JOB TITLE: CURRENT CLASSIFICATION/GRID POSITION # IT Tech II AD Grid Level 5(g) #123 Network Support Technician

Transcription

1 COUNTY OF GRANDE PRAIRIE JOB DESCRIPTION JOB TITLE: CURRENT CLASSIFICATION/GRID POSITION # IT Tech II AD Grid Level 5(g) #123 Network Support Technician NOC CODE: 2281 STANDARD HOURS: 35 hours/week (non-management) JOB TITLE OF IMMEDIATE SUPERVISOR SUPERVISOR S CLASS/GRID POSITION # Information Technology Services Leader AD Grid Level 6(c) # 126 DIVISION DEPARTMENT LOCATION Corporate Services Information Systems PW/IT Bldg PROGRAM FUNCTION: The Corporate Services division is responsible for financial, legislative, assessment, information systems, procurement and risk management/insurance functions and support for the organization. The Information Systems department provides network administration and systems management services for the County, including computer support to all departments in the areas of software and hardware. This includes the planning and development of special projects as needed. The Information Systems department also includes the responsibility of Data Administration (including GIS), the design, developing, maintenance and updates to the municipal GIS applications, spatial databases and GPS data collection. Computer training for County staff and wireless communication devices are also overseen by the department. PURPOSE OF JOB: The Network Technician will provide back-up support to the IT Tech III Network Administrator; he/she will be cross trained on the operations of the network. This position is also responsible for the installation, maintenance, troubleshooting and upgrades of computer hardware, software, networks, peripheral equipment and electronic mail systems; assessing users training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; assists with development and maintenance of databases, prepares documentation and provides user assistance to County staff; and performs related work as required.

2 Job Duties and Tasks: Function as back-up resource Cross train with IT Tech III Network Administrator on the operations of the network, including but not limited to: o Administer network workstations, utilizing one or more TCP/IP networking protocols o Install, configure, and maintain all servers, Ethernet networks, wireless networks, network cabling, and other related equipment, devices, and systems, and related equipment. o Perform and/or oversee software and application development, installation, and upgrades. o Connect, troubleshoot and maintain remote County networks. Receive tasks from the IT Tech III Network Administrator in order to be familiar with network operations Assist with the planning, design and maintenance of County Databases. Assist with system backups, user access and password security processes, including virus detection and shields. Assist with review and ongoing evaluation the disaster recovery plan to ensure that effective processes are in place. Work on special projects as required and assigned by Information Technology Services Leader and Information Systems Manager Serve as primary back-up to Information Systems, as required Computer Inventory and Budget Prepare inventory lists of obsolete PCs to be replaced Schedule replacement/update, and provide departments with PC replacement budget every year. Assist Systems Coordinator on software and printers budget Update the inventory records to reflect the changes Service Desk Manage user accounts o Set up new users, de-activate ex-users o Set up accounts, issue new passwords and provide general userrelated support services Assist with the ongoing operation of systems and related equipment. Install, configure and upgrade operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.

3 Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; rewire or direct the rewiring of cables as required for new installations and office reconfiguration. Troubleshoot problems with computer systems, including troubleshooting hardware and software, , network and peripheral equipment problems; make repairs and corrections where required. Act as a technical resource in assisting users to resolve problems with equipment and data, a centralized help desk to facilitate exchange of information and advice; implement solutions or notify outsource providers as required. Make hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services. Assist with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintain current knowledge of hardware, software and network technology and recommend modifications as necessary. Assist with training programs for user orientation for new employees and to familiarize users with new applications and equipment. Establish and configure training stations. Provide leadership and advanced expertise to the IT Tech I Service Desk staff. Performs other duties of a similar nature or level.

4 JOB DESCRIPTION CERTIFICATION: I have read this job description: Incumbent s Signature Name (print) Date This job description is an accurate statement of the position s assigned duties, responsibilities, and reporting relationships, as indicated in the current organizational chart. Supervisor s Signature Name (print) Date This Job Description is in the appropriate format and contains sufficient data for its evaluation in the County Job Evaluation Plan: HR Manager s Signature Name (print) Date Attachment: Organizational Chart

5 QUALIFICATIONS STATEMENT Education / Training: Completion of two years of college-level coursework in computer science, information technology or a related field and two years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. Microsoft Technical Training would be an asset MCSE or MCSA An equivalent combination of education and/or experience will be considered. Tech I placement has Certificate or Diploma in Computer Science, Information Technology, GIS, A+ or related field, ITIL Foundation Certification and HDI Customer Services Representative or HDI Desktop Support Technician or HDI Support Centre Analyst. Incumbent can move to Tech II level with Tech I qualifications as above, plus 5 years of experience as a Tech I and an additional certification such as Microsoft, GID or Project Management. To move to the Tech III level the incumbent must hold a diploma or degree in Computer Science, Information Technology, GIS, or a related field, plus have 5 years at the Tech II level and an additional certification or designation. Knowledge: Knowledge of Microsoft latest line of servers (Enterprise, SQL, Exchange) Knowledge of Computer Hardware and Software Knowledge of computer networks, backups and security including firewalls. Knowledge of TCP/IP and how wireless networks work. Knowledge of Virtual Networks - VMWare Skills and Abilities: Excellent interpersonal and organizational skills Proficient computer skills in Microsoft Office (Word, Excel, PowerPoint, Access) Internet Use, Use and database management. Ability to diagnose and resolve issues and problems related to hardware and software Well-developed written and oral communication skills with the ability to communicate with non-technical users to troubleshoot and resolve technical problems. Ability to work effectively as part of a team yet able to work independently with little supervision. Ability to identify issues, and provide recommendations. Ability to prioritize and manage work tasks for self and to achieve results within acceptable timeframes; Must be concerned with detail and accuracy Ability to ensure all work related information is kept confidential as per policy and in accordance with Freedom of Information and Protection of Privacy Act. Ability to comply with records management practices as stated in the Records Management Policy.

6 Training Matrix: Required: Winter driving fundamentals/defensive driving Hazard Identification, Assessment & Control Musculoskeletal Injury Prevention: Office Environment Workplace Violence Prevention BUDDIE training Enterprise training FOIP General Awareness Training WHMIS Preferred: First Aid including AED Fire Extinguisher