EXPERIENCE QUALIFICATIONS QUALIFICATIONS Desirable Essential Desirable. Experience in both public and private sector environments.

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1 REF POST GRADE EXPERIENCE Essential EXPERIENCE QUALIFICATIONS QUALIFICATIONS Desirable Essential Desirable H200 Head of IS Senior management experience in IS service delivery Experience in both public and private sector s Proven experience of establishing and managing Experience in a social housing or similar new services in a developing and dynamic Proven track record in delivering supportive and effective IS services Proven success managing substantial start-up or turn-around IS services Awareness of all current major developments in IS services Demonstrable track record in effective change management Proven ability to communicate and collaborate Ability to communicate complex technical issues in a clear, unambiguous and coherent manner Degree in IS or relevant engineering discipline MBA or equivalent business management qualification Training in people, IS service delivery and financial management Membership of relevant professional body Proven ability to manage substantial budgets effectively Able to take appropriate actions timeously and decisively under IS Personal 200 Asssistant Strong secretarial skills and experience in a similar function Proven ability to work collaboratively with others within and outside the organisation Good telephone manner and ability to communicate easily Ability to communicate clearly, concisely and unambiguously with people within and outside the organisation Good interpersonal skills and ability to deal with people at all levels Flexible, adaptable and able to work under Ability to plan and manage own workload and coordinating others to meet agreed objectives Numerate with ability to ensure accuracy and completeness Experienced and competent IT user (MS Word, Excel, Powerpoint, Outlook) Efficient typing/word processing skills Minute taking skills Experience in use of MS Project and Visio Formal secretarial qualification Shorthand and / or audio typing skills

2 IS Operations M210 Manager Substantial experience in IS operations management Experience in a social housing or similar in organisations comparable to GHA Degree in IS or relevant engineering discipline Training in people and financial management s Experience in a number of different organizations or s since qualification Experience in both Microsoft and non-microsoft s Experience with telephony, public IP networks and PSTN Membership of professional IT body Proven success managing start-up or turnaround IS operations Proven ability to communicate effectively at all levels M211 IS Security Manager Demonstrable experience in effective IS security management Public and private sector experience Proven ability to communicate at all levels Experience in a social housing or similar Experience in both Microsoft and non-microsoft s Experience with telephony, public IP networks and PSTN Certification to CCNP or equivalent, Securityrelated level Education to degree level or equivalent in a relevant engineering or IT discipline Certification to CCIE level in Security, Voice or Storage Networking Membership of appropriate professional body Systems L212 Administration Team Leader Systems Administrator experience in a similar Supervisory experience in a busy IS operational Experience in at least three of the following areas:- UNIX or Linux administration Oracle, Universe or Informix database administration SQL Server database administration MS Windows Server 2003 administration MS Exchange 2003 administration Novell Netware administration Cisco/VOIP administration Experience of working in a multi-platform IS Education to degree level or equivalent or Appropriate secondary qualification in numeracy and computer science or equivalent AND Any appropriate Systems Administration qualification from a recognised body Systems Administration qualification from another recognised body (eg Microsoft, Sun) 212 Systems Administrator Upper Demonstrable experience in at least three of the following areas:- Experience of working in a multi-platform IS Education to degree level or equivalent or UNIX or Linux administration Appropriate secondary qualification in numeracy and computer science or equivalent or Oracle, Universe or Informix database administration SQL Server database administration MS Windows Server 2003 administration MS Exchange 2003 administration Novell Netware administration Cisco/VOIP administration Any appropriate Systems Administration qualification from a recognised body IT qualification from a second recognised body (eg Microsoft, Cisco, Sun)

3 Experience in at least two of the following Lower areas:- Experience of working in a multi-platform IS Education to degree level or equivalent or UNIX or Linux administration Appropriate secondary qualification in numeracy and computer science or equivalent Oracle, Universe or Informix database administration SQL Server database administration MS Windows Server administration MS Exchange administration Novell Netware administration Cisco/VOIP administration Any appropriate Systems Administration qualification from a recognised body Core Systems 213 Engineer Upper Experience of working in a multi-platform IS Service Delivery. Experience in at least three of the following areas:- Linux, Unix Cisco network hardware Juniper, Alcatel, Nortel network hardware Novell Netware MS Windows 2003 Server Cisco Call Manager and VoIP systems Experience of working in a large commercial IS IT-Related Qualification such as CCNP Additional IT-Related Qualification such as CCIE, CQS, MCSE, MCA Lower Experience of working in a multi-platform IS Service Delivery. Experience in any of the following areas:- Linux, Unix Cisco, Juniper, Alcatel, Nortel network hardware Novell Netware MS Windows Server Experience of working in a commercial IS IT-Related Qualification such as CCNA Additional IT-Related Qualification such as MCNA Business Continuity 214 Analyst Experience of disaster recovery and business continuity operations in a large, dynamic IS Understanding of GHA IS infrastructure and architecture Appropriate secondary qualification in computer science or an equivalent numerate discipline Any appropriate IT qualification from a recognised body Proven understanding of multiple, inter-related technical and operational platforms and s Comprehension of GHA business processes Experience in several of the following areas:- UNIX or Linux systems Oracle, Universe or Informix database systems SQL Server database systems MS Windows Server systems Novell Netware systems Cisco/VOIP systems

4 User Systems Team L215 Leader Supervisory experience in a user support. Demonstrable Experience or familiarity with most of the following: - Experience of providing a IS support service in a commercial Knowledge of SX3's First Housing System SQL Knowledge of Sun Systems Accounts package PL/SQL ORACLE FORMS ORACLE REPORTS ORACLE RDBMS BUSINESS OBJECTS UNIVERSE GIS Systems MS OFFICE Suite MS EXCHANGE/OUTLOOK MS ACCESS UNIX PC Troubleshooting Visual Basic Experience of working in a user support Experience of working in a customer focused Secondary education in a numerate or IT-related Certification to MCNA, CQS or similar subject Advanced IT-Related Qualification such as MCA, MCSD, MCAD Training in staff management User Systems 215 Engineer Upper Demonstrable Experience or familiarity with most of the following: - Experience of providing a IS support service in a commercial Secondary education in a numerate or IT-related Certification to MCNA, CQS or similar subject SQL Knowledge of SX3's First Housing System IT-Related Qualification such as MCAD, MCSE, MCDST PL/SQL Knowledge of Sun Systems Accounts package ORACLE FORMS ORACLE REPORTS ORACLE RDBMS BUSINESS OBJECTS UNIVERSE GIS Systems MS OFFICE Suite MS EXCHANGE/OUTLOOK MS ACCESS UNIX Advanced PC Troubleshooting Visual Basic Experience of working in a user support Experience of working in a customer focused

5 Experience or familiarity with most of the Lower following: - SQL ORACLE FORMS ORACLE REPORTS BUSINESS OBJECTS MS OFFICE Suite MS EXCHANGE/OUTLOOK MS ACCESS UNIX / Linux PC Troubleshooting Visual Basic Experience of working in a user support Knowledge of Sun Systems Accounts package Experience of working in a customer focused Secondary education in a numerate or IT-related IT-Related Qualification such as MCA, MCSE, subject MCDST User Infrastructure L216 Team Leader Supervisory experience in a user and system support Experience of working in a user support Track record of providing a customer focused service Demonstrable experience in most of the following areas: Cat.5 and Structured UTP cabling systems UPS Systems Fibre-optic cabling Novell Netware Cisco Configuration MS Exchange/Outlook MS Windows and Windows Server MS Active Directory Experience In a busy multi site, similar in size to GHA. Experience of working with mixed IS architecture Experience of VOIP systems in a large Advanced IT-Related Qualification such as MCA, MCAD, MCSD Certification to CCVP, CCSP, CCNP or CCIP level, or higher Training in staff management User Infrastructure 216 Engineer Upper Experience of working in a user support Track record of providing a customer focused service Demonstrable experience in most of the following areas: Cat.5 and Structured UTP cabling systems Fibre-optic cabling Novell Netware Cisco Configuration MS Exchange/Outlook MS Windows and Windows Server MS Active Directory Experience In a busy multi site, similar in size to GHA. Experience of working with mixed IS architecture Experience of VOIP systems in a large Certification to at least one of CCSA, CCNA, CCIA, MCSE, MCSD or equivalent Certification to CCNP, CCIP, MCNA, MCSD or equivalent

6 Experience of working in a user support Lower Demonstrable experience in most of the following areas: Experience In a busy multi site, similar in size to GHA. Experience of working with mixed IS architecture Cat.5 and Structured UTP cabling systems Experience of VOIP systems Cisco Configuration MS Exchange/Outlook MS Windows and Windows Server MS Active Directory Secondary education in a numerate or IT-related Certification to at least one of CCSA, CCNA, subject CCIA, MCSE, MCSD or equivalent M220 IS Services Manager Substantial experience in IS Service Delivery in organisations comparable to GHA Experience of establishing and managing new services in a developing and dynamic Proven track record on delivery of supportive and effective IS services Proven success managing start-up or turnaround IS Services In organisations comparable to GHA Proven ability to communicate and collaborate s Experience in a social housing or similar Degree in Business Studies or equivalent, or Education to degree level plus an appropriate management qualification Training in people, IS service delivery and financial management Membership of relevant professional body 221 IS Administrator Strong administrative skills and experience in a Minute taking skills similar function Professional appearance and manner Experience in use of MS Project and Visio Ability to communicate clearly Good interpersonal skills Flexible, adaptable and able to work under Ability to plan and manage own workload Numerate with ability to ensure accuracy and completeness Experienced and competent IT user (MS Word, Excel, Powerpoint, Outlook) 222 IS Information Officer Strong communication and information management skills and experience in a similar function Proven ability to communicate clearly, concisely and unambiguously Extensive experience of IS report writing and presentation development Proven IS research experience Experience of making IS materials accessible and usable by non-specialists Experience as IS author, journalist or technical writer Experience in writing and preparing materials for web publication Experience in use of MS Project and Visio Experience in use of web tools (e.g. Macromedia Dreamweaver and similar products) Degree or equivalent in English, journalism, marketing or technical writing Post-graduate qualification in marketing, business communication or similar area

7 Excellent interpersonal skills and ability to deal with people at all levels Ability to plan and manage own workload and coordinating others to meet agreed objectives Numerate with ability to ensure accuracy and completeness Flexible, adaptable and able to work under Experienced and competent IT user (MS Word, Excel, Powerpoint, Outlook) 223 Business Analyst Upper Proven track record of working on large IS projects and delivering to agreed deadlines Experience of supporting Senior Managers in preparing business cases Experience of working within a complex, dynamic and d IS Proven level of IT literacy and flexibility (ability to work effectively with variety of systems) Demonstrable knowledge and understanding of appropriate standards, guidelines and procedures (including Systems Development Life Cycle concepts) Experience of both private and public sector working s Proven ability to communicate effectively at all levels both verbally and in writing Post-graduate qualification in business analysis or an equivalent discipline Membership of IAP (Institution of Analysts and Programmers) or equivalent body Lower Proven track record of working effectively on a large IS project Experience of supporting Senior Managers in preparing business cases Proven level of IT literacy and flexibility (ability to work effectively with variety of systems) Demonstrable knowledge and understanding of appropriate standards, guidelines and procedures (including Systems Development Life Cycle concepts) Experience of both private and public sector working s Proven ability to communicate effectively at all levels both verbally and in writing Degree or equivalent in business analysis or another analytical discipline Associate Membership of IAP (Institution of Analysts and Programmers) or equivalent body Customer Service M225 Manager Substantial experience working in a social housing management position Experience working in an IS services Proven ability to communicate and work Proven ability to manage and motivate staff in a high-stress Proven ability to work across a large and diverse organisation (comparable with GHA) Track record of effective negotiation and managed supplier relationships Track record of effective budget management and financial forecasting Establishing and development a new customer service organisation from scratch Education to Degree level or equivalent Customer service training Sales training in a professional

8 Customer Service 225 Analyst Experience working in a customer focussed Significant experience of working in an IS customer services position Proven ability to communicate and work Proven ability to communicate clearly and concisely with customers, especially under Proven ability to work across a large and diverse organisation (comparable with GHA) Proven ability to work on own initiative, and unsupervised Experience with several (at least 5) of the following : MS Windows (2000, XP, XPSP2) MS Office Suite MS Outlook and Exchange MS Access MS Visual Basic PC Hardware and troubleshooting Networking and TCP/IP Printer and peripheral configuration and troubleshooting MS Windows Mobile or Symbian Hand-held computing devices Experience in a social housing management Good secondary education organisation Knowledge of GHA IS infrastructure, architecture IT Qualification from a recognised body and applications Advanced IT Qualification from a recognised body Customer service training Staff management training Customer Service 225 Advisor Upper Experience working in a customer focussed Experience of working in an IS customer services position Proven ability to communicate and work Proven ability to communicate clearly and concisely with customers, especially under Proven ability to work across a large and diverse organisation (comparable with GHA) Proven ability to work on own initiative, and unsupervised Experience in a social housing management Good secondary education organisation Knowledge of GHA IS infrastructure, architecture IT Qualification from a recognised body and applications Advanced IT Qualification from a recognised body Customer service training Middle Experience working in a customer focussed Experience of working in an IS customer services position Proven ability to communicate and work Experience in a social housing management organisation Experience working in a customer focussed Experience of working in an IS customer services position Good secondary education Advanced IT Qualification from a recognised body Customer service training

9 Proven ability to communicate clearly and concisely with customers, especially under Proven ability to work on own initiative, and unsupervised Lower Ability to communicate and work effectively at all levels Experience working in a customer focussed Ability to communicate clearly and concisely with Experience of working in an IS customer customers, especially under services position Ability to work on own initiative, and unsupervised Good secondary education IT Qualification from a recognised body Customer service training Evaluation & L227 Development Team Leader Ability to motivate, supervise and manage Experience in a similar role Degree or equivalent Qualification to demonstrate analytical skills Good knowledge of developing technologies Understanding of the connection between business need and technological Innovation Experience of the GHA IS platform and architecture Experience of GHA IS technological developments IT qualification 227 Evaluation & Development Analyst Good knowledge of developing technologies Experience in a similar role Secondary qualification demonstrating analytical ability Understanding of the connection between business need and technological innovation Ability to work unsupervised Experience of the GHA IS platform and architecture Experience of GHA IS technological developments IT qualification IS Programmes M228 Manager Substantial experience in the delivery of large IS work programmes Proven ability to manage complex programme budgets Experienced in Risk Management Proven ability to motivate and manage a multi disciplinary teams Expert in MS Project or other project management tool Experience of managing third party suppliers Experienced contract negotiation Proven ability to evaluate optional products and approaches s Experience in a social housing or similar Understanding of the GHA IS Infrastructure and architecture Experience and understanding of the existing GHA IS systems and their linkage Training in IS service delivery, Project Management and staff management Membership of relevant professional body Training in staff management 228 Project Manager Substantial experience in the delivery of IS projects, in an organisation similar in size and complexity to GHA. s Training in Project Management Membership of relevant professional body Proven ability to deliver projects to time, budget and standard to meet organisational need Experience in a social housing or similar Training in staff management

10 Proven ability to manage comprehensive project resource Risk Management Proven ability to motivate and manage a multi disciplinary project team Expert user of MS Project or other project management tool Experience of managing third party suppliers Successful contract negotiator 229 Systems Analyst Upper Proven track record of working on large IS projects and delivering to agreed deadlines Experience of supporting Senior Managers to enhance business effectiveness Experience of working within a complex, dynamic and d IS Proven level of IT literacy and flexibility (ability to work effectively with variety of systems) Demonstrable knowledge and understanding of appropriate standards, guidelines and procedures (including Systems Development Life Cycle concepts) Experience of both private and public sector working s Proven ability to communicate effectively at all levels Degree or equivalent in systems analysis or an equivalent discipline Membership of IAP (Institution of Analysts and Programmers) or equivalent body Lower Proven track record of working effectively on a large IS project Experience of supporting Senior Managers to enhance business effectiveness Proven level of IT literacy and flexibility (ability to work effectively with variety of systems) Demonstrable knowledge and understanding of appropriate standards, guidelines and procedures (including Systems Development Life Cycle concepts) Experience of both private and public sector working s Proven ability to communicate effectively at all levels Degree or equivalent in systems analysis or an equivalent discipline Associate Membership of IAP (Institution of Analysts and Programmers) or equivalent body IS Compliance and M230 Procurement Manager Substantial experience in compliance and procurement in organisations comparable to GHA with a significant element in an IS-related role Experience of establishing and managing new services in a developing and dynamic Proven track record on delivery of supportive and effective compliance and procurement services Demonstrable understanding of, and experience with, European public sector procurement regulations Proven ability to communicate and collaborate s Experience in a number ofdifferent organisations or s since qualification Education to Degree level or equivalent Training in people and financial management Membership of relevant professional body

11 Procurement and 233 Contracts Administrator Substantial experience in a purchasing and procurement role Knowledge of OGC and OJEC procurement rules and guidelines Secondary qualifications in English and Mathematics, or other quantitative subject An appropriate procurement qualification Involvement in Contract negotiations s Experience of working with third party suppliers Experience in a social housing or similar An appropriate QA qualification 234 QA Analyst Upper IS QA experience in a similar Strong track record in an IS research or analysis Numerate, with ability to ensure accuracy and thoroughness Proven ability to communicate clearly, concisely and unambiguously Good interpersonal skills and ability to deal with people at all levels Experience in IS operations or security Secondary education qualification in analytical or Post-graduate QA qualification numerate discipline Qualification in Use of English or Business English Self-motivated and able to work unsupervised An appropriate QA qualification Lower IS QA experience in a similar Strong track record in an IS Secondary education qualification in analytical or An appropriate QA qualification numerate discipline Numerate, with ability to ensure accuracy and thoroughness Ability to communicate clearly, concisely and unambiguously Good interpersonal skills and ability to deal with people at all levels Self-motivated and able to work unsupervised Qualification in Use of English or Business English 235 Documentation Officer Experience of MS Office products Track record in cataloguing and organising documentation retrieval systems Experience of maintaining documentation in a Experience of writing technical documentation diverse and large organisation Track record in documentation production Experience of Microsoft Sharepoint Secondary education qualifications in English or writing skills Librarian or information qualification

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