AVAYA Intuity AUDIX LX Release 2.0 Installation Guide

Transcription

1 AVAYA Intuity AUDIX LX Reease 2.0 Instaation Guide Reease 2.0 May 2007

2 2007 Avaya Inc. A Rights Reserved. Notice Whie reasonabe efforts were made to ensure that the information in this document was compete and accurate at the time of printing, Avaya Inc. can assume no iabiity for any errors. Changes and corrections to the information in this document might be incorporated in future reeases. Documentation discaimer Avaya Inc. is not responsibe for any modifications, additions, or deetions to the origina pubished version of this documentation uness such modifications, additions, or deetions were performed by Avaya. Customer and/or End User agree to indemnify and hod harmess Avaya, Avaya's agents, servants and empoyees against a caims, awsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deetions to this documentation to the extent made by the Customer or End User. 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3 Contents Instaing an S3210R server Genera instaation considerations Site requirements Environmenta considerations Customer-provided cabinet requirements Instaation area considerations Weight and space considerations Power requirements for the S3210R Grounding requirements Unpacking the system Hardware Packing materias Instaing the hardware Instaing the hardware in a rack-mount configuration Instaing the UPS Instaing the S3210R Instaing the hardware in a stackabe desktop configuration Instaing the UPS Instaing the S3210R Connecting the power cabes Connecting the anaog-ine interface cards Connecting the monitor, keyboard, and mouse Connecting the monitor Connecting the keyboard and mouse Connecting the S3210R to the LAN Connecting the modem Powering up the system Checking the Voice System, Modem, and Network Addressing Accessing the system Log in to the system from the consoe Access the web-based administration pages Check the Voice System Status Activate the Modem Estabishing System LAN Settings Add Switch Integration Software and Language Packages Insta Additiona Language Software Insta Switch Integration Software Seect the Switch Integration INTUITY AUDIX LX Reease May

4 Contents Administering Switch Integration Initia System Administration Accessing the system Log in to the system from the consoe Access the administration pages from a remote machine Administering Basic Channe and Number Settings Ca Transfer Administration Voice Equipment Administration with Switch Integration Administering Message Core Overview Key Sequences Other Hepfu Key Sequences Basic Administration Digita Networking Administer Internet Messaging Administering LDAP on a Browser System Acceptance Test Performing Backups About the attended backup Before you begin Performing an attended backup Performing an attended backup to DVD+RW Performing an attended backup to a remote storage ocation Administering the remote storage server for FTP/SFTP backups Administer a server to support backups to a remote ocation Administering the remote storage ocation Viewing backup contents Viewing the contents of a DVD+RW backup medium Viewing the contents of a remote backup Administering remote storage Administering the remote storage server for FTP/SFTP backups Administering the remote storage ocation Restore Performing a restore from a remote storage ocation INTUITY AUDIX LX Reease May 2007

5 Contents Verifying the restore Repacing S3210R components S3210R components S3210R front pane components S3210R rear pane components S3210R interna components Protecting against ESD damage Repacing components Component repacement process checkist Shutting down the system Removing the server from the cabinet Removing the top cover Removing the circuit card hod-down bracket Reinstaing the circuit card hod-down bracket Reinstaing the top cover Returning the server to the cabinet Restoring power to the system Repacing the front chassis fan Repacing the rear chassis fan Repacing the power suppy Repacing the hard disk drive Repacing the DVD-RW drive Repacing the memory modue Repacing the rack-mount siding rais INTUITY AUDIX LX Reease May

6 Contents 6 INTUITY AUDIX LX Reease May 2007

7 Instaing an S3210R server INTUITY AUDIX LX Reease 2.0 supports the S3210R server. This server repaces the S3210 server for RoHS compiance reasons. The S3210R chassis is designed to be instaed in a rack-mount configuration, or in a stackabe desktop configuration. This section incudes the foowing topics: Genera instaation considerations on page 7 Unpacking the system on page 10 Instaing the hardware on page 11 Genera instaation considerations This section incudes the foowing topics: Site requirements on page 7 Unpacking the system on page 10 Packing materias on page 11 Site requirements This section describes physica requirements for the instaation site, which incude: Environmenta considerations on page 8 Customer-provided cabinet requirements on page 8 Instaation area considerations on page 8 Weight and space considerations on page 9 Power requirements for the S3210R on page 9 Grounding requirements on page 10 Intuity AUDIX LX Reease 2.0 May

8 Instaing an S3210R server Environmenta considerations Pace the system in an area where the environmenta conditions shown in the foowing tabe are maintained. Operating State Temperature Humidity (noncondensing) Operating Non-operating (in storage or being shipped) +10 to +35ºC (+50 to +95ºF) -20 to +50ºC (-4 to+122ºf) 20 to 80% RH 20 to 90% RH Customer-provided cabinet requirements If you are instaing an S3210R in a rack-mounted configuration, the customer-provided cabinet must meet the foowing requirements: The cabinet must contain a 4-post rack to support the server s weight. The cabinet must be secured to the foor before attempting to mount any units. The cabinet must accommodate the siding rais and extender brackets provided with each server. These siding Rais and extender brackets are designed for mounting in cabinets 22.5 to 32 inches in depth. The cabinet height must accommodate the number of units to be mounted. See Weight and space considerations on page 9 for server dimensions. Instaation area considerations Observe the foowing when determining where to pace the S3210R server: Use ony the power cord assemby provided to connect the system to an AC outet. Insta the system within 6 feet (2m) of a grounded AC outet. Do not use extension cords with the system. Ensure that the AC outet to be used to power the system (via the power cord) is a grounded outet. If you are unsure of the ground integrity of the outet, have a trained and certified eectrician check the outet. Consider the server connection to a branch circuit with regard to overoad or overcurrent protection. Verify the system ratings to ensure that, together with other equipment connected to the same branch circuit, an overcurrent or overoad condition does not exist. Maintain an air-distribution system that provides adequatey cooed, fitered and humidity-controed air. Do not insta the system such that the ventiation or fan openings wi be bocked. 8 Intuity AUXIX LX Reease 2.0 May 2007

9 Genera instaation considerations S3210R system instaations in Sweden, Finand, Norway, and Austraia must be instaed in a restricted-access ocation. The system reies on a ground connection through the main pug with an earth contact. Because of unreiabe earthing concerns in Sweden, Finand, Norway, and Austraia, the system must be instaed by Service Personne in a restricted access ocation. A restricted access ocation is defined as access that can be gained ony by Service Personne or Customers who have been instructed about the reasons for the restricted access and any safety precautions that must be taken. In these cases, access to the system is gained by the use of a too (such as a ock and key) or other means of security. Weight and space considerations The foowing tabe ists the approximate weight, height, width, and depth of the S3210R server. Weight Height Width Depth 41.5 b. (18.3 kg) 7 in. (17 cm) 17 in. (43.3 cm) 20.5 in. (52 cm) The foowing tabe ists the approximate weight, height, width, and depth for the monitor and keyboard. Periphera Weight Height Width Depth Monitor (incuding pedesta) 7.1 LB (3.2 kg) 14 in. (35 cm) 13.5 in. (34 cm) 6 in. (15 cm) Keyboard 5 LB (2.3 kg) 2.5 in. (6.4 cm) 19 in. (48 cm) 8 in. (20.5 cm) A monitor is not necessariy ordered and shipped for each system. The weight and space considerations isted are for those shipments that incude a 15-inch monitor. Power requirements for the S3210R The foowing tabe ists the power requirements for the S3210R server. Attribute Vots AC (VAC) Hertz (Hz) Phase Requirement (auto-sensing) (+/- 3 Hz) Singe Intuity AUDIX LX Reease 2.0 May

10 Instaing an S3210R server Attribute Requirement Amps (115V/230V) 6/3 Heat Dissipation 1123 BTU Grounding requirements An S3210R server reies on the ground connection through the main socket-outet for continued safe operation. Ensure that the AC outet to be used to power the system (via the UPS or power cord for separate components) is a grounded outet. If you are unsure of the ground integrity of the outet, have a trained and certified eectrician check the outet. In addition, observe the foowing grounding requirements when determining where to pace the server: Use ony the power cord provided with each unit to connect it to the universa power suppy (UPS) or to an AC outet. Insta the server within 6 feet (2 m) of a grounded AC outet. Do not use extension cords with the system. Use ony shieded cabes and equipment in conjunction with the system to maintain safe eves of eectromagnetic compatibiity. WARNING:! WARNING: The servers must be connected to an earthed mains socket-outet. Faiure to do so wi resut in aowing a hazard to be present that coud cause severe persona injury or death. CAUTION:! CAUTION: System grounding must compy with the genera rues for grounding provided in artice 250 of the Nationa Eectrica Code (NEC), Nationa Fire Protection Agency (NFPA), or the appicabe eectrica code in the country of instaation. Unpacking the system This section describes the hardware you receive with an S3210R server and how to hande the packing materias. This section incudes the foowing topics: Hardware on page 11 Packing materias on page Intuity AUXIX LX Reease 2.0 May 2007

11 Instaing the hardware Hardware You shoud receive boxes containing the computer, keyboard, and monitor (if ordered). Be sure that the foowing items are packed in the box or boxes: The system chassis. One 6-foot to 8-foot (2-meter to 3-meter) power cord (depending on country in which you are doing the instaation) One keyboard with on-board mouse and spit connector cord One 4-pin RJ11 cabe for each voice port purchased One LAN cabe One monitor and power cord, if ordered One Maintenance Modem, and required cabes Packing materias Save the shipping carton and a packing materias to use in case you have to return the system to the manufacturer. If you ordered mutipe systems, saving one carton and one set of packing materias shoud be sufficient. Packing materias incude: Antistatic bags Cardboard and foam inays The packing materias aso may incude a pastic bag designed to protect the system from moisture during shipment. Discard this bag. It is not reusabe. Aso save the shipping cartons for the keyboard and monitor. Instaing the hardware This section provides instructions for instaing your hardware, which incudes the S3210R server and an optiona uninterruptibe power system (UPS). A UPS is strongy recommended for the S3210R. The UPS protects the system from most common power probems incuding power faiures, power sags, and power surges. Intuity AUDIX LX Reease 2.0 May

12 Instaing an S3210R server This section incudes these topics: Instaing the hardware in a rack-mount configuration on page 12 Instaing the hardware in a stackabe desktop configuration on page 14 Instaing the hardware in a rack-mount configuration To insta your hardware in a rack-mount configuration perform the procedures in the foowing sections: Instaing the UPS on page 12 Instaing the S3210R on page 13 Instaing the UPS The UPS must be positioned in the rack beow the server. To insta the UPS in a rack: 1. Gather the necessary rack-mount hardware, incuding the mounting handes, brackets, and screws. 2. Pace the UPS on a fat, stabe surface with the front of the UPS facing toward you. 3. Attach the mounting hande (item 1 in the figure beow) to each bracket (Item 2) using the suppied screws. 4. Aign the mounting brackets with the screw hoes on the side of the UPS and secure using the suppied screws. 5. Secure the UPS in the rack. 12 Intuity AUXIX LX Reease 2.0 May 2007

13 RESET Instaing the hardware Instaing the S3210R Insta the S3210R directy above the UPS. Refer to the foowing iustration as you perform the steps in this section To insta an S3210R server into a rack: 1. Remove the rai assemby and screws from their packaging. 2 h3iarai LAO If more than one set of screws is provided, identify the set of 12 screws that fits the S3210R server hardware. Ony one set of thick Phiips round head screws fits tighty to the rais. Any other screws are not needed. 2. Reease and detach the inner rai from the side: a. Fuy extend the rai. b. Pu the reease ock out, the arrow tab, forward. See Item 1 in the iustration. c. Separate the inner rai from the side. 3. Attach the inner rai to the server: a. Pace the S3210R server on a fat, stabe surface. b. Aign the inner rai against the side of the server. Ony three hoes in the rai ine up with the corresponding hoes in the server chassis. Intuity AUDIX LX Reease 2.0 May

14 Instaing an S3210R server CAUTION: c. Starting with the hoe nearest the front of the server, insert a screw into the hoes indicated in Item 2 in the iustration. 4. Attach the side to the frame of the customer-provided cabinet: a. Loosen the two Phiips screws inside the front bracket. Extend the bracket to fit the frame. See Item 3 in the iustration. b. Secure the bracket to the front and rear posts in the customer-provided cabinet. Tighten a three screws. See Items 4 and 5 in the iustration. c. After the bracket is in pace, tighten the two screws inside each rear bracket. See Item 5 in Attaching a rack-mount rai assemby on an S3210R server.! CAUTION: You need two peope for the next step. 5. Mount the server in the cabinet: a. Fuy extend the side out the front of the cabinet. See Item 6 in the iustration. b. Have one person hod up the front of the server. Have a second person hep support the server, and guide the server onto the side. 6. Continue with Connecting the power cabes on page 15. Instaing the hardware in a stackabe desktop configuration To insta your hardware in a stackabe desktop configuration perform the procedures in the foowing sections: 1. Instaing the UPS on page Instaing the S3210R on page 14 Instaing the UPS The UPS must be positioned beow the server. To insta the UPS in a stackabe desktop configuration: 1. Secure four rubber spacers to the bottom of the UPS, one at each corner. 2. Set the UPS on a stabe surface. The UPS forms the base of the server configuration. Instaing the S3210R To insta the S3210R in a stackabe desktop configuration: 1. Gather the rubber spacers shipped with each S3210R. 14 Intuity AUXIX LX Reease 2.0 May 2007

15 FULL RANGE Instaing the hardware 2. Attach the rubber spacers to the bottom of the S3210R. The S3210R is about two inches deeper than the UPS. Be certain to position the rubber spacers on the S3210R such that a four spacers wi rest on the top of the UPS. 3. Pace the S3210R on top of the UPS. 4. Continue with Connecting the power cabes on page 15. Connecting the power cabes Refer to the foowing iustration whie performing this task h2iaxbk LAO Screws for top cover 2 Power suppy 3 AC power receptace 4 On/off switch 5 Mouse connector 6 Keyboard connector 7 USB ports 8 Seria port (COM1) 9 Parae port (not used) Intuity AUDIX LX Reease 2.0 May

16 Instaing an S3210R server 10 Video connector 11 USB ports 12 LAN interface 13 Seria port (COM2) 14 Anaog voice cards To connect the power cabes: 1. Connect the femae end of the server power cabe to the mae power connector (item 3 in the iustration in this section) ocated on the back of the server. 2. Connect the mae end of the power cabe to an AC receptace ocated on the back of the UPS. 3. Connect the UPS power cabe into an appropriate AC power outet. 4. Continue with Connecting the anaog-ine interface cards on page 16. Connecting the anaog-ine interface cards This section provides steps for connecting the anaog-ine interface cards instaed in the S3210R (item 14 in the iustration in Connecting the power cabes on page 15) to the switch. To connect the interface cards: 1. Pug a phone cabe into each RJ-11 jack on the first anaog-ine interface card. 2. Pug the other end of each phone cabe into the switch. 3. Repeat steps 1 and 2 for each instaed anaog-ine interface card. 4. Continue with Connecting the monitor, keyboard, and mouse on page 16. Connecting the monitor, keyboard, and mouse This section incudes the foowing topics: Connecting the monitor on page 16 Connecting the keyboard and mouse on page 17 Connecting the monitor A monitor is avaiabe for purchase for use with the S3210R server or you can suppy a monitor. Most standard monitors wi work with the S3210R. 16 Intuity AUXIX LX Reease 2.0 May 2007

17 Instaing the hardware Two cabes connect the monitor to the system: Video cabe connector: The video cabe connector has a video input connector at one end. The other end of the cabe is permanenty attached to the monitor. Power cabe: The power cabe for the monitor connects to an AC outet on the UPS. To connect the monitor cabes: 1. Pug the video cabe connector from the monitor directy into the video connector ocated on the back of the chassis. The video connector is item 10 in the iustration in Connecting the power cabes on page Tighten the thumbscrews on the video cabe connector with your fingers or with a sma fat bade screwdriver. 3. Pug the femae end of the power cabe into the monitor. 4. Pug the mae end of the power cabe into an AC outet on the UPS. Connecting the keyboard and mouse Connect the PS/2 cabes for the mouse and keyboard to their corresponding connectors on the back of the server. The mouse connector is coor-coded green, and the keyboard connector is coor-coded purpe. If you choose, you can provide a standard PS2 mouse and pug the mouse cabe into the mouse receptace. Continue with Connecting the S3210R to the LAN on page 17. Connecting the S3210R to the LAN To connect an S3210R server to the corporate LAN: 1. Connect one end of the standard Ethernet cabe to the RJ45 connector on the back of the server. This connector is item 12 in the iustration in Connecting the power cabes on page Connect the other end of this cabe to an Ethernet interface on the corporate LAN. The entity that is responsibe for maintaining the corporate LAN shoud make this connection (see the customer contract or the statement of work). 3. Continue with Connecting the modem on page 18. Intuity AUDIX LX Reease 2.0 May

18 Instaing an S3210R server Connecting the modem In North America ony, a seria modem is provided for remote maintenance on systems running on the S3210R server. Compete the foowing procedure to connect the seria modem to the server. If you are using a customer-suppied seria modem, foow the manufacturer's instructions to connect the modem to the system. Then use the Insta Modem/ Software page to configure the modem to work on IALX. To connect the suppied seria modem: 1. Verify that dip switches 3 and 8 are in the down position (this shoud be the defaut). If you want the abiity to dia in to the modem, set dip switch 5 to the up position. If you do not want to aow diaing in to the modem, eave dip switch 5 in the down position. 2. Connect the 25-pin end of the provided 25-pin to 9-pin cabe to the modem. A 25-pin extension cabe is aso provided for use if needed. 3. Connect the 9-pin end of the 25-pin to 9-pin cabe to COM2 on the back of the server. This connector is item 13 in the iustration in Connecting the power cabes on page Pug one end of an anaog teephone cord into the TELCO jack on the modem. 5. Pug the other end of the anaog teephone cord into an anaog teephone jack. 6. Pug the modem's power suppy into the modem's power jack and into an eectrica outet. 7. Turn on the modem's power and then verify that the ight on the front pane of the modem is it. Once the modem is connected, you must administer its connection in the INTUITY AUDIX LX system software. Instructions for administering the modem connection is ocated in the Activate the Modem section of the INTUITY AUDIX LX onine hep system, or the Instaation Printabe Guide for INTUITY AUDIX LX. 8. Continue with Powering up the system on page 18. Powering up the system This section provides the steps required to power up the S3210R. This task assumes that you have aready assembed and correcty connected a required hardware components. 18 Intuity AUXIX LX Reease 2.0 May 2007

19 Instaing the hardware Refer to the foowing iustration whie performing this task RESET h2iaxfr LAO Handes 2 Front fan 3 On/off switch 4 System reset switch 5 Power LED indicator 6 Hard disk drive LED indicator 7 USB ports 8 DVD+RW To power up the S3210R system: 1. Verify that the power cabes for the server and a periphera devices are connected to the UPS or to an appropriate AC power outet. See the iustration in Connecting the power cabes on page 15 for reference. Connections incude: - UPS: connected to an appropriate AC power outet. - Server: connected to the UPS. - Externa modem: if present, connected to the UPS or to an appropriate AC power outet. 2. Press the On/Off switch ocated on the front of the UPS. The appropriate amps shoud ight (see your UPS documentation). Aways power up the UPS first. 3. Press the On/Off switch on the monitor. The power amp on the monitor shoud ight. Intuity AUDIX LX Reease 2.0 May

20 Instaing an S3210R server 4. If an externa modem is present, press the On/Off switch (if present) and verify that the appropriate amps ight (see the modem documentation for detais). 5. Togge the On/Off switch at the rear of the unit to on ( is on, 0 is off). This switch is item 4 in the iustration in Connecting the power cabes on page Press the On/Off switch on the front of the unit. This switch is item 3 in the iustration in this section. The LEDs on the front of the unit fash once. Then the LEDs ight to indicate system power and drive activity. 7. Wait up to 1 minute for the dispay to appear on the monitor. 20 Intuity AUXIX LX Reease 2.0 May 2007

21 Checking the Voice System, Modem, and Network Addressing This section assumes that the system just arrived from the factory and you have cabed the components together, or that you have successfuy instaed or updated the system software. This section incudes the foowing topics: Accessing the system on page 21 Log in to the system from the consoe on page 21 Access the web-based administration pages on page 22 Check the Voice System Status on page 22 Activate the Modem on page 22 Estabishing System LAN Settings on page 23 Accessing the system Once the software is instaed, you can access the system administration in either of two ways: From the consoe with the Firefox browser From any computer that has LAN access and a browser Log in to the system from the consoe To og in to the system from the consoe: 1. At the consoe, og in as craft (or sa if you are the system administrator) with the defaut password. 2. As soon as you og in, the system dispays the Firefox browser with the Messaging Administration main menu. If you have ogged in as sroot, rather than craft or sa, type webadmin to dispay the web-based administration pages. If you choose to administer the system from the command ine, the system popuates the web-based administration pages for you. Intuity AUDIX LX Reease 2.0 May

22 Checking the Voice System, Modem, and Network Addressing Access the web-based administration pages To access the web-based administration pages: 1. From a separate system, use your favorite browser and enter the address: hostname.dr.avaya.com where hostname is the name of the machine. 2. Use the craft ogin (or sa if you are the system administrator) with the defaut password. 3. Cick OK when the foowing popups appear: Website certified by Unknown Authority, Security Error: Domain Name mismatch and Security Warning: you have requested an encrypted page. 4. If you do not see the Avaya ogin page that asks for Login and Password, then make sure you have propery typed in the machine name. As soon as you og in, the system dispays the Messaging Menu in the eft frame of your browser and Messaging Administration in the main frame. Check the Voice System Status The voice system automaticay starts, but make sure that it is running. You can view the System Status, which incudes information on the state of the voice system. To view System Status: 1. From the Messaging Administration main menu, seect: Server Information Server Status After a short wait, the system dispays the Server Status page. 2. Scro down the Server Status page to verify that the voice system (Messaging Software) is running. Look for the entry "Voice System is Up." If the voice system is not up, Start the Messaging Software by seecting Utiities from the Messaging Menu. Activate the Modem To activate the modem: 1. Log in to the system with the craft ogin and password. 22 Intuity AUDIX LX Reease 2.0 May 2007

23 Estabishing System LAN Settings 2. From the Messaging Administration main menu, seect: Server Administration Modem/Termina Configuration 3. Compete the fieds for the modem you are administering. See the onine Hep for additiona information about each fied. 4. Cick Save at the bottom of the page. Estabishing System LAN Settings To estabish system LAN settings: 1. Log in to the system as craft or sa. 2. From the Messaging Administration main menu, seect: Server Administration TCP/IP Network Configuration 3. Compete the Network Addressing page using information from the configuration notes or the system administrator. See the onine hep for additiona information about each fied. 4. Cick Save at the bottom of the Network Addressing page. The instaation is compete. Continue with Add Switch Integration Software and Language Packages. Intuity AUDIX LX Reease 2.0 May

24 Checking the Voice System, Modem, and Network Addressing 24 Intuity AUDIX LX Reease 2.0 May 2007

25 Add Switch Integration Software and Language Packages You need configuration notes or a switch integration worksheet to perform the steps in this section. This section incudes steps for the foowing processes: Insta Additiona Language Software on page 25 Insta Switch Integration Software on page 26 Seect the Switch Integration on page 28 Insta Additiona Language Software The anguage packages, aso caed announcement sets, aow system users to hear voice prompts and system announcements in other anguages. The system is shipped from the factory with the foowing anguage packages instaed: US Engish Engish TDD (for teetype (TTY) machines) To insta additiona anguage packages: 1. Log on as craft (for a new instaation) or sa (if restoring a system). The sa defaut password is sapasswd. 2. From the Messaging Administration main menu, seect: Software Management Software Instaation 3. Foow the on-screen instructions to insert the DVD. 4. Cick DVD (or another instaation media if appicabe). 5. The system warns you that system data shoud be backed up. If necessary perform a system backup. If the system is new, no data needs to be backed up. 6. Cick Continue Operation. The system dispays a ist of packages avaiabe on the DVD, either software packages or additiona anguage sets depending on which DVD you have inserted. Packages that have aready been instaed are marked with "=". 7. Seect the anguage packages you want to insta. Intuity AUDIX LX Reease 2.0 May

26 Add Switch Integration Software and Language Packages 8. Press PageDown to see the bottom of the page, then cick Insta seected packages. The system dispays a ist of packages to be instaed. 9. Review the ist, then cick Proceed with instaation. The system begins the instaation and dispays instaation status messages. The instaation is compete when the pointer changes from a wristwatch to an X. 10. After the software is instaed, press PageDown to see the bottom of the status page. 11. If a software was instaed successfuy, remove the DVD from the DVD drive. 12. Cick Restart the System. 13. After the system restarts, press Enter to return to the prompt, and og in. 14. From the Messaging Administration main menu, seect: Utiities Start Messaging 15. If the system is to be shipped, stop the voice system and power off the system. If the system is to be administered now, go to Insta Switch Integration Software. Insta Switch Integration Software Before continuing, confirm that the switch integration you pan is generay avaiabe (GA). For more information about the GA integrations or to submit your integration for Controed Introduction testing, see Switch Integration Insta one of the two switch integration packages. The system defaut is that no switch integration package is instaed. The two choices are: LANset SWINset You can ony have one switch integration software package instaed on the system at one time. If one package is aready instaed and you want another, you must remove the first package before instaing the second package. 1. Log on as craft (for a new instaation) or sa (if restoring a system). The sa defaut password is sapasswd. 2. From the Messaging Administration main menu, seect: Software Management Software Instaation 26 Intuity AUDIX LX Reease 2.0 May 2007

27 Insta Switch Integration Software 3. Switch Integration software is incuded on the main INTUITY AUDIX LX software DVD. Obtain the DVD, then foow the on-screen instructions to insert the DVD. 4. Cick DVD (or another instaation media if appicabe). 5. The system warns you that system data shoud be backed up. If necessary, perform a system backup. If the system is new, no data needs to be backed up. The system dispays a ist of packages avaiabe on the DVD, incuding the two switch integration packages: LANset and SWINset. 6. Seect the switch integration package you want to insta. If you know which type of switch integration you pan to do, based on configuration notes, seect the corresponding software package. You can ony have one switch integration software package instaed on the system at one time. 7. Press PageDown to see the bottom of the page, and cick Insta seected packages. The system dispays a ist of packages to be instaed. 8. Review the ist, then cick Proceed with instaation. The system begins the instaation and dispays instaation status messages. The instaation is compete when the pointer changes from a wristwatch to an X. 9. After the software is instaed, press PageDown to see the bottom of the status page. 10. If the software was instaed successfuy, remove the DVD from the DVD drive. 11. Cick Restart the System. After the system restarts, it dispays the message: Press Enter to return to prompt Press Enter, then og in. 13. If the system is to be moved or shipped, stop the voice system and power off the system. If system data is to be restored, go to Performing a Restore. If the system is to be administered now, go to the next section. Intuity AUDIX LX Reease 2.0 May

28 Add Switch Integration Software and Language Packages Seect the Switch Integration When the appropriate switch integration software package is instaed, seect the switch integration type: 1. From the Messaging Administration main menu, seect: Switch Administration Switch Seection The system dispays the Switch Seection page with a drop-down ist of switch configurations. The ist varies depending on which switch software package you instaed. 2. Cick on the drop-down ist and seect the switch and country that matches the customer site. 3. Cick Save. The system dispays a confirmation message and aso a message that says you need to stop and start the Voice System. 4. Stop and start the Voice System. 28 Intuity AUDIX LX Reease 2.0 May 2007

29 Administering Switch Integration Specific procedura steps for switch integrations have been removed from the INTUITY AUDIX LX documentation. Configuration notes are now provided to support each switch integration. The configuration notes are stored on a pubic website and are updated as needed. Before continuing, confirm that the switch integration you pan is generay avaiabe (GA). For more information about the GA integrations or to submit your integration for Controed Introduction testing, see Switch Integration. Intuity AUDIX LX Reease 2.0 May

30 Administering Switch Integration 30 Intuity AUDIX LX Reease 2.0 Fina Draft Apri 2007

31 Initia System Administration This section assumes that you have successfuy competed the software instaation or upgrade process. This section incudes the foowing topics: Accessing the system on page 31 Administering Basic Channe and Number Settings on page 32 Administering Message Core on page 35 Digita Networking on page 40 Administer Internet Messaging on page 41 Administering LDAP on a Browser on page 42 Accessing the system Once the software is instaed, you can access the system administration in either of two ways: From the consoe with the Firefox browser, see Log in to the system from the consoe on page 31 From any computer that has LAN access and a browser, see Access the administration pages from a remote machine on page 32 Log in to the system from the consoe To og in to the system from the consoe: 1. At the consoe, og in as craft (or sa if you are the system administrator) with the defaut password. 2. As soon as you og in, the system dispays the Firefox browser with the Messaging Administration main menu. If you have ogged in as TSC or sroot, rather than craft or sa, type webadmin and press Enter to dispay the web-based administration pages. Intuity AUDIX LX Reease 2.0 May

32 Initia System Administration Access the administration pages from a remote machine To access the web-based administration pages from a remote machine: 1. From a separate system, use your favorite browser and enter the address: hostname.dr.avaya.com where hostname is the name of the INTUITY machine. 2. Use the craft ogin (or sa if you are the system administrator) with the defaut password. 3. If you do not see the ogin page that asks for Login and Password, then make sure you have propery typed in the machine name. As soon as you og in, the system dispays the Messaging Administration main menu in your browser. Administering Basic Channe and Number Settings Many of the settings in this system come from switch integration configuration notes or from the switch integration worksheet. Start at the web-based administration ogin page and og in as craft. Ca Transfer Administration To administer ca transfer: 1. From the Messaging Administration main menu, seect: Ca Transfer Administration Aowed Number Addition 2. Make the From and To settings, as specified by the customer and as described in the system onine hep. 3. Cick Save. The system dispays a confirmation message. 32 Intuity AUDIX LX Reease 2.0 May 2007

33 Administering Basic Channe and Number Settings Voice Equipment Administration with Switch Integration To administer voice equipment: 1. From the Messaging Administration main menu, seect: Voice System Admin Assign PBX Ext/Chans 2. Make the foowing fied settings, as specified by the customer and as shown on the exampe screen. Fied Starting PBX Extension Starting Channe Number Ending Channe Number Setting enter the phone number for the first channe 0 - start at channe enter the ast channe number (on a 4-port system the number is 3, on an 8-port system the number is 7, on a 12-port system the number is 11) 3. Cick Save. The system dispays a confirmation message. 4. From the Messaging Administration main menu, seect: Voice System Admin Assign Services/Chans 5. Make the foowing fied settings, as shown on the exampe screen. Fied Channe Numbers Service Name Setting a *DNIS_SVC 6. Cick Save. The system dispays a confirmation message. 7. From the Messaging Administration main menu, seect: Voice System Admin Assign Number Services Intuity AUDIX LX Reease 2.0 May

34 Initia System Administration 8. Make the foowing fied settings. Fied Caed Numbers Caing Numbers Service Name Setting any to - the fied after the "to" is bank any to - the fied after the "to" is bank AUDIX 9. Cick Save. The system dispays a confirmation message. 10. From the Messaging Administration main menu, seect: Voice Equipment Diagnostics Change State 11. Make the foowing fied settings. Fied New State Equipment Equipment Number Change Immediatey? Setting inserv card a Yes 12. Cick Save. The system dispays a confirmation message. 13. From the Messaging Administration main menu, seect: Voice Equipment Diagnostics Dispay 14. Verify that you have a of the information that you entered and that the state of the voice card is Inserv. 15. If the state of the voice card is FOOS rather than Inserv, perform the foowing steps: a. From the Messaging Administration main menu, seect Voice Equipment Diagnostics, Dispay. b. Look for any channes in the state of FOOS. If there are none, continue onto the next section. c. If there are channes in the state of FOOS, go to Voice Equipment Diagnostics, Diagnose. 34 Intuity AUDIX LX Reease 2.0 May 2007

35 Administering Message Core d. Compete the Diagnostics page: Fied Equipment to Diagnose Equipment Number Immediate Diagnosis? Setting card a yes e. Cick Diagnose. f. Wait a few minutes whie the system fixes any of the FOOS channes. g. Cick Back, then cick Dispay. A channes shoud now be Inserv. If one or more channes remain as FOOS, there is a phone ine probem. Administering Message Core Instaation worksheets or customer input may be required for many of the Message Core settings. Overview To access the Messaging Administration screens: 1. From the Messaging Administration main menu, seect: Messaging Administration Messaging The system dispays the Command Prompt screen and the SSH diaog box. The SSH diaog box provides security protection for the Command Prompt screen. 2. Type your ogin and password, then cick OK. If you are prompted for a termina type, type vt100. Note that from the termina the functions keys do not aways work. Here are the key sequences for the function keys in that case. Intuity AUDIX LX Reease 2.0 May

36 Initia System Administration Key Sequences Function Key Sequence Function Key Cance Ctr+X F1 Refresh Ctr+L F2 Enter Ctr+E F3 CrFd Ctr+K F4 Hep Ctr+W F5 Choices Ctr+C F6 NextPg Ctr+N F7 PrevPg Ctr+P F8 Other Hepfu Key Sequences Function Back space Next Fied Break out of the webadmin interface and return to the Linux prompt Key Sequence Ctr+H Ctr+M Ctr+At+Backspace Basic Administration Set the Machine Profie for the oca INTUITY AUDIX LX machine: 1. At the AUDIX command prompt, type change machine and press Enter. 36 Intuity AUDIX LX Reease 2.0 May 2007

37 Administering Message Core 2. Make the foowing fied settings and then press F3 (Enter). Fied Machine Name Setting change from "oca" to the hostname of your machine Start Ext End Ext This assumes you have a five-digit dia pan. If you have a 4 digit dia pan enter 0000 and The system dispays the Machine Profie, page Type a Password to be used for networking, but do not change other fieds on this screen. Leave Updates In and Out set to N. 4. Press F3 (Enter). 5. At the AUDIX command prompt, type change system-parameters outcaing and press ENTER. 6. Make the foowing fied settings and then press F3 (Enter). Fied Outcaing Active? Setting y (or as specified by the customer) 7. At the AUDIX command prompt, type change system-parameters fax-options. Intuity AUDIX LX Reease 2.0 May

38 Initia System Administration 8. Make the foowing fied settings and then press F3 (Enter). Fied Fax Deiveries To A The Specified Dia Strings Are Aowed/Denied Setting denied This is customer preference. See FAX Messaging and the foowing tabe to understand how fax diaing is aowed or denied. Setting this fied as "denied" does aow fax to work. If you seect "aowed" instead, then you must use the add fax-dia-string command. The fax dia string is a ist of the eading digits of the phone number that users can send a fax to. Subscribers Can Send or Print Faxes To: On the System-Parameter s Fax-Options Screen, choose: On Fax-Dia-String Screen: Any teephone number Denied Do not specify any dia strings. Any teephone numbers except for ones you want to deny access Ony specific teephone numbers Denied Aowed Specify dia strings that begin teephone numbers that subscribers cannot use. Specify ony the dia strings that begin teephone numbers that subscribers can use for sending or printing faxes. 9. If you are using OverLAN switch integration, change the System Parameters Features form. If you are not using OverLAN, skip 3 steps to the next command. 10. At the AUDIX command prompt, enter change system-parameters features. Press F7 (NextPage) twice to view page 3 of the form. 38 Intuity AUDIX LX Reease 2.0 May 2007

39 Administering Message Core 11. Make the foowing fied settings, as shown on the exampe screen, and then press F3 (Enter). Fied Transfer Type Transfer Restriction Setting enhanced_cover_0 (or as specified by the customer) Transfers do not work using the InBand Integration, so do not enabe it. digits You can ony make this setting with a tsc ogin. Contact the support center for assistance. The system dispays the message: System Covering Extension Not Assigned. Press [ENTER] to Confirm. 12. Press F3 (Enter). 13. At the AUDIX command prompt, enter change cos Make the foowing fied settings, as shown on the exampe screen, and then press F3 (Enter). Fied Outcaing? Setting y (or as specified by the customer) 15. Repeat the steps for COS If the system is using digita networking, do the foowing: At the AUDIX command prompt, enter change system-parameters imits. Change the Administered Remote Users setting to Press F3 (Enter) to save. 17. Create a test subscriber by starting at the AUDIX command prompt, and entering add subscriber. 18. Make the foowing fied settings and then press F3 (Enter). Fied Setting Password 1 COS cass00 Intuity AUDIX LX Reease 2.0 May

40 Initia System Administration 19. Repeat for additiona test subscribers. Create at east one or two subscribers for initia acceptance testing. You can add subscriber information from an existing system in the foowing ways: One-by-one, as described in the previous steps Avaya Site Administration (ASA) too Administration and Data Aquistion Package (ADAP) software ProVision software 20. At the AUDIX command prompt, exit AUDIX Administration by typing exit and pressing Enter. The screen dispays the message "Connection cosed." Digita Networking To aow digita networking, you make settings for the oca and remote machine on the INTUITY AUDIX LX and on the target machine. You aready competed the oca machine settings with the change machine command. To set information for the remote machine (the one you want to network to): 1. Enter add machine machine-name if you have not yet added a remote machine or enter change machine machine-name at the command prompt, where machine-name is the name of the remote system. The system dispays the Add Machine or Change Machine screen for the remote system. 2. Set the Machine Name, Machine Type, Extension Length, Start Extension, and End Extension. 3. Press F7 (NextPage). 4. On Machine Profie, page 2, set the IP Address of the remote machine. 5. In the Password fied, set the networking password for the remote machine. 6. For now, do not aow Updates In or Out. Both fieds shoud be set to N. 7. Press F3 (Enter). 8. Perform required set-up steps on the remote system. 9. For additiona information about networking, check the documentation for the other system and the Networking procedures on the INTUITY AUDIX LX documentation CD. 40 Intuity AUDIX LX Reease 2.0 May 2007

41 Administer Internet Messaging Administer Internet Messaging Pan to make these changes to activate Internet Messaging before oad is running or when usage is ow. 1. From the Messaging Administration main menu, seect: Messaging Administration Messaging The system dispays the Command Prompt screen and the SSH diaog box. The SSH diaog box provides security protection for the Command Prompt screen. 2. Type your ogin and password, then cick OK. 3. Type add subscriber and press Enter. 4. Press F3 (Enter) to save the subscriber information. 5. From the Messaging Administration main menu, seect: IMAP/SMTP Administration Genera Options 6. Make seections from the dropdown boxes to compete the fieds. 7. Cick Save to save the changes. 8. From the Messaging Administration main menu, seect: IMAP/SMTP Administration Mai Options 9. Again, make seections from the drop down boxes to compete the fieds. 10. Cick Save to save the changes. 11. Inform system users that Internet Messaging is avaiabe and te them how to use it: To send a message from a user on the INTUITY AUDIX, use Message Manager. Address the message by using the emai address. For exampe: [email protected]. To send a message to a user on the INTUITY AUDIX from any emai program and server, use [email protected]. For exampe: [email protected] is the address created by [email protected]. Additiona information and a sampe announcement are incuded on the INTUITY AUDIX LX Documentation CD. Intuity AUDIX LX Reease 2.0 May

42 Initia System Administration Administering LDAP on a Browser Customers using a browser s address book to do LDAP Directory ookups shoud do the foowing: 1. Start the browser 2. Cick Address Book. 3. In Address Book seect Fie then New Directory. 4. Add INTUITY Server as a new Directory. 5. Change system to your system name. 6. Make the foowing fied settings: Description: system LDAP Server: system.dr.avaya.com Search Root: dc=messaging A other fieds defaut vaues Additiona information is incuded on the INTUITY AUDIX LX Documentation CD. 42 Intuity AUDIX LX Reease 2.0 May 2007

43 System Acceptance Test Perform the foowing feature tests before eaving the customer site: Feature to be tested: Use these admin screens or commands: For more information, search the CD for: Competed / comments Verify voice ports Messaging Administration>Server Information> Voice Channe Monitor Set SA and VM passwords. Messaging Administration>Security>ASG Login Administration password Verify COSs Messaging Administration>Messaging>ist cos Verify anguage packages instaed Messaging Administration>Messaging>ist announcements Add test subscribers. Messaging Administration>Messaging>add subscriber change subscriber subscribers Record name and greetings Change defaut password Log into maibox via the teephone user interface (TUI) Add broadcast maibox Messaging Administration>Messaging>add subscriber Ca answer Leave message, verify amp is on, deete message, verify amp is off Voice mai Create and send message, verify amp on, forward message, deete message, verify amp is off Intuity AUDIX LX Reease 2.0 May

44 System Acceptance Test Feature to be tested: Use these admin screens or commands: For more information, search the CD for: Competed / comments Administer Message Manager Load Message Manager on a cient, send messages. (use Message Manager software CD for instaation) Add an account Add an account to a subscriber s Outook, Outook Express, or Thunderbird Cient. Outcaing Set outcaing via the TUI or Message Manager. Verify that it works for both a reguar message and a priority message Outcaing Test FAX Messaging Receive and send a fax. Create a fax in Message Manager. FAX Messaging Test Internet Messaging Create a message in Message Manager, send it to an Outook cient. Note the address. Send a message to the maibox from Outook. Internet Messaging 44 Intuity AUDIX LX Reease 2.0 May 2007

45 Performing Backups After competing an instaation, perform a backup. You can compete a backup to DVD+RW or to a remote storage ocation. This section incudes the foowing topics: About the attended backup on page 45 Before you begin on page 46 Performing an attended backup on page 46 About the attended backup The attended backup aows you to compete a fu system backup at any time. It is recommended that you perform a fu attended backup if your system is unabe to compete a fu unattended backup, which coud happen if your system contains a arge amount of subscriber data. You shoud aso perform an attended backup whenever you make extensive changes to subscriber profies or after additiona subscriber names have been recorded. There are three data types that can be backed up during an attended backup: System data: This data type consists of enabed features, instaed software, networking connectivity and communication information, maiing ists, subscriber profies, voiced subscriber name recordings and so on. See About the unattended backup for a ist of items incuded in system data type. This data type is backed up first during the unattended backup. Names: The names data type contains voiced subscriber names. After additiona subscriber names have been recorded, you shoud conduct an attended backup of this data type. Greetings and messages: This data type incudes each subscriber's primary voice greeting, mutipe persona greetings, automated attendant menus and messages, buetin board messages, and a of the ca answer and voice mai messages that subscribers send and receive every day. During the unattended backup, this data type is backed up after the system data and names data type is backed up. Intuity AUDIX LX Reease 2.0 May

46 Performing Backups Before you begin Important: Avaya has tested and strongy recommends using Verbatim DVD+RW singe-sided 1X-4X 4.7 GB media to back up system data. Using DVD+RW media from other manufacturers may cause probems backing up or restoring system data. An average of 70,000 subscribers with voiced names can be stored per DVD during an attended backup. Before you proceed with an attended backup, make sure that you compete the foowing: For backups to DVD+RW, ensure that you insert the required backup media in the drive. Make sure that you change the existing backup media if you do not want to overwrite the information on the existing media. Aso, make sure the media is right side up in the media drive. If the media is upside down, the backup wi fai. For backups to a ocation on the customer-suppied LAN, you must administer a remote storage ocation. Performing an attended backup You can use one of two methods to perform the attended backup: Performing an attended backup to DVD+RW on page 46 Performing an attended backup to a remote storage ocation on page 48 Performing an attended backup to DVD+RW To perform an attended backup to the DVD+RW instaed on the IALX: 1. Stop the messaging software. You can perform an attended backup with or without stopping the messaging software. However, the backup wi compete in substantiay ess time if you stop the messaging software. For exampe, backing up 4.7 GB of data (the capacity of one DVD+RW backup medium) wi take approximatey 1 hour if the messaging software is stopped and wi take approximatey 2 hours to compete if the messaging software is not stopped. If you choose to stop the messaging software, cas wi cover and caers wi be abe to eave messages, but oca subscribers wi not be abe to access their messages unti the messaging system is restarted. 2. Go to the Backup page. 46 Intuity AUDIX LX Reease 2.0 May 2007

47 Performing an attended backup A If you did not stop the messaging software in Step 1, the system dispays a warning message stating that continuing with the backup can impact the performance of the system. Cick Start Backup to continue without stopping the messaging software, or cick Stop Voice System to exit the Backup page and stop the messaging software. 3. The Media Type fied dispays the current backup method (DVD+RW, LAN with FTP, or LAN with SFTP). This fied must be DVD+RW to perform the backup to the DVD+RW media in the oca IALX. 4. Seect the data types that you want to incude in the backup: For each data type that you want to back up, seect Yes from the drop-down ist for that data type. Yes is the defaut setting for a data types. If you want to make a fu-system backup, seect Yes for a data types. For each data type that you do not want to back up, seect No from the drop-down ist for that data type. The System data type is required for a backups. You cannot seect No for that data type. 5. Cick Start Backup. The system dispays an estimate of the amount of backup media needed to compete a fu-system backup. 6. Verify that you have the appropriate number of backup media to compete the backup and then cick Continue. 7. Insert a DVD+RW backup medium into the DVD+RW drive. 8. Cick Continue. If the backup medium has been previousy used to back up data, the system dispays a warning message that states that there is existing data on the medium. Press Enter to continue with the backup. The system then formats the DVD+RW. After the formatting is compete, the system starts the backup and dispays backup information and dispays each fie name that is backed up. new DVD that has not previousy been formatted can take between minutes to format. 9. If additiona media is needed, do the foowing: a. Cick Eject to remove the fu medium from the drive and abe it with the current date, data type, and medium number, for exampe, "Dec. 10, 2007 System data, Names, and Greetings and messages DVD #1". Aso, consider changing the write protection of the medium. b. Insert the new medium in to the drive. Intuity AUDIX LX Reease 2.0 May

48 Performing Backups c. Cick Continue. d. Repeat Step a through Step d if additiona media are needed. 10. Verify that the system dispays the foowing message after it has finished backing up the data: FULL/PARTIAL-MANUAL BACKUP competed successfuy - day date time year 11. Cick Eject to remove the medium from the drive and abe it with the current date, data type, and medium number. If more than one media was used to compete the attended backup, make sure each medium is abeed with a number according to the order in which it was used. For exampe, if you used two media to perform a fu attended backup, the first medium used shoud be abeed "DVD #1" and the second medium abeed "DVD #2." This is important because when restoring data from the backup media, the system wi prompt you to "insert DVD number 1." 12. Insert a different medium in to the DVD+RW drive for the next unattended backup. 13. Start the messaging software (optiona). Ony start the messaging software if you stopped the messaging software prior to performing the backup. Performing an attended backup to a remote storage ocation To perform an attended backup to a remote ocation on the customer-provided LAN: 1. Stop the messaging software. You can perform an attended backup with or without stopping the messaging software. However, the backup wi compete in ess time if you stop the messaging software. If you choose to stop the messaging software, cas wi cover and caers wi be abe to eave messages, but oca subscribers wi not be abe to access their messages unti the messaging system is restarted. 2. Go to the Backup page. If you did not stop the messaging software in Step 1, the system dispays a warning message stating that continuing with the backup can impact the performance of the system. Cick Start Backup to continue without stopping the messaging software, or cick Stop Voice System to exit the Backup page and stop the messaging software. 48 Intuity AUDIX LX Reease 2.0 May 2007

49 Performing an attended backup 3. The Media Type fied dispays the current backup method (DVD+RW, LAN with FTP, or LAN with SFTP). If you have not aready administered a remote storage ocation, this fied defauts to DVD+RW. You must administer a remote storage ocation before proceeding. 4. Seect the data types that you want to incude in the backup: For each data type that you want to back up, seect Yes from the drop-down ist for that data type. Yes is the defaut setting for a data types. If you want to make a fu-system backup, seect Yes for a data types. For each data type that you do not want to back up, seect No from the drop-down ist for that data type.the System data type is required for a backups. You cannot seect No for that data type. 5. Cick Start Backup. The system dispays information about the backup to be performed, incuding the amount of space required. You can use this information to determine whether the remote storage ocation has enough storage space. 6. Cick Continue. The system dispays the progress of the backup. 7. Verify that the system dispays the foowing message after it has finished backing up the data: FULL/PARTIAL-MANUAL BACKUP competed successfuy - day date time year 8. Start the messaging software if you stopped it in Step 1. Intuity AUDIX LX Reease 2.0 May

50 Performing Backups 50 Intuity AUDIX LX Reease 2.0 May 2007

51 Administering the remote storage server for FTP/SFTP backups Backing up data to a remote storage ocation requires a customer-provided FTP/SFTP server on the customer LAN. See the Concepts and Panning Guide for more detaied information on the requirements of the customer-provided LAN and the server required to support backups via FTP or SFTP. It is the responsibiity of the customer to configure the FTP/SFTP server to support remote storage of data. This configuration must be compete before you attempt to administer the Intuity AUDIX LX to support remote storage of backup data. This section incudes the foowing topics: Administer a server to support backups to a remote ocation on page 51 Administering the remote storage ocation on page 52 Administer a server to support backups to a remote ocation Compete the foowing basic steps to administer a customer-provided FTP or SFTP server to support backups to a remote ocation on the customer-provided LAN: 1. Create the directory on the remote server that you want to serve as the remote storage ocation for backups. 2. Administer a user with read and write permissions for the directory you created in Step Test that the user can access the directory on the server. 4. Record the IP address or host name, directory name, user name, and password (not required for SFTP) for the remote server. This information is required when administering the Intuity AUDIX LX backups to a remote storage ocation. Intuity AUDIX LX Reease 2.0 May

52 Administering the remote storage server for FTP/SFTP backups Administering the remote storage ocation Compete the foowing procedure to administer the remote storage ocation. To administer the remote storage ocation: 1. On the Configure Remote Storage page, in the Backup Mode fied, seect FTP or SFTP to specify the mode to use for the fie backup to the remote ocation. The system dispays the fieds required for the backup mode you seected. 2. Compete the fieds on the page. For more information about this page, cick the fied names or Hep. 3. If you seected FTP in the Backup Mode fied, proceed to step 5. If you seected SFTP in the Backup Mode fied, you must generate the pubic cryptographic key to be used for authentication between the IALX and the remote SFTP server: a. Cick Regenerate RSA pubic key. The system dispays the generated key in the RSA pubic cryptographic key window. b. Transfer the pubic key to the customer's SFTP server. One way to do this is to copy the text from the cryptographic key window to a fie, paste the key into a fie, transfer the fie to the remote SFTP server, and then paste the key into the appropriate fie on the remote SFTP server. The fie to which you must copy the pubic key information depends on the SFTP version being used on the remote server. For exampe, for SSH1 use the $HOME/.ssh/authorized_keys or $HOME/.ssh/authorized_key2 fie. After you generate the initia pubic key, you shoud not need to regenerate the pubic key uness it is a customer security requirement. 4. Cick Save. The system dispays a message that the parameters have been saved. 5. Cick OK. 6. Cick Test Connection to vaidate the connection to the FTP server based on the page settings. 52 Intuity AUDIX LX Reease 2.0 May 2007

53 Viewing backup contents This section incudes the foowing topics: Viewing the contents of a DVD+RW backup medium on page 53 Viewing the contents of a remote backup on page 53 Viewing the contents of a DVD+RW backup medium The View Attributes of Backup Media page shows the foowing information for a DVD+RW medium: The backup medium number The name of the machine (server) The date and time of the backup A ist of the data types that were backed up A ist of the packages instaed on the system at the time of backup Viewing the contents of a remote backup To view the contents of a backup to a remote storage ocation: 1. Go to the View Contents of FTP/SFTP Server page, which ists a of the backups found in the directory on the remote storage server. 2. Cick the button next to the backup you want to view. 3. Cick View. The system requests the information from the remote storage server. Depending on the speed of the network, this might take a few minutes. The system then dispays the foowing information about the seected backup: The name of the remote storage machine The date and time of the backup A ist of the data types that were backed up Intuity AUDIX LX Reease 2.0 May

54 Viewing backup contents A ist of the packages instaed on the system at the time of backup 54 Intuity AUDIX LX Reease 2.0 May 2007

55 Administering remote storage This section incudes the foowing topics: Administering the remote storage server for FTP/SFTP backups on page 55 Administering the remote storage ocation on page 55 Administering the remote storage server for FTP/SFTP backups Backing up data to a remote storage ocation requires a customer-provided FTP/SFTP server on the customer LAN. See the Concepts and Panning Guide for more detaied information on the requirements of the customer-provided LAN and the server required to support backups via FTP or SFTP. It is the responsibiity of the customer to configure the FTP/SFTP server to support remote storage of data. This configuration must be compete before you attempt to administer the Intuity AUDIX LX to support remote storage of backup data. Compete the foowing basic steps to administer a customer-provided FTP or SFTP server to support backups to a remote ocation on the customer-provided LAN: 1. Create the directory on the remote server that you want to serve as the remote storage ocation for backups. 2. Administer a user with read and write permissions for the directory you created in Step Test that the user can access the directory on the server. 4. Record the IP address or host name, directory name, user name, and password (not required for SFTP) for the remote server. This information is required when administering the Intuity AUDIX LX backups to a remote storage ocation. Administering the remote storage ocation Compete the foowing procedure to administer the remote storage ocation. Intuity AUDIX LX Reease 2.0 May

56 Administering remote storage To administer the remote storage ocation: 1. On the Configure Remote Storage page, in the Backup Mode fied, seect FTP or SFTP to specify the mode to use for the fie backup to the remote ocation. The system dispays the fieds required for the backup mode you seected. 2. Compete the fieds on the page. For more information about this page, cick the fied names or Hep. 3. If you seected FTP in the Backup Mode fied, proceed to step 5. If you seected SFTP in the Backup Mode fied, you must generate the pubic cryptographic key to be used for authentication between the IALX and the remote SFTP server: a. Cick on the CryptoKeys button to go to the View/Generate Cryptographic Keys web form. b. Cick Regenerate RSA pubic key. The system dispays the generated key in the RSA pubic cryptographic key window. c. Transfer the pubic key to the customer's SFTP server. One way to do this is to copy the text from the cryptographic key window to a fie, paste the key into a fie, transfer the fie to the remote SFTP server, and then paste the key into the appropriate fie on the remote SFTP server. The fie to which you must copy the pubic key information depends on the SFTP version being used on the remote server. For exampe, for SSH1 use the $HOME/.ssh/authorized_keys or $HOME/.ssh/authorized_key2 fie. After you generate the initia pubic key, you shoud not need to regenerate the pubic key uness it is a customer security requirement. 4. Cick Save. The system dispays a message that the parameters have been saved. 5. Cick OK. 6. Cick Test Connection to vaidate the connection to the FTP server based on the page settings. 56 Intuity AUDIX LX Reease 2.0 May 2007

57 Restore This section incudes the foowing topics: Performing a restore from a remote storage ocation on page 57 Verifying the restore on page 58 Performing a restore from a remote storage ocation Depending on the amount of data on the system, it usuay takes between 15 and 60 minutes to restore data from a remote storage ocation. Customers are responsibe for managing the data storage on the remote backup machine. To restore system data from a LAN backup: 1. Stop the messaging software. 2. Go to the Restore Location page. The system dispays the foowing message: Proceeding with the restore wi overwrite existing data. Press the "Proceed with Restore" button to continue. 3. To continue with the restore, cick Proceed with Restore. The system dispays the View/Restore Contents of FTP/SFTP Server page. The system might notify you that you need to reinsta system software before continuing with data restoration. If so, note which software packages you must reinsta and see Adding software packages for these procedures. 4. Seect the backup from which you want to restore data. 5. Pace a check in the box next to the data types that you want to restore. 6. Cick Start Restore to restore the data from the seected backup. 7. The system begins to restore data from the backup. When the restore is compete, the system dispays the foowing message: Restore competed successfuy - Day, Date, and Time Intuity AUDIX LX Reease 2.0 May

58 Restore 8. If the restore competed successfuy, continue with Step 9. If the process was not successfu, the og contains an expanation of why the restore process faied. See Verifying the restore. If the restore process was unsuccessfu, do the foowing: a. Return to Step 2 and attempt the restore again. b. If the process fais a second time, access the Aarm og and determine if there are any active aarms in the og. See Intuity AUDIX LX aarms and foow the associated repair actions for any active aarms. 9. Cick Reboot System at the bottom of the page. 10. If you do not have any remote networked machines, continue with Step 10. If you have remote networked machines, run a manua update to and from a remote networked machines to correct any database inconsistencies. See Performing remote subscriber updates manuay. 11. Restore data, if necessary. See Restoring backed-up data. Verifying the restore To verify the restore: 1. On the Restore Logs page, which contains a drop-down ist with the avaiabe restore ogs, seect the restore og that you want to view and cick View. 2. Scro to the end of the restore og and verify that there is an entry with the foowing text: Restore competed successfuy - Day, Date, and Time If the restore was not successfu, the og contains an expanation of why the restore process faied. 58 Intuity AUDIX LX Reease 2.0 May 2007

59 Repacing S3210R components The INTUITY AUDIX LX S3210R server contains severa RoHS-compiant components you can repace as necessary. The repaceabe components are: Description Part Number Rack-mount siding rais Front chassis fan (120 MM) Rear chassis fan (80 MM) Power suppy GB, 7200 RPM, hard disk drive DVD-RW drive MB memory modue This section contains the foowing topics: S3210R components on page 59 Protecting against ESD damage on page 63 Repacing components on page 64 S3210R components This section identifies the components of the S3210R server. You can refer to the iustrations in this section as you perform component repacement tasks. This section incudes the foowing topics: S3210R front pane components on page 60 S3210R rear pane components on page 61 S3210R interna components on page 62 Intuity AUDIX LX Reease 2.0 May

60 Repacing S3210R components S3210R front pane components The foowing iustration identifies the front pane components of the S3210R server RESET h2iaxfr LAO Handes 2 Front fan 3 On/off switch 4 System reset switch 5 Power LED indicator 6 Hard disk drive LED indicator 7 USB ports 8 DVD-RW 60 Intuity AUDIX LX Reease 2.0 May 2007

61 FULL RANGE S3210R components S3210R rear pane components The foowing iustration identifies the rear pane components of the S3210R server h2iaxbk LAO Screws for top cover 2 Power suppy 3 AC power receptace 4 On/off switch 5 Mouse connector 6 Keyboard connector 7 USB ports 8 Seria port (COM1) 9 Parae port (not used) 10 Video connector 11 USB ports 12 LAN interface 13 Seria port (COM2) 14 Anaog voice cards Intuity AUDIX LX Reease 2.0 May

62 RESET Repacing S3210R components S3210R interna components The foowing iustration identifies the interna components of the S3210R server h2iax3d LAO Circuit card hod-down bracket 2 Front beze 3 Front fan 4 Hard disk drive 5 DVD-RW drive 6 Power suppy 7 Rear fan 8 Memory modue 9 Anaog port board fastener 62 Intuity AUDIX LX Reease 2.0 May 2007

63 Protecting against ESD damage Protecting against ESD damage Any system component that contains transistors or integrated circuits shoud be considered sensitive to eectrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equaizing the charge so that the system unit, the part, the work mat, and the person handing the part are a at the same charge. Packaging materias that contain ESD sensitive components are usuay marked with a yeow and back warning symbo.! CAUTION: CAUTION: You must observe proper grounding techniques to prevent the discharge of static eectricity from your body into ESD sensitive components. To avoid damaging ESD sensitive components: Keep the parts in protective packages unti they are ready to be inserted into the product. Hande the components ony after attaching a wrist strap to your bare wrist. Attach the other end of the wrist strap to a ground that terminates at the system ground, such as any unpainted metaic chassis surface. Hande a circuit card by the facepate or side edges ony. Hod devices such as a hard disk drives in the same manner. The ESD sensitive area of these components is ocated on the bottom surface. Keep components away from pastics and other synthetic materias such as poyester cothing. Most cothing is insuative and retains a charge even when you are wearing a wrist strap. Do not hand components to another person uness that person is grounded at the same potentia eve. In genera, avoid contact with other peope. Use the back side of a grounded work mat to provide a static-free work surface. The mat is especiay usefu when handing ESD-sensitive devices. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fuy effective. Use product-specific ESD procedures when they exceed the requirements noted here. Intuity AUDIX LX Reease 2.0 May

64 Repacing S3210R components Repacing components This section presents detaied instructions for repacing the RoHS-compiant components in the S3210R server. This section incudes the foowing topics: Component repacement process checkist on page 64 Shutting down the system on page 65 Removing the server from the cabinet on page 66 Removing the top cover on page 67 Removing the circuit card hod-down bracket on page 68 Reinstaing the circuit card hod-down bracket on page 69 Reinstaing the top cover on page 70 Returning the server to the cabinet on page 71 Restoring power to the system on page 71 Repacing the front chassis fan on page 72 Repacing the rear chassis fan on page 74 Repacing the power suppy on page 75 Repacing the hard disk drive on page 77 Repacing the DVD-RW drive on page 79 Repacing the memory modue on page 80 Repacing the rack-mount siding rais on page 82 Component repacement process checkist The checkist beow represents the genera component repacement process, with references to other sections of this chapter where the specific repacement steps for each component are presented. 64 Intuity AUDIX LX Reease 2.0 May 2007

65 Repacing components Procedure Review eectrostatic discharge prevention techniques. See Protecting against ESD damage on page 63. Shut down the system and unpug the AC power cord. See Shutting down the system on page 65. For a rack-mount system, remove the server from the cabinet. see Removing the server from the cabinet on page 66. Remove the top cover if necessary. See Removing the top cover on page 67. Remove the circuit card hod-down bracket if required for sufficient access. See Removing the circuit card hod-down bracket on page 68. Repace the component: Front chassis fan. See Repacing the front chassis fan on page 72. Rear chassis fan. See Repacing the rear chassis fan on page 74. Power suppy. See Repacing the power suppy on page 75. Hard disk drive. See Repacing the hard disk drive on page 77. DVD-RW drive. See Repacing the DVD-RW drive on page 79. Memory modue. See Repacing the memory modue on page 80. Rack-mount siding rais. See Repacing the rack-mount siding rais on page 82. Reinstaing the circuit card hod-down bracket if required. See Reinstaing the circuit card hod-down bracket on page 69. Reinstaing the top cover if necessary. See Reinstaing the top cover on page 70. For a rack-mount system, return the server to the cabinet. See Returning the server to the cabinet on page 71. Restore power to the system. See Restoring power to the system on page 71 Shutting down the system Before you open the S3210R chassis, you must remove system power as foows: 1. Shut down the system: a. At the Administration menu, and seect Utiities > Shutdown Server. b. The system dispays the Shutdown Server page. Intuity AUDIX LX Reease 2.0 May

66 Repacing S3210R components c. Enter a number between 0 and 600 in the Wait Time fied. This time designates how many seconds the system is to wait for cas in progress to finish before stopping the voice system. New cas are prevented immediatey regardess of the wait time seected. If any cas are sti in progress after this time, they are dropped, and the system proceeds with stopping the voice system. A wait time of zero indicates an indefinite wait time unti a current cas are competed. d. Cick Shutdown. The system dispays the foowing message: "This wi bring down your system and you wi ose access to this system. Are you sure you want to do this?" e. Cick OK. Some messages might appear as the system shuts down. f. The system is competey shut down when you see the foowing message: Stopping voice system...shutting down system. 2. Remove any disk from the DVD drive. 3. Turn off the power by pressing the On/Off switch on the front of the S3210R. See Item 3 in S3210R front pane components on page 60. Verify that the green power amp on the front of the Server is dark. See Item 4 in S3210R front pane components on page 60. Users in the United Kingdom who have a modem attached to the system must disconnect the teephone ine from the system unit before unpugging any power cords. 4. Press the On/Off switch ocated on the back of the server to turn off power, and then unpug the AC cord. See Items 3 and 4 in S3210R rear pane components on page 61. Removing the server from the cabinet For a rack-mount setup, remove the server from the cabinet to access the server components: CAUTION:! CAUTION: For safety purposes, get another person to assist you with moving the server. 1. Prepare a cear area as a work surface for the server. 2. Unpug a cabes at the back of the server. Labe a cabes so you can easiy reconnect them. 3. Press the reease cips on the rais to fuy extend the rai. 4. Lift the server off the rais and set the server on the work surface. 66 Intuity AUDIX LX Reease 2.0 May 2007

67 RESET Repacing components Removing the top cover Refer to the foowing iustration whie performing this task h2iacovr LAO To remove the chassis cover on an S3210R server: 1. Remove the two screws ocated on the back of the chassis. See item 1 in the iustration. 2. With your thumbs, push down on the cover reease buttons. Whie hoding down the buttons, side the cover towards the back of the server. See items 2 and 3 in the iustration. 3. Side the cover off the back of the chassis. The interna components are now accessibe for repacement. Intuity AUDIX LX Reease 2.0 May

68 Repacing S3210R components Removing the circuit card hod-down bracket Refer to the foowing iustration whie performing this task. To remove the circuit card hod-down bracket: 1. For each occupied sot, oosen the retaining screw and side it toward the front of the chassis to reease the arm. See Item 1 in the iustration. 2. Unfasten the screw securing the circuit card hod-down bracket to the chassis. See Item 2 in the iustration. 3. Lift the circuit card hod-down bracket and set it aside. See Item 3 in the iustration. 68 Intuity AUDIX LX Reease 2.0 May 2007

69 Repacing components Reinstaing the circuit card hod-down bracket Refer to the foowing iustration whie performing this task. To reinsta the circuit card hod-down bracket: 1. Make sure that a of the securing arms on the circuit card hod-down bracket are up. 2. Position the circuit card hod-down bracket on the chassis so that the hoes in the bracket ine up with the hoes on the chassis. See Item 3 in the iustration. 3. Fasten the screws that secure the circuit card hod-down bracket to the chassis. See Item 2 in the iustration. 4. For each occupied sot, oosen the screw if necessary, side the screw toward the back of the chassis unti the securing arm meets the board, and then tighten the screw. See Item 1 in the iustration. Intuity AUDIX LX Reease 2.0 May

70 RESET Repacing S3210R components Reinstaing the top cover Refer to the foowing iustration whie performing this task h2iacovr LAO To reinsta the top cover on an S3210R server: 1. Position the top cover so the straight edge is in front. 2. Set the cover on the chassis so the cover is aigned with the sides and sighty overhangs the back of the server. 3. Side the cover toward the front of the machine unti the cover snaps into pace. 4. On the back of the server, reinsta and tighten the two screws to secure the top cover to the chassis. See Item 1 in the iustration. 70 Intuity AUDIX LX Reease 2.0 May 2007

71 Repacing components Returning the server to the cabinet For a rack-mount setup, return the server to the cabinet if you removed it: CAUTION:! CAUTION: For safety purposes, get another person to assist you with moving the server. 1. Push in the reease ock, the front atch, to side the server into the cabinet. 2. Pug in a of the cabes at the back of the server. Restoring power to the system To restore power to the system: 1. For a rack-mounted unit, reattach any cabes you might have unpugged from the back of the machine. 2. Pug the AC power cord back into the power outet and then push the On/Off switch to turn on the power. See Items 3 and 4 in S3210R rear pane components on page Press the On/Off switch on the front of the S3210R. See Item 3 in S3210R front pane components on page 60. The green power amp on the front of the machine shoud be it. See Item 5 in S3210R front pane components on page Continue with any verification procedures needed to return the system to service. Intuity AUDIX LX Reease 2.0 May

72 RESET Repacing S3210R components Repacing the front chassis fan Refer to the foowing iustration whie performing this task h2iaxff LAO To repace the S3210R front chassis fan: 1. Remove the od fan: a. Disconnect the fan cabe from the motherboard. See Item 1 in the iustration. b. Unscrew the two thumbscrews in the front of the chassis that hod the front pane in pace. See Item 2 in the iustration. 72 Intuity AUDIX LX Reease 2.0 May 2007

73 Repacing components c. Lower the fan assemby. See Item 3 in the iustration. d. Push back the two cips that hod the fan in pace. See Item 4 in the iustration. e. Remove the fan from the facepate. See Item 5 in the iustration. f. Set the od fan aside. 2. Insert the repacement fan: a. Sip the new fan under the cips that hod the fan in pace and snap the new fan into the facepate. See Items 5 and 4 in the iustration. b. Lift the assemby into pace. See Item 3 in the iustration. c. Tighten the thumbscrews in the front of the chassis that hod the front pane in pace. See Item 2 in the iustration. d. Connect the fan cabe to the motherboard. See Item 1 in the iustration. Intuity AUDIX LX Reease 2.0 May

74 Repacing S3210R components Repacing the rear chassis fan Refer to the foowing iustration whie performing this task h2iaxbf LAO To repace the S3210R rear chassis fan: 1. Remove the od fan: a. Disconnect the fan cabe from the motherboard. See Item 1 in the iustration. b. Push back the two cips that hod the fan in pace. See Item 2 in the iustration. c. Rotate the fan down and reease it from the chassis. See Item 3 in the iustration. d. Set the od fan aside. 2. Insert the repacement fan: a. Side the repacement fan into the chassis and snap it into pace. See Items 3 and 2 in the iustration. 74 Intuity AUDIX LX Reease 2.0 May 2007

75 Repacing components b. Connect the fan cabe to the motherboard. See Item 1 in the iustration. Repacing the power suppy Refer to the foowing iustration whie performing this task FULL RANGE To repace the S3210R power suppy: 1. Remove the od power suppy: h2iaxpw LAO Intuity AUDIX LX Reease 2.0 May

76 Repacing S3210R components a. Unpug the power cabes from the power suppy to the motherboard. See Items 1 and 2 in the iustration. b. Unpug the power cabe from the power suppy to the DVD drive. See Item 3 in the iustration. c. Unpug the power cabe from the power suppy to the hard disk drive. See Item 4 in the iustration. d. Remove the screws hoding the power suppy mounting pate to the bottom of the chassis. See Item 6 in the iustration. e. Remove the four screws hoding the power suppy to the rear pane of the chassis. See Item 5 in the iustration. Make sure that you remove the screws hoding the power suppy to the chassis, not the screws outside of the power suppy. f. Side the power suppy mounting pate toward the front of the chassis unti it cears the power suppy. g. Lower the power suppy to the bottom of the chassis, and then ift the power suppy out of the chassis (see Item 8 in the iustration), avoiding the circuit card hod-down bracket (see Item 7 in the iustration). h. Set the od power suppy aside. 2. Insta the new power suppy: a. Pace the power suppy in the chassis (see Item 8 in the iustration), avoiding the circuit card hod-down bracket (see Item 7 in the iustration). b. Insta at east one screw through the rear chassis pane to the power suppy to support the power suppy. See Item 5 in the iustration. c. Side the power suppy mounting pate toward the rear of the chassis unti the tabs on the mounting pate rest against the front of the power suppy. See Item 6 in the iustration. d. Adjust the pacement of the power suppy mounting pate so that the screws aign with the captive nuts in the chassis. e. Insta the two screws hoding the power suppy mounting pate to the bottom of the chassis. See Item 6 in the iustration. f. Insta the remaining screws through the rear chassis pane to the power suppy. See Item 5 in the iustration. g. Pug in the wires from the power suppy to the motherboard. See Items 1 and 2 in the iustration. h. Pug in the wires from the power suppy to the DVD drive. See Item 3 in the iustration. i. Pug in the wires from the power suppy to the hard disk drive. See Item 4 in the iustration. 76 Intuity AUDIX LX Reease 2.0 May 2007

77 Repacing components Repacing the hard disk drive Refer to the foowing iustration whie performing this task. To repace the S3210R hard disk drive: 1. Remove the od hard disk drive: a. Unpug the IDE and power cabes from the rear of the hard disk drive. See Item 1 in the iustration. b. Loosen the thumbscrew on the top of the hard disk drive tray. See Item 2 in the iustration. c. Side the hard disk drive tray toward the rear of the cabinet, avoiding the cabe connectors, and ift the hard disk drive tray out of the chassis. See Item 3 in the iustration. d. Remove the two screws hoding the hard disk drive on each side of the hard disk drive tray. See Item 4 in the iustration. Intuity AUDIX LX Reease 2.0 May

78 Repacing S3210R components e. Remove the hard disk drive from the hard disk drive tray. See Item 5 in the iustration. f. Set the od hard disk drive aside. 2. Insta the new hard disk drive, power connector up: a. Side the hard disk drive into the hard disk drive tray. See Item 5 in the iustration. b. Secure the hard disk drive to the hard disk drive tray with two screws on each side. See Item 4 in the iustration. c. Pace the hard disk drive tray into the chassis and side the hard disk drive tray toward the front of the chassis, avoiding the cabe connectors. See Item 3 in the iustration. d. Tighten the thumbscrew on the top of the hard disk drive tray. See Item 2 in the iustration. e. Pug in the IDE and power cabes to the rear of the hard disk drive. See Item 1 in the iustration. 78 Intuity AUDIX LX Reease 2.0 May 2007

79 Repacing components Repacing the DVD-RW drive Refer to the foowing iustration whie performing this task. To repace the S3210R DVD-RW drive: 1. Remove the od DVD-RW drive: a. Unpug the IDE and power cabes from the rear of the DVD-RW drive. See Item 1 in the iustration. b. Remove four screws from the 5.25" media bay support bracket. See Item 2 in the iustration. You may want to use a magnetic screwdriver for this step to avoid dropping the screws into the chassis. c. Side the 5.25" media bay support bracket toward the rear of the chassis to cear the keyhoe tabs and then remove the support bracket. See Item 3 in the iustration. Intuity AUDIX LX Reease 2.0 May

80 Repacing S3210R components d. Side the 5.25" media bay toward the rear of the chassis and then remove the media bay. See Item 4 in the iustration. e. Remove the two retaining screws from each side of the 5.25" media bay. See Item 5 in the iustration. f. Remove the od DVD-R/W drive from the media bay and set it aside. See Item 6 in the iustration. 2. Insta the new DVD-RW drive: a. Mount the new drive into the midde rack in the 5.25" media bay, fush with the front of the 5.25" media bay. See Item 6 in the iustration. b. Secure the DVD-RW drive to the 5.25" media bay with two screws on each side. See Item 5 in the iustration. c. Pace the 5.25" media bay into the chassis and then side it toward the front of the chassis. See Item 4 in the iustration. d. Reinsta the 5.25" media bay support bracket, engaging the keyhoe tabs. See Item 3 in the iustration. e. Reinsta the four screws to the 5.25" media bay support bracket. See Item 2 in the iustration. You may want to use a magnetic screwdriver for this step to avoid dropping the screws into the chassis. f. Pug in the IDE and power cabes to the rear of the DVD-RW drive. See Item 1 in the iustration. Repacing the memory modue To repace the memory modue: 1. Press the hoding cips on both sides of the socket outward to reease the currenty instaed memory modue. See the foowing iustration. 2. Genty pu the memory modue out of the socket. 80 Intuity AUDIX LX Reease 2.0 May 2007

81 Repacing components CAUTION:! CAUTION: The memory modue can be damaged by eectrostatic discharge. See Protecting against ESD damage on page 63 for more information. 3. Hod the memory modue card by the edges, and remove the card from its antistatic package. 4. Position the repacement memory modue in the correct orientation. See the foowing iustration. 5. Genty push the repacement memory modue into the appropriate socket. See Item 2 in the iustration. 6. When the memory modue card is seated firmy, the hoding cips spring shut to ock it into position. Verify that the cips are firmy in pace. Intuity AUDIX LX Reease 2.0 May

82 RESET Repacing S3210R components CAUTION:! CAUTION: Do not force the memory modue into or out of the socket. This can damage the socket, the memory modue, or both. Repacing the rack-mount siding rais Refer to the foowing iustration whie performing this task To repace the rack-mount siding rais: 1. Remove the server from the cabinet: a. Unpug a cabes at the back of the server. b. Press the reease cips on the rais to fuy extend the rai. c. Lift the server off the rais and set the server aside. 2. Remove the od rack-mount siding rai assemby and set aside. 3. Remove the new rai assemby and screws from their packaging. 2 h3iarai LAO If more than one set of screws is provided, identify the set of 12 screws that fits the S3210R server hardware. Ony one set of thick Phiips round head screws fits tighty to the rais. Any other screws are not needed. 4. Reease and detach the inner rai from the side: 82 Intuity AUDIX LX Reease 2.0 May 2007

83 Repacing components CAUTION: a. Fuy extend the rai. b. Pu the reease ock out, the arrow tab, forward. See Item 1 in the iustration. c. Separate the inner rai from the side. 5. Attach the inner rai to the server: a. Pace the S3210R server on a fat, stabe surface. b. Aign the inner rai against the side of the server. Ony three hoes in the rai ine up with the corresponding hoes in the server chassis. c. Starting with the hoe nearest the front of the server, insert a screw into the hoes indicated in Item 2 in the iustration. 6. Attach the side to the frame of the customer-provided cabinet: a. Loosen the two Phiips screws inside the front bracket. Extend the bracket to fit the frame. See Item 3 in the iustration. b. Secure the bracket to the front and rear posts in the customer-provided cabinet. Tighten a three screws. See Items 4 and 5 in the iustration. c. After the bracket is in pace, tighten the two screws inside each rear bracket. See Item 5 in Attaching a rack-mount rai assemby on an S3210R server.! CAUTION: You need two peope for the next step. 7. Mount the server in the cabinet: a. Fuy extend the side out the front of the cabinet. See Item 6 in the iustration. b. Have one person hod up the front of the server. Have a second person hep support the server, and guide the server onto the side. c. Pug in a cabes at the back of the server. Intuity AUDIX LX Reease 2.0 May

84 Repacing S3210R components 84 Intuity AUDIX LX Reease 2.0 May 2007