Goldtel s Hosted / Cloud PABX

Transcription

1 Goldtel s Hosted / Cloud PABX converged voice & data solutions GOLDTEL Business Advanced Cloud hosted PABX solutions with advanced customisable features for all businesses!

2 Advanced Cloud Hosted Technology Benefits of Cloud Hosted Technology It s No a large scalable, CAPEX affordable solution No need for financing so when my business takes off, Instantly scalable Access to high-end features my IP PBX requirements grow Can be integrated with legacy systems with Gradually my move users business... over from legacy systems Multiple methods of redundancy Service redundancy Geographical redundancy Last-mile redundancy On-premises failover Least cost routing to all networks Free calls between users and branches Wide range of IP/Analogue/Soft Clients Bring your own number(porting) Bring your own device Add new users by Self-Install Migration of unhappy Asterisk users Instant Mobility 2

3 Standard Hosted Features Auto Attendant With customizable company messages. Make / Receive Calls Basic telephony function. Hold/Transfer Calls Supervised/Unsupervised Announce or direct call transfer. Call Forwarding - All Calls Selective Fwd- Only forward calls from a specific number(filter) If busy Fwd to Voice mail or Internal extension or Off site. No Answer - Forward after time per extension to VM / To internal extension / To External Number Customise call routing based on customer requirements. Offline Call Forwarding In the event of the office link going down the Hosted will automatically Route all calls to preprogrammed numbers. Do Not Disturb Do Not disturb Activate during meeting Personal Speed Dials Programmable SIP phones DSS Buttons Voic (Traditional) Personal VM Boxes allocated / Created per extension Voic (To ) Voice mail to Ring Groups Program extensions to be part of a ring group. Call Pickup Pickup and answer individual ringing extensions Pickup Groups Program extension to be in a Group (Sales) if any extension rings they just lift the handset to answer. Ring Multiple Device Incoming call to your desk could be setup to Ring to your IPAD, Mobile Phone ect.

4 One Number 5 Numbers with Time Schedule IVR Web Based IVR / IVR Designer / API Integrator / log in / log out On Site Redundancy of Features Would require additional Hardware (Optional) Link Redundancy to Service Should your link go down. Goldtel s Cloud solution will automatically re-route your calls to pre-determined numbers eg: Mobile Heartbeat All your IP devices are constantly monitored, should a device not be reachable the calls will automatically be re-routed Call Logs - TMS Cloud web based call reporting. Per User & Voice recording Fraud Detection Any hacking attempts / Fraudulent call attempts are automatically Restricted. Dial Filter Black list call filter in & outbound calls. IVR / MOH Customer may upload their own IVR messages & MOH wave files. Per extension(customised) Per Department Per system wide Import of Studio Recorded wave files DID (Direct Inward Dialling) DID Calls to Extension / Groups / IVR Msg / Auto Attendant Msg Multiple-Devices Up to 4 Device can be paired to one number eg: SIP Phone /Dect/ SoftPhone / Mobile phone / Tablet / PC Calendar Call Routing Schedule i/c calls on Monday to ring to xxx on Tuesday to ring xxx Totally customisable Notes Support notes may be saved per extension / System. Provides ongoing info for the next call out. Call Back Any calls placed on hold will revert back to the extension after a timer setting is reached.

5 Features Call Centre Call Centre Features are available on request. Conference Call Invite a Conference - Meeting Room Conference Per Department Dial In Conference Bridge With Pin Code Access System wide 1 st caller hears MOH 3 way Party Join In (Monitor / Barge In) Intrude into an existing call With Warning tone Used mainly For Training & For Monitor feature only. Automatic Monitor-Paired with extension. Saving on Calls Rates Yes Refer to the latest Goldtel Rate sheet Saving on Line Rentals Yes Refer to the latest Goldtel Rate sheet Saving on Inter-Branch Calls Yes Refer to the latest Goldtel Rate sheet Expansion of Infrastructure On request Call Recording Record all calls inbound & outbound. Only calls from specific People (CLI) On Demand Recording (Manual on/off) Per Exchange line. Mail all recordings.

6 Telephone Instruments Let Vodacom run your voice and Model Titanium data communication system so that you can run your business. Standard Analogue Desk-mount Connection made via a Gateway Model SIP-T26P Advanced IP Phone with 3 lines & HD voice TI TITAN chipset and TI voice engine 3 VoIP accounts, 132x64 graphic LCD HD Voice: HD Codec, HD speaker, HD handset IPV6, BLF, XML Browser, Hot-desking, OpenVPN 2xLAN, PoE, Headset, Expansion module Model SIP-46G Ericssom-LG 8002 The LG-Ericsson IP phone (LIP-8002A) is a (IP) phones designed to support hosted telephony services over a managed IP network. Based on the open standard Session Initiation Protocol (SIP), LIP-8002A interoperates and exchanges signaling messages with SIP call servers, proxies and gateways to establish, maintain and terminate calls. Real-time Transport Protocol packets transport audio between end-points through the service provider s network. Model SIP- T20P IP Phone with 2 Lines20P TI TITAN chipset and TI voice engine 2 VoIP accounts, 2x15 characters LCD HD Voice: HD Codec, HD speaker, HD handset IPV6, BLF/BLA 2xLAN, PoE, Headset, Wall-mountable 7 Revolutionary SIP phone with a multitude of professional features The SIP-T46G is Yealink s latest IP Phone for executive and other professional users. It has a new design with high-resolution TFT colour display, which delivers a rich visual experience. The Optima HD technology enables rich, clear, life-like voice communications. The SIP-T46G supports Gigabit Ethernet and other device connections, including EHS headset and USB. With programmable keys, the IP Phone supports vast productivity-enhancing features. Equipped with a graphic LCD screen with backlight. 20 Physical keys each with a dual-colour LED and two page views are possible, this allows 40 additional programmable keys that can be used for speed dialing, BLF/BLA, call forwarding, transfer, park, pickup, etc. 2 independent control keys are used for switching between pages. Expandability Up to 6 Expansion Modules for an attendant console application, adding up to 240 additional buttons

7 Specifications: Goldtel Solutions (Pty) Ltd 13 Simmonds Street Selby Johannesburg Tel: Fax: