Role Description Business Analyst / Consultant - ICT

Transcription

1 Role Description Business Analyst / Consultant - ICT Classification/Grade/Band Clerk Grade 7/8 ANZSCO Code PCAT Code Date of Approval 28 February 2014 Primary purpose of the role The Business Analyst/Consultant - ICT reviews and analyses the organisations' business intentions, services, processes and information needs to identify changes that lead to business improvements. Key accountabilities Analyse existing systems, applications and functions to ensure strategic ICT objectives are met Undertake qualitative and quantitative research to identify trends and assist with determining business priorities Build and maintain key relationships with users, technical staff and stakeholders to determine and resolve issues Provide accurate advice about technical issues and solutions to assist with specifying business requirements for new or existing solutions Key challenges Establish relationships with stakeholders to develop trust and ensure reliable and accurate information Distil business needs to identify fit for purpose options Key relationships Who Internal Manager Work team Clients/customers Why Escalate issues, keep informed, advise and receive instructions Support team, work collaboratively to contribute to achieving the team s business outcomes Resolve issues and provide solutions to problems Provide information regarding agency sector wide rules and standard Capabilities for the role The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability Framework is available at This role also utilises an occupation specific capability set which contains information from the Skills Framework for the Information Age (SFIA). The capability set is available at 1

2 Capability summary Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus capabilities for this role. Refer to the next section for further information about the focus capabilities. NSW Public Sector Capability Framework Capability Group Capability Name Level Display Resilience and Courage Act with Integrity Manage Self Value Diversity Communicate Effectively Commit to Customer Service Work Collaboratively Influence and Negotiate Deliver Results Plan and Prioritise Think and Solve Problems Demonstrate Accountability Finance Technology Procurement and Contract Project Adept Foundational Foundational Occupation / profession specific capabilities Capability Set Category, Sub-category and Skill Level and Code Strategy and Architecture - Business Strategy and Planning Business Process Improvement Level 5 - BPRE - Business Analysis - Requirements Definition and - Relationship Stakeholder Relationship Level 4 - BUAN Level 4 - REQM Level 5 - RLMT Role Description Business Analyst / Consultant - ICT 2

3 Focus capabilities The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate competence. The behavioural indicators provide examples of the types of behaviours that would be expected at that level and should be reviewed in conjunction with the role s key accountabilities. NSW Public Sector Capability Framework Group and Capability Level Personal Attributes Display Resilience and Courage Relationships Communicate Effectively Relationships Commit to Customer Service Results Deliver Results Results Think and Solve Problems Adept Behavioural Indicators Be flexible and adaptable and respond quickly when situations change Offer own opinion and raise challenging issues Listen when ideas are challenged and respond in a reasonable way Work through challenges Stay calm and focused in the face of challenging situations Tailor communication to the audience Clearly explain complex concepts and arguments to individuals and groups Monitor own and others' non-verbal cues and adapt where necessary Create opportunities for others to be heard Actively listen to others and clarify own understanding Write fluently in a range of styles and formats Support a culture of quality customer service in the organisation Demonstrate a thorough knowledge of the services provided and relay to customers Identify and respond quickly to customer needs Consider customer service requirements and develop solutions to meet needs Resolve complex customer issues and needs Co-operate across work areas to improve outcomes for customers Complete work tasks to agreed budgets, timeframes and standards Take the initiative to progress and deliver own and team/unit work Contribute to allocation of responsibilities and resources to ensure achievement of team/unit goals Seek and apply specialist advice when required Research and analyse information and make recommendations based on relevant evidence Identify issues that may hinder completion of tasks and find appropriate solutions Be willing to seek out input from others and share own ideas to achieve best outcomes Role Description Business Analyst / Consultant - ICT 3

4 NSW Public Sector Capability Framework Group and Capability Level Business Enablers Project Behavioural Indicators Identify ways to improve systems or processes which are used by the team/unit Perform basic research and analysis which others will use to inform project directions Understand project goals, steps to be undertaken and expected outcomes Prepare accurate documentation to support cost or resource estimates Participate and contribute to reviews of progress, outcomes and future improvements Identify and escalate any possible variance from project plans Occupation specific capability set (Skills Framework for the Information Age SFIA) Category and Sub-Category Strategy and Architecture Business Strategy and Planning Level and Code Level 5 BPRE Level Descriptions BUSINESS PROCESS IMPROVEMENT (BPRE) Analyses business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches. Contributes to evaluating the factors which must be addressed in the change programme. Helps establish requirements for the implementation of changes in the business process Level 4 BUAN BUSINESS ANALYSIS (BUAN) Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration. Identifies potential benefits, and available options for consideration. Works with clients/users in defining acceptance tests Role Description Business Analyst / Consultant - ICT 4

5 Occupation specific capability set (Skills Framework for the Information Age SFIA) Category and Sub-Category Level and Code Level 4 REQM Level Descriptions REQUIREMENTS DEFINITION AND MANAGEMENT (REQM) Facilitates scoping and business priority-setting for change initiatives of medium size and complexity. Contributes to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source. Discovers and analyses requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate. Obtains formal agreement by stakeholders and recipients to scope and requirements and establishes a base-line on which delivery of a solution can commence. Manages requests for and the application of changes to base-lined requirements. Identifies the impact on business requirements of interim (e.g. migration) scenarios as well as the required end position Relationship Level 5 RLMT STAKEHOLDER RELATIONSHIP MANAGEMENT (RLMT) Develops and maintains one or more defined communication channels and/or stakeholder groups, acting as a single point of contact. Gathers information from the customer to understand their needs (demand management) and detailed requirements. Facilitates open communication and discussion between stakeholders, using feedback to assess and promote understanding of need for future changes in services, products and systems. Agrees changes to be made and the planning and implementation of change. Maintains contact with the customer and stakeholders throughout to ensure satisfaction. Captures and disseminates technical and business information Role Description Business Analyst / Consultant - ICT 5