Performance Management in Public Sector Organisations: The Contribution of the CAF

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1 Seminar Performance Management in Public Sector Organisations: The Contribution of the CAF Maastricht (NL), February 2016 European Institute of Public Administration Institut européen d administration publique Introduction Target group Public top and middle managers and experts on organisational development and public management of ministries and agencies who are responsible for implementing strategic and performance management. Description The seminar on Performance Management in Public Sector Organisations has been designed to instruct participants on how to manage, measure and assess performance at organisational level within their organisation. The aim of every public organisation should be the achievement of its mission in the light of its vision. The main building blocks of its performance will be discussed in the context of the CAF: defining the mission, values and vision, determining strategy, measuring performance and perceptions and analysing impacts or outcomes. They will be illustrated by means of concrete examples and targeted exercises. In addition, important questions related to the planning, measurement, monitoring, assessment and improvement of performance will be addressed. In particular, the implementation of the key elements of performance management and the different steps through which a public organisation carries out performance assessment will be analysed and discussed. Learning methodology The programme will involve a variety of training methods, presentations, discussions of case studies, group exercises, plenary reporting and debriefing of exercise results, as well as experience sharing between participants. The seminar will have a strong emphasis on interaction and on practical, hands-on information on how to implement a performance management system. The exercises have been tailor-made on the basis of real cases and performance management. Objectives By the end of the seminar, participants will: have a clear understanding of the CAF 2013 quality model and its implementation; be able to formulate the mission, vision and values of their organisation, linking them to strategic objectives, key processes and key performance results; understand the importance of a stakeholder needs analysis in order to build a strategy; be aware of the main quantitative and qualitative techniques and tools for implementing performance assessment; be provided with material to support the organisation in implementing performance assessment.

implementing strategic and performance management.

2 Programme WEDNESDAY 17 FEBRUARY Introduction and objectives Presentation of the contributors, programme and objectives Presentation 1: The Common Assessment Framework (CAF) An insight into the background and the context of the CAF, plus a detailed presentation on the content of the CAF, Senior Expert at EIPA Presentation 2: Developing the mission statement, International Expert on Performance Management Exercise 1: Working groups: Formulate a mission statement for three public organisations represented in the group Lunch break Exercise 1: Presentation 3: Establishing organisational values Presentation 4: Stakeholders orientation in Institutional Performance Assessment Coffee break Exercise 2: Working groups: Identify and prioritise the stakeholders of three chosen administrations Exercise 2: End of first day Social dinner THURSDAY 18 FEBRUARY Exercise 3: Plenary session: Needs analysis of the major stakeholders (max. three needs per stakeholders group) Presentation 5: Creating a vision Presentation 6: Defining a strategy: strategic and operational objectives Exercise 4: Working groups: SWOT analysis of the three public administrations Exercise 4: Exercise 5: Working groups: Formulate one strategic objective for each perspective per public administration based on the stakeholders needs and the SWOT analysis Lunch break Exercise 5: Presentation 7: How to formulate an operational or performance objective Coffee break Exercise 6: Working groups: Formulate two operational objectives (SMART) for each strategic option Exercise 6: End of second day

15 Presentation 2: Developing the mission statement, International Expert on Performance Management 12.

3 Programme FRIDAY 19 FEBRUARY Presentation 8: How to measure and assess indicators, output, outcome, efficiency, effectiveness and cost-effectiveness Exercise 7: Working groups: Formulate indicators and targets in order to assess one operational objective for each strategic option Exercise 7: Presentation 9: Performance assessment. The example of the Belgian Federal Public Administration Presentation 10: Managing and assessing performance Learning lessons and good practices from the European Union member states End of the seminar

00 Exercise 7: Working groups: Formulate indicators and targets in order to assess one operational objective for each strategic option 11.

4 General Information Programme The programme will commence on Wednesday at and will finish on Friday at Seminar venue The seminar will take place at the European Institute of Public Administration, O.L. Vrouweplein 22, NL-6211 HE Maastricht, tel.: , fax: Working language The seminar will be conducted in English. Fee EIPA Members * fee: 1089 Regular fee: 1210 The fee includes documentation, two lunches, one dinner and refreshments. Accommodation and travel costs are at the expense of the participants or their administration. Please tick the relevant box (EIPA Members fee or Regular fee) in the registration form. Note that reductions cannot be accumulated.for more information, please visit EIPA s website: (FAQ - special discounts). * EIPA Members can take advantage of a reduced fee; this is available to all civil servants working for one of EIPA s member countries (i.e. AT, BE, BG, CY, CZ, DK, FI, FR, DE, GR, HU, IE, IT, LT, LU, MT, NL, NO, PL, PT, ES, SE, UK), and civil servants working for an EU institution, body or agency. Hotel reservations The European Institute of Public Administration has special price arrangements with a number of hotels selected by us. All hotels are within 10 minutes walking distance of EIPA. Meals Lunches and dinner will be served at a restaurant in town. Should you require a special menu (e.g. vegetarian, diabetic), please inform us so that this can be arranged. Registration Kindly complete the online registration form which can be found on EIPA s website before 2 February Your name and address will be part of EIPA s database for our mailing purpose only. If you do not want to be included in our mailing database, please tick the box on the registration form. Confirmation Confirmation of registration will be forwarded to participants, together with other relevant details, on receipt of the completed registration form, provided we have sufficient participants. Payment Prior payment is a condition for participation. Please indicate the method of payment on the registration form. For cancellations received within 15 days before the activity begins, we will have to charge an administration fee of 150 unless a replacement participant is found. Cancellation policy EIPA reserves the right to cancel the seminar up to 2 weeks before the starting date. EIPA accepts no responsibility for any costs incurred (travel, hotel, etc.). For EIPA s cancellation policy, please visit our website (FAQ - cancellation policy). Should you wish to make use of this possibility, please book directly via the links below. Payment is to be made directly and personally to the hotel on checking out. At the time of booking, please mention in the requested field the EIPA project number Bastion Hotel Townhouse Hotel Hotel Derlon Designhotel Maastricht Hampshire Eden

Working language The seminar will be conducted in English. Fee EIPA Members * fee: 1089 Regular fee: 1210 The fee includes documentation, two lunches, one dinner and refreshments.

5 Registration Form Performance Management in Public Sector Organisations: The Contribution of the CAF Maastricht (NL), February 2016 Surname:... Title:... M / F First name:... Organisation:... Department:... Current position:... Work address:... Postal code & Town:... Country:... Telephone number:... Fax number:... address:... Invoice information Organisation:... Department:... Address:... Postal code & Town:... Country:... VAT number:... Your reference number:... address:... Payment The fee includes participation in the seminar, documentation, two lunches, one dinner and beverages 1089 (EIPA Member fee) 1210 (Regular fee) Method of payment Bank transfer Credit card American Express card Eurocard/Mastercard Visa card Card number:... Expiry date:... /... Name card holder:... (in case this differs from above) Address card holder:... (in case this differs from above) Postal code:... Country:... (in case this differs from above) Card Validation Code:... (the last three digits on the back of your card) Exempt from VAT by virtue of Article 11, Para. 1 (o), Sub-para. 2 of the Dutch Law on VAT of 1968 Meals Vegetarian Fish allowed Other dietary requirement:... Kindly complete the online registration form at before 2 February 2016 Ms Dorina Claessens, European Institute of Public Administration, O.L. Vrouweplein 22, P.O. Box 1229, 6201 BE Maastricht, The Netherlands, Tel.: , fax: , d.claessens@eipa.eu Your name and address will be part of EIPA s database for our mailing purpose only. Please tick if you do not want to be included in our mailing database.

.. Postal code & Town:... Country:... VAT number:... Your reference number:... E-mail address:.

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