Workforce Central BAU Support Administrator

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1 Date: 19 October 2015 Job Title : Workforce Central Department : Rita/Workforce Central Team Location : WDHB Site, Takapuna Reporting To : Rita/Workforce Central Team Team Leader/Project Manager Direct Reports : Nil Functional Relationships with : Internal - WFC / RiTA Implementation Team members - WFC Application End Users (Waitemata DHB Employees, Approving Managers, Hiring Managers Schedulers and Time Card Administrators) - Human Resources Team Members - Communication Advisors - WFC Operational, Implementation and Steering Groups/Committees or User Groups External - ha SSC (Staff Services Centre) Team Members - Auckland DHB WFC Team Members - Kronos Consultants / Support - health Alliance Team Members Our Purpose, Values and Standards At the heart of Waitemata DHB is our promise of better care for everyone. This promise statement is the articulation of our three-fold purpose to: 1. promote wellness, 2. prevent, cure and ameliorate ill health and 3. relieve the suffering of those entrusted to our care. At the heart of our values is the need for all of us to reflect on the intrinsic dignity of every single person that enters our care. It is a privilege to be able to care for patients, whānau and our community, a privilege that is sometimes overlooked in our day to day work. Our standards and behaviours serve as a reminder to us all about how we are with our patients and with each other. Waitemata District Health Board -JOB DESCRIPTION - Page 1

2 Purpose of the role : This role provides: a) Businesses as usual (BAU) WFC information, reporting, education and technical/functional support to WFC users at Waitemata DHB; b) Administrative and training support to the RiTA Team to assist with the achievement of Implementation Programme milestones; and c) WFC Team backup to complete weekly business critical pay run functions and associated data analysis. KEY TASKS EXPECTED OUTCOMES Help Desk Roles and Responsibilities - Maintain up to date expertise in the use, operation and fundamentals of Kronos Workforce Central; and all associated Waitemata DHB policies/expectations. - Maintain a sound knowledge of associated departmental roles and responsibilities (i.e. HR and SSC); to users/stakeholders with comprehensive and accurate assistance. - Respond to application software support requests (Help Desk) in a prompt, courteous and knowledgeable manner. - Monitor the use of the WFC solution and identify business groups requiring additional support. - Present a positive image of WFC in all interactions with users and stakeholders. New Employee Support - Identify and set-up WFC accounts for new WFC users. - Complete training of new employees to achieve user confidence and procedural compliance. Post Implementation Support - Provide support to users as and when required. - Identify users and/or groups requiring additional support; and in collaboration with other WFC team members, organise and provide an appropriate level of training to achieve user mastery. Reportables and Feedback Roles and Responsibilities - Identify organisational WFC reporting or data analysis requirements. - Design / generate reports or other analysis to meet organisational and/or user requirements. - Complete and distribute reports as agreed with the Team Leader. Applications Upgrades Participate in the testing and implementation of Service Pack or other application upgrades. RiTA Implementation Programme Accountabilities: Organisation of new user training schedules Roles - Book venues, equipment and attendees in consultation with the RiTA Implementation/Support Consultants, as per the Waitemata District Health Board -JOB DESCRIPTION - Page 2

3 KEY TASKS EXPECTED OUTCOMES and Responsibilities. training programme. - Participate with user training as and when required to ensure key implementation milestones RiTA Implementation and Support Programme Roles continue to be met. and Responsibilities. - Support Implementation/Support Consultants or other team members with all aspects requiring assistance. Business Critical Pay Run Accountabilities: Maintain expert knowledge and user skillbase of key WFC application Pay Period Close processes as necessary to check, close and export weekly payroll files to the ha Staff Services Centre for processing. System Failure Escalation Roles and Responsibilities - Assist as and when required to mitigate and resolve system failures adversely affecting software functionality and/or successful pay run processes. - Document key milestones/solutions throughout an escalation process. Statutory & Treaty of Waitangi obligations Ensures the professional and political integrity of WDHB by carrying out all functions in compliance of the Treaty of Waitangi and by demonstrating a serious commitment to keeping the treaty alive. To recognise individual responsibility for workplace Health & Safety under the Health & Safety Act 1992 & Amendments 2002 Shows sensitivity to cultural complexity in the workforce and patient population Support WDHB H&S Culture by: Following & complying with H&S policies & processes & applying them to their own work activities Identifying, reporting & self-managing hazards where appropriate Early and accurate reporting of incidents at work Waitemata District Health Board -JOB DESCRIPTION - Page 3

4 PERSON SPECIFICATION POSITION TITLE: Workforce Central Qualification Minimum Diploma in adult education and/or Human Resource. Preferred Healthcare experience with supporting qualifications. Experience Solid understanding of the interpretation and application of Employee Agreements / Contracts. Demonstrated computer application competencies. Healthcare sector project experience. Experience providing IT application support including prior experience in providing different types of Tier 1 support (ie telephone, on-site, remote access) in a Support Centre role Skills/Knowledge/Behaviour Consistent Demonstration of Organisational Values Administrative skills including MS Office- in particular Excel, Word and Visio) Energy, Initiative and Enthusiasm Strong leadership and project management skills. Waitemata District Health Board -JOB DESCRIPTION - Page 4

5 Relationship Building Skills Attention to detail Team Player Strong Oral and Written Communication Skills Issue Resolution Skills Waitemata District Health Board -JOB DESCRIPTION - Page 5

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