A state of the art phone system, hosted securely and reliably in the Cloud.

Transcription

1 Business Telecommunications and Collaboration A state of the art phone system, hosted securely and reliably in the Cloud. What is? It is a hosted telephony system, available to use as a service on a monthly subscription basis, providing you with a flexible business phone solution. Why use it? Simplicity - Helps deliver a seamless and consistent user experience, while reducing the cost and complications of management. Scalability and flexibility - It s a scalable solution with a range of plans and features. Reliability - You can rely on the Brennan IT network to ensure performance and reliability with guaranteed performance SLAs. Drive productivity and innovation - Help enable staff to be more agile and responsive with more flexible ways of working. Use video to connect with customers and colleagues. allows you to utilise a fully featured communications suite over the network without installing expensive, dedicated switching equipment or telephone lines. Moving to a hosted platform Many businesses are still deploying low-end key systems or adopting consumer VoIP services, but these solutions do not typically meet all of their communications and collaboration needs. They are now looking for technology and tools that consolidate their communications and infrastructure while integrating applications, reducing costs and complexity of ownership. As a result, businesses are now considering a Hosted PBX solution, as it eliminates long-term commitments, unnecessary expenses and inefficiencies of traditional onpremise services.

2 How does it work? Our solution is based on the feature rich hosted UC Platform and is delivered across our private IP network, eliminating the need for physical phone systems at different locations. High quality handsets are supplied, which simply plug into the local area Data network and connect securely back to the in our Cloud. Compatible for all Business Requirements Brennan IT s has an easy to use application that enables you to access all your communication services, telephony, video, IM and Presence from any supported device. It is seamlessly integrated with your mobile devices so you can communicate and collaborate with your colleagues anytime, anywhere. IP Phone One Identity A single user login allows you to access all your services, telephony, video, IM and Presence. Any Device Access all your communication services from any supported device, including your desktop, laptop, mobile and tablet. Anywhere Facilitate faster decisions, increase productivity, speed up communication, and reach out to employees and customer from any internet connected location.

3 Handset Feature Plans To keep things simple, we offer three plans. Each includes the Polycom handset displayed, voice line, voic and other call handling features. Service Component Standard Meeting Room Premium Option 1 Premium Option 2 Included Handset Yealink SIP-T42G Yealink CP860 Conference Phone Yealink SIP-T46G Yealink SIP-W52P Handset Key Features Optima HD voice, Mono screen, 12 Channel, Dual-port Gigabit Ethernet Optima HD voice, Mono screen, 10 foot mic range Optima HD voice, 4.3 Colour screen, 16 Channel, hot desking, integrated PoE DECT Cordless Handset and Base Unit, Optima HD voice, 1.8 TFT Colour display, 10 hours talk time Basic Voice Calling: Call waiting, calling line ID delivery blocking, calling name delivery, customer originated trace, privacy Basic Group Features: Call capacity management, emergency zones, incoming call plan, intercept group, inventory report, voice messaging group Unified Messaging (Voic ): Voice messaginguser, voice messaging user-video, voic to Video Calling: (with compatible handsets) Standard Voice Calling: Call forwarding (various), call return, call transfer, do not disturb, last number redial and three-way call.

4 Service Component Standard Meeting Room Premium Option 1 Premium Option 2 Standard Group Features: Call park, call pickup, hunt group, series completion, service scripts group Premium Voice Calling: Barge-in exempt, busy lamp feild, hotdesking, push-to-talk, selective call acceptance Premium Group Features: Instant group call, music on hold (just one required) Premium UC One Application Premium Personal Mobility: Sequential ring, simultaneous ring personal. Advanced Features Complete your offering with advanced feature options, designed to enhance your collaboration experience. Features Benefits Often used for Web Collaboration Enables you to easily share content, media and conduct online meetings in real-time from multiple locations. Sharing desktop information between teams in multiple locations. Conferencing Provides an integrated user experience for a few, to many participants, from a number of devices. Geographically diverse organisations, on the road sales staff and client meetings. Desktop Integration Allows you to make and accept telephony calls from Microsoft Outlook, Internet Explorer and Firefox. Improving productivity by reducing the time taken to initiate calls. Auto Attendant (IVR) Reception Console Unified Messaging Acts as a automated receptionist that professionally greets and routes calls to the correct destination. An attendant console with a simple interface that manages and screen inbound calls. Use and manage voic , s and messages from anywhere, over any interface. Small companies with no physical office, otherwise unable to professionally manage calls. Receptionists or telephony attendants that manage and direct incoming calls. Integration with Microsoft Office.

5 Why Brennan IT Makes Life Easier Brennan IT is an award winning IT and Telecommunications managed services provider employing over 300 talented people positioned in four offices across Australia. Through the delivery of innovative, flexible and cost-effective solutions and topline customer service and support, we are the partner of choice for the Australian mid-market. Purpose-built infrastructure As one of Australia s most rapidly growing ICT Service providers, we are uniquely positioned to build and plan infrastructure with the most advanced technology available. We have made significant investment into our owned and operated Data Centres to ensure we create a performance-driven cloud infrastructure that our customers can depend on. World-class data centre security Data Centre access is monitored and controlled with video surveillance and building access management systems. Personnel access is subject to stringent security clearance protocols and approvals. We also have a diversity of on-shore local data centre locations to suit your requirements. Tailored support and training We understand that as a business, support and training are essential to the successful adoption and ongoing use of Brennan IT s solutions. To ensure our solution is the right fit for your business, we offer tailored support and training features including: 24/7 support via phone or . On-premise training. Advanced Service Level Agreements (SLAs). Intelligent Network The Brennan IT Private IP Network is designed and built for business, providing your organisation with national connectivity across an advanced MPLS network. It s backed with by industry leading Service Level Agreements, dedicated 24/7 support and over 18 years of experience owning and operating data centres and an extensive network.