MASTER SERVICES AGREEMENT FOR COMMUNICATION TRANSPORT SERVICES

Transcription

1 MASTER SERVICES AGREEMENT FOR COMMUNICATION TRANSPORT SERVICES THIS AGREEMENT, made and entered into effective as of the date signed below, by and between hereinafter called Customer, and Sunset Digital Communications, Inc. an Internet Service Provider hereinafter called Provider & Sunset Digital. This Agreement becomes legally binding upon signature by both parties. RECITALS Customer desires to obtain Fiber Optic Services on the Provider s fiber optic cable system; and Customer is agreeable to provide SUNSET DIGITAL and allow Customer to terminate its signal cable in facilities generally described in the schematic drawing marked in Attachment A, attached and by this reference incorporated herein (if applicable). Customer may use service only for authorized and lawful purposes. NOW, THEREFORE, Customer and Provider, in consideration of mutual conditions and covenants hereinafter described, do agree as follows: 1. Overview: This Agreement states the general terms and conditions by which Provider deliver and Customer will receive any or all of the services provided by Provider. The specific services and/or products to be provided and the procedure for obtaining services shall be detailed in associated Service Order Summary contained in Attachment A, or as subsequently agreed to by the Parties. This Agreement is intended to cover any and all services ordered by Customer and provided by Provider. Customer may use services only for authorized and lawful purposes. 2. Delivery of Services: By submitting a Service Order Summary, Customer agrees to take and pay for, and, by accepting the Service Order Summary, Provider agrees to provide, the services(s) during the term described on the Service Order Summary. Provider has the right to limit the manner in which any portion of its network and facilities ( Network ) is used to protect the technical integrity of the Network. Provider is not liable or responsible for content, errors in transmission, or failure to establish connection. 3. Installation and Interconnection of Services: Other than the facilities, termination equipment or other devices provided by Customer, and unless otherwise provided elsewhere in this Agreement or any attachments hereto, Provider will pay for, provide, install, maintain, operate, control and own any equipment, cable or facilities connected to the Network ( System Equipment ), which equipment at all times remains Provider s personal property, regardless of where located or attached. Provider may reasonably change, replace or remove the System Equipment, regardless of where located, so long as the basic technical parameters of the service are not altered, and this Agreement constitutes Customer's consent to such change, replacement or removal. Customer may not rearrange or move or disconnect the System Equipment, and is responsible for any damage to or loss of System Equipment caused by Customer s negligence or willful misconduct or that of its end users. Provider has no obligation to install, maintain or repair any equipment owned or provided by Customer, except as may be specifically provided herein or in the service order summary. If Customer s or an end user s equipment is incompatible with service, Customer is responsible for any special interface equipment or facilities necessary to ensure compatibility. Customer is responsible to ensure that its equipment does not interfere with the provision of or functionality of services to Customer or other parties with whom Provider has Agreements. If, in responding to a Customer initiated service call, Provider reasonably determines that the cause of such service call is a failure, malfunction or inadequacy of Customer-provided equipment or software, Customer will pay Provider for such service call at Provider s then prevailing rates. Provider may reconfigure, reprogram, substitute, rearrange or otherwise change any Provider Facilities, whether such Provider Facilities are on the Customer s premises or otherwise, at any time and from time to time, but shall not thereby alter the technical parameters of the service provided the Customer without the Customer s knowledge or consent. Although no specific advance notification period is applicable, Provider will use its best efforts to notify the Customer of the planned timing of such activities and will use reasonable efforts to perform such activities at a time that is agreeable to the Customer (except where emergency conditions exist or where such change is required by a governmental agency or other authority to take place immediately). 4. Term: Subject to the provisions of Sections 12 and 13, the initial term of this agreement will commence on the date listed in Section 31 for a period of one (1) year. Thereafter, the service automatically renews for successive month to month terms unless terminated by either party upon no less than thirty (30) days written notice prior to the end of the renewal term, or unless otherwise specified in the Service Order Summary. This Agreement shall continue until so terminated by written notice as provided in Section 25. Upon termination of this Agreement, all rights of Customer to order new services cease and Provider has no further obligations to furnish new services to Customer. In the event of any inconsistency between the terms contained in this Agreement and any specific provisions of the Service Order Summary, the terms of the Service Order Summary shall prevail. References herein to exhibits mean exhibits to this Agreement unless the context indicates otherwise. 5. Fees and Payment Terms: Customer shall pay all fees due for services according to the prices and terms listed in the Service Order Summary. Upon completing provisioning, installation and testing of the System Equipment needed to provide services ordered by Customer, Provider will notify Customer that the services are available for Customer s use. These services are subject to, but are not limited to a Monthly Recurring Charge ( MRC ) as set forth in Service Order Summary. Provider reserves the right to change the MRC for such services at any time, after the initial term hereof upon 25 days prior written notice to Customer. The MRC does not include any governmental taxes or tax-related charges, fees, surcharges or other amounts assessed by any government, which may be incurred in connection with services to be provided hereunder, all of which shall be paid by Customer. Any installation charges or other non-refundable Non-Recurring Charge ( NRC ) to be billed one time will appear on the first monthly invoice. Provider reserves the right to recover any additional installation charges accrued during installation. Any payment not received within thirty (30) days of the invoice date will accrue a $10.00 of 1.5%, whichever is greater, late fee per month. Delinquent accounts that are disconnected due to non payment will be charged a reconnect fee of $ Any check or ACH that is dishonored or returned for any reason will be electronically debited from your account for the amount of the check plus a processing fee of $ Early Termination Charges: If (a) Customer terminates this Agreement or any Service Order Summary hereunder for reasons other than Cause; or (b) Provider terminates this Agreement or any Service Order Summary hereunder pursuant to Sections 12, and 13, then Customer will pay, within thirty (30) days after such termination: (i) all accrued but unpaid charges incurred through the date of such termination, plus (ii) an amount equal to fifty percent (50%) of the MRC for each initial term (and any pro rata portion thereof for any partial initial term) remaining in the un-expired portion of the initial term on the date of such termination, plus (iii) a pro rata portion of any and all credits received by Customer. If Customer desires to cancel a signed Service Order Summary prior to the Firm Order Confirmation the following conditions apply, (I) when a service that requires special design work is canceled after the design work has begun, Provider may collect charges equal to the cost incurred for the associated design work time and materials to date, and (II) if cancellation is requested after completion of an installation, it will be treated as an early termination of service and is pursuant to the terms and conditions of Section Service Termination Responsibilities: When service is ended regardless of the grounds for termination; it is the full responsibility of Customer to return any and all equipment provided to Customer by Provider within thirty (30) days. If equipment is not returned to Provider within allotted time stated above, Customer will be held fully responsible for prevailing value of equipment set by Provider at that time. Customer will also be held fully liable for any damaged and/or missing equipment. 8. Limitation of Liability: The total liability of Provider to Customer in connection with this Agreement, for any and all causes of actions and claims, including, without limitation, breach of Agreement, breach of warranty, negligence, strict liability, misrepresentation and other torts, shall be limited to the lesser of: (a) direct damages proven by Customer; or (b) the amount paid by Customer to Provider under this Agreement for the one (1) month period prior to accrual of the most recent cause of action. In no event shall Provider be liable for special, punitive, consequential or incidental damages, including without limitation, lost revenue, profits or other benefit whether by tort, Agreement, or otherwise. 9. Force Majeure: Neither party is liable for any failure of performance if such failure is due to any cause or causes beyond such party s reasonable control, including without limitation, acts of God, fire, explosion, vandalism, cable cut, adverse weather conditions, governmental action, labor difficulties and supplier failures. Customer s invocation of this clause shall not relieve Customer of its obligation to pay for any services actually received. In the event such failure continues for 60 days, the other party may terminate the affected portion of the Services, for Cause.

2 10. Assumption of Risk: Customer recognizes that use of Provider s Facilities, Network, and System Equipment shall be at its own risk, and therefore, expressly assumes any risk arising from the exercise of any rights, privileges or obligations identified herein. 11. Indemnity: Subject to the provisions of Section 8, each party agrees to indemnify, defend and hold harmless the other and its members, and the commissioners, officers, directors, employees, agents and other representatives of Provider and its members. Each party must indemnify, defend and hold harmless the other from all losses or damages arising from a breach of this Agreement, violation of any third party intellectual property right, all claims of any kind by end users, or any act or omission in connection with any service provided hereunder. 12. Termination by Provider: Provider may terminate this Agreement or any Service Order Summary hereunder, or suspend services, with prior notice, upon (a) failure of Customer to pay any amounts as provided herein within thirty (30) days of invoice; or (b) Customers breach of any provision of this Agreement or any law, rule or regulation governing the services; or (c) if Customer provides false information to Provider regarding the Customer s identity, creditworthiness, or its planned use of the services; or (d) if Provider deems necessary to take any reasonable and lawful action to protect the property and rights of Provider and existing and potential Customers of Provider s services. 13. Termination for Cause: Either Party may terminate this Agreement for Cause. Cause shall mean a breach by the other party of any material provision of this Agreement, provided that notice of the breach has been given to the breaching party, and the breach has not been cured within thirty (30) days after delivery of such notice. 14. Resale of Services: Only synchronous business services provided under this Agreement may be resold to or shared with other persons or entities at the option of the Customer, subject to compliance with any applicable laws or Commission regulations governing such resale or sharing. The Customer remains solely responsible for all services ordered by it or billed to its account, for determining who is authorized to use its services and taking appropriate actions to enforce such a determination, and for immediately notifying Provider of any unauthorized use. Provider has no obligation to provide notice to or otherwise communicate with the users or Customers of Customer. 15. Assignment: Customer shall not assign, pledge, transfer or otherwise convey all or any part of the rights and privileges granted by this Agreement in any manner without prior written consent of Provider which consent it will not unreasonably withhold. Any transfer of this Agreement by merger, consolidation or liquidation of Customer, or any change in the ownership of or power to vote the majority of its outstanding voting stock (whether effected in one or more transactions or events occurring over any period of time) shall constitute an assignment for purposes of this Section. Customer may enter into Agreements with other parties for transport circuits on terms consistent with this Agreement. 16. Taxes: Each party shall be responsible for its own federal, state and local taxes, assessments, fees, surcharges and other financial impositions. Notwithstanding the foregoing, Customer agrees that if there is any tax payable by it, but which is to be collected by Provider which Provider does not collect for any reason, upon assessment thereof by the applicable taxing agency, and demand by Provider Customer shall immediately remit the same to Provider or the agency, as directed by Provider even if such assessment arises after the termination of this Agreement. 17. Representations and Warranties: Each party represents and warrants that they and their Representative signing this Agreement has full power and authority to execute, deliver, and perform its obligations under this Agreement. Provider represents and warrants to Customer that any services provided hereunder will be performed in a manner consistent with that of other reputable Providers of the same or similar services in the same locality, as is listed in the attached SLA. Except as otherwise specifically set forth in this Agreement, Provider makes no warranty, whether express, implied or statutory, as to the installation, description, quality, merchantability, completeness or fitness for any purpose of any portion of the network or any service provided hereunder or described herein, or as to any other matter, all of which warranties are hereby excluded and disclaimed. 18. Governing Law: This Agreement is governed by and subject to the laws of the State of Virginia, excluding its principles of conflicts of law. 19. Collection & Litigation: Customer will be responsible for any and all collection fees. If either party commences litigation under this Agreement, the prevailing party is entitled to reimbursement of attorneys fees from the other party. 20. Remedies not Exclusive: The remedies provided in this Agreement shall be in addition to all other remedies to which Provider and Customer may be entitled at law or in equity, including without limitation the right to recover unpaid amounts with interest at the applicable statutory judgment rate, but accruing from the date initially due. 21. Jurisdiction; Venue: The parties consent to the personal jurisdiction of the courts of the State of Virginia and federal courts located in Virginia so that any litigation concerning or arising out of this Agreement shall be brought in Virginia. The parties agree not to claim that Virginia is an inconvenient place for trial. The venue of any such legal action shall be in Lee County, Virginia. 22. Entire Agreement: This Agreement and any addendums, attachments, Service Order Summaries and other documents incorporated herein constitutes the entire Agreement between the parties with respect to its subject matter and supersedes all other representations, understandings or Agreements that are not expressed herein, whether oral or written. Except as otherwise set forth herein, no amendment to this Agreement shall be valid unless in writing and signed by both parties. 23. Waivers: No waiver of any provision or breach of this Agreement shall be effective unless such waiver is in writing and signed by the waiving party and any such waiver shall not be deemed a waiver of any other provision of this Agreement or any other breach of this Agreement. 24. Use of Name and Trademarks: Neither party shall use any name, logo or service mark of the other party in marketing services to others without the express written consent of the other party. 25. Confidentiality: Customer shall treat all information made available or disclosed to, or developed or obtained by, Customer as the result of or related to this Agreement ( Confidential Information ) as confidential, and shall not disclose or use Confidential Information for the benefit of any person other than Provider provided however, that Customer shall have no obligation with respect to that portion of Confidential Information which is disclosed by Provider to others without any restriction on use or disclosure, or which must be disclosed to others under law. If Customer received a request for Confidential Information from a third party, Customer shall promptly notify Provider in writing of such request, and if Customer in good faith believes it is obligated to disclose the requested Confidential Information Provider shall be given the opportunity to seek judicial or other protection of such Confidential Information, with the cooperation of Customer. The parties incorporate the terms of the existing Nondisclosure Agreement between them. 26. Notices: All notices, requests, demands or other communications which are required or may be given pursuant to the terms of this Agreement shall be in writing and shall be deemed to have been duly given (i) on the date of delivery if personally delivered by hand, (ii) upon the third day after such notice is (a) deposited in the United States mail, if mailed by registered or certified mail, postage prepaid, return receipt requested, or (b) sent by a nationally recognized overnight express courier 27. Agreement Addendums: Provider reserves the right to amend the terms of this Agreement at any time. Customer shall be notified of such amendments within thirty (30) days. 28. Privacy Notice: Effective upon signature date of Agreement. (a) This notice applies to all information collected and/or submitted to Provider including, but not limited to name, address, address, phone number, credit card/debit card information, social security number, etc (b) Provider agrees not to share this information with outside parties except to the extent necessary to comply with the Agreement. (c) Provider will never use or share the personal or identifiable information supplied in ways unrelated to the ones described above without also providing Customer an opportunity to opt out or otherwise prohibit such unrelated uses. 29. How to Contact Sunset Digital Communications: If Customer has any questions or concerns about any of the information in the above Agreement please contact the Provider at Mailing address is PO Box 405 Duffield VA

3 Call us at or visit for Triple Play Everything Under the Sun ** More than 305 Channels (Silver, Gold and Blue) Level 2 Internet (25Mbps/2Mbps) Enhanced Local Telephone (includes Call Waiting, Caller ID, Three Way Calling & Voic ) $ $ SAVE $60 MONTHLY! Sunset Gold** Approximately 205 Channels (Silver & Gold) Level 2 Internet (25Mbps/2Mbps) Enhanced Local Telephone (includes Call Waiting, Caller ID, Three Way Calling & Voic ) $ $ SAVE $40 MONTHLY! Sunset Silver** more info today! FASTEST INTERNET! BEST VALUE! MOST CHANNELS! Approximately 130 Channels (Silver Channels) Level 1 Internet (10Mbps/1Mbps) Enhanced Local Telephone (includes Call Waiting, Caller ID, Three Way Calling & Voic ) $ $ SAVE $20 MONTHLY! Additional Options & Fees HD Set Top Box (1 required per TV) $10.00 HD DVR Set Top Box $17.95 Expanded Add-On (Gold Channels) $25.00 Spanish Pack $4.00 Starz & Encore $17.00 Showtime & TMC $17.95 HBO $20.00 Cinemax $7.00 E911 Setup Fee (one-time) $10.00 Number Port Charge (one-time) $10.00 Double Play Basic TV & Internet** Approximately 130 Channels (Silver Channels) Level 1 Internet (10Mbps/1Mbps) Basic TV & Telephone** $ Approximately 130 Channels (Silver Channels) Enhanced Local Telephone (includes Call Waiting, Caller ID, Three Way Calling & Voic ) Internet & Telephone** $ Level 1 Internet (10Mbps/1Mbps) Enhanced Local Telephone (includes Call Waiting, Caller ID, Three Way Calling & Voic ) Internet Only Free Standard Installations Ending $79.95 Soon! For exceptionally fast and reliable fiber optic Internet service, look no further! We have the speed for all of your bandwidth needs. 10Mbps/1Mbps $ Mbps/2Mbps $ Mbps/3Mbps $99.95 Wire Maintenance - Protect yourself from the unforeseen by adding wire maintenance. If your inside telephone/ethernet wiring becomes damaged for any reason, we will repair it at no cost to you. (Required for any bundle package) $4.95 Prices subject to change. Contingent on 1 year signed agreement. **All bundle packages require wire maintenance protection. Prices are monthly service charges, and do not include applicable taxes and fees.

4 Installations are occurring now! To sign up for services, call BASIC (Sunset Silver) SunseTV VA Channel Lineup 101 American Heroes Channel 238 Classic Hits Blend 2 WETP PBS 90 Biography Channel 1046 CNN HLN HD 107 BBC America 239 Latin Contemporary 300 Starz (East) 4 CW 91 Animal Planet 1050 MSNBCHD 117 Fox Movie 240 Today's Hits 301 Starz (West) 5 WCYB - NBC 92 TLC 1051 CNBCHD 119 Cloo/Sleuth 1039 FS2 HD 302 Starz Cinema (East) 6 WAPK 93 Science Channel 1057 Disney HD 125 CMT Pure Country 1096 C&I HD 303 Starz Cinema (West) 8 WLFG 102 G Disney XD HD 126 GAC 1100 Destination America HD 304 Starz Comedy (East) 9 WKPT 103 Chiller 1070 Lifetime HD 127 MTV Hits SPANISH (EUS) 305 Starz Edge (East) 10 WEMT 104 TNT 1072 LMN HD 128 MTV Jams 151 Discovery en Español 306 Starz In Black (East) 11 WJHL - CBS 105 SyFy 1073 Oxygen HD 129 VH1 Classic 152 Discovery Familia 307 Starz Kids & Family (East) 12 WGN 106 USA Network 1074 E! HD 130 VH1 Soul 153 Telemundo 308 Starz Kids & Family (West) 13 TWC 108 ABC Family 1077 Bravo HD 131 Centric/BET J 154 ESPN Deportes 310 Encore (East) 14 HSN 109 FX 1079 HGTV HD 132 BET Gospel 155 History en Español 311 Encore (West) 23 ESPN 110 TBS 1080 Food Network HD 133 MTV U 156 Mun2 312 Encore Action (East) 24 ESPN Classic 111 TV Land 1084 Nat. Geo. HD 134 MTV Tr3s 157 CNN ESP 313 Encore Action (West) 25 ESPNEWS 113 Comedy Central 1085 Discovery HD 139 Wealth TV HBO (EUS) 314 Encore Black (East) 26 ESPN U 114 Spike TV 1087 A&E HD 140 MAV TV 355 HBO (East) 315 Encore Classic (East) 27 ESPN2 115 BET 1088 History HD 200 Symphonic 356 HBO (West) 316 Encore Mystery (East) 30 Fox Sports AMC 1089 H2HD 201 Lite Classical 357 HBO 2 (East) 317 Encore WAM (East) 31 Golf Channel 118 TCM 1090 BIO HD 202 New Age 358 HBO 2 (West) 318 Encore WAM (West) 32 Versus/NBC Sports 121 MTV 1091 Animal Planet HD 203 Beautiful Instruments 359 HBO Family (East) 319 Encore Westerns (East) 33 MLB NET 122 VH TLC HD 204 Smooth Jazz 360 HBO Family (West) 320 IndiePlex 35 FXX 123 MTV Science HD 205 Jazz 361 HBO Comedy (East) 321 MoviePlex 44 ABC News Now 124 CMT 1099 ID HD 206 Gospel 362 HBO Comedy (West) 322 RetroPlex 45 CNN 160 Inspiration 1104 TNT HD 207 Contemporary Chrisitian 363 HBO Signature (East) 700 Starz HD East 46 CNN HLN 161 TBN 1105 SyFy HD 208 Modern Country 364 HBO Signature (West) 701 Starz Kids & Family HD East 47 RFD TV 162 Church Channel 1106 USA HD 209 Traditional Country 365 HBO Zone (East) 702 Starz Edge HD East 49 Fox News 163 JCTV 1108 ABC Fam. HD 210 Jazz Vocal Blend 366 HBO Zone (West) 703 Starz Comedy HD East 50 MSNBC 164 Smile of a Child 1109 FXHD s Revolution 367 HBO Latino (East) 704 Starz HD West 51 CNBC 165 TBN Enlace 1110 TBS HD 212 Malt Shop Oldies 368 HBO Latino (West) 705 Starz in Black HD East 52 Fox Business Channel 166 QUBO 1116 AMC HD 's Hits 720 HBO HD East 706 Starz Cinema HD East 54 ION 167 Ion Life 1118 TCM HD 's Hits 721 HBO2 HD East 707 Encore HD East 57 Disney 168 EWTN 1161 TBN HD 215 Retro Disco 722 HBO Signature HD East 328 Sho2 (West) 58 Disney XD (Toon) 171 WJHL Weather 's Hits 723 HBO Family HD East 330 ShoNext (West) EXPANDED (Sunset Gold) For the latest news and updates, like us on Facebook! 59 HUB/Disc. Kids 178 CSPAN 1 36 Fox College Sports Atlantic 217 Adult Contemporary 724 HBO Latino HD East 331 Showtime Family (East) 60 Nickelodeon 179 CSPAN 2 37 Fox College Sports Central 218 Soft Hits CINEMAX (EUS) 332 Showtime Family (West) 61 Nick Jr/Noggin 180 CSPAN 3 38 Fox College Sports Pacific 219 Coffeehouse Rock 370 MAX (East) 333 Showtime Showcase (East) 62 Cartoon Network 1000 Palladia 39 Fox Sports Groove Lounge 371 Max (West 334 Showtime Showcase (West) 70 Lifetime 1001 Universal HD 40 Outdoor Channel 221 Hottest Hits 372 MoreMAX (East) 335 Showtime Beyond (East) 71 Lifetime Real Women 1002 WETP-PBSHD 41 Sportsman Channel 222 Classic Rock 373 MoreMax West 336 Showtime Beyond (West) 72 LMN 1003 Velocity HD 53 CNBC World 223 Alternative 374 ActionMAX (East) 337 Showtime Extreme (East) 73 Oxygen 1005 WCYB HD 55 BBC World 224 Album Rock 375 ActionMax West 338 Showtime Extreme (West) 74 E! 1009 WKPT HD 63 The N/TeenNick 225 Dance 376 ThrillerMAX (East) 339 Showtime Women (East) 75 Hallmark 1010 WEMT HD 64 Nick Subterranean 377 ThrillerMax (West 340 Showtime Women (West) 76 OWN 1011 WJHL HD 65 Nicktoons Network 227 Big Band Swing 378 WMAX (East) 345 The Movie Channel (East) 77 Bravo 1023 ESPN HD 66 Boomerang 228 Rapture (edited rap) MAX (East) 346 The Movie Channel (West) 79 HGTV 1025 ESPN News HD 68 PBS Kids Sprout 229 Hot Jamz 380 5StarMAX (East) 347 TMC Extra (East) 80 Food Network 1026 ESPN U HD 78 LOGO 230 Silky Soul 381 OuterMAX (East) 348 TMC Extra (West) 83 Esquire 1027 ESPN 2 HD 81 Cooking/Fine Living 231 Classic R&B 725 Cinemax HD East 349 FLIX (East) 84 National Geographic 1030 Fox Sports 1 HD 82 DIY 232 Blues 726 MoreMax HD East 350 FLIX (West) 85 Discovery Channel 1031 Golf HD 96 Crime & Investigation 233 Great Standards 727 ActionMax HD East 710 Showtime HD East 86 Travel Channel 1032 Versus HD 97 Military History 234 Childrens SHOWTIME & TMC (EUS) 711 Sho2 HD East 87 A&E Network 1033 MLB HD 98 Discovery Fit & Health 235 Holidays & Happenings 325 Showtime (East) 712 Showtime Next HD East 88 History Channel 1035 FXX HD 99 Inv. Discovery /Times 236 Y2K Hits 326 Showtime (West) 713 Showtime Showcase HD East 89 History CNN HD 100 Destination America 237 Salsa 327 Sho2 (East) 714 Showtime Extreme HD East 715 Showtime Beyond HD East Channel Lineup Subject to Change STARZ & ENCORE (EUS) 716 Showtime Women HD East 717 The Movie Channel HD East 718 TMC Xtra HD East 1118 TMC HD

5 Service Order Summary 30. Available Bundles Triple Play Internet Only Level 1 Up to 10Mbps download Up to 512kbps upload $49.95 Level 2 Up to 25Mbps download Up to 1Mbps upload $79.95 Level 3 Up to 100Mbps download Up to 2Mbps upload $99.95 Double Play Basic TV & Internet Basic Channels & Level 1 Internet (indicate number of Set Top Boxes below) Internet & Telephone Level 1 Internet and Flat Rate Telephone(E911 Setup Fee Required) Basic TV & Telephone Basic TV and Flat Rate Telephone(E911 Setup Fee Required) I would like to keep my current telephone number(number Port Charge Required): Sunset Silver Basic TV, Level 1 Internet and Flat Rate Telephone(E911 Setup Fee Required) (indicate number of Set Top Boxes below) Sunset Gold Basic + Expanded TV, Level 2 Internet and Flat Rate Telephone(E911 Setup Fee Required) (indicate number of Set Top Boxes below) Everything Under the Sun All TV Channels (including premiums), Level 3 Internet and Flat Rate Telephone(E911 Setup Fee Required) (indicate number of Set Top Boxes below) Wire Maintenance Required for any bundle package Add-Ons and Upgrades Internet Level 2 Level 3 Television Add Expanded Tier Add Spanish Tier Add Starz & Encore Add Showtime & TMC Add HBO Add Cinemax Number of HD Set Top Boxes (required for television services) Number of HD DVR Set Top Boxes

6 31. Customer Information and Signature (fields in red required) Customer Name Date of Birth Tax ID or Social Security Number Physical Address Line 1 Physical Address Line 2 Billing Address Line 1 (if different from above) Billing Address Line 2 (if different from above) Day Telephone Evening Telephone Mobile Telephone Fax How Did You Hear About Us? Utility Power Connection is Underground Aerial Customer wishes to be billed by Regular Mail By signing below, you agree to the terms of the Master Services Agreement enclosed, and agree to keep all services requested for an initial period of 12 months after installation. Customer Name (Printed) Customer Signature Date Provider s Signature: Contract Begin/Service Start Date:_ Customer has made first month s payment? Yes No Notes: Do not write below this line, provider use only

7 Wireless Routers & Adapters *Offer good for Sunset Digital Customers Only. Installed refers only to initial installation of the equipment. Wireless routers and USB adapters come with manufacturer s warranty. Sunset Digital does not in any way guarantee or imply a warranty on this equipment. Any further support provided on this equipment after initial installation will be considered tech support at the rate of $89.95 hour.

8 Rental/Tenant Landlord Authorization I, hereby authorize Landlord/Authorized Landlord Representative Name of Tenant/Sunset Customer to install Sunset Digital Services at Tenant Address Signature of Landlord/Authorized Landlord Representative Date

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