EMERGENCY NOTIFICATION SERVER INCREASE RESPONSIVENESS INSIDE THE ENTERPRISE TO ENHANCE EVERYDAY SAFETY

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2 EMERGENCY NOTIFICATION SERVER INCREASE RESPONSIVENESS INSIDE THE ENTERPRISE TO ENHANCE EVERYDAY SAFETY

3 AGENDA 1. Intro: Facts and figures and Enterprise challenges 2. Features and benefits 3. Interface views 4. Compliance with current emergency regulations 5. Architecture 6. Roadmap 7. References 8. How to order 3

4 INTRODUCTION: SOME EMERGENCY FACTS AND FIGURES 240 MILLION CALLS ARE MADE TO IN THE U.S. EACH YEAR Source: nena.org OVER 400 MILLION CALLS ARE MADE TO IN EUROPE EACH YEAR Source: EENA HOW ARE OUTGOING EMERGENCY CALLS TRACKED AND MANAGED IN YOUR ORGANIZATION? 4

5 ENTERPRISE CHALLENGES RELATED TO EMERGENCY COMMUNICATIONS COMMUNICATION WITH ON-SITE SAFETY PERSONNEL LOCATION INTERVENTION TEAMS SHOW UP AT THE WRONG ADDRESS COMPLIANCE WITH EMERGENCY REGULATIONS INTEGRATION WITH EXISTING INFRASTRUCTURE 5

6 ENTERPRISE CHALLENGES STRICT REQUIREMENTS IN NORTH AMERICA Nineteen states have E911 legislation with interpretations varying by state Basic guidance requires Multi-Line Telephone System (MLTS) to assign an Emergency Location Identification Number ( ELIN replaces ANI ) and callback number for 911 calls Emergency Response Location (ERL), which replaces Automatic Location Identification (ALI), is also required and typically includes the building and floor location; some variation based on customer type, facility and size: School systems: Location must include a unit identifier (room name or number) and the building or structure Businesses or government buildings: Minimum of a building and floor location, such as 3400 W. Plano Road, Building 660, East Wing of 3rd Floor, Plano, TX The ERL format is defined by National Emergency Number Association (NENA) Exceptions are businesses with less than 49 phones in a single building Source: NENA 6

7 ENTERPRISE CHALLENGES EMERGENCY LEGISLATION IN NORTH AMERICA E911 legislation exists E911 legislation is proposed or pending Source: 7

9 EMERGENCY NOTIFICATION SERVER (ENS) ANSWERS ALL CHALLENGES UNIFIED APPROACH FOR INTEGRATED CAMPUS EMERGENCY COMMUNICATIONS AND REGIONAL SUPPORT FOR ENHANCED 911 FULL EMERGENCY FEATURES (DETAILED ON NEXT SLIDE) FEATURED WITH THE ALCATEL-LUCENT OMNIPCX ENTERPRISE AND OPENTOUCH BUSINESS EDITION COMPLETE AUDIT TRAIL WITH SYSTEM AND CALL LOG REPORTS INCLUDING THE VOICE RECORDING OF THE 911 CALL SUPPORTS EMERGENCY CALLS FROM ANALOG, DIGITAL, IP, SOFTPHONES, AND HOME WORKERS INTEGRATION WITH E911 SERVICE PROVIDER INETWORK FOR DYNAMIC ROUTING TO APPROPRIATE PSAP AND CALL COMPLETION NENA REGISTERED COMPLIANT WITH FEDERAL COMMUNICATIONS COMMISSION (FCC) REGULATIONS 9

10 EMERGENCY NOTIFICATION SERVER (ENS) FULLY FEATURED EMERGENCY SOLUTION Call routing to the correct PSAP Identification of caller location at the PSAP level On-site safety personnel call alerting and notification Phone and radio PC desktop alerts and Text messages and Alcatel-Lucent mini messages Employee mobility support Voice recording of all calls (configurable) Automatically discover the precise location of IP/TDM/analog phones, softphones and wireless phones (MIPT) as they are added, moved and removed on the corporate network 911 calls activity monitoring via the web-based ENS control board Campus maps display Call back by PSAP in case of prematurely call end Compliance with regulatory requirements in the U.S. 10

11 UNIQUE VALUE PROPOSITION AND BENEFITS Dozens of pre-defined employees can be notified during an emergency call Safety personnel can stay focused on critical decision making, instead of message delivery Human error and misinformation are greatly reduced with an automated solution Supports a coordinated response and helps save precious time BENEFITS INCREASED AWARENESS Improved emergency response with accurate, real-time monitoring & situational data OPTIMIZED INVESTMENT Leverages your IP Infrastructure for alerts and barge-in, video surveillance integration support SAFETY COMPLIANCE Automates on-site security communications and meet 100% of E911/112 requirements 11

12 INTEGRATION WITH Inetwork Features Dynamic routing and interoperability with Inetwork for E911 emergency call completion throughout Northern America Automated ALI database update process Why Inetwork services? Exceptional address validation success 99% average address acceptance on first submission Full service provider for the management of emergency call routing and communications Full compliance with all regulatory agency requirements 100% coverage in the U.S. and Canada Notification server Location data Location data ALI DB ALI DB CUSTOMER ENTERPRISE inetwork- E911 FOR VoIP Inetwork ALI / PS ALI MANAGEMENT PSAP Emergency Dispatch Center OmniPCX Enterprise Local exchange 12

13 Inetwork SERVICE OPTIONS 13

15 ALERT NOTIFICATION FLOW 911 PSTN PSAP Public safety answering point Alcatel-Lucent OmniPCX Enterprise ENS server 911 call Alert Users On-site responders notified Local safety answering point 15

16 ON-SITE RESPONDER NOTIFICATIONS HOSTNAME AND PC NOTIFICATION ENTRIES TASKBAR NOTIFICATION DESKTOP NOTIFIER SERVER NOT REACHABLE DESKTOP NOTIFIER UNREGISTERED CLIENT ENS SERVER STATUS MESSAGES 16

17 ALERT NOTIFICATION DEVICES PC DESKTOP NOTIFIER Voice call barge-in and mini-messages for emergency calls on all Alcatel-Lucent phones RADIO-SIP ADAPTER Police officers Radio 2 Radio 1 Radio 3 Radio band N AND SMS EXTEND REACH TO LAND MOBILE RADIO (LMR) DEVICES* * Optional radio device support. Requires SIP Adapter sold separately 17

18 USER PROFILES ON-SITE SAFETY PERSONNEL (FIRST RESPONDERS) USER PROFILES AND PREFERENCES INTERFACE IN THE CONTROL BOARD 18

19 ZONES DEFINITION CUSTOM ZONES, AND EMPLOYEE GROUPS INTERFACE IN THE CONTROL BOARD 19

20 EXACT LOCALIZATION FOR IMPROVED RESPONSE Public safety dispatch centers require detailed location information to pinpoint the exact location of an emergency caller Location information can be potentially difficult in large buildings, campus environments, multiple locations, teleworkers Large building Example: 300 East Avenue, Floor 5, Room No EXACT LOCALIZATION IS CURRENTLY MANDATORY IN 19 US STATES. Campus environments Example: 100 West 57 th Street, Building 2, Floor 3, Room No

21 OPTIONAL: AUTOLOCATOR MODULE AUTOLOCATOR: LAYER 2 AND LAYER 3 LOCATION DISCOVERY INTERFACE FOR AUTOMATED PHONE DETECTION 21

22 OPTIONAL: AUTOLOCATOR MODULE THE AUTOLOCATOR MODULE 22

23 OPTIONAL: VISUAL MAPS MODULE MULTIPLE MAPS AND VIDEO SURVEILLANCE FEEDS INTEGRATION INTERFACE *Require indication 23

24 MOBILITY SUPPORT: PORTAL FOR REMOTE USERS THE SELF-PROVISIONING PORTAL, REMOTE USER MANAGEMENT INTERFACE REMOTE USER REGISTRATION USER PROFILE VIEW 24

25 THE CONTROL BOARD: WEB-BASED ADMINISTRATION INTERFACE ON-SITE SAFETY PERSONNEL MANAGEMENT INTERFACE ON THE CONTROL BOARD CALL LOGS 25

27 FCC AND NENA COMPLIANCE The Federal Communications Commission (FCC) has defined rules and requirements that must be adopted by providers of VOIP services as a standard feature of E911 services. Main rules for VoIP services providers are: Transmit all 911 calls, as well as a call back number and the caller s Registered Location for each call to the PSAP or appropriate local emergency authority Obtain location information from their customers [ and] provide their end users one or more methods of updating information regarding the user s physical location Notify their customers of the limitations of their 911 service offerings. Source: FCC Rules and Regulations for VoIP Alcatel-Lucent Emergency Notification Server is fully compliant with those rules and regulations Alcatel-Lucent Enterprise is a member of NENA 27

29 DUPLICATED PBX AND SINGLE ENS Call server ENS Inetwork Call server backup Internet PSTN Inetwork ALI DB Media gateway Without Inetwork WAN Local exchange PSAP Emergency Dispatch Center ALI DB Headquarters Remote branch Nomadic worker Home worker 29

30 PBX NETWORK AND DUPLICATED ENS Call server Inetwork ENS Call server Call server backup ENS backup Internet Inetwork ALI DB Call server backup Media GW PSTN Without Inetwork Media GW WAN Local exchange PSAP Emergency Dispatch Center ALI DB Headquarters Remote branch Nomadic worker Home worker 30

31 CONCEPTUAL NETWORK ARCHITECTURE PSTN Emergency server ABC-F trunk over IP OmniPCX Enterprise LOCAL AREA NETWORK Emergency Dispatch Center On-duty security or Nurse Emergency Call Web Alert IP Touch end users CAMPUS ENTERPRISE iphone RADIO-SIP ADAPTER Internal first responders on LMR Radio 2 Radio 1 Radio 3 Public Safety Answering Point (PSAP) Emergency Medical Services Radio band N 31

33 ROADMAP: NEW FEATURES AVAILABLE IN 2013 One-way voice panic button When activated internal on-site safety personnel will be alerted with the capability to listen to the emergency situation without being heard in the room Two way voice panic button Place the two-way panic button in key public areas, like hallways, corridors or elevators where either an emergency panic button or two way priority communication is required. When activated onsite safety personnel will be alerted with the capability to listen and talk to the caller. Internal safety/emergency call delivery service Manage up to five internal safety/emergency numbers. Provides all the ENS services for callers with the exception of the PSAP s call. Automatic localization of Alcatel-Lucent wireless phones (MIPT) 33

34 ROADMAP: NEW FEATURES AVAILABLE IN 2013 Secure communication with OmniPCX Enterprise and OpenTouch Business Edition via SSH Layer 2 discovery for SIP phones Provides a high level of location granularity, and is the preferred discovery method for enterprises that would like to provision zones also called ERL (Emergency Response Location) down to the switch/switch-port level. SNMP support for ENS supervision s, text messages and mini message customizable via the Control Board Integration with OmniVista 3600 Air Manager (maps) 34

35 ROADMAP: NEW FEATURES AVAILABLE IN Q Video surveillance integration Support of video LAN cameras. Video flow added to the Desktop pop-up alarm to monitor the zone in real-time during a 911 call Callback enhancement: Users with individual ELIN Users are grouped into logical zones - by floor, by wing, by department, etc The zone s ELIN number and the zone s ERL are updated in the ALI database via Inetwork. The new option allows to update the ALI database with the user s individual ELIN number (and not the zone s ELIN number) associated with the zone s ERL. When PSAP is calling back the 911 caller, the extension called will be the caller s phone and not the extension associated to the zone. 35

37 SOME OF OUR CUSTOMERS 37

39 HOW TO ORDER Order the Emergency Notification Server through your local Business Partner. Find a partner via the partner locator at: If you are a Business Partner or wish to contact us directly, send us an at [email protected] 39

40 twitter.com/aluenterprise facebook.com/aluenterprise youtube.com/user/alcatellucentcorp

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42 enterprise.alcatel-lucent.com