusive CashBack card in store and online at a wide range of leading UK retailers. You will earn up to 7% CashBack on your purchases. This can quickly add up to a big saving on your bill. Save money on: supermarket shopping fuel DIY products high street fashion health and beauty products household and electrical goods and more! CREDIT CARD DEBIT CARD CASHBACK CARD Your CashBack card works just like a 'Pay-as-you-Go' mobile you top it up with money, then go shopping! It's not a credit card, so there's no interest and you can't get into debt. There is no limit to the amount of CashBack you can receive - you can even wipe out your bill from us altogether.

9 How much could you save with the CashBack card? Approximately how much do you spend per month on Groceries Petrol/Diesel Clothes & Shoes Health & Beauty Household & Electrical goods DIY & Garden Restaurants & Hotels Gifts for family & friends Total Total monthly spend: You receive 3-7% CashBack on all your shopping. For simplicity, let's assume 5%. To calculate approximately 5% CashBack: 1) Divide total monthly spend by 10 = 2) Divide by 2 = CashBack per month 3) x 12 = CashBack per year! Would that help you?

10 Where can you use the CashBack card? 3% CashBack (Supermarket and Fuel) 5% CashBack 6% CashBack 7% CashBack 28/03/13

11 What does the single bill look like? all of your services on one simple monthly bill everything fully itemised full listing of CashBack card transactions and savings online billing available

12 Which membership level is best for you? Online Value Monthly membership fee Free calls to Club members Cheapest online shopping CashBack card available Eligible for Gold Status benefits Monthly paper bill Freephone customer services Freephone technical support Accidental death cover 10,000 choose between two levels of membership most members choose Value membership

13 Gold Status benefits Members with Gold Status can enjoy the following additional benefits: Double the Difference price promise 200 allowance to help you switch 10% Extra Discount on your Gas and Electricity Broadband from 3.49 per month Free Mobile Phone Protection Scheme Free Home Phone calls at any time to: - Utility Warehouse mobiles - UK local/national numbers (including 0870) - our 10 most popular International destinations* Extra discount on installing a new phone line To obtain Gold Status, you simply need to switch at least four services to us (choose from Gas, Electricity, Home Phone, Internet and Mobile) and pay by direct debit. Full details of these benefits are available on our website; terms and conditions apply. *Australia, Canada, China, France, Germany, Hong Kong, Israel, Italy, Spain, USA.

14 Let s recap Award-winning PLC Great value services 'Double the Difference' Price Promise CashBack card: extra 25% discount on your bill Exclusive Member benefits So where would you like to start saving? Home Phone Mobile Internet Gas Electricity

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16 Mobile Price Plans - Best SIM only deals Which of these price plans best suits each member of your household? Value Value minutes Unlimited texts 250MB Data (+ 2.50) 600 minutes Unlimited texts 500MB Data (+ 2.50) Value ValueMax minutes Unlimited texts 1GB Data (+ 2.50) Unlimited minutes Unlimited texts 2GB Data (+ 2.50) Key benefits 'Mix-n-Match' any handset with any price plan keep your existing mobile number no minimum contract for SIM-only customers UK's biggest network provides best coverage switch price plan free of charge at any time - even if you haven't finished your contract yet! no nasty surprises - our 'out of bundle' charges are up to 75% cheaper than other suppliers unique 'Budget Control' service gives you complete control over your mobile phone spend.

17 Home Phone and Internet Broadband free wireless router no set-up charge unlimited data no minimum contract Home Phone Cheaper than BT, Virgin, TalkTalk and Sky unlimited free calls to UK landlines at evenings and weekends unlimited free landline calls to other members - at any time guaranteed savings - chargeable calls up to 75% cheaper than BT Extra savings for members with Gold Status Broadband from just 3.49 per month for your first 6 months Free international calls to 10 top international destinations Free 'Peak Saver' option - unlimited free calls to UK landlines Unlimited free calls to Utility Warehouse mobiles 65% discount if you need to install a new phone line

18 Gas and Electricity Our unique 'Triple Value' guarantee This ensures you'll continue to get a good deal from us, for as long as you remain a customer. In fact, you'll never need to switch again! 1 For your Gas We guarantee our prices will always be cheaper than British Gas, wherever you live in the UK. 2 For your Electricity We guarantee our prices will always be cheaper than the prices charged by the regional electricity supplier for the area where you live. 3 And for your complete peace of mind We guarantee our prices will always remain competitive compared with the cheapest standard tariffs available from the 'Big 6' suppliers. Gold Status Benefit Members with Gold Status can receive an extra 10% discount on the energy they have used (Gas, Electricity or Dual Fuel) during their first year of Club membership 'Big 6' means the six major energy companies who currently supply over 97% of UK households, comprising: British Gas, E.ON, EDF (London Electricity, Seeboard and SWEB), npower, Scottish Power and Scottish & Southern Energy. NB: Guarantees and price comparisons are based on the standard domestic usage profiles published by Consumer Focus for low, medium and high users on a like-for-like basis against competitors' standard tariffs, and exclude Club membership fee, surcharge for gas customers using an Independent Gas Transporter, Dual-Fuel discounts and online tariffs. Only applies to direct debit customers.

19 Home Phone and Broadband comparison Monthly charges Broadband Line rental Anytime calls Monthly cost Additional monthly charges* Mobile calls (15 mins) calls (16 mins) Network feature Total cost Cost First year (inc promotions) Utility Warehouse Savings - First year Promotions: Virgin - free broadband for 6 months BT - free broadband for 6 months TalkTalk - 12 months' half price broadband at 3.25 per month Sky - free broadband for 6 months Utility Warehouse - first 6 months' broadband at 3.49 *Additional charges are based on a typical customer's usage and are for illustrative purposes only; actual costs may vary. All competitor prices correct as at 21 February Comparisons are based on the latest published competitor information available on the date of going to press.

20 Mobile Comparison SIM-only Cost per month (inc. Data) minutes - texts - data - minutes - texts - data - minutes - texts - data - minutes - texts - data Unlimited N/A N/A Unlimited Unlimited 250MB N/A 100MB Unlimited Unlimited 5,000 Unlimited N/A 500MB 100MB 250MB 100MB Unlimited Unlimited 5,000 N/A Unlimited 1GB 250MB 250MB 100MB Unlimited Unlimited Unlimited 5,000 N/A Unlimited 2GB 500MB 250MB 250MB Standard handsets available from as little as 1 per month. BlackBerry data bundle (required for all BlackBerrys): add 5 to the cost of the monthly price plans shown on 'Mobile Price Plans - Best SIM only deals' page. All competitor prices correct as at 21 February 2013.