Central Technology. Seamless IT & Communication Solutions

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1 Central Technology Seamless IT & Communication Solutions

2 Our client base is built on reputation for service and quick response times

3 WELCOME Our Business Services It support Cloud Solutions Unified Communications Infrastructure Richard Thompson, Ian Snow, Chris Barr Here at Central Technology we have been listening to what our customers want for over 12 years. Disaster Recovery Our very first customers told us they wanted fast, reliable IT support for day to day issues which stopped their business working, so we laid important foundations and recruited highly qualified, experienced Technical Support Engineers and ensured our customers had direct access to them. As data communication became more important to businesses worldwide, our customers asked for fast, reliable broadband, so we invested in our own broadband infrastructure. Technological advances led to the introduction of the cloud and customers wanted the right cloud solutions to benefit their businesses, so we created our own cloud infrastructure to enable us to tailor solutions to suit specific needs. Our customers insisted data remained secure, so we invested in the best consultancy advice and most stringent audit procedures to become ISO27001 Certified. The recent introduction of unified communications presented new opportunities to streamline our customers networks, so we have expanded our infrastructure to include voice communications, telephone systems and mobile helpline. Our customers told us they wanted a trusted advisor to talk to, ask questions of and rely on to provide and manage all these services, so here at Central we ensure a dedicated Account Management Team is available at all times. Central Technology is not just about IT, it s about helping our customers become more effective, more efficient and more competitive. It s about a long term partnership, trusted advice and succeeding together. It s about providing a single point of contact for all IT infrastructure and communication needs. However the IT industry develops, Central Technology will always be about making Ian a positive Snow difference to our customers businesses. Ian Snow, Managing Director

4 IT SuppORT Ian Snow, Managing Director The experience of our team and the wide range of services we offer have helped us achieve our 98% client retention rate. Central Technology

5 IT Support Robust and reliable IT systems are becoming evermore critical to the efficient operation of all our businesses. As a result, the time and investment business owners, managers and IT Departments must allocate to their systems is continually increasing. Why Central Support? Expertise: We are Cisco Premier Partner, VMware Enterprise Partner and Veeam Gold Pro Partner. Central Technology recognises every business has different IT requirements and treats all its customers as individuals. We design and implement IT systems to help reduce your operating costs, improve performance, protect your long-term investments and make you future proof. Managed IT Support If you have between users, why not have us help manage your IT and be the single point of contact for all your IT needs. Let us take the hassle out of IT so you can concentrate on your business. Managed IT Support: Let us be your in-house IT experts for users. Enterprise IT Support: We can either work alongside your in-house team to provide additional expertise and resource, or provide a fully outsourced IT solution. We apply the same fundamental principles to all our solutions, regardless of the level of support required: Unlimited remote support, during office hours 24/7 support if required Direct phone and access to our dedicated Technical Support Engineers Central Technology is here to keep your IT systems operational enabling your staff to remain fully productive. We understand no two businesses are the same, so we offer a flexible approach and can provide support at every level, tailored to suit your needs and put you in control of your IT spend. Enterprise IT Support If you want excellence look no further. We have taken IT Support to a new premium level, Enterprise IT Support. We guarantee that our breadth of in-house expertise and experience across a broad range of industries at every budget level will release simple and complex IT bottlenecks from your business, to help drive it forwards, at a pace needed to remain competitive. Our Enterprise IT Support offering simply is: - Central Technology IS your IT Manager: fully outsource your IT to Central Technology and we manage all your IT strategic and practical needs, saving a business from the expense of an in-house IT team, whilst having access to the best strategic IT consultancy advice and solutions. - Central Technology supports your existing in-house IT team: we will provide the additional layers of support on specific IT requirements that you wish to outsource, to maximise the efficiency, security and reliability for your business. No Subcontractors: all our engineers are employed by Central Technology. Fast Response: Direct telephone and access to our dedicated Technical Support Team. Knowledgeable: Highly qualified and experienced Technical Support Team (Microsoft, Cisco and VMware specialists). Secure Access: Highly secure software used for all remote access sessions. Single Point of Contact: Dedicated Account Manager assigned to every customer. Proactive Monitoring: Automated and managed server monitoring system. Data Security: Systems and procedures designed in accordance with ISO27001 & ISO9001 to ensure data security is maintained. Accountability: Detailed escalation procedure with contact details for all Managers and Directors. Award Winning Remote Support Software: we only use the best software ourselves BOMGAR, which is secure, fast and reliable

6 CLOuD SOLuTIOnS Duncan McLaughlin, Technical Support Specialist not everyone has the in-house expertise to move to the cloud, but here at Central we deliver an end to end service from design to migration and activation. Central Technology

7 Cloud Solutions are a fantastic addition to your IT infrastructure if designed, implemented and managed correctly. Unlike many other companies offering Cloud Solutions we control the systems, not a third party. To remain competitive, it is becoming evermore important for a business to have access to its data 24 hours a day from anywhere in the world. Here at Central Technology, we developed our Cloud Solutions to provide existing customers with the optimum solution for their IT infrastructure, utilising the technology we use in our own systems. We consider it vital to retain full control of any solution offered, enabling us to provide a full implementation and management service, with no middlemen. We continually invest in our own cloud infrastructure and do not operate as a reseller of Cloud Services. This ensures our client s data is safe and secure and reduces any downtime caused by a system failure. Cloud Servers We provide high performance, reliable and secure cloud servers to deliver enhanced performance, with the scalability to meet your exact business needs. Our Cloud Server solutions provide Infrastructure as a Service (IaaS) in two key different forms: managed or unmanaged. Our solutions depend on whether you already have an existing IT team or whether you require Central to manage everything for you, we can help choose the best solution for your business. Key Benefits Outsource the maintenance burden of servers and/or applications Scale systems up or down on demand. Consumption is billed as a utility with minimal up-front costs Access data 24/7 from any location worldwide, with an internet connection Access a huge range of applications without having to download or install them Highly secure infrastructure Integrated disaster recovery capabilities Cloud Our Cloud Hosted Exchange service is a business-class messaging and collaboration service, designed to help your organisation communicate quickly, efficiently and securely. Our Cloud service is built on best of breed Microsoft Exchange servers. It allows you to do everything that you currently do with , contacts and calendar but you will be able to do it securely from anywhere, simply by logging into your mailbox from any device connected to the internet. Central Cloud Share Central Cloud Share provides secure easy-touse file exchange and data storage for your business. You can access all your files via the web, your computer or your mobile devices, wherever you are. Cloud Back-up Our solution provides an easy to use online back-up and recovery that protects laptops, desktops and servers for companies of all sizes. Our secure, encrypted and continuous back-up solution uses Central Technology s UK based data centre infrastructure to which we have full access. If something should go wrong and a hard drive fails or you lose your files, we have the ability to rapidly restore your files and minimise downtime. Cloud Desktop Cloud Desktop can be accessed from anywhere, at any time from most devices. It replicates the experience of using a traditional PC or laptop and you can securely use your existing machine to run the service. It is ideal for small businesses as it is truly scalable allowing for business growth. Central Cloud Why Use Central Cloud? Continual Investment: Our company policy to continually invest in our hardware, ensures it remains resilient and efficient. Fully Implemented Solutions: In-house technical expertise ensures we can take care of all the design and implementation process. High Spec, Efficient Design: We utilise high density technologies to build energy and space efficient Cloud Servers with maximum resilience and security. Direct Access to Hardware: Because our hardware is housed in UK data centres we have direct, physical access to the servers. UK Data Centres: All our Cloud Solutions are housed within Tier 3 and Tier 4, UK data centres. No Middlemen: Using our own hardware ensures we retain full control of all our Central Cloud Solutions, offering the best possible support and price directly to you. We are IT People: As an IT Support Provider since 2002, our business is built on strong technical foundations, available 24/7. VMware Enterprise Partner: VMware is the market leader in virtualisation, we are certified as a VMware Enterprise Partner. ISO27001: Data security is key, all our Cloud Solution hardware, systems and processes comply with ISO27001 Information Security Management Systems. Cloud Solutions

8 unified COMMunICaTIOnS Richard Thompson, Sales Director Why not simplify your IT and Communications with one provider? Central Technology

9 At Central Technology we have been delivering communication solutions to UK businesses for over 12 years. During that time we have learnt the importance of selecting the best carrier to suit a customer s requirements and location, whilst maintaining maximum control of the service we provide. For that reason, Central Technology has worked hard to become an independent provider and has built its own communications infrastructure, maximising management control and minimising reliance on the network provider. Voice Solutions Central Technology is one of the UK s leading providers of phone lines to small and medium sized businesses. We make ordering and installing new business phone lines as easy as possible, liaising with the cable carrier and dealing with any technical problems that arise. We understand that a reliable telephone system is vital to any business. Our high quality, low cost lines cater for light or heavy usage and our Enhanced Care options ensure that your business critical phone lines are treated with the highest priority. BUSINESS TELEPHONE SYstEMS Select a traditional, on-site system or opt for a modern hosted system. We have our own hosting infrastructure, broadband, fibre broadband, EFM and leased lines, enabling us to offer a true unified communication solution. BUSINESS PHONE LINES A standard business phone line can be used for phone, broadband or fax. You can keep your existing numbers and transferring your lines to us is free. BUSINESS ISDN2/ISDN30 PHONE LINES ISDN offers clear call quality and fast connection times and allows a modern telephone system to perform a host of additional functions. SIP VOIP PHONE LINES By replacing and consolidating your existing PSTN or ISDN telephone lines with a Central SIP Solution, we can help reduce your telephone call and line rental costs without affecting call quality, reliability or resiliency. We now partner with all the large network providers and we will select the best solution for each client. As a result, we offer Central Technology Communication Solutions rather than re-selling third party solutions, ensuring we remain cost effective and in control. Data Solutions We provide an independent Central Broadband that offers a service as fast and reliable as the market leader but at a lower cost. We have invested heavily to build our own broadband infrastructure with connectivity into all the major carriers networks. This enables us to maintain extensive control over the connections we provide, reducing the reliance on third parties. BONDED BROADBAND For areas where Fibre Broadband or Ethernet First Mile is not available, Central Technology has developed its Bonded Broadband Solution, where two or more business broadband lines are bonded together, to give a faster download and upload speed. FIBRE BROADBAND The next generation of broadband uses fibre optic cables to provide higher speed and reliability using Central Fibre Broadband. ETHERNET FIRST MILE (EFM) EFM delivers uncontended connectivity over copper pairs, 2 copper pairs or 4 copper pairs. EFM bridges a gap between Broadband (ADSL or Fibre) and Leased Lines (dedicated fibre connection to the premises). Because EFM offers a 5 hour guaranteed fix service level agreement, it is suitable for business critical applications but at a fraction of the cost of a leased line. LEASED LINES AND MPLS For the ultimate data connectivity we have Central Technology Leased Lines. Dedicated fibre connections directly into your premises, not shared with any other user. High level business critical SLAs and flexible dedicated upload and download speeds. IPVN Our Central Technology data communication infrastructure makes it possible to link sites without using a VPN. This means your network can be designed to remain private with a single internet breakout point improving site to site network traffic speed by around 25%. Our IPVN technology can be used on Broadband, Fibre Broadband, EFM, Leased Line and any other data connection which Central Technology can provide. Advantages: Increased Speed It s a private network so data does not need to be encrypted. Improved Security Ability to restrict access to just the internal network, barring access to the internet or any other external network. Improved Management Single internet breakout point. Improved Choice Central Technology can connect to any network and use a mix of different connections speeds and types across your IPVN. Central Broadband Unified Communications

10 InfRaSTRuCTuRE Bryn Liptrot, Technical account Manager Right size your infrastructure, right size your costs Central Technology

11 Central Technology has been designing, supplying and installing hardware and software for its customers for over 12 years. From a simple desktop replacement to a complete network re-design, Central Technology has the in-house expertise to help your business grow. BESPOKE DESIGNED SYSTEMS Our in-house design and review service provides new and existing customers with access to expertise in cloud based and on-premise IT and communication systems. We do not take a one technology suits all approach. A HYBRID system consisting of a combination of cloud based and on-premise solutions is often the most effective and efficient route for a business to take. Because we design, supply and install the full range of IT and communication solutions, we can design a system to suit your needs, utilising the best of traditional and emerging technologies. Cisco Support Central Technology has specialised in the design, supply and installation of Cisco solutions for over 12 years. Our expertise in this field has enabled us to achieve Certified Cisco Premier Partner status. We offer a full wide range of Cisco solutions including consultancy, hardware supply and installation and support. We roll out Cisco solutions to organisations with 5 or 5000 systems and ensure the solution chosen is simple, flexible and gives an excellent return on investment. VMware Support As a VMware Enterprise Partner, Central Technology can offer specialist installation, maintenance and support nationwide. Virtualisation is a technology increasingly being used to create more efficient, effective, future proof and resilient IT systems. VMware is the market leading software in the virtualisation field, used by 91% of the FTSE 100 and 100% of the Fortune 100. Whether you are an IT manager who is new to virtualisation or a decision maker looking for general IT advice, Central Technology can help you and your organisation with the design, proof of concept, implementation, management and ongoing support of your VMware project, whichever stage you are at in the life cycle. Cisco Supported Products and Services include: Cisco PIX & ASA Devices Cisco Routers (800/1700/ 1800/2800 and more) Cisco Switches (2900 and more) Cisco Unified Communications Express Cisco Smartnet Service and Warranty Sales Cisco LRE (Long Range Ethernet) VMware Areas where our VMware knowledge could help include: Technology Infrastructure planning and design High Availability and Best Practice advice Server consolidation Network topology design and installation Business continuity, backup and recovery Ad-hoc work and maintenance agreements available InfraSTRucture

12 DISaSTER RECOVERY Chris Barr, Technical Director We take security so seriously we ve built our own infrastructure for your total peace of mind Central Technology

13 Protect your business from critical data loss and eliminate the time and cost burden of traditional hardware based solutions, by utilising Central Technology s Remote server Backup. Our solution provides an automated, encrypted, continuous back up, to a secure UK based data centre infrastructure, allowing rapid recovery in the event of data loss or server failure. Here at Central Technology, we deliver an installed, configured and fully operational backup system to your specification. You tell us what files to include and how often you want the backup to run and we do the rest. Once in place, you can choose to manage your system in-house or to utilise our dedicated Technical Support Team, to make any changes you need. Our remote backup solution is not completely virtual. Should you suffer a data loss our real, live dedicated support team are here to help. Central Technology Data Centre Infrastructure Our data recovery infrastructure utilises three major data centre locations in the UK, complimented by an NOC and DR site at our Head Office. This enables us to interconnect with the key carriers in the UK and offer the best possible connectivity for our customers. Remote server Backup Key solution benefits: Time and cost burden removed Encrypted Secure Automated Monitored 24 hours a day to alert to any failure Designed to ISO27001 information security management systems Full design and implementation service Managed or self-managed Dedicated support team on hand to assist in the event of data loss On site support available Ethernet Services 3G LLU 1Gbps telehouse North London Docklands 100Mbps 21CN LLU IPStream vcloud Cluster A Remote Backup (Primary) Network Monitoring vcloud Cluster B 1Gbps 1Gbps Remote Backup (Replica) Network Management SAN A Resilient Network Core Leeds SAN B 1Gbps Internet Peering BRAS (Secondary) Network Operations Centre (NOC) Chesterfield vcloud Backup Repository Voice Interconnect BRAS (Primary) Voice Interconnect 1Gbps 3G 21CN synergy House Manchester science Park LLU IPStream 1Gbps Ethernet Services Kilburn House Manchester science Park LLU SAN 10Mbps DISaSTER RECOVERY

14 Technology is supposed to make life more simple. It is our mission to make sure that it works effectively for your business. Central Technology

15 our approach: Jargon free SImple CoST effective reliable efficient

16 IT SUPPORT CLOUD SOLUTIONS UNIFIED COMMUNICATIONS INFRASTRUCTURE DISASTER RECOVERY Central Technology Ltd. The Bridge Business Park Beresford Way Chesterfield S41 9FG