MITEL Communications Platform

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1 MITEL 5000 Communications Platform

2 Today s Hybrid Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your organization by utilizing technology that allows you to operate more effectively. You understand that Voice over IP (VoIP) can add value to your organization, and you ve watched and waited as this technology was developed and introduced. You are interested in a system that considers your unique business requirements and existing network infrastructure, allowing you to deploy not only IP but digital or a combination of both IP and digital solutions efficiently and successfully.

3 Communications Solutions for Small and Medium Businesses Blending your voice system into your data network affords you the competitive, cost-effective edge your business needs to succeed. Mitel 5000 Communications Platform offer a network-centric communications platform that allows you to network geographically dispersed employees and locations, whether you are connecting offices and applications together over a data network, or deploying digital and IP phones to employees in or out of the office. All of your employees have access to the same system features as if they were located in your central office. Additionally, 5000 CP communications solutions support multiple software applications. The results are operational efficiencies and a foundation for a more flexible infrastructure. The 5000 CP solution consists of three primary systems, each delivering pre-defined growth capacities, while offering the same support for software applications. The 5000 CP supports multi-site networking with each server equipped and licensed for networking right out of the box. Built-in networking capacities can be easily expanded with a one-time license. If you want to network to other systems over IP, this system requires no additional hardware or licensing. Mitel CS-5200 communication server is designed for the small business, offering a maximum capacity of 171 sets (including up to 75* IP phones) and four ports of built-in voic , as well as system networking over IP or T-1 for seamless connectivity within a multi-site environment. Mitel CS-5400 communication server is designed for the customer requiring a maximum capacity of 271 sets (including up to 175* IP phones). The CS-5400 is built on a CS-5200 through an upgraded processor expansion card that is installed in the dedicated processor bay. Mitel CS-5600 communication server is designed for the larger customer requiring up to 442 sets (including up to 250* IP phones). The CS-5600, a dual 1U form factor design, provides three multi-purpose module bays to support trunk and analog station modules. *Maximum number of supported IP phones is determined by system configuration. CS-5200, CS-5400 and CS-5600 communication servers may be networked with an existing Inter-Tel Axxess communications system, offering backwards migration compatibility and expansion of IP networking.

4 Superior Performance with IP Business Applications Mission-critical needs are met when they are supported by the right technology. And the value of IP comes from application integration allowing you to transform your communication tools into business performance. Empower your employees to create better interactions with your customers, partners, vendors and suppliers, generating revenue and lowering costs. The 5000 CP communications server family is built on an open software model that supports a broad portfolio of Mitel s standard and custom developed applications, as well as third-party applications all designed to address today s functional business needs, Communicating Performance Virtual Enterprise Presence Achieve Organizational Agility Group Productivity Messaging Collaboration Define and Control Devices User Productivity Phones while driving business growth. Improving Business Processes

5 Mitel Applications Suite Simplifying communications and enhancing customer service and collaboration are important to you; however, you need a cost-effective solution. Mitel Applications Suite (MAS) is a robust communications solution that unifies mission-critical applications into an easy-to-use solution that reduces total cost of ownership by offering a single application server platform with a single install process as well as integrated configuration and administration for the applications. Mitel Audio and Web Conferencing provides a collaboration solution for conducting highly interactive online meetings, brainstorming and training sessions, and presentations. Also included are tools such as white-boarding, chat, polling and Internet co-browsing. Mitel NuPoint Messenger is a robust messaging solution that meets the needs of all different types of users, delivering everything from basic voic to advanced unified messaging, text to speech and fax. Mitel Speech Auto-Attendant allows you to place calls quickly and efficiently by saying a person s name, a department name or a telephone number. Conferencing and Collaboration Your employees need to transparently leverage their communications devices and tools as well as manage their own availability regardless of the challenges of geography, time or infrastructure. Mitel s conferencing and collaboration solutions enable you to foster a dynamic, real-time environment in order to share ideas and information in the pursuit of common goals. They allow employees in geographically dispersed locations to communicate more effectively streamlining business processes, improving customer care, enhancing productivity and reducing expenses. Mitel Audio & Web Conferencing (as part of MAS) Inter-Tel Remote Support provides your technical support personnel with tools needed to manage a queue of online requests, including monitoring and accessing remote PCs. Mitel Unified Communicator 5000 (formerly Inter-Tel Unified Communicator) enables users to implement routing rules and view presence status of colleagues to initiate real-time collaboration sessions. Inter-Tel Connection Assistant enables individuals or small workgroups to control their call handling and program their extensions to manage call activity. Inter-Tel Attendant Console provides call processing and real-time status tool. Customer Interaction Solutions Customers can make or break your organization. Your employees provide an introduction to your organization, and customers will make decisions about the efficiency, politeness, and accuracy of your organization based on the performance of your call center or workgroup. Mitel s customer interaction solutions provide the ability for you to better understand, manage and service your customers through a wide range of multi-media contact touch points. Mitel Customer Service Manager (formerly Inter-Tel Contact Center Suite) enables informal call centers or workgroups to efficiently monitor, manage and route calls. It provides real-time business intelligence, measures departmental efficiency, increases employee productivity and helps you to identify trends. Messaging You need a messaging solution that responds to your organization s unique challenges in the exchange of ideas, needs and solutions. Mitel s robust messaging solutions provide you with feature-rich capabilities to stay in touch with your mission-critical messages and to retrieve, store and send messages in new and innovative ways. Mitel NuPoint Messenger (as part of MAS) Inter-Tel Applications IVR integrates computer, telephony, automatic speech recognition (ASR) and text-to-speech (TTS) capabilities and allows for customization for virtually every type of environment Inter-Tel Enterprise Messaging provides a unified presentation for voice, fax and / or communications with optional speech recognition and TTS support. Inter-Tel Unified Messaging combines s, faxes and voic into a single message mailbox.

6 Business Communications Redefined The Digital Expansion Interface (DEI) allows for digital and analog phone integration with the CS-5200, CS-5400 and CS Highly Scalable Architecture The 5000 CP software is built on a scalable platform that efficiently combines the best of both data networking and TDM switching architectures. The 5000 CP family uses a common base server and provides modules and processors designed to help businesses protect their investment as they grow. As a hybrid system, the 5000 CP provides a complete solution for pure IP deployments, as well as mixed deployments consisting of both IP and digital phones perfect for those businesses that need to manage the transition from digital to IP or wish to deploy both or either one based on their business needs. Networking Made Easy CS-5200, CS-5400 and CS-5600 offer: Support for Mitel and third-party software applications Support for Mitel IP phones and peripheral modules Support for the 8000 series digital, IP and wireless phones Support for Mitel 8602 Softphone Support for voic Support for conferencing Built-in Fax over IP (T.38) Two built-in analog trunk ports Two built-in analog station ports Three module bays allow for internal expansion and can be used in any combination: T-1 / E-1 / PRI Module can be used to connect to the telephone company, to other phone systems or to other CS-5200, CS-5400 and CS-5600 communications servers. The module supports 24, 30 and 23 channels of voice, respectively Loop start module provides four analog connections to the phone company Support for digital and analog phones via optional DEI Built-in paging and music on hold ports

7 The powerful, easy-to-use interfaces and centralized directories of the 5000 CP put users in control of their communications and devices. Standards-based Architecture Mitel is committed to providing standards-based solutions which enable businesses to take advantage of existing corporate architecture during transition to the network-centric communications model. This support of voice and data standards allows the 5000 CP to efficiently and effectively coexist within the network environment. Managing Your Networked System When your small single system grows into a large networked system in multiple locations running many applications, you need a way to manage and maintain all of these points. The System Manager is a tool that provides a single visual point to view your systems and applications allowing for programming and diagnostics through a single interface increasing efficiencies and resources. Mitel supports the following standards: Session Initiation Protocol (SIP) Media Gateway Control Protocol (MGCP) IEEE Standards: b, 802.3af ITU Standards: G.711, G.729 and T.38 Enabling Technologies: Wireless Application Protocol (WAP), ActiveX, LDAP, Microsoft development framework.net CT Enablers: Open Architecture Interface (OAI), TAPI Service Provider, Intel / Dialogic CT Connect Interface

8 Global Headquarters Tel: +1(613) Fax: +1(613) U.S. Tel: +1(480) Fax: +1(480) EMEA Tel: +44(0) Fax: +44(0) CALA Tel: +1(613) Fax: +1(613) Asia Pacific Tel: Fax: For more information on our worldwide office locations, visit our website at THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains. M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders. Copyright 2008, Mitel Networks Corporation. All Rights Reserved. GD 770_2729 PN RC-EN

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