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1 The UK & Ireland s Most Powerful HR and Payroll Solution Putting you in control

2 Contents 3 The HR and Payroll Platform of Choice 4 The Perfect Tool for HR and Payroll Professionals 5 Self-Service 6 NGA ResourceLink for HR 8 NGA ResourceLink for Payroll 8 Public Sector Returns 9 NGA ResourceLink for Business Intelligence 10 Deployment Options 11 Discover NGA ResourceLink for Yourself The world of work is changing like never before. People are waiting longer to retire. They are more likely to work from home, on a train, or in a café. They are less likely to stay in a job for life and as the economy picks up, they once again have the power to carefully choose where they work. For employers, there is a clear requirement for HR and payroll functions that can support the business through these changes. This in turn demands systems and processes that let the business identify and develop talent for the future, store and analyse data, allow access from anywhere and ensure the fundamental need to pay staff accurately, on time and within legislation. NGA Human Resources is at the forefront of providing solutions that meet all these demands. Among these solutions is NGA ResourceLink - the UK & Ireland s powerful and scalable HR and payroll platform. A range of deployment options are available including on-premise, through SaaS (Software-as-a-Service) via the NGA HR secure private cloud or as a fully outsourced service. Scalable for organisations with 500 to 100,000+ employees, ResourceLink is also available across all industry sectors. Cloud Changing Workforce Analytics Changing Workplace Integrated HR & Payroll Solution Governance Payroll Talent 2 NGA ResourceLink

3 The HR and Payroll Platform of Choice ResourceLink is the HR and payroll platform of choice for hundreds of Irish and UK organisations of varying sizes across a range of industry sectors. Like them, you will find that it has the tools you need to attract, recruit, develop, empower, retain and reward the best people. You will also find comprehensive tools to help HR and payroll functions work more efficiently, including workflow and case management tools. Meanwhile, the self-service facility lets managers and their staff carry out a number of tasks in real time that previously involved forms and duplicate effort. Sitting at the heart of ResourceLink is a single data repository to hold all your employee related information. This means that data only needs to be keyed in once, is available to anyone who needs it, and can be used to produce rich management information reports. Available on-premise, through SaaS via NGA HR s cloud platform or as an outsourced service, ResourceLink is a proven solution for reducing costs, saving time and improving effectiveness across your HR and payroll functions. It goes further too, letting you spend more time on managing talent and making sure that your people policies support strategic objectives. HR Admin Workforce Management Occupational Health and Safety Management Information Case Management Employment Compliance Self Service Organisation Management Data Administration Management eforms Mobile Operational Ef f iciency Employee Engagement Payroll Payroll and Pensions Lifecycle Flexible Benefits Salary Modelling and Evaluation Time and Attendance Expenses and Mileage Workf low Talent Management Recruitment Performance Management Learning and Development Peer Review Feedback Succession Planning The UK & Ireland s Most Powerful HR and Payroll Solution 3

4 The Perfect Tool for HR and Payroll Professionals NGA HR has worked in partnership with HR and payroll professionals from around the world to develop ResourceLink. This has led to a highly configurable solution that recognises how different people often require a different user experience to get their job done effectively. Using automatic workflow routing to key personnel, cases can be attached to an employee and given a status, with definable types that can range from employee queries to disciplinary cases. Case information can also be reported on and analysed by authorised users, enabling your organisation to identify potential trends and update corporate policies and strategies. Each user in HR or payroll can define and tailor their own dashboard in line with their responsibilities, creating favourite fields and screens to record and maintain specific data. Workflows can be created, task alerts and reminders set up, cases initiated and a calendar maintained. Users can also choose which KPIs to display on their dashboard. They can then review their KPIs at a glance and go deep into the detail when required. Document management and workflow The solution also offers the ability to store documents within the system, at an individual employee level or at an event level such as a training course or recruitment campaign. This allows authorised users to store and view relevant documents from within a single repository. Configurable operator dashboard Workflow KPI dashboard reporting Multi-session Tabular system Record employee data Case management Alerts and reminders for daily tasks 4 NGA ResourceLink

5 Self-Service Included within the main ResourceLink product is our self-service solution. This helps to engage employees in a range of peoplerelated issues, empowering them to take more responsibility while relieving HR and payroll staff of a number of administrative tasks. Within a secure, controlled environment employees can modify non-sensitive HR data held about them, cutting workloads of busy HR staff to let them focus on more strategic goals. For managers, things go further still as they can use self-service for everything from approving leave requests and managing personal development plans to accessing and analysing data about their teams. It is a web-based solution that has been designed to be as easy to use as possible. Employees are generally not users of HR software so the language, look and feel of the self-service application has been adapted to reflect this. Document management Employee directory Case management Online forms Timesheet and leave management Book training courses Team planner Organisation management Starters, leavers, contract changes Approvals Delegation Management reporting Talent and performance management Learning and development Career planning Pay documents including expense claims Update personal information Fit for a mobile world Employees can access self-service from a mobile device and, once logged in, can view their details and access a range of information: Inbox This shows employees their leave requests and lets managers monitor them and give approval where appropriate. Pay and expenses Employees can view their total pay, total deductions and net pay for the most recent pay period. They are also able to view their total expense payment for the most recent expense run. Leave requests From this screen an employee is able to request different types of leave. They can view their entitlement quotas for previous, current and upcoming years. Employee directory Employees can search the company directory in ResourceLink, which also enables them to make phone calls or send texts by clicking on the relevant contact fields. The UK & Ireland s Most Powerful HR and Payroll Solution 5

6 NGA ResourceLink for HR What makes ResourceLink such a useful asset for HR functions is its employee data capability. It brings all of the data into one place and makes it easier to retrieve and process. So everything from simple administrative tasks to strategic decision making can be done faster and more effectively. Information can be recorded on a wide range of areas, from personal details, training and qualifications, through to benefit maintenance and absence. ResourceLink is designed to integrate well with other systems, so information held elsewhere can also be accessible from a single front end. Recruitment ResourceLink can manage recruitment end-to-end, from posting the job advert on a website and completing online application forms through to interview, job offer and automated onboarding. This removes duplication and unnecessary administration, bringing efficiency to the recruitment process whilst saving a great deal of time for HR staff. The Business Alerts Manager facility delivers this data to line managers when they need it. KPI s can be configured to monitor objectives, triggers or deadlines on metrics like absenteeism, training days, dismissals, CRB check completion, recruitment efficiency and labour turnover. When you add the capability for workflow and self-service across the business, the result is a powerful hub for storing and processing employee data. This in turn improves operational efficiency for HR and helps line managers monitor and achieve their strategic objectives. Let s take a closer look at how ResourceLink supports performance in three areas: recruitment, talent management and leave management. Vacancy requests Request approval process Recruitment team/campaign Internal applicants External applicants/job alerts Agency applicants Interview scheduling Job offer/acceptance Onboarding 6 NGA ResourceLink

7 Talent management ResourceLink provides real-time information and useful tools to support better decisions and processes for managing, training, developing and rewarding people. Ensuring key staff have the appropriate up-to-date qualifications necessary for their roles is vital. ResourceLink gives you confidence as a system that tracks qualifications, and wider training and personal development, to ensure your people have the skills they need. There is also the use of competency grids to support the identification and development of your top talent. It covers everything from the basics of setting objectives and development plans, to the areas you really need to focus on to protect and grow your business: career profiling, flight risk management and succession planning. Objectives Competencies Suggested learning activities Flight risk management Career aspirations Training administration Learning and development plans Succession planning HR career planning Peer review 360 feedback Nine-box grid analysis Career profiles Leave management Absence can of course have a significant impact on an organisation s bottom line. In many cases, absence is not inevitable and can be reduced through absence management in HR and across the organisation. ResourceLink supports absence management in a number of ways, including recording and presenting vital data to inform decision making. You can define an extensive range of leave types that incorporate statutory and organisational entitlements and payment rules. Therefore because you define the leave types, you are able to properly record and monitor absence in a way that fits your requirements. Configurable absences types Flexible parameters SSP (Statutory Sick Pay) and parental leave Time management (management/employee) Multiple views Work patterns Automatic recalculation Attendance The UK & Ireland s Most Powerful HR and Payroll Solution 7

8 NGA ResourceLink for Payroll Paying people accurately and on time is of course a non-negotiable obligation for organisations. ResourceLink has a comprehensive range of functionality to handle even the most complex public and private sector payroll requirements. This functionality includes flexible pay run processing, back pay calculations, net to gross capability, retrospective processing rework, and the capability to work with multiple legislation and currencies. The recording, calculation and payment of expenses can be easily and accurately administered reducing time for employees, managers and HR. This efficiency is enhanced with self-service tools for online expense management. There is also an integrated tool for the recording of expenses and benefits for statutory BIK processing, further reducing the administration burden to the payroll department. ResourceLink also administers flexible benefit packages designed to attract the best applicants and engage the workforce. Employees can use an online system to log in and choose their benefits, changing them as their lifestyle and priorities change. Finally, ResourceLink Pensions has been developed to make it easier and quicker to run your pensions scheme, providing confidence to trustees. Reward management and salary modelling Time and leave capture plus time and attendance Complex auto calculations CSO reporting Payroll and pensions processing SEPA payment file generation ROS Integration Reversals, reworks and backpay Flexible benefits General BIK plus medical BIK TRS processing Multiple currencies Payroll legislation from 11 countries Electronic Returns ResourceLink supports many Revenue data returns. The system is capable of producing all relevant P45, P46 and P35 returns and generates these files in the correct format for uploading to ROS. In addition, the system can accommodate uploads of data for categorisation of employees and pay types to facilitate quarterly EHECS returns for the Central Statistics Office. The system provides for production of the EHECS return in XML file format so that it is ready to upload directly to the CSO web site. The system also generates an accompanying suite of reports detailing, at employee level, the make-up of the summary data contained on the EHECS return. ResourceLink also supports SEPA payment returns for all of the banks operating in Ireland. CSO EHECS Quarterly Returns ROS all statutory returns, P45, P46, P35 SEPA supports all formats for all banks 8 NGA ResourceLink

9 NGA ResourceLink for Business Intelligence A frustration voiced by many HR and payroll professionals is the challenge of delivering rich, real time information that line managers and senior management so often need. From making day-to-day decisions about resourcing to options for restructuring or assessing the organisation s ability to support new strategies, such information is vital but often unobtainable. As well as putting key information in front of people who need it, ResourceLink also lets them mine the data to produce a wealth of reports. This helps to monitor employees today and make strategic decisions for tomorrow. Standard reports can be easily modified using reporting tools and all data can be extracted, reported and analysed via ResourceLink Reporting Services, Cognos BI Version 10, Cognos Impromptu or BusinessObjects XI. ResourceLink solves the problem by providing access to rich management information about a wide range of HR and payroll metrics. It brings together disparate data from around the business and displays it to people across the organisation in easy to use dashboards. This in turn enables better decision making on a wide range of people matters. Users have a streamlined view of HR data tailored to their requirements at their fingertips. The HR director can see employee costs at a glance, line managers can monitor their staff s training progress and sickness absence, while the HR team can have all the information applicable to their role at their fingertips. The system is totally confidential and secure, with only authorised employees receiving access to appropriate data. Reporting Dashboard widgets KPI management Operational efficiency monitoring Interactive data analysis The UK & Ireland s Most Powerful HR and Payroll Solution 9

10 Deployment Options Across ResourceLink there are three ways that the solution can be implemented: On-premise For many clients we have implemented ResourceLink on an on-premise basis. This either uses an existing server within the client s IT infrastructure or they purchase and configure one. Some clients choose this arrangement because they have significant IT resources and are comfortable taking on an additional system. Cloud Increasingly, clients are choosing to implement via the cloud. This reduces implementation timescales, provides a reliable user experience and frees up valuable IT resource that can be deployed elsewhere. The NGA HR cloud is delivered from two data centres that provide a resilient and virtualised infrastructure aligned to ITIL best practice. A dual feed two-way link between the data centres ensures peace of mind and the ability to keep working in the unlikely event that one site is compromised. Cloud deployment removes the need for you to fund your own server purchases or maintenance. It also provides you with cost benefits and additional peace of mind due to our commitment and investment in this infrastructure. Managed service (HR outsourcing) Organisations can choose to outsource their HR, payroll or both to NGA HR as a fully managed service. The majority of clients that do so are happy with the solution being hosted on the NGA Secure Private Cloud. Moving to the cloud More and more organisations are turning to the cloud for their ResourceLink deployment. One of the reasons for this is that NGA HR has comprehensive resources for a successful cloud experience. 10 NGA ResourceLink

11 Discover NGA ResourceLink for Yourself One of the reasons that ResourceLink continues to support HR and payroll functions through changing times is that it is not a static solution. Regular updates are developed and released in partnership with users. There is a healthy user community including a ResourceLink User Group that, as well as bringing people together to share experiences, encourages users to make suggestions for new development. We hope that this has been a useful introduction to ResourceLink. There is a wealth of other information available, including case studies on many of our customers currently enjoying the benefits of ResourceLink, please contact us for details. Contact us today for more information on NGA ResourceLink and how it could help you. Call (01) Stay connected with NGA HR via our Social Media channels. The UK & Ireland s Most Powerful HR and Payroll Solution 11

12 NGA Human Resources is a global leader in helping organisations transform their business-critical HR operations to deliver more effective and efficient people-critical services. We help our clients become better employers through smarter, more streamlined business processes; to save money, manage employee lifecycles, and support globally connected, agile organisations. This is how NGA makes HR work. What sets us apart is The NGA Advantage. It s a combination of deep HR experience and insight, advanced technology platforms and applications and a portfolio of flexible service delivery options. NGA Human Resources Palmerston House Denzille Lane Dublin 2 Ireland

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