MaxCS. ALL SOFTWARE IP PBX and Call Center Solution

Transcription

1 MaxCS ALL SOFTWARE IP PBX and Call Center Solution

2 All-in-One, All Software Business Communications Solution AltiGen has been delivering world class business communications solutions since With more than 10,000 customers in over 20 countries around the globe, AltiGen s MaxCommunications Server (MaxCS) is the leading all software IP-PBX and contact center solution. No matter your business size, single or multi-site, MaxCS can scale in size and capability to meet your business communications needs. Unlike proprietary hardware-based phone systems, the powerful MaxCS all software solution enables you to utilize industry standard Intel physical or virtual servers to deploy features and applications that meet your business needs, with the flexibility to easily add more advanced capabilities as your company grows. Robust and Feature Rich Flexible and Scalable Reliable and Cost Effective Powerful All-in-one, All Software MaxCS Key Features and Functionality Standard and Advanced PBX functionality Auto Attendant Integrated Voice Response Visual Voic Advanced Call Routing Multi-site Enterprise Manager Mobile PBX API/SDK for 3rd party integration Meet-me Audio Conference Bridge Automatic Call Distribution Full Contact Center Suite Agent client Supervisor client Call Recording Call Reporting Skills-based routing Wallboard

3 Manage and Make Calls from PC Client or IP Desktop Phones MaxCommunicator MaxCommunicator is a Windows-based PC client application that brings quick and efficient call control, voic management, and extension configuration to the end user's desktop. Through its simple, intuitive GUI interface, you can: View the caller ID of incoming calls Handle multiple calls Place calls on hold Transfer calls (To voic - Other extensions - Auto Attendants) Conference multiple calls Click-to-dial from personal/company directories, voic and call history Manage visual voic return calls, listen, transfer, save or export voic s IP Talk Softphone By using a USB headset/microphone, MAX Communicator also functions as a full featured VoIP Softphone. With the IP Talk option enabled, you can make and receive phone calls directly from your computer. Your employees are always connected with IP Talk. Remote workers, call center agents, and traveling employees all benefit from greater mobility and flexibility. IP Desktop Phones AltiGen VoIP phones make sophisticated features simple and intuitive to use. Users have singlebutton access to: Voice mail Activity / Presence selection Voic greeting selections AltiGen VoIP phones can be personalized to utilize preset user-defined keys that can be arranged in any combination of configurable features such as specific speed dial numbers, extension busy/ ring appearance, call appearance,line appearance and work group activitystatus. The VoIP Phone displays are capable of displaying: Date / Time Current call length New voic count IP 720 An executive level IP phone with 15 programmable keys, speaker- phone, intercom, busy lamp fields, and much more. Call recording Call conferencing Call transferring Caller ID name and number Real-time call center workgroup statistics Extension presence including do-notdisturb & call forwarding status IP 805 An entry level businessclass desktop IP phone with 6 programmable keys, speakerphone, and built-in Power over Ethernet (PoE).

4 PBX Mobility MaxCS offers advanced mobility features and applications to keep your mobile workforce connected. MaxMobile MaxMobile is an application that extends complete MaxCS PBX functionality to your smartphone. It allows you to make and receive business calls on ios and Android-based Smartphones as if you were on your desktop phone. MaxMobile is ideal for BYOD (Bring Your Own Device) allowing the flexibility for your employees to use their own Smart- phones with the company PBX. Full call control (transfer, hold, conference) Corporate directory access with click-to-call Favorite list (real-time presence information displayed for extension users) Call log (incoming, outgoing, missed calls) Visual voic (listen, save, delete, forward voic and click-to-call) Extension Anywhere Activate any phone (cellular phone, home phone, etc. ) as a fully capable office extension All calls are transparently routed to your designated phone All standard AltiGen extension features available on remote device One Number Access Program up to 4 different telephone numbers for inbound calls to route to Personalized call routing based on time of day or custom schedule Access control based on Caller ID and optional password requirements VoIP Meet-me Audio Conferencing Bridge AltiGen's VoIP Audio Conference Bridge delivers a next-generation audio conference solution with an intuitive, easy-to-use interface that pays for itself through the elimination of expensive audio services. With support for up to 120 participants in a single call, AltiGen's intuitive interface makes it easy to schedule conferences, manage participants, and conference invites. Complete Conference System: Up to 120 Attendees On Demand Conferencing Auto Conference Scheduling Conference Invites On-Demand & Full Time recording of conference calls Easy User Set Up Mute and un-mute participants Selectively drop participants Control user rights to the bridge via customized permissions Setup precedence / priority scheduling rights

5 Powerful Integrated VoIP Contact Center AltiGen offers a complete, powerful software-based VoIP call center which seamlessly integrates to the MaxCS IP PBX. It s a cost-effective, turn-key packaged contact center suite that combines a state-of-the-art automatic call distribution (ACD), intuitive agent client, powerful supervisor console, advanced call recording and end-to-end call reporting. Automatic Call Distribution (ACD) AltiGen has Advanced Call Queuing and Automated Call Distribution capabilities for managing customers' calls into workgroups. Flexible Automatic Call Distribution options Skills Based Routing Priority Based Routing Advanced Call Routing Based on Caller ID, DNIS, etc... Agent Client Software MaxAgent is a Windows desktop client application designed to improve the agent performance in a workgroup, Contact Center or Call Center environment. View the Workgroup/ACD queue and their current performance statistics Monitor workgroup status Control their Agent State via login/logout/wrap-up Supervisor Capabilities MaxSupervisor gives workgroup managers the right tool set to effectively manage their workgroup queues. Queue Management: Monitor live queues and view agent states Select and pull calls out of queue or reroute calls on the fly Log call center agents in or out of workgroups Call Recording AltiGen s Call Recording provides a powerful tool for accurately capturing voice conversations of call center agents. Agent/employee performance evaluation Call Center Quality Monitoring Training Call Reporting AltiReport is a web-based reporting application that can generate over 100 detailed call reports that can be scheduled to automatically generate and distribute to call center supervisors. Report summary and analysis based on agent, workgroup, date, time or dialed number Supports multiple supervisors through unique login credentials Supervisor Monitoring: Silent monitor Supervisor coach/ whisper mode Barge-in MaxInsight graphical reader board Deployed by thousands of businesses worldwide in both departmental and standalone environments for Customer Service Technical Support Sales and Marketing Outbound Telemarketing

6 Flexible Deployment Options AltiGen s scalable all software architecture enables MaxCS to be rapidly and costeffectively deployed on premise or in the cloud. Both options offer the complete MaxCS standard and advanced IP PBX and Call Center features and applications. MaxCS On Premise Self-managed, All software VoIP PBX and Contact Center solution For customers who want to own and manage their MaxCS solution, they are able to deploy the all-in-one software IP PBX on industry standard Intel-based physical or virtual servers. For this option, AltiGen offers a competitively priced perpetual licensing model. In addition, annual software assurance program is offered to ensure that the software stays up to date with the latest technological innovations. Key Benefits Advanced business-class PBX and contact center feature set Cost-effective bundled licenses Easy-to-use and managed solution with intuitive user and admin client applications BYOD and mobile workforce support with MaxMobile Reduce service and maintenance costs with standard off-the-shelf hardware

7 MaxCS Private Cloud Fully Managed Cloud-based VoIP PBX and Contact Center Solution AltiGen offers a fully managed MaxCS Private Cloud service for customers who don t want the hassle and headaches of managing and maintaining communications server hardware. This cloud offering alleviates the need for companies to purchase upfront hardware and software. AltiGen maintains and manages the MaxCS solution from its state-of-the-art hosting infrastructure. Customers will simply pay a monthly subscription for all the MaxCS features and applications that they need. MaxCS premise customers will be able to seamlessly migrate to MaxCS Private Cloud at anytime. Key Benefits Advanced business-class PBX and contact center feature set Easy-to-use, and managed solution with intuitive user and admin client applications BYOD and mobile workforce support with MaxMobile Secure dedicated virtual server hosted in Tier III business-class data center Eliminate upfront CAPEX with no PBX hardware to buy Reduce IT and OPEX with no PBX to maintain Lower communications costs with cost-effective SIP trunks Single bill for software and communications Additional Benefits for Existing Customers Seamless migration from an existing AltiGen premise-based PBX to cloud Leverage investment in existing AltiGen phones No retraining of administrator or user No SA renewal costs

8 About AltiGen AltiGen is the leading provider of all software, Microsoft-based IP PBX and Call Center solutions. Our flagship product, MaxCommunications Server (MaxCS), is a complete, all-in-one softwarebased solution designed with an open architecture, and built on industry standard Intel TM based servers, SIP compliant phones, and Microsoft-based application infrastructure solutions. AltiGen's software approach enables our customers to leverage their investments in their IT infrastructure standards, enjoy maximum deployment flexibility and achieve the lowest total cost of ownership. Our corporate headquarters are located in San Jose, California, with international operations based in Shanghai, China. We've been deploying software-based business communications solutions since 1996 through our global network of certified partners, who provide local sales, service and support to thousands of customers worldwide. How to Buy AltiGen products are available exclusively through AltiGen Certified Partners. All Partners undergo rigor- ous sales and technical training, in order to ensure our customers receive the highest level of service and support. Please feel free to give us a call with any questions you have about our solutions or to be referred to a local Certified Partner. Your Local AltiGen Business Partner: Copyright 2013 AltiGen Communications, Inc. The AltiGen logo is a registered trademark of AltiGen Communications, Inc. in the United States and/or other countries. All other trademarks herein are the property of their respective owners.