Notting Hill Housing (Corporate Services)

Transcription

1 Post Project Manager Technical Web and SharePoint Manager Responsible to ICT Business Solutions Manager Date March 2013 Job purpose The purpose of this role is to support and enable the delivery of excellent customer service, improve operational efficiency, provide cost effective services, deliver relevant, timely and reliable information and to support NHHG with simple, intuitive and effective technology. You will provide a high quality support service for the Group s information and data projects specifically addressing SharePoint and Internet systems. This involves, but is not limited to, facilitating and managing SharePoint, internet, intranet and web projects, interacting with stakeholders at all levels to identify requirements, formulating technical strategies, creating functional design documentation, providing leadership on best practise and acting as a trusted adviser and mentor to other staff. You will analyse the business needs to ensure the SharePoint solutions meets their needs, create quality project plans, manage dashboard reports and risk/issue logs, while driving the successful implementation of their SharePoint solutions. You will be an experienced Project Manager with previous experience delivering SharePoint and web/intranet projects. In addition, you will participate as a member of information technology teams (such as Data Architecture or Information Management), you will help facilitate change across the ICT department, you will enable and empower the business by simplifying business processes, consolidating and reducing the number of software applications, delivering new technology solutions and supporting management s strategic initiatives. Key tasks Business Analysis Works with colleagues and clients/users to investigate and document business functions, processes, information flows and data structures, using various methodical and consistent techniques. Works with colleagues and clients/users to investigate operational issues, problems and new opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes/procedures, organisation and equipment. Assists in the analysis of the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration. Works with colleagues and clients/users in specifying information flows, processes/procedures, and data objects that will meet the business requirements.

2 Key tasks Records work with appropriate documentation, meeting the required standards and uses suitable methods and tools. Arranges, prepares and facilitates client/users meetings and presents issues and solutions both orally and in writing. Assists clients/users in producing clearly defined acceptance tests for automated systems. 7 Assists in defining and justifying (in business terms) initiatives to develop/implement automated and non-automated components of new or changed processes. 8 Requirements Definition & Management Defines scope and business priorities for small-scale changes and may assist in larger scale scoping exercises. 9 Elicits requirements from operational management and other stakeholders Selects appropriate techniques for the elicitation of detailed requirements taking into account the nature of the required changes, established practice and the characteristics and culture of those providing the requirements. Specifies and documents business requirements as directed, ensuring traceability back to source. Analyses them for adherence to business objectives and for consistency, challenging positively as appropriate. 12 Works with stakeholders to prioritise requirements 13 Project Management Defines, documents and safely executes projects, actively participating in all phases of the project. Identifies, assesses and manages risks to the success of the project Prepares and maintains realistic project and quality plans and tracks all activities against the plans, providing regular and accurate reports to senior management, and client/user management as appropriate. Monitors costs, timescales and resources used, and takes action where these deviate from agreed tolerances. Manages the change control procedure, gaining authorisation for revisions to the project(s) from project sponsors. Provides effective leadership to the project team ensuring that team members are motivated and developing their skills and experience. Takes appropriate action where performance deviates from agreed tolerances. Actively represents the project team, ensuring that effective relationships are built and maintained with the business.

3 Key tasks Ensures that own projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are captured and actioned. Produces appropriate documentation to support these processes. Evaluates and makes recommendations/decisions on technical options as appropriate. Uses appropriate project management methodologies as well as corporate/industry standards and tools for documentation. People Management Manages SharePoint team to ensure that staff are properly trained and able to perform their duties in a safe manner whilst maintaining network security. Focuses on employee development and enables professional growth. Delegates tasks and work requirements to resources ensuring clear responsibilities, deadlines and deliverables. Responsible for performance management of resources focusing on outcomes, delivery and customer service SharePoint and Web tasks Responsible for working with Microsoft partners, digital media agencies, design agencies and other solution providers. Designing SharePoint architectures and templates including assisting with defining taxonomy, meta data and master templates Incorporates user experiences, current web tools, emerging web trends and/or SharePoint functionality in defining technical solutions. General 27 To perform any other duties commensurate with this role 28 To understand the importance of taking care of your own health and safety and that of others; and therefore follow the guidance outlined in the NHH Safety Management System.

4 How do you meet our requirements? Below you will find the skills, abilities, experience and competencies needed to do the job you re applying for. Use the space under How do you meet our requirements? on your application form to explain how you meet these requirements. Only write about the categories that are being assessed by the application form. You must be able to show the following skills and abilities 1 Customer Focus (Core to all NHH roles) I find out what matters to my customers within and outside of Notting Hill and respect their diverse needs. I find pragmatic ways to provide excellent customer service, treating all customers fairly, keeping in mind my job and Notting Hill priorities. I manage customers expectations and do not create dependency. 2 Team work (Core to all NHH roles) I do what s best for the team, building common ground and team spirit. I share my knowledge and build on people s diverse expertise and contributions. I focus my and my colleagues energies on team goals, and combining our different contributions to make them a reality. 3 Make things happen (Core to all NHH roles) I focus my efforts and energy on actions which get the job done. I prioritise, make and implement decisions using Notting Hill resources in a cost-effective way. I take responsibility to deliver quality solutions and achieve results on time. I think ahead and am flexible to overcome difficulties that get in my way. 4 Seek and evaluate information I am curious, asking and searching for information and context from different people and information sources, about the issues and challenges involved in work. I analyse and interpret knowledge and data, separating facts from opinions to identify connections and root causes of problems. I look beyond the obvious to identify different solutions. assessment through interview and interview and

5 You must be able to show the following skills and abilities 5 Influence across boundaries I get things done using formal and informal contacts and channels within and outside of Notting Hill. I work across departments, functions and organisation boundaries, taking account of my and others roles and responsibilities and informal ways of working. I understand and balance the priorities of different stakeholders to achieve the best for Notting Hill. 6 Improvement and innovation I review, adapt and improve the quality of Notting Hill work. I challenge any sub-standard work and inefficient systems, using performance data to show how to increase results, enhance quality and cut costs. I identify, propose and champion practical innovative solutions which improve the way things get done. 7 Planning & project management I plan, budget and manage the achievement of specific operational and business objectives. I create milestones and prioritise and schedule activities, allocating work and resources between individuals and teams, to maximise performance. I anticipate risks and forecast future performance, and use this to take remedial action to achieve the right result. interview interview You must also be able to or have the following Comprehensive experience of delivering SharePoint projects, preferably SharePoint 2010 Proven experience of supplier management including contract and service level negotiation with web, design or media agencies. Proven experience of providing business system analysis and development services in a project environment CV, interview and CV, interview and CV, interview and

6 You must also be able to or have the following Excellent communication and presentation skills for working with both business customers and technical staff Desirable experience of managing technical and functional support staff Proven experience of delivering web and/or intranet projects CV, interview This list is not an exhaustive list of duties and responsibilities, there may be other ad hoc duties that fall within the remit of the role that the job holder may need to complete.