Indoor CPE Self-Installation Guide

Transcription

1 Indoor CPE Self-Installation Guide Thank you for choosing CCI Wireless as your high-speed Internet Service Provider. This guide will help you set up your new Indoor CPE device for use with our network CCI Wireless offers two models of CPE devices for self-installation:! Motorola CPEi Indoor Unit!!! (Red and black box)! Motorola CPEi Indoor Unit with WiFi! (Yellow and black box) Both models have very similar setup procedures. A Quick Start guide is included with your unit to help you find the best location for your device and attach all cables required to both connect the unit to your computer and provide it with power. For your convenience, the Quick Start guide is reproduced in this document. In order to provide the best possible experience with our service, we fully support the following operating systems:! PC - Microsoft Windows XP! PC - Microsoft Windows Vista! PC - Microsoft Windows 7! Mac - Apple OS X 10.5 Leopard! Mac - Apple OS X 10.6 Snow Leopard If you are using an earlier version of Microsoft Windows or Mac OS X, we highly recommend upgrading to one of the above-listed supported operating systems. If you are using an alternative operating system, such as a flavour of Linux, we cannot offer troubleshooting assistance, technical support, or guarantee that your setup will work properly with our service. In our experience, however, Linux-based systems generally have no problems when configured using settings similar to those for other operating systems. Please note that if you have any questions whatsoever, please call us at and select option 1 (Technical Support) when prompted. One of our support representatives will be pleased to assist you. Having trouble? Call us toll-free! Dial and choose option 1! page 1 of 22

2 This guide is broken down into three sections: Section 1 - WiMAX CPE Device Wiring (p.3)!! This section guides you through physically connecting the CPE device to!! your computer Section 2 - Computer Configuration (pp.4-19)!! This section guides you through configuring your computer to use our!! service!!! Microsoft Windows XP (pp.4-6)!!! Microsoft Windows Vista (pp.7-11)!!! Microsoft Windows 7 - (pp.12-17)!!! Apple Mac OSX 10.5 / 10.6 (pp.18-19) Section 3 - WiMAX CPE Device Activation (pp.20-22)!! This section lets you know how to call CCI Wireless to activate your!! CPE device and perform basic connectivity tests to ensure the service!! is working correctly Having trouble? Call us toll-free! Dial and choose option 1! page 2 of 22

3 WiMAX CPE Device Wiring!! Please follow the instructions included with your unit; for your convenience, this information is reproduced in Figure 1 below.!!!! If your unitʼs setup guide contains information about telephony or VoIP, please disregard any instructions pertaining to those topics. When CCI Wireless is ready to offer VoIP services, additional information will be made available to make your experience as enjoyable as possible. Figure 1 : CPEi Quick Start guide CCI Wireless CPE Self-Installation Guide v1.0! Having trouble? Call us toll-free! Dial and choose option 1! Jan 2010 page 3 of 22

4 Computer Configuration PC - Microsoft Windows XP 1. Click the Start button at the bottom-left-hand corner of your desktop 2. Select Settings by highlighting it with your cursor 3. Click on Network Connections (figure 2) Figure 2 : Network Connections Having trouble? Call us toll-free! Dial and choose option 1! page 4 of 22

5 If your computer is connected to the CPE device via a physical cable, often referred to as an Ethernet cable or Cat-5 cable, which looks like an oversized version of the cable that connects your phones to wall-jacks, do the following: 4. Right-click on Local Area Connection 5. Find and click on Properties at the bottom of the menu (figure 3) If you purchased a CPE device that supports WiFi (these have yellow and black boxes, model CPEi 35775) and you have a computer or laptop with WiFi support, you can connect wirelessly. In this case, do the following: 4. Right-click Wireless Network Connection instead of Local Area Connection 5. Find and click on Properties at the bottom of the menu (figure 3) Figure 3 : connection menu Having trouble? Call us toll-free! Dial and choose option 1! page 5 of 22

6 6. Make sure that the Obtain an IP address automatically and Obtain DNS server address automatically options are selected!! Note: These should be selected by default. 7. Click OK (figure 4) Figure 4 : TCP/IP settings Having trouble? Call us toll-free! Dial and choose option 1! page 6 of 22

7 ! PC - Microsoft Windows Vista 1. Click the round Windows button at the bottom-left-hand corner of your desktop 2. Click on Control Panel (figure 5) Figure 5 : Control Panel Having trouble? Call us toll-free! Dial and choose option 1! page 7 of 22

8 3. Click on View network status and tasks (figure 6) Figure 6 : View network status and tasks 4. Click on Manage network connections (figure 7) Having trouble? Call us toll-free! Dial and choose option 1! page 8 of 22

9 If your computer is connected to the CPE device via a physical cable, often referred to as an Ethernet cable or Cat-5 cable, which looks like an oversized version of the cable that connects your phones to wall-jacks, do the following: 5. Right-click on Local Area Connection 6. Find and click on Properties at the bottom of the menu (figure 8) If you purchased a CPE device that supports WiFi (these have yellow and black boxes, model CPEi 35775) and you have a computer or laptop with WiFi support, you can connect wirelessly. In this case, do the following: 5. Right-click Wireless Network Connection instead of Local Area Connection 6. Find and click on Properties at the bottom of the menu (figure 8) Figure 8 : Properties Having trouble? Call us toll-free! Dial and choose option 1! page 9 of 22

10 7. Microsoft Windows Vista will ask you to give it permission to access your network properties; click Continue (figure 9) Figure 9 : Microsoft User Access Control 8. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties (figure 10) Figure 10 : Network connection properties Having trouble? Call us toll-free! Dial and choose option 1! page 10 of 22

11 9. Make sure that the Obtain an IP address automatically and Obtain DNS server address automatically options are selected!! Note: These should be selected by default. 10. Click OK (figure 11) Figure 11 : Internet Protocol Version 4 properties Having trouble? Call us toll-free! Dial and choose option 1! page 11 of 22

12 PC - Microsoft Windows 7 1. Click the round Windows button at the bottom-left-hand corner of your desktop 2. Click on Control Panel (figure 12) Figure 12 : Control Panel Having trouble? Call us toll-free! Dial and choose option 1! page 12 of 22

13 3. Click on Network and Internet (figure 13) Figure 13 : Network and Internet 4. Click on Network and Sharing Center (figure 14) Figure 14 : Network and Sharing Center Having trouble? Call us toll-free! Dial and choose option 1! page 13 of 22

14 If your computer is connected to the CPE device via a physical cable, often referred to as an Ethernet cable or Cat-5 cable, which looks like an oversized version of the cable that connects your phones to wall-jacks, do the following: 5. Click on Local Area Connection (figure 8) If you purchased a CPE device that supports WiFi (these have yellow and black boxes, model CPEi 35775) and you have a computer or laptop with WiFi support, you can connect wirelessly. In this case, do the following: 5. Click on Wireless Network Connection instead of Local Area Connection (figure 8) Figure 15 : Local Area Connection Having trouble? Call us toll-free! Dial and choose option 1! page 14 of 22

15 6. Click on Properties (figure 16) Figure 16 : Properties Having trouble? Call us toll-free! Dial and choose option 1! page 15 of 22

16 7. Click on Internet Protocol Version 4 (TCP/IPv4) 8. Click on Properties (figure 17) Figure 17 : Properties Having trouble? Call us toll-free! Dial and choose option 1! page 16 of 22

17 9. Make sure that the Obtain an IP address automatically and Obtain DNS server address automatically options are selected 10. Click OK (figure 18) Figure 18 : Internet Protocol Version 4 properties Having trouble? Call us toll-free! Dial and choose option 1! page 17 of 22

18 ! Apple Macintosh - OSX 10.5 or OSX Open System Preferences by clicking on it in the dock (figure 19) 2. Click on Network (figure 20) Figure 19 : OS X dock Figure 20 : OS X System Preferences Having trouble? Call us toll-free! Dial and choose option 1! page 18 of 22

19 If your computer is connected to the CPE device via a physical cable, often referred to as an Ethernet cable or Cat-5 cable, which looks like an oversized version of the cable that connects your phones to wall-jacks, do the following: 3. Click Ethernet on the left side of the Network window If you purchased a CPE device that supports WiFi (these have yellow and black boxes, model CPEi 35775) and you have a computer or laptop with WiFi support, you can connect wirelessly. In this case, do the following: 3. Click AirPort on the left side of the Network window 4. Beside Configure IPv4, select Using DHCP from the drop-down menu 5. Click Apply (figure 21) Figure 21 : Network preferences Having trouble? Call us toll-free! Dial and choose option 1! page 19 of 22

20 CPE Activation Before calling us, which you must do to complete the self-install process and connect to the Internet, please have the MAC address and serial number of your CPE device handy. These can be found on the outside of the box that contained your CPE device. If you have an indoor, non-wifi device, your box will have a red outer sleeve (figure 22) and its MAC address and serial number may be found on the inner white box (figure 23). Figure 22 : Indoor, non-wifi CPE sleeve Having trouble? Call us toll-free! Dial and choose option 1! page 20 of 22

21 Figure 23 : Indoor, non-wifi CPE details If you have an indoor WiFi device, your box will have a yellow outer sleeve (figure 24) and its MAC address and serial number may be found on the inner white box (figure 25). Figure 24 : Indoor, WiFi CPE sleeve Figure 25 : Indoor, WiFi CPE details Having trouble? Call us toll-free! Dial and choose option 1! page 21 of 22

22 Once you have finished going through the processes of wiring your CPE device and configuring your computer, and you have located both the CPE deviceʼs WiMAX MAC address and serial number, call CCI Wireless at and select option 1 (Technical Support). Until you have called us, your CPE device will not be able to connect to the Internet. During the activation process, the status lights on your CPE device will go from following a strobe pattern to a constant solid state. The number of lights that remain solid indicate how strong the signal connection is to the nearest CCI Wireless tower. Once the lights have gone solid, you should be able to access the Internet; open your favourite Web browser (Mozilla Firefox, Apple Safari, Microsoft Internet Explorer) and visit our website, If the page loads, your setup is working perfectly. At this point, all that remains is to find out just how fast your connection really is. Go to and click Begin Test after the page has finished loading. Wait a couple of minutes while data is exchanged between your computer and our servers in Calgary, Alberta. Once the test has finished, you will see your upload and download speed displayed in the lower right corner of the test interface. The values displayed should be approximately equal to those associated with the CCI Wireless plan to which you are subscribed. Please note, though, that some minor variance may occur due to overhead required to actually transport data across the Internet, server congestion, and environmental interference. If the values are off by more than a few percent of what you expected to see, run the test again by clicking Restart (the factors that could influence your speed often change very quickly). If the values are consistently lower than they should be, please call us at and select option 1 (Technical Support). Enjoy your new wireless broadband connection! Weʼre always here to help make your CCI experience as fast, friendly, and hassle-free as possible! Having trouble? Call us toll-free! Dial and choose option 1! page 22 of 22