Association for Project Management Business Management System

Size: px
Start display at page:

Download "Association for Project Management Business Management System"

Transcription

1 Association for Project Management Business Management System December 2012

2 2 Association for Project Management About APM Formed in 1972, the Association for Project Management (APM) is committed to developing and promoting professional project, programme and portfolio management across all sectors of industry through raising awareness and standards in the profession. It enjoys the benefits of a large and committed volunteer base, dedicated professional staff and outsourced specialist services. Successful projects are integral to the development of the UK economically, socially and environmentally. In response to the critical role project management plays in UK society, APM is committed to developing the profession through its three strategic themes: 1 Development and maintenance of standards and knowledge. 2 The promotion and application of those standards and knowledge. 3 Development and maintenance of the APM infrastructure. The association is a registered charity with over 19,500 individual and approximately 500 corporate members making it the largest professional body of its kind in Europe. As part of its strategy to raise awareness and standards in the profession it is currently in the process of applying for a Royal Charter. The APM offers membership, qualifications, events, publications and much more. Objectives The APM Business Management System (BMS) is the management framework within which all parts of APM operate. The objectives of the organisation are established for the business by the APM Board and devolved to the APM Executive. These objectives are disseminated through the management group and cascaded throughout the APM s operational and functional departments. At the core of the BMS is a policy framework that defines how we operate. All management systems operating across our business are part of the BMS. This enables us to manage our business and meet the standards we have set ourselves whilst ensuring legal and regulatory compliance. Embedded within the delivery of our services and products through the BMS is a commitment to quality and continual improvement. This increases our probability of enhancing stakeholder satisfaction and the satisfaction of other interested parties. It gives APM and its stakeholders the confidence that the provision of services and products are delivered effectively and consistently to the standards required. We all share the responsibility for the delivery of high quality products and services and developing long term relationships with our stakeholders, customers and suppliers in order to achieve business excellence.

3 Quality Manual 3 Standards Quality policy, systems and processes The policy framework, defining our policy commitments and standards within the BMS, is managed and controlled by a formally documented, implemented and maintained governance process. Departmental/functional management systems form part of, and align with, the BMS. These systems reflect the APM Quality Policy which embeds quality into the way we work. Departmental application of the BMS is appropriate and proportionate to the nature of the work of the department. The BMS includes a Quality Policy with supporting Standards that are documented, implemented and maintained. Responsibilities, and supporting documentation, are defined within management systems. Managers and staff are responsible for the quality performance of their individual departments and outputs. Quality achievement APM employees are competent, with the necessary knowledge, training and experience, to carry out the roles they are required to do. Nominated quality representatives are identified at appropriate levels within the business and have responsibility for ensuring the application of the BMS within their department. This reflects quality requirements and ensures that quality performance is monitored and reported. All externally provided services are selected, approved, sourced and managed in accordance with the Contract and Procurement Policy. Provision of external services is subject to regular review through the management review cycle. Failings of our management system which have or could have resulted in non-compliance are investigated and corrected at the earliest opportunity. Certification and maintenance APM management systems may be certified externally by a number of recognised awarding bodies. The scope, applicability and suppliers of external certifications are reviewed annually to ensure that the scope of certifications/awards remains relevant and applicable to the business. Section 7.6 of ISO 9001:2008 is excluded from the scope of the BMS because APM does not use measuring equipment to verify the quality of its products. Overdue corrective actions which may impact on the ability to maintain an accreditation are escalated to operational/functional management to enable corrective or preventative action to be taken and minimise the risk of a major system failure.

4 4 Association for Project Management Stakeholder requirements Service and Operational Level Agreements (SLA/OLA s) are used to monitor third party contracts to and maintain APM s commitment to provide products and services which continually meet stakeholders quality criteria. Processes are defined to monitor stakeholder satisfaction and advocacy and to achieve business objectives. Processes are defined to manage the planning and implementation of new or changed products/services to stakeholder requirements. Processes are defined for handling stakeholder communications, including feedback, contract changes, enquiry handling and stakeholder complaints. Appropriate resources are made available to fulfil stakeholder requirements. Where APM design, deliver and maintain services, processes are defined to manage these activities to meet stakeholder requirements and defined quality criteria. Policy communication Quality, standards, systems and procedures within the BMS are communicated to all persons working within the organisation so that they are aware of their obligations. Internal communications support the promotion of the BMS, including changes and improvement initiatives. Lessons learned from process, audit and quality reviews are communicated within the organisation at management and operational levels, to improve working practices. Staff are actively encouraged to propose solutions to improve the BMS and the quality of service we deliver to our stakeholders. Monitoring, review and continuous improvement Quality objectives are documented, regularly monitored and periodically reviewed against actual performance. Processes are defined to measure, monitor and improve process performance. These include effectiveness and efficiency in order to drive continual improvement in the product/services delivered to our stakeholders. Managers ensure that quality assurance controls are established within the activities their staff perform, to ensure the service/product requirements are achieved and to minimise the risk of rework. Corrective and preventative action taken, as a result of a service or product failure, are documented and fed into the management review cycle to enable continual improvement of our management systems.

5 Quality Manual 5 Audit Internal audits, reviews and assessments will take account of the quality of service we deliver to our stakeholders and identify issues and risks requiring management attention. The BMS, including departmental applications and associated controls, are periodically audited to provide a planned, independent and documented assessment of the compliance, effectiveness and adequacy of them. All audits are completed in accordance with internal audit requirements. All audits are planned and carried out by competent personnel. The results of previous audits and BMS reviews will form part of the audit planning cycle. Audit results are recorded and reported to APM Executive. All actions arising out of audits, including changes in procedures, are documented, communicated, followed up and completed. Learning is shared across the organisation and with stakeholders and others as appropriate. Where improvements have been identified, plans are in place to deliver them. Such plans are reviewed in accordance with governance arrangements. The BMS is periodically reviewed. Document management A process enables documents and records, including quality manuals and plans, to be controlled, handled, stored, reviewed and disposed of appropriate to their security classification, document type and retention period. Documentation handled and stored but not owned by APM is managed in line with stakeholder requirements. Processes and responsibilities for the creation, review, approval, maintenance, disposal and control of the various types of documents and records will comply with the APM Information Security and Data Protection Policy and APM Document Retention as defined in the configuration control documents. BMS documents are reviewed in line with the governance process.

6 6 Association for Project Management Responsibilities All employees, suppliers and contractors All staff, including anyone who is contracted either directly or through a third party, are responsible for undertaking quality management activities in accordance with the Standards. They are also responsible for its implementation within the framework of the BMS policies, standards, processes and operating procedures. Chief Executive Ensures appropriate management systems, processes and procedures are designed, developed, disseminated and regularly reviewed. Defines and communicates quality policy and objectives. APM Executive Responsible for the achievement of this Standard. Endorse the Quality Policy and Standard and communicate it within their departments/ functional areas. Implement the Quality Standard and monitor its application. Appoint an operational/functional representative with particular responsibility for ensuring that the quality management system is properly implemented and is performing as intended. Nominate a departmental/functional audit representative to ensure the compliance and audit activities are undertaken in line with BMS standards. Assign key quality objectives to managers within their department/function. Review the department/function s quality performance in consultation with the operational/ functional management team and departmental/functional quality representative. Establish quality objectives and review performance against these at least annually. Ensure results of audits are being managed as part of management review.

7 Quality Manual 7 Operational/functional management Endorse the Quality Policy and Standard and effectively communicate them to all staff. Assign KPIs to staff including quality objectives and requirements defined within the BMS. Ensure that staff carry out their functions in terms of their responsibilities, objectives and performance. Review audit results from sites or other workplaces and take corrective action where noncompliance is identified. Escalate to their Executive head any risks or issues which may conflict with APM standards or objectives. Ensure that the quality criteria for new or changed services or products are defined and agreed with the stakeholder. Where implementation is managed through a programme or project ensures that there is a quality plan or similar document in place. Programme and Project Managers Development and maintenance of programme and project quality plans to meet stakeholder requirements, including the quality criteria established with appropriate stakeholders as applicable. Ensure that quality assurance activities are carried out as part of the programme and project management processes, e.g. design verification, project health checks and peer reviews. Provide record of programme/project management review. Ensure compliance with the group governance processes, e.g. Risk, Finance, HR, Procurement etc.

8 8 Association for Project Management Definitions Term Business Management System APM Quality Manual Quality Objectives Quality Plan Definition Controls for the business - also known as a quality management system. Means all entities in the APM, including its subsidiaries, business divisions, business units, contracts and joint venture companies. Defines the scope and structure of the management system. Sets out how the business will ensure quality criteria are met. May not all be measurable but still require management review. Defines the scope of the stakeholder s requirements and how quality criteria are met. The stakeholder usually defines and agrees the quality criteria to be applied which includes stakeholder sign-off during design, implementation, verification and closure phases.

9 Quality Manual 9 Requirements towards knowledge and education Business as usual and projects Suppliers Company secretary External influences: social, technical, environmental, economic, political APM Customers internal and external Ibis House Satisfaction Develop knowledge and standards Promote knowledge and standards Deliver products and services Maintain an infrastructure to support the above IT PMO BMS Membership development Branches and SIGS Customer and operational services Marketing Finance PS&K Other stakeholders: investors, competitors, regulators, users

10 10 Association for Project Management Our stakeholders Our risks Stakeholder requirements Risk register Compliance and continuous improvement Gap analysis Business management system Training and devlopment Leadership, mission, goals, values and vision Sustainability and assurance Resources - human, infrastructure, financial and knowledge Integrated management system model Inspection, audits and reviews Delivering stakeholder results Stakeholders Continual review of results and feedback

11 Quality Manual 11 Business management system overview Product definitions Customer journey Quality policy Policies Processes Work instructions Update Customer feedback and complaints process Business Management System Quality Manual Deliver Efficiency and business improvements Quality assurance process Deliver Reduced risk and cost Deliver Increased customer satisfaction and retention

12 Association for Project Management Ibis House, Regent Park Summerleys Road Princes Risborough Buckinghamshire HP27 9LE Telephone +44 (0) Facsimile +44 (0) Web apm.org.uk Version 1 BMS001

Compliance. Group Standard

Compliance. Group Standard Group Standard Compliance Serco is committed to good governance practices and the management of risks supported by a robust business compliance process SMS-GS-G2 Compliance July 2014 v1.0 Serco Public

More information

General Notes Time allowed 1 hour. Answer all 60 multiple choice questions Use the proforma answer sheet provided.

General Notes Time allowed 1 hour. Answer all 60 multiple choice questions Use the proforma answer sheet provided. Introductory Certificate The APM Project Fundamentals Qualification. Examination paper Candidate Number Date Location Examination Paper Sample Paper v1.4 General Notes Time allowed 1 hour. Answer all 60

More information

Operations. Group Standard. Business Operations process forms the core of all our business activities

Operations. Group Standard. Business Operations process forms the core of all our business activities Standard Operations Business Operations process forms the core of all our business activities SMS-GS-O1 Operations December 2014 v1.1 Serco Public Document Details Document Details erence SMS GS-O1: Operations

More information

ACCREDITATION. APM Academic CASE STUDY

ACCREDITATION. APM Academic CASE STUDY Introduction Manchester Metropolitan University (MMU) was awarded university status in 1992 and is one of the most extensive education centres in Europe, delivering undergraduate and postgraduate education

More information

Director of Asset Management and Repairs

Director of Asset Management and Repairs Job details Job title: Director of Asset Management Responsible to: Executive Director of Property Responsible for: Location: Overview of the role The overall purpose of the Director of Asset Management

More information

ACCREDITATION. APM Corporate CASE STUDY

ACCREDITATION. APM Corporate CASE STUDY Introduction The Costain Group is a leading international engineering Company with a global reputation for technical excellence built on more than 140 years of experience. Today it has a comprehensive

More information

Syllabus 2nd Edition

Syllabus 2nd Edition Syllabus 2nd Edition 2 Introductory Certificate Syllabus 2nd Edition 2nd Edition Introductory Certificate syllabus All of the syllabus elements should be taken within the context of a project and project.

More information

Introductory Certificate The APM Project Fundamentals Qualification

Introductory Certificate The APM Project Fundamentals Qualification Introductory Certificate The APM Project Fundamentals Qualification Syllabus, learning outcomes and assessment criteria aligned to the APM Body of Knowledge 6th edition The syllabus provides a summary

More information

Executive Director - Corporate Services

Executive Director - Corporate Services Job details Job title: Executive Director - Corporate Services Responsible to: Chief Executive Responsible for: Director of Finance, Director of Human Resources, Director of Business Assurance and Director

More information

Derbyshire Trading Standards Service Quality Manual

Derbyshire Trading Standards Service Quality Manual Derbyshire Trading Standards Service Quality Manual This Quality Manual has been developed to give a broad outline of how the Trading Standards Division s range of services comply with the requirements

More information

ACCREDITATION. APM Corporate CASE STUDY

ACCREDITATION. APM Corporate CASE STUDY Introduction Atos is an international information technology services company with annual 2011 revenue of EUR 8.5 billion and 74,000 employees in 48 countries. Serving a global client base, it delivers

More information

Qualification details

Qualification details Qualification details Title New Zealand Diploma in Organisational Risk and Compliance (Level 6) Version 1 Qualification type Diploma Level 6 Credits 120 NZSCED 080317 Quality Management DAS classification

More information

Do not open this paper until instructed by the invigilator. Please note: This question paper must not be removed from the examination room.

Do not open this paper until instructed by the invigilator. Please note: This question paper must not be removed from the examination room. APM Introductory Certificate in Project Management Exam paper Candidate Reference Number Date of Exam Location of the Exam General Notes Time allowed 1 hour Answer all 60 multiple choice questions Use

More information

ACCREDITATION. APM Corporate CASE STUDY

ACCREDITATION. APM Corporate CASE STUDY Introduction Established in 1969, The Open University (OU) was the world s first successful distance teaching university, founded on the belief that communications technology could bring high quality,

More information

FMCF certification checklist 2014-15 (incorporating the detailed procedures) 2014-15 certification period. Updated May 2015

FMCF certification checklist 2014-15 (incorporating the detailed procedures) 2014-15 certification period. Updated May 2015 FMCF certification checklist 2014-15 (incorporating the detailed procedures) 2014-15 certification period Updated May 2015 The Secretary Department of Treasury and Finance 1 Treasury Place Melbourne Victoria

More information

3 August 2012 Policy updated to reflect name changes and alignment with current Aurora Energy Group Policy standards.

3 August 2012 Policy updated to reflect name changes and alignment with current Aurora Energy Group Policy standards. Aurora Energy Risk Management Policy Version History REV NO. DATE REVISION DESCRIPTION APPROVAL 0 19/11/98 Risk Management Policy Prepared by: Manager Internal Audit 1 March 2007 Risk Management Policy

More information

Information governance strategy 2014-16

Information governance strategy 2014-16 Information Commissioner s Office Information governance strategy 2014-16 Page 1 of 16 Contents 1.0 Executive summary 2.0 Introduction 3.0 ICO s corporate plan 2014-17 4.0 Regulatory environment 5.0 Scope

More information

TÜV UK Ltd Guidance & Self Evaluation Checklist

TÜV UK Ltd Guidance & Self Evaluation Checklist ISO 9001:2015 Revision TÜV UK Ltd Guidance & Self Evaluation Checklist Why ISO 9001 is changing All ISO management system standards are subject to a periodic review under the rules by which they are written.

More information

ACCREDITATION. APM Corporate CASE STUDY

ACCREDITATION. APM Corporate CASE STUDY Introduction FCO Services delivers secure services across the globe that meet the demanding needs of government in some of the most challenging environments. As a Trading Fund, FCO Services provides competitive,

More information

Title: Rio Tinto management system

Title: Rio Tinto management system Standard Rio Tinto management system December 2014 Group Title: Rio Tinto management system Document No: HSEC-B-01 Standard Function: Health, Safety, Environment and Communities (HSEC) No. of pages: 23

More information

ACCREDITATION. APM Academic CASE STUDY. Faculty of Business and Law Coventry University

ACCREDITATION. APM Academic CASE STUDY. Faculty of Business and Law Coventry University Faculty of Business and Law Coventry University Introduction Coventry University can trace its roots back to 1843 when it opened as the Coventry School of Design. It developed into a polytechnic and in

More information

ACCREDITATION. APM Corporate CASE STUDY

ACCREDITATION. APM Corporate CASE STUDY Introduction Nuclear Engineering Services (NES) is a project-led organisation with over 60 years experience in the nuclear industry. The company specialises in the design, manufacture, assembly, test,

More information

White Paper. PPP Governance

White Paper. PPP Governance PPP Governance The Governance of Projects, Programs and Portfolios (PPP) (sometimes called project governance for convenience) is the sub-set of corporate and organisational governance 1 focused on assisting

More information

ACCREDITATION. APM Corporate CASE STUDY

ACCREDITATION. APM Corporate CASE STUDY Introduction Sellafield Ltd is responsible for safely delivering decommissioning, reprocessing, nuclear waste management and fuel manufacturing activities on behalf of the Nuclear Decommissioning Authority.

More information

The standard for extraordinary project professionals...

The standard for extraordinary project professionals... The standard for extraordinary project professionals... Registered Project Professional RPP Candidate Guidance RPP the standard for extraordinary project professionals from the RPP the standard for extraordinary

More information

ACCREDITATION. APM Corporate. HM Revenue and Customs CASE STUDY

ACCREDITATION. APM Corporate. HM Revenue and Customs CASE STUDY HM Revenue and Customs Introduction HM Revenue and Customs (HMRC) exists to make sure that the money is available to fund the UK s public services and to help families and individuals with targeted financial

More information

E- Mail:

E- Mail: Company Registered Number: 5045144 VAT Registration Number: 833 2781 27 Contact Name: Ian Parris Company Address: Units 1-6 The Old Station Higham Bury St Edmunds Suffolk IP28 6NL Tel: 01284 812520 Fax:

More information

Graduate Project Engineer

Graduate Project Engineer Position Information Package Graduate Project Engineer POSITION NUMBER: R15/16.15 APPLICATIONS CLOSE: 5:00pm Friday 2 nd October 2015 POSITION INFORMATION Salary: $52 344 - $60 501 (Band 5) Hours: Location:

More information

POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS

POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS Attachment 1 Position Title: Programs & Client Relations Manager Responsible to: Chief Executive Officer Responsibility: Programs Management and Client

More information

The following diagram gives the schematic structure of the system and clauses: 7. Documented Management System PLAN. Product / Service Delivery CHECK

The following diagram gives the schematic structure of the system and clauses: 7. Documented Management System PLAN. Product / Service Delivery CHECK INTEGRATING MANAGEMENT SYSTEM STANDARDS 1. INTRODUCTION This document sets out a proposed structure for the integration of three major management system standards; namely ISO 9001:2008, ISO 14001:2004

More information

Cyber Security Consultancy Standard. Version 0.2 Crown Copyright 2015 All Rights Reserved. Page 1 of 13

Cyber Security Consultancy Standard. Version 0.2 Crown Copyright 2015 All Rights Reserved. Page 1 of 13 Cyber Security Consultancy Standard Version 0.2 Crown Copyright 2015 All Rights Reserved Page 1 of 13 Contents 1. Overview... 3 2. Assessment approach... 4 3. Requirements... 5 3.1 Service description...

More information

Leadership, Governance and Management ACUTE HOSPITAL SERVICES. Supporting services to deliver quality healthcare JUNE 2013

Leadership, Governance and Management ACUTE HOSPITAL SERVICES. Supporting services to deliver quality healthcare JUNE 2013 QUALITY ASSESSMENT & IMPROVEMENT ACUTE HOSPITAL SERVICES JUNE 2013 Leadership, Governance and Management Supporting services to deliver quality healthcare Effective Care and Support Safe Care and Support

More information

ISO QMS Standards and Requirements

ISO QMS Standards and Requirements ISO 9001-2001 QMS Standards and Requirements ISO Sections ISO Standards Requirements 4 Quality management system 4.1 General requirements The organization shall establish, document implement and maintain

More information

Quality Assurance Framework

Quality Assurance Framework 1. Context Think s Quality Assurance Framework reflects a strong commitment to evidence-based decision making and continuous improvement. This is consistent with Think s aim to achieve excellence in all

More information

Risk Management. Group Standard

Risk Management. Group Standard Group Standard Risk Management Effective risk management allows Serco to improve customer service, maximize opportunities and reduce business loss from overruns and cost from risks that materialise SMS

More information

UoD IT Job Description

UoD IT Job Description UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management

More information

DNV GL Assessment Checklist ISO 9001:2015

DNV GL Assessment Checklist ISO 9001:2015 DNV GL Assessment Checklist ISO 9001:2015 Rev 0 - December 2015 4 Context of the Organization No. Question Proc. Ref. Comments 4.1 Understanding the Organization and its context 1 Has the organization

More information

The Body of Quality Knowledge

The Body of Quality Knowledge Introduction According to Dr. Juran every profession needs a body of knowledge as one of the foundations that defines the profession and provides the basis for regulation of the profession. The Body of

More information

ISO 9001:2015 WHAT YOU NEED TO KNOW

ISO 9001:2015 WHAT YOU NEED TO KNOW CUSTOMER FOCUS PROCESS APPROACH IMPROVEMENT LEADERSHIP FURTHER EXCELLENCE RELATIONSHIP MANAGEMENT ENGAGEMENT OF PEOPLE EVIDENCE BASED DECISIONS RISK MANAGEMENT ISO 9001:2015 WHAT YOU NEED TO KNOW HELPING

More information

A Guide to Corporate Governance for QFC Authorised Firms

A Guide to Corporate Governance for QFC Authorised Firms A Guide to Corporate Governance for QFC Authorised Firms January 2012 Disclaimer The goal of the Qatar Financial Centre Regulatory Authority ( Regulatory Authority ) in producing this document is to provide

More information

BSBMKG610A Develop, implement and monitor a marketing campaign

BSBMKG610A Develop, implement and monitor a marketing campaign BSBMKG610A Develop, implement and monitor a marketing campaign Revision Number: 2 BSBMKG610A Develop, implement and monitor a marketing campaign Modification History Release Release 2 Comments New release

More information

ISO 9001:2015 Quality Management Systems - The 2008-to-2015 Gap Analysis Checklist

ISO 9001:2015 Quality Management Systems - The 2008-to-2015 Gap Analysis Checklist 1. PURPOSE The purpose of this document is to detail the gaps between the superseded standard ISO 9001: 2008 and the current standard ISO 9001: 2015, to assist existing and potential clients assess their

More information

QUALITY MANAGEMENT SYSTEM REQUIREMENTS General Requirements. Documentation Requirements. General. Quality Manual. Control of Documents

QUALITY MANAGEMENT SYSTEM REQUIREMENTS General Requirements. Documentation Requirements. General. Quality Manual. Control of Documents Chapter j 38 Self Assessment 729 QUALITY MANAGEMENT SYSTEM REQUIREMENTS General Requirements 1. Establishing and implementing a documented quality management system 2. Implementing a documented quality

More information

Mouchel. Environmental Policy and Management Plan

Mouchel. Environmental Policy and Management Plan Environmental Policy and Management Plan Environmental Policy and Management Plan Contents Part 1 - Statement of Policy Part 2 - Organisation Part 3 - Management Plan Environmental Policy and Management

More information

WINNER S CASE STUDY. Project Management Company of the Year 2011 Moorhouse

WINNER S CASE STUDY. Project Management Company of the Year 2011 Moorhouse Category Winner Project Management Company of the Year 2011 Moorhouse Sponsor Overview Moorhouse helps organisations design and deliver successful transformation using a structured programme and project

More information

HEALTH SAFETY & ENVIRONMENT MANAGEMENT SYSTEM

HEALTH SAFETY & ENVIRONMENT MANAGEMENT SYSTEM HEALTH SAFETY & ENVIRONMENT MANAGEMENT SYSTEM September 2011 OUR HEALTH, SAFETY AND ENVIRONMENT POLICY OUR PRINCIPLE OF DUE CARE We care about the wellbeing of our people and our impact on the environment.

More information

Business Continuity Management Policy

Business Continuity Management Policy Business Continuity Management Policy Policy Holder: Authoriser: Caroline Gover, Head of Business Continuity Caroline Thomson, Chief Operating Officer Reviewed on: Feb 08 Reviewed on: Feb 08 Next Review

More information

Implementation of a Quality Management System for Aeronautical Information Services -1-

Implementation of a Quality Management System for Aeronautical Information Services -1- Implementation of a Quality Management System for Aeronautical Information Services -1- Implementation of a Quality Management System for Aeronautical Information Services Chapter IV, Quality Management

More information

Contact us: If you have any queries about the APM Competence Framework, please contact us on or by to:

Contact us: If you have any queries about the APM Competence Framework, please contact us on or by  to: Contact us: If you have any queries about the APM Competence Framework, please contact us on 01844 271681 or by email to: info@apm.org.uk Contents Rating scale 4 1 Ethics, compliance and professionalism

More information

Network Rail Infrastructure Projects Joint Relationship Management Plan

Network Rail Infrastructure Projects Joint Relationship Management Plan Network Rail Infrastructure Projects Joint Relationship Management Plan Project Title Project Number [ ] [ ] Revision: Date: Description: Author [ ] Approved on behalf of Network Rail Approved on behalf

More information

Safety, Health, Environment and Quality Management. The Biffa Way

Safety, Health, Environment and Quality Management. The Biffa Way Safety, Health, Environment and Quality Management. The Biffa Way We will keep our people, our customers and the environment safe and take action if we see danger. Ian Wakelin Chief Executive 2 SHEQ Management

More information

INTERNAL AUDIT CHARTER

INTERNAL AUDIT CHARTER APPENDIX A INTERNAL AUDIT CHARTER Version Control Version No Author Date 1.2 Anna Wright September 2014 Shared Service Senior Auditor 1.3 Lisa Cotton August 2015 Shared Service Senior Auditor 1.4 Lisa

More information

QUALITY MANAGEMENT SYSTEM MANUAL

QUALITY MANAGEMENT SYSTEM MANUAL The online version of this document is controlled. Therefore, all printed versions of this document are unofficial copies. QUALITY MANAGEMENT SYSTEM MANUAL 6901 Charles Street Towson, Maryland 21204 Manual

More information

The anglo american Safety way. Safety Management System Standards

The anglo american Safety way. Safety Management System Standards The anglo american Safety way Safety Management System Standards 2 The Anglo American Safety Way CONTENTS Introduction 04 Anglo American Safety Framework 05 Safety in anglo american 06 Monitoring and review

More information

WEST YORKSHIRE FIRE & RESCUE SERVICE. Business Continuity Management Strategy

WEST YORKSHIRE FIRE & RESCUE SERVICE. Business Continuity Management Strategy WEST YORKSHIRE FIRE & RESCUE SERVICE Business Continuity Management Strategy Date Issued: 12 November 2012 Review Date: 12 November 2015 Version Control Version Number Date Author Comment 0.1 June 2011

More information

Internal Audit Quality Assessment Framework

Internal Audit Quality Assessment Framework Internal Audit Quality Assessment Framework May 2013 Internal Audit Quality Assessment Framework May 2013 Crown copyright 2013 You may re-use this information (excluding logos) free of charge in any format

More information

Association for Project Management Professional Qualifications

Association for Project Management Professional Qualifications Association for Project Management Professional Qualifications APM adds strength to my working knowledge of project management. As a result my career and my confidence have developed in my everyday life

More information

REPORT 4 FOR DECISION. This report will be considered in public

REPORT 4 FOR DECISION. This report will be considered in public REPORT 4 Subject: Safety Readiness for the Summer 2013 Events Programme Agenda item: Public Item 7 Report No: 4 Meeting date: 28 May 2013 Report to: Board Report of: Mark Camley, Interim Executive Director

More information

ACCREDITATION. APM Academic CASE STUDY

ACCREDITATION. APM Academic CASE STUDY Introduction In 1858, John Ruskin opened a School of Art in Sidney Street, Cambridge, laying the foundation for the institution, which grew to become Anglia Polytechnic, and latterly the modern Anglia

More information

Performance audit report. Ministry of Education: Monitoring and supporting school boards of trustees

Performance audit report. Ministry of Education: Monitoring and supporting school boards of trustees Performance audit report Ministry of Education: Monitoring and supporting school boards of trustees Office of the Auditor-General Private Box 3928, Wellington 6140 Telephone: (04) 917 1500 Facsimile: (04)

More information

Quality Manual ISO 9001:2015 Quality Management System

Quality Manual ISO 9001:2015 Quality Management System Quality management input comprises the standard requirements from ISO 9001:2015 which are deployed by our organization to achieve customer satisfaction through process control. Quality Manual ISO 9001:2015

More information

Guideline. Records Management Strategy. Public Record Office Victoria PROS 10/10 Strategic Management. Version Number: 1.0. Issue Date: 19/07/2010

Guideline. Records Management Strategy. Public Record Office Victoria PROS 10/10 Strategic Management. Version Number: 1.0. Issue Date: 19/07/2010 Public Record Office Victoria PROS 10/10 Strategic Management Guideline 5 Records Management Strategy Version Number: 1.0 Issue Date: 19/07/2010 Expiry Date: 19/07/2015 State of Victoria 2010 Version 1.0

More information

Position Description

Position Description Position Description POSITION TITLE Risk and Compliance Coordinator POSITION NO 500024 DIRECTORATE DEPARTMENT UNIT REPORTS TO Corporate Services Organisational Development Risk and Compliance Manager Organisational

More information

Standard 1. Governance for Safety and Quality in Health Service Organisations. Safety and Quality Improvement Guide

Standard 1. Governance for Safety and Quality in Health Service Organisations. Safety and Quality Improvement Guide Standard 1 Governance for Safety and Quality in Health Service Organisations Safety and Quality Improvement Guide 1 1 1October 1 2012 ISBN: Print: 978-1-921983-27-6 Electronic: 978-1-921983-28-3 Suggested

More information

BUSINESS MANAGEMENT SYSTEM MANUAL

BUSINESS MANAGEMENT SYSTEM MANUAL BUSINESS MANAGEMENT SYSTEM MANUAL MS-MA-001-10 Page 1-15 Table 1: AMENDMENTS Amendment Number Description of Change Page No Effective Date 09 Full manual revision Full Document October 2012 10 Amendment

More information

RISK MANAGEMENT FRAMEWORK. 2 RESPONSIBLE PERSON: Sarah Price, Chief Officer

RISK MANAGEMENT FRAMEWORK. 2 RESPONSIBLE PERSON: Sarah Price, Chief Officer RISK MANAGEMENT FRAMEWORK 1 SUMMARY The Risk Management Framework consists of the following: Risk Management policy Risk Management strategy Risk Management accountability Risk Management framework structure.

More information

Enterprise Risk Management Policy

Enterprise Risk Management Policy Enterprise Risk Management Policy A Framework for Managing Opportunity and Risk Date: 27 November 2015 Version: 13.0 Classification: Unclassified Authors: Julie Holland - Risk Management Facilitator Quality

More information

Table 1: FIDIC Quality Management COMPLIANCE Checklist

Table 1: FIDIC Quality Management COMPLIANCE Checklist Table 1: FIDIC Quality Management COMPLIANCE Checklist Aspects related to Risk Management have been inserted and highlighted in light blue The aspects that are required by CESA to be complied with by Single

More information

IAF Mandatory Document for the Transfer of Accredited Certification of Management Systems

IAF Mandatory Document for the Transfer of Accredited Certification of Management Systems IAF MD 2:2007. International Accreditation Forum, Inc. IAF Mandatory Document IAF Mandatory Document for the Transfer of Accredited Certification of Management Systems (IAF MD 2:2007) IAF MD2:2007 International

More information

Department of Infrastructure and Planning: Governance Framework for Infrastructure Delivery Special Purpose Vehicles

Department of Infrastructure and Planning: Governance Framework for Infrastructure Delivery Special Purpose Vehicles Department of Infrastructure and Planning: Governance Framework for Infrastructure Delivery Special Purpose Vehicles Governance Framework for Special Purpose Vehicles Table of Contents Executive Summary...3

More information

The Asset Management Landscape

The Asset Management Landscape The Asset Management Landscape ISBN 978-0-9871799-1-3 Issued November 2011 www.gfmam.org The Asset Management Landscape www.gfmam.org ISBN 978-0-9871799-1-3 Published November 2011 This version replaces

More information

POST NUMBER: MANAGEMENT SPINE MS PRP

POST NUMBER: MANAGEMENT SPINE MS PRP POST TITLE: POST NUMBER: GRADE: HEAD OF QUALITY MANAGEMENT SPINE MS 12-17 + PRP JOB PURPOSE The person appointed will be responsible for the leadership and management of quality across all Further Education

More information

ENTERPRISE RISK MANAGEMENT FRAMEWORK

ENTERPRISE RISK MANAGEMENT FRAMEWORK ROCKHAMPTON REGIONAL COUNCIL ENTERPRISE RISK MANAGEMENT FRAMEWORK 2013 Adopted 25 June 2013 Reviewed: October 2015 TABLE OF CONTENTS 1. Introduction... 3 1.1 Council s Mission... 3 1.2 Council s Values...

More information

Maturity Model. March 2006. Version 1.0. P2MM Version 1.0 The OGC logo is a Registered Trade Mark of the Office of Government Commerce

Maturity Model. March 2006. Version 1.0. P2MM Version 1.0 The OGC logo is a Registered Trade Mark of the Office of Government Commerce Maturity Model March 2006 Version 1.0 P2MM Version 1.0 The OGC logo is a Registered Trade Mark of the Office of Government Commerce This is a Value Added product which is outside the scope of the HMSO

More information

The Optima Building 58 Robertson Street Glasgow G2 8DU. Ironmills Road Dalkeith Midlothian EH22 1LE

The Optima Building 58 Robertson Street Glasgow G2 8DU. Ironmills Road Dalkeith Midlothian EH22 1LE SQA's Quality Framework: a guide for centres The Optima Building 58 Robertson Street Glasgow G2 8DU Ironmills Road Dalkeith Midlothian EH22 1LE Customer Contact Centre Tel: 0845 279 1000 Fax: 0845 213

More information

THE COMPLETE GUIDE TO PERFECT PROJECT MANAGEMENT

THE COMPLETE GUIDE TO PERFECT PROJECT MANAGEMENT THE COMPLETE GUIDE TO PERFECT PROJECT MANAGEMENT 1 CONTENTS Introduction 3 Prince2 5 Every as a project tool 6 Major development and building work 7 Further reading and information..9 2 THE COMPLETE GUIDE

More information

Procurement Policy Note Use of Cyber Essentials Scheme certification

Procurement Policy Note Use of Cyber Essentials Scheme certification Procurement Policy Note Use of Cyber Essentials Scheme certification Action Note 09/14 25 September 2014 Issue 1. Government is taking steps to further reduce the levels of cyber security risk in its supply

More information

An Alternative Method for Maintaining ISO 9001/2/3 Certification / Registration

An Alternative Method for Maintaining ISO 9001/2/3 Certification / Registration International Accreditation Forum, Inc. An Alternative Method for Maintaining ISO 9001/2/3 Certification / Registration A Discussion Paper The International Accreditation Forum, Inc. (IAF) operates a program

More information

GUIDELINE NO. 22 REGULATORY AUDITS OF ENERGY BUSINESSES

GUIDELINE NO. 22 REGULATORY AUDITS OF ENERGY BUSINESSES Level 37, 2 Lonsdale Street Melbourne 3000, Australia Telephone.+61 3 9302 1300 +61 1300 664 969 Facsimile +61 3 9302 1303 GUIDELINE NO. 22 REGULATORY AUDITS OF ENERGY BUSINESSES ENERGY INDUSTRIES JANUARY

More information

CENTRIS CONSULTING. Quality Control Manual

CENTRIS CONSULTING. Quality Control Manual CENTRIS CONSULTING Quality Control Manual ISO 9001:2008 Introduction Centris Consulting developed and implemented a Quality Management System in order to document the company s best business practices,

More information

Contract Management Guideline

Contract Management Guideline www.spb.sa.gov.au Contract Management Guideline Version 3.2 Date Issued January 2014 Review Date January 2014 Principal Contact State Procurement Board Telephone 8226 5001 Contents Overview... 3 Contract

More information

Specification. Edexcel NVQ qualification. Edexcel Level 3 NVQ Certificate in Management (QCF)

Specification. Edexcel NVQ qualification. Edexcel Level 3 NVQ Certificate in Management (QCF) Specification Edexcel NVQ qualification Edexcel Level 3 NVQ Certificate in Management (QCF) For first registration August 2010 Edexcel, a Pearson company, is the UK s largest awarding organisation offering

More information

Department of the Premier and Cabinet Circular. PC030 Protective Security Policy Framework

Department of the Premier and Cabinet Circular. PC030 Protective Security Policy Framework Department of the Premier and Cabinet Circular PC030 Protective Security Policy Framework February 2012 PROTECTIVE SECURITY MANAGEMENT FRAMEWORK TABLE OF CONTENTS TABLE OF CONTENTS 2 1. PURPOSE 3 2. SCOPE

More information

PROJECT MANAGEMENT FRAMEWORK

PROJECT MANAGEMENT FRAMEWORK PROJECT MANAGEMENT FRAMEWORK DOCUMENT INFORMATION DOCUMENT TYPE: DOCUMENT STATUS: POLICY OWNER POSITION: INTERNAL COMMITTEE ENDORSEMENT: APPROVED BY: Strategic document Approved Executive Assistant to

More information

INTERNAL AUDIT CHARTER

INTERNAL AUDIT CHARTER APPENDIX A INTERNAL AUDIT CHARTER Version Control Version No Author Date 1.2 Anna Wright September 2014 Senior Auditor 1.3 Lisa Cotton Senior Auditor August 2015 Contents 1 Introduction 1 2 Definitions

More information

CERTIFICATE IV, DIPLOMA & ADVANCED DIPLOMA of PROJECT MANAGEMENT

CERTIFICATE IV, DIPLOMA & ADVANCED DIPLOMA of PROJECT MANAGEMENT Answer: Become Qualified in PROJECT MANAGEMENT Flexible Training Format Developed by Industry Leaders Delivered by Experienced Facilitators Assignments Applied to Real Workplace Situations Nationally Accredited

More information

Reputation, Brand & Communications

Reputation, Brand & Communications Group Standard Reputation, Brand & Communications Serco is committed to building a positive reputation with its stakeholders, wherever we operate SMS-GS-BC4 Reputation, Brand and Communication December

More information

Office for Nuclear Regulation

Office for Nuclear Regulation ONR GUIDE LC17 Management Systems Document Type: ONR Nuclear Safety Technical Inspection Guide Unique Document ID and Revision No: NS-INSP-GD-017 Revision 2 Date Issued: November 2012 Review Date: November

More information

ACCREDITATION. APM Academic CASE STUDY

ACCREDITATION. APM Academic CASE STUDY Introduction The British University in Dubai (BUiD) is a not-for-profit university founded on the British model in the Gulf region. It was established in 2004 and is the Middle East region s first research-based

More information

Guide to the National Safety and Quality Health Service Standards for health service organisation boards

Guide to the National Safety and Quality Health Service Standards for health service organisation boards Guide to the National Safety and Quality Health Service Standards for health service organisation boards April 2015 ISBN Print: 978-1-925224-10-8 Electronic: 978-1-925224-11-5 Suggested citation: Australian

More information

Introductory Certificate. The APM Project Fundamentals Qualification

Introductory Certificate. The APM Project Fundamentals Qualification The syllabus provides a summary of the coverage of the qualification, the details are then found in the learning outcomes and assessment criteria. Both the syllabus and the learning outcomes and assessment

More information

INFORMATION MANAGEMENT STRATEGIC FRAMEWORK GENERAL NAT 11852-08.2004 OVERVIEW

INFORMATION MANAGEMENT STRATEGIC FRAMEWORK GENERAL NAT 11852-08.2004 OVERVIEW GENERAL OVERVIEW NAT 11852-08.2004 SEGMENT FORMAT PRODUCT ID INFORMATION MANAGEMENT STRATEGIC FRAMEWORK In the context of the Information Management Strategic Framework, information is defined as: information

More information

Salary and Market Trends Survey 2015 APM research report

Salary and Market Trends Survey 2015 APM research report Salary and Market Trends Survey 2015 APM research report Contents Introduction 3 Summary 5 Section 1 Salary UK regional salary variations 6 How do qualifications and membership level affect salary? 7 How

More information

Guide to IT Project Management

Guide to IT Project Management Guide to IT Project Management Guidelines to be used in conjunction with the ECU Project Management Policy Guideline Owner: Chief Information Officer Keywords: Project Management, Project Delivery, Project

More information

Version No: 2 Date: 27 July 2015. Data Quality Policy. Assistant Chief Executive. Planning & Performance. Data Quality Policy

Version No: 2 Date: 27 July 2015. Data Quality Policy. Assistant Chief Executive. Planning & Performance. Data Quality Policy Version No: 2 Date: 27 July 2015 Data Quality Policy Assistant Chief Executive Planning & Performance Data Quality Policy Contents 1. Summary Statement 2. Context 3. Purpose 4. Scope 5. Detail of the policy

More information

RISK MANAGEMENT STRATEGY

RISK MANAGEMENT STRATEGY RISK MANAGEMENT STRATEGY 2014-15 April 2014 Page 1 of 17 CONTENTS 1. Introduction 2. What is risk management? 3. Risk Management Policy Statement 4. Risk Management process 5. Roles and responsibilities

More information

ISO 9001:2000 Gap Analysis Checklist

ISO 9001:2000 Gap Analysis Checklist ISO 9001:2000 Gap Analysis Checklist Type: Assessor: ISO 9001 REQUIREMENTS STATUS ACTION/COMMENTS 4 Quality Management System 4.1 General Requirements Processes needed for the quality management system

More information

Rev: Issue 4 Rev 4 Quality Manual AOP0101 Date: 10/07/13. Quality Manual. CBT Technology, Inc. 358 North Street Randolph, MA 02368

Rev: Issue 4 Rev 4 Quality Manual AOP0101 Date: 10/07/13. Quality Manual. CBT Technology, Inc. 358 North Street Randolph, MA 02368 Quality Manual CBT Technology, Inc. 358 North Street Randolph, MA 02368 Issue 4 Revision 4 Note: updates are in italics Page 1 of 18 1.0 Scope and Exclusions Scope This Quality Manual contains policies

More information

TYNE AND WEAR FIRE AND RESCUE AUTHORITY SUBJECT: EMERGENCY PLANNING UNIT: ISO 9001/2000 QUALITY MANAGEMENT SYSTEM CERTIFICATION

TYNE AND WEAR FIRE AND RESCUE AUTHORITY SUBJECT: EMERGENCY PLANNING UNIT: ISO 9001/2000 QUALITY MANAGEMENT SYSTEM CERTIFICATION TYNE AND WEAR FIRE AND RESCUE AUTHORITY Item No MEETING: 15 SEPTEMBER 2008 SUBJECT: EMERGENCY PLANNING UNIT: ISO 9001/2000 QUALITY MANAGEMENT SYSTEM CERTIFICATION REPORT OF THE CHIEF EMERGENCY PLANNING

More information

Business Continuity Management Framework 2014 2017

Business Continuity Management Framework 2014 2017 Business Continuity Management Framework 2014 2017 Blackpool Council Business Continuity Framework V3.0 Page 1 of 13 CONTENTS 1.0 Forward 03 2.0 Administration 04 3.0 Policy 05 4.0 Business Continuity

More information