MEMO ON BULK CABLE AGREEMENT

Transcription

1 Dear Timbercreek Neighbor: TIMBERCREEK HOMEOWNERS ASSOCIATION, Inc. c/o Haag Management 2295 NW Corporate Blvd., Suite #138 Boca Raton, Florida Phone (561) Fax (561) MEMO ON BULK CABLE AGREEMENT Good news! The Board of Directors is pleased to announce that Timbercreek Homeowners Association has entered into a new agreement with Comcast Cable to continue providing cable services at a bulk discount rate to the Community. The Board spent considerable time and effort before reaching a decision and reviewed many options. Discussions have taken place at Board meetings over the past year, with resident participation. Residents will be receiving additional services without paying more than current contracted rates and saving significantly versus standard residential rates. This memo is to inform each of you of the new services that you will be receiving along with a synopsis of the cost savings we were able to achieve The term of the new agreement will begin on January 1, 2012 and end on December 31, As of January 1, 2012 Comcast will be changing its signal from Analog to Digital; this change will enhance the quality of the picture and sound you will be receiving. All television units (including Digital TV's) will need a Digital Adapter (DTA's) to receive this Digital Signal from Comcast. Included within the Timbercreek Bulk Package you will receive up to three (3) DTA's per household. Additionally the Board successfully negotiated one (1) High Definition (HD) Set Top Box to be included with your Bulk Package (with Video on Demand (VOD) capability), thus each of us will be able to get a High Definition Quality picture for one (1) TV included with our monthly fee. In summary each of us are entitled to receive up to three (3) DTA's for enhanced Digital picture and sound along with one (1) HD Set Top Box for High Definition service. Any additional televisions that you would like to have HD service capability on you would simply add another HD Set Top Box from Comcast and be billed monthly individually by Comcast for the additional box. Homeowners who would like to subscribe to DVR services would also contract directly with Comcast for this service and be billed monthly by Comcast. The Board also solicited a bid from AT&T for U-Verse Service, but determined that the cost was considerably higher than Comcast. The economics of the agreement and some comparisons are as follows: Comcast Old Agreement Comcast New Agreement AT&T U - Verse U-100 # of Televisions: Term: N/A Old Terms Auto Rollover 5 Yrs New Terms 5 Yrs Yrs Yearly Increase %: 7% 5% 5% Total Cost 5 Yrs: $715,790 $ $1.031,083 Average Cost Per Home Per Year $460 (OVER) $388 $663

2 The implementation of the new service: Each Homeowner will receive a package from Comcast that will contain information on the new services. Included in this package will be a coupon from Comcast outlining their services and what each of you needs to do. REMEMBER THIS COUPON HAS AN EXPIRATION DATE OF MARCH 1, Once you have the coupon in hand and you decide to upgrade, simply call the number on the form ( ), inform the customer service representative that you are part of the Timbercreek Bulk Agreement and schedule a date and time at your convenience for a Comcast Representative to visit your home and install the necessary DTA's and HD Set Top Box for your Televisions. You may also choose to pick up the required equipment directly from Comcast and install it on your own. Since the enhanced services are available to you immediately, we suggest you contact Comcast as soon as you can. If you would like to add any additional services (another HD Set Top Box or DVR Services) and you do this at the same time as upgrading your bulk service you will not have to pay the Comcast standard $39.99 installation fee for any additional service. If you add any additional services at a later date then Comcast will charge their customary installation fee of $39.99 at that time. Remember the coupon expiration date and that Comcast will be changing its signal to a digital format around year end so if at all possible upgrade as soon as you can. Below are some explanations of Cable Company Terminology: 1) DTA's Digital to Analog signal adapter. Since Comcast is changing its signal to a digital format from analog you will get an enhanced picture and sound quality with the new signal. However all televisions will require this adapter to work properly. 2) High Definition Converter Box This is a built in DTA along with the capability to provide High Definition Quality to a High Definition TV. In order to receive this HD quality picture and sound you must have a High Definition TV. This top box converter is also capable of Video on Demand (VOD). 3) Video on Demand This is a feature where you can order movies and other features through the menu selection on your remote control (Comcast provided). There is a fee for each movie you order. 4) DVR Services This is an additional service that you will be billed monthly by Comcast if you choose to subscribe to it. You would be able to record TV programs directly to the hard drive of the Set Top Box and watch them at a later date. If needed you can be watching one program while you record another different program. The Comcast Old Agreement costs used above for comparison purposes was the 2011 contract and allowing it to automatically roll over under its' terms and conditions. AT&T U-Verse requires a High Definition Top Box for each T.V. The new Comcast Agreement Costs are reduced by the one time signing incentive of $24,880 received by the Association from Comcast.

3 IMPORTANT PLEASE READ 1. PLEASE READ THE ENCLOSED LETTERS FROM; MEMO ON BULK CABLE AGREEMENT LETTER FROM COMCAST 2. After reading both letters you should contact , to schedule an in-house appointment to have a technician visit you and install your new equipment. Upon calling Comcast you should decide if you want more than one (1) HD set top box. If you order any additional HD set top boxes at this time Comcast will waive the normal $39 installation fee. If you already have HD service when speaking with Comcast you should inform them of this. As long as your present HD service is not part of a package deal that you presently have Comcast will stop direct billing you for the HD service. Comcast does not break up or pro-rate any service programs (deals). It is important that you call (561) , Comcast representatives at this local office will be able to help you. 3. Remember that the enclosed coupon from Comcast expires March 1, You should contact Comcast asap because the new digital signal will take effect approximately at year end. 4. There is no charge or cost to you when the technician visits your home to install your HD set top box and DTA's. However if you want any additional HD set top boxes order them now to avoid an installation charge at a later date. The present install charge at a later date is $ Please call Comcast asap because the enhanced services are available to you immediately. Also anyone who would like to pick up the required equipment directly from Comcast and install it themselves can at 7201 N Federal Highway, Boca Raton, FL 33487, Comcast's local office. Please remember to bring your coupon with you. 6. In summary, you are receiving enhanced cable service with up to 3 DTA's and 1 HD box for a Timbercreek negotiated bulk rate that is significantly lower than Comcast's standard residential rate. Cable service is included in your quarterly HOA assessment. Since the enhanced services are available to you immediately, we suggest you contact Comcast as soon as you can. Please call (561) , Comcast representatives at this local office will be able to help you.

4 (comcast. Dear Timbercreek Resident: FOR ADVANCED SERVICES CALL Roseann Accardi IMPORTANT NOTICE REGARDING YOUR COMCAST CABLE SERVICE We are pleased to announce your Community Association has just signed a new Bulk Cable Agreement with Comcast Cable. Through the Agreement, you are entitled the use of (1) High Definition converter box, and (1) remote control for Comcast's Digital Starter tier of service, which includes Video On Demand (VOD) with access to free movies, kids shows, sports and much more. Additionally, you are also entitled to, up to (3) Digital Adapters, with (3) remote controls. These Digital Adapters (DTA's) will offer access to improved digital picture and sound quality on every TV, once our network enhancement is complete. If you currently Do Not have a Comcast converter HD box or DTA(s) in your home, Call Comcast to schedule an installation of (1) High Definition converter box and if needed on additional TVs, up to (3) DTAs. If you currently subscribe to Comcast High Definition service, and have at least one Comcast High Definition converter which you are being billed at a monthly service charge, that charge will be removed from your individual bill as that service is now being provided through the new Bulk Cable Agreement. If you currently have a HD converter, you can upgrade the one through the bulk agreement for the upgrade charge. Additional HD converters are $8.50 and for HD/DVR, plus taxes. A one-time charge of $39.99 will apply for installation if any additional converters, that are ordered after this coupon was issued to the technician. include taxes and fees. ASSOCIATION: Timbercreek Homeowners Association Please present this completed coupon to our technician at time of installation. Coupon Expires March 1,2012 NAME: ADDRESS: CITY / STATE / ZIP: PHONE: INSTALLATION DATE:. CUSTOMER SIGNATURE: TECHNICIAN*/ SIGNATURE: Note: This coupon is only applicable for installation of equipment included in your Homeowners' Association Agreement with Comcast. Coupon cannot be redeemed for cash or any other consideration and may not be duplicated. Original signatures are required.

5 LIMITED BASIC includes the channels listed below. 1 ON DEMAND WPBT {PBS -MIAMI) 3 WPW (NSC) 4 WTVX (ON) 5 HSN 6 WXEL (PBS) 7 WGN (IND - CHICAGO) 8 WPXP (ION) 9 WPEC (CBS) 10 WPBF(ABC) 11 WFLX(FOX) 12 QVC 13 WFGC (CTN) 14 WTCE (TEN) 15 WTCN (MY NETWORK TV) 16 WSFL (CW - MIAMI)3 1? WHDT(RTV) 18 WLRN (P8S - MIAMI)4 1 8 LOCAL GOVT ACCESS5 19 WBEC(BECON) 20 GOVERNMENT ACCESS 22 WSCV (TELEMUNDO - FT. LAUDERDALE) 95 LOCAL GOVT ACCESS6 97 C-SPAN 98 TV GUIDE NETWORK 99 LEASED ACCESS 201 CREATE (WXEL)1 202 FL KNOWLEDGE NETWORK (WXEL)1 203 V-ME (WXEL)1 208 ESTRELLA TV (WPBF)1 212 HOLATV (WPEC)1 216 WEATHER PLUS (WPTV)1 225 LA TV (WTVX}1 230 WWH8 - AZTECA AMERICA (WTVX)1 231 WBWP(MEGATV)1 234 TEN PBC SCHOOL BOARD1 235 TEN PBC SCHOOL BOARD1 280 or 80 SHOPNBC1 298 FREE MOVIES ON DEMAND HD ON DEMAND HD FREE MOVIES ON DEMAND HD PREMIUMS ON DEMAND HD MUSIC ON DEMAND MOVIES ON DEMAND ADULT ON DEMAND MUSIC CHOICE **1 886 ENTERTAINMENT ON DEMAND1-2 88? SHOPPING ON DEMAND or 893 SEARCH LIGHT ON DEMAND AUTOMOTIVE ON DEMAND MY GOVERNMENT ON DEMAND TRAVEL & LEISURE ON DEMAND1 > JOBS BY MONSTER1- z 893 or 888 SEARCHLIGHT ON DEMAND1-2 ID)8H Device is required to receive Ms service and cterges may apply. 2Not available on Digtol Adapters or Digital Economy Pactege, 3Gnty avamawe in the Boca Raton / Dekay Beach and West Palm Beach areas. 4Qnly available in the Boca Raton / Delray Beach areas. 5Not airabable in fhe ftwa Raton / Defray Beach areas, 60n!y availatte in City of Boynton Beach, Manatepan, Town o* HitfWand BeadJ, art Channel Lineup DIGITAL STARTER ^H Includes Limited Basic plus the channels listed below. H wmmmtmmmrom or 82 or 83 or 84 or ABC FAMILY LIFETIME TRUTV HGTV FOOD NETWORK MTV SPIKE CSS ESPN ESPN2 SUN SPORTS THE GOLF CHANNEL FSN FLORIDA UNIVISION COMEDY CENTRAL CNN CNN HEADLINE NEWS MSNBC CNBC FOX NEWS CHANNEL SYFY E! USA TNT TBS TLC HISTORY ANIMAL PLANET DISCOVERY CHANNEL A&E A.MC BRAVO HALLMARK CHANNEL THE WEATHER CHANNEL DISNEY CHANNEL CARTOON NETWORK NICKELODEON TV LAND BET VH-1 FX 146 GMT1 THE TRAVEL CHANNEL 104 C-SPAN 2' 123 OXYGEN1 118 STYLE1 C-SPAN 3* NEW! INVESTIGATION DISCOVERY' BIOGRAPHY1 NEW! HISTORY INTERNATIONAL1 NEW! LIFETIME MOVIE NETWORK' PBS KIDS SPROUT1 NEW! MOVIEPLEX' G41 NEW! FEARNET1" EWTN1 BLOOMBERG TV NEW! MUN23 VERSUS1 'Digital Dewee is required to receive this service and addbonal charges may apply.

6 HIGH-DEFINITION' LIMITED BASIC Includes the channels listed below. 431 WPBF HD {ABC) 432 WPTV HD (NBC) 433 WPEC HD (CBS) 434 WFLX HD (FOX) 435 WTVX HD (CW) 436 WFGC HD (CTN) 437 WGN HD 438 WHDT HD (RTV) 439 WPXP HD {ION} 440 WXEL HD {PBS} 530 HD ON DEMAND 531 FREE HD MOVIES ON DEMAND 533 HD MUSIC ON DEMAND DIGITAL STARTER Includes Limited Basic and the channels listed below. 385 HALLMARK HD 401 FSN FLORIDA HD 402 SUN SPORTS HD 403 ESPN HD 404 ESPN 2 HD 405 GOLF CHANNEL HD 407 TNT HD 408 VERSUS HD 409 UNIVERSAL HD 410 A&E HD 411 PALLADIA HD 412 HD THEATER 414 FOOD NETWORK HD 415 HGTVHD 420 USA HD 421 TBS HD 422 HISTORY HD 423 CNN HD 424 DISCOVERY CHANNEL HD 425 TLC HD 426 ANIMAL PLANET HD 427 SYFY HD 428 FOX NEWS CHANNEL HD 429 AMC HD 444 ABC FAMILY HD 445 DISNEY HD 451 FX HD

7 HOW TO REACH US PALM BEACH & MARTIN COUNTY CUSTOMER SERVICE CENTERS CITY ADDRESS ZJP HOURS OF OPERATION BOCA RATON 7201 N. FEDERAL HWY MON-FRI: 8:OOAM-5:30PM SATURDAY: 9:QGAM-1 :OOPM LAKE WORTH 7390 LAKE WORTH RD MON-FRI: 8:OOAM-5:30PM SATURDAY: 9:OCAM-1:OOPM PALM BEACH GARDENS IRONWOOD RD MON-FRI: 8:OOAM-5:30PM SATURDAY: 9:OOAM-1:OOPM WEST PALM BEACH 1401 NORTHPOINT PARKWAY MON-FRi: 8:OOAM-5:30PM SATURDAY: 9:OOAM-1 :OOPM STUART 1495NW8R1TTRD MON-FRI: 8:OOAM-6:OOPM SATURDAY: 9:OQAM-1:OOPM PORTST.LUCiE 261 SW PORT ST. LUCE BLVD MON-FRI: 8:OOAM-6:OOPM CLOSED SATURDAY & SUNDAY CLICK/CHAT COMCAST ( ) 24 HOURS A DAY, 7 DAYS A WEEK Bi^MBBB