Drug & Alcohol Services

Transcription

1 Drug & Alcohol Services in Norfolk Guide for professionals Valid until September 2013 Supported by Norfolk County Council

2 Introduction Welcome to this guide for professionals, which aims to give information and guidance about local and national organisations and their services. This guide has been designed as a reference tool to help professionals refer/signpost their clients to the most appropriate agency. Confidentiality All the agencies in this booklet provide a confidential service. Confidentiality is not passing on information without the clients knowledge or agreement. It should only be necessary to break confidentiality if someone s safety is at great risk. Key BBV Blood borne virus service Hepatitis B, C and HIV screening and Hepatitis B vaccination Interpretation and translation service (INTRAN) Contents Page Adult services 4 Young people services 9 Other local 13 service providers Other useful organisations 17 local and national groups Family/carers self-help 19 and support local and national groups Norfolk needle and syringe 21 exchange scheme outlets Needle and syringe exchange scheme SR Self-referrals, referrals from GP practice or any other agency Wheelchair access

3 Adult Services commissioned by Norfolk County Council on behalf of Norfolk Drug & Alcohol Partnership The Matrix Project The Matrix Project bring vital services to sex workers across Norfolk either via their open access day service or their mobile unit. This unit works up to 4 nights a week in the red light district of Norwich and local premises, providing confidential advice, support, information and services in an environment which clients are used to. Other services BBV SR Supply of condoms Contraception and safer sex advice Advice on safer working Needle exchange Specialist crisis intervention to people experiencing domestic abuse, exploitation, or coercion into sex work Interventions for young people Support to families and partners Training to other professionals Contact information Adelaide Street Health Centre, Norwich, NR2 4JL Mob: Deb Jo Karen Fran debbie.matrix@nhs.net Mon - Fri 9am - 5pm Outreach: four evenings a week. 4 5

4 Norfolk Recovery Partnership (NRP) NRP provide advice and treatment for adults with drug and alcohol problems across Norfolk. They offer a range of services from expert advice through to full confidential assessment, leading on to a comprehensive range of treatments to meet needs. Service users aged 18 years old and above can drop in at any time to one of their five bases across Norfolk and talk to a member of staff or access their needle exchange services. If they want, they can be assessed straight away. NRP also include an integrated network working across the criminal justice system including probation and prisons. Other services BBV SR Assessment Psychological Therapies Detoxification Prescribing for opiates Support to reduce Working with friends and families Working with other services Care coordination and key working Recovery cafés Contact information www Helpline (24 hrs): Fax: recovery@ norfolkrecoverypartnership.org.uk Norfolk Recovery Partnership c/o The Weavers Centre, Hellesdon Hospital, Drayton High Road, Norwich, NR6 5BE Referrals Self-referrals and referrals made by professionals will be accepted. Please note that to self-refer, people must be registered with a GP practice in Norfolk. Self-referral Options Option 1: Send an to the address above including name, telephone, GP, and a convenient time to be called between 9am and 5pm Monday to Friday. Option 2: Phone Call between 8am and 6pm Monday to Friday (calls charged at a local rate from mobiles and landlines). Option 3: By post Print and complete the referral form available on their website and send to their main address above. 6 7

5 Main service locations The main service locations across Norfolk where people may attend appointments or go to meetings are: Norwich: 7 Unthank Road Norwich NR2 2PA The Weavers Centre, Hellesdon Hospital Drayton Road Norwich NR6 5BE East Norfolk: The Willow Centre Northgate Hospital Northgate Street Great Yarmouth NR30 1BU West Norfolk: 5-9 Chapel Street Kings Lynn Norfolk PE30 1EG North Norfolk: 1A St Nicholas Court North Walsham NR28 9HN South Norfolk: The Breckland Business Centre St Nicholas Street Thetford IP24 1BT Please note that in Thetford as a temporary measure they are working out of: The Matthew Project 1st Floor Office Tanner Court Tanner Street Thetford IP24 2BQ Prisons: HMP Norwich HMP Wayland HMP Bure Young people services commissioned by Norfolk County Council on behalf of Norfolk Drug & Alcohol Partnership 8 9

6 The Matthew Project Under18 service This is a multi-agency team of drug and alcohol workers providing universal, targeted and specialist interventions for young people aged under 18 years across Norfolk. The team also provide advice and support to parents and carers, and young people whose family use substances. Other services BBV Brief interventions Formal and informal education Targeted outreach One to one support and counselling Harm reduction, needle exchange and community prescribing Family interventions Access to residential Contact information www The Matthew Project Under18 Voluntary Norfolk Pottergate Norwich NR2 1DZ Fax: under18@matthewproject.org Mon - Thurs 9am - 5pm Fri 9am pm Accessing the Under18 Service Referrals accepted from any agency identifying a substance misuse need: 1. A non-specialist substance misuse professional completes a CAF, identifying needs requiring a multiagency response including substance misuse needs and invite the service to a multi-agency meeting with the aim of creating a team around the child. OR 2. A non-specialist substance misuse professional identifies substance misuse related needs and makes a referral to the service by ringing. Questions will be asked of the referring agency to establish the most appropriate way forward. It is expected that a basic level of information relating to the young persons drug and/or alcohol related needs will be provided by the referrer. An agreed referral checklist will be used by all substance misuse workers to: Collect the basic level of drug and/or alcohol information required; Assess if a CAF is in existence / needed when a referral is made SID is a tool to support professionals in identifying young people s substance misuse needs. A copy of this tool is downloadable from:

7 The Matthew Project Youth Team Substance misuse support for young people under 25 years. The team provide advice and education to young people across the county in schools, colleges and other community outreach settings. Other services Other local service providers One-to-one support for alcohol misuse One-to-one coaching Stop smoking service Contact information www The Matthew Project Youth Team Voluntary Norfolk Pottergate Norwich NR2 1DZ Fax:

8 Hebron Trust Hebron Trust provide a residential abstinent-based treatment service for women aged 18 and over with serious drug and alcohol problems. They also provide an abstinent aftercare structured service in the community. Admission is dependent on interview and funding. Please telephone for application form. Other services SR BBV 12 Step Programme Group work One-to-one counselling and CBT Relapse prevention Personal development courses Relationships workshops / anger management / assertiveness Healthcare and nutrition Debt management / DWP advice Help support into paid employment Contact information www Hebron House, 12 Stanley Avenue, Norwich, NR7 0BE info@hebrontrust.org.uk Mon - Fri 9am pm The Magdalene Group The Magdalene Group aims to improve the quality of people s lives by preventing sexual exploitation and coercion. It provides support to those involved in sex work and offers opportunities for change. It has a Christian ethos, which welcomes people of all faiths and none. Their projects include: The ROSE Campaign aims to highlight the issues of sexual exploitation in young people and women by working in a multi-agency way to develop systems and strategies to prevent and tackle this. The Jigsaw Programme works with schools in Norfolk to help young people stay safe online by helping pupils, parents and professionals to identify the potential signs of abuse. Other services Outreach Drop In Prison Visiting Befriending Contact information www Helpline Office tel: support@magdalenegroup.org 61 King Street, Norwich, NR1 1PH SR 14 15

9 Phoenix Futures Phoenix Futures took over the running of NORCAS in April 2013 with the aim of enabling existing service users to continue to receive a high quality specialist service whilst benefitting from the stability offered by a national provider. Local services provided Kings Lynn Supported Housing Supporting People Norfolk DIP Gamcare, Norfolk and Suffolk Over 50s Service, Norfolk Affected Others (Young People) Alcohol & Sexual Health Outreach (Young People) Contact information www Phoenix Futures, ASRA House, 1 Long Lane, London, SE1 4PG Tel: (National Referral Line) Office tel: Fax: info@phoenix-futures.org.uk SR For information on services previously provided by NORCAS and not listed here, contact Norfolk Recovery Partnership. Other useful organisations Local GYROS (Great Yarmouth Refugee Outreach & Support) Tel: fiona@gyros.org.uk Provides information, advice, guidance and advocacy to support migrant communities in Great Yarmouth. Hep C Norfolk Support Group Tel: info@hepcnorfolk.org Offers support to those who are affected by the Hepatitis C virus. SmokeFree Norfolk Helpline: An NHS service for people who are ready to stop smoking and need support. National Alliance: Advocacy for Drug Treatment Helpline: (local rate) info@m-alliance.org.uk Offers a telephone helpline, and advocacy for drug service users. Drinkline Helpline: (24 hrs) Information and advice for people concerned about their own or other people s alcohol problems

10 FRANK Helpline: (24 hrs) Information and advice about drugs. HERON Norfolk s database of self-help groups, statutory and voluntary agencies. Narcotics Anonymous Helpline: (24 hrs) Run self-help groups for people who are recovering addicts to meet and help each other to stay clean. NHS Direct Helpline: (24 hrs) Offer a confidential nurse advice and health information service. Samaritans Helpline: (24 hrs) jo@samaritans.org Offer a listening service for anyone experiencing an emotional crisis. Sexual Health Line Helpline: (24 hrs) Offer advice about HIV/AIDS, sexual health, local services, clinics and support. Family/carers self-help and support Local groups Families Anonymous Helpline: (lo-call ) Offer support groups for families and friends of people with a drug problem. Linking Together (West Norfolk) Tel: rebeccawnc@hotmail.co.uk Offer support to carers of people with substance misuse problems. The Matthew Project Tel: support@matthewproject.org Adults Under Text Offer support to friends and relatives of people misusing drugs or alcohol. National groups ADFAM National Tel: admin@adfam.org.uk Provide information and support to families and friends of drug users

11 Al-Anon Family Groups Helpline: Office: Offer support for family and friends of problem drinkers. Phone the helpline or visit website for details of groups. Alateen meetings Office: Aimed at young people aged 12 to 17 years who have been affected by someone else s drinking. Phone the office for details of local groups. National Association for the Children of Alcoholics Helpline: helpline@nacoa.org.uk Offer a listening and advice service. PADA Parents Against Drug Abuse (24 hrs) helpline: admin@pada.org.uk Delivers support and services to the friends and families of substance users. Norfolk Needle Exchange Scheme This a confidential and anonymous service. For information regarding the scheme contact Paul Brierley. Office tel: , paul.brierley@nhs.net Attleborough Lloyds Pharmacy, 7 Church St, NR17 2AH Aylsham Lloyds Pharmacy, 6 Market Place, NR11 6EH Costessey Roundwell Pharmacy, Dr Torrence Way, NR5 0GB Sainsburys Pharmacy*, William Frost Way, NR5 0EX Cromer The Matthew Project, The Junction, 4a Garden Street, NR27 9HN Boots Chemist, Church Street, NR27 9HH Dereham Boots Chemist, 35 Market Place, NR19 2AP Lloyds Pharmacy, Orchard Surgery, Commercial Road, NR19 2AW

12 Diss Boots Chemist, 9 Market Place, IP22 3AB Downham Market Boots Chemist, Wales Court, PE38 9JZ Willows Pharmacy, Paradise Road, PE39 9JE Fakenham CO-OP Pharmacy, The Portakabin, Rainbow Superstore, NR21 8JG Fakenham Pharmacy, Meditrina House, Trinity Road, NR21 8SY Gorleston Boots Chemist, Coliseum Precinct, High Street, NR31 6QX Superdrug PLC, 138 High Street, NR31 6QX Great Yarmouth Phoenix Futures, 59 North Quay, NR30 1JH NRP, Northgate Hospital, NR30 1BU Boots Chemist, 3 Market Gates Shopping Centre, NR30 2AX Boots Chemist*, Unit E1 Gapton Hall Retail Park, NR31 0NL CO-OP Pharmacy, King St, NR30 2PW Greyfriars Pharmacy, 5 Greyfriars Way, NR30 2QE Town Pharmacy*, 171 King Street, NR30 2PA Heartsease Hamblins Pharmacy, Noble Close, NR7 9RJ Hellesdon NRP, Weavers Centre, Hellesdon Hospital, NR6 5BE Lloyds Pharmacy, 81 Middletons Lane, Norwich, NR6 5SR Hemsby Natural Health Pharmacy, 3 Kingsway, NR29 4JT Holt Boots Chemists, 21 High Street, NR25 6BN Hoveton Roys Pharmacy Ltd, Station Road, NR12 8DB Reads Pharmacy, Station Road, NR12 8UR Hunstanton Lincolnshire CO-OP Pharmacy, 8 Valentine Road, PE36 5NP

13 Kings Lynn NRP, North House, Goodwins Road, PE30 5NW Boots Chemist, 53 London Road, PE30 5QH Boots Chemist, High Street, PE30 1BL Boots Chemist, Hardwick Retail Park, PE30 4NA Clock Pharmacy, 1 Gayton Road, PE30 4EA CO-OP Pharmacy, 38 Loke Road, PE30 2AB Numark Pharmacy, Rainbow Superstore, Langley Road, PE30 3UG Loddon Boots Chemist, 4 High Street, NR14 6AH Long Stratton CO-OP Pharmacy Ltd, The Street, NR15 2XJ Mulbarton Boots Chemist, The Old School, The Common, NR14 8AE Mundesley Coastal Pharmacy, 17 High Street, NR11 8GH North Walsham Boots Chemist, 13 Market Place, NR28 9BP CO-OP Pharmacy, 11 Market Place, NR28 9BP Norwich City Reach, West Pottergate Health Centre, NR2 4BX Matrix Project, Adelaide Street Health Centre, NR2 4JL Matthew Project, 24 Pottergate, NR2 1DX Homeless Outreach Team, 35/37 Exchange Street, Norwich, NR2 1DP NRP, 7 Unthank Road, NR2 2PA Wensum Valley Assessment & Treatment Centre, 8A Bates Green, NR5 8YT Boots Chemist, Anglia Square, NR3 1DY Boots Chemist, London Street, NR2 1LD Boots Chemist*, 55 Wessex Street, Norwich, NR2 2TJ Boots Chemist, 562a Dereham Road, NR5 8TU Boots Chemist, 78 Hall Road, NR1 3HP

14 Boots Chemist, 90/92 Colman Road, NR4 7EH Boots Chemist, 93 Aylsham Road, NR3 2HW Boots Chemist, Castle Mall Shopping Centre, NR1 3DD Boots Chemist, Lawson Road Health Centre, NR3 4LE Boots Chemist, Magdalen Medical Practice, NR3 4LF Boots Chemist*, Unit 5 Riverside Retail Park, Albion Way, Norwich Boots Chemist, Unit 8 Bowthorpe Centre, NR5 9HA CO-OP Pharmacy, 103 Magdalen Street, NR3 1LN CO-OP Pharmacy, 323 Aylsham Road, NR3 2AB Hurn (Chemists) Ltd, 143 Unthank Road, NR2 2PE Lloyds Pharmacy, 143 Colman Road, NR4 7HA Lloyds Pharmacy, 2 Mandela Close, Oak Street, NR3 3BA Lloyds Pharmacy, 22 West End Street, NR2 4JJ Lloyds Pharmacy, 42 Earlham West Centre, NR5 8AD Lloyds Pharmacy, 25A Earlham Road, NR2 3AD Natural Health Pharmacy, 117f Ipswich Road, NR4 6LD Natural Health Pharmacy, 1 St. Johns Close, Hall Road, NR1 2AD Superdrug PLC, 12 St Stephens Street, NR1 3SA T&C Hunt Pharmacy, 205 Plumstead Road, NR1 4AB Thorpe Pharmacy, 202 Thorpe Rd, NR1 1TN Vauxhall Pharmacy, 22 Suffolk Square, NR2 2AA Wm Morrison Pharmacy*, Albion Way, Riverside, NR1 1WU Woodside Pharmacy*, 140 Woodside Road, NR7 9QL Old Catton Lloyds Pharmacy, 94 The Paddocks, NR6 7HS Poringland CO-OP Pharmacy, The Street, Poringland, NR14 7JR Reepham Motts Pharmacy, Market Place, NR10 4JJ Sprowston Boots Chemist, Willow Wood Surgery, Aslake Close, NR7 8ET Stalham Boots Chemist, High Street, NR12 9AS

15 Swaffham CO-OP Pharmacy, 38 Market Place, PE37 7QH Taverham Lloyds Pharmacy, 262 Fakenham Road, NR8 6AD Terrington St John Willows Pharmacy, 2 Old Church Road, PE14 7XA Thetford NRP, The Healthy Living Centre, Croxton Road, IP24 1JD Matthew Project, 1st Floor Offices, Tanner Court, Tanner St, IP24 2BQ Boots Chemist, 29 King Street, IP24 2AN Healthy Living Pharmacy, Healthy Living Centre, Croxton Road, IP24 1JD Lime Pharmacy, Grove Road Surgery, Grove Street, IP24 2HY Sainsbury s Pharmacy*, London Road, Thetford, IP24 2RL Tesco Pharmacy, Norwich Road, IP24 2RL Watton Boots Chemist, 1 Chaston Place, High St, IP25 6AE Total Health Pharmacy*,14 Gregor Shanks Way, IP25 6FA Wells David Jagger Ltd, 5 Staith Street, NR23 1AG Wymondham CO-OP Pharmacy, 47 Market Place, NR18 0AJ * Pharmacies marked with an asterisk have extended opening hours

16 How to get more copies of this guide Electronic copies of this publication can be downloaded from the Norfolk Drug and Alcohol Partnership website: Hard copies can be requested by sending a short to the group mailbox at Norfolk Drug and Alcohol Action Team: daat.info@norfolk.gov.uk The Norfolk Drug and Alcohol Action Team are now located at: County Hall, Room 303/304 Martineau Lane, Norwich, NR1 2DH Tel: Fax: If you need this information in large print, or in an alternative version, please contact the INTRAN Champion at Norfolk County Council on

17 Published by the Norfolk Drug and Alcohol Partnership 9th Edition April 2013 Supported by Norfolk County Council