SOUTHERN POLAND 2015 Prospects for business services

Transcription

1 SOUTHERN POLAND 215 Prospects for business services HUMAN CAPITAL REAL ESTATE

2 Table of content Introduction Kraków Wrocław Katowice Kielce Rzeszów Opole Green certification HR Glossary 2

3 Introduction The undisputable leaders of the /BPO sector in southern Poland are Krakow and Wroclaw. These cities are developing rapidly year by year. The other area that is competing with them is the Katowice Agglomeration, as in recent years it undoubtedly gained an advantage from its proximity to Krakow. As compared to the previous year, development in the F&A, HR and CS sectors in these three cities is similar. A difference may be noticed in the IT sector, which posted a considerable growth in salaries, especially in Wroclaw. The increasing demand for specialists brings with it a growing turnover of employees in companies SALARIES IN THE /BPO SECTOR KRAKÓW KATOWICE WROCŁAW KIELCE* RZESZÓW* OPOLE* Q1 Q3 Q1 Q3 Q1 Q3 Q1 Q3 Q1 Q3 Q1 Q3 Manager TL F&A HR IT CS Senior Spec Spec Junior Spec Manager TL Senior Spec Spec Junior Spec Manager TL Senior Spec Spec Junior Spec Manager TL Senior Spec Spec Junior Spec F&A -Finance and Accounting, HR - Human Resources, IT - Information Technology, CS -Customer Service Q1 First quartile splits off the lowest 25% of data from the highest 75% Q3 Third quartile splits off the highest 25% of data from the lowest 75% Source: Advisory Group TEST Human Resources, based on RaportPlacowy.pl, TEST expertise and selected external sources Gross salary in PLN. *Salaries range for Kielce, Rzeszów and Opole was estimated based on expert knowledge of Advisory Group TEST Human Resources consultants and selected external sources (not data delivered by the employers who participated in the TEST HR research).

4 and their ever increasing pay expectations, which employers, either willing or not, need to fulfil. This trend is reflected in a higher third pay quartile. Another developing area on the map of /BPO centres is Rzeszów. This city benefits a lot from the unstable political and economic environment across the eastern border and the moving of investment projects from Ukraine to our country. This situation is creating many opportunities, which the city is exploiting well. In view of the specific nature of the companies established so far, the highest growth of salaries can be observed in customer service. Kielce as a base for /BPO centres is not developing as rapidly as its neighbours. Salaries are lowest here in the entire south-eastern region. The prospects are promising as regards the IT industry, which posts the highest growth in salaries year by year. In addition, projects aimed at revitalising the region, which end this year, are creating a favourable environment for investment projects, taking into account qualified employees and low labour costs. A disadvantage, though, is the insufficiently developed infrastructure. A new location for shared service centres is Opole, where specialists with German are most sought-after. Though the city is not yet a well-developed centre, its proximity to Wroclaw is forcing employers in Opole to introduce competitive pay rates. The highest salaries in the /BPO industry are paid to IT employees, whose salaries at each level are higher than for other groups in the shared service sector. As regards salaries in the IT industry, the most significant discrepancies are between the third and the first quartile. This spread in salaries may be attributable to the varied earnings for software developers of various technologies. As a result of the substantial demand for IT specialists, the upper threshold of salaries is also defined by the expectations of candidates in the case of these jobs, salaries are greatest here, while to a large extent candidates expectations shape current rates.

5 Benefits The chart shows the most popular bonuses offered by /BPO sector companies. In contrast to salaries, the dynamics of changes in offered benefits is rather small. The vast majority of centres offer a basic bonus package, among which most frequent are: medical care, allowance for leisure activities, sports car, allowance for education and insurance. Benefits size depends mostly on the company s organizational culture. In view of their more consolidated culture, companies with foreign capital are better in this respect. Nevertheless, the differences are minor. The most frequent informal bonuses offered by / BPO sector companies, especially for employees who are parents, are flexible forms of employment (home office) as well as childcare during working hours (usually in the form of a nursery/ kindergarten allowance). education. They are usually a number of professional courses, language courses, allowances for education and MBA programs. In the /BPO sector, seniority translates into larger benefits package, meaning that employees have a larger budget at their disposal or selected people can be included in their benefits. /BPO sector companies often assign additional days to the annual leave for every year of work. In addition to the standard package offered by / BPO companies, Shared Service Centres () assign additional benefits related to their branch, e.g. tourist trips, discount on company products and services. This tendency is less popular among BPO sector companies. It is worth noting that companies that do not offer any bonus package are in minority and constitute only 1%. Long life learning exists due to sector. According to the principle of continuous improvement, even employees on assistant posts can expect subsidies to 92% 85% 85% 8% 7% 22% 2% 1% 15% Opieka medyczna Dopłaty na cele kulturalnorozrywkowe (pakiety kafeteryjne) Dopłaty do zajęć sportowych Dopłaty do edukacji - studia, MBA, kursy językowe, itp. Dodatkowe ubezpieczenia Rabat na produkty/usługi firmowe Fundusz emerytalny Samochód służbowy lub świadczenie samochodowe* Inne Medical care Allowance for leisure activities Sports card Allowance for education university studies, MBA, language courses Insurance Discount on Pension fund Company company s car or cash products/ bounus* services Other *managerial positions Source: Advisory Group TEST Human Resources, based on RaportPlacowy.pl, TEST expertise and selected external sources.

6 Kraków OFFICE MARKET KEY INDICATORS UNEMPLOYMENT RATE KRAKÓW MAŁOPOLSKIE 5.2% 9.9% OF UNIVERSITIES OF STUDENTS OF GRADUATES KRAKÓW MAŁOPOLSKIE 21x 31x 165, ,431 46,475 52, ,3 m 2 SUPPLY STUDENTS BY SCHOOL TYPE GRADUATES BY SCHOOL TYPE The first three quarters of 215 were characterised by a small increase in office supply. Only 1, m 2 were delivered to the market, which contrasts significantly with the results from 214 (87, m 2 ). Nevertheless, it should be recorded that most planned office space will be delivered to the market in Q Currently, over 15, m 2 of office space is under construction, half of which will be delivered to the market by the end of this year. The largest projects planned for completion in Q4 215 include Opolska Office Park I (19,2 m 2 ), Aleja Pokoju 5 (13, m 2 ), K1 (13, m 2 ), Bonarka 4 Business F (1, m 2 ) and Quattro Business Five (8,7 m 2 ). Similarly to the last year, there were no meaningful changes in the vacancy rate in Krakow (approx. 4%). It is expected that this trend is will reverse in Q4 215 (due to the high level of new supply). Even though Kraków remains a landlord s market, it can be expected that increasing developer competition (mainly between newly completed offices and investments under construction) will result in more favourable leasing conditions. BASE RENTS FOR OFFICE SPACE IN EXISTING SCHEMES (M 2 /MONTH) Class A Class B Source: Colliers International, Q3 215 CLICK to find out more about modern office properties officemap.pl SELECTED TENANTS IN BPO/ SECTOR TENANT FUNCTION Amway Business Center Europe Capgemini Capita BPO Delphi Automotive R&D Electrolux Poland GENPACT BPO HCL Poland Lufthansa Global Business Services Philip Morris 1, m 2 NEW SUPPLY Q1-Q ,9 m 2 4.1% VACANCY RATE 1,2, 1,, 8, 6, 4, 2, OFFICE SPACE (M 2 ) VACANT SPACE EXISTING SUPPLY SPACE PLANNED. uniwersytety UNIVERSITIES uniwersytety techniczne TECHNICAL UNIVERSITIES techniczne AGRICULTURAL rolnicze ACADEMIES rolnicze ACADEMIES ekonomiczne ekonomiczne OF ECONOMICS HIGHER TEACHER pedagogiczne EDUCATION pedagogiczne SCHOOLS medyczne MEDICAL UNIVERSITIES medyczne AWF PHYSICAL ACADEMIES AWF artystyczne FINE ARTS ACADEMIES artystyczne THEOLOGICAL teologiczne teologiczne ACADEMIES 6 7 6, 48,389 42,43 5, 4, 24,67 3, 16,55 15,599 2, 1,712 4,79 1, 1,951 2,17 UNIVERSITY RANKING* Uniwersytet Jagielloński (1. position in Poland) Akademia Górniczo-Hutnicza im. Stanisława Staszica in Kraków (6. position in Poland) Politechnika Krakowska im. Tadeusza Kościuszki (38. position in Poland) Uniwersytet Rolniczy im. Hugona Kołłątaja in Kraków (39. position in Poland) Uniwersytet Ekonomiczny in Kraków (47. position in Poland) Uniwersytet Pedagogiczny im. Komisji Edukacji Narodowej in Kraków ( position in Poland) Akademia Wychowania Fizycznego im. Bronisława Czecha in Kraków (61-7. position in Poland) Uniwersytet Papieski Jana Pawła II in Kraków (61-7. position in Poland) Krakowska Akademia Frycza Modrzewskiego (71-8. position in Poland) Akademia Ignatianum in Kraków (8+ position in Poland) OTHER ,176 3,333 4,741 5,414 7,44 1,31 12,91 2, 4, 6, 8, 1, 12, 14, KNOWLEDGE OF FOREIGN LANGUAGES among graduates (B1 level or higher) in Małopolskie Voivodeship** ENGLISH 85% RUSSIAN 5.4% SPANISH 2.9% GERMAN 1.6% FRENCH 3.8% ITALIAN Source: Central Statistical Office, 214 *Source: Perspektywy University Ranking 215 ( **Source: Advisory Group TEST Human Resources 215, a survey based on sample of 9,589 respondents, 25-4 years old, with a bachelor s degree 2%

7 Wrocław CLICK to find out more about modern office properties officemap.pl UNEMPLOYMENT RATE WROCŁAW DOLNOŚLĄSKIE 4.3% 1.6% STUDENTS BY SCHOOL TYPE OF UNIVERSITIES OF STUDENTS OF GRADUATES WROCŁAW DOLNOŚLĄSKIE 25x 38x 122, ,75 31,69 36,67 GRADUATES BY SCHOOL TYPE RYNEK BIUROWY GŁÓWNE WSKAŹNIKI 596,8 m 2 SUPPLY 78,6 m 2 NEW SUPPLY Q1-Q ,3 m 2 9.7% VACANCY RATE 32,786 25,721 21,27 13,824 1,528 3,249 5,572 4,25 2, uniwersytet UNIVERSITIES uniwersytet techniczne TECHNICAL UNIVERSITIES techniczne AGRICULTURAL rolnicze ACADEMIES rolnicze ACADEMIES ekonomiczne ekonomiczne OF ECONOMICS pedagogiczne HIGHER TEACHER EDUCATION pedagogiczne SCHOOLS medyczne MEDICAL UNIVERSITIES medyczne AWF PHYSICAL ACADEMIES AWF artystyczne FINE ARTS artystyczne ACADEMIES teologiczne THEOLOGICAL teologiczne ACADEMIES OTHER 77 2,532 1,871 1,88 1, ,25 5,564 6,459 7,32 Interest in the Wroclaw market among developers is not wavering. Since the beginning of the year, 7 office projects totalling 79, m 2 have been delivered to the market. Dominikański (35,8 m 2 ), West Gate (16, m 2 ) and Dubois 41 (7, m 2 ) were the biggest new investments. Activity among developers is not slowing down, which is confirmed by the number of ongoing projects. Currently, over 178, m 2 are under construction, the majority of which will be delivered to the market in 216. Office space demand noted between Q1 and Q3 215 totalled over 6, m 2. New agreements and renegotiations constituted the highest percentage share of demand 74% and 17% respectively. Due to high office absorption, the vacancy rate decreased to the level of 9.7%. BASE RENTS FOR OFFICE SPACE IN EXISTING SCHEMES (M 2 /MONTH) Class A Class B SELECTED TENANTS IN BPO/ SECTOR TENANT Geoban Google Hewlett Packard IBM McKinsey & Company Randstad Payroll Solutions Tieto Volvo WIPRO FUNCTION KPO HRO 1,2, OFFICE SPACE (M 2 ) 1,, 8, 6, 4, 2, VACANT SPACE EXISTING SUPPLY SPACE PLANNED 35, 3, 25, 2, 15, 1, 5, UNIVERSITY RANKING* Politechnika Wrocławska (4. position in Poland) Uniwersytet Wrocławski (7. position in Poland) Uniwersytet Medyczny im. Piastów Śląskich in Wrocław (15. position in Poland) Uniwersytet Przyrodniczy in Wrocław (3. position in Poland) Uniwersytet Ekonomiczny in Wrocław (33. position in Poland) Akademia Wychowania Fizycznego in Wrocław (61-7. position in Poland) Dolnośląska Wyższa Szkoła in Wrocław (8.+ position in Poland) 2, 4, 6, 8, KNOWLEDGE OF FOREIGN LANGUAGES among graduates (B1 level or higher) in Dolnośląskie Voivodeship** ENGLISH 8% RUSSIAN 4.8% SPANISH 2.1% GERMAN 17% FRENCH 2.5% ITALIAN 1.2% Source: Colliers International, Q Source: Central Statistical Office, 214 *Source: Perspektywy University Ranking 215 ( **Source: Advisory Group TEST Human Resources 215, a survey based on sample of 9,589 respondents, 25-4 years old, with a bachelor s degree

8 Katowice CLICK to find out more about modern office properties officemap.pl OFFICE MARKET KEY INDICATORS 287,3 m 2 SUPPLY 9,1 m 2 NEW SUPPLY Q1-Q ,3 m % VACANCY RATE UNEMPLOYMENT RATE 43,433 KATOWICE 25,39 17,81 19,16 UPPER SILESIAN 4.7% 9.6% STUDENTS BY SCHOOL TYPE 9,249 6,73 4,96 1,822 1,64 1,53 uniwersytety uniwersytet UNIVERSITIES techniczne TECHNICAL UNIVERSITIES techniczne rolnicze AGRICULTURAL ACADEMIES rolnicze ekonomiczne ACADEMIES OF ekonomiczne ECONOMICS pedagogiczne HIGHER pedagogiczne TEACHER EDUCATION SCHOOLS medyczne medyczne MEDICAL UNIVERSITIES AWF PHYSICAL ACADEMIES AWF artystyczne FINE ARTS ACADEMIES artystyczne teologiczne THEOLOGICAL teologiczne ACADEMIES OTHER OF UNIVERSITIES OF STUDENTS OF GRADUATES KATOWICE 1,438 2,197 1,679 4,397 6,781 7,25 UPPER SILESIAN 18x 41x 61, ,823 18,454 41,683 GRADUATES BY SCHOOL TYPE 12,416 5, 4, 3, 2, 1, 2, 4, 6, 8, 1, 12, 14, The supply of modern office space in Katowice stood at the level of 287,3 m 2, which puts the city s office market in the third position in southern Poland in terms of size. Between January and September, only one office project totalling 9,1 m 2 (A4 Business Park II, Echo Investment) was delivered to the market. Over 7, m 2 of modern office space is under construction, most of which are the next phases of existing complexes, namely: Silesia Business Park II / III (all together 23, m 2 ), A4 Business Park III (12, m 2 ) and GPP Business Park IV (7,5 m 2 ). Due to a few significant leasing agreements, such as PKP Cargo in A4 Business Park (7,6 m 2 ) and Capgemini in Silesia Business Park (5,6 m 2 ), the demand for office space exceeded 3, m 2. Tenants mainly signed new agreements, which in the period under analysis constituted over 65% of registered activity. At the end of September 215, the vacancy rate stood at 14.4% (in comparison to 11.2% in September 214). The increase in the percentage of vacant space concerned older office buildings (due to the relocation of existing tenants to newly completed investments). SELECTED TENANTS IN BPO/ SECTOR TENANT FUNCTION Archidoc BPO Capgemini Contact Center ING Services Poland Mentor Graphics Call Centre R&D PwC Rockwell Automation Unilever UPC Call Centre 45, 4, 35, 3, 25, 2, 15, 1, 5, OFFICE SPACE (M 2 ) Katowice VACANT SPACE EXISTING SUPPLY SPACE PLANNED BASE RENTS FOR OFFICE SPACE IN EXISTING SCHEMES (M 2 /MONTH) UNIVERSITY RANKING* Uniwersytet Śląski in Katowice (17. position in Poland) Politechnika Śląska in Gliwice (22.position in Poland) Śląski Uniwersytet Medyczny in Katowice (31. position in Poland) Politechnika Częstochowska (42. position in Poland) Uniwersytet Ekonomiczny in Katowice (44. position in Poland) Akademia im. Jana Długosza in Częstochowa (71-8. position in Poland) Akademia Techniczno-Humanistyczna in Bielsko-Biała (71-8. position in Poland) Wyższa Szkoła Biznesu in Dąbrowa Górnicza ( position in Poland) KNOWLEDGE OF FOREIGN LANGUAGES among graduates (B1 level or higher) in Upper Silesian Voivodeship** ENGLISH 79.1% RUSSIAN 3.4% SPANISH GERMAN 1.5% FRENCH 2.6% ITALIAN Class A Class B Górnośląska Wyższa Szkoła Handlowa im. W. Korfantego in Katowice (8.+ position in Poland) 1.5% 1.5% Source: Colliers International, Q Source: Central Statistical Office, 214 *Source: Perspektywy University Ranking 215 ( **Source: Advisory Group TEST Human Resources 215, a survey based on sample of 9,589 respondents, 25-4 years old, with a bachelor s degree

9 Kielce OFFICE MARKET KEY INDICATORS UNEMPLOYMENT RATE KIELCE ŚWIĘTOKRZYSKIE 9.8% 14.2% OF UNIVERSITIES OF STUDENTS OF GRADUATES KIELCE ŚWIĘTOKRZYSKIE 11 x 15 x 29,374 3,16 9,944 1,273 59,5 m 2 SUPPLY STUDENTS BY SCHOOL TYPE GRADUATES BY SCHOOL TYPE The situation in the Kielce office market remains stable. During the first three quarters of 215, the supply of modern office space recorded a moderate increase and reached 59,5 m 2. Currently, over 5, m 2 are under construction within 2 projects: Aqua (2,2 m 2 ) and Stacja Biznesu (2,9 m 2 ). 5,1 m 2 9.4% VACANCY RATE 11,52 12, 9,732 1, 8, 6, 4,52 2,727 4, 1,343 2, uniwersytety UNIVERSITIES uniwersytety techniczne TECHNICAL UNIVERSITIES techniczne AGRICULTURAL rolnicze ACADEMIES rolnicze ACADEMIES ekonomiczne OF ekonomiczne ECONOMICS pedagogiczne HIGHER pedagogiczne TEACHER EDUCATION SCHOOLS medyczne MEDICAL UNIVERSITIES medyczne AWF PHYSICAL ACADEMIES AWF artystyczne FINE ARTS ACADEMIES artystyczne teologiczne THEOLOGICAL teologiczne ACADEMIES OTHER 888 1,214 1,614 2,42 3,826 1, 2, 3, 4, 5, The vacancy rate in existing office schemes stood at 9.4%. The largest office units available in the market are 2 m 2, but their number is limited. The majority of vacant units offer space between 4 m 2 and 1 m 2. Developers that are active in Kielce are planning further investments; however, the start of construction depends on the market situation and potential tenant interest. SELECTED TENANTS IN BPO/ SECTOR TENANT Infover Inter Galactica Medicover Teledirect UCMS Group Poland FUNCTION Call Centre Call Centre Call Centre BPO 12, 1, 8, 6, 4, 2, OFFICE SPACE (M 2 ) UNIVERSITY RANKING* Politechnika Świętokrzyska w Kielcach (49. position in Poland) Uniwersytet Jana Kochanowskiego w Kielcach ( position in Poland) KNOWLEDGE OF FOREIGN LANGUAGES among graduates (B1 level or higher) in Świętokrzyskie Voivodeship** ENGLISH 69% RUSSIAN GERMAN 8.8% FRENCH BASE RENTS FOR OFFICE SPACE IN EXISTING SCHEMES (M 2 /MONTH) Class B/B+ 8-1 Kielce VACANT SPACE EXISTING SUPPLY SPACE PLANNED 6.3% SPANISH 1.4% ITALIAN %.7% Source: Colliers International, Q Source: Central Statistical Office, 214 *Source: Perspektywy University Ranking 215 ( **Source: Advisory Group TEST Human Resources 215, a survey based on sample of 9,589 respondents, 25-4 years old, with a bachelor s degree

10 Rzeszów UNEMPLOYMENT RATE RZESZÓW PODKARPACKIE 7.8% 14.8% OF UNIVERSITIES OF STUDENTS OF GRADUATES RZESZÓW PODKARPACKIE 4x 14x 45,944 59,321 15,197 19,3 At the end of Q3 215, the total amount of office space stood at 46,7 m 2 ; however, it is worth noting that by the end of 215 the office market will increase by approximately 2, m 2, which will be delivered within one project (Skyres Warszawska). OFFICE MARKET KEY INDICATORS 46,7 m 2 SUPPLY 24, m 2 7.8% VACANCY RATE 17,89 2, 16,373 15, STUDENTS BY SCHOOL TYPE 11,762 1, 5, uniwersytety UNIVERSITIES uniwersytety techniczne techniczne TECHNICAL UNIVERSITIES rolnicze rolnicze AGRICULTURAL ACADEMIES ekonomiczne ekonomiczne ACADEMIES OF ECONOMICS pedagogiczne pedagogiczne HIGHER TEACHER medyczne EDUCATION SCHOOLS medyczne MEDICAL UNIVERSITIES AWF AWF artystyczne PHYSICAL ACADEMIES artystyczne teologiczne FINE ARTS ACADEMIES teologiczne THEOLOGICAL ACADEMIES OTHER GRADUATES BY SCHOOL TYPE 4,528 4,46 6,263 1, 2, 3, 4, 5, 6, 7, As compared to the same period in 214, the vacancy rate significantly decreased. At the end of September 215, the percentage of vacant space in Rzeszów reached 7.8%, corresponding to 3,6 m 2. Together with the delivery of new space in Q4 215, the market situation will change and Rzeszów will record an increase in the number of units exceeding 1, m 2. Currently, there are 24, m 2 under construction, the majority of which will be delivered to the market in the course of this year. The second phase of the Skyres project (17, m 2 ) is in the pipeline. According to the developer, the construction of the office building will start in 216. BASE RENTS FOR OFFICE SPACE IN EXISTING SCHEMES (M 2 /MONTH) SELECTED TENANTS IN BPO/ SECTOR TENANT Carlson Wagonlit Contact Center ContactPoint PKO BP SoftSystem ZETO- Rzeszów FUNCTION BPO Call Centre Call Centre Call Centre 1, 9, 8, 7, 6, 5, 4, 3, 2, 1, OFFICE SPACE (M 2 ) UNIVERSITY RANKING* Politechnika Rzeszowska im. Ignacego Łukasiewicza (45. position in Poland) Uniwersytet Rzeszowski ( position in Poland) KNOWLEDGE OF FOREIGN LANGUAGES among graduates (B1 level or higher) in Podkarpackie Voivodeship** ENGLISH 77% RUSSIAN 4.8% GERMAN 1% FRENCH.9% Class B/B VACANT SPACE EXISTING SUPPLY SPANISH.8% ITALIAN.8% SPACE PLANNED Source: Colliers International, Q Source: Central Statistical Office, 214 *Source: Perspektywy University Ranking 215 ( **Source: Advisory Group TEST Human Resources 215, a survey based on sample of 9,589 respondents, 25-4 years old, with a bachelor s degree

11 Opole Opole is the smallest of the markets under analysis the total stock of modern office space in the city is estimated at 23,1 m 2. The largest existing office schemes offer 3,-4, m 2 of leasable space; however, the office stock also consists of buildings smaller than 1, m 2. Similarly to other smaller office markets, existing schemes represent the B/B+ class. The vacancy rate in Opole oscillates around 15.5% which translates into approximately 3,6 m 2 available for immediate lease. Currently, there are approximately 6,1 m 2 under construction. In the development pipeline there are approximately 2, m 2. Due to the fact that many companies are interested in new office space, we predict that Opole will record an increase in construction activity in the coming year. SELECTED TENANTS IN BPO/ SECTOR TENANT Capgemini ISTA Opta Data Future Processing Inter Galactica IFM Ecolink JCommerce PZU FUNCTION Call Center R&D OFFICE MARKET KEY INDICATORS 23,1 m 2 SUPPLY 6,1 m % VACANCY RATE OFFICE SPACE (M 2 ) 6, 5, 4, 3, 2, 1, Opole UNEMPLOYMENT RATE 1,62 12, 1, 8,39 OPOLE STUDENTS BY SCHOOL TYPE 8, 6, 3,463 4, OPOLSKIE 9.5% 11.9% 2,56 2, UNIVERSITY RANKING* Politechnika Opolska (48. position in Polsce) Uniwersytet Opolski ( position in Poland) uniwersytety UNIVERSITIES uniwersytety techniczne TECHNICAL UNIVERSITIES techniczne rolnicze AGRICULTURAL ACADEMIES rolnicze ekonomiczne ACADEMIES ekonomiczne OF ECONOMICS HIGHER pedagogiczne pedagogiczne TEACHER EDUCATION SCHOOLS medyczne MEDICAL UNIVERSITIES medyczne AWF PHYSICAL ACADEMIES AWF artystyczne FINE ARTS ACADEMIES artystyczne teologiczne THEOLOGICAL teologiczne ACADEMIES OTHER OF UNIVERSITIES OF STUDENTS OF GRADUATES OPOLE 4x 6x 25,15 27,835 8,829 9,697 GRADUATES BY SCHOOL TYPE 1,11 1,246 OPOLSKIE 2,636 3,936 1, 2, 3, 4, 5, KNOWLEDGE OF FOREIGN LANGUAGES among graduates (B1 level or higher) in Opolskie Voivodeship** ENGLISH 75.6% RUSSIAN GERMAN 17.3% FRENCH BASE RENTS FOR OFFICE SPACE IN EXISTING SCHEMES (M 2 /MONTH) VACANT SPACE EXISTING SUPPLY SPACE PLANNED 3.2% 1.6% SPANISH ITALIAN Class B/B %.5% Source: Colliers International, Q Source: Central Statistical Office, 214 *Source: Perspektywy University Ranking 215 ( **Source: Advisory Group TEST Human Resources 215, a survey based on sample of 9,589 respondents, 25-4 years old, with a bachelor s degree

12 HR GLOSSARY ASSESSMENT CENTRE is the most effective way of diagnosing professional potential and competences. Its effectiveness is based on a comprehensive assessment of candidates skills in various tasks by several assessors. Despite the simulated, i.e. artificial, conditions of observing candidates behaviour, it enables a thorough analysis of their skills and relevant conclusions to be drawn about their professional potential. EMPLOYEE SATISFACTION SURVEY is a perfect tool for measuring staff opinions on various aspects of company operations. It can be either a regular survey to monitor systematically employee needs, or a single survey to collect information necessary to prepare changes critical for a company or to discover employees opinions after the implementation of such changes. DEVELOPMENT CENTRE is the most effective way of diagnosing professional potential and employees competences, used to plan their development. Its effectiveness is based on a comprehensive assessment of employees skills in various tasks by several assessors. During feedback sessions, DC participants deepen their understanding of their behaviour in the context of social perception and the requirements of the organisation and have a chance to plan their own development. EXECUTIVE SEARCH is a tried and tested method of recruiting candidates key individuals at the executive and management level and top specialists. Executive Search provides a means of reaching candidates who are successful in their jobs. They are mostly people who are not looking for a job, so the consultant s task is to find them, present the job offer and persuade them to join the recruitment process. 36-DEGREE FEEDBACK is a tool that collects comprehensive yet detailed feedback on the performance of an assessed employee in a company. Participants of this type of assessment may include superiors, subordinates, colleagues from other departments, members of permanent or project teams and customers. SALARY REPORTS are a key tool for cost optimisation and salary budget planning in a company. By presenting market salaries, Salary Reports result in maximum profit. PERIODIC ASSESSMENT SYSTEM is a tool for comprehensive staff management in companies. Depending on the needs of a given organisation, it is possible to design systems based on competences, management by goals related to the remuneration and reward system, promotion policy, training and staff development. Periodic Assessment Systems can be a traditional assessment carried out by a superior (18-degree assessment system) or a comprehensive 36-degree assessment. 1. Logotyp p 1.1.Logotyp pod Logotyp Advisory elementy stanowią zewnętrznej. Logotyp jest pods materiałach wycho Logotyp, ze wzglę hasła challenging

13 Advisory Group TEST Human Resources TEST is a consulting firm with over 25 years of experience. It supplies high-quality HR services to business and IT service centres through five specialised business lines: TEST Executive, TEST Recruitment, TEST Consulting HR, TEST Training & Development, TEST Salary Survey. TEST has supported the creation of over 5 centres in Poland by staffing over 3,8 positions, starting from heads of centres to division managers and specialists, by analysing the professional potential of several thousand centre employees through an assessment and development centre and publishing several Salary Reports for the service centre industry. The company organises a series of HR conferences on business and IT service centres ( which are the first Polish events for HR managers of business and IT service centres. RECRUITMENT DEPARTMENT Marcin Sojka marcin.sojka@testhr.pl Tel.: Tel. kom.: CONSULTING DEPARTMENT Agata Broś agata.bros@testhr.pl Tel.: Tel. kom.: SALARY ANALYSIS AND REPORT DEPARTMENT Agnieszka Keiper agnieszka.keiper@raportplacowy.pl Tel.:

14 52 offices in 67 countries on 6 continents United States: 14 Canada: 31 Latin America: 24 Asia Pacific: 199 EMEA: 18 1,75 billion in annual revenue in mln m 2 under management 16 3 professionals Colliers International Colliers International Group Inc. (Nasdaq:CIGI) (TSX:CIG) is a global leader in commercial real estate services with more than 16,3 professionals operating from 52 offices in 67 countries. With an enterprising culture and significant insider ownership, Colliers International delivers a full range of services to real estate users, owners and investors worldwide, including global corporate solutions, brokerage, property and asset management, valuation, building consultancy, appraisal services and insightful research. Colliers International has been recognized and ranked by the International Association of Outsourcing Professionals Global Outsourcing 1 for 1 consecutive years, more than any other real estate services firm. Colliers International has been active in the Polish market since 1997 and operates through offices in Warsaw, Kraków, Wrocław, Poznań, Gdańsk Katowice and Łódź with over 2 employees in total. The company has been often honored for its achievements by industry organizations such as Eurobuild, CIJ Journal, CEE Quality Awards and the International Property Awards. Colliers most recent distinction in Poland include the Outsourcing Star, given in recognition of its status as one of the most active real estate advisors in the outsourcing sector; and the Gazele Biznesu for being one of the most dynamically developing companies in Poland. More about us on: Dominika Jędrak Director Research and Consultancy Services dominika.jedrak@colliers.com Robert Z. Karniewski Partner Director Poland Regional Markets robert.karniewski@colliers.com Anna Galicka-Bieda Regional Director Kraków anna.galicka-bieda@colliers.com Ewa Grudzień Analyst Research and Consultancy Services ewa.grudzien@colliers.com Kamil Pakosz Regional Manager Wrocław kamil.pakosz@colliers.com

15 Green Certification In April 214, the total number of projects in Poland granted BREEAM and LEED certificates accounted for 94 office buildings. During the next 12 months the number grew by over 76%. According to information published by BRE (Building Research Establishment) and GBCI (Green Building Certification Institute), there are already 166 certified developments in Poland. BREEAM and LEED remain the most popular certificates on the Polish market. Owners and developers usually choose the BREEAM certification. Only every fourth certified office building is LEED certified. Both systems include variations of their programs dedicated to existing buildings and newly designed ones. Due to the growing supply of office space, older buildings are increasingly more likely to apply for certificates in order to optimise their operating efficiency and to obtain an independent confirmation of good practices applied in the building management. In such a way the building is better positioned on the commercial property market. ADVANTAGES OF GREEN BUILDING CERTIFICATION OPERATIONAL COSTS DECREASE 13% ENERGY USE REDUCTION 26%-5% 27% TENANT SATISFACTION CO 2 EMISSIONS REDUCTION 33-39% WATER USE REDUCTION 4% WASTE REDUCTION 7% + ELEVATED PROPERTY IMAGE SHARE OF BUILDINGS WITH BREEAM AND LEED CERTIFICATES 76% BREEAM CERTIFIED BUILDINGS BREEAM 81% - 22 certified buildings 24% LEED - 4 CERTIFIED BUILDINGS MORE INFORMATION IN OUR LATEST REPORT: Green Buildings in Poland 215 Certification in numbers 21

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