Diamond II v2.3 Service Pack 4 Installation Manual

Transcription

1 Diamond II v2.3 Service Pack 4 Installation Manual P/N B ISS 26APR11

2 Copyright Disclaimer Trademarks and patents Intended use Software license agreement FCC compliance Certification and compliance Copyright 2011 UTC Fire & Security. All rights reserved. This document may not be copied in whole or in part or otherwise reproduced without prior written consent from UTC Fire & Security, except where specifically permitted under US and international copyright law. The information in this document is subject to change without notice. UTC Fire & Security assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence, directly or indirectly, of the use or application of any of the contents of this document. For the latest documentation, contact your local supplier or visit us online at This publication may contain examples of screen captures and reports used in daily operations. Examples may include fictitious names of individuals and companies. Any similarity to names and addresses of actual businesses or persons is entirely coincidental. Facility Commander is a trademark of UTC Fire & Security. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products. Use this product only for the purpose it was designed for; refer to the data sheet and user documentation for details. For the latest product information, contact your local supplier or visit us online at The EULA is included on the product DVD. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. You are cautioned that any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. 2002/96/EC (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see: Manufacturer Contact information UTC Fire & Security HQ and regulatory responsibility: UTC Fire & Security, 9 Farm Springs Road, Farmington, CT , USA For contact information see our Web site:

3 Content Introduction 1 Installing SQL Server Microsoft SQL Server SQL Server Installation Center 3 Verifying SQL Server Services 6 Installing Diamond II server on Windows Server 2008 R2 8 Recommended minimum requirements 8 Installing Windows Server 8 Installing SQL Server 8 Installing Diamond II server 9 1. Installing Diamond II server for the first time Starting Diamond II for the first time Starting the Diamond II workstation for the first time Modify Windows Taskbar to show small icons Disabling Windows Firewall Enable Desktop Experience 22 Notes on Windows Server 2008 R2 22 Installing Diamond II server on Windows Server 2003 R2 25 Prerequisites 25 Recommended minimum requirements 25 Installing Windows Server 26 Installing SQL Server 26 Installing Diamond II Server for the first time 27 Starting Diamond II for the first time 34 Starting the Diamond II Workstation for the first time 35 Installing a Diamond II redundant system on Windows Server 2008 R2 37 Recommended minimum requirements 37 Installing Windows Server 37 Installing SQL Server 37 Installing the Diamond II redundant system Install Message Queuing on Diamond II computers Install the Diamond II software Start Diamond II for the first time Start the Diamond II workstation for the first time Modify the Windows Taskbar 53 Diamond II v2.3 Service Pack 4 Installation Manual i

4 6. Disable the Windows Firewall Configure Diamond II for redundant system operation Assign local admin rights to a domain login account for ClusterServer (if computers are members servers of a domain) Create domain login account for ClusterServer (if computer is a domain controller) Assign domain user to ClusterServer service Assign access rights "Everyone" to public message queues Restart Diamond II and test redundancy Restart ClusterServer and D2Server services on backup computer Cause a fail-over to the backup server Cause a fail-over back to primary server 70 Installing a Diamond II redundant system on Windows Server 2003 R2 71 Recommended minimum requirements 71 Installing Windows Server 71 Installing SQL Server 71 Installing the Diamond II redundant system Install Windows Message Queuing on Diamond II computers Install the Diamond II software Start Diamond II for the first time Configure Diamond II for redundant system operation Assign local admin rights to a domain login account for ClusterServer (if computers are members servers of a domain) Create domain login account for ClusterServer (if computer is a domain controller) Assign domain user to ClusterServer service Test Diamond II redundancy Start ClusterServer service on backup computer Cause a fail-over to the backup server Cause a fail-over back to primary server 98 Installing Diamond II workstation on Windows 7 (Professional, Business, or Ultimate edition) 99 Steps 99 Recommended minimum requirements 99 Installing Diamond II Workstation for the First Time: 101 Internet Explorer Settings 102 Windows Firewall 102 Start Diamond II from the Windows desktop 106 ii Diamond II v2.3 Service Pack 4 Installation Manual

5 Installing Diamond II workstation on Vista 108 Steps 108 Recommended minimum requirements 108 Installing Diamond II Workstation for the first time 109 Internet Explorer settings 111 Data Execution Prevention 111 Windows Firewall 111 Start Diamond II from the Windows desktop 116 Installing Diamond II workstation on Windows XP 118 Steps 118 Recommended minimum requirements 118 Installing Diamond II Workstation for the first time 119 Windows Firewall 120 Start the Diamond II from Windows desktop 123 DCOM settings for Service Pack Server 125 Workstation 131 Diamond II v2.3 Service Pack 4 Installation Manual iii

6 iv Diamond II v2.3 Service Pack 4 Installation Manual

7 Introduction This document contains detailed installation procedures for recently supported operating systems. For troubleshooting procedures, refer to the Diamond II Troubleshooting Guide located on the Diamond II installation CD in the folder: \Manuals\Diamond II\. Installing SQL Server 2008 This section provides procedures for Installing SQL 2008 onto Windows Server 2008 R2 and Installing SQL 2008 onto Windows Server 2003 R2. Please read the appropriate section for your installation. Microsoft SQL Server 2008 Installation of SQL 2008 on Windows Server 2008 R2 requires that the Application Server role be installed on the server computer. To install Microsoft SQL Server 2008 on Windows 2008 R2: 1. From Window's Control Panel, under Programs, select Turn Windows features on or off. 2. Select Roles. 3. Select Add Roles. 4. For Before You Begin select Next. 5. From the list of Server Roles select Application Server. 6. For Add Roles Wizard select Add Required Features. 7. For Select Server Roles select Next. 8. For Application Server select Next. 9. For Select Role Services select Next. 10. For Confirm installation Selections select Install. 11. After the installation completes click Close. 12. Close the Server Manager window. 13. Insert the Microsoft SQL Server 2008 DVD. 14. When the AutoPlay page opens, click Run SETUP.EXE. 15. To the User Account Control warning click Yes. 16. For Program Compatibility Assistant click Run Program. Diamond II v2.3 Service Pack 4 Installation Manual 1

8 17. The SQL Server Installation Center window opens as shown in Figure Please go to the topic "SQL Server Installation Center" on page 3. To Install Microsoft SQL Server 2008 on Windows 2003 R2: 1. Insert the Microsoft SQL Server 2008 DVD. The Microsoft SQL Server 2008 Setup page opens. 2. A window displays a list of prerequisites required prior to installing SQL Server. Click OK to begin installing the components. 3. When the.net Framework Welcome to Setup page opens, review the agreement, select I have read and ACCEPT the terms of the License Agreement, and then click Install. 4. When the process is complete, the.net Installation complete page opens, click Exit. 5. The Windows Update Standalone Installer page opens, click Next to install Windows software updates. 6. When the Software Update Installation Wizard opens, review the agreement, select I Agree and then click Next. 7. Select Continue to update the Window s installer. 8. A dialog box opens indicating that the installation is complete. Click Finish to restart the computer. 9. To the Microsoft SQL Server 2008 Setup click OK. 10. After the computer has been restarted, log on with an Administrator account. 11. You must restart the SQL Server 2008 installation again by either of the following methods: Open and close your CD/DVD drive to initialize setup Using Windows Explorer, browse to the CD/DVD drive and double-click Setup.exe. 12. The SQL Server Installation Center window opens as shown in Figure 1. 2 Diamond II v2.3 Service Pack 4 Installation Manual

9 SQL Server Installation Center Figure 1: SQL Server Installation Center 1. The SQL Server Installation Center should appear. Select Installation then New SQL Server stand-alone or add features to an existing installation. If the Program Compatibility Assistant appears click Run Program. 2. The Setup Support Rules window opens. When the operation is complete, click OK. 3. The Product Key window opens. If the product key is not already entered for you, enter the product key, and then click Next. 4. The License Terms window opens. Review the agreement, and then select I accept the license terms. Click Next. 5. The Setup Support Files page opens and provides a list of components that are required for SQL Server setup. Click Install. 6. The Setup Support Rules page opens and identifies problems that might occur when you install SQL Server Setup support files. Click Next. 7. The Feature Selection page opens as shown in Figure 2. Select the following options, and then click Next. Instance Features Diamond II v2.3 Service Pack 4 Installation Manual 3

10 Database Engine Services Shared Features Client Tools Connectivity Integration Services Client Tools Backwards Compatibility Management Tools - Basic Management Tools - Complete. Figure 2: Feature Selection 8. The Instance Configuration page opens. Select Default Instance and click Next. Note: SQL Instances are allowed. 9. The Disk Space Requirements page opens. Click Next. 10. The Server Configuration page opens. See Figure 3. Click Use the same account for all SQL services. 4 Diamond II v2.3 Service Pack 4 Installation Manual

11 Figure 3: Server Configuration 11. Select the Browse button. (Insure the "From this location" box has the Entire Directory selected.) For the "Enter the object name to select" box, enter the name of a user account and select Check Names. (This could be administrator.) The name should be returned underscored to show the user account was found. Click OK. 12. Enter the password of the account and click OK. 13. Change the Startup Type to Automatic for SQL Server Agent and click Next. 14. The Database Engine Configuration page opens. Click the Account Provisioning tab, and then configure the settings as follows: See Figure 4 For Authentication Mode, click Mixed Mode (SQL Server authentication and Windows authentication). For Enter password, enter a strong password like: SecurityMaster08 For Confirm password, re-enter the same password. Note: This password is important. When you install the Diamond II application, the Diamond II installer will prompt for the user account SA and the password you enter here. Diamond II v2.3 Service Pack 4 Installation Manual 5

12 15. Click Add Current User and click Next. Figure 4: Database Engine Configuration 16. The Error and Usage Reporting page opens. Click Next. 17. The Installation Rules page opens. Click Next. 18. The Ready to Install page opens. Click Install. 19. The Installation Progress page opens. When the setup process is complete, click Next. 20. The Complete page opens. Click Close. 21. We recommend that you restart your computer at this time. 22. Remember to install all the latest Service Packs for SQL 2008 Server. Verifying SQL Server Services When the system is restarted, log in as Administrator. Once SQL Server is installed, you should verify that it is installed properly and the service is running. To ensure SQL server services is running: 1. Click Start, Control Panel, then double-click Administrative Tools. 2. The Administrative Tools page opens. Double-click Services. 6 Diamond II v2.3 Service Pack 4 Installation Manual

13 3. The Services page opens. Locate SQL Server (MSSQLSERVER). The status should read Started, which means that the service is running. 4. If it is blank, then the service is not running. Check the SQL Server documentation for more information on troubleshooting. 5. Close all open pages. Diamond II v2.3 Service Pack 4 Installation Manual 7

14 Installing Diamond II server on Windows Server 2008 R2 Recommended minimum requirements Diamond II is designed to operate on a system that meets these minimum requirements for hardware and software. Hardware The minimum hardware requirements for the Server are listed below. P4 2 GHz 2 GB RAM CD/DVD drive 10/100 Mb network card 1024 by 768 resolution, 16-bit color display 20 GB available hard drive space Hard drive space will vary depending on your system environment. If you elect to partition your hard drive, verify that sufficient space remains in your system drive for your program files to load properly. Server software Microsoft Windows Server 2008 or 2008 R2 Standard (Full Installation) Microsoft SQL Server 2005 or 2008 Recommended: Ability for remote Internet access support Installing Windows Server Install Windows Server on to the computer. You must assign a static IP address to the server. Attach the server computer to the domain. If there is no domain controller, then the Diamond II server computer can be configured to be a domain controller. Installing SQL Server Diamond II requires SQL Authentication also know as "Mixed Mode." SQL instances are acceptable, as long as Diamond II can access the instance via an instance name and not by port number. 8 Diamond II v2.3 Service Pack 4 Installation Manual

15 Diamond II uses the SQL Server Agent to run jobs in the background. Installing Diamond II server Prerequisites Windows 2008 Server already installed on computer. Administrator permissions to log into the computers. Computer joined to a windows domain. SQL Server already installed. Diamond II Installation Files. Diamond II license file (sysconfg.dat). USB Software Sentinel dongle. Steps 1. Install Diamond II server. 2. Start Diamond II for the first time. 3. Start the Diamond II workstation for the first time 4. Modify Window's Taskbar. 5. Disable Windows Firewall. 6. Enable Desktop Experience. Diamond II v2.3 Service Pack 4 Installation Manual 9

16 1. Installing Diamond II server for the first time 1. Log onto the computer as the Administrator. 2. Insert the Diamond II Service Pack 4 CD into the CD drive. 3. If Auto Insert Notification is enabled for your CD drive the Diamond II Installation menu will appear. Otherwise, double-click on the CD and doubleclick "Startup_Menu" (located in the root directory of the CD). The Diamond II Installation menu should appear. 4. Select "Install Sentinel Driver" from the menu. The InstallShield Wizard will appear 10 Diamond II v2.3 Service Pack 4 Installation Manual

17 5. From the Sentinel Protection Installer screen, click Next to continue 6. From the Sentinel Protection Installer License Agreement screen read the license agreement. If you agree, click I accept the terms in the license agreement and click Next. Diamond II v2.3 Service Pack 4 Installation Manual 11

18 7. From the Setup Type screen, click Complete then Next. 8. From the Ready to Install screen, click Install. 12 Diamond II v2.3 Service Pack 4 Installation Manual

19 9. From the Firewall detected screen, click No. 10. The software installation should start. To the InstallShield Install Wizard, click Finish. 11. Select "Start the Diamond II Installer" from the Diamond II Installation menu. 12. From the Welcome to Diamond II screen, click Next. 13. From the License Agreement screen, read the license agreement. If you agree, click I Agree and click Next. 14. From the Select Install Folder screen, select the folder where Diamond II will be installed. The Everyone option should be selected. Click Next. 15. From the Confirm Installation screen, click Next. Diamond II v2.3 Service Pack 4 Installation Manual 13

20 16. The Diamond II application should begin to install. The next screen will be the Server or Workstation selection screen. Select Server and OK. 17. The Diamond II Server Installation window will appear: For "Domain Name", enter the name of the window's domain. For "Database Server Name", enter the SQL server name. You can include the database server name\instance name if you are not using the default instance. For "Database Logon", enter the SQL User account, (maybe SA, it cannot be a window's user account) For "Database Password", enter the password for the SQL user account. For "Install a new database", check the box. For "Redundant Server", do not check the box. To continue click Update Registry/Master Directory. 14 Diamond II v2.3 Service Pack 4 Installation Manual

21 Note: If an invalid Database Server Name, Database Logon or Database Password was entered the following message will appear: You must correct the problem before proceeding. Note: If you are upgrading an existing installation, the following will be displayed. Click No to continue. 18. If installing Diamond II for the first time, the installer will prompt for the location of the Diamond II license file. Click the Browse button to browse to the location of the sysconfg.dat file. 19. Once located, click Open to continue. Diamond II v2.3 Service Pack 4 Installation Manual 15

22 20. Click OK to continue 21. Click Close to close the Diamond II installation program. 22.To obtain the latest USB Software Sentinel drivers visit the following link: and download the Sentinel Protection Installer (version or above) and the Sentinel Advanced Medic v1.31 or higher (Diagnostic Utility). 22. Install the USB Software Sentinel into the USB port of the Diamond II server at this time. 16 Diamond II v2.3 Service Pack 4 Installation Manual

23 2. Starting Diamond II for the first time 1. From Start, select Administrator Tools, and then select Services. Locate D2Server. 2. Right mouse click on D2Server and select Properties. Change the Startup Type to Automatic, click Start and click OK. Note: The service should start and a low tone then high tone should be heard from the computer's speaker. If the service does not start, the installation program was not successful (Try uninstalling and re-installing the program). 3. Close the Service's window. Diamond II v2.3 Service Pack 4 Installation Manual 17

24 Note: If the test is not successful, check window's application log for error messages. From the Start button, click Programs, Administrative Tools, and Event Viewer's Application log. Note: The CD contains the file "Diamond_II_Troubleshooting" to assist in troubleshooting problems. 3. Starting the Diamond II workstation for the first time 1. Next double click on the Diamond II icon on the desktop. You will get 3 of these Windows Security Warnings. Click Yes to each. 2. The Diamond II Log On box should appear. For Server name, enter the short name of this computer. For User name, enter Admin For Password, leave it blank Click OK 18 Diamond II v2.3 Service Pack 4 Installation Manual

25 You should see. If you do not see the Executing Directory Synchronization message, check the Window's Event Viewer's Application log. From Start, select Administrator Tools, then Event Viewer and then Windows Logs. The application log will report Diamond II errors like Copy Protection Not Found. If this is the case, insure the USB Software Sentinel dongle for Diamond II is plugged in and restart the computer. Then the Diamond II Main Menu will appear. 3. Select Log Off, and close the Diamond II application. 4. Wait 10 Seconds and open the Diamond II application again to verify the login is working correctly. Diamond II v2.3 Service Pack 4 Installation Manual 19

26 4. Modify Windows Taskbar to show small icons 1. Right mouse click on Window's Taskbar and select Properties. 2. Select Use small icons and click OK. 20 Diamond II v2.3 Service Pack 4 Installation Manual

27 5. Disabling Windows Firewall 1. On the Primary Server, from Start, select Administrator Tools and Windows Firewall with Advanced Security. 2. Select Windows Firewall Properties. 3. Select the Domain Profile tab and set the Firewall state to Off and click OK. 4. Close the Windows Firewall with Advanced Security window. Diamond II v2.3 Service Pack 4 Installation Manual 21

28 6. Enable Desktop Experience 1. From Window's Control Panel, under Programs, select Turn Windows features on or off. 2. Select Features, then Add Features. Select Desktop Experience a pop-up window will appear. 3. Click Add Required Feature. 4. At the Select Feature screen select Next. 5. At the confirm Installation Selections, click Install. It will take a few minutes to install and the system will want to restart the computer. 6. At the Installation Results screen click Close. 7. Click Yes to "Do you want to restart now?" 8. The system will install the required files and restart the computer twice. After you log into windows the Installation Results screen will again appear, this time indicating the Installation succeeded. Click Close. Notes on Windows Server 2008 R2 Server 2008 adds a lot of security features by default. For example the system may prompt to change passwords every 42 days or have a minimum password length. 22 Diamond II v2.3 Service Pack 4 Installation Manual

29 If your computer is a domain controller: The system may prompt to change passwords every 42 days. To disable this feature, Click Start, then All Programs, then Administrative Tools and then Group Policy Management. Expand the Forest. Expand the Domains Expand the local domain. Right mouse click on Default Domain Policy and select Edit. The Group Policy Management Editor appears Expand Computer Configuration Expand Policies Expand Windows Settings Expand Security Settings Expand Account Policies Expand Password Policy Modify the appropriate value and close the Group Management Policy editor. Diamond II v2.3 Service Pack 4 Installation Manual 23

30 Users logging onto Domain Controllers For a user to log onto a Domain Controller, he must be in one of the following Windows User Groups: Account Operators Administrators Backup Operators Print Operators 24 Diamond II v2.3 Service Pack 4 Installation Manual

31 Installing Diamond II server on Windows Server 2003 R2 Prerequisites Windows Server already installed on computer. Administrator permissions to log into the computer. SQL Server already installed on computer. Diamond II Installation File. Diamond II license file (sysconfg.dat). USB Software Sentinel dongle. Recommended minimum requirements Diamond II is designed to operate on a system that meets these minimum requirements for hardware and software. Hardware The minimum hardware requirements for Server and client computers are listed below. The following are minimum hardware requirements for server computers: P4 2 GHz 2 GB RAM CD/DVD drive 10/100 Mb network card 1024 by 768 resolution, 16-bit color display 20 GB available hard drive space Hard drive space will vary depending on your system environment. If you elect to partition your hard drive, verify that sufficient space remains in your system drive for your program files to load properly. The following items are recommended: Approved modems if using dial-up controllers Ability for remote Internet access support Software Microsoft Windows Server 2003 or 2003 R2 Diamond II v2.3 Service Pack 4 Installation Manual 25

32 Microsoft SQL Server 2005 or 2008 Computer must be joined to a window's domain controller. (The Diamond II server computer can be configured as a domain controller) Installing Windows Server Install Windows Server on to the PC. You must assign a static IP address to the server. Attach the server PC to the domain. If there is no domain controller, the Diamond II server computer can be configured to be a domain controller. Installing SQL Server Diamond II requires SQL Authentication also know as "Mixed Mode." SQL instances are acceptable, as long as Diamond II can access the instance via an instance name and not a port number. Diamond II uses the SQL Server Agent to run jobs in the background. 26 Diamond II v2.3 Service Pack 4 Installation Manual

33 Installing Diamond II Server for the first time 1. Log onto the computer as the administrator. 2. Insert the Diamond II Service Pack 4 CD into the CD drive. 3. If Auto Insert Notification is enabled for your CD drive the Diamond II Installation menu will appear. Otherwise, double-click on the CD and doubleclick "Startup_Menu" (located in the root directory of the CD). The Diamond II Installation menu should appear. 4. Select "Install Sentinel Driver" from the menu. The InstallShield Wizard will appear. Diamond II v2.3 Service Pack 4 Installation Manual 27

34 5. From the Sentinel Protection Installer screen, click Next to continue 6. From the Sentinel Protection Installer License Agreement screen read the license agreement. If you agree, click I accept the terms in the license agreement and click Next. 28 Diamond II v2.3 Service Pack 4 Installation Manual

35 7. From the Setup Type screen, click Complete then Next. 8. From the Ready to Install screen, click Install. Diamond II v2.3 Service Pack 4 Installation Manual 29

36 9. From the Firewall detected screen, click No. 10. The software installation should start. When the installation completes click Finish. 11. Select "Start the Diamond II Installer" from the Diamond II Installation menu. 12. From the Welcome to Diamond II screen, click Next. 13. From the License Agreement screen, read the license agreement. If you agree, click I Agree and click Next. 14. From the Select Install Folder screen, select the folder location where you wish the Diamond II to be installed. The Everyone option should be selected. Click Next. 15. From the Confirm Installation screen, click Next. 30 Diamond II v2.3 Service Pack 4 Installation Manual

37 16. The Diamond II application should begin to install. The next screen will be the Server or Workstation selection screen. If installing on the Diamond II file server, select Server and OK. 17. The Diamond II Server Installation window will appear: For "Domain Name", you can leave blank. For "Database Server Name", enter the SQL server name. You can include the Database server name\instance name if you are not using the default instance. For "Database Logon", enter the SQL User account, (maybe SA, it cannot be a window's user account) For "Database Password", enter the password for the SQL user account. For "Install a new database", check the box. For Redundant Server, leave it unchecked. To continue click Update Registry/Master Directory. Diamond II v2.3 Service Pack 4 Installation Manual 31

38 Note: If an invalid Database Server Name, Database Logon or Database Password was entered the following message will appear: You must correct the problem before proceeding. Note: If you are upgrading and existing installation, the following will be displayed. Click No to continue. 18. If installing Diamond II for the first time, the installer will prompt for the location of the Diamond II license file. 32 Diamond II v2.3 Service Pack 4 Installation Manual

39 19. Click the Browse button to browse to the location of the sysconfg.dat file. Once located, click Open to continue. 20. Click OK to continue 21. Click Close to close the Diamond II installation program. 22.To obtain the latest USB Software Sentinel drivers visit the following link: and download the Sentinel Protection Installer (version or above) and the Sentinel Advanced Medic v1.31 or higher (Diagnostic Utility). 22. Plug in the Software Sentinel into the USB port of the Diamond II server at this time. Diamond II v2.3 Service Pack 4 Installation Manual 33

40 Starting Diamond II for the first time 1. From the Start button, click Programs, Administrative Tools, and Services. 2. Right mouse-click on D2Server and select Properties. Change the Startup Type to Automatic. Next click Start to start D2Server service and click OK. 3. The service should start and a low tone then high tone should be heard from the computer's speaker. If the service does not start, the installation program was not successful (Try uninstalling and re-installing the program). 4. Close the Service's window. 34 Diamond II v2.3 Service Pack 4 Installation Manual

41 Note: If the test is not successful, check window's application log for error messages. From the Start button, click Programs, Administrative Tools, and Event Viewer's Application log. Note: The CD contains the file "Diamond_II_Troubleshooting" to assist in troubleshooting problems. Starting the Diamond II Workstation for the first time 1. Next Double click on the Diamond II icon on the desktop. 2. The Diamond II Log On box should appear. For Server name, enter the short name of this computer. For User name, enter Admin For Password, leave it blank Click OK You should see: Diamond II v2.3 Service Pack 4 Installation Manual 35