Presented By: Daniel Chetty

Transcription

1 Candidate Name: Raymond Job Applied For: Availability: Key Skills: 1 st /2 nd Line Support Interview: Immediate Start: immediate An experienced IT professional with a proven track record of supporting both Server & Network equipment, with desktops, laptops and peripherals. Fully conversant with leading edge and emerging technology solutions. Results orientated, customer focused with business improvement skills. Experience of managing & installing all activity for all hardware and software technical & networking support (voice & data), for both server & desktop solutions, with helpdesk support for both onsite & remote technical support. Salary: Education, Training and Qualifications: 2002: Implementing Microsoft Windows 2000 Professional & Server (2152C) 2001: Microsoft Windows 2000 Network & Operating Systems Essentials (2151B) 2001: Unix Introduction Part 1 - Skill Advance, Finchley 2001: Meridian 1 Advanced System Administration - e-people serve (BT) 2001: Meridian 1 System Administration using MAT - e-people serve (BT) Solaris & Informix Data base - Voyant Technologies Inc., Colorado, USA 1998: City & Guilds Advanced PC Maintenance & Installation - One Tech College 1985: City & Guilds Electrical Installation 236(Part 1) Practical & Theory - South-East London College 1983: Secondary Education to O' level Negotiable Presented By: Daniel Chetty d.chetty@ninesharp.co.uk

2 Raymond CRB CLEARED An experienced IT professional with a proven track record of supporting both Server & Network equipment, with desktops, laptops and peripherals. Fully conversant with leading edge and emerging technology solutions. Results orientated, customer focused with business improvement skills. Experience of managing & installing all activity for all hardware and software technical & networking support (voice & data), for both server & desktop solutions, with helpdesk support for both onsite & remote technical support. Key Skills & Achievements: Remained abreast with advances in technology & maintenance of IT related skills Maintained IT infrastructure requirements and managed several complex projects Delivered strict compliance with company's policies and statutory obligations Liaised with colleagues in team environment resolving high severity situations Career History: March 2012 to August 2012/ IT Consultant (Contract) Fidelity Worldwide Investments Support of Avaya VOIP & Digital Phone sets via Avaya Integrated Management Site Administration Create & Administer Voice Mail boxes via Avaya Messaging Administration Blackberry Enterprise Server Administration Build, repair & maintain HP Compaq pc's & Lenovo Laptops Management, support and problem solving of all Desktop associated Incidents and completion of Service Requests Maintain a 1st and 2nd line knowledge base in support of the Desktop environment and additional areas, namely: Avaya IP Telephony and voic systems Structured Cabling (and patching) Network Ports Blackberry and mobile devices Providing end-user training on hardware & software as and where required either through the New Joiner process or upon extra requests from business users Provide 1 st & 2nd line Desktop support for incidents and service requests where applicable (e.g. New Joiners, Leavers, Moves, etc) Monitor support queue and handle incident tickets according to ITIL predefined standards and processes Escalate issues to Support Manager proactively and in a timely fashion Work closely in collaboration with Server and Comms teams for resolution of incidents where appropriate Organise and undertake project work New Starters/Leavers administration and support Maintaining a commercial awareness in the approach to all projects. Ensure that all documentation relating to all projects undertaken is stored electronically for future reference

3 Providing Internal support where required (Configuration, Audits and Surveys) Performing PC and Laptop Rollouts via Altiris Install Desktop Operating Systems and basic AD Administration Complete basic Server hardware Installations July 2011 to March 2012/ User Support Officer (Contract) Queen Mary University London First & Second Line Support of Windows XP, Windows 7, MS Office 2007 & MS Office 2010 & IPAD s Provide 1st & 2nd line desktop support to 700 academic staff Build, repair & maintain Queen Mary pc, laptops Respond to all support calls logged via Web Help Desk in a timely manner April 2010 to July 2011/IT Support Officer (Contract) Kings College London Windows Vista Business Administration via Active Directory First & Second Line Support of Windows Vista, Win XP & MS Office 2007 Provide 1st & 2nd line desktop support to 100 users Build, repair & maintain Kings College pc's & Laptops Maintain & administer Windows 2003 Enterprise Edition servers Ensure daily, weekly & monthly backups are performed on Kings College London Servers Nov 2009 to Mar 2010/Desktop Support Engineer (Cross rail Contract) Fujitsu Support of Avaya VOIP Phone sets via Avaya Integrated Management Site Administration Create & Administer Voice Mail boxes via Avaya Messaging Administration Windows XP Administration via Active Directory Provide 2 nd line desktop support to 1200 Cross rail users Respond to all support calls logged via Triole Incident Console in a timely manner First & Second Line Support of Windows XP, MS Office 2003, Lexmark MFD Print server via Lexmark Markvision Microsoft Exchange Server 2007 Administration Blackberry Enterprise Server Administration Build, repair & maintain Cross rail CAD pc's & Laptops Dec 2007 to Aug 2009/Telecoms Support Engineer (Long Term Contract) Bloomberg L.P. Support Nortel CS1000 PABX Provide telephony desktop support for users Co ordinate & carry out all Telephony Adds, Moves & Changes Create & Configure Digital & Voice over IP Phone sets Co ordinate & carry out all IPC Turret phones & Squawk Box Moves & Changes. Configure via Command Line Interface, VOIP Phones for Virtual Office Login on IP Telephony

4 Network Create User ACD logins via Genesys ACD Administration Application. Create & Administer Voice Mail boxes via Avaya Octel voice mail system Administration & Creation of Voic boxes on EVM Server. Administer Symposium 5, Contact Centre 6, Telephony Manager 3.1 Installed & configured Bloomberg Soft phone application on user pc s. July 2006 to Nov 2007/Operations Support Engineer (Long Term Contract) SunGard Ltd Windows 2000 Administration via Active Directory Provide desktop support to London Councils 70+ users Respond to all support calls logged via RMS in a timely manner Build, repair & maintain London Councils Windows 2000/2003 Terminal servers Support Remote Windows 2000/2003 servers via Proxy, Dameware & VNC Viewer First & Second Line Support of Win 2K & Win XP, MS Office 2000 & Office 2003 Administer mail server via Mail sweeper for SMTP v5.1 Administer web content via Mime sweeper for web Third Line support of MS 2003 Servers Monitoring of servers (CPU usage, memory usage, free disk space etc.), via ActiveXperts Network Monitoring Tool. Provide On Call support for London Councils staff & network infrastructure Support Remote Users via Citrix Metaframe Ensure daily, weekly & monthly backups are performed on London Councils servers via VERITAS Backup Exec V10. Create, amend & maintain all pc, server & network infrastructure documentation Feb 2000 to Apr 2006 IT/Telephony Support Specialist Genesys Conferencing Ltd Responsible for supporting 200+ user's onsite & 80+ remote/home workers. Ensuring all IT & telephony fault tickets via phone, & web are resolved with minimum disruption to users First & Second Line Support of MS Win 2K & Win XP, MS Office 2000 & Office 2003 VERITAS Backup Exec V9 Rollout of XP Pro via Ghost Imaging Windows 2000 Administration via Active Directory Administer Wireless Network Exchange 5.5 Administration Support Remote Users via Checkpoint VPN Support Meridian Option 81C PABX Create & Configure Phone sets, Skill sets, GRTD Agent Maps, ACD Queues Create & Administer Mailboxes via Meridian Mail Telephony Moves & Changes, Cat 5 Cabling & Termination Of Frame & Floor Ports Administer Symposium 4.2, Call Pilot 2, Agent View 2 Ensured appropriate escalation direction for specific faults and monitored resolution. Managed user support calls, logging fault diagnostics, fix solution and tracking.

5 Ensured support calls were completed within assigned Service Level Agreements. Continuous monitoring of systems/services taking preventative action as required. Professional Skills Planning, Co-ordination & Organisational Skills Trouble Shooting, Analytical & problem solving Excellent interpersonal skills Enjoys working as part of a team MS Exchange 5.5 Admin Networking & Data Comm., TCP/IP, LAN, WAN, VPN Active Directory, Windows NT4 Server, Windows NT4 Workstation, Windows 2000 Server, MS Windows 2000 Pro, Solaris, 0S/2 MS Office 2000 Pro & 2003 & MS Windows XP Pro. Informix, Sybase Support Meridian Option 81C PABX Administer Symposium 4.2, Call Pilot 2, Agent View 2 Create & Configure Phone sets, Skillets, GRTD Agent Maps, ACD Queues Telephony Moves & Changes, Cat 5 Cabling & Termination Of Frame & Floor Ports Education, Training and Qualifications: 2002: Implementing Microsoft Windows 2000 Professional & Server (2152C) 2001: Microsoft Windows 2000 Network & Operating Systems Essentials (2151B) 2001: Unix Introduction Part 1 - Skill Advance, Finchley 2001: Meridian 1 Advanced System Administration - e-people serve (BT) 2001: Meridian 1 System Administration using MAT - e-people serve (BT) Solaris & Informix Data base - Voyant Technologies Inc., Colorado, USA 1998: City & Guilds Advanced PC Maintenance & Installation - One Tech College 1985: City & Guilds Electrical Installation 236(Part 1) Practical & Theory - South-East London College 1983: Secondary Education to O' level