Castle Cable TV, Inc.

Transcription

1 PUBLC Castle Cable TV, nc. PO Box 339 Hammond, New York 1366 (315) 32-6 March 12, 215 Steve Sakal Utility Supervisor, Carrier Operations Section Office of Telecommunications New York State Department of Public Service Three Empire State Plaza Albany, NY RE: Castle Cable TV, nc. Request for Small Company Exemption/ 21 Customer Service Annual Report Dear Mr. Sakal: Attached please find Castle Cable TV's request for Small Company Exemption along with its rate card. Also attached is the Customer Service Annual Report for year ending 21. Please contact me should you require any additional En c.

2 State of New York Department of Public Service Three Empire State Plaza, Albany, New York nternet Address: APPLCATON FOR SMALL COMPANY EXEMPTON HEREBY DECLARE THAT TO THE BEST OF MY KNOWLEDGE, THS STATEMENT S ACCURATE. UNDERSTAND THS NFORMATON MAY BE SUBJECT TO VERFCATON BY THE COMMSSON: CASTLE CABLE TV NC. Name of Company 26 SOUTH MAN STREET HAMMOND, NY 1366 Address HAD UNDER 1, SUBSCRBERS AS OF DECEMBER 31, 2kJ.. Signature PRESDENT Title (315) 32-6 Telephone (include area code) dongmgr@cit-tele.com Address nstructions: This Application, and a copy of your most recent rate card, must be completed and returned each year, on or before April1 5 \ to claim small company exempt status for the previous year, pursuant to Section of the Public Service Law. Mail completed Application to the attention of Steve Sokal, Utility Supervisor, Carrier Operations Section, Office of Telecommunications, New York State Department of Public Service, Three Empire State Plaza, Albany, New York f you have any questions or require assistance in this matter, please call (51)

3 List below the name of each municipality granting a franchise and each area you serve in which a franchise has not been granted. n addition, provide information for each municipality and area served as indicated on table below. ndicate operation in a nonfranchised area by placing the letter "N" after the area served. All fractional numbers should be rounded to the nearest tenth. Use a continuation page if addition space is required. Franchise Area Served SAMPLE a. Anywhere, V. 1 Alexandria Bay V 2 Alexandria Bay T 3 Theresa T Morristown T A. B. C. D. E. Number of Estimated% Total Miles Subscribers of Penetration of Plant Completed Total Route Miles in Franchise Area 12.5 Total A. dentify whether a locality is a city, town, village or unincorporated area by using the following codes: 'C'- City, 'T' -Town, 'V'- Village B. Total amount of first or primary outlets not to include additional outlets or other services. C. %of penetration equals the number of subscribers in Column B divided by number of homes passed by cable. D. Total plant miles completed E. Total miles of plant required to be constructed in municipality. 2

4 CHANNEL LNE-UP 55 HGTV 1-6 Music Choice Lifeline Pak 56 Nik Premium Channel Network 57 Disney Channels 2 Local 5 To on 1 HBO nformation 59 Disney XD 11 HB2 6 TV Land 12 HBO Family 3 FOX-WUHF 61 ABC Family 13 HBO Signature WGN 62 Disney Jr. 17 Cine max 5 NBC-WDVTV 63 EWTN 1 More Max 6 PBS 6 FX Movie 19 Action Max 7 CBS-WWNY Channel 15 Starz ABC-WWT 65 Bravo 155 Starz Kids & 9 CJOH 67 E Family 1 Weather 6 True TV 157 Starz Edge Channel 69 Nat' 15 Starz Cinema 11 CKWS Geographic 161 Encore Action 13 QVC Wild 162 Encore 1 Home 71 Hallmark 163 Encore Classic Shopping 73 Syfy 16 Encore 2 FOX- 75 Spike Suspense Watertown 76 AMC 165 Encore Black 32 C-Span 77 TCM 166 Encore 33 C-Span-2 7 TNT Westerns Basic Value 79 USA HD Channels Pak- Lifetime HDSetTop ncludes Required 1 Lifetime Movie Lifeline Pak 21 ESPN 2 Lifetime Real 15 FX 22 ESPN 2 Women 17 ESPN 26 NBC Sports 3 Travel 1 ESPN History Channel 19 ESPN Classics 212 Animal Planet Chiller 23 Discovery Fit & 213 Discovery 9 MTV Health 21 NGC 91 VH-1 2 Outdoor 221 Food 92 CMTV 25 FSl 223 A&E Extended 27 TBS 21 Fox Sports 1 Basic Pak 29 CNN ncludes 23 Velocity 3 CNN Lifeline & 2 TLC 31 Headline News Basic Value 25 FX 3 Fox News 16 ESPNU 26 YES 2 ESPN News 36 FXX 21 NBC Sports 37 cw 22 Golf 3 Fox Business 35 MSNBC 39 CNBC 7 DY A&E 66 Comedy 9 History Central 5 TLC 7 GSN 51 Animal Planet 5 H2 52 Discovery 6 BO 53 NGC 7 Military 5 Food Channel

5 Telephone Services Unlimited Local & Long Distance Call waiting, Caller 1, Call forwarding... $.95 nternet Services 512k... $2.95 1Mbps... $ Mbps... $9.95 5Mbps... $ Mbps... $99.95 Cable Services Lifeline Pak... $35.5 Basic Value Pak... $65.75 Extended Basic Pak... $5.25 HBO Pak... $13.95 Starz Pak... $1.95 Cinemax Pak... $1.95 Triple Play {ncludes Phone, Extended Pak Cable & nternet) 512k Triple Play... $ M bps Triple Play... $ Mbps Triple Play... $ Mbps Triple Play... $ M bps Triple Play... $15.25 Double Play (ncludes Extended Pak Cable & nternet) 512k Double Play... $9.25 1Mbps Double Play... $ Mbps Double Play... $ Mbps Double Play... $ Mbps Double Play... $ Premium(Paks HBO, Starz, Cinemax) Pick 2... $2.95 Pick 3... $26.95 nstallation Fees FREE- With one year contract! Cable/Phone/lnternet... $99.99 Telephone... $52.95 lnternet... $52.95 Cable TV... $99.99 Cable/lnternet... $99.99 Without nstallation Additional Outlet... $52.95 Router... $25. Equipment Fees Wireless Router... $7. Monthly Additional SO Box... $5.95 HD Box... $7.95 HD DVR Box... $12.95 Equipment Fee (Phone)... $5.95 ***All packages are subject to tax, surcharges and fees***

6 Advertise with Castle Cable! Weekly... $15. CASTLE CABLE TV Your LOCAL Phone, nternet & Cable Provider! Monthly... $. Non-Profit... FREE Advertise your events or business locally on our information Channel 2. Castle Cable TV, prides itself on exceptional customer service. We are located right in Alexandria Bay and are available Mon-Fri am-pm for all your customer needs. Stop by and check out what we have to offer. We are in the process of updating all of our equipment with State of the art technology bringing you the best quality service available!... /'./.1 C!l

7 Year 2 Customer Service Annual Report January-December ~ r ~ ~ TV nc. Town o Alexandria Ba, Theresa, M rristown 3/17/15 ~ad~e Company System Date 1) Tc tal # of days per month CSR's answer calls 2) Tc tal # of calls received per month 3) Tc tal# of calls per month answered in 3 seconds ) A rerage # seconds on hold before reaching CSR 5) T( tal# of calls abandoned by incoming callers 6) E timated percentage(%) of time callers received a busy signal 7) s local, toll-free or collect-call phone access available 217? i )# 1f requests for standard installations # c f standard installation requests completed within 7 business days #c f standard installations completed by specific request date Telephone Availability (Business Office) Jan-Mar 6 1% Service Standards Jan-Ma Apr-J1m Jul-Sep % 1%. Am-Jun Jul-Sep Oct-Dec 6 1% Oct-Dec 2) #,f service intem1ptions #c f service intem1ptions responded to within 2 hours # c f other subscriber service problems #c f other service problems responded to by next business day - _ 5."i c-- 1) # >f service calls to subscriber residences () # c f service calls requested for a specific time 6 # c f service calls requested for morning or afternoon hours () #c fservice calls requested within -hour time block a_ #c f service calls requested for evenings or Saturdays # c fservice calls rescheduled for missed appointments n otal f- of service calls completed within all appointment windows 6_ ----:- otal mount($) of credit issued for missed service calls n :om Janies that do not have automated telephone systems or computer generated services statistics may submit other appropriate information or epo ts.which demonstrate telephone availability compliance. Service standards statistics must be completed using this form