WELCOME TO FLOW! YOUR DIGITAL WORLD EVOLVED DISCOVER A WHOLE NEW WAY TO ENJOY VIDEO, BROADBAND & VOICE SERVICES

Transcription

1 WELCOME TO FLOW! YOUR DIGITAL WORLD EVOLVED DISCOVER A WHOLE NEW WAY TO ENJOY VIDEO, BROADBAND & VOICE SERVICES

2 Why Choose Flow? With direct Fibre to the Home (FTTH), you will discover a whole new way to enjoy digital video, super fast broadband speeds and crystal clear voice services, all at an affordable price. A whole new world awaits you at Flow! Digital Video Service Experience the many benefits of Flow s digital video service, with flexible and affordable packages to suit your viewing needs and pocket. Enjoy enhanced digital picture and sound quality, advanced Parental Control capabilities and Interactive On-Screen TV Guide, plus so much more! Broadband Service Flow s super fast broadband speeds will change your world with technology. Get the edge you need to succeed, plus enjoy unlimited browsing, ing, online shopping, video gaming and more, all at impressive speeds. Voice Service Flow s voice service allows you to connect with friends and loved ones over crystal clear connections. Save, with free popular calling features like Voice Mail, Call Waiting and Call Forwarding. Plus, talk all you want with unlimited packages, which include unlimited calls to international destinations US, UK and Canada and more.

3 SO MUCH MORE THAN JUST TV FLOW VIDEO Enjoy the many benefits of Flow s Video service. Video Choose from a wide variety of channels with enhanced digital picture and sound quality. Over 50 HD and two (2) 3D channels (supported by HD & 3D enabled TVs). Customizable optional packages. Interactive & Personalized On-Screen TV Guide. Advanced Parental Control Features. No contracts.* *Customers will NOT be bound to a contract or charged a penalty fee to change/discontinue services. PACKAGE DESCRIPTION MONTHLY RATE (VAT Incl.) STARTER A little bit of everything: local, regional, news and entertainment. $50.00 BASIC Something for everyone to enjoy. $80.00 EXTENDED BASIC Channel line up and packages are subject to change. A wide range of content for all ages, all at your fingertips. $ LAUNCHING SOON! Video On Demand - Watch TV on your time with Flow Video On Demand. Choose from a library of movies, music and television shows any time you want. Flow IP TV & Cloud-Based Personal Video Recording Services (PVR) Enjoy your favourite program anytime, anywhere, on any smart device. All you need is internet connectivity!

4 VIDEO PACKAGE OPTIONS & CHANNEL LINE UP Choose any ONE of the following Video packages. STARTER - $50 A little bit of everything, including local, regional, news and entertainment content! 103 CBC (Barbados) 119 EWTN 104 Caribvision 120 Trinity Broadcasting Network HD 105 Community Channel (CC6) 121 CNN International 106 Gayelle 126 The African Channel HD 107 Hype TV 127 ABC Miami HD (WPLG) 108 One Caribbean Weather HD 128 CBS Miami HD (WFOR) 109 Synergy TV 129 Fox Miami HD (WSVN) 110 Tempo 130 NBC Miami HD (WTVJ) 111 Wi Sports 131 PBS HD 116 3ABN 132 CBC (Toronto) 117 Church Channel 133 City TV 118 Daystar Television 134 TNT HD BASIC - $80 (Includes Starter + Basic Lineup) Something for everyone to enjoy! 141 BET 167 Smile of A Child 142 Comedy TV HD 171 Discovery Network 143 E! Entertainment HD 172 HGTV HD 144 MTV HD 173 Food HD 151 BBC World HD 174 History Channel 152 Bloomberg HD 175 National Geographic HD 153 CNN US HD 181 A&E 154 CNN Headline News 182 Turner Classic Movies LA 155 Fox News HD 183 Justice Central HD 156 MSNBC HD 184 Lifetime Movie Network HD 161 Boomerang 185 Lifetime HD 162 Cartoon Network 186 Syfy 163 Discovery Kids 187 TBS LA International 164 Disney Channel 191 ESPN2 Caribbean 165 Disney Junior 192 ESPN Caribbean HD 166 Nickelodeon HD 193 Fox Soccer Plus EXTENDED BASIC - $100 (Includes Starter + Basic + Extended Basic Lineup) A wide range of content for all ages, all at your fingertips! 201 Classic Arts Showcase 218 CW11 (WPIX) 202 Game Show Network 219 Lifetime Real Women 206 Animal Planet 220 MY33-Miami HD (WBFS) 207 Nat Geographic Wild HD 221 Sony LA HD 208 Discovery Fit & Health 222 Space LA HD 209 Discovery TLC 223 Warner LA HD 210 The Biography Channel 224 Ion TV 216 AXN HD 226 Deutsche Welle 217 BBC America HD 227 Russia Today All prices VAT inclusive.

5 OPTIONAL PACKAGES & CHANNEL LINE UP FAMILY TIME - $14 IN THE KNOW - $ Ceebee Babies 252 Investigation Discovery 253 Disney XD 254 Pivot 255 Pet TV HD 256 Recipe TV HD 257 Teen Nick 258 Tooncast 281 Discovery Civilization 282 Cooking Channel HD 283 Discovery Science 284 Do It Yourself HD 285 Fox Business News HD 286 My Destination TV HD 287 Travel Channel HD 288 Tru TV HD 289 Wealth TV HD ENTERTAINMENT ZONE - $14 FANS CENTRAL - $ BET Gospel 302 Centric 303 CMT Pure Country 304 ESTV HD 305 MTV Hits TV 306 MTV Jams 307 MTV Live HD 308 MTV 2 HD 309 E! Style 310 VH1 Soul B4U MUSIC & MOVIE COMBO - $ B4U Movies 352 B4U Music ZEE CINEMA & ZEE TV COMBO - $ Zee Cinema 354 Zee TV B4U & ZEE COMBO - $ B4U Movies 352 B4U Music 353 Zee Cinema 354 Zee TV 321 Cars TV HD 322 Discovery Turbo 323 Mav TV HD 324 Fight Now TV HD 325 Fox Sports Golf Channel HD 327 NBC Sports Network 328 Outdoor HD 329 Rush HD 330 World Fishing Network HD 3D PACK - FREE 376 Wealth 3D 377 Wild Earth 3D A LA CARTE 401 ART $ Asia TV $ Korean Broadcasting $ RAI Italia $ TV5 $ PSTV $ Ten Cricket $10 MAXPAK - $ SportsMax SportsMax FLOW YOUR OWN - $14 Customize your package by choosing any 10 channels from the following packages: Family Time Entertainment Zone In The Know Fans Central All prices VAT inclusive.

6 OPTIONAL PACKAGES & CHANNEL LINE UP In addition to your Video package, you can enjoy more movies by choosing any of the following Movie packages. MOVIE CITY - $ Cinecanal HD (East) 502 MovieCity Action (East) 503 MovieCity Action (West) 504 MovieCity Classics 505 MovieCity Family (East) 506 MovieCity Family (West) 507 MovieCity Hollywood (East) 508 MovieCity Premieres (East) 509 MovieCity Premieres (West) 512 MovieCity HD HBO - $ HBO Caribbean 522 HBO LA (East) 523 HBO HBO Plus (East) 525 HBO Plus (West) 526 HBO Family (East) 527 HBO Signature 528 HBO HD MAX - $ Max (East) 537 Max (West) 538 MaxPrime (East) 539 MaxPrime (West) 540 Max HD HBO/MAX COMBO - $30 ALL-IN MOVIE COMBO - $ Cinecanal HD (East) 502 MovieCity Action (East) 503 MovieCity Action (West) 504 MovieCity Classics 505 MovieCity Family (East) 506 MovieCity Family (West) 507 MovieCity Hollywood (East) 508 MovieCity Premieres (East) 509 MovieCity Premieres (West) 512 MovieCity HD 521 HBO Caribbean 522 HBO LA (East) 523 HBO HBO Plus (East) 525 HBO Plus (West) 526 HBO Family (East) 527 HBO Signature 528 HBO HD 536 Max (East) 537 Max (West) 538 MaxPrime (East) 539 MaxPrime (West) 540 Max HD 521 HBO Caribbean 522 HBO LA (East) 523 HBO HBO Plus (East) 525 HBO Plus (West) 526 HBO Family (East) 527 HBO Signature 528 HBO HD 536 Max (East) 537 Max (West) 538 MaxPrime (East) 539 MaxPrime (West) 540 Max HD All prices VAT inclusive.

7 GET INTO THE VIRTUAL FAST LANE FLOW BROADBAND Let Flow's Broadband service evolve your world! Broadband Super fast broadband speeds up to 150mbps! No phone line required. No contracts.* *Customers will NOT be bound to a contract or charged a penalty fee to change/discontinue services. PACKAGE SPEEDS MONTHLY RATE (VAT Incl.) TURBO 2 TURBO 10 TURBO 25 TURBO 75* TURBO 150* 2Mbps Download 1Mbps Upload 10 Mbps Download 1Mbps Upload 25 Mbps Download 3Mbps Upload 75Mbps Download 3Mbps Upload 150Mbps Download 10Mbps Upload $60.00 $85.00 $ $ $ Static IP Address $40.00 *Turbo 75 & Turbo 150 effective November 01, 2013.

8 THE VOICE SERVICE YOU CAN COUNT ON FLOW VOICE Talk is cheap with Flow's Voice service! Voice No landline rental fees. FREE Basic Voice Calling for ALL Voice customers. FREE Advance Voice Calling features for Voice 1000 & Voice Unlimited customers. International calls billed per second. No contracts.* *Customers will NOT be bound to a contract or charged a penalty fee to change/discontinue services. PACKAGES DESCRIPTION MONTHLY FEE (VAT Incl.) VOICE 1000 VOICE UNLIMITED* VOICE BASIC** 1000 International Minutes + Basic & Advanced Calling Features Up to 5000 International Minutes + Basic & Advanced Calling Features Local calls only + Basic Calling Features $70.00 $ $30.00 $ Advanced Voice Features All packages include up to two (2) telephone lines, free local landline and mobile calls and free basic calling features. The 1000 minute & unlimited packages include international calls to USA, Canada and UK as well as to mobiles in the Continental USA & Canada. * Based on Fair Play Usage Policy of 5000 minutes. ** Package available ONLY to new customers signing up for Video and/or Broadband services or existing customers with Video and/or Broadband services.

9 INTERNATIONAL RATES USA / CANADA / UK - FIXED UK - MOBILE CARIBBEAN - FIXED CARIBBEAN - MOBILE REST OF THE WORLD PER MINUTE 45 / min 78 / min 56 / min 78 / min For Rest of World rates contact our customer care centre. Basic Voice Calling Features Include: Call Waiting - Notifies you of an incoming call while your telephone is engaged. Caller ID - Displays the name and number of incoming calls. Unconditional Call Forwarding - Forward all incoming calls to a different number. Dial *72 followed by the 7 digit number to enable. Dial *73 to disable. Voice Mail - Takes messages while you are away from or using the telephone. Dial *15 to access voice mail. (Default Pin# is 1234) Advance Voice Calling Features Include: Last Call Identification - Dial *69 to know the number of the last person who called. Anonymous Call Rejection - Blocks calls from persons who withhold their number. Dial *77 to enable & *87 to disable. Do Not Disturb - Prevents your phone from ringing on incoming calls. Dial *78 to enable & *79 to disable. Reminder Call - Set your phone to ring at a certain time. Dial *310 to set up. Caller ID Block - Block your name and number from displaying on phones with the Caller ID feature. Dial *67 to set up. Three-Way Calling - Call someone else during an existing call and introduce them to the call. Busy Call Forwarding - Forward incoming calls to a different number when your line is engaged. Dial *90 to enable & *91 to disable. Delayed Call Forwarding - Forward incoming calls to a different number if the call is unanswered for 15 seconds. Dial *92 to enable & *93 to disable. Selective Call Forwarding - Forward incoming calls from selected numbers to a different number. Dial *63 to set up. Selective Call Rejection - Create a list of numbers that you do not wish to receive calls from. Dial *60 to set up.

10 LET'S GET THIS PARTY STARTED FLOW BUNDLED DISCOUNTS Sign up for two or more Flow services and enjoy: Discounted prices. Full range of digital services. One easy to pay bill.

11 DOUBLE PLAY SERVICE OPTIONS Two is better than one! Double Play gives you just what you want, for the right price. BUNDLE MONTHLY RATE (VAT Incl.) WATCH + BROADBAND Watch Basic +Turbo 2 $ Watch Basic + Turbo 10 $ Watch Basic + Turbo 25 $ Watch Basic + Turbo 75 $ Watch Basic + Turbo 150 $ Watch Extended Basic + Turbo 2 $ Watch Extended Basic + Turbo 10 $ Watch Extended Basic + Turbo 25 $ Watch Extended Basic + Turbo 75 $ Watch Extended Basic + Turbo 150 $ WATCH + VOICE Watch Basic + Voice 1000 $ Watch Basic + Voice Unlimited $ Watch Extended Basic + Voice 1000 $ Watch Extended Basic + Voice Unlimited $185.00

12 DOUBLE PLAY SERVICE OPTIONS - CONT'D BUNDLE MONTHLY RATE (VAT Incl.) BROADBAND + VOICE Turbo 2 + Voice 1000 $ Turbo 10 + Voice 1000 $ Turbo 25 + Voice 1000 $ Turbo 75 + Voice 1000 $ Turbo Voice 1000 $ Turbo 2 + Voice Unlimited $ Turbo 10 + Voice Unlimited $ Turbo 25 + Voice Unlimited $ Turbo 75 + Voice Unlimited $ Turbo Voice Unlimited $250.00

13 TRIPLE PLAY SERVICE OPTIONS Three is no longer a crowd! Triple Play brings you more value for less. BUNDLE MONTHLY RATE (VAT Incl.) WATCH + BROADBAND + VOICE Watch Basic + Turbo 2 + Voice 1000 $ Watch Basic + Turbo 10 + Voice 1000 $ Watch Basic + Turbo 25 + Voice 1000 $ Watch Basic + Turbo 75 + Voice 1000 $ Watch Basic + Turbo Voice 1000 $ Watch Basic + Turbo 2 + Voice Unlimited $ Watch Basic + Turbo 10 + Voice Unlimited $ Watch Basic + Turbo 25 + Voice Unlimited $ Watch Basic + Turbo 75 + Voice Unlimited $ Watch Basic + Turbo Voice Unlimited $ Watch Extended Basic + Turbo 2 + Voice 1000 $ Watch Extended Basic + Turbo 10 + Voice 1000 $ Watch Extended Basic + Turbo 25 + Voice 1000 $ Watch Extended Basic + Turbo 75 + Voice 1000 $ Watch Extended Basic + Turbo Voice 1000 $ Watch Extended Basic + Turbo 2 + Voice Unlimited $ Watch Extended Basic + Turbo 10 + Voice Unlimited $ Watch Extended Basic + Turbo 25 + Voice Unlimited $ Watch Extended Basic + Turbo 75 + Voice Unlimited $ Watch Extended Basic + Turbo Voice Unlimited $318.00

14 FLOW SERVICE AVAILABILITY EVOLVING YOUR DIGITAL WORLD Flow will be constructing its Fibre to the Home (FTTH) network in your area on a phased basis. To find out about service availability at your address, please contact our Customer Care Centre. Additionally, we recommend that you also provide us with the utility pole number assigned to your home. This is the number noted on the pole from which you receive electricity. Active Areas: Atlantic Shores Bagatelle Bayville Belleville Brittons Hill Callenders Cane Vale Chancery Lane Charnocks Clermont Coverley Dayrells Dover Durants Ealing Park Eden Lodge Enterprise Fair Holmes Gdns. Gibbons Goodland Graeme Hall Grazettes Henry Hoytes Inch Marlow Kendall Hill Maxwell Oistins Parish Land Paynes Bay Pegwell Pilgrim Rd. Pine Gardens Prior Park Prospect Providence Rendezvous Rock Dundo Sayes Court Silver Hill Silver Sands Wanstead Welches West Terrace Wildey St. Lucy Barbados N St. Peter St. Andrew St. James St. Joseph St. Thomas St. John St. Michael St. George St. Philip Christ Church Legend - Service Available - active as of September Available December 2013

15 INSTALLATION & SERVICE FEES Maximum Allowances Video - Maximum of five (5) set-top-boxes per account. Broadband - Maximum of one (1) modem per account. Voice - Maximum of two (2) telephone lines per account. SERVICE TYPE DESCRIPTION FEE (VAT Incl.) New Installation Addl. Video Installation Fee includes installation of two (2) video set-top-boxes and/or one (1) modem (to support broadband and voice services) Each additional set-top-box installed (in excess of two set-top-boxes) $ $49.99 New Installation Location service-ready (already wired) $49.99 New Installation Addl. Installation Addl. Installation Addl. Installation Addl. Installation Customer requests only Voice 1000 or Voice Unlimited service. Does not have any other Flow service Customer already has broadband and/or voice services and requests video service (maximum of two (2) set-top-boxes) Customer already has video service and requests broadband and/or voice services Customer already has video and broadband services and requests voice service Customer already has video and voice services and requests broadband service $ $ $49.99 $49.99 $49.99 Equipment relocation Equipment relocation to a service-ready location $49.99 Equipment relocation Equipment relocation to a NON service-ready location $ Reconnection Fees Reconnection after voluntary disconnection $24.99 Reconnection Fees Reconnection after involuntary disconnection $49.99 Addl. Video Fees Addl. Video Fees Video set-top-box rental for 1st outlet Video set-top-box rental for each additional outlet Incl. in monthly package fee $15.00/mo Addl. Broadband Fees Static IP address $40.00/mo Addl. Voice Fees Additional landline (maximum 2 lines per account) $149.99

16 GET FLOW TODAY! Call: 620-FLOW (3569) Visit: discoverflow.co Flow Retail Centre: Sky Mall, Haggatt Hall, St. Michael Open Monday to Saturday, 9AM to 9PM #flowbarbados MANY CONVENIENT WAYS TO PAY YOUR FLOW BILL! Flow Retail Centre: Sky Mall, Haggatt Hall, St. Michael All SurePay Locations CIBC First Caribbean Internet Banking Online Billing: Flow Customers have the option to receive their monthly bills via or "My Account" portal on the discoverflow.co website. YOU CAN ALSO CONTACT A FLOW REPRESENTATIVE: YOUR DIGITAL WORLD EVOLVED OCTOBER 2013