19 Site Location, Design and Attributes. Site Location, Design and Attributes

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1 1 Site Location, Design and Attributes The Primary Data Center shall be physically located on Oahu, Hawaii. 2 Site Location, Design and Attributes The Primary Data Center shall be located at least 1 mile outside the tsunami inundation zone and/or a 10 feet above the evacuation zone level above sea level 3 Site Location, Design and Attributes The Primary Data Center shall be at least 1 mile outside of defined hurricane/flood zones (e.g. the 100-year flood plain). 4 Site Location, Design and Attributes The Primary Data Center shall ideally be constructed with a seismic importance factor of 1.5 or greater than standard (i.e., ability to withstand 1.5 times the appropriate USGS 1988 or 1997 Zones). 5 6 Site Location, Design and Attributes Site Location, Design and Attributes The Primary Data Center shall ideally be constructed to withstand up to 150 mph wind speeds. The Primary Data Center shall be located far enough from the designated DR site (i.e. the Kalanimoku Building in downtown Honolulu, 1151 Punchbowl Street, Honolulu, Hawaii 96813) so that it is unlikely to be affected by the same disaster event. 7 Site Location, Design and Attributes The Primary Data Center shall be easily accessible from Honolulu's major highways and should be within commuting distance from Honolulu. (e.g. not more than 60 minute commute from downtown). 8 Site Location, Design and Attributes The Primary Data Center shall ideally be built away from sources of vibration and high-risk facilities sources, such as gas stations, fuel storage depots, hazardous material dumps, airports and rail lines. 9 Site Location, Design and Attributes The Primary Data Center shall ideally be built on a site large enough to suitable large site which can accommodate the structure, adequate parking and an appropriate secure set back from other properties. A security fence should enclose the entire site. 10 Site Location, Design and Attributes The Primary Data Center shall ideally be built on an adequate site adequate for at-grade development to be used for parking, water storage, fuel storage, generators, etc. 11 Site Location, Design and Attributes The Primary Data Center shall ideally be a purpose-built standalone structure sized to accommodate the required computer room capacity, required operational staff and supporting mechanical, electrical and power infrastructure. 12 Site Location, Design and Attributes The Primary Data Center shall have two separate and physically diverse fiber optic and copper building entrance facilities connecting the facility to carrier fiber optic facilities. Ideally both Hawaiian Telecom (HT) and Oceanic Cable will connect through both entrance facilities. 13 Site Location, Design and Attributes The Primary Data Center shall ideally have fiber optic connectivity to as many carriers as possible to allow carrier diversity. It shall also ideally have fiber optic connectivity to at least two Hawaiian Telecom Central offices. It will also connect to Time Warner Cable s fiber optic network via two different and fully diverse fiber optic paths. 14 The Primary Data Center shall be configured as a Ring node on the Hawaiian Institutional Network. This is a fiber optic based network which utilizes dark fiber provided by Time Warner Cable (Oceanic) and State-provided DWDM electronics to provide gigabit or higher speed connectivity among more than 300 different state and educational facilities. 15 Site Location, Design and Attributes The Primary Data Center shall have two different and diverse paths for connecting to the State's High Speed Dark Fiber Optic Ring. (as specified above) 16 Site Location, Design and Attributes The Primary Data Center shall ideally be equipped with multiple independent telecommunications carrier rooms (one for each entrance conduit for each major carrier). 17 Site Location, Design and Attributes The Primary Data Center shall provide dedicated and secured physical storage and staging areas. Storage and staging space shall be approximately 10-15% of the size of the computer room space. If a modular build out is proposed, the unused portions of the computer room may be use for this purpose so long as it will physically walled off and secured separately. 18 The Primary Data Center shall have docking facilities for power, data, water and air conditioning external connections. 19 Site Location, Design and Attributes The State desires that Primary Data Center shall ideally provide adequate office space for a Network Operating Center (NOC), Security Operations Center (SOC) and help desk. This space shall have the capacity to support operational personnel and will include appropriate amenities common in Class A office space (e.g. break room, restrooms, conference rooms, etc.). If this amount of space cannot be accompodated, the State's minimum requirement is for dedicated workspace for 5-10 personnel and access to meeting facilities. 20 The Primary Data Center shall have all entries protected by entry controls to ensure that only authorized personnel are allowed access, whether the facility is multi-tenant or single tenant facility The Primary Data Center shall be secured using a card key access system that is administered by the State The Primary Data Center shall have access points (such as delivery and loading areas and other points where unauthorized persons may enter the premises) that are controlled and isolated from information processing facilities (isolated from State equipment and data). 23 The State shall be able to authorize/approve all access to the State's physical hosting area (e.g. rooms or cages where State equipment is located or stored). 24 Access to the Primary Data Center shall be restricted to authorized personnel, whether single or multi-tenant facility.

2 25 26 The Primary Data Center shall protect hardware at all facilities from unauthorized physical access. The State desires a Primary Data Center which has biometric scanning options to support identity and access management for key State personnel 27 The Primary Data center shall have 24*7*365 on-site security guards monitoring the facility/grounds and admitting authorized personnel. 28 The Primary Data Center shall have 24*7*365 onsite personnel available to provide physical access to State equipment in case of emergency or to support other needs defined by the State 29 The Primary Data Center shall have video monitoring and recording of common access areas/entrances and high security zones where sensitive data is stored. Video recordings should be available for review for a minimum of 90 days. The State should have full access to this video when required. 30 Entry and exit of the Primary Data Center's physical hosting area shall be logged, records shall be reviewable by State and its auditors and records shall be maintained for reporting purposes for a minimum of 36 months. The log shall comply with regulatory requirements identified by the State (IRS, PCI, HIPPA, DOJ, etc.) 31 The Primary Data Center's Security office shall log all equipment delivery and removal from the Data Center and the log shall be available for State review, as requested. 32 The Primary Data Center security office shall monitor, review and respond to access violations and log security alerts and notification activity. Notification to the State of all attempted, or successful, physical access violations shall be made as soon as they are identified by the Service Provider. 33 The Primary Data Center shall be accessible by trucks and other large vehicles delivering equipment in to/out of facility and have dedicated loading docks for equipment delivery access. A dedicated loading dock for the State is preferred. 34 In a multi-tenant facility, dedicated entrances for State personnel are desired, but not required. A system where security and physical access controls are shared is acceptable. However, only State personnel should be able to access areas of the data center used by the State (computer rooms, telecom rooms, storage areas, offices, etc.) 35 The State desires a Primary Data Center with its own separate and dedicated entrances, including loading docks in a multitenant facility. While the state prefers a single tenant facility, multi-tenant facilities which offer superior values will be considered. 36 Computer Room The Primary Data Center shall locate all State IT assets within one contiguous space that is physically enclosed and accessible only to authorized State or State-authorized service provider personnel. If multiple spaces are required due to facility constraints they should each be physically secured with walls (including cages to permit air circulation) and electronic access controls and dedicated to the State. 37 Computer Room The Primary Data Center computer room should be large enough to accommodate the State s identified long term growth projections. 38 Computer Room The Primary Data Center shall locate State-used racks within walled (or caged) areas dedicated exclusively for State use. 39 Computer Room The Primary Data Center shall ideally be capable of meeting the State s floor loading requirements of 350 pounds per square foot. 40 Computer Room The Primary Data Center facility shall have load bearing capabilities for the proposed raised floor or slab constructions. 41 Computer Room The Primary Data Center shall provide standard racks as required by the State. These racks will be wired with power, fiber optic connectivity and low voltage wiring as specified by the State s standardized design row/module design. 42 Computer Room In the Primary Data Center power and data cabling shall be in separate trays. Ideally these trays shall be overhead. Ideally under floor (e.g. under the raised from, assuming raised floor is proposed) should be dedicated to cooling. This assumes that the Respondent proposes underfloor cooling. This is "hot topic" in the data center industry with some data center providers option to forgo raised floor and even where raised floor is used to not utilize it for cooling. Top down cooling proposal using cold/hot aisle containment schemes are pefectly acceptable to the state. 43 Computer Room The Primary Data Center shall have computer room wiring trays that provide capacity for both copper and fiber optic connectivity between racks. 44 Computer Room The Primary Data Center shall be equipped with a 10,000 square foot computer room. This computer room will accommodate all of the State's IT equipment. It will also accommodate power distribution equipment and computer room air handlers. This may be sub-divided to provide separate secure space for telecommunications equipment.

3 45 The State's long term data center capacity models assume that up to 325 standard sized cabinet units may be required over the expected year life of the Primary Data Center facility. This estimate includes a 33.33% contingency factor. 46 The State's expected ramp for cabinets is as follows: - Year 1- up to 100 cabinets - Year 2- Additional 50 cabinets - Year 3 Additional 50 cabinets - Years 4-5- Additional 50 cabinets - In subsequent years the State expects consolidation and transformation activities to be complete and to be able to use lifecycle management activities to manage to this capacity. - This ramp schedule does not include contingency (see above) 47 The Primary Data Center shall ideally be equipped be to handle a maximum IT equipment power load of mw (including contingency - see above). This would represent the power draw of all of the State's IT equipment. It would not include cooling, power distribution/protection overhead and facility overhead (lighting, etc.) power draws. The ramp to get this this power draw will be similar to cabinet ramp described above. Ideally the facility will support a cost effective modular approach to power distribution and protection which will allow this capacity to be built out as the need is clearly demonstrated. 48 Computer Room The Primary Data Center shall have humidity, temperature, and static controls. Anti-static flooring shall be used to prevent excess static build up. Ideally, anti-static flooring will be used to prevent excess static build-up. As an alternative to anti-static floor other option, other equally or more effective solutions such as ensure tactile grounding equipment is used when handing equipment internals are acceptable. 49 Computer Room The Primary Data Center shall maintain air temperature and humidity as measured at the equipment rack in the recommendable range as recommended by the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) or equipment manufacturers. 50 Computer Room The Primary Data Center shall provide a dedicated and secured (State use only) LAN/SAN cabling and cross-connections area for State equipment hosted in the Data Center. 51 Power Systems, Cooling Systems and Other Critical Systems The Primary Data Center shall be built to a Tier 3 standard (e.g. continuous availability with no single points of failure ). Certification of the facility (not just the design) as Tier 3 by an independent 3rd party is desirable, but not required. The State's primary design goal is for a facility with N+1 redundancy for major systems and an overall design goal for continuous operation over extended periods (e.g. no downtime for facility maintenance or addition of new capacity over 5-7 year periods). 52 Power Systems, Cooling Systems and Other Critical Systems The Data Center infrastructure shall use a modular design and build out approach which will allow the State to add additional data center power and cooling capacity in increments of 400kw to 560kw (IT protected load) as they are needed. This requirement envisions that, to the extent possible and economical, all components would have modular expansion capability (e.g., computer room floor, racks, computer room air handling, power distribution, UPS, backup generators and cooling plant). 53 The State expects that the average power density of standard cabinets (including server, storage, mainframe, cross connect and network types) will be approximately kw. 54 Power Systems, Cooling Systems and Other Critical Systems The Primary Data Center shall be capable of handing high density cabinets of up to 12 kilowatts per cabinet without requiring the addition of specialized in row or in rack cooling. These racks will not constitute more than 5-10% of total racks and may be concentrated in a high density zone or spread across the computer room. 55 Power Systems, Cooling Systems and Other Critical Systems The Primary Data Center shall be designed for a low Power Usage Effectiveness (PUE) due to the State's concern regarding its environment/carbon footprint and the extremely high and highly variable cost of energy in HI. A PUE of 1.3 or less is desired. 56 Power Systems, Cooling Systems and Other Critical Systems The Primary Data Center should be designed so that specialized in rack or in/over row cooling can be easily and non disruptively added when super high density cooling is required to support very high density cabinets. The State prefers no row cooling if possible and would like guidance on this preference. 57 Power Systems, Cooling Systems and Other Critical Systems The Primary Data Center should be able to increase cooling and power capacity, as needed (while maintaining availability and redundancy requirements). 58 Power Systems, Cooling Systems and Other Critical Systems All of the Primary Data Center's critical systems should be provisioned to provide Tier 3 level of redundancy as defined by the Uptime Institute. Minor variances from this specification may be acceptable, but must be disclosed. At a minimum, the following systems should be configured as at least N+1 - UPS Capacity - Generators - Chillers/Cooling Towers - Chilled Water Distribution Systems - Computer Room Air Handlers - UPS Room Air Handlers

4 59 Power Systems, Cooling Systems and Other Critical Systems The Primary Data Center shall be able to meet published manufacturer s guidelines and manufacturers recommendations regarding temperature, humidity and power. 60 Power Systems The Primary Data Center shall have power feeds that are protected from short-term power failures by UPS systems, with capacity to supply stable power and transition to standby generator power automatically after any power failure event without service interruption. 61 The Primary Data Center shall have the two separate power feeds (A&B) from separate operating power plants. 62 The Primary Data Center shall have standby generators that provide at least N+1 redundancy. 63 That Primary Data Center shall have standby generators that include a minimum of 96 hours of onsite fuel storage. Fuel storage tanks shall be buried or otherwise secured against hurricane force winds and flooding if appropriate. 64 Power Systems The Primary Data Center shall have fuel delivery agreements to supply standby generators with more fuel as required to insure uninterrupted power in the event of extended outages. 65 Power Systems The Primary Data Center shall have UPS protection and back-up power generation capacity able to supports for the computer room (e.g. all of the State IT and telecommunications equipment) and supporting systems including but not limited to climate control systems, lighting, NOC/consoles, critical network elements, and phone systems. 66 Power Systems The Primary Data Center power (e.g. equipment loads on computer room floor and cooling) shall be protected from long-term power failures by standby generators. The generators will be sized to carry the entire computer room electrical load as well as any critical systems (e.g. Air Handlers, Chillers, Pumps, Fans, UPS cooling, Life/Safety, etc.) required to operate the facility when the main power has been disrupted. The generators will be tested weekly. The transfer process will be tested monthly or quarterly as required by the State. 67 Power Systems The Hawaii electric rate structure includes significant penalties when sudden or unexpected power spikes occur. For this reason, any transfer switch must include the ability to gradually switch from generator power to utility power after a power outage event has been resolved. 68 Power Systems The Primary Data Center shall have UPS systems that will be at least N+1 redundant. UPS systems should be modular to allow for minimum capacity to be configured upon commission, but with an easy and non-disruptive capacity upgrade path. 69 Power Systems The Primary Data Center shall have UPS input switchboards that include Transient Voltage Surge Suppression (TVSS). 70 The Primary Data Centers shall have a separate data center communications room with cross connects and access to outside cabling conduits. 71 Power Systems The Primary Data Centers will ideally have separate rooms for UPS systems and batteries. If only 2 UPS rooms are provided then 2N UPS redundancy must be provided. Cooling systems in UPS rooms shall be a minimum of N+1 redundant to ensure uninterrupted service in case of break down or preventative maintenance. 72 Power Systems The Primary Data Center should use modern, high efficiency UPS s and PDU/Power busses for power conversion and distribution. Losses due to conversion under normal loading conditions should be <5%. 73 Power Systems The Primary Data Center shall have power distribution that is accomplished by Data Center class equipment (UPS's, PDU's, Transfer Switches, etc.) 74 Power Systems The Primary Data Center shall not use air or water side economizers to reduce power utilization. Although HI power rates are highly variable and be as high as $.55 per kwh, HI s relatively high average temperature and humidity do not typically justify economizer costs. The state is open to using economizers or other cooling methods if they are proven to be effective in HI. 75 Power Systems The Primary Data Center shall have all power systems configured as N+1 with no single points of failure. This shall include the provision of A and B side UPS protected power to each rack in the computer room. 76 Power Systems The Primary Data Center shall provide 3-phase power feeds to racks as required by State. Each rack shall have dual power feeds from different sources (e.g. PDU s and UPS s) Power Systems Power Systems The Primary Data Center shall have all electrical connections that are lockable (twist-lock or other). The Primary Data Center shall have all cabinets that fed from an independent breaker of at least 30-Amp. 79 Cooling Systems The Primary Data Center shall have heat rejection equipment, such as chillers, chilled water piping, pumps and cooling towers which shall be at least N+1 redundant to ensure uninterrupted service in case of break down or preventative maintenance. 80 Cooling Systems Any proposed supplemental cooling fans or units such as in-row or overhead cooling units required for high density shall also be N+1 redundant.

5 81 Cooling Systems The Primary Data Center shall have air handling systems that provide 24*7*365 cooling and humidity control with a minimum N+1 redundancy to ensure uninterrupted service in case of break down or preventative maintenance. Where "n" is six or more for Computer Room Air Conditioning (CRAC) units, air handlers, chillers or cooling towers, a minimum of N+ 2 redundancies is required. 82 Other Critical Systems The Primary Data Center shall have a fire detection system in place. (e.g. VESDA, smoke and/or heat detectors). 83 Other Critical Systems The Primary Data Center shall have a water leakage detection system in place to detect possible water damage due to leakage or flooding. 84 Other Critical Systems Ideally, The Primary Data Centers shall have monitoring systems or shall be able to install an independent environmental monitoring system connected to its Network Operation Center (NOC). 85 Other Critical Systems The Primary Data Center facility, including UPS rooms, shall be protected by a pre-action, dry-pipe sprinkler system.