How To Improve Your Business Process

Transcription

1 Business Process Improvement Introduction A four-day workshop covering the methods, diagnostics and tools for optimizing and modeling production and service processes. Course Objectives This practical and interactive workshop, aims at improving the effectiveness and efficiency of the existing business processes. The entire program is divided into two distinct parts: MODELLING and OPTIMISATION. Their combination in any sequence forms a complete workshop covering all necessary abilities which a KAIZEN LEADER should formally possess. The workshops above all, will enable the following: } To acquire the ability to properly define a business process } To master key methods of process modelling } To conduct process pre-diagnostics skillfully } To acquire the ability to create a system of process measurement } To identify the root causes properly in order to improve the process (Plan) } To communicate knowledge and tools in order to create and select an appropriate decision scenario (Do) } To acquire the ability to design a pilot improvement program (Check) } To acquire the ability to introduce permanent change to processes in order to attain permanent improvement (Act)

2 Course Benefits After completing the MODELLING workshop the participants will be able to: } Put the learnt concept of process management into practice } Use the process mapping and measuring tools } Identify processes being part of the operation of their enterprise } Evaluate and improve existing processes After completing the OPTIMISATION workshop the participants will be able to: } Implement and put into practice the Deming PDCA cycle in their business environment } Improve existing processes in their organizations, taking into account the effectiveness and savings provided by process thinking } Concentrate on the value of final product or provided service, by reducing and eliminating all factors which delay, impede or make the value generating process more expensive The entire training provides an added value, namely supplementary tools. Participation in both workshops enables to obtain a KAIZEN Facilitator certificate. Target Audience We would like to invite individuals who wish to improve their management skills related to the field of process management, in particular: } Top and Executive-level managers } Medium- and Operational-level managers } Business Process Managers and Process Analysts } Project managers } Quality managers, quality management representatives (ISO) } Consultants responsible for creating and reviewing business processes } Individuals who are involved in implementing new processes or monitoring existing ones in their enterprises Methodology The classes are conducted in an interactive form and delegates are encouraged to bring along their own case studies for discussion and open debate sessions. During the workshop we use various training methods, we present cases, provide individual and group exercises, work on a number of real-life scenarios and together shall demonstrate how a business process management approach can be launched, set into motion, and maintained effective throughout its life-cycle. We shall explore and discover the symptoms of a broken-process. We shall discuss how to go about gaining an understanding of such processes. Distinguish between various improvement approaches: Kaizen, re-engineering and BPM. What is the difference between each of these methodologies? We shall come out strong on the objective to achieve better streamlined processes, free from unnecessary waste, saving on effort, costs and quality issues, in our Organisation s delivery of product and/or service offering. We shall focus on the costs of poor quality (COPQ), and how to reduce them. Another important factor is the availability of factual information about the process, and therefore the importance of measurement. Management techniques such as quality improvement and Lean philosophies, and how these can be effectively deployed within any organization, shall be presented. Restructuring distressed debt 2

3 Using their own experience, the participants shall be encouraged to present their case/s, discussed and used as the basis for generic round table discussions amongst the delegates. Together we aim to address what approaches and opportunities can or should be considered in achieving improvement. We are guided by the motto: Minimum of necessary knowledge maximum of possible abilities. Course Content Day 1 Understanding the Business Process Approach } Business Processes an overview } Organizational Critical Success Factors for Process Improvement } Business Process Improvement Benefits to the Stakeholders } Introducing Business Process Management (BPM) } Closed Loop Approach to Business Process Management PDCA } Process Modelling Concepts } Process Abstraction, Mapping and Modelling } Process Modelling Techniques (various approaches and tools made available) Day 2 Analyzing and Designing Business Processes } Process Analysis Concepts } Performing Effective Process Analysis Using Various Frameworks (Quality Management, Re- Engineering, Lean, Six Sigma, etc.) } Documenting the Process and its Analysis } Governance Structures Defining the Rules of the BPM Initiative } Organizational Culture and Process Maturity } Embarking on Business Process Design } Business Process Design the What, and the Why? } Evolution Awareness - Business Processes are a Living Thing Day 3 BPI and Strategic Alignment } Strategic Approach: Business Process and Readiness for Change } Instilling a Change Management Structure } Introduction to Simulation Modelling Capability } Measurement and Management Capability } Beyond Continuous Improvement } Business Process Transformation } Pathway to a Process Refinement Approach } Transformation: an Executive Commitment Day 4 Management of Business Process Improvement } Business Process Roles and Responsibilities } Business Process Organizational Structure } The BPMO Business Process Management Office } The CoE Center of Excellence } Technology: an Enabler to Business Process Improvement Methodologies } Technology Capability for Business Process Improvement Restructuring distressed debt 3

4 EY Assurance Tax Transactions Advisory About EY EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey.com. The MENA practice of EY has been operating in the region since For over 90 years, we have grown to over 5,000 people united across 20 offices and 15 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region EYGM Limited. All Rights Reserved. ED None This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax, or other professional advice. Please refer to your advisors for specific advice. ey.com/mena

5 Business Process Improvement: Please fax this form to EY Training, Bahrain or to: For more courses please visit our website: For further details please contact Mohib Ullah Registration form Course Venue: EY Training Center, 36 th Floor, Al Moayyed Tower, Seef Disctrict Manama Person nominating: I wish to reserve place(s) for the course given below. Name:... Telephone no:... Position: Company:... Address:. Names of participant(s) Mobile Registration fee (per participant) BD650 which includes: 4 days participation Lunch and other refreshments Course material EY training certificate Special group rates: Book three places and get a 10% discount Book six and pay for five An invoice with all payment details will be send upon receipt of registration form. Payment must be received in full prior to the course start. Cancellation policy a. No cancellations or refunds will be entertained unless the request is received at least 5 working days prior to the commencement of the program. A 10% charge is applicable for processing refunds. b. Cancellations/refunds must be made in writings (letter/fax/ ) and reach our office before five working days. c. Delegates who cancel less than five working days before the event, or who don t attend, are liable to pay the full course fee and no refunds can be given. d. The full fee will be refunded, if EYTC cancelled a program due to any unforeseen circumstances. e. Any refund request, other than (a) above, will have to be approved by the management of EYTC and is subject to a minimum of 25% administration charge. EY Assurance Tax Transactions Advisory 2015 EY All Rights Reserved. ey.com/mena