Head of Human Resources (Primary line manager) and Head of ICT

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1 Job Description Job Title: Line manager: Responsible for: Key contacts & relationship: Systems and Database Administrator Head of Human Resources (Primary line manager) and Head of ICT No direct reports Students, staff, parents and external contacts Job Purpose To oversee, manage and develop the performance and integrity of the college s isams database and to work with the ICT department in providing efficient and effective ICT services to all staff and students, including support and administration for core business systems and technical support. Context The post of Systems and Database Administrator is a dual role and involves managing and supporting the development of the college s isams database, including database administration and data management, as well as working with members of the ICT Department to support the network, and offer technical support to college staff and students. Due to the role supporting the isams database, the post forms part of the College Administrative Office. This team are line managed by the Head of HR and effectively provide a schools office function and deliver administrative support in a range of key areas such as general school s administration, exams, university applications and isams. As part of this role involves working with the ICT Department in support of wider ICT activity in the college, there is a need to establish a strong working relationship with the Head of ICT and ICT team. As a result this role has a second line management relationship with the Head of ICT and is expected to report to the Head of ICT in relation to ICT specific work and actively participate as part of the ICT team, including engaging in team meetings and sharing of information. Key Accountabilities Assists in resolving any technical issues that may occur with the IT hardware and software in order to ensure efficient and effective technology is provided to all staff students at all times. Key Performance Indicators Actively participates in providing an IT Helpdesk service to staff and students. Requests for help from staff and students are responded to and resolved in a positive and timely manner. Training is provided to staff and students as necessary, both written and oral. Legal obligations are adhered to e.g. data protection issues, child protection legislation, etc.)

2 Security provisions are updated and maintained as requested and in support of the ICT disaster recovery plan. Assists in monitoring and maintaining the computer and AV equipment, servers and services provided by the ICT Department in order to help ensure efficient and effective ICT services are provided to all staff and students. Supports the planned maintenance programmes in accordance with agreed schedules. Works effectively with other members of the ICT Department. Requests for help from staff and students are responded to and resolved in a positive and timely manner. Training is provided to staff and students as necessary, both written and oral. Legal obligations are adhered to e.g. data protection issues, child protection legislation, etc.) Back-up processes are carried out in accordance with agreed schedules and in line with the ICT disaster recovery plan. Security provisions are updated and maintained as requested and in support of the ICT disaster recovery plan. Responsible for the management and development of the isams database in order to help establish an efficient and effective database administration system within the college. Acts as the lead for the use isams and maintains accurate data within the system, including supporting staff with its use Ensures data is entered/edited in accordance with policy/timescales and consistently. Acts as the liaison with isams when issues and problems arise e.g. troubleshooting, etc. Ensures the system is set up appropriately and is fit for purpose to meet the needs of the college and its users. Monitors user access and security, including controlling access and permissions and privileges. Commissions and installs new applications and customises existing applications in order to make them fit for purpose, in conjunction with external isams support and internal ICT department.

3 Installs and tests new versions of the system. Ensures storage and archiving procedures are functioning correctly. Ensures compliance with the ICT disaster recovery plan in terms of management of isams. Ensures compliance with the Data Protection Act and the safe handling and sharing of information. Responsible for training and developing isams users in order to ensure they can accurately use the system at the required level associated with their roles. Responsible for drafting and updating database documentation (including data standard, procedures and definitions), report production and data analysis in support of the strategic aims and objectives of the college. Acts as a point of contact for staff, student and parental isams queries in order to help ensure the provision of an efficient and effective service to customers. To work as an effective member of the College Administrative Office, ICT department and wider college community in order to help ensure an efficient and effective service is delivered to all college customers. Identifies and works with key staff to support the training, development and implementation of isams across the college. Establishes and oversees a key user group which meets regularly to maximise the capabilities of the system. Produces and disseminates relevant and useful guidance documents and management documents. Sets up appropriate report templates that allow staff to draw relevant information and data from the system. Responds to face to face queries, telephone calls, s and letters in a timely manner. Ensures answers are given in relation to all queries, including passing the query to an appropriate person if required and ensuring a response is sent. Acts as an effective member of both the administrative and ICT team, supporting other colleagues with work when required and undertaking special tasks as necessary. Acts as a key contact for college staff requiring administrative support and ensures the required support is appropriately resourced and delivered. Trains and updates colleagues on areas of work, including developing guidance

4 notes and documents, in order to help ensure a shared understanding of roles within the team. Undertakes training and learns new skills relevant to role as and when required. Professionally represents the Department and College at internal and external events as appropriate. Positively contributes to team and College discussions about future improvements, changes and alternative ways of working. Continues on next page

5 Person Specification Systems and Database Administrator Essential Desirable Evidence Qualifications Educated to degree level (or equivalent), ideally in a related field. Recognised ICT professional qualification e.g. MCP, MCSE, CCNA or other certified training. Application form and evidence of qualifications Experience Demonstrable experience of some or all of the following technologies: Experience with isams. Application form Windows 2012 Server Active Directory Cisco network switches and firewalls Demonstrable experience working in an education environment. Interview VLANs MS Exchange PC Hardware SQL Server Proficient in Microsoft Office, including advanced use of Excel. Experience of using database systems, including acting as a systems administrator. Experience of reporting to senior managers and providing direction in the management of data. Experience of working with confidential data and the associated requirements e.g. data protection.

6 Knowledge, understanding and skills Readiness to take on responsibility. Excellent skills in merging, handling, exporting and manipulating data from different sources. Application form Interview Highly methodical, organised and focused approach and an ability to multi-task while paying attention to detail. High level of accuracy. Excellent interpersonal skills and the ability to communicate effectively both orally and in writing, including dealing with people at all levels, in the presentation of ideas, recommendations, business cases and analytical reports. The ability to troubleshoot effectively in order to accurately resolve technical problems. The ability to present ideas and solutions to senior managers, including the ability to challenge in a constructive manner. The ability to present data in a user friendly manner, in the context of an educational establishment. The ability to establish and maintain effective working relationships at all levels whilst demonstrating a flexible approach. The ability to manage multiple projects and a varied workload. The ability to differentiate tasks appropriate, to work to tight deadlines and to set targets. Due regard for confidentiality. Personal attributes The ability and willingness to learn new skills. Cultural awareness skills gained from working/living Application form Interview

7 A professional, proactive and adaptable approach to work with a can do attitude. in an international environment. A self-starter with a determination to succeed. Able to successfully work independently, under own initiative and as part of a team. Excellent multicultural and interpersonal skills, with the ability to establish rapport with a broad spectrum of people. Open minded, self-evaluative and adaptable to changing. Commitment to equal opportunities. Commitment to the personal welfare and safeguarding of children.