Enterprise Partner Sales Kickoff 2011 Plan: Connect Engage Execute John Carr, VP CALA
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1 Enterprise Partner Sales Kickoff 2011 Plan: Connect Engage Execute John Carr, VP CALA
2
3 Nuestra Identidad John Carr Vice President T: +1 (305) Sales and Operations, CALA M: +1 (305) SW 145 Ave Miramar, FL 33027
4 2011 Plan Connect Nuevo Branding & Visión Inspiradora Pete Wermter, VP Communications & Market Development
5
6
7 Creating an identity
8 adding relevance Alcatel-Lucent Enterprise stands for: 8 COPYRIGHT Copyright 2011 ALCATEL-LUCENT Alcatel-Lucent. ALL RIGHTS All rights RESERVED. reserved.
9
10 A provocative point of view
11 Consumer innovation is outpacing the enterprise and knocking down its doors
12 Consumer Conversation Enterprise Conversation Smart devices Video Social Interactions Enterprise device Voice Customer Service
13 Enterprise call to action
14 THANKS!!! OBRIGADO!!! GRACIAS!!!
15 2011 Plan Engage Gama de Soluciones & Release Schedule Bárbara Gonzalez, Sr. Director Solutions Engineers
16 Nuestro Portafolio Nuestra Evolución
17 El portafolio mas completo del mercado
18 No están haciéndolo ya?
19 Genesys social engagement solution Lithium Module Twitter Module Facebook Module Custom Module Genesys Social Engagement Contact Center Knowledge Workers Social Media/ Marketing
20 Genesys workforce optimization Schedulers & Planners Supervisors Quality Teams Training Process Alignment & Performance Management Genesys WFO Workforce Management Quality Management Customer Surveys Skills Assessor Training Manager Efectividad del empleado en cada punto
21 Rompiendo Barreras Cambiando la conversación Front Office Back Office - Enterprise
22 Extendiendo el camino del OmniSwitch 10K hacia el Data Center
23 Lo mas Nuevo y hacia el Futuro
24 El Futuro de SIP 24 Enterprise Partner Kickoff 2011 LATIN AMERICA March 2011
25 OpenTouch Vision Open Openness standard based Future proof less dependencies technology agnosticism Touch Close relation (with peers, experts, partners and customers) Higher Productivity proximity : always accessible tool Engagement (towards peers, customers, business)
26 OpenTouch Genesys SIP Server OpenTouch unified architecture Genesys Media Server OXE Communication services New Multimedia Applications OpenTouch wave 1 products Genesys SIP solution OpenTouch Business ed. OpenTouch Multimedia Services OpenTouch Federation Services 26 Enterprise SKO 2011 <insert breakouttitle>
27 Evolución de las Líneas de Producto Yesterday OXE PBX Today Tomorrow BIC Technology sharing SIP Server Contact Center (+ Voice Mail) Converged platform, modular applications Up sell / Xsell of applications on top of a common platfrom SIP Server Contact Center
28 El Futuro de VIDEO 28 Enterprise Partner Kickoff 2011 LATIN AMERICA March 2011
29 Alcatel-Lucent Visual Communications Desktop Video Workgroup Video Interactive Whiteboard Digital Signage Corporate TV Genesys icfd Across the enterprise Partners & remote workers
30
31 2011 Plan Execute Sales Development Team & Plan de Canales Sergio Ledesma, Director Sales Development Diego Palmieri, Manager Partner Sales Development
32 Sales Development Organization Channel Sales Program Rules of Engagement Sales Partner Business Plan Primary Channel Manager for Global Partners Assisting w/prevention and resolution of channel conflict, especially across regions Sales Development Director Sergio Ledesma CALA-specific value propositions, key messages & positioning of new products Product evangelists throughout the region Deploying new product sales tools Creating end-to-end sales approaches for complex solutions Channel Sales Development Manager Diego Palmieri Solutions Development Manager Sebastián Spagnuolo Channel Sales Managers Across the Region Product Specialists Across the Region
33 Plan de acción 2011 Diego Palmieri 16. March. 2011
34 34 Enterprise Partner Kickoff 2011 LATIN AMERICA March 2011
35 Mejor comunicación con más integración Eliminación del Genesys Partner Fee 2011 Entrenamiento y certificación de preventa Genesys Quality Post Sales GOLD en las categorías OXE y Datos Integrated Partner Program Accreditation and Training TRACK Enterprise Partner Kickoff 2011 LATIN AMERICA March 2011
36 Claridad de reglas y acompañamiento Rules of Engagement (ROE) Herramienta de registro de oportunidades Plan de Desarrollo Comercial (PDC) Otras áreas de acompañamiento Professional Services TRACK 12 Marketing Campaigns & Tools TRACK 8 Business Consulting in your Sales cycle TRACK 9 Channel Mtkg : What's new for 2011 TRACK 7 36 Enterprise Partner Kickoff 2011 LATIN AMERICA March 2011
37 Revisión de nuestro servicio de soporte Incorporación números locales para acceso a soporte Regionalización del soporte técnico con idioma nativo Nuevas ofertas de soporte Technical Support TRACK Enterprise Partner Kickoff 2011 LATIN AMERICA March 2011
38 Gracias, Obrigado!
39 2011 Plan Caso de Éxito Connect Engage Execute en Banco Santander John Carr, VP CALA
40 Caso de Éxito: Banco Santander de Brasil Wagner Franca
41 Superar Las Barreras Superar Las Barreras en 2011! en 2011!
42
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