Frequently Asked Questions:

Transcription

1 Frequently Asked Questions: 1. In the past with AM3 and previously with Comcast, the Association contracted for Bulk services only for TV services. What is different with AT&T s new contract? Answer: The definition of Bulk is important to understand. Bulk delivery of a specific service means that service is available for use by all units and common areas of the Islandia I complex. A bulk delivered service is offered by vendors at a significantly reduced rate than is available in the retail marketplace. This cycle when we solicited bids from AM3, Comcast, and AT&T we required the bids to included HD TV, high speed Internet, and telephone with the capability of selecting these bulk services individually or altogether. AT&T s bid by far was the most aggressive for all three services and all three bulk services were chosen for price and quality reasons. The owner survey reinforced owner interest in HD TV service as the base, high speed affordable internet as the building standard, and strong support for building wide telephone services at the very aggressive price point offered by AT&T. Because all three of these services will be under the same bulk contract, they will be provided to all owners and common areas full time all year long for the five year term of the contract. An owner can chose to continue to use their current services, however, the 2015 Association maintenance charges will include a $72.25 plus taxes monthly charge for these bulk services. 2. I am a resident of Islandia for six months each year. Can I turn off the telephone and save money when I am away? Answer: No, the telephone, like TV and Internet, are part of the bulk contract meaning these services are delivered to all units, all the time for a much reduced rate ($15 plus tax) which includes unlimited local and long distance as well as the following telephone features: Call Waiting, Call Forwarding, Preferred Call Forwarding, Caller ID, Caller ID Deluxe, Call Block, Anonymous Call Rejection, Three Way Calling, and Voice Messaging/Voic . This service includes unlimited voice minutes within the US and to Canada, Puerto Rico, the U.S. Virgin Island, Guam, and the Northern Marianas.

2 For those owners who have a land line from AT&T today and use it seasonally without the above features or included free local and long distance, there will be a marginal increase in cost to you. 3. I only have one standard definition TV in my unit. It appears the proposed AT&T TV offering will cost me more than with AM3/DirecTV does today. Is this true? Answer: Yes, you will pay $2.38 each month more than today. However, for this $2.38 if you chose to stay with one TV, you will have the choice of either a HD/DVR or HD receiver, (or both) with an expanded set of available channels. This is the ONLY configuration that is more costly and the committee s recommendation necessarily is slanted toward what is best for the majority population of owners. There were 9 people (10%) in the owner survey who reported they had this configuration. The remaining 90% will save money while receiving greatly improved quality and content. In fact the total bill for all the responders went from $15,840 to $4,800 or a saving of $11,040 annually. 4.1 I currently have an annual contract for Internet with AM3 that is up for renewal in May. If I renew with them in May I will be paying for a full year and the AT&T Internet won t begin until January 1 st. What should I do? Answer: You can renew your contract with AM3 for the year and stay with them as long as you wish. However, you will be paying for AT&T Internet as part of the bulk agreement in your Association quarterly maintenance bill starting in January An option for your consideration is sign up for retail rate AT&T U-verse Internet when your AM3 contract ends. Depending on what deals they are offering when you sign up you can usually get good prices for the first year and then the rates revert to regular retail rates. When you transition to the new bulk service, you can cancel the AT&T retail contract without penalty and connect with the building bulk AT&T internet.

3 5. What is the speed of the AT&T internet connection? If I require a higher speed connection is this possible with AT&T? Answer: The standard internet speed in the bulk package is 12 mbs download. The current annual plan offered by AM3 is 1.5 mbs. Most people will find the 12 mbs speed more than adequate for using the internet for and browsing. If you require higher speed you can sign up for 18 mbs ($5 additional per month) or $24 mbs ($10 additional per month). If you require even faster rates, you may want to consider Comcast Business Internet Services. 6. Can I use my current modem and router with the new internet service? Answer: No, AT&T will provide the modem and wireless router for no charge. Your current equipment for cable internet will not work with the AT&T U-verse services. 7. I understand the TV package includes channels in the U-200 package. If I want additional channel groupings can I purchase theses individually and if so at what cost? Answer: The standard channels included with the Bulk TV agreement are listed in Appendex A below. Prices for U-300, U450 + to be determined. 8. How will we transition to the new AT&T system? Answer: Details for the transition will be worked out during the coming months. During the summer AT&T will be upgrading their onsite equipment to facilitate the requirements of the new services. It is anticipated that starting in October, individual owners will be moved to the new equipment and disconnected from the AM3 TV services. Internet and telephone will be transitioned during this same time. If you have a telephone number that you want to keep, you will have this option. The internet service comes with a number of internet addresses that you may use, or if you have AOL, Yahoo, Hotmail, G-Mail or like web based addresses, you will not need to change your addresses. Details of transition will be worked out with AT&T over the coming months and communicated to you.

4 9. Is it possible to sign up for the same TV, Internet, and Telephone services with AT&T before the bulk services are available to the building? Will this make the transition easier? Yes, you can sign up for the same services the building will receive later (U-200 TV, 12 mbs Internet, and unlimited LD and local telephone) at any time as an individual as a retail consumer. Besides getting ahead of the mass transition, there may be financial advantages as well. Retail contracts for the triple play package usually have attractive incentives for the first year, including credits and reduced package rates. If for instance you signed up for their package on August 1 st, when the building service is launched, currently anticipated to be in October, you can cancel your retail contract and transfer over to the building platform without cancellation penalties, and can keep any rebates you may have received. For the period when the building bulk services starts in October, until the end of the year, you will have no charges for these services and the Association does not get charged until the official full start of the contract on January 1st. In addition to the free services for this period through the end of the year, if you have any additional equipment charges with DirecTV (DVR, HD, more than one TV, programming services, etc.) you can terminate these services and eliminate this billing. There is a special desk that has been set up to deal with these early transitions, and the number to call is (toll free) or Ask for Sue, Ramon, or Brooke who are the reps familiar with the Islandia I transitions and questions. Their manager is Ryan, if you have a particularly difficult situation. The individual contracts before October will be handled by the AT&T Retail business which is different from their Bulk delivery business, so it is suggested you double check your first billing to make sure it is correct. Early experience has shown this can be a problem but our experience so far is they will fix it when brought to their attention without an issue. 10. Will building need to be rewired? Inside apartment? Wireless? Answer: AT&T uses telephone wires to connect to their services for TV, Internet, and telephone. They have done a study of the Islandia I wiring and have concluded the current wiring is sufficient to provide these services. Should any

5 individual unit be found inadequate, it is AT&T s responsibility to correct the wiring. The standard connection allows for a wired connection of your computer to the modem or a wireless connection throughout your unit. This means you will have secure computer access wirelessly to any computers with wireless capability, or smart phones, or tablets. For a minimal charge you can purchase a wireless adapter to connect desktop computers wirelessly. TV service from the primary Home DVR will be provided to a second HD unit with Total Home DVR capability, wirelessly. This means the connection will not be dependent on wires within your unit for the second TV set. If you have three or more TVs, it will be up to the technician to determine whether a wireless connection is required. Should the technician decide to use internal wiring and you still wish to have the additional TV connection wirelessly, you will have the option to purchase a $49.95 adapter to do this. 11. Will we need to return the DirecTV equipment? Answer: Yes, all of the current DirecTV equipment including Standard, HD, DVR, and HD DVR receivers are leased from AM3/DirecTV and will need to be returned to them, along with their onsite equipment (satellite dishes, and onsite electronic connection equipment in the floor closets.) Our contract with AM3 ends 12/31/2014 and therefore we will need to work out a plan for moving this equipment out early in Are gateways and other in apartment equipment warrantied and replaced if they fail? Total Home DVR and other DVR equipment the responsibility of AT&T for the duration of the contract? Answer: AT&T warranties all equipment provided to and will repair or replace damaged equipment as AT&T deems necessary. You understand that repair or replacement of equipment may delete stored content, reset personal settings or otherwise alter the functionality of your equipment in some cases. At the same time, if the equipment is damaged due to your intentional acts such as tampering with the equipment or negligence as determined by AT&T, you will be responsible for the price of repair or replacement.

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7 EXHIBIT A BULK VIDEO SERVICE CHANNEL LINE UP AS OF EFFECTIVE DATE 2WPBT WPBT-2 (PBS) 63WBEC WBEC-63 (IND) 4WTVX WTVX-34 (THE CW) 67WPXP WPXP-67 (ION) 5WPTV WPTV-5 (NBC) 81 Amex-Explore Play Learn 6HSN Home Shopping Network (HSN) 82ValuTV Valu TV 9QVC QVC 84USHOP1 AT&T U-verse Shopping 1 12WPEC WPEC-12 (CBS) 85 U.S. Army Channel 15WTCN WTCN-43 (MY NETWORK TV) 88 LifeLock 16WWHB WWHB-48 (AZTECA) 99 PEG Education and Government - Public 20TELE Telemiami 100FRTROW AT&T U-verse Front Row 21WTCE WTCE-21 (IND) 101PPVSCH AT&T Pay Per View Schedule 25WPBF WPBF-25 (ABC) 102PPV1 AT&T Pay Per View Events 29WFLX WFLX-29 (FOX) 103PPV2 AT&T Pay Per View Events 2 37ASO TV As Seen On TV 104PPV3 AT&T Pay Per View Events 3 42WXEL WXEL-42 (PBS) 106PPV HD PPV HD 44WHDT WHDT-44 (IND) 107PPV2HD PPV2HD 57WBWPLD WBWP-LD-57 (MUNDOFOX) 108TNT TNT (Turner Network Television) 61WFGC WFGC-61 (Religious) 109TNT-W TNT (Turner Network Television) - West

8 112TBS TBS 166JC Justice Central 113TBS-W TBS - West 170OWN OWN - Oprah Winfrey Network 120DSC Discovery Channel 173GSN GSN - Game Show Network 124USA USA Network 178FAM ABC Family Channel 128FX FX Network 180WGN WGN America 132A&E A&E 181BRAVO Bravo 134E! E! Entertainment Television 182nuvoTV nuvotv 136METV MeTV 183LOGO LOGO 138TVLD TV Land 188BBCA BBC America 140COM Comedy Central 192MUN2 mun2 145SPKE Spike TV 196BUYIT BuyIt 149G4 G4 197JWLTV Jewelry Television 151Syfy Syfy 198USHOP4 AT&T U-verse Shopping 4 153CHILL Chiller 199 Offers On Demand 155BET BET (Black Entertainment Television) 200MOVIES AT&T U-verse Movies 157TV 1 TV One 201 News Multiview 161CLOO cloo 202CNN CNN (Cable News Network) 163CIN Crime & Investigation Network 203HLN CNN Headline News 164TRU trutv 210FNC FOX News Channel 165TRU-W trutv - West 211FBN Fox Business Network

9 215msnbc MSNBC 272BIO BIO 216CNBC CNBC 276MHC Military History Channel 222BLOOM Bloomberg Television 300BUZZ AT&T U-verse Buzz 225WEATH The Weather Channel 302DIS Disney Channel 227 Weather On Demand 304DISXD Disney XD 228BUY TV BUY TV 306DIS JR Disney Jr 230CSPAN1 C-SPAN 307UMC U-verse Message Channel 231CSPAN2 C-SPAN2 314NICK Nickelodeon 232CSPAN3 C-SPAN3 316NICK2 Nick2 247BUYIT2 BuyIt2 318NKTN Nicktoons 250TLC TLC 320NKJR Nick Jr. 252APL Animal Planet 322TNCK TeenNick 254TRVL Travel Channel 325TOON Cartoon Network 256HIST History 326TOON-W Cartoon Network - West 257H2 H2 327BOOM Boomerang 258SCI Science 330BABY Baby TV 259MIL Military Channel 335HUB The Hub 260ID Investigation Discovery 340SMILE Smile of a Child TV 265NGC National Geographic Channel 360LIFE Lifetime Television 266NGW Nat Geo WILD 362LMN LMN

10 367tvMall tvmall 471tvMall tvmall 368OXGN Oxygen 500 MC Music Choice 372WE WE 501SWRV SWRV 380STYLE Style Network 502MTV MTV (Music Television) 399USHOP3 AT&T U-verse Shopping 3 504MTV2 MTV2 400ATTN Customer Notification 515CENTRC Centric 401APP All About U-verse Interactive Channel 518VH1 VH1 411VIDEO Help 520VH1C VH1 Classic 412APP Shopping Multiview 525CMT CMT (Country Music Television) 420QVC QVC 529GAC Great American Country (GAC) 422HSN Home Shopping Network (HSN) 535FUSE fuse 424SHPNBC ShopNBC 560TBN TBN - Trinity Broadcasting Network 428JWLTV Jewelry Television 562EWTN Eternal Word Television Network (EWTN) 429USHOP4 AT&T U-verse Shopping 4 563DAYSTR Daystar 450HGTV Home & Garden Television (HGTV) 564INSP INSP (Inspiration Network) 452FOOD Food Network 565TCC The Church Channel 454DIY DIY Network (Do-It-Yourself Network) 566FAMNET FamilyNet 456COOK Cooking Channel 567BYU BYU 457 Food Network Application 570JCTV JCTV 470WEALTH Wealth TV 575WORD The Word Network

11 578FETV Family Entertainment TV 694ALT4 Sports Alternate 4 580FAITH FAITH 695ALT5 Sports Alternate 5 600SPORTS AT&T U-verse Sports 696ALT6 Sports Alternate Sports Multiview 697ALT7 Sports Alternate 7 602ESPN ESPN 720FSFL FSN Florida 603ECL ESPN Classic 721FSFLa FSN Florida Alternate 604ESN ESPNEWS 722SUN Sun Sports 605ESPU ESPNU 723SUNa Sun Sports Alternate 606ESPN2 ESPN2 790TCM Turner Classic Movies (TCM) 607UMC U-verse Message Channel 792FXM FX Movie Channel 630NFLNet NFL Network 794 Movie Sponsored Service 640NBCSPT NBC Sports Network 795AMC AMC 641GOLF Golf Channel 797IFC IFC 650BTN BTN 798SUND Sundance Channel 651FS2 FOX Sports 2 800UVSHOW U-verse Showcase 652FS1 FOX Sports 1 945MOVIES AT&T U-verse Movies 654FXX FXX 960MOVIES AT&T U-verse Movies 691ALT1 Sports Alternate 1 961BUZZ AT&T U-verse Buzz 692ALT2 Sports Alternate 2 962ATTN Customer Notification 693ALT3 Sports Alternate 3 963SPORTS AT&T U-verse Sports

12 964UVSHOW U-verse Showcase 1100ATTN Customer Notification 1000BUZZ AT&T U-verse Buzz 1101PPVSCH AT&T Pay Per View Schedule 1002WPBTHD WPBT-HD-2 (PBS) 1102PPVHD AT&T Pay Per View Events in HD 1004WTVXHD WTVX-HD-34 (THE CW) 1103PPV3HD PPV3 HD 1005WPTVHD WPTV-HD-5 (NBC) 1104VELOC Velocity HD 1006HSN HD HSN HD 1105UNIHD Universal HD 1009QVC HD QVC HD 1106AXS TV AXS TV 1012WPECHD WPEC-HD-12 (CBS) 1108TNTHD TNT HD 1015WTCNHD WTCN-HD-43 (MY NETWORK TV) 1109TNTHDW TNT HD - West 1025WPBFHD WPBF-HD-25 (ABC) 1112TBS HD TBS HD 1029WFLXHD WFLX-HD-29 (FOX) 1113TBSHDW TBS HD - West 1037ASO TV As Seen On TV 1120DSC HD Discovery Channel HD 1042WXELHD WXEL-HD-42 (PBS) 1124USA HD USA Network HD 1044WHDTHD WHDT-HD 44 (IND) 1128FX HD FX Network HD 1067WPXPHD WPXP-HD-67 (ION) 1132A&E HD A&E HD 1081APP Amex-Explore Play Learn 1134E! HD E! Entertainment HD 1082ValuTV Valu TV 1138TVLDHD TV Land HD 1084USHOP1 AT&T U-verse Shopping COM HD Comedy Central HD 1085 U.S. Army Channel 1145SPKEHD Spike TV HD 1088 LifeLock 1149G4 HD G4 HD

13 1151SyfyHD Syfy HD 1216CNBCHD CNBC HD 1155BET HD BET (Black Entertainment Television) HD 1225WEAHD The Weather Channel HD 1157TV1 HD TV One HD 1247BUYIT2 BuyIt2 1163C&I HD Crime & Investigation HD 1250TLC HD TLC HD 1164TRU HD trutv HD 1252APL HD Animal Planet HD 1166JC HD Justice Central HD 1254TRVLHD Travel Channel HD 1170OWN HD OWN - Oprah Winfrey Network HD 1256HISTHD History HD 1173GSN HD GSN - Game Show Network HD 1257H2 HD H2 HD 1178FAM HD ABC Family Channel HD 1258SCI HD Science HD 1180WGN HD WGN America HD 1260ID HD Investigation Discovery HD 1181BRAVHD Bravo HD 1265NGC HD National Geographic Channel HD 1182NUVOHD Nuvo HD 1266NGW HD Nat Geo WILD HD 1198USHOP4 AT&T U-verse Shopping BIO HD BIO HD 1200MOVIES AT&T U-verse Movies 1300BUZZ AT&T U-verse Buzz 1201 News HD Multiview 1301 Kids HD Multiview 1202CNN HD CNN HD 1302DIS HD Disney Channel HD 1203HLN HD CNN Headline News HD 1304DXDHD Disney XD HD 1210FNC HD Fox News Channel HD 1306DISJRH Disney Jr HD 1211FBN HD Fox Business Network HD 1307UMC U-verse Message Channel 1215mnbcHD msnbc HD 1314NICKHD Nickelodeon HD

14 1325TOONHD Cartoon Network HD 1471tvMall tvmall 1326TOONHW Cartoon Network HD - West 1500 MC Music Choice 1335HUBHD The Hub HD 1501SWRVHD SWRV HD 1360LIFEHD Lifetime Television HD 1502MTV HD MTV (Music Television) HD 1362LMNHD LMN HD 1504MTV2HD MTV2 HD 1367tvMall tvmall 1518VH1 HD VH1 HD 1368OXGNHD Oxygen HD 1525CMT HD CMT (Country Music Television) HD 1380STYLEH Style Network HD 1535FUSEHD fuse HD 1401APP All About U-verse Interactive Channel 1560TBN HD TBN HD 1412APP Shopping Multiview 1567BYU HD BYU HD 1420QVC HD QVC HD 1600SPORTS AT&T U-verse Sports 1422HSN HD HSN HD 1601 Sports HD Multiview 1428JWLTV Jewelry Television 1602ESPNHD ESPN HD 1429USHOP4 AT&T U-verse Shopping ESN HD ESPNews HD 1450HGTVHD HGTV HD 1605ESNUHD ESPNU HD 1452FOODHD Food Network HD 1606ESPNH2 ESPN2 HD 1454DIY HD DIY Network (Do-It-Yourself Network) HD 1607UMC U-verse Message Channel 1456COOKHD Cooking Channel HD 1630NFLNHD NFL Network HD 1457 Food Network Application 1640NBCSHD NBC Sports Network HD 1470WLTHHD Wealth TV HD 1641GOLFHD Golf HD

15 1650BTN HD BTN HD 3001 Paquete Espanol Multiview 1652FS1 HD FOX Sports 1 HD 3002UNIV Univision 1654FXX HD FXX HD 3003GALA Galavision 1691ALT1HD Sports HD Alternate UNIMAS UniMas 1692ALT2HD Sports HD Alternate TELMUN Telemundo 1693ALT3HD Sports HD Alternate CCTV-9 CCTV ALT4HD Sports HD Alternate SWRV SWRV 1695ALT5HD Sports HD Alternate MCHITS MC Hit List 1696ALT6HD Sports HD Alternate MCHPRB MC Hip-Hop and R&B 1697ALT7HD Sports HD Alternate MCU MC University 1720FSFLHD FSN Florida HD 5104MCDAEI MC Dance-Electronica 1721FSFHDa FSN Florida Alternate HD 5105MC RAP MC Rap 1722SUN HD Sun Sports HD 5106MCHHCL MC Hip-Hop Classics 1723SUNHDa Sun Sports HD Alternate 5107MCTJAM MC Throwback Jamz 1790TCM HD Turner Classic Movies (TCM) HD 5108MCRBCL MC R&B Classics 1792FXM HD FX Movie Channel HD 5109MCRBSO MC R&B Soul 1794 Movie Sponsored Service 5110MCGOSP MC Gospel 1795AMC HD AMC HD 5111MCREGA MC Reggae 1800UVSHOW U-verse Showcase 5112MCCLRK MC Classic Rock 2500ATTN Customer Notification 5113MCRERO MC Retro Rock

16 5114MCROCK MC Rock 5135MCSMJZ MC Smooth Jazz 5115MCMETL MC Metal 5136MCJAZZ MC Jazz 5116MC ALT MC Alternative 5137MCBLUE MC Blues 5118MCAALT MC Adult Alternative 5138MCSWNG MC Singers & Swing 5119MCSROC MC Soft Rock 5139MCEASY MC Easy Listening 5120MCPHIT MC Pop Hits 5140MCCLMP MC Classical Masterpieces 5121MC 90S MC 90s 5141MCLCCS MC Light Classical 5122MC 80S MC 80s 5142MCURBA MC Musica Urbana 5123MC 70S MC 70s 5143MCPOPL MC Pop Latino 5124MCGOLD MC Solid Gold Oldies 5144MCTROP MC Tropicales 5125MCPRTY MC Party Favorites 5145MCMEXI MC Mexicana 5126MCSTSC MC Stage & Screen 5146MCROMA MC Romances 5127MCKIDZ MC Kidz Only! 8001APP Community Channel 5128MCTOTU MC Toddler Tunes 9211LMV1 Live Multiview Alternate MCTCTY MC Todays Country 9215LMV5 Live Multiview Alternate MCTRCT MC True Country 9216LMV6 Live Multiview Alternate MCCLCT MC Classic Country 9301 My Enabled Devices 5132MCCHST MC Contemporary Christian 9301 My Enabled Devices 5133MCSEAS MC Sounds of the Seasons 9315APP My Enabled Devices DEV 5134MCSSCP MC Soundscapes 9900APP Phone Services

17 910 Account Manager 9920UMC U-verse Message Channel 9999DVR Total Home DVR

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