MEDICAL TYPIST. Creating healthy and safe environments Welcoming new ideas

Transcription

1 MEDICAL TYPIST 1. PURPOSE OF POSITION This position is responsible for providing a Dictaphone/Winscribe word processing, medical typing service to Taranaki District Health Board (TDHB) in an efficient and productive manner. 2. ORGANISATIONAL VALUES The TDHB is committed to the strategic actions and behaviours of Work Together : Treating people with trust, respect and compassion Communicating openly, honestly and acting with integrity Enabling professional and organisational standards to be met Support achievement and acknowledging successes Creating healthy and safe environments Welcoming new ideas 3. DIMENSIONS Reports to: Coordinator, Medical Typists Number of people reporting to you 0 Financial limits authority 0 Operating Budget 0 4. WORKING RELATIONSHIPS External Health Share Other DHB s Transcription NZ General Practitioners Internal Consultants, Registrars, other DHB staff Visiting Consultants Page 1 of 5

2 5. ACCOUNTABILITIES Key area of responsibility 1. Effectively performs medical transcription within the Medical Typing department. Expected outcomes Provide an effective and timely Dictaphone/Winscribe word processing service for general medical and surgical specialities, including operating theatre and other areas as required. Ensures clinical typing, some digital images and scanned documents are linked to the electronic patient record. Undertakes general clerical duties, eg photocopying, filing, sending of faxes, ordering stores, sorting mail. Undertakes general administration work and day to day functioning of the work area as required. Manages time effectively. Evaluates work levels and plans accordingly. Acts as a role model and accepts responsibility for own work to meet department standards. 2. Customer Service and Communication Confidentiality is maintained at all times. Provides an efficient and punctual service to customers. Demonstrates cultural sensitivity. Provides support as appropriate to colleagues by acknowledging and respecting the view of others. Shares knowledge and skills with others, as required and assists with orientation. Communicates with clients and other staff in a friendly, clear, effective and helpful manner. Develops and maintains a good rapport with other hospital staff/departments. Demonstrates the ability to give constructive feedback to peers and encourages open, honest, safe discussion amongst team. Organisational Accountabilities Treaty of Waitangi Expected Outcome for all employees The Taranaki District Health Board embraces the three principles of the Treaty of Waitangi. In practical terms this means: Partnership; working together with iwi, hapu, whanau and Maori communities to develop strategies for improving the health status of Maori Participation; involving Maori at all levels of the sector in planning, development and delivery of health and disability services that are put in place to improve the health status of Maori March 2014 Page 2 of 5

3 Organisational Accountabilities Health and Safety Responsible for the provision of a safe workplace and ensuring the health & safety of those working in or visiting the workplace under your control means: Expected Outcome for all employees Protection; ensuring Maori wellbeing is protected and improved as well as safeguarding Maori cultural concepts values and practices Maintains a safe and healthy environment Complies with health & safety policies and procedures Carries out work in a way that does not adversely affect their health and safety or that of other workers Complies with procedures and correctly use personal protective equipment and safety devices provided Contributes to hazard identification and management process Reports accurately near misses/incidents/accidents in a timely manner Participates in health and safety matters Personal Development Fully contributes to the team s performance and is committed to identify and pursue opportunities for developing new knowledge and skills. Participates in the performance appraisal process where personal performance and development is reviewed. Willing to accept new responsibilities, acquire and demonstrate relevant new knowledge. 6. VARIATION TO DUTIES Duties and responsibilities described above should not be construed as a complete and exhaustive list as it is not the intention to limit in any way the scope or functions of the position. Duties and responsibilities can be amended from time to time either by additional, deletion or straight amendment to meet any changing conditions, however this will only be done in consultation with the employee. March 2014 Page 3 of 5

4 7. CAPABILITY REQUIREMENTS Capabilities are the behaviours demonstrated by a person performing the job. Capabilities identify what makes a person most effective in a role. Those listed below are expected for the Medical Typing team roles in the organisation. The required capabilities can change as the organisation develops and the roles change. Capability Effective Communication Shares well thought out, concise and timely information with others using appropriate mediums. Ensures information gets to the appropriate people within the organisation to facilitate effective decision making Decision Making/Problem Solving Demonstrates effective and timely decision making/problem solving techniques. Aware of the impact of decisions on key stakeholders and consults as appropriate utilizing available resources. Is proactive and effective when problem solving is required. Innovation/Initiative Continually strives for new and improved work processes that will result in greater effectiveness and efficiencies. Questions traditional ways of doing things when choosing a course of action or finds new combinations of old elements to form an innovatve solution. Resilience/Flexibility Articulates differing perspectives on a problem and will see the merit of alternative points of view. Will change or modify own opinons and will switch to other strategies when necessary. Adjusts behaviour to the demands of the work environment in order to remain productive through periods of transition, ambiguity, uncertainty and stress. Cultural Safety Demonstrates a commitment to cultural safety by meeting and exceeding the cultural needs of clients/customers/colleagues. Manages cultural ambiguity and conflicting priorities well. Understands concepts of whanaungatanga and manaakitanga and Maori cultural orientation to whanau, hapu and iwi. Teamwork Works to build team spirit, facilitates resolution of conflict within the team, promotes/protects team reputation, shows commitment to contributing to the teams success. March 2014 Page 4 of 5

5 8. EDUCATION Education, Skill and Experience Computer literate with good word processing Winscribe dictation, Medical typing of letters and clinic typing IBA to link typing to medical record and search for patient information communication and distributing typing Medical Terminology knowledge certification preferred 9. SKILLS Able to learn new programmes and systems quickly. Excellent grammar and spelling. Knowledge of the health environment. Good communication skills. Time management and organisational skills. Able to work independently under pressure. Team player; supportive, positive and flexible attitude. Has a commitment to quality, accuracy and efficiency and professional presentation. 10. EXPERIENCE Experience in delivering a transcription service. March 2014 Page 5 of 5