Page 1 JOB EFFECTIVENESS DESCRIPTION. Title: System Testing and End User Support BACKGROUND. Location: UK

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1 age 1 JOB EFFECTIVENESS DESCRITION Title: System Testing and End User Support REF Location: UK BACKGROUND The Open Group has established a software acquisition and development capability to deploy the enterprise infrastructure of the Open Group. Within this a development capability exists for the core areas of the business where the Open Group needs to rapidly customize and evolve its capabilities, systems and features to maintain its competitive advantage. In line with Enterprise Architecture the group has developed and evolved a core framework to create versatile and agile systems for its enterprise such as embership, Events, Association, ublications and a Data Search and Analysis toolset. It will continue to use this proven framework to migrate and develop some of the certification programs, profiling, portals and a more integrated social media capability designed to pulls customers to the Open Group. At any point in time it is envisaged there will be a number of small projects under development. These projects will range in size from a single person effort to a small cross functional team. The aim of the Open Group is to establish a dynamic and balanced software acquisition and development group able to deploy new capabilities but at the same time be flexible and agile enough to support, maintain, enhance its existing capabilities. This role is expected to contribute positively as an integral part of this organizational capability by improving the value and quality of the IT products provided by the software acquisition and development function, and speed their uptake by the Lines of Business.

2 age 2 EFFECTIVENESS AREAS EASUREENT AREAS QA lanning and Execution Greater customer satisfaction with delivered product. Improved quality and buy-in of system design resulting in reduction in late cycle re-design changes. Fewer exceptions found during customer acceptance test. Reduction in defect reports All QA aspects considered in plans UI, load/capacity, regression Test phases on schedule, test plans approved and so on. End-User Interfacing odular end-user documentation and help system that is aligned with the business requirements and end-user documentation and easily maintained and re-deployed for subsequent programs. Reductions in helpdesk effort due to simplicity of use by customers supported by high quality, thorough guides and help information. All support issues handled or escalated promptly. Increased productivity of admin/operations team. Objectives and team working Ability to work with team to use requirements and models to create required testing plans with minimal developer input Comprehensive and achievable set of objectives, monitored quarterly Teamwork, assessed annually

3 age 3 LACE IN ORGANIZATION Reports directly to the Director of Software Development Key relationships with staff within The Open Group: o embership and Events team members o Collaboration team members o Certification operations team members o Certification development team members o V Certification o V embership & Events o V Collaboration Services o CTO o Staff fulfilling an Enterprise Architect and Governance role

4 age 4 Education: erson Specification Although a degree is preferred, a proven track record and the desire to succeed are more important than academic record Relevant qualification Experience: Translation of requirements into test requirements/cases Experience of assessing business and system level requirements, workflows and process models and determining the most appropriate test plan and testing tools to use. Convert requirements into test cases. Create test cases to improve the robustness of the product. Gain stakeholder acceptance of the test campaigns. Technical writing, including creation of end-user documentation and technical documents. Have developed strong writing skills and very varied experiences writing to different audiences (stakeholders, staff, end users). Can edit/revise and reuse the works of others. Create odular end-user documentation and help system that is aligned with the business requirements and end-user documentation and easily maintained and re-deployed for subsequent programs. Help systems development including the use of appropriate help system authoring tools. No re-inventing of wheels, research internet for best practice Issue tracking and resolution. Experience and use of tracking systems to enable prompt handling and escalation of issues practice Developing staff for their career Has experience of running in house and end user training campaigns and creating training materials. Have excellent skills for understanding what the stakeholder and end-user needs are in a given situation so that effective training or guidance can be provided verbally and/or visually. Requirements capture and elaboration Have very proficient skills for eliciting and acquiring information from stakeholders, research and/or discussion, assessing the relevance, completeness and logic of pertinent information; be unambiguous when creating business and system level requirements. Requirements are a suitable source for creating regression tests. Requirements are a suitable source for creating load test. Requirements are a suitable source for user interface tests. Ability to augment business level requirements with workflows, process models and user interface designs, best practice and screenshots. User Interface design and specification including creation or referencing of screenshots for web-based applications. No re-inventting of wheels, research internet for best practice Regression testing

5 age 5 Experience of regression testing, establishing regression test campaigns, experience of regression test technology such as Selenium. User Interface testing Experience of testing GUIs for correct functionality, usability, resilience, on-line help and look and feel. Experience of testing websites, broken links, navigation. Experience of selecting, setting up and executing tests from a UI test technology such as win runner. Load testing Experience of selecting, setting up and executing tests from a load test technology such as load runner. Testing tools and processes Experience of formal processes for testing, experience using some kind of formal method (even if it's homegrown) is essential. Knowledge of commercial test tools, any experience of designing and building test tools. Qualities: Ability to work effectively with a geographically dispersed team using social networking tools for communication Highest level of personal integrity Confidence in customer-facing activities Ability to manage formal review and approvals processes Ability to participate in multiple project activities simultaneously Enthusiastic, positive and proactive in nature. Self-confident, self-disciplined and selfmotivated rofessionalism, demonstrate specialized knowledge and abilities in key areas of the job Flexibility, able to analyze and adjust to changing circumstances, solves challenging problems, and quickly understands new concepts. Open mindedness and willingness to travel and go the extra mile. Enthusiasm for The Open Group, its products and services Highly organized with excellent follow-through and attention to detail. An eye for detail is essential Sensitive to other people s key qualities, as well as their needs and differences. Help and supportive to team members especially when things aren t going well. Ability to pull together. Desire for continued learning and growth in order to maintain and develop new skills and

6 age 6 to apply new skills effectively Key specialist skills areas Ability to create, gain agreement to, and execute a test campaign in adhering to a formal testing process Help establish a formal testing process and testing technology toolset Ability to prepare clear and concise end-user and staff user guides, operation manuals and training materials. Including online help and FAQs. Ability to deliver training materials to end-users and staff. Ensure that key risks and threats are identified at the earliest opportunity in order that appropriate action plans may be agreed and implemented roficient in online collaboration and social media Excellent online, verbal, written and interpersonal communication skills, including the ability to actively listen.