Software Installation, Configuration, and Integration Guide

Transcription

1 MP 700 Series GPS modem Software Installation, Configuration, and Integration Guide Rev 2.0

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3 Preface Important Notice Safety and Hazards Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well-constructed network, the Sierra Wireless modem should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Sierra Wireless, accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless modem, or for failure of the Sierra Wireless modem to transmit or receive such data. If you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section for Department of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs) Section for civilian agency contracts or any successor regulations. If further government regulations apply, it is your responsibility to ensure compliance with such regulations. Do not operate the Sierra Wireless modem in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, near life support equipment, or near any equipment which may be susceptible to any form of radio interference. In such areas, the Sierra Wireless modem MUST BE POWERED OFF. The Sierra Wireless modem can transmit signals that could interfere with this equipment. Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the Sierra Wireless modem MUST BE POWERED OFF. When operating, the Sierra Wireless modem can transmit signals that could interfere with various onboard systems. Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. Sierra Wireless modems may be used at this time. The driver or operator of any vehicle should not operate a computer or any other device connected to the Sierra Wireless modem while in control of a vehicle. Doing so will detract Rev 2.0 Oct.04 1

4 MP 700 Series GPS Software Installation, Configuration, and Integration Guide from the driver or operator's control and operation of that vehicle. In some states and provinces, operating such communications devices while in control of a vehicle is an offence. Limitation of Liability Patents The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY. Notwithstanding the foregoing, in no event shall Sierra Wireless, and/or its affiliates aggregate liability arising under or in connection with the Sierra Wireless product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the Sierra Wireless product. Portions of this product are covered by some or all of the following US patents: 5,515,013 5,617,106 5,629,960 5,682,602 5,748,449 5,845,216 5,847,553 5,878,234 5,890,057 5,929,815 6,169,884 6,191,741 6,199,168 6,327,154 6,339,405 6,359,591 6,400,336 6,643,501 6,516,204 6,561,851 6,653,979 6,697,030 6,712,627, 6.785,830 D367,062 D372,248 D372,701 D416,857 D442,170 D452,495 D452,496 D453,733 D459,303 D496,642 D496,655 and other patents pending. Manufactured or sold by Sierra Wireless or its licensees under one or more patents licensed from InterDigital Group. Copyright Trademarks 2004 Sierra Wireless. All rights reserved. Heart of the Wireless Machine is a registered trademark of Sierra Wireless. Sierra Wireless, the Sierra Wireless logo, the red wave design, and Watcher are trademarks of Sierra Wireless. Windows is a registered trademark of Microsoft Corporation

5 Preface Trimble is a registered trademark of Trimble Navigation Limited. Lassen is a trademark of Trimble Navigation Limited. InstallShield is a registered trademark and service mark of InstallShield Software Corporation. Other trademarks are the property of the respective owners. Contact Information Sales Desk: Phone: Post: Hours: Sierra Wireless, Inc Wireless Way, Richmond, BC Canada V6V 3A4 Fax: Web: 8:00am to 5:00pm Pacific Time sales@sierrawireless.com Your comments and suggestions on improving this documentation are welcome and appreciated. Please your feedback to documentation@sierrawireless.com. Thank you. Consult our website for up-to-date product descriptions, documentation, application notes, firmware upgrades, troubleshooting tips, and press releases: Rev 2.0 Oct.04 3

6 MP 700 Series GPS Software Installation, Configuration, and Integration Guide

7 Table of Contents Introducing the MP 700 Series GPS modem Voice support Provided software About GSM, GPRS, and EDGE GSM accounts and coverage Supported GSM radio frequencies Connection types Serial or USB PC connection Documentation Software Installation System requirements Installing Watcher Installing the modem driver (Windows NT only) Account Configuration The SIM card and account information Inserting the SIM card Setting up connection profiles Configuring a profile Default profile Operating the MP 700 Series GPS modem Modem hardware Turning the modem on and off Reading the status indicators Resetting the modem Rev 2.0 Oct.04 5

8 MP 700 Series GPS Software Installation, Configuration, and Integration Guide Watcher software Watcher help Launching Watcher Watcher window Using the Modem as a Mobile Phone Connecting voice devices Making voice calls Configuring the Operating Mode and Fallback Feature Operating modes Serial PC connections USB PC connections Autoconnect Fallback feature Configuring the Modem to Report GPS and I/O Data GPS configuration and reporting GPS protocols and commands GPS configuration using AT commands GPS configuration in Watcher GPS display in Watcher GPS TAIP quick reference I/O device installation and configuration Connector pinouts Port specifications Digital input devices Digital output devices Analog input devices I/O configuration using AT commands I/O configuration in Watcher Analog input setup Digital I/O setup

9 Contents Sending Data to your Network Application Configuring the modem to route data to a server Report frequency timers MTP configuration The problem created by Network Address Translation (NAT) Solutions to the NAT problem Retrieving the Unique Mobile Device ID Using the Monitoring and Tracking Protocol The RNAP protocol Packet layer Multiplexing layer The MTP protocol MTP message types Summary/registration message frequency TAIP commands Alarm acknowledgement Support and Warranty Technical support Warranty Technical Specifications RF and electrical specifications Environmental specifications Weight and dimensions GPS performance I/O port characteristics Rev 2.0 Oct.04 7

10 MP 700 Series GPS Software Installation, Configuration, and Integration Guide Regulatory Information European Union Declaration of Conformity for CE Marking Canada (Industry Canada approval) U.S.A. (FCC approval)

11 1: Introducing the MP 700 Series GPS modem Provided software About GSM, GPRS, and EDGE Serial or USB PC connection Documentation 1 Note: Do not connect the MP 700 Series GPS to a USB port on a PC before installing the software. See Chapter 2. The Sierra Wireless MP 700 Series GPS modem provides a wireless network connection for portable computers installed in vehicles. The modem has a rugged design that withstands the vibration, shock, humidity, and extremes of temperature experienced in the normal operation of police, emergency, utility, and field service vehicles. The network connection provided by the MP 700 Series GPS can be used to access shared data, browse the Internet, and send and receive and text messages. The modem also allows for sensors, gauges, and alarms (such as panic buttons) to be deployed in vehicles and remotely monitored from a central location or dispatch. A built-in GPS module provides location and heading data that can also be remotely monitored. Voice support Depending on your service provider, the MP 700 Series GPS may be voice-enabled. If so, you can attach a headset to your modem and use it as a mobile phone. Rev 2.0 Oct.04 9

12 MP 700 Series GPS Software Installation, Configuration, and Integration Guide Provided software The MP 700 Series GPS modem comes with this software: Watcher, the enabling software for the modem that manages and monitors your connections. The driver that forms the interface between the modem and your Windows operating system. The firmware that is stored in non-volatile memory. The MP 700 Series GPS has an embedded AirCard wireless network card (also made by Sierra Wireless). There are two firmware programs on the MP 700 Series GPS one stored on the controller board of the modem, and one on the AirCard. The firmware was loaded into the AirCard and controller board when the modem was assembled. As new versions of the software and firmware are released, they are posted to the Sierra Wireless web site, About GSM, GPRS, and EDGE The MP 700 Series GPS operates on GSM network technology. GSM (Global System for Mobile communications) is a type of wireless communications network designed for mobile phones that is widely deployed throughout the world. GPRS (General Packet Radio Service) and EDGE (Enhanced Data GSM Environment) are add-on data services to GSM networks. GPRS provides a maximum data transmission speed of 56 kbps while EDGE provides a maximum data transmission speed of 216 kbps. The MP 750 GPS supports GPRS while the MP 775 GPS supports GPRS and EDGE service. GPRS service has been implemented on most GSM networks but there are a few areas (mainly rural areas in Europe) with GSM coverage but no GPRS service. EDGE is less widely implemented. The MP 700 Series GPS modem is primarily designed to provide GPRS/EDGE data connections but it also allows for CSD (Circuit-Switched Data) connections in areas that have GSM coverage but no GPRS or EDGE service (assuming CSD is supported by your service provider)

13 Introducing the MP 700 Series GPS modem GPS Satellite GSM/GPS Antenna MP 775 GPS MP 700 Series GPS installed in a vehicle with laptop computer. Base Station (GSM) GSM Network Operations Center Private/Dedicated Link Customer Fixed End System Figure 1-1: The MP 700 Series GPS modem and the GSM and GPS networks. GSM accounts and coverage You must set up an account with a GSM service provider (that offers GPRS/EDGE service) for each MP 700 Series GPS modem you install. After installing the MP 700 Series GPS modem software, you must configure it to use an account. (See Account Configuration on page 19.) The service provider supplies a SIM (Subscriber Identity Module) card sometimes called a smart card or smart chip for each account. The SIM card provides the MP 700 Series GPS modem s identity on the GSM network. It contains account information and must be inserted in the MP 700 Series GPS modem for the modem to operate. (See Inserting the SIM card on page 19.) Rev 2.0 Oct.04 11

14 MP 700 Series GPS Software Installation, Configuration, and Integration Guide The ability of the MP 700 Series GPS modem to obtain GSM and GPRS/EDGE service in any area is determined by several factors: Network proximity and GPRS/EDGE availability To obtain GSM service, you must be within the coverage area of a GSM network operating in one of the radio frequency bands supported by the MP 700 Series GPS modem. (See Supported GSM radio frequencies on page 12.) GPRS has been implemented on most GSM networks, except in a few rural areas in Europe. (EDGE is less ubiquitous.) In areas which have do not have GPRS/EDGE service, you may be able to make circuit-switched data (CSD) connections and voice calls (if supported by your service provider), but you will not be able to make high-speed, packet-data connections. Roaming If you are within the coverage area of a GSM network operated by a service provider other than your own, your ability to obtain service depends on whether a roaming agreement exists between your service provider and the one operating your current local network. There may be additional fees for roaming service. Contact your reseller or service provider for information. Account provisions Your account may restrict usage of certain networks, may prevent voice communications, or may limit your connection time or data transmission. Supported GSM radio frequencies Every GSM network operates on one of these sets of radio frequency bands: 850 MHz band used by some North American service providers 900 MHz band used by some European service providers 1800 MHz band used by some European and Asian service providers 1900 MHz band (also called the PCS band) used by many North American service providers The MP 750 GPS is a tri-band product operating on the 900, 1800, and 1900 MHz bands. The MP 775 GPS is a quad-band product operating on the 850, 900, 1800, and 1900 MHz bands. Connection types The MP 700 Series GPS modem supports three types of connections

15 Introducing the MP 700 Series GPS modem Packet data connections When using GPRS/EDGE, the MP 700 Series GPS modem makes a high-speed, packet-based wireless connection using standard Internet data protocols. Packet data connections require GPRS/EDGE service. GPRS provides a maximum data transmission speed of 56 kbps while EDGE provides a maximum data transmission speed of 216 kbps. Circuit-switched data (CSD) connections Circuitswitched connections can be established in areas that have GSM but not GPRS/EDGE coverage. The Fallback feature must be properly configured to allow for this. (See page 31.) In a circuit-switched connection, the modem connects to a specific phone number. The maximum data rate in this type of connection is 14.4 kbps. Voice connections Depending on your service provider, your MP 700 Series GPS may be voice-enabled. If so, you can attach a headset to your modem and use it as a mobile phone. You require a headset or other audio device with a 4-wire, 2.5 mm connector connected to the Audio connector on the modem. Serial or USB PC connection The MP 700 Series GPS can be connected to either a serial (DB9) or USB port on a PC. When connected to a serial port, the MP 700 Series GPS behaves like a dial-up modem. When connected to a USB port, the MP 700 Series GPS behaves more like a network card. With a USB PC connection, the modem connects instantly to the network on startup, unless the operating mode is set to On Demand. (The operating modes are covered in Chapter 4, beginning on page 23.) With a USB PC connection, and the operating mode set to Always On, it is not necessary to run Watcher to make connections. Depending on how you are using the MP 700 Series GPS, you may want to have both a USB and serial connection between the modem and the host. This allows you, for example, to make a network connection over the USB connection, while using a moving map application over the serial connection. To do this, you must configure the modem to send GPS data to the serial port using the AT command, AT!MPGPSCOMOUT. (See the AT Command Reference, document number , for more details.) If you intend to use the modem in this way, you must install the modem using the USB option. (See page 15.) If you install the modem using the serial option and then connect a USB cable, the modem will not function. Rev 2.0 Oct.04 13

16 MP 700 Series GPS Software Installation, Configuration, and Integration Guide Documentation The MP 700 Series GPS modem documentation consists of two guides and an online help system. The MP 700 Series GPS Software Installation, Configuration, and Integration Guide (this document) describes how to: Install the software. Configure the software to use a GSM account and SIM (Subscriber Identity Module) card. Understand the LEDs on the modem and the indicators in the Watcher software. Set up the modem s operating mode and configure the feature that allows for CSD connections. Configure the modem to report GPS and/or I/O (input/ output) data (from sensors, gauges, or panic buttons). Use the modem to connect to a VPN (Virtual Private Network). Collect and use GPS and I/O data from a fleet of vehicles in which MP 700 Series GPS modems are installed. The MP 700 Series GPS modem Vehicle Installation Guide provides instructions on installing the hardware, describing how to: Mount the modem in a vehicle. Connect to the vehicle s battery. Connect to the vehicle s ignition switch or a separate on/ off switch. Ground the device. Connect the radio and GPS antennas. Connect a headset, a notebook computer, and other I/O (input/output) devices. The Software Installation, Configuration, and Integration Guide and the Vehicle Installation Guide are provided as PDF (Portable Document Format) files on the installation CD. Online help is provided with Watcher. The help describes all the icons and indicators in Watcher, provides detailed instructions on using Watcher to make voice and data connections, and explains how to send and receive SMS messages. When using Watcher, you can access help through the menu system or by pressing the <F1> key

17 2: Software Installation 2 System requirements Installing Watcher Before you can use the MP 700 Series GPS, you must install Watcher and the modem driver. This section guides you through the installation. System requirements Note: Do not connect the MP 700 Series GPS to a USB port on a PC before installing the software. Note: Windows NT 4.0 is supported only on the MP 750 GPS; it is not supported on the MP 775 GPS. The Watcher software supports notebook computers with these operating systems (using either a serial or USB PC connection): Windows 2000 Professional (with Service Pack 4 or later) Windows XP Professional These operating systems are also supported but require a serial connection between the modem and PC: Microsoft Windows 98 SE Windows NT 4.0 (with Service Pack 6a) Table 2-1: System resource requirements Interface Drive Memory Available DB9 serial or USB port CD-ROM drive (installation only) 32 MB RAM Installing Watcher Note: On Windows NT, 2000, and XP, you must be logged in with administrative privileges to install the software. (Windows NT is only supported on the AirCard 750.) Follow these steps to install Watcher and the modem driver: 1. Close any Windows programs that are open on your computer. 2. Insert the MP 700 Series GPS modem CD in your CD-ROM drive. The CD should automatically launch and display a menu. If not, select Start > Run from the Windows taskbar and type d:\launch.exe (where d is the drive letter of your CD- ROM drive). 3. From the CD start-up menu, select installation and documentation and then MP Watcher installation to launch the InstallShield Wizard. Rev 2.0 Oct.04 15

18 MP 700 Series GPS Software Installation, Configuration, and Integration Guide Note: If you want to have both a USB and serial connection to the modem, install the modem using the USB option. See page 13. Note: Once the modem is installed, if you chose to switch connections (from serial to USB, or from USB to serial), you must rerun the installer. Note: The final window of the wizard may be slow to appear as the driver installation occurs. 4. Use the Next and Back buttons to navigate through the wizard. If you are running Windows 2000 or XP, you are prompted to configure Watcher for either the MP Series Modem (Serial) or MP Series Network Adapter (USB) driver. (If you are running Windows 98 or NT, you only have the serial option.) If you are connecting the modem to a DB9 serial connector on the PC, select the first option. If you are connecting the modem to the USB connector on the PC, select the second option. If you have multiple COM ports, the wizard prompts you to select one. Use the check boxes to select the port to which you are connecting the modem. (If you are connecting the modem to a USB connector on the PC, your selection here has no effect.) 5. If the Digital Signature Not Found (Windows 2000) or Software Installation (Windows XP) window appears, you can safely ignore the warning. Click Yes or Continue Anyway when it appears. 6. If you are installing the USB driver, you are prompted to connect the modem. Connect the modem and click OK. 7. Click Finish in the final window. To close the CD start-up menu, select the taskbar button to redisplay the window, then select exit in the lower right corner of the window. 8. If you are running Windows XP, the Found New Hardware Wizard appears. Click Next. If the Hardware Installation window appears again, click Continue Anyway. Click Finish on the final window of the wizard. 9. If you are running Windows NT, a window appears informing you that you must install the Sierra Wireless MP Series Modem prior to using Watcher. Click OK. (The modem driver installation is covered in the next section.) 10. If you are installing the serial driver, connect the modem to your PC. Windows then completes driver installation. If you are running Windows 98, 2000, or XP, you can proceed to the next chapter (page 19) for instructions on configuring your account. If you are running Windows NT, proceed to the next section

19 Software Installation Note: Windows NT is only supported on the MP 750 GPS. Installing the modem driver (Windows NT only) Note: The Windows NT CD and the Service Pack 6a CD are required to complete the installation. Before installing the software ensure that Windows Networking and RAS (Remote Access Services) are installed. (See the Windows NT online help for procedures.) 1. If you have not yet done so, connect the MP 700 Series GPS to your PC. 2. From the Windows taskbar, choose Start > Settings > Control Panel. 3. Double-click the Modems icon. If the Install New Modem wizard launches, proceed to the next step. Otherwise, click Add to launch the wizard. 4. Select Don t detect my modem, I will select it from a list and click Next. 5. From the Manufacturers list in the left column, choose Sierra Wireless Inc. (not Sierra Wireless). 6. From the Models list in the right column, choose Sierra Wireless MP Series Modem and click Next. 7. Click the Selected Ports radio button and select the COM port to which the modem is attached (usually COM 1), then click Next. 8. Click Finish. 9. If the Modems Properties window is not already open, double-click the Modems icon to open it. 10. Select Sierra Wireless MP Series Modem and click the Properties button. 11. In the Maximum speed drop-down list, select if it is not already selected. Click OK. 12. Click Close to close the Modems Properties window. 13. Reinstall Service Pack 6a. Rev 2.0 Oct.04 17

20 MP 700 Series GPS Software Installation, Configuration, and Integration Guide

21 3: Account Configuration Inserting the SIM card Setting up connection profiles Default profile Once the Watcher software is installed (as described in the previous chapter), you must configure the MP 700 Series GPS modem with an account before it is ready for use. 3 The SIM card and account information You require an account with a GSM service provider for each MP 700 Series GPS being deployed. For each account, you should also obtain a SIM card. The SIM contains account information used by the network to identify subscribers and provide access to the appropriate messages and services. The SIM must be inserted in the modem s SIM slot (as described in the next section.) Your service provider may give you only one APN in which case you require only one profile. Some service providers assign separate APNs for separate purposes. For example, some service providers supply one APN to use for Internet browsing and a different APN to use with a VPN. In this case you must set up multiple profiles. The MP 700 Series GPS allows for up to three profiles. Most service providers have one or two standard profiles that all or most of their subscribers are expected to use. Most of these standard profiles have been pre-defined in Watcher, allowing you to select a standard profile, rather than creating it manually. To manually set up an account, you require the necessary information from your service provider: username, password, and APN (Access Point Name). Inserting the SIM card The MP 700 Series GPS modem has a SIM card slot next to the lights on the indicator panel. The slot is protected by a removable rubber cover, and houses a SIM card sled. To insert a SIM card into the modem: 1. Open the rubber cover. 2. Use a pen or stylus to press the yellow eject button inside the slot. Rev 2.0 Oct.04 19

22 MP 700 Series GPS Software Installation, Configuration, and Integration Guide Figure 3-1: Opening the SIM card cover and ejecting the carrier. 3. Pull the sled out of the slot. 4. Place the SIM card into the sled until it clicks into place. The SIM card should fit in only one way, with the contact surfaces facing up as shown. Figure 3-2: Placing a SIM card into the sled. 5. Insert the sled back into the SIM slot. Figure 3-3: Inserting the SIM card carrier and closing the cover. 6. Push the sled in until it clicks into place in the slot. Close the rubber cover again, by fitting in the left edge, then pressing in to seal the cover, as shown

23 Account Configuration Setting up connection profiles Note: Your profiles are stored on your MP 700 Series GPS modem not on the SIM card. This means that if you use your SIM card in another device, you must create a profile on that device. Unless your MP 700 Series GPS modem was preconfigured by your reseller or service provider, you must set up at least one connection profile before you can use it to access the Internet. Some service providers offer a single profile. Some offer separate profiles for separate purposes (for example: one for web browsing and one to use while accessing a corporate network over a VPN). You may also require different profiles for different types of data connections, or if you have multiple SIMs. The MP 700 Series GPS modem allows you to create up to three profiles. Configuring a profile Note: If the version of firmware on your modem is not current with your version of MP750 Watcher, you will be prompted to update your firmware when you launch the program. This update is important to ensure proper operation of your modem. The update may take as long as fifteen minutes. To create a profile: 1. Ensure that the SIM card is inserted into the card slot (see Inserting the SIM card on page 19). 2. If Watcher is not running, start Watcher by choosing Start > Programs > Sierra Wireless > MP 700 Series > MP 700 Series GPS Watcher, or double click the desktop shortcut. 3. Select TOOLS > Connections. The Connections window appears, showing you the currently configured profiles. If a profile is listed, your modem is likely preconfigured and is ready for use you may choose Cancel and proceed to Configuring the Modem to Report GPS and I/O Data on page 33 or Operating the MP 700 Series GPS modem on page 23. (If you wish to examine the existing profile, highlight the profile and click the Edit button.) 4. In the Connections window, click Add to create a new profile. The User Profile window appears. 5. Either select a pre-defined profile from the Profile Name field, or enter your profile information as follows: Profile Name: Enter a description of the profile or account. This name appears in the main Watcher window and, if you later create more profiles, you can use it to select this profile. User Name and Password: Enter your user name and/or password if assigned by your service provider. APN (Access Point Name): Enter the APN that the service provider gave you, if any. When you have finished configuring the profile, click OK. Rev 2.0 Oct.04 21