Programme Manager Relationship Management System

Size: px
Start display at page:

Download "Programme Manager Relationship Management System"

Transcription

1 Programme Manager Relationship Management System Russam Ref 4573 Job Profile This document is a generic description for the role. Any specific requirements in the published advert should also be taken into account. Overall purpose of the Role One of the highest profile programmes of work within the charity, it has the two key objectives putting people in need at the forefront of its work and achieving value for money. This system will touch every service user in the UK (around 1million a year) and every one of its 4500 staff and thousands of volunteers. The System is a complex programme of work which uses technology to modernise and improve the way the Charity delivers its services. It goes beyond being an IT project as it has the potential to transform the way in which the Charity works and the nature of its services themselves. The programme has been in existence for some time now and has delivered a system for recording enquiries and service activity for its emergency and support services. From these existing users the Charity can see the potential for the System to provide the Charity with a pan service, seamless enquiry and response capability. Following a recent review of the programme carried out by an external consultancy, the Charity is now taking forward its recommendations and it is initially focussing on providing core CRM functionality for all services as the next step. As other projects develop and are implemented to reshape the way the Charity work in the UK, the Charity will then continue to implement system developments to support new ways of working. The Charity now need to build on the learning from the System in these live services in order to roll out across all services in the UK, so that the Charity can put people in crisis at the heart of its organisation as never before. The System has the potential to allow it to revolutionise both its effectiveness and efficiency in the UK. In terms of effectiveness The System will enable it to have better data on who the Charity supports and how, and the organisations the Charity works with better understanding of reach, and which communities the Charity is failing to serve better grip on outcomes for those the Charity works with, and knowledge of those the Charity refers on more timely and accurate data as mobile technology will enable entry in the field, at the emergency or in the home 1

2 In terms of efficiency, the project will enable the Charity to have: a way of recording information from the service user once only, at point of contact more accurate, real time management information so that the Charity can improve the efficiency of its response greater consistency of service delivery and analysis where variations occur Access to relevant service user information in real time, for practitioners in the field Overall purpose of the role The Programme Manager is responsible for leading and managing the programme, in both delivering an enterprise technology solution and the organisational change the technology supports. The Programme Manager will be a strong advocate for change and is responsible for overall leadership of the programme on a day-to-day basis, on behalf of the sponsor. The primary focus is on developing and managing the stakeholder relationships required to ensure success and to provide leadership for change, and maintaining coherence and integrity of the programme. There is a strong emphasis on benefits management and benefits realisation and ensuring robust plans are in place for effective implementation, with the ability to drive the programme with minimal direction. In technology terms the overall deliverables will consist of a core CRM system used by all UK Services staff, the migration and implementation of multiple service specific operational systems onto the core platform, and integration with several niche service delivery commercial software products. In terms of change, the overall deliverable is the UK Services workforce at all levels engaged with, actively using, and generating benefits from the investment in this transformational technology. Key Responsibilities Take overall ownership and accountability of the programme, using project management techniques to ensure that the stated benefits are realised and all deliverables are produced to planned time and cost. Be a visible, high profile advocate for the change programme, championing its aims and benefits at all levels and in all areas of the organisation. Work with all stakeholders in a positive and collaborative way. Develop and maintain the detailed business case and benefits realisation plan, ensuring each is co-created and continually reviewed with stakeholder input. Ensure plans support the organisational strategy, are understood by all stakeholders in this wider context, and are aligned with the objectives of the Strategic Change Programme Board. Ensure management of change is embedded within the programme s overall plans, and that the programme s deliverables are fully transformed into business as usual capabilities, providing demonstrable evidence of the usage of, and benefits generated by, their active use.

3 Ensure robust and appropriate programme management controls are, in place, following organisational frameworks and methodologies including that plans are developed to meet the programme s aims, timescales, deliverables and budget, that gateway review is applied as required, and that deviation from the plans and strategy are identified and remedial action or changes to targets and deliverables are approved, controlled and implemented. Ensure robust project management controls are in place for work stream project managers/ leads to operate within; ensuring project level tolerances are set, monitored and remedial action taken if breached. Appraise programme strategy and delivery options for consideration and approval, and ensure issues are escalated to the Sponsor and relevant governance board(s) as required, with proposed remedial actions. Manage programme budget and ensure resources are allocated according to priorities to ensure deliverables are achieved. Secure the right expertise from the internal stakeholders and professional advice to support decision-making and the Sponsor s role. Manage the internal work stream Project Managers, Implementation Manager and Programme support staff. Manage a mixture of external programme support covering change and project management roles, working in partnership with the internal team. Ensure each has a clear role description, defined responsibilities and achievable objectives. Monitor staff progress against responsibilities, supporting them where needed and taking remedial action if not performing to expectations. Manage third parties engaged to support the delivery of the programme, ensuring consultancy and deliverables are of a high quality and provide value for money. Identify and manage interdependencies and liaise with key internal support functions and divisions beyond UK Operations, both technical and enabling, to ensure effective engagement and delivery of requirements are within specification, on time and on budget. Establish effective mechanisms for working with contractors to promote joint working and problem solving.

4 Person Specification Requirements Education & training > Qualification or good knowledge of Programme or Project management > Qualification or good knowledge of Agile methodologies (Scrum, DSDM, RUP). > Working knowledge of Microsoft Project or similar project software. Experience > Proven experience of managing programmes with a significant change element. > Proven experience in implementing a major technology change which significantly alters the working practices of a workforce. > Experience of working in large and geographically dispersed operating environments, preferably with a strong operational focus. > Managing complex stakeholder requirements and influencing collaborative working to achieve programme aims. > Experience of operating at a senior level e.g. reporting to Programme or Executive Boards. > Management of significant budgets (over 1 million) and operating plans. > Experience of working in an organisation/sector providing health care services. Skills & knowledge > Proven knowledge of programme/major project methodology and its application. > Managing change and transition to support programme implementation. > Excellent communicator. > Being able to apply quality management principles and processes. > Being able to apply risk assessment and management principles and processes. > Skilled networker ability to negotiate and influence outside the programme. > Knowledge of the public/voluntary sector in which the British Red Cross Society operates.

5 Competencies and behaviours > Leading people through change > Driving action and achieving high quality outcomes > Judgement and decision-making > Strategic thinking > Engaging others with the vision > Relationship building > Communicating and influencing > Drive and resilience Additional requirements > Uphold the Movement s Fundamental Principles and act with integrity and in accordance with the Society s values and obligations > Adhere to BRCS equal opportunities and anti-discriminatory policies and promote diversity > Be ready to ensure you are aware of work with the four values of the Organisation (Inclusive, Compassionate, Courageous, Dynamic) > Take responsibility for own and team s decisions and actions > Demonstrate flexibility and open mindedness > Recognise and value the contribution of others > Recognise the implications of working within a charity and a voluntary organisation Special circumstances > Working unsociable hours > Travel across UK

Division. Direct Reports 2/3 digital fundraising officers

Division. Direct Reports 2/3 digital fundraising officers Job Description Job Title Assistant Digital Fundraising Manager Job Band SAME Job Reference UKO52697 Department Individual Giving Direct Marketing Division Fundraising Location UK Office, London Duration

More information

Customer Service Cluster Manager

Customer Service Cluster Manager London Borough of Camden JOB PROFILE Cluster POSITION TITLE: cluster manager DIRECTORATE: Culture and Environment DIVISION: Culture and customer service JOB FAMILY: SERVICE: service GRADE: PO6 REPORTS

More information

Job Description. Context. Scope. Job Title. Assistant Digital Fundraising Manager. Job Band SAME Job Reference UKO55432

Job Description. Context. Scope. Job Title. Assistant Digital Fundraising Manager. Job Band SAME Job Reference UKO55432 Job Description Job Title Assistant Digital Fundraising Manager Job Band SAME Job Reference UKO55432 Department Individual Giving Digital Fundraising Division Fundraising Location UK Office, London Duration

More information

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job

More information

Role Context & Purpose

Role Context & Purpose Group Manager Children s Social Care Services Role Profile: Grade: Accountable to: Accountable for: Senior Manager Hay B Service Leader 3-6 direct line reports, plus circa 48 staff that these direct reports

More information

Job description - Business Improvement Manager

Job description - Business Improvement Manager Job description - Business Improvement Manager Main Purpose of job The post has lead responsibility for optimising operational performance within the Operations directorate, and across the Society for

More information

Works closely with all members of the Training and Consultancy team, and the wider Operations, Fundraising and Marketing directorate.

Works closely with all members of the Training and Consultancy team, and the wider Operations, Fundraising and Marketing directorate. Job description Training Officer Main purpose of job The main purpose of this role is to co-ordinate the department s training and marketing activities provide market intelligence to the Training team

More information

Risk Management. National Occupational Standards February 2014

Risk Management. National Occupational Standards February 2014 Risk Management National Occupational Standards February 2014 Skills CFA 6 Graphite Square, Vauxhall Walk, London, SE11 5EE T: 0207 0919620 F: 0207 0917340 E: info@skillscfa.org www.skillscfa.org Skills

More information

Direct Marketing Officer, Regular Giving Acquisition. Assistant Agency Regular Giving Manager, Regular Giving Acquisition

Direct Marketing Officer, Regular Giving Acquisition. Assistant Agency Regular Giving Manager, Regular Giving Acquisition Job Description Job Title Direct Marketing Officer, Regular Giving Acquisition Job Band EP1G Ref UKO Department Individual Giving Direct Marketing Division Fundraising Reporting To Assistant Agency Regular

More information

Project, Programme and Portfolio Management Delivery Plan 6

Project, Programme and Portfolio Management Delivery Plan 6 Report title Agenda item Project, Programme and Portfolio Management Delivery Plan 6 Meeting Performance Management and Community Safety Panel 27 April 2009 Date Report by Document number Head of Strategy

More information

ESKITP7145.01 Manage IT service delivery performance metrics

ESKITP7145.01 Manage IT service delivery performance metrics Overview This sub-discipline covers the competencies required to manage the monitoring, analysis and communication of IT service delivery performance metrics. Monitoring service level performance is a

More information

Best Value toolkit: Performance management

Best Value toolkit: Performance management Best Value toolkit: Performance management Prepared by Audit Scotland July 2010 Contents Introduction The Audit of Best Value The Best Value toolkits Using the toolkits Auditors evaluations Best Value

More information

Network Rail Infrastructure Projects Joint Relationship Management Plan

Network Rail Infrastructure Projects Joint Relationship Management Plan Network Rail Infrastructure Projects Joint Relationship Management Plan Project Title Project Number [ ] [ ] Revision: Date: Description: Author [ ] Approved on behalf of Network Rail Approved on behalf

More information

Head of Engineering Job Description

Head of Engineering Job Description Head of Engineering Job Description (Job Code and Level: E006) Definition: Overall responsibility and accountability for the Engineering function across the UK which will include people and budgetary management.

More information

CHIEF NURSE / DIRECTOR OF CLINICAL GOVERNANCE

CHIEF NURSE / DIRECTOR OF CLINICAL GOVERNANCE www.gov.gg/jobs JOB POSTING CHIEF NURSE / DIRECTOR OF CLINICAL GOVERNANCE JOB TITLE Chief Nurse / Director of Clinical Governance SALARY Attractive Remuneration Package available with post TYPE Full Time

More information

National Development Lead Catalogue and Master Data

National Development Lead Catalogue and Master Data Principles Vision Purpose Statement National Development Lead Catalogue and Master Data healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations.

More information

Direct Marketing Officer. MS National Centre, London. Individual Fundraising Manager

Direct Marketing Officer. MS National Centre, London. Individual Fundraising Manager Job Title: Location: Reports to: Direct Marketing Officer MS National Centre, London Individual Fundraising Manager Introduction to MS Society The MS Society is the UK s leading MS charity. Since 1953,

More information

HOME GROUP LIMITED JOB DESCRIPTION

HOME GROUP LIMITED JOB DESCRIPTION Ref No: HGL 1 JOB DETAILS HOME GROUP LIMITED JOB DESCRIPTION Job Holder: Job Title: IS Service Desk Manager Reports to: Head of IS Service Management Date: August 2012 2 JOB PURPOSE To lead the IS service

More information

Team Leader Business Information Data Warehouse Business Information Data Warehouse

Team Leader Business Information Data Warehouse Business Information Data Warehouse Position Title Group/Team Location Reports to HR reference Team Leader Business Information Data Warehouse Business Information Data Warehouse Information Wellington Manager ICT Service Delivery Tertiary

More information

AGENDA ITEM 5 AYRSHIRE SHARED SERVICE JOINT COMMITTEE 1 MAY 2015 AYRSHIRE ROADS ALLIANCE CUSTOMER SERVICE STRATEGY

AGENDA ITEM 5 AYRSHIRE SHARED SERVICE JOINT COMMITTEE 1 MAY 2015 AYRSHIRE ROADS ALLIANCE CUSTOMER SERVICE STRATEGY AYRSHIRE SHARED SERVICE JOINT COMMITTEE 1 MAY 2015 AYRSHIRE ROADS ALLIANCE CUSTOMER SERVICE STRATEGY Report by the Head of Roads Ayrshire Roads Alliance PURPOSE OF REPORT 1. The purpose of this report

More information

Job description HR Advisor

Job description HR Advisor Job description HR Advisor Main purpose of job To work closely with colleagues in the HR Business Partner team along with the wider PDO directorate to ensure delivery of a first class, professional and

More information

Microsoft Dynamics CRM. Solutions for Healthcare

Microsoft Dynamics CRM. Solutions for Healthcare Microsoft Dynamics CRM Solutions for Healthcare Optevia provide solutions for the Health Sector built in Microsoft Dynamics CRM. These solutions: save money while increasing quality Provide an excellent

More information

JE PANEL/BENCHMARKING REF NO: 867/4 EVALUATION DATE:

JE PANEL/BENCHMARKING REF NO: 867/4 EVALUATION DATE: 1. JOB TITLE Job Title: Project Manager (Transport Infrastructure) Reports to: Design Programme Manager Service: Highways and Transport Environment & Infrastructure Date: November 2014 2. JOB PURPOSE To

More information

Senior Project Manager

Senior Project Manager Senior Project Manager IT Services Portfolio & Project Management Office Salary Grade 8-40,046 to 45,053 per annum Open Ended Contract Ref: CSE00868 At Leicester we re going places. Ranked in the top-12

More information

CRM AND APPLICATIONS MANAGER (DYNAMICS) JOB DESCRIPTION AND PERSON SPECIFICATION

CRM AND APPLICATIONS MANAGER (DYNAMICS) JOB DESCRIPTION AND PERSON SPECIFICATION CRM AND APPLICATIONS MANAGER (DYNAMICS) JOB DESCRIPTION AND PERSON SPECIFICATION 1. Job details Job Title: CRM and applications manager (Dynamics) Responsible to: head of digital and communications (line

More information

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...

More information

ESKISP6046.02 Direct security architecture development

ESKISP6046.02 Direct security architecture development Overview This standard covers the competencies concerned with directing security architecture activities. It includes setting the strategy and policies for security architecture, and being fully accountable

More information

JOB PROFILE (GREEN BOOK)

JOB PROFILE (GREEN BOOK) JOB PROFLE (GREEN BOOK) Job Title: Corporate Programme Officer Post Reference Permanent/ Temporary Fixed-term 1 year Grade/Role: 5 Hours: 37 Reports to: Head of Corporate Services Directorate/ department:

More information

Confident in our Future, Risk Management Policy Statement and Strategy

Confident in our Future, Risk Management Policy Statement and Strategy Confident in our Future, Risk Management Policy Statement and Strategy Risk Management Policy Statement Introduction Risk management aims to maximise opportunities and minimise exposure to ensure the residents

More information

Analyst - EDI. healthalliance Purpose, Vision and Principles. Purpose Statement

Analyst - EDI. healthalliance Purpose, Vision and Principles. Purpose Statement Principles Vision Purpose Statement Analyst - EDI healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations. We will deliver increasing value

More information

Job Description - Regional Fundraising Manager

Job Description - Regional Fundraising Manager Job Description - Regional Fundraising Manager Main Purpose of Job The post-holder will lead on the co-ordination and development of fundraising activity and the delivery of a cost effective fundraising

More information

Job description Customer Care Team Leader (Engagement)

Job description Customer Care Team Leader (Engagement) Job description Customer Care Team Leader (Engagement) Main purpose of job The Customer Care Team Leader will manage the day to day running of the internal Customer Care engagement team, ensuring it provides

More information

IOSH. Job Description. Promotions, Advertising and Design Manager. portfolio

IOSH. Job Description. Promotions, Advertising and Design Manager. portfolio IOSH Job Description 1 Job details Job Title: Promotions, Advertising and Design Manager Division: Marketing Responsible to: Marketing Director Responsible for: Delivering company-wide promotions portfolio

More information

City College Plymouth Finance & Resources Directorate Human Resources

City College Plymouth Finance & Resources Directorate Human Resources City College Plymouth Finance & Resources Directorate Human Resources JOB DESCRIPTION POST TITLE : Director of Human Resources DATE : March 2010 REPORTS TO : Deputy Principal Finance & Resources Job Purpose

More information

UoD IT Job Description

UoD IT Job Description UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management

More information

Director: Improvement and Corporate Services. Improvement & Corporate Services

Director: Improvement and Corporate Services. Improvement & Corporate Services HAY Job description JOB TITLE: DIRECTORATE: GRADE: Director: Improvement and Corporate Services Improvement & Corporate Services Director DATE PREPARED: March 2013 REPORTS TO: Chief Executive JOB PURPOSE:

More information

Qualification details

Qualification details Qualification details Title New Zealand Diploma in Organisational Risk and Compliance (Level 6) Version 1 Qualification type Diploma Level 6 Credits 120 NZSCED 080317 Quality Management DAS classification

More information

POSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas

POSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas POSITION DESCRIPTION Position Title Manager, Technical Services Support Position Number Reports to Manager Technology Services Functional Auth HRM Auth Region IT Services Centre Head Office Date Feb 2011

More information

Job Description Asset Planning Engineer Senior

Job Description Asset Planning Engineer Senior Asset Planning Engineer Senior Department: Business Unit Group: Direct Line Manager: Water Services Service Delivery Leader Direct Reports: Delegations: Primary Location: Job Summary and Purpose: House

More information

Maturity Model. March 2006. Version 1.0. P2MM Version 1.0 The OGC logo is a Registered Trade Mark of the Office of Government Commerce

Maturity Model. March 2006. Version 1.0. P2MM Version 1.0 The OGC logo is a Registered Trade Mark of the Office of Government Commerce Maturity Model March 2006 Version 1.0 P2MM Version 1.0 The OGC logo is a Registered Trade Mark of the Office of Government Commerce This is a Value Added product which is outside the scope of the HMSO

More information

Professional Standards

Professional Standards Institute of Risk Management Professional Standards strategy in Risk and Management performance Professional Standards in Risk Management Setting standards Building capability Championing learning and

More information

RMBC s Governance Framework for Significant Partnerships

RMBC s Governance Framework for Significant Partnerships RMBC s Governance Framework for Significant Partnerships 1.0 Introduction 1.1 Corporate governance describes how organisations direct and control what they do. For a council, this includes how it relates

More information

NSW Government ICT Benefits Realisation and Project Management Guidance

NSW Government ICT Benefits Realisation and Project Management Guidance NSW Government ICT Benefits Realisation and Project Management Guidance November 2014 CONTENTS 1. Introduction 1 2. Document purpose 1 3. Benefits realisation 1 4. Project management 4 5. Document control

More information

Business Continuity Management Framework 2014 2017

Business Continuity Management Framework 2014 2017 Business Continuity Management Framework 2014 2017 Blackpool Council Business Continuity Framework V3.0 Page 1 of 13 CONTENTS 1.0 Forward 03 2.0 Administration 04 3.0 Policy 05 4.0 Business Continuity

More information

Senior Salary Information Disclosure

Senior Salary Information Disclosure Senior Salary Information Disclosure Head of Marketing & Communications To lead on media and public relations, commensurate with policies and strategies developed by the Strategy and Commissioning Directorate

More information

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028 Job Description and Person Specification Job Title: Business Analyst Post Number: HCI.C24 JE Ref: JE028 Grade: PO1 (SCP 35 39) Other payments: Service: Progression: Hours per week: Accountable to: N/A

More information

Senior Project Manager (Web Content Management)

Senior Project Manager (Web Content Management) Senior Project Manager (Web Content Management) IT Services Portfolio & Project Management Office Salary Grade 8-40,046 to 45,053 per annum Fixed term contract for 2 years (** see below for contract information)

More information

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4

More information

MARKETING, MEMBERSHIP AND EVENTS ASSISTANT JOB DESCRIPTION AND PERSON SPECIFICATION

MARKETING, MEMBERSHIP AND EVENTS ASSISTANT JOB DESCRIPTION AND PERSON SPECIFICATION MARKETING, MEMBERSHIP AND EVENTS ASSISTANT JOB DESCRIPTION AND PERSON SPECIFICATION 1. Job details Job title: marketing, membership and events assistant Responsible to: membership manager Directorate/Team:

More information

Role Description Program Manager ICT/ Director Consulting & Project Management - ICT

Role Description Program Manager ICT/ Director Consulting & Project Management - ICT Role Description Program Manager ICT/ Director Consulting & Project Management - ICT Classification/Grade/Band Band 1 Senior Executive Work Level Standards: Work Contribution Stream: Service/Operational

More information

Department of the Environment and Local Government. Project Management. Public Private Partnership Guidance Note 7. 14 April 2000

Department of the Environment and Local Government. Project Management. Public Private Partnership Guidance Note 7. 14 April 2000 Project Management Project Management Public Private Partnership Guidance Note 7 14 April 2000 Guidance Note 7 14 April 2000 Project Management Contents Section Page I INTRODUCTION...1 SCOPE AND PURPOSE

More information

An effective working relationship is required with the WP Group Board of Directors, Leadership Team members and the Operations team.

An effective working relationship is required with the WP Group Board of Directors, Leadership Team members and the Operations team. Key Account Manager Role reports to: Group Commercial Director WP Group Overview WP Group is an integrated fuels and lubricants company focused on providing bespoke service solutions to its growing customer

More information

Suite Overview...2. Glossary...8. Functional Map.11. List of Standards..15. Youth Work Standards 16. Signposting to other Standards...

Suite Overview...2. Glossary...8. Functional Map.11. List of Standards..15. Youth Work Standards 16. Signposting to other Standards... LSI YW00 Youth Work National Occupational Standards Introduction Youth Work National Occupational Standards Introduction Contents: Suite Overview...2 Glossary......8 Functional Map.11 List of Standards..15

More information

7 Directorate Performance Managers. 7 Performance Reporting and Data Quality Officer. 8 Responsible Officers

7 Directorate Performance Managers. 7 Performance Reporting and Data Quality Officer. 8 Responsible Officers Contents Page 1 Introduction 2 2 Objectives of the Strategy 2 3 Data Quality Standards 3 4 The National Indicator Set 3 5 Structure of this Strategy 3 5.1 Awareness 4 5.2 Definitions 4 5.3 Recording 4

More information

Technology Operations NI, BBC Northern Ireland Technology Operations Support Manager

Technology Operations NI, BBC Northern Ireland Technology Operations Support Manager Job Title: Grade: Department: Reports to: Server Specialist 7D Technology Operations NI, BBC Northern Ireland Technology Operations Support Manager Organisational Context The BBC is transforming the way

More information

SENIOR MANAGER: LOANS & BURSARIES OPERATIONS (JOB GRADE 12 13)

SENIOR MANAGER: LOANS & BURSARIES OPERATIONS (JOB GRADE 12 13) NSFAS RECRUITING MANDATE The National Student Financial Aid Scheme (NSFAS) is a public entity accountable to the Department of Higher Education and Training. It provides financial assistance to eligible

More information

JOB DESCRIPTION. Position Assistant Director Asset

JOB DESCRIPTION. Position Assistant Director Asset JOB DESCRIPTION Position Assistant Director Asset Date Prepared: Title: Management & Delivery Directorate: Environment & Regeneration JD Reference no Department: Asset Management & Delivery Grade: AD (subject

More information

KEY RESPONSIBILITIES:

KEY RESPONSIBILITIES: 1. TITLE: FIELD MAINTENANCE MANAGER 2. CLASSIFICATION: SENIOR EXECUTIVE OFFICER (SEO) 3. DEPARTMENT: OPERATIONS 4. POSITION OBJECTIVES: 4.1. Objectives of Position: 4.1.1. To manage and provide direction

More information

Role Profile. Leasehold Co-ordinator (LSE) - Career Ladder: Customer Services. - Level: Level 4. - Function: Leasehold

Role Profile. Leasehold Co-ordinator (LSE) - Career Ladder: Customer Services. - Level: Level 4. - Function: Leasehold Role Profile Role Title: Directorate: Department: Team: Leasehold Co-ordinator (LSE) Resident Services Local Services Regional Role Identifiers: - Career Ladder: Customer Services - Level: Level 4 - Function:

More information

MARKETING & COMMUNICATIONS MANAGER CULTURAL SKILLS & CREATIVE ECONOMY

MARKETING & COMMUNICATIONS MANAGER CULTURAL SKILLS & CREATIVE ECONOMY . MARKETING & COMMUNICATIONS MANAGER CULTURAL SKILLS & CREATIVE ECONOMY This Marketing & Communications Manager leads on the development and delivery of marketing and communications for the Cultural Skills

More information

Chief Information Officer

Chief Information Officer Security manager Job description Job title Security manager Location Wellington Group Organisation Development Business unit / team IT Solutions Grade and salary range Pay Group 1, Pay Band 6 Reports to

More information

BARNET AND SOUTHGATE COLLEGE JOB RESPONSIBILITY PROFILE. Head of Human Resources & Organisational Development

BARNET AND SOUTHGATE COLLEGE JOB RESPONSIBILITY PROFILE. Head of Human Resources & Organisational Development BARNET AND SOUTHGATE COLLEGE JOB RESPONSIBILITY PROFILE POST: Head of Human Resources & Organisational Development SALARY SCALE: Service Area Head Scale Points 14-18 RESPONSIBLE TO: RESPONSIBLE FOR: Director

More information

JOB DESCRIPTION. Chief Nurse

JOB DESCRIPTION. Chief Nurse JOB DESCRIPTION Chief Nurse Post: Band: Division: Department: Responsible to: Responsible for: Chief Nurse Executive Director Trust Services Trust Headquarters Chief Executive Deputy Chief Nurse Head of

More information

A NEW LOOK AT HALL 4 The Early Years Good Health for Every Child

A NEW LOOK AT HALL 4 The Early Years Good Health for Every Child A NEW LOOK AT HALL 4 The Early Years Good Health for Every Child A NEW LOOK AT HALL 4 The Early Years Good Health for Every Child The Scottish Government, Edinburgh, 2011 Crown copyright 2011 ISBN: 978-0-7559-9421-2

More information

A Ready Business has total visibility and control. Seamlessly manage your global telecommuncations in a secure environment

A Ready Business has total visibility and control. Seamlessly manage your global telecommuncations in a secure environment A Ready Business has total visibility and control Seamlessly manage your global telecommuncations in a secure environment 2 We live in a world of rapid and unpredictable change 22% Only 22% of businesses

More information

Housing Association Regulatory Assessment

Housing Association Regulatory Assessment Welsh Government Housing Directorate - Regulation Housing Association Regulatory Assessment Melin Homes Limited Registration number: L110 Date of publication: 20 December 2013 Welsh Government Housing

More information

Job description and person specification

Job description and person specification Job Title: Salary: Location: Reports to: Facilities and Office Manager 31,000 (Pro rata) Marshall Street Centre Manager Background: Central London Samaritans is the biggest of Samaritans 201 branches.

More information

Business Solutions Manager Self and contribution to Team. Information Services

Business Solutions Manager Self and contribution to Team. Information Services POSITION DESCRIPTION Position Title: Responsible To: Responsible For Agile Test Analyst Business Solutions Manager Self and contribution to Team Position Purpose: The Agile Test Analyst is responsible

More information

Internal Communication and Engagement Manager (part-time)

Internal Communication and Engagement Manager (part-time) Internal Communication and Engagement Manager (part-time) Main purpose of job To develop and manage internal communication and engagement programmes to support Alzheimer s Society projects, activities

More information

Literature Review of Business Process Improvement Methodologies: Executive Summary

Literature Review of Business Process Improvement Methodologies: Executive Summary Literature Review of Business Process Improvement Methodologies: Executive Summary April 2008 Researchers: Dr Zoe Radnor Associate Professor in Operations Management Warwick Business School University

More information

Lecturer Job Description - Maths Graduate

Lecturer Job Description - Maths Graduate Lecturer Job Description - Maths Graduate Date : May 2014 Reports to : Section Leader, Skills for Life Introduction Bicton College s Values are embodied in the following statements: We are student focussed

More information

Introduction to Procurement

Introduction to Procurement Introduction to Procurement Why is procurement important? Client needs are unique and consequently each project meeting those needs has unique characteristics. This means that achieving the right project

More information

Transformation Management Office Job Description. Organisational Structure

Transformation Management Office Job Description. Organisational Structure Management Office Job escription Organisational Structure Assistant irector Organisation evelopment & Head of Benefits Assurance Performance epartmental Business Change s elivery Flexible resourcing through

More information

The Gateway Review Process

The Gateway Review Process The Gateway Review Process The Gateway Review Process examines programs and projects at key decision points. It aims to provide timely advice to the Senior Responsible Owner (SRO) as the person responsible

More information

Job Title Customer Operations Manager Organisation World Masters Games 2017 Division Marketing Communications

Job Title Customer Operations Manager Organisation World Masters Games 2017 Division Marketing Communications JOB DESCRIPTION Job Title Customer Operations Manager Organisation World Masters Games 2017 Division Marketing Communications Location 9 Nelson Street, Auckland CBD Introduction Reports To General Manager

More information

Better Skills Better Jobs Better Health. National occupational standards for the practice of public health guide

Better Skills Better Jobs Better Health. National occupational standards for the practice of public health guide Better Skills Better Jobs Better Health National occupational standards for the practice of public health guide March 2004 Acknowledgements These national occupational standards describe good practice

More information

Risk Management Strategy

Risk Management Strategy Risk Management Strategy Version: 8 Approved by: Quality and Governance Committee Date approved: 31 July 2014 Ratified by: Trust Board of Directors Date ratified: Name of originator/author: Head of Patient

More information

Volunteer Managers National Occupational Standards

Volunteer Managers National Occupational Standards Volunteer Managers National Occupational Standards Contents 00 Forward 00 Section 1 Introduction 00 Who are these standards for? 00 Why should you use them? 00 How can you use them? 00 What s in a Standard?

More information

Hospitality manager apprenticeship standard

Hospitality manager apprenticeship standard Hospitality s work across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. These s generally specialise in a particular

More information

CPS SECURITY & INFORMATION RISK MANAGEMENT POLICY CPS SECURITY & INFORMATION RISK MANAGEMENT POLICY 2013-2014

CPS SECURITY & INFORMATION RISK MANAGEMENT POLICY CPS SECURITY & INFORMATION RISK MANAGEMENT POLICY 2013-2014 CPS SECURITY & INFORMATION RISK MANAGEMENT POLICY 2013-2014 1 Version 1.0 CONTENTS Security Risks 3 Information Assurance Risk 3 Spreading Best Practice 3 Reporting Risks Upwards 4 Typical Risk Escalation

More information

Job Description. Senior Business Analyst. Corporate Solutions. Information Communication Technology. Development Team Leader

Job Description. Senior Business Analyst. Corporate Solutions. Information Communication Technology. Development Team Leader Job Description Job title Group Section Responsible to Responsibility for employees Senior Business Analyst Corporate Solutions Information Communication Technology Development Team Leader - None Date

More information

Chief Information Security Officer

Chief Information Security Officer Principles Vision Purpose Statement Chief Information Security Officer healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations. We will

More information

CORE SKILLS 1. INTRODUCTION INTRODUCTION

CORE SKILLS 1. INTRODUCTION INTRODUCTION . CORE SKILLS 1. INTRODUCTION INTRODUCTION This document sets out the skills which are required most often in roles throughout the British Council, called collectively core skills. They replace the generic

More information

To lead, manage, and develop the OPF and build an international community of practitioners working in in the field of digital preservation.

To lead, manage, and develop the OPF and build an international community of practitioners working in in the field of digital preservation. Job Description Executive Director Job title: Executive Director Hours: Full time (37.5 hours/week) Contract type: Fixed term for 12 months Reports to: Board of Directors Location: Negotiable (with significant

More information

Manager, Procurement and Contracts

Manager, Procurement and Contracts Position description Position title: Reports to: Directorate: Contract Manager/Team Leader Manager, Procurement and Contracts Operations Date: May 2015 PHARMAC s mission Our legislative objective is: to

More information

IndigoBlue Governance Framework

IndigoBlue Governance Framework Overview IndigoBlue IndigoBlue Winner of Agile Consultancy of the Year 2011/12, IndigoBlue is one of the leading consultancies in the UK focused on Agile processes for strategic consultancy, and programme

More information

Agile and ITIL And how they integrate. enterprise.bcs.org

Agile and ITIL And how they integrate. enterprise.bcs.org Agile and ITIL And how they integrate enterprise.bcs.org 02 Agile and ITIL And how they integrate Introduction Within the world of method frameworks it is very easy to become polarised on one specific

More information

CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES

CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES Responsible to: Responsible for: Chief Executive HR and Payroll Administrator HR Interns and Volunteers Dimensions Location of work Other information

More information

Customer Relationship Management (CRM) and Data Officer. Reference No: 0115 15. Grade:

Customer Relationship Management (CRM) and Data Officer. Reference No: 0115 15. Grade: Job Title: Customer Relationship Management (CRM) and Data Officer Reference No: 0115 15 Reports to: Access to Higher Education Manager Grade: D Working Hours: 37 hours per week Faculty / Service: Marketing

More information

Technical Project Manager JOB DESCRIPTION

Technical Project Manager JOB DESCRIPTION JOB TITLE: BUSINESS UNIT: REPORTS TO: Technical Project Manager ICT Manager, ICT EA GRADE: Non-EA Position DATE APPROVED: 17/12/2015 JOB SPECIFICATION SUMMARY OF THE BROAD PURPOSE OF THE JOB The Technical

More information

Northern Ireland Environment Agency Corporate Social Responsibility

Northern Ireland Environment Agency Corporate Social Responsibility Northern Ireland Environment Agency Corporate Social Responsibility September 2011 Introduction This document has been prepared by the Northern Ireland Environment Agency (NIEA) in line with general NICS

More information

ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting

ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting Date November 2011 Company UXC Consulting Version Version 1.5 Contact info@uxcconsulting.com.au http://www.uxcconsulting.com.au This summary

More information

Job Description. Business Analyst. Environmental Management. Information Communication Technology. Development Team Leader

Job Description. Business Analyst. Environmental Management. Information Communication Technology. Development Team Leader Job Description Job title Group Section Business Analyst Environmental Management Information Communication Technology Responsible to Responsibility for Employees Development Team Leader None Date May

More information

JOB DESCRIPTION. Be responsible for ensuring the implementation of standard operating procedures (SOPs) and systems documentation.

JOB DESCRIPTION. Be responsible for ensuring the implementation of standard operating procedures (SOPs) and systems documentation. JOB DESCRIPTION Job Title: Specialist Reporting To: Infrastructure Department(s)/Location: Clydebank / Norseman Job Reference number: 1. JOB PURPOSE Provide specific specialist and more general support

More information

INFORMATION TECHNOLOGY AND MEDIA SERVICES

INFORMATION TECHNOLOGY AND MEDIA SERVICES INFORMATION TECHNOLOGY AND MEDIA SERVICES Programmes and Planning, Core Systems Modernisation Programme CSM BI Data Migration Project Manager Full Time, Fixed Term (24 months) Grade G: 36,309-45,954 per

More information

Job Description. Data Acquisition and Processing Manager Band 8b

Job Description. Data Acquisition and Processing Manager Band 8b Job Description Data Acquisition and Processing Manager Band 8b Job Title: Team / Directorate: Band: Responsible to: Accountable to: Data Acquisition and Processing Manager Commissioning Intelligence,

More information

World Class Education and Training, for World Class Healthcare

World Class Education and Training, for World Class Healthcare World Class Education and Training, for World Class Healthcare Introducing Health Education England 2 Contents Foreword... Page 4 Overview... Page 5 Vision and Purpose... Page 6 Shared Principles... Page

More information

Derbyshire Constabulary

Derbyshire Constabulary h Derbyshire Constabulary Job Description Closing Date Wednesday 28 October 205 at midday HR Service Centre Contact Rachael Stone Tel int 733 00 Extl 0300 330 330 Role Title Technical Support Manager Grade

More information

Creative Skillset supports skills and training for people and businesses to ensure the UK Creative Industries maintain their world-class position.

Creative Skillset supports skills and training for people and businesses to ensure the UK Creative Industries maintain their world-class position. Job Description Job title: Reports to: Location: Databases Technical Specialist Senior Operations Manager King s Cross, London Job context: Creative Skillset supports skills and training for people and

More information

It s all about the results Moving from process to outcome management for strategic project execution with the Results Management Office

It s all about the results Moving from process to outcome management for strategic project execution with the Results Management Office It s all about the results Moving from process to outcome management for strategic project execution with the Results Management Office Why do 90% of organisations fail to effectively execute their strategies?

More information